Customer Reviews for U-Haul de Dollard-Des Ormeaux - déménagement et entreposage

Rating:

3.0

Clean the snow off the truck before customers got it because customers don't come prepare to clean snow from a cube truck 😑

Rating:

5.0

Very happy with the service and found your phone line easier to book two separate moving helps over two days. Couldn't do two on line; it overwrote the first order.. (unless I did it wrong, lol).

Rating:

5.0

Staff very nice and efficient.

Rating:

4.0

There was one person serving a line-up that extended almost out the door. I was ten minutes early but got served 20 minutes after my appointment time when a second employee arrived to help. Service was however very good and I loved the equipment.

Rating:

1.0

They tried to charge me 100$+ more than the quote I had online.

Rating:

4.0

I had to remove the snow from the Van. I am paying for a service and I have to remove the snow on my own. I had to take pictures of the van because I didn't take the insurance. I believe that all the pictures and paper work should be done by the owner, not me.

Rating:

4.0

If the reservation is during open hours please make sure the reserved truck is not behind or blocked by other trucks. As well, please make sure that the truck is not frozen when the customer uses it.

Rating:

5.0

Special thanks for your amazing office clerks :Hamza and Matteas!

Rating:

4.0

Try to always make paying in cash an option! Thank you

Rating:

5.0

My recommendation is all vehicles should be full of gas, this way the client needs to top it up at the return. Today, I fill it up by mistake...

Rating:

5.0

La location a été rapide et les frais d’utilisation sont très raisonables.

Rating:

5.0

Excellent service at the counter, contract well explained, friendly provider and truck was super clean! Well done!!!

Rating:

5.0

Staff is very courteous and helpful, they took their time to show the different lockers.

Rating:

2.0

Hidden price , complicated to check in and check out . Took so much time

Rating:

5.0

Staff here was great and prompt

Rating:

4.0

It is winter time, since it is certain that customer will need to open the rear door, it would have been better if it would not have been frozen solid. When I called the solution offered was to return to the rental location where they would crow-bar the door open. We were eventually able to get it open, but it caused a significant delay in our job. Other than that, the rental location crew are very efficient and keen to serve.

Rating:

5.0

Amazing service suggesting to quote the price including insurance and tax so a better vision for customers at time of placing orders online

Rating:

5.0

Very friendly and expedient.

Rating:

5.0

Great place, clean, warm and affordable. Awesome staff, always friendly, patient, resourceful, knowledgeable and helpful. Often, the use of storage facilities is preceded by hardship and very difficult life-situations/transitions…. Prompt service and a seamless experience is most appreciated. Thank you!

Rating:

5.0

Staff was very friendly and helpful! Nothing to improve :)

Rating:

5.0

Just do what you did. Truck was ready at the door, clean and ready to go. Paperwork was ready. Truck ran very well. Return was easy. Staff was polite and helpful. What more can you do ?? Thanks for the excellent experience.

Rating:

2.0

When I have returned my truck, the manager ask me to clean the truck rented. I have rented the truck on the first cold day of decembre. They was remaining Snow on the floor due to the moving . I did not know that customer have to pay for the cleaning when returning a vehicule in Winter Season.

Rating:

5.0

Keep it up the good customer service

Rating:

5.0

The service was top class. I interacted with four people overall and all were excellent.

Rating:

5.0

Exclusive & Real professional company..thank you and special thx for Kristen..hope u get a rase..lol. (:

Rating:

5.0

Keep up the good work. I have rented trucks from several companies and this was an excellent experience.

Rating:

5.0

I’m looking forward to seeing your storage units

Rating:

2.0

Slow customer service, they charge more on gas .. I consume 12 km and they charge me $15 but when I checked my crwdot card I saw $20🤨

Rating:

5.0

Nothing but good things to say about my storage unit. The convenience and ease of use was excellent and the staff is wonderful!

Rating:

5.0

the attendant was very quick, polite and efficient

Rating:

5.0

Whole experience was great but prices definitely went up quite a bit since I last rented

Rating:

5.0

The service was very good efficient & accomadating

Rating:

5.0

Number 1

Rating:

5.0

There nothing to improve it was fantastic service and the van great service and job👍

Rating:

3.0

For the love of god fix your app the returning of a vehicle is so painful

Rating:

5.0

Thanks

Rating:

2.0

Reserved 15’ truck online ( #14951352) and received email with address of pickup 16013 blvd Pierrefonds. At arrival they had no vehicles. Sent me to 65 Brunswick. They did not have a 15’ truck. Had to take a pickup truck.

Rating:

4.0

Smile more maybe. I got good customer service, but the guy wasn't really smiling. But he was good at explaining things to me, he just lacked a bit of warmth and enthusiasm.

Rating:

4.0

Side view mirrors on the 10 foot truck were very difficult to adjust. Please ensure that the swivel mechanism is properly lubricated for future customers.

Rating:

5.0

All is good wish you contineous success

Rating:

5.0

Just as they changed my pick up location, my original drop off location had locked their gates and it was impossible to turn into their parking lot and drop of the truck. They were also closed with zero personnel on site. The location I booked was 16013 Boulevard Pierrefonds. I then spent 40 minutes on the hold and speaking to two people just to get this resolved. The second lady changed my location and they were very helpful. A gentleman was outside and he approached me to see if I needed help. I explained I did an online check in and asked if I had to do an online check out, he was very kind and offered to do it for me and it took less then 5 minutes.

Rating:

5.0

We also used the laborers: excellent men, polite and efficient. They did not wait and jumped into the tasks. The equipment and moving help provided by U-Haul were exactly what was expected making an arduous task much easier! Thank-you U-Haul.

Rating:

4.0

Phone chargers, gps

Rating:

4.0

Overall a good experience except I ended up over filling the fuel and didn't get a reimbursement, at the same time I had to pay an extra $7 because I went a several KM over my estimate. I understand it's probably just company policy but it would have been nice to have the extra fuel I put in offset the extra KM. Not a big deal though. The price was higher than competitors, but the competitors didn't have any vans available last minute and U-Haul did so that was nice.

Rating:

4.0

Everything was fine

Rating:

4.0

Nothing negative with my entire experience, my reservation was not the same as what I had requested but all the differences were adjusted without issue. Great service, friendly and knowledgeable staff, would definitely use Uhaul again.

Rating:

5.0

Overall great experience, staff was great, clean trucks as oppose to past experiences where trucks were dirty and staff unpleasant. Very happy

Rating:

5.0

All good. Helpful and quick drop Off.

Rating:

4.0

None

Rating:

5.0

The people at 65 Brunswick are amazing

Rating:

5.0

Lower rates

Rating:

5.0

Shannon, the manager was great to deal with. I highly recommend this UHaul location for your storage and truck/trailer rental needs.

Rating:

5.0

Extremely courteous and helpful representative!

Rating:

5.0

Amazing staff.. easy and quick. Asked for a smaller trailer last minute and they were able to make it happen! 10/10 service

Rating:

4.0

Try to simplify the process for after hours drop-off of equipment. Thank you.

Rating:

2.0

The truck I rented has issues. When I started the truck, it was hesitating. I shut it off and started it back up, the hesitation stopped. It happened everytime I started it and it stopped after I shut it off and restart. The day I returned the truck, I went to the gas station to top up what I have used, and I put in $10. I went to check and it wasn't enough so I decided to put another $25 just to be on the safe side. The pump stop pumping gas after every $5, I kept squeezing the trigger but but it keeps stopping. Tye gas tank wasn't even half full. I had to do this at least 5 times until it reached $17. I haven't even gotten to the $25 that I originally wanted to put in. My initial thought was something was wrong with the truck because it worked the first time without any issues. I went to another pump and it was doing the same thing. I ended up returning the truck for just about $10 less than what was required. When I mentioned that to them, they told me to go to another gas station and it's not the truck issue. I told them about the engine hesitation, they told me that it's because it's cold outside. The temperature was about 17 Celsius. So obviously it's not the weather. They charged me $21 for half a bar of gas that was missing. They do not own up to their issues. They blame the customer or in this case the gas station. Their price of $19 a day for rental plus all their fraudulent fees can amount up to $120 if you use a lot of kms, plus insurance etc...you're better off just renting from another more reputable company for few dollars more that has unlimited kms and much better service. Not ti.mention, Uhaul rips people off during moving time. Instead of $19 / day, they charge $20 an hour with a minimum of 4 hours. So again, with takes, kms and insurance, it can go up to $120 or so for just 4 hours when you can rent it for an entire day for about the same price. Thieves, terrible customer service. Worst location in DDO in boulevard brunswick. They are not professional ir clean. If you really must rent a uhaul, go to a differnt location. I will never rent from them again and will not recommend to anyone.

Rating:

5.0

Mrs Shanoon helped a lot, thanks for her!

Rating:

4.0

Il serait bien lors de la cueillette du camion en soirée que celui-ci soit à la réception. L'éclairage n'était pas très bonne pour aller chercher nous même le camion dans la cour. Sinon, tout était très bien.

Rating:

2.0

Same size storage same company other place half price

Rating:

5.0

I found tge facility clean,nicely heated,seems safe to store because theres camera,u need code to enter etc… the onlynthing the employee seems a but stress as he gave me the infos for my storage and the ramo.Howevee ,it was my first time,I had a hard time finding ramp to put my items which was frustrating.For that I do not think i would recommend this place to a friend.

Rating:

5.0

Excellent location and easy access.

Rating:

5.0

Immediate response. Clear instructions. Well maintained space. Clean, safe, professionally supervised. We rented a van as well. The entire process helped us at a most stressful moment. Thank you.

Rating:

5.0

Slow to replace hallway neons. Otherwise excellent people to work with.

Rating:

5.0

Thank you !

Rating:

4.0

All was fine except for the water infiltration which caused some damage to my belongings. Please see the email I sent you on July the 13, 2024 Thanks . Tonia

Rating:

5.0

I have been a uhaul client for over 10 years.....never had any issues or problems. Shannon and her staff are impeccable and always put their client's needs as a priority. Well done and keep up the great work ethics.

Rating:

4.0

At check in the staff iis not friendly but at the check out he was respectful, friendly, experienced and very helpful.

Rating:

5.0

Un grand merci à Shannon et à son équipe. Très belle expérience. Personnelle agréable et aidant. Encore merci à vous.

Rating:

2.0

Too many rent increases and mice feces everywhere inside the unit. Would not ever rent again nor recommend to anyone.

Rating:

5.0

Easy, efficient service. I rented two storage units yesterday and the transaction was perfect. I don't recall the name of the young woman who served me (and showed me the lockers), but she had red hair and works out of the Dollard store. She was very pleasant and helpful.

Rating:

5.0

Staff very helpful, storage unit well kept.

Rating:

5.0

I was very happy to choose to store my personal stuff and furniture at Uhaul, the staff were polite and very helpful

Rating:

5.0

This is my second experience using this facility and has been very pleased with the service

Rating:

5.0

Staff is really nice. Perfect.

Rating:

5.0

Best uhaul in north america

Rating:

5.0

Staff incredibly helpful despite being totally overwhelmed at times, as I was there several times. Courteous, patient and polite. Locker area and access is perfect, easily accessible, clean, secure and spacious. Great set up and great staff. Thank you

Rating:

5.0

Loved U Haul! We had a great few years there but we moved and the location was a bit far for us.

Rating:

5.0

Thank you Mr Barry King

Rating:

5.0

The manageress (sp?) Shannon and also Victoria we’re really incredibly “efficace et aidante”

Rating:

5.0

facile acces

Rating:

5.0

Staff very helpful and friendly. Great place, prices are reasonable. Thank you!

Rating:

5.0

Shanon Carter service was excellent. Thank you!

Rating:

5.0

Je suis très satisfait de vos services. Merci encore

Rating:

5.0

Shanon service was outstanding. Best

Rating:

5.0

Merci beaucoup pour votre service, c'est très apprécié !🙂👍

Rating:

5.0

The manager, Shannon, was exceptionally helpful, efficient and nice to deal with.

Rating:

4.0

La possibilite de reserver en ligne et au telephone la meme unite d’entreposage pose probleme. En effet j’avais loue et charge mon camion pour livrer mes biens a l’unite que j’avais reservee en ligne pour decouvrir a mon arrivee que mon unite n’etait plus disponible, quelqu’un l’ayant reservee en ligne! Heureusement la gerante du site m’a gracieusement offert une autre unite legerement plus grande au prix initialement agree.

Rating:

3.0

The website mention that we get a month free when we rent a truck, but once on the premises, I was told I was not having a month free because they were almost full and then said because I was dropping the truck back to the same place. I thought the website was misleading. After explaining The manager offered me the month free. It would also be nice to explain which truck have a ramp or not to load. Our truck didn't have one and the unloading stations for 2nd floor at the warehouse for the truck I rented was broken and the other needed a ramp, which made it extremey difficult to unload our thing to put in the storage, we were storing very heavy equipment and lifting it 2 feet high just to put it on the dock was hard and took us more time. We were very disappointed for that.

Rating:

5.0

Thanks left because the price kept going up. But it was amazing while I was there.

Rating:

5.0

Service is excellent, All service businesses must learn from this company about customer service. Thank you so much Shanon, Lloyal, and Victoria. You are awesome guys.

Rating:

1.0

J’ai perdu la clé du casier.j’ai donc demandé un « cutter », celui qu’ils avaient,était très usé selon mon fils.il a donc été chercher le sien et Il a apporté aussi une meule électrique dont il ne s’est pas servi puisque le cadenas a cède avec le cutter.Ils étaient trois pour le déménagement.Quand ils ont quittés ,il n’y avait aucun dommage. Ce matin j’ai reçu une charge de 150.pour bris! Je me suis rendu sur place On me refuse l’accès me disant que ça a été réparé hier. Je demande une photo elle me montre une photo sur son propre cellulaire qui n’a ni date ni no de casier!!! J’ai avert Visa ,ils ont inscrit qu’il y avait contestation Comme j’ai 80 ans j’ai aussi communiqué avec le groupe d’avocats qui quand on est membre de la FADOQ peuvent nous aider gratuitement. Ils trouvent la preuve que m’ a présenté Sheena n’en pas une et comme j’ ai trois personnes qui ont vu le dit casier,vous devriez arranger les choses Janine Lebel

Rating:

4.0

We were supposed to receive a code in order to open the gate Day or Night Time, we never receive it. We had to come back during the office hours.

Rating:

4.0

Everything was fine, but it's too bad that there is only one loading dock at car height. We had to wait for another car to leave. Other than that it went very smoothly.

Rating:

5.0

The most friendly and helpful staff there is!

Rating:

5.0

Shannon was super easy to deal with. Happy to be a customer!

Rating:

3.0

Most of the time the staff doesn't wear the mask.

Rating:

3.0

The size of the space was smaller than I thought.

Rating:

3.0

I used this facility to park my vehicle in the yard for storage. I choose this location because it had a secure gate, however after a couple months the gate always remained 80% open which made me feel that my vehicle was not secure due to the fact that anyone would’ve been able to enter and exit.

Rating:

4.0

Côté éclairage, il n'y avait pas d'éclairage dans mon entrepôt. A chaque fois, je devais utilisé la lampe de mon téléphone pour y voir quelque chose. J'aurai aimé avoir une lumiaire au centre-plafond de l'entrepôt.

Rating:

2.0

The owner is very unhelpful & would not recommend that particular facility to anyone. Relieved to be out of there.

Rating:

5.0

i appreciated the monthly reminder email to pay as I was busy in another country and often forgot. I also appreciated how the online system made the payment easy. The climate control is great- got all my stuff back now in my new place in perfect condition, even clothes and toiletries. Thank you!

Rating:

5.0

Thank you for your help.