Customer Reviews for U-Haul at Weston Rd

Rating:

5.0

You are doing an excellent job and we the customers are very pleased

Rating:

5.0

friendly staff! It was a quick pick up and drop off

Rating:

2.0

The truck was very unsafe , the front end needs major work , couldn't keep the truck running straight at all , besides that engine transmission issues big time .

Rating:

3.0

Just that the furniture pads were not available from my initial order and that made things tough for me to move. The place should make sure that something booked is available

Rating:

1.0

After waiting in line 35 minutes to get to the counter I got my rental and I was never told that they will charge me gas service fee and gas, it’s not like it was unclear she just didn’t tell me they will charge me gas plus gas service if I didn’t charge myself which I’d do it if I knew, at the end my bill went to $200 and I never expected to be that much for a short rental. I understand they’re busy and understaff (she even mentioned that) however she could mention the details shortly. Also I didn’t think I use 21 litres in 79 km.

Rating:

1.0

Made a reservation a week in advance only to be told no trucks were available. I had to wait 1hr and 30 mins to get into a truck. It was absolute chaos. The young man who sorted me out worked very hard to get me into a truck. He should be awarded for the way he maneuvered the crowd of customers.

Rating:

4.0

Very good customer service. Experience staff .

Rating:

1.0

Costumer service poor Tooooo slowwwww

Rating:

5.0

Great staff and very helpful. You got my business.

Rating:

5.0

l ha a very interesting cooperation from the staffs and my ride was good. l will always come back

Rating:

5.0

Clean the chair and the smell. Thank you

Rating:

3.0

The location only had 1 staff member servicing customers, your system was down causing delays in customers reservation pick up. Stood in the line up for 40 minutes before being served

Rating:

5.0

I

Rating:

1.0

They charged me CAD 20 for an after-hours return; I simply parked the car and dropped the keys in the drop-box since the office was already closed. I drove only 17 km, yet they claimed I used 6 liters of fuel—implying a consumption rate of 33 L/100 km, which is impossible; not even a loaded truck consumes that much. Also, the paperwork stated the tank was half-full, but it actually had less; I pointed this out to the attendant, who told me not to worry about it, yet later they charged me CAD 11.98 for 6 liters of fuel. With the price at CAD 1.81 per liter, that works out to about 2 dollars' worth of gas. In short, I paid CAD 100 for a two-hour rental and a 17 km drive—a total rip-off.

Rating:

1.0

We rented a motorcycle trailer and there were so many things wrong with this trailer. The kid that set up the trailer gave us the okay that everything was in working order. He literally stood behind the trailer when we checked the lights and gave us the thumbs up even though the taillights werent working. We were on the road and someone pulled us over and told us our trailer lights werent working. We pulled over and found that the wires were crushed and internal snapped. We had to go to a canadian tire to repair the broken section of the wire. A few more minutes into our trip, another motorist tells us out trailer signals are backwards. We then again had to pull over at the nesrest canadian tire to get that fixed as well. What the hell is going on at this location. This was extremely dangerous and could have got us severely injured or even killed on the road.

Rating:

1.0

no ligh in the righ size

Rating:

5.0

Have more people like my boy who come from saint Lucia he is a cool brother help u out the with what u renting and get u going what a great person. I can say he is a cool guy .

Rating:

5.0

Staff (manager) helped hookup the trailer to my truck and test all the lights. Greatly appreciated! The best location that I’ve dealt with in all my rentals. Thank you.

Rating:

4.0

Service was good ...the line up to assist customers was a bit busy...but is expected with a couple of staff ..the more the merrier!

Rating:

2.0

Long service line long wait for 20 minutes in line sad dispoint u haul

Rating:

5.0

Give them more bonus

Rating:

5.0

Thank You, I may need to rent a van again

Rating:

1.0

Got the truck with barely a quarter tank of gas. Inside the cargo area it was dirty enough to blacken the blue moving blankets we had.

Rating:

4.0

The unit it’s smell garbage 80% clean I have to put some baking soda for the smell will not overpower staff it’s quick to take care

Rating:

5.0

Nothing the workers were excellent and went out of there way to be very helpful love dealing with the Weston Road location

Rating:

5.0

Truck was dirty which affected my stuff. Truck did not seem well maintained. The app wouldn't work so had trouble communicating.

Rating:

5.0

Thank You very much

Rating:

4.0

Make the process of identification before pick-up a bit more seamless.

Rating:

5.0

The parking lot at this location is very dark at night. It needs to be lit up for the safety of customers and security purposes.

Rating:

5.0

Great customer service. Friendly staff!

Rating:

5.0

I use for 3 hours ,no problems with anything!Excellent

Rating:

5.0

More attention

Rating:

5.0

Getting my truck was really smooth and painless. The truck worked perfectly and got the job done.

Rating:

5.0

Excellent costumer service

Rating:

1.0

ur service is very poor

Rating:

5.0

Nothing

Rating:

4.0

Fast and efficient process

Rating:

4.0

Only down side, rent a trailer for a motorcycle $38/day. No hitch provided or even available to rent. Had to buy hitch $45!! More than the rental!!

Rating:

2.0

My issue primarily revolves around U-haul's app. The app is very poorly put together. I booked the vehicle for 8 am, but when i showed up and tried to book it out with the app, i was told to call the customer service number. I opted to get a call back rather then wait on hold, and got a call back 2 hours later. By then, the U-haul location had opened and i checked the vehicle out in person. But that alone caused me to lose 1.5 hours. Later when I returned the vehicle, i had to reload the app several times as it kept looping me through the steps to return rather then completing the task. I totally understand that apps can be risky in a business like this, but if its being offered it should do the job, other wise not be offered at all. The staff at the physical location were great. They were able to help me out and get me on my way.

Rating:

4.0

Good experience

Rating:

5.0

The staff were all very friendly and helpful. Top notch.

Rating:

2.0

Just better location the intersection that the uhaul is at is horrible

Rating:

4.0

Ask was great except the cabin had a bad body odor smell that lingered.

Rating:

5.0

Just maintain the standard.

Rating:

5.0

All agents were kind, friendly and helpful. It was a pleasure renting from this location.

Rating:

5.0

She was the best girl….

Rating:

3.0

First of all the ladies inside were very nice. Yet, they gave me a dolly to rent, was fast. Then when I went outside I didn't find the one with the same numbers, so I had to go back and go over everything again. One of the ladies inside was looking for the workers who supposed to help customers outside. When it was my turn no one was outside to assist!!! We had to attach the trailer ourselves, then we noticed the tail lights were off as not working!! I went inside the lady was in shock that no one was there to help us!!! The guy who came, before trying to help he said no light you can't rent. My husband told him its a small fix....then he tried to do something!! Anyways he let us go even though he failed to fix it!!! I know things like this happens but at least show ur customers that you are willing to help !!! Not willing to send them away! People make reservations ahead of time for a reason.

Rating:

1.0

They extra charged me when I went to pick up, and extra charged me after, for stupid and no sense things that it was already charged when I pick up the truck. I would never recommend it

Rating:

5.0

I had the best customer service experience yesterday. The lady was so thorough and had good communication skills.

Rating:

1.0

Terrible! I had a 'guaranteed' reservation to pick up a truck through the app (after store hours). Followed the instructions upon arrival, only to discover the keys had never been put in the lockbox. After an hour on the phone with customer service, they told us that we could either uber to another location or come back the next day. We didn't receive the $50 'guarantee' compensation, and the truck stunk of cigarettes. Don't waste your time! Go with another company.

Rating:

5.0

The Staff at this location really needs training in customer service. The guy on Sunday was much better, however on Saturday I stop by and dealt with a female who really need help.

Rating:

2.0

Very poorly organized. Staff were lazy ( I did my own pre-trip inspection ) Not helpful at all

Rating:

5.0

Malique did a great job !

Rating:

1.0

The rep told me its my responsibility to hook uo the trailer and left me outside by myself. If you look at the trailer photo it wasn't hooked up properly and while driving it git discounted and luckily didn't cause damage. Then I had to get assistance from a truck driver to hook it up properly. Where we found the brake line cable got damged during dismount. Then I took the trailer to the West Drive in Brampton to have them properly set it up. It was a very scary experience with my brand new 2026 F150. PLEASE REVIEW THE PHOTOS THAT WERE UPLOADED AT TIME OF PICK UP. Raj

Rating:

1.0

I got the van which is not serviced It shows oil change on dashboard Windshield is dirty from inside Blind spot mirror is not moving it got struck I put extra fuel at the end but they didn't gave me money for extra fuel.

Rating:

5.0

Great service! Both ladies were very friendly and helpful..I'd recommend this location BC it was a 10/10

Rating:

5.0

Keep up the good works

Rating:

5.0

Amazing service, the person at the front desk helped me, and was really fast, thank you very much!

Rating:

4.0

I think I was charged double for mileage because the first amount taken had an estimate for the mileage and I went 3 klms over and saw a charge for 40 odd dollars. I could be wrong though, I haven’t checked closely