Customer Reviews for U-Haul at University of Florida

9518 reviews

802 N Main St   Gainesville, FL 32601
(@ 8th Ave & Main)

(352) 373-8533

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(352) 373-8533

802 N Main St
Gainesville, FL 32601
(@ 8th Ave & Main)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Edwin S. 
Rating:
3.0

Clear explanations about why One Way Rentals are only available for 2 days with a 26' truck - even if you need only a small truck for a few hours. The explanation " Company rules" doesn't seem sufficient. Truck maintenance has room for improvement. A truck pulling heavily to one side with extreme vibrations laterally and vertically should fixed before renting it out again.

Michael K. 
Rating:
1.0

Customer did not leave a comment.

Jeremy T. 
Rating:
5.0

Great customer service!! Very prompt hook-up of the trailer. Very friendly team.

Brian K. 
Rating:
5.0

Customer did not leave a comment.

Jack S. 
Rating:
5.0

Perhaps having another employee out front checking customers in and out

DONALD V. 
Rating:
5.0

I was flying in to Gainesville and had to do the after hours pick-up due to my flight time. I got to the location just shortly after they closed and went to check the door to see if they might still be open as I was a little insecure about the whole after hours pick-up using their app on my phone (i'm and old guy). One of the employees saw me and came out long enough to point out my truck and assure me that the process would take a little time be just fine. Well it was and I was very relieved. The truck was clean had plenty of gas. I rented the model with the 15' box. It's a big truck but it's well powered, handles nicely and is generally easy and comfortable to drive. I had to drive from Florida to Virginia on the 95 and was able to easily stay with the flow of traffic. The mirrors provide good visibility for changing lanes or backing up. All in all a good experience.

Christopher M. 
Rating:
1.0

Despite having completed everything online in advance of pickup, I waited over 60 minutes in line while only 4 customers ahead of me were served.

George J. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS K. 
Rating:
5.0

Customer did not leave a comment.

SHIRLEY S. 
Rating:
5.0

Customer did not leave a comment.

LORRIE M. 
Rating:
4.0

Pick up my reserved trailer on a Sunday afternoon. There were many customers though only one employee who was serving them at checkout. Seemed unreasonable amount of wasted time waiting particularly when I used your online reservation and quick check in service.

Dennis H. 
Rating:
5.0

Customer did not leave a comment.

Gregg G. 
Rating:
4.0

Air conditioning not working well.

KIRK M. 
Rating:
5.0

I've used U-Haul many times...What I have learned is U-Haul is probably the most customer friendly, competent and professional group of individuals I've ever made contact with...Give yourselves a hand U-Haul! Awesome job! Fantastic!

ROBERT B. 
Rating:
1.0

My reservation was changed . Location and the rental truck size . I had to drive about 45 mins out to pick up my 26 foot truck. Which was a huge inconvenience. I initially pick the dale mabry location due to the fact that my storage was right down the road. I was also up charged on my rental reservation. My reservation cost was around 350 when I scheduled on 3/22. We called customer service and a supposed discount of around 144was refunded. AFTER this refund of 144..... my new price is now 350$ ???? How? If my initial reservation was around 350. This means I was up charged and lied to. This was the worst experience of my life . My boyfriend and I had to miss our going away get together due to the huge inconvenience. I don't believe I would rent from uhaul again. And I would not recommend to family and friends.. moving is hard enough and I wouldn't want them to experience the stress that we went through.

Susana C. 
Rating:
5.0

very friendly and efficient; was difficult to get through on the phone, wait times were long - but it was a very busy day.

Charles W. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY H. 
Rating:
5.0

Customer did not leave a comment.

Monica R. 
Rating:
4.0

Why am I being charged for more than what I reserved? Res#833074-00101997

DIANA H. 
Rating:
5.0

N/A

RICARDO C. 
Rating:
5.0

Customer did not leave a comment.

GABRIEL B. 
Rating:
5.0

The best customer service ever

KAMARIA J. 
Rating:
5.0

Customer did not leave a comment.

REX H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER R. 
Rating:
5.0

Customer did not leave a comment.

Carlos R. 
Rating:
5.0

Michael King checked me in and was very kind and helpful. Inside, a young man, wish I knew his name, helped me figure out the UBER app so I could call for a ride to the airport. He stood there and made sure I got through the downloading all the way to securing a ride. Very nice young man, he'd just come back from lunch and was so helpful, as I'm a senior lady who'd never used UBER before and was pretty nervous about missing my plane! Thanks for your great customer service!

Sue C. 
Rating:
5.0

Just keep.up the good work

LARRY W. 
Rating:
4.0

Customer did not leave a comment.

Susan J. 
Rating:
2.0

I rented the trailer on April 23rd. In Naples Florida and returned it in Gainesville on April 24 th. At 5 pm! I was charged an extra day which makes no sense and is not acceptable!

HANS M. 
Rating:
5.0

Customer did not leave a comment.

Kevin P. 
Rating:
5.0

Nothing

KAREN T. 
Rating:
2.0

I arrived this location at the time I was supposed to pick up my reservation, but I was waiting for over an hour to be delievered the truck. I rented it for 6 hours and I returned it 5:30 hours after they give it to me, but still I was charged 50 dollars more. I called customer service and they got me waiting for over an hour and still no one anwered.

MICHELLE L. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN B. 
Rating:
5.0

Mr Butler at this location was very efficient and personable. He checked us back in. The entire process was very pleasant. We are always pleased when we use this UHaul location. It is very well run.

STEPHEN M. 
Rating:
5.0

Customer did not leave a comment.

George P. 
Rating:
5.0

Customer did not leave a comment.

CHARLES M. 
Rating:
5.0

Very friendly!

ALBERTO Z. 
Rating:
5.0

The young man came out to greet me in the return corral. Took my info, confirmed gas gauge and mileage and I was good to go. Very good experience at the Gainesville location, as well.

ROBERT EVAN H. 
Rating:
4.0

Customer did not leave a comment.

JACQUELINE O. 
Rating:
5.0

Great customer service

BRIDGET W. 
Rating:
5.0

The staff at both pick up and drop off were very nice and knowledgeable.

LACEY H. 
Rating:
5.0

Customer service folks, both on the phone and in the location, were knowledgeable and very helpful. We were very pleased and would absolutely recommend you to our friends. Please share this with your people. Thanks. Lee Ann Smith

lee ann S. 
Rating:
4.0

Customer did not leave a comment.

VERONA L. 
Rating:
5.0

Customer did not leave a comment.

RAMIRO R. 
Rating:
2.0

Have staff stare at their phones less and try communicating with the customers. I realize they they were using an app for the rental, but they did not make eye contact unless pressed to respond to questions.

Kathleen M. 
Rating:
1.0

Customer did not leave a comment.

Crystal R. 
Rating:
5.0

Customer did not leave a comment.

WAYNE S. 
Rating:
5.0

Customer did not leave a comment.

Frederic I. 
Rating:
5.0

Customer did not leave a comment.

ANDREW B. 
Rating:
1.0

I received a trailer with a defective tire, and was contacted after 5 hours when I was already loaded and on the road with my moving. Already requested a refund, but have not received any information from Uhaul. I wouldn't recommend this anymore...I have been a haul client, but this time Uhaul messed up.

RICARDO ANDRES K. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER D. 
Rating:
5.0

Customer did not leave a comment.

Timothy D. 
Rating:
5.0

Trailer lights would work partial amounts of time and intermittently during trip.

Joshua D. 
Rating:
5.0

You really have a great company. Everything was awesome and made my mace easy

Richard W. 
Rating:
5.0

Vehicle was clean and disinfected but only thing was the windshield inside and out was really dirty.

DARRELL N. 
Rating:
3.0

Customer did not leave a comment.

Natasha S. 
Rating:
5.0

Very easy process, thank you

DAVID W. 
Rating:
1.0

The antenna was messed up and I almost got blamed for it and they didn't give me the equipment I rented so now I need to file a claim

diana R. 
Rating:
5.0

More employees on site for rhe morning pickups

Duane D. 
Rating:
5.0

Very friendly staff. Brand new truck and equipment was perfect to move a tractor to the shop. Thank you team UHaul! Jeffrey Weisberg

JEFFREY W. 
Rating:
5.0

Fast, efficient,, Professional, and courteous.

CLIFTON J. 
Rating:
3.0

Very slow service.

CHRISTOPHER H. 
Rating:
5.0

Customer did not leave a comment.

BELINDA H. 
Rating:
5.0

Customer did not leave a comment.

John V. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP W. 
Rating:
5.0

Customer did not leave a comment.

TAHLIA W. 
Rating:
5.0

our visit was so smooth and easy, I showed my ID and credit card told him what truck I wanted and we were out of there. Donvain Batie was super, he also asked if we needed any other equipment or materials to make our move easier. on returning the van it was just as easy . Thank You Mr Batie we will certainly use U haul at N Main again.

Joseph R. 
Rating:
3.0

Customer did not leave a comment.

Heather M. 
Rating:
5.0

Customer did not leave a comment.

JASON H. 
Rating:
5.0

Customer did not leave a comment.

Bradley C. 
Rating:
5.0

Customer did not leave a comment.

GEORGE P. 
Rating:
5.0

I actually reserved a unit from a different location, but there was no one there to let me into the gated area to pick up the truck. I called UHaul customer service, and was on hold for over 30 minutes with no help. I finally drove to the 802 N Main location and the female clerk at this location helped me still get the truck in time with no hassle.

ANGELA T. 
Rating:
5.0

I appreciated the extra time taken by the young man who checked my vehicle back in. I am getting ready to help my son move to NYC, and have been debating what size truck we would need. He opened up the 10ft truck for me to size up and I was able to compare it to the 15ft truck, which allowed me to make a solid choice as to what we'll need. Overall a great experience, and it's never a hassle to work with this location.

Jennifer M. 
Rating:
1.0

When returning the Uhaul is when the negative experience occurred. While returning the keys the manager on duty and I had a miscommunication on whether the employee in attendance was reviewing the uhaul and providing a receipt while I was trying to request a Lyft. We discussed why I was waiting and clarified the receipt would be emailed, and that wasn't the issue. It was beginning to storm and began to walk to a near by Zaxbys to continue requesting a ride inside a building. While walking, the employee that was there ran after me to let me know my account is on “Hold” and asking me to come back. I did, and talked with the manager on duty. We discussed the balance that was not clearing from the account on file. I asked if they would take two forms of payment to clear the balance. When I tried to hand the manager cash to clear majority of the balance, the excuse was that the manager counted the cash for the night, and wasn't accepting any. Then offering to force me into a promissory note with Uhaul. Completely stupid, all that would've happened is the manager would had to add to the count, the remaining balance at that time would've been paid with the account on file.

ivan B. 
Rating:
4.0

First off, my rental was not available at the specified location. Then later on, I noticed my air conditioning did not work. I was stuck in stormy weather with no way to see, due to no air circulation inside the truck; which caused the windshield to fog up very rapidly and bad. This was during a flood warning in my area also.

Lacretia H. 
Rating:
5.0

Love this location! Thank you for helping me with my hauling needs.

JENNIFER M. 
Rating:
5.0

Cindy! - Strong customer service! Her personal touches are appreciated.

SCOTT W. 
Rating:
5.0

Make sure that the fuel levels match what is on the sheet because even though I was told to make sure to take a picture and submit it in the app (which I did) I was still charged for additional fuel - even though I filled the tank up way past where I got it. I have been renting from UHaul for 20+ years from different places around the country and this really upset me.

ANTHONY O. 
Rating:
5.0

Customer did not leave a comment.

Agustin P. 
Rating:
5.0

Staff was very nice, friendly and i had zero issues. Keep up the good work.

Elena L. 
Rating:
5.0

Always on point!

RALPH M. 
Rating:
4.0

Customer did not leave a comment.

CRISTIAN C. 
Rating:
5.0

It smelled like someone took a pee inside the truck. It was a very long and uncomfortable ride.

NICHOLAS M. 
Rating:
5.0

Nothing.

bobbie C. 
Rating:
5.0

Customer did not leave a comment.

Nicole S. 
Rating:
5.0

Customer did not leave a comment.

LYNN D. 
Rating:
5.0

Customer did not leave a comment.

DONALD D. 
Rating:
5.0

Cindy Proto and Donvain went above and beyond to help me. I am very grateful for their time and patience. They are great examples of good, hardworking people.

ANN R. 
Rating:
5.0

The staff were extremely helpful and patient. Cindy Proto is an all star and so is Donvain. They were both so helpful and comforting in the process. I would absolutely recommend this location to a friend. Thank you all!

ANN R. 
Rating:
5.0

Customer did not leave a comment.

Anna P. 
Rating:
1.0

The truck smelled like cigarettes which made me and my son VERY nauseous! I will never use this location again!

La Tasha W. 
Rating:
5.0

Fast check in/out. Friendly staff.

YOEL S. 
Rating:
5.0

Great customer service and hitching the trailer to our vehicle. Thank you.

CHRISTOPHER M. 
Rating:
5.0

I have a fragile back, so found the seat to be very annoying. Tell people to take their meds before taking off on a long drive. !!!

PAULA P. 
Rating:
3.0

Customer did not leave a comment.

Lordins G. 
Rating:
5.0

Customer did not leave a comment.

Lisa G. 
Rating:
5.0

Customer did not leave a comment.

Bert C. 
Rating:
5.0

All were professional and helpful from rental process and return process as well. Would recommend this location.

WALTER M. 
Rating:
2.0

Customer did not leave a comment.

AMES A. 
No reviews have been submitted for this location.

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