Customer Reviews for U-Haul at University of Florida

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul at University of Florida

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JAVIER M.
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Customer did not leave a comment.

LUCILLE S.
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Thomas P.
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Christian D.
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employed need to be more friendly and smile alot more

Branden O.
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KAREN K.
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RENATO S.
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MARIE A.
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This is the best U-Haul location. Ms. Cindy you are so sweet and truly a pleasure. Thank you! Excellent customer service, price, and location.

CHRISTIAN B.
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great equipment, friendly knowledgeable helpful staff, they want to get you going. 5 stars

S Rowan W.
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As before, simply space. Folks were great and experience compared to other areas of the country and locations.

LOUISE B.
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Roger M.
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Ronald M.
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everything was good

Cari M.
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NICHOLAS C.
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Richard M.
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Timothy W.
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Both when I picked up and when I dropped off the truck masks were not worn by staff. Two of three of the staff on duty when I dropped off were eating dinner at the counter. While I understand people eat it created a non professional experience during the process.

Thomas E.
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Customer did not leave a comment.

BROOKE C.
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Only one employee was wearing a mask and it wasn't a good one. It was terrifying, I don't want to get covid just because I had to rent a uhaul. Terrible.

TAMMY F.
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Customer did not leave a comment.

James W.
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Website for no contact pick up didn't work. Tried 3 times and kicked off 3 times. Fix needed. Overall, good experience. Would recommend and would return.

Mark R.
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See above

DAVID W.
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Great service, easy pick up and the trailer was in good working order

Bryan S.
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I always enjoy the staff here, they know how to get things done and have a smile along with their productivity.

Peter E.
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Tyler was efficient, fast and thorough.

ROBERT W.
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I would have preferred a truck with cruise control and also that truck needs new wiper blades.

JOHN B.
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Customer service was much faster and better than in past visits. Keep up the good work.

Ramon O.
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Credit card vs debit card reservation was not well explained when making reservation online OR during face-to-face interaction. Ended up with full service amount being held on both credit and debit cards for days.

BARQUITE C.
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Customer did not leave a comment.

MICHAEL R.
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JAY L.
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The only issue l had was the photo taking, it was sunny and bright so it was difficult to see what l was shooting. Also l could not get the whole truck in the shot.

LISA M.
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The staff was so very nice and helpful! I would absolutely recommend this location!!!

DEXTER H.
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STAY THE SAME

DAVID T.
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Phena H.
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I appreciate the help and understanding I received.

JUDITH J.
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Melanie B.
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WARD W.
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Michelle B.
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Della D.
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Staff were friendly and helpful.

Breanne G.
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Did nothing about my trucks broken door.

Ames A.
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Customer did not leave a comment.

GAIL C.
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I have no complaints at all! Cindy and all the people at this location are extremely helpful and polite and honest. Great place to do business!

John B.
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JON U.
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William H.
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Deborah S.
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There wasn't anything done today that could be improved upon. Was excellent customer servicd

WALTER T.
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nothing every thing was perfect the sales woman was so nice and the man hooking up the trailer was very good

Daniel T.
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Donald C.
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Bill B.
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Cheryl Z.
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PATRICIA M.
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I recommend For uhaul to communicate with their workers better. I was ask if I wanted a discount if I dropper of in a location further than My Destination. I said no. But when I went to drop off near my destinations. They were full and had to go an extra 45 minutes to drop off to the place where I said no to. Which was 45 minutes away.

GEORGENE S.
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Customer did not leave a comment.

JAMES N.
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I was informed that I could drop off the truck at ANY U-Haul dealer. Took 4 attempts before one would accept the truck. A REAL BUMMER! DEALERS SHOULD BE ACCURATE IN INFORMING CUSTOMERS THAT A UNIT MUST BE RETURNED TO THE DESIGNATED DEALER.....NOT JUST THE MOST CONVENIENT TO THE CUSTOMER!! I WILL DO DUE DILIGENCE IN THE FUTURE BEFORE RENTING ANOTHER U-HAUL AND CHECK WITH OTHER RENTAL COMPANIES MORE FLEXIBILITY IN RETURNING UNITS.

CANDACE J.
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Perhaps a no smoking sign on windows of rentals. The truck we rented had lingering cigarette smoke that adversely affected my allergies.

Ronald S.
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Great office and people to work with. Great trucks. Ron

LUKAS A.
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Super easy! Thank you.

Connor R.
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FERNANDO R.
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Justin M.
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george B.
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All was great.

Jon D.
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Amanda W.
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They did great! Easy checkout.

Susan G.
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James R.
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Drop off was quick and efficient and the gentlemen that pulled the trailer off was great.

kevin T.
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MATTHEW B.
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The truck was filthy inside and out. It was covered in mud and look like it had been driven through a cow pasture. We had very little time to move that day so I didnt ask for it to be switched.

RAYMOND D.
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Thanks again! Great service! Efficient

Heriberto L.
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JANINE A.
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RODNEY C.
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JOSEPH B.
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Mark L.
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ELVIN K.
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First truck was vibrating very bad and had to take it back. Second truck smelled like pets in the cargo area and was not clean.

MARTHA S.
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Dagan M.
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Robert B.
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Jacob S.
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This is a comment on the overall experience for the day. Not one location specifically. My pickup location was changed at the last minute and without any notification. So we arrived at the "wrong location." No big deal. We quickly got over it. The new location was close by. We were offered a discount if we changed drop off location also. Seems easy enough and we like discounts. But they did not provide an address, just a general location. I didn't think this would be a problem since I am familiar with the area. However, when I looked for an address we realized there are two Uhaul locations in that area. I called the local center to try and clarify. I was on hold for over 20 minutes, and their information system hadn't been updated to reflect the correct drop off location. Because of that, I was threatened with a wrong drop off location fee. I informed them of my frustration due to the change in pickup location without notification and that I absolutely would not be charged a change of location fee since I wasn't provided with a correct address and they couldn't find one themselves either. They attempted to correct me. I repeated myself and told them where they would find their truck (the address I was going to) and thanked them for their time and said good bye. This phone conversation took place minutes before closing and we were racing against the clock to make the drop off location in time. Thankfully I guessed locations correctly and I wasn't charged a wrong location drop off fee. Overall, a below average experience. Which is disappointing.

Mehdi T.
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Customer did not leave a comment.

Robert E.
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Great experience, worked perfectly

Julio C.
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JJ A.
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Easy check in and out. Very courteous and helpful employees.

Richard E.
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Great experience with all staff involved, for pickup and delivery.

Carl H.
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Very fast checkout. The employee was friendly and professional. The truck seemed very old and noisy, especially when starting from a stopped position. It seems like the transmission cold use some work. Otherwise, we are satisfied with the location and would definitely use it again

Louis P.
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Customer did not leave a comment.

Nealon S.
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Keep doing what you are doing. The customer service was excellent.

CHRISTOPHER Q.
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I always have an excellent experience with U-Haul. The ease of making a reservation, the ease of picking up and contracting, and the ease of returning and checking out couldn't be better. I will always be a customer of U haul for my truck rental needs.

ERIC J.
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Customer did not leave a comment.

James B.
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ARIELLE J.
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I really liked this location and the people who worked here were helpful.

Courtney T.
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Customer did not leave a comment.

MICHAEL O.
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I had to pay for two days even though I used less than 24 hours, also used over 30 miles less than expected and got no credit for either, seems disingenuous to charge for what I didnt use

TAMARAANNE C.
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ANTHONY N.
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Staff was friendly and the store was clean. However, my reservation included a utility dolly but there wasn't one in the truck. I should have confirmed it was in the back before leaving with the truck, but would have appreciated an employee making sure it was there before handing me the key.

heather V.
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Develyn S.
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Edwin R.
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I was overcharged for a rental.

Terina S.
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KHALILAH P.
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Nothing service was good and fast.

No reviews have been submitted for this location.

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