The truck smelled like marijuana. Which I do not think is the fault of the location, so I hope that does not reflect on them. The location itself was very communicative, the truck was staged, exactly like how the person who called me today prior told me. The office staff and people there were very good. The main concern was the pick up, which I think is the U-Haul application on mobile devices to be blamed. I was supposed to pick up my truck at 6:15 AM, the app was not accepting my pictures, causing me to be completely delayed in my pick up, late for work, and even being late for an entire day and having to use another day for my rental. The app was very stressful, and I highly recommend that nobody use it.
Timothy QCustomer Reviews for U-Haul at University of Florida
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Super helpful staff
Robert Jgreat customer service
Frederick HI dropped off the trailer after-hours. The process was very easy.
John DThe trailer was delivered Saturday at 10:17am I have picture proof which was 2 days early and I have been now been charged a day late it needs to be fixed.
Alesa SReserved dolly but they said they rarely get Dolly's in. Otherwise everything was great.
Kelly MA+
HECTOR PWe filled up the u haul to the specified amount of gas but still got charged. Very dissatisfied and won't be using this service/location again.
Cooper BTrailers need to be available at more locations. So many calls, texts and emails are sent during the rental it is mind boggling, distracting and unnecessary.
Mark RThe agent I delt with on pick up was exelent. Very helpful, can't have service any better.
Marcus LIt was not clear that my online reservation was not the entire process to proceed to vehicle pick-up
kathryn STrailer is stronger than they have it rated.
ADAM LGarien was great. Very helpful and courteous. Give that man a raise or a bonus or something. He went above and beyond hooking up the equipment to my truck.
Albert JVehicle had over 191,000 miles and was in a sorry state. Windshield washer INOP, battery nearly dead, resulting in hard starts. Averaged less than 7mpg and only hauled a plywood layout for 10 of 43 miles driven. Otherwise empty. Didn’t even engage tow/haul mode. Perhaps I was spoiled - I rented the same size Penske (actually it was bigger because the length included the entire box, not a “Mom’s Attic) the prior week and it was a far superior experience. I am a long time U-haul customer but won’t be returning any time soon. Time you upped your game.
Stylian CThe location was clean I was greeted by friendly staff, and there was absolutely no wait time, good service, friendly staff and I would definitely recommend this location to friends and family, no complain.
Philip BJulie was great and helped so much to get me going. One thing is if you want a electronic picture of a license you should accept a stored electronic file so there is no need for a picture by phone and also you need more trailer locations for the west area of Gainesville.
Mark REverything good and great working staff 👌.
Angel LJust so unprofessional took more money then they was suppose to now I’m in the negative. An now they have no answers for me.
Kennetha BThe online interface was great. Employee was VERY helpful attaching the trailer and making sure everything was working right
JOHNNY SNice young people.. efficiently processed my return.
James CThe employee was very kind and patient when I picked up the truck even though the system was working extra slow. The professionalism there was fantastic
JOEL CGood service professionals Respect Blessed
Adolfo GBetter maintenance trailer, I rented with missing several the d rings I needed to tie down what I was hauling more training in office. The individual that helped me was eating and drinking first thing in the morning and not paying attention to your customer, he could care less that I was there. Thank you
KEVIN Rgreat
HARIJS Sthe auto trailer that was rented was loaded at location and hitch attached to the truck by a uhaul employee and while traveling we found that the straps had come undone from the loaded vehicle. thankfully no damage to my vehicle but it could've been very bad if my vehicle came off the trailer.
RILEY SA bit better friendly service, maybe a 30 second verbal explanation of what to expect with the drop off just more verbal disclosures
MARC BEverytime I needed a vehicle for any random things that need to be moved, U haul has it..
LIEUTENANT ATrailer side markers on one side did not work due to wiring being damaged. Could see it hanging in front of fender. One tire was down to wear bars but I was not loading it heavy so decided it should hold up. Had dings and dents but they did not effect function.
ANDREW THad no problems, customer service was very good, quit and easy
ERIC MEnd of the day and everyone looked like they wanted to be someplace else, but the truck return was easy
STEPHEN CI made a concerted effort to return the truck before they closed. I refueled and got there a couple minutes before 7. I pulled through the equipment return area and the store was dark and no one came to the window. So I pulled into a space. As I was coming back to drop off the keys and contract, I saw people inside the store, a middle aged white woman and a younger Black guy. He gestured toward the uhaul and towards somewhere else. I gestured like “can you open the door” and also pointed to my ear cause I couldn’t hear what he was saying and just would like to hear what he was saying. I didn’t know where he was pointing, just that I needed to move the truck. So I go to the truck and am once again confused where to take it so I walk back toward the store and the woman has opened the door like she’s leaving and she says “just park it there” and I’m like “where?, facing which direction?” So that was frustrating. They acted like the store was closed and then wouldn’t even tell me explicitly what to do. The gentleman was the most aggravating, I couldn’t tell what all his pointing meant and he wouldn’t use his words. I will say I left a key on my key ring and came the next day and they were courteous inside. But the Tuesday night experience was “not it.”
JORDAN MAbsolutely excellent customer service!
SCOTT KThanks for the good customer service!
WANDA NVery friendly and ready when I arrived GREAT JOB
THOMAS ANothing to improve. Easy to reserve a truck, pick it up and return it. Great operation.
JACQUELINE OReally Good
Stephen SBeer cans in the cab of the truck I rented. They also charged me 700+ on a 6 day rental with 135 miles total drivin we’ll never use U-Haul ever again not just this location no U-Haul ever they always find ways to steal your money and give no explanation
Colt HFast and friendly. Great experience
MATTHEW FGreat customer service
NANCY MQuick, easy and friendly service!
Nicholas DEven though I had reserved a dolly, there was none available at time of pick-up.
Eileen TVery quick and easy.
ANTHONY CThe young man that helped me was excellent and profesional
JOHN C