Customer Reviews for U-Haul at University of Florida

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul at University of Florida

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Douglas B. on

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Customer did not leave a comment.

RAUL R. on

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Michael B. on

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Therese G. on

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Very long wait even to return equipment. Should have been able to do everything through my phone per the app but still had to wait. I was given the”wrong” truck according to one employee because the furniture dolly I ordered was not pre- loaded. I was charged twice what I was quoted even though I travelled half as many miles as I ordered. I put a gallon of gas into the truck before returning it ( I only used the truck for slightly more than 10 miles). I was given a gas charge anyway.

Catheryn J. on

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roger L. on

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Fell like I was misinformed while making reservation cost was extremely higher than quoted location was way understaffed one young girl trying to do everything she did well but needed help will think twice before using haul again or recommending your service to friends was told 39 to59 per mile charged 79 cents per mile paid it without bithin but come on man that’s wrong

Sandra C. on

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It took 40 minutes to get the truck--a lot of folks picking up at the same time and one of the customers also had a large box/packing supplies order. It would have made sense to get all of that into their truck when there was more help earlier in the day. It was frustrating to have to just sit and wait even though we had "pre-checked in".

Rosalind R. on

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Very friendly staff.

Sherry C. on

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We had to wait around 20-30 minutes before someone even acknowledged us. Mind you this is AFTER we were reserved at the wrong location. One employee was having computer issues while trying to check out another customer, finally the other employee came behind the counter and decided to help us. We also reserved movers along with the UHaul, so they so should have been very well aware that this was not only an inconvenience ,but it cost us time with the movers as well. If I reserve my truck at 10am, I expect it to be where I reserved it at AND to be able to actually pick it up AT 10AM.

Randy B. on

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Have been renting from this location for at least 3 times. Always treated with great service.

Mike A. on

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Check out could have gone better but on the overall really good.

Gean E. on

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Great customer service ???

Antonio R. on

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Carl W. on

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There was a discrepancy in the gas in the vehicle and the management resolved it to my satisfaction which I found appropriate and professional.

damon M. on

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Larry O. on

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Repair the lights Thanks, Larry Olson

Angie R. on

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None at this time

John B. on

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kenneth K. on

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Myron is the best!

willard B. on

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Front end loose - needs alignment and front end work Very shaky on the highway

Elaine D. on

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JAMES G. on

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Good staff.

Jeff S. on

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See above.

Melvin A. on

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Steven C. on

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Richard M. on

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RICHARD B. on

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LISA W. on

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Our truck was pretty banged up. Torn drivers side seat, the radio volume was irregular, the ramp was very difficult to pull out. We were able to release after multiple attempts. It was an in town move, so not very important to us, but it may be for future renters. The team was very nice and supportive by giving us suggestions.

Bruce D. on

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Robert D. on

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The service I received from the associate (I think his name was Teagart) was outstanding. We had a small issue with my hitch and he worked and took care of it without any problem. I really appreicated his service.

Mofareh A. on

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Robert H. on

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Very pleased with the whole process.

Jeffrey W. on

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The rental drop off was good but the manager (when I spoke to him the day before) failed to inform me that we couldn’t drop the vehicle and trailer off at different locations.... which I told him about the day before drop off. As a result I had to make multiple trips to my storage unit that I hadn’t planned for.

Star P. on

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Bobby J. on

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Sandra C. on

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We had to put $10 gas in and only drove 10 miles. Either this van has an issue and gets terrible mile per gallon or it wasn't full to begin with. An employee picked up, so I didn't see the gas gauge to start.

William J. on

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Great service from staff.

jay S. on

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Customer did not leave a comment.