Customer Reviews for U-Haul at University of Florida

9471 reviews

802 N Main St   Gainesville, FL 32601
(@ 8th Ave & Main)

(352) 373-8533

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(352) 373-8533

802 N Main St
Gainesville, FL 32601
(@ 8th Ave & Main)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

WAYNE S. 
Rating:
5.0

Customer did not leave a comment.

Frederic I. 
Rating:
5.0

Customer did not leave a comment.

ANDREW B. 
Rating:
1.0

I received a trailer with a defective tire, and was contacted after 5 hours when I was already loaded and on the road with my moving. Already requested a refund, but have not received any information from Uhaul. I wouldn't recommend this anymore...I have been a haul client, but this time Uhaul messed up.

RICARDO ANDRES K. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER D. 
Rating:
5.0

Customer did not leave a comment.

Timothy D. 
Rating:
5.0

Trailer lights would work partial amounts of time and intermittently during trip.

Joshua D. 
Rating:
5.0

You really have a great company. Everything was awesome and made my mace easy

Richard W. 
Rating:
5.0

Vehicle was clean and disinfected but only thing was the windshield inside and out was really dirty.

DARRELL N. 
Rating:
3.0

Customer did not leave a comment.

Natasha S. 
Rating:
5.0

Very easy process, thank you

DAVID W. 
Rating:
1.0

The antenna was messed up and I almost got blamed for it and they didn't give me the equipment I rented so now I need to file a claim

diana R. 
Rating:
5.0

More employees on site for rhe morning pickups

Duane D. 
Rating:
5.0

Very friendly staff. Brand new truck and equipment was perfect to move a tractor to the shop. Thank you team UHaul! Jeffrey Weisberg

JEFFREY W. 
Rating:
5.0

Fast, efficient,, Professional, and courteous.

CLIFTON J. 
Rating:
3.0

Very slow service.

CHRISTOPHER H. 
Rating:
5.0

Customer did not leave a comment.

BELINDA H. 
Rating:
5.0

Customer did not leave a comment.

John V. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP W. 
Rating:
5.0

Customer did not leave a comment.

TAHLIA W. 
Rating:
5.0

our visit was so smooth and easy, I showed my ID and credit card told him what truck I wanted and we were out of there. Donvain Batie was super, he also asked if we needed any other equipment or materials to make our move easier. on returning the van it was just as easy . Thank You Mr Batie we will certainly use U haul at N Main again.

Joseph R. 
Rating:
3.0

Customer did not leave a comment.

Heather M. 
Rating:
5.0

Customer did not leave a comment.

JASON H. 
Rating:
5.0

Customer did not leave a comment.

Bradley C. 
Rating:
5.0

Customer did not leave a comment.

GEORGE P. 
Rating:
5.0

I actually reserved a unit from a different location, but there was no one there to let me into the gated area to pick up the truck. I called UHaul customer service, and was on hold for over 30 minutes with no help. I finally drove to the 802 N Main location and the female clerk at this location helped me still get the truck in time with no hassle.

ANGELA T. 
Rating:
5.0

I appreciated the extra time taken by the young man who checked my vehicle back in. I am getting ready to help my son move to NYC, and have been debating what size truck we would need. He opened up the 10ft truck for me to size up and I was able to compare it to the 15ft truck, which allowed me to make a solid choice as to what we'll need. Overall a great experience, and it's never a hassle to work with this location.

Jennifer M. 
Rating:
1.0

When returning the Uhaul is when the negative experience occurred. While returning the keys the manager on duty and I had a miscommunication on whether the employee in attendance was reviewing the uhaul and providing a receipt while I was trying to request a Lyft. We discussed why I was waiting and clarified the receipt would be emailed, and that wasn't the issue. It was beginning to storm and began to walk to a near by Zaxbys to continue requesting a ride inside a building. While walking, the employee that was there ran after me to let me know my account is on “Hold” and asking me to come back. I did, and talked with the manager on duty. We discussed the balance that was not clearing from the account on file. I asked if they would take two forms of payment to clear the balance. When I tried to hand the manager cash to clear majority of the balance, the excuse was that the manager counted the cash for the night, and wasn't accepting any. Then offering to force me into a promissory note with Uhaul. Completely stupid, all that would've happened is the manager would had to add to the count, the remaining balance at that time would've been paid with the account on file.

ivan B. 
Rating:
4.0

First off, my rental was not available at the specified location. Then later on, I noticed my air conditioning did not work. I was stuck in stormy weather with no way to see, due to no air circulation inside the truck; which caused the windshield to fog up very rapidly and bad. This was during a flood warning in my area also.

Lacretia H. 
Rating:
5.0

Love this location! Thank you for helping me with my hauling needs.

JENNIFER M. 
Rating:
5.0

Cindy! - Strong customer service! Her personal touches are appreciated.

SCOTT W. 
Rating:
5.0

Make sure that the fuel levels match what is on the sheet because even though I was told to make sure to take a picture and submit it in the app (which I did) I was still charged for additional fuel - even though I filled the tank up way past where I got it. I have been renting from UHaul for 20+ years from different places around the country and this really upset me.

ANTHONY O. 
Rating:
5.0

Customer did not leave a comment.

Agustin P. 
Rating:
5.0

Staff was very nice, friendly and i had zero issues. Keep up the good work.

Elena L. 
Rating:
5.0

Always on point!

RALPH M. 
Rating:
4.0

Customer did not leave a comment.

CRISTIAN C. 
Rating:
5.0

It smelled like someone took a pee inside the truck. It was a very long and uncomfortable ride.

NICHOLAS M. 
Rating:
5.0

Nothing.

bobbie C. 
Rating:
5.0

Customer did not leave a comment.

Nicole S. 
Rating:
5.0

Customer did not leave a comment.

LYNN D. 
Rating:
5.0

Customer did not leave a comment.

DONALD D. 
Rating:
5.0

Cindy Proto and Donvain went above and beyond to help me. I am very grateful for their time and patience. They are great examples of good, hardworking people.

ANN R. 
Rating:
5.0

The staff were extremely helpful and patient. Cindy Proto is an all star and so is Donvain. They were both so helpful and comforting in the process. I would absolutely recommend this location to a friend. Thank you all!

ANN R. 
Rating:
5.0

Customer did not leave a comment.

Anna P. 
Rating:
1.0

The truck smelled like cigarettes which made me and my son VERY nauseous! I will never use this location again!

La Tasha W. 
Rating:
5.0

Fast check in/out. Friendly staff.

YOEL S. 
Rating:
5.0

Great customer service and hitching the trailer to our vehicle. Thank you.

CHRISTOPHER M. 
Rating:
5.0

I have a fragile back, so found the seat to be very annoying. Tell people to take their meds before taking off on a long drive. !!!

PAULA P. 
Rating:
3.0

Customer did not leave a comment.

Lordins G. 
Rating:
5.0

Customer did not leave a comment.

Lisa G. 
Rating:
5.0

Customer did not leave a comment.

Bert C. 
Rating:
5.0

All were professional and helpful from rental process and return process as well. Would recommend this location.

WALTER M. 
Rating:
2.0

Customer did not leave a comment.

AMES A. 
Rating:
5.0

Customer did not leave a comment.

AUDREY L. 
Rating:
4.0

Customer did not leave a comment.

CASSANDRA B. 
Rating:
5.0

Customer did not leave a comment.

JAVIER M. 
Rating:
5.0

Customer did not leave a comment.

LUCILLE S. 
Rating:
5.0

Customer did not leave a comment.

Thomas P. 
Rating:
3.0

employed need to be more friendly and smile alot more

Christian D. 
Rating:
5.0

Customer did not leave a comment.

Branden O. 
Rating:
4.0

Customer did not leave a comment.

KAREN K. 
Rating:
4.0

Customer did not leave a comment.

RENATO S. 
Rating:
5.0

This is the best U-Haul location. Ms. Cindy you are so sweet and truly a pleasure. Thank you! Excellent customer service, price, and location.

MARIE A. 
Rating:
5.0

great equipment, friendly knowledgeable helpful staff, they want to get you going. 5 stars

CHRISTIAN B. 
Rating:
4.0

As before, simply space. Folks were great and experience compared to other areas of the country and locations.

S Rowan W. 
Rating:
5.0

Customer did not leave a comment.

LOUISE B. 
Rating:
5.0

Customer did not leave a comment.

Roger M. 
Rating:
4.0

everything was good

Ronald M. 
Rating:
5.0

Customer did not leave a comment.

Cari M. 
Rating:
4.0

Customer did not leave a comment.

NICHOLAS C. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
3.0

Both when I picked up and when I dropped off the truck masks were not worn by staff. Two of three of the staff on duty when I dropped off were eating dinner at the counter. While I understand people eat it created a non professional experience during the process.

Timothy W. 
Rating:
5.0

Customer did not leave a comment.

Thomas E. 
Rating:
2.0

Only one employee was wearing a mask and it wasn't a good one. It was terrifying, I don't want to get covid just because I had to rent a uhaul. Terrible.

BROOKE C. 
Rating:
5.0

Customer did not leave a comment.

TAMMY F. 
Rating:
4.0

Website for no contact pick up didn't work. Tried 3 times and kicked off 3 times. Fix needed. Overall, good experience. Would recommend and would return.

James W. 
Rating:
5.0

See above

Mark R. 
Rating:
5.0

Great service, easy pick up and the trailer was in good working order

DAVID W. 
Rating:
4.0

I always enjoy the staff here, they know how to get things done and have a smile along with their productivity.

Bryan S. 
Rating:
5.0

Tyler was efficient, fast and thorough.

Peter E. 
Rating:
5.0

I would have preferred a truck with cruise control and also that truck needs new wiper blades.

ROBERT W. 
Rating:
4.0

Customer service was much faster and better than in past visits. Keep up the good work.

JOHN B. 
Rating:
4.0

Credit card vs debit card reservation was not well explained when making reservation online OR during face-to-face interaction. Ended up with full service amount being held on both credit and debit cards for days.

Ramon O. 
Rating:
5.0

Customer did not leave a comment.

BARQUITE C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

The only issue l had was the photo taking, it was sunny and bright so it was difficult to see what l was shooting. Also l could not get the whole truck in the shot.

JAY L. 
Rating:
5.0

The staff was so very nice and helpful! I would absolutely recommend this location!!!

LISA M. 
Rating:
5.0

STAY THE SAME

DEXTER H. 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
5.0

I appreciate the help and understanding I received.

Phena H. 
Rating:
5.0

Customer did not leave a comment.

JUDITH J. 
Rating:
4.0

Customer did not leave a comment.

Melanie B. 
Rating:
5.0

Customer did not leave a comment.

WARD W. 
Rating:
3.0

Customer did not leave a comment.

Michelle B. 
Rating:
5.0

Staff were friendly and helpful.

Della D. 
Rating:
1.0

Did nothing about my trucks broken door.

Breanne G. 
Rating:
5.0

Customer did not leave a comment.

Ames A. 
Rating:
5.0

I have no complaints at all! Cindy and all the people at this location are extremely helpful and polite and honest. Great place to do business!

GAIL C. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

JON U. 
No reviews have been submitted for this location.

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