Customer did not leave a comment.
HECTOR PCustomer Reviews for U-Haul at University of Florida
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was not clear that my online reservation was not the entire process to proceed to vehicle pick-up
kathryn STrailer is stronger than they have it rated.
ADAM LGarien was great. Very helpful and courteous. Give that man a raise or a bonus or something. He went above and beyond hooking up the equipment to my truck.
Albert JVehicle had over 191,000 miles and was in a sorry state. Windshield washer INOP, battery nearly dead, resulting in hard starts. Averaged less than 7mpg and only hauled a plywood layout for 10 of 43 miles driven. Otherwise empty. Didn’t even engage tow/haul mode. Perhaps I was spoiled - I rented the same size Penske (actually it was bigger because the length included the entire box, not a “Mom’s Attic) the prior week and it was a far superior experience. I am a long time U-haul customer but won’t be returning any time soon. Time you upped your game.
Stylian CThe location was clean I was greeted by friendly staff, and there was absolutely no wait time, good service, friendly staff and I would definitely recommend this location to friends and family, no complain.
Philip BJulie was great and helped so much to get me going. One thing is if you want a electronic picture of a license you should accept a stored electronic file so there is no need for a picture by phone and also you need more trailer locations for the west area of Gainesville.
Mark REverything good and great working staff 👌.
Angel LJust so unprofessional took more money then they was suppose to now I’m in the negative. An now they have no answers for me.
Kennetha BThe online interface was great. Employee was VERY helpful attaching the trailer and making sure everything was working right
JOHNNY SNice young people.. efficiently processed my return.
James CThe employee was very kind and patient when I picked up the truck even though the system was working extra slow. The professionalism there was fantastic
JOEL CGood service professionals Respect Blessed
Adolfo GBetter maintenance trailer, I rented with missing several the d rings I needed to tie down what I was hauling more training in office. The individual that helped me was eating and drinking first thing in the morning and not paying attention to your customer, he could care less that I was there. Thank you
KEVIN Rgreat
HARIJS Sthe auto trailer that was rented was loaded at location and hitch attached to the truck by a uhaul employee and while traveling we found that the straps had come undone from the loaded vehicle. thankfully no damage to my vehicle but it could've been very bad if my vehicle came off the trailer.
RILEY SA bit better friendly service, maybe a 30 second verbal explanation of what to expect with the drop off just more verbal disclosures
MARC BEverytime I needed a vehicle for any random things that need to be moved, U haul has it..
LIEUTENANT ATrailer side markers on one side did not work due to wiring being damaged. Could see it hanging in front of fender. One tire was down to wear bars but I was not loading it heavy so decided it should hold up. Had dings and dents but they did not effect function.
ANDREW THad no problems, customer service was very good, quit and easy
ERIC MEnd of the day and everyone looked like they wanted to be someplace else, but the truck return was easy
STEPHEN CI made a concerted effort to return the truck before they closed. I refueled and got there a couple minutes before 7. I pulled through the equipment return area and the store was dark and no one came to the window. So I pulled into a space. As I was coming back to drop off the keys and contract, I saw people inside the store, a middle aged white woman and a younger Black guy. He gestured toward the uhaul and towards somewhere else. I gestured like “can you open the door” and also pointed to my ear cause I couldn’t hear what he was saying and just would like to hear what he was saying. I didn’t know where he was pointing, just that I needed to move the truck. So I go to the truck and am once again confused where to take it so I walk back toward the store and the woman has opened the door like she’s leaving and she says “just park it there” and I’m like “where?, facing which direction?” So that was frustrating. They acted like the store was closed and then wouldn’t even tell me explicitly what to do. The gentleman was the most aggravating, I couldn’t tell what all his pointing meant and he wouldn’t use his words. I will say I left a key on my key ring and came the next day and they were courteous inside. But the Tuesday night experience was “not it.”
JORDAN MAbsolutely excellent customer service!
SCOTT KThanks for the good customer service!
WANDA NVery friendly and ready when I arrived GREAT JOB
THOMAS ANothing to improve. Easy to reserve a truck, pick it up and return it. Great operation.
JACQUELINE OReally Good
Stephen SBeer cans in the cab of the truck I rented. They also charged me 700+ on a 6 day rental with 135 miles total drivin we’ll never use U-Haul ever again not just this location no U-Haul ever they always find ways to steal your money and give no explanation
Colt HFast and friendly. Great experience
MATTHEW FGreat customer service
NANCY MQuick, easy and friendly service!
Nicholas DEven though I had reserved a dolly, there was none available at time of pick-up.
Eileen TVery quick and easy.
ANTHONY CThe young man that helped me was excellent and profesional
JOHN CNothing. It was superb. The manager Galin (I believe that’s how you spell it) was excellent!!!! And his associate was excellent . Very helpful
ERIC Eafter hours drop off using App.
STEPHEN VI returned the trailer I rented after the facility had closed, but I had to return the following morning to compete the transaction, by returning the utility dolly.
MYKUL Jdidn't have much interaction with this staff, but the woman I spoke with for a minute was great.
BETH MThe office staff was couteaous and efficient.
JANINE ATHis location was prepared and ready for easy drop off
STEVEN HJust good.
TESFAY AGreat job these guys done really good Job I a trailer hitch installed 2 x 2“ tubing guys got a ride the first time.
Broderick CThey did an excellent job of installing my hitch and with the actual rental of the trailer I used. Every employee was involved in the process. Thanks goes out to Main Street U-Haul!!!
MARCUS MThe young many that assisted with taking off the trailer and checking me in was helpful and made the process painless and hassle free.
MATTHEW PMake sure equipment is maintained and ready clean from debri for the next customer.
GEORGIA VThe installer took his time and did a very good job installing the hitch. He also recommended the ball for the hitch. I was really pleased at how helpful the team at this location worked as a collective unit to ensure I was taken care of from places to eat to where to get coffee from etc.
Marcus MAccept Different pay methods!!!
TEQUIRIA HGreat service Easy drop off Thank you
ROY CThe employees were superb! Knowledgeable, friendly, speedy, yet thoroughly! They made the process a breeze!
VIRGINIA HNothing. Julie the Uhaul customer service rep in Gainsville, Fl took such good care of me. And resolved all my issues with care. She deserves 5 stars. Thank you, Julie.
CONSTANCE LPrice a bit high for a 24 hr rental but overall a real good experience!
CARLOS C