Customer Reviews for U-Haul at Westview

5,776 reviews

5643 S Baltimore National Pike   Catonsville, MD 21228
(By Westview Mall-No Customer Parking Available)

(410) 747-8500

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(410) 747-8500

5643 S Baltimore National Pike
Catonsville, MD 21228
(By Westview Mall-No Customer Parking Available)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Wilfried G. 
Rating:
5.0

Customer did not leave a comment.

Tyrone B. 
Rating:
4.0

Customer did not leave a comment.

Joshua S. 
Rating:
5.0

Customer did not leave a comment.

Crista D. 
Rating:
4.0

There was cash hair or dog hair on the inside of the truck air vent. The staff tried to clean it off, but it was still some residue. I am allergic to cats.

RENEE E. 
Rating:
4.0

Due to a National work shortage, the clerk was alone and I was checked out 13 minutes late. Seemingly most businesses need more workers. The clerk that assisted me was calm and very professional. I will be back.

Kimberly M. 
Rating:
2.0

There was only one person working on a busy Saturday. The trailer I rented was fine except the electrical cables were beginning to wear

Vanessa F. 
Rating:
5.0

More help

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Ashley W. 
Rating:
5.0

Customer did not leave a comment.

Nicole S. 
Rating:
5.0

Customer did not leave a comment.

Jean C. 
Rating:
3.0

Customer did not leave a comment.

Raymond R. 
Rating:
5.0

the U Haul staff remain professionalism at all time I enjoy doing business with them.

Jessie T. 
Rating:
3.0

Customer did not leave a comment.

Kathy L. 
Rating:
5.0

Customer did not leave a comment.

celeste H. 
Rating:
4.0

Although thankful for the convenience of 24/7 pick-up and drop-off, I could not access my designated key due to a faulty lock. It appeared that all the locks were altered by being drilled on the bottom, and my lock (compartment 2) was in the worst condition of them all. Before leaving at night, someone should verify that all compartments are accessible.

ROMAN B. 
Rating:
4.0

Satisfied

Tanu D. 
Rating:
3.0

The attendant should be more attentive and receptive to answering multiple questions.

Ahmed H. 
Rating:
2.0

Customer did not leave a comment.

Brittany R. 
Rating:
5.0

Customer did not leave a comment.

NADINE J. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA C. 
Rating:
4.0

Customer did not leave a comment.

David Y. 
Rating:
5.0

Customer did not leave a comment.

Johnathan H. 
Rating:
5.0

Nothing

MARY H. 
Rating:
5.0

Customer did not leave a comment.

Saku S. 
Rating:
5.0

Customer did not leave a comment.

Matthew H. 
Rating:
5.0

Jordan is Superman!

William B. 
Rating:
1.0

terrible customer service, I would never go to this location at all

Cassandra L. 
Rating:
4.0

Only one person to assist customers on a Friday on the last weekend of the month. She did well, but there were some frustrated customers.

Grant G. 
Rating:
5.0

No suggestions at this time. The facility was clean and fully equipped. The employee was friendly and professional. This was a last minute rental for me and it could not have gone better.

John R. 
Rating:
5.0

This location was very helpful. My reservation for pick up was suppose to be different. That was a surprise that morning causing additional driving.

Gary W. 
Rating:
4.0

There is little confusion on after hours drop off, we believe parked at right place where returns marked but it blocks other vehicles who comes for returns. More instructions or partitions would be helpful

Narendra K. 
Rating:
4.0

Key lock box instructions slightly confusing. I would suggest a picture of the lock box location and no expanded picture of the sample padlock and code. Bold and increase the font size of the actual box number and code would help.

Carl M. 
Rating:
4.0

Need more help in the yard

Patrick T. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Balakrishna A. 
Rating:
5.0

Everything was great! Kevin was perfect!!

jonathan P. 
Rating:
5.0

Customer did not leave a comment.

Xitiz C. 
Rating:
5.0

Excellent staff

Warren C. 
Rating:
4.0

Customer did not leave a comment.

Rhakeem B. 
Rating:
5.0

Customer did not leave a comment.

Shante M. 
Rating:
1.0

My reservation was for 8641 Pulaski Highway on 8/6/2022 @ 7:30 am, not the location in Catonsville where I had to go to get the truck. You sent me a text, the night before at 8pm, changing the location (not good business practices!!!). You put me over an hour behind schedule not to mention the two tickets I got for going through the tunnel without an easy pass. Because I was an hour and half later than planned, due to your fuck up, I missed my Xfinity appointment and COULD NOT WORK FOR THE NEXT WEEK, due to not having internet. Finally, While at the Pulaski location @ 7:15 am on 8/6/2022, I was upset because you didn't have my truck reserved. I was yelling and screaming and the young African American male that cleans cars tried to get me to go outside to fight him. Yeah, you heard that right! He tried to get me to fight him. He should not be employed by your establishment. He is a complete liability! I work for the second biggest Government agency and can send out an email that can reach millions off Americans. Unless I get some sort of reduction or reimbursement, I will be sending out that email illustrating just how bad your business is and that you can't be trusted to reserve the truck at the location, time and date requested. Uhaul is a prime example of how fucked up our country has become. The one job you have is to reserve a truck at the location/time/date. But no, you couldn't keep up your end of the bargain. I wield expect at least a 5%-10% drop in sales on the east coast after I send out that email!!!!!!!!!!!!!!!!!!!

Gregory S. 
Rating:
5.0

Staff made things very easy and comforting.

terry G. 
Rating:
5.0

The staff was very helpful and friendly, blessings.

Matthew N. 
Rating:
5.0

Customer did not leave a comment.

Dan S. 
Rating:
5.0

It was a wonderful experience from the beginning to the end. The gentleman that worked there was friendly, kind, and helpful. I will use them again for all my truck needs.

Courtney M. 
Rating:
4.0

Customer did not leave a comment.

Wencel V. 
Rating:
5.0

The breaks wasn't working well , had trouble signing in to return truck, other than that, everything else was perfect.

Sonia H. 
Rating:
5.0

Customer did not leave a comment.

Samuel C. 
Rating:
5.0

Was amazed at how seriously polite and professional this manager was. Easy friendly and quick. Thank you.

gary L. 
Rating:
3.0

Customer did not leave a comment.

Rhakeem B. 
Rating:
4.0

Team there was great, and van was in good order. I was well pleased with the experience. Might be a good idea to have a chair or bench so a person in need could sit while waiting.

Scott M. 
Rating:
4.0

Customer did not leave a comment.

ANDRE P. 
Rating:
4.0

Could not check in using App. Had to call customer support. 30 mins wait. Transferred. Cut off. U-Haul on-line was flaky - took another 70 mins to check in and get truck. Rep was great - saving grace! When returning truck, was told to just clean & lock the truck and throw keys in the box. (Web says $20 fee!)

Philip S. 
Rating:
5.0

Always a great experience at Westview. The van was clean and ready to go. Counter time was minimal. Great job!

Gary J. 
Rating:
5.0

N/A

Curtis T. 
Rating:
2.0

They was 30 minutes late getting my truck when I did a mobile check in !! I lost my help moving due to this mess

andeidra B. 
Rating:
3.0

Show your employees how to properly hook a auto transport trailer too a truck your employee did not properly hook the auto transport to our try h and we drove from Maryland to Virginia and when we went to put the car on the trailer we almost lost the car and the truck plus your trailer.

John L. 
Rating:
5.0

Customer did not leave a comment.

Clarence W. 
Rating:
5.0

these guys are always professional and congenial!

carlton H. 
Rating:
4.0

Customer did not leave a comment.

Durwood B. 
Rating:
4.0

1- I appalled your company, as it appears business is exceptionally good. Having said that, the truck I leased was not so clean when I took it over. Food debris in the dash open compartment. A suggestion; the Agent upon completing leasing agreement shouldnletncustomer know the drop-off procedure to minimize customer wait time. Your Agents are busy, I saw one agent at the counter, the other two were outside preparing returned rentals for being re-rented. At no time while I was there there were not at lease three customers waiting to be waited on. Then average time per customer is around 7-12 minutes. No where for customers to sit. After about 15 minutes another Agent came in to assist customers waiting for reservations and to rent trucks. Again, congratulations on the business especially on the weekends, but another Counter Agent would have customers feel better as seeing yourself as the third person in linenwith only one Counter Agent us depressing. PR and Customer Servicenis everything.

JAMES S. 
Rating:
5.0

This is the second time renting from this location and it was absolutely perfect!!! I've rented elsewhere and had horrible customer service. I will always rent from this location just for the customer service alone.

Arika L. 
Rating:
1.0

I guess the manager not making enough money.... He kept tryna beat me for ten dollars for fuel!!!

Desmond G. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
3.0

The people that suppose to check in the vehicles should tell the customer right then and there is whats owed, not once you leave and the promissory notice should be (30 days) to pay NOT (7 DAYS).....REALLY..!! You have your property back. Give your customers Enough TIME to pay what they owe, its like you charging people to fast and not giving enough time to pay whats owed. I am just suggesting.....

Alice C. 
Rating:
5.0

Customer did not leave a comment.

Ashley W. 
Rating:
5.0

Keep up what you are doing

Reginald C. 
Rating:
5.0

Customer did not leave a comment.

ABIOLA A. 
Rating:
5.0

Good customer service! 2 people working would help tho!

Cheryl A. 
Rating:
5.0

Customer did not leave a comment.

WALLACE H. 
Rating:
5.0

The young man that assisted me do a marvelous job . He has a lot of patience with the customers, friendly, and made everyone feel welcome. The store was busy but he greeted everyone who walked through the door.

Deidre R. 
Rating:
4.0

Customer did not leave a comment.

Arthur C. 
Rating:
5.0

Customer did not leave a comment.

Deborah R. 
Rating:
5.0

Good customer service

Shaun M. 
Rating:
5.0

Excellent experience from the time I walked in to shop, to the moment I returned the vehicle. Very professional UHaul team member assisted me along the way. Van was appropriately clean and drove well. Will definitely recommend this facility to others.

Colleen C. 
Rating:
3.0

I used the Truck Share feature and it was an easy/smooth process. This location only had one person working at first, she was outside inspecting and cleaning the trucks. So when I went inside I had to wait some time before I could get my key. There was already a customer inside who had been waiting. She informed me the girl outside was by herself so I was expecting to wait patiently. They an customer walked in and we're all just standing there waiting, and magically another employee walks behind the counter. I'm not sure if he was on break, taking a nap or had just arrived. Either way once he showed up I was able to quickly get my key and finish the process. Returning the truck was a breeze. I would definitely use the 24/7 Truck Share feature again.

Kyrsten H. 
Rating:
3.0

Customer did not leave a comment.

Alison D. 
Rating:
5.0

N/A

Curtis T. 
Rating:
3.0

Customer did not leave a comment.

Dwayne L. 
Rating:
3.0

More workers. There were only 2 there (that I know of) and the line was SUPER long.

BRITTANY W. 
Rating:
1.0

Ridiculous requirements not experienced at any other of the many locations I've used. Third party telephone numbers, erroneous insurance and return rules

Barry L. 
Rating:
1.0

The staff (Michelle) was very rude and she called my phone to make sure it is valid and she also asked for second contact number and demanded that the person should pickup the call. I have rented uhaul many times but no one NEVER called the number to verify. She deliberately choose the old trailer among all trailers and didn't confirm the reservation till it was hooked up and tested by the uhaul employee. Looks like she tried her best to deny my rental and i don't know why...may be because it was my race since she was very nice to the customer before me

John E. 
Rating:
5.0

Customer did not leave a comment.

Peter J. 
Rating:
5.0

Customer did not leave a comment.

Kawahn Y. 
Rating:
5.0

Don't have any, because they were very good at what they do

Willie F. 
Rating:
4.0

Customer did not leave a comment.

John H. 
Rating:
5.0

The staff was friendly, professional, knowledgeable and helpful. I had a wonderful experience. The truck functioned perfectly. Overall just stellar. But then I have never had a bad experience at U-Haul. Your employees know their business and treat customers well. No high pressure to up sell and no deceptive practice regarding things like fuel. "The truck has this much gas. Bring it back with that amount." None of this, "Do you want to buy your own gas or pay us for the gas," BS. I hate stuff like that where they try to trick you to make a couple more dollars. It demeans the customer. I had a fantastic relaxed experience. Thanks!

Philip L. 
Rating:
4.0

Customer did not leave a comment.

Scott H. 
Rating:
4.0

Only one person serve there but he is doing his job. In two weeks, I used U-haul twice. Very disappoint ( I used U-Haul before, It was not like this)- the quality of workesr is very low adding a lot of stress to the two moving events. This site has only one person. But he is doing his job. I think U-Haul still has hope if you are going to give your worker better training how to do their jobs.

Fow-Sen C. 
Rating:
2.0

The vehicle was in poor condition, there were things in the truck I did not order. I was charged for hand trucks and furniture pads I never ordered and never used. I would like my money back in those items, they totaled $44.

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

Nicole T. 
Rating:
1.0

1st issue NO TRUCK was there. The previous person didn't return it. Not one call to let is know. We show up and it took her an hour to fund us one. Ok, the guy at the next place was just simple. He put us through hoops for no reason. Denied he knew we were coming and asked my husband unnecessary questions to get the rental. I did get a 50 buck credit but the entire rental should of been free. Pick up time was 9 we got a truck closer to 10:30. Threw off time for the entire move. Lost 1 mover because of time so I only had my husband and one person to help.

Maurice C. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY F. 
Rating:
3.0

Customer did not leave a comment.

Steve S. 
Rating:
4.0

Change your return policy.

Gregory G. 
Rating:
2.0

When I rented the truck it said it had a half a tank I took a picture before I drove it which showed a little less than when we returned it it was still the same amount of gas as we only drove it 4 miles total and we still had to pay $35 for some reason not really happy

Stephanie S. 
Rating:
1.0

When I originally picked up the truck there was one worker doing his best to help the dozens of customers in the shop. I was given a truck where the headlights and windshield wipers did not work. It was raining the day of my move and when I called customer service it took over 40 minutes for someone to get back to me and another 2 hours before the truck was fixed and ready to use again. Additionally, for a company that is supposed to help people through the moving process and not offer any help for a service I am paying for, I was extremely disappointing. I will NEVER use U-Haul again in the future. They truly could seem to care less that I was encountering these issues and did not even try to sort out the inconvenience with me.

Monica G. 
Rating:
5.0

Customer did not leave a comment.

Osh O. 
No reviews have been submitted for this location.

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