Customer Reviews for U-Haul de Dollard-Des Ormeaux - déménagement et entreposage

2091 reviews

65 Brunswick   Dollard-Des-Ormeaux, QC H9B2N4
(W Of Des Sources)

(514) 421-0888

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(514) 421-0888

65 Brunswick
Dollard-Des-Ormeaux, QC H9B2N4
(W Of Des Sources)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

mohamed h.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

kenton T. 
Rating:
4.0

Good service

Edicson Gustavo L. 
Rating:
5.0

Aucune. Vos employés parlent un excellent français et ceci est rare à Dollard-des-Ormeaux. Bravo!

Pierre G. 
Rating:
5.0

Fast , efficient, well done!

Doris G. 
Rating:
5.0

Customer did not leave a comment.

Dariusz S. 
Rating:
3.0

The truck was very old. It wasn't comfortable to drive. The service was good.

nasako S. 
Rating:
4.0

Customer did not leave a comment.

Elmeraldo C. 
Rating:
5.0

Customer did not leave a comment.

Tony C. 
Rating:
5.0

When filling up the gasoline, the tank indicator didn't move, so I filled more than required… full.

Lahcene B. 
Rating:
4.0

Well it hard to return the truck fill with gas to the proper exact level. I took the truck a 3/8 full i had bring it 1/4 which is 1/8 lower and the gentleman told me well we will need to charge you 11$. My suggestion is to bring truck full and take full. This way it's easier for everybody full is full it's easy.

David G. 
Rating:
5.0

Customer did not leave a comment.

fatima k.  |  First Impressions 
Rating:
5.0

Nice and safe place!!!

transport a.  |  Overall Experience 
Rating:
4.0

much of the damage on the truck was not marked with "X", so that was a bit of a issue. Although, the customer service on how to deal with it was great.

Bryan D. 
Rating:
5.0

Customer did not leave a comment.

Patricia Lyn P. 
Rating:
5.0

Customer did not leave a comment.

Greg G. 
Rating:
4.0

Customer did not leave a comment.

masako S. 
Rating:
1.0

The employees were amazing and tried their best to help us, the issue lies with management and with whoever designed the U-Haul mobile check-in. The website does not work at all for mobile check-in, it was an awful experience. As well, whoever was supposed to check the trucks the night before failed to do so. Save yourself the stress and don't use the mobile check-in. If you do, expect to spend a good 30-40 minutes finishing the whole process before being able to drive away with the truck.

Marc L. 
Rating:
5.0

Customer did not leave a comment.

Gabriel T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rita V. 
Rating:
5.0

Customer did not leave a comment.

gabriel adrian T. 
Rating:
2.0

First truck we rented, windshield wipers didn't work, they gave us a second truck, which after driving off the lot was flagged by another car because our back door was open and we didn't have any moving blankets in that truck. When we tried to remote return the truck, your website didn't accept my location services was turned on. Tried on a second phone and same problem, so we couldn't officially record the truck was returned, so just left the key

GORDON S. 
Rating:
5.0

Customer did not leave a comment.

Khalid B. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

The inside of the truck should of been wiped down at least a bit,thank gosh I had a can of Lysol on me. Only thing I would say the staff a 10/10

franklin B. 
Rating:
5.0

Customer did not leave a comment.

Don L. 
Rating:
1.0

I made the reservation on-line and it was displayed on the website for the first month qualifying for free, so I applied for self storage. When I arrived at the facility, the staff told me that they do not give a free month and that if I want free I should go to Laval or Lachine and they made me pay for the first month.

Claudiu N.  |  First Impressions 
Rating:
5.0

Nothing

Jeffery B. 
Rating:
5.0

Customer did not leave a comment.

Alan Q. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
4.0

Customer did not leave a comment.

DIMITRIOS-JIMMY JR K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gilles F. 
Rating:
5.0

Bon service rapide et courtois. Je n'hésiterai pas à y retourner au besoin.

france L. 
Rating:
4.0

Customer did not leave a comment.

lorna c.  |  First Impressions 
Rating:
5.0

The employee was polite and answer me in French, thanks for that.

daniel A. 
Rating:
1.0

The manager unjustifiably required that the cargo be washed when we returned it. I took picture to show the lack of judgement and reasonability in his demand This caused us to waste time and ressources. When i tried to explained my insatisfaction . Mr Ghassan Akache ,the manager, told me that if i wasn't happy to not come back. I have been doing business with Uhaul at many occasion over the years and i know the service and treatment I received today doesn't reflect your company's core value. I believe this individual need more coaching or training regarding customer's care . I contacted the president of the branch to share my experience with pictures attached. I left him a message and waiting for a follow up from someone.

widma J. 
Rating:
5.0

Customer did not leave a comment.

Karen R. 
Rating:
5.0

Customer did not leave a comment.

Victor S. 
Rating:
3.0

Customer did not leave a comment.

David C. 
Rating:
4.0

Close contract procedure should guarantee availability for all customers, w/o stories that "everybody is happy". Mobile closure should have alternatives after open hours.

slava N. 
Rating:
5.0

Customer did not leave a comment.

Bogdan T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David W C. 
Rating:
3.0

Customer did not leave a comment.

nicolas T. 
Rating:
4.0

I said it was not clean because of the winter. the second floor access outside was often unsafe and not cleared. I called multiple times because the stairs were covered in snow. It would also have been nice if there was some lighting over the storage units themselves and not solely in the hallways. Also to correct the details above, i moved out march 31 2021

Martina Valentim P.  |  Overall Experience 
Rating:
5.0

Very professional and courteous service Rented at this location in DDO on Brunswick This is probably the 4 th rental and I highly recommend this company

Wiliam M. 
Rating:
5.0

Customer did not leave a comment.

jean-claude T. 
Rating:
3.0

When I went to drop the trailer,there were 2 clerks. One was busy doing a return while the other was fooling around with his cell phone instead of even asking if he could help me,not even so much as a glance in my direction. I felt that he thought he was in charge and made the other young fella do all the work while he txt and played with his phone. Very unimpressed.

Isaac O. 
Rating:
5.0

Customer did not leave a comment.

Karen F. 
Rating:
5.0

Customer did not leave a comment.

Michael N. 
Rating:
4.0

Customer did not leave a comment.

Luc B. 
Rating:
5.0

Customer did not leave a comment.

Jean L. 
Rating:
4.0

Customer did not leave a comment.

Sherif Magdy S. 
Rating:
5.0

Excellent!

Peter W. 
Rating:
5.0

Customer did not leave a comment.

Guiseppe D. 
Rating:
5.0

Excellent service as always and a very clean truck and location. I wouldn't change a thing! Thank you

Stephane L. 
Rating:
4.0

Customer did not leave a comment.

mikhael G. 
Rating:
4.0

Customer did not leave a comment.

Lenny P.  |  First Impressions 
Rating:
3.0

I don't recommend self service. At least for me, it was clear and phone can be a hassle. In addition, the extra tools I ordered were not in truck so I had to go inside and talk to someone anyways. This cost me time. In general, I think uHaul should recommend more time or at least mention that 4 hours is good if you have x movers. We were only 4 with someone pregnant and had to use elevator and lost time during pick up and to get come back for blankets so clearly 4 was not enough.

Joshua David A. 
Rating:
5.0

Customer did not leave a comment.

Brian L. 
Rating:
4.0

Have some amount of KM included at no extra cost. It goes up fast.

Serge L. 
Rating:
5.0

Customer did not leave a comment.

Radu Mihai M. 
Rating:
5.0

Customer did not leave a comment.

Kareem R. 
Rating:
5.0

Clean the cigarette butts from the ashtray, otherwise it was excellent service.

George A. 
Rating:
1.0

Rental policy is not clearly explained. The manager comes out of the wood work to in force policy, even if his employees give conflicting information to questions by customer. No the way to run a business!!

Marc Andre C. 
Rating:
5.0

Customer did not leave a comment.

Jan M. 
Rating:
5.0

Customer did not leave a comment.

Avi K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

pietro T. 
Rating:
5.0

Clean the windows as they were filthy.

kuper A. 
Rating:
5.0

Customer did not leave a comment.

maxime f C. 
Rating:
5.0

Customer did not leave a comment.

HANI G. 
Rating:
5.0

Customer did not leave a comment.

karen R. 
Rating:
4.0

Customer did not leave a comment.

Stephen S. 
Rating:
3.0

Customer did not leave a comment.

DENIS J. 
Rating:
5.0

Keep the good work and thank you

shaker o.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GINO A. 
Rating:
5.0

The service agent was very helpful and courteous.

Francine B. 
Rating:
4.0

Customer did not leave a comment.

James D. 
Rating:
3.0

We spent the first 10 minutes of the rental cleaning snow and ice from the truck.

Helen F. 
Rating:
1.0

Customer did not leave a comment.

Wojciech Jan S. 
Rating:
4.0

In the context of COVID, I wished the equipment would be sanitized before and after each use or provide sanitizing wipes to customers. Also, the windshield washer fluid was left empty from the previous customer. It would be nice if the staff would verify the equipment between customers. We only noticed that it was empty after leaving. Other than that, we always have good service from the location.

duc thang N. 
Rating:
3.0

Mis à part le gérant qui semble ne jamais avoir appris comment sourire ni le sens de la courtoisie, l'emplacement et la propreté sont excellent

HUSSEIN K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ihab Z. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

Je n'est rien à me plaindre.

edwidge f.  |  First Impressions 
Rating:
5.0

It is so easy if we gonna rent the truck at night as well on the behalf of mobile application.

Ashish Pal S. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA M M. 
Rating:
3.0

Customer did not leave a comment.

Salah-Eddine D. 
Rating:
5.0

Customer did not leave a comment.

Mohamed Fouad H. 
Rating:
5.0

Customer did not leave a comment.

Annick C. 
Rating:
5.0

Fom the moment I called to reserve the truck, to pick up and drop off, everyone was super friendly. Wouldn't change a thing!

Debbie P. 
Rating:
5.0

Customer did not leave a comment.

Marc Andre B. 
Rating:
3.0

Customer did not leave a comment.

THIAGO ROCHA A. 
Rating:
1.0

rented a 15 foot truck, and while in use, I left the emergency lights on for one hour...when I tried to start the vehicle, the battery was dead. After I called them to see if I could get some assistance, the manager told me it was common to burn out the battery if you leave the emergency lights on...that's a lie. Only a battery with low life and poor maintenance would that be the case. A 12 volt battery can last hours with car lights on, not to mention emergency lights. I wasted an additional two hours of my time trying to get a friend/family to boost the truck. Not only did the manager not help at all, he provided no assistance of any kind, blaming me and telling me I should call a mechanic and pay for it myself. On top of all that, when I finally got back there, he blamed me in front of the next customer(who was waiting) for being late! He fully charged me and did not apologize once. Extremely unprofessional, I would avoid at all cost.

PATRICK L. 
Rating:
5.0

We rented our storage unit for 13 years at this facility. It was always very secure, clean, and accessible. The staff here were always helpful. I would definitely recommend this location! Excellent in every aspect. Thank you!

DEBORAH M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jorge Luis D. 
Rating:
5.0

Customer did not leave a comment.

Edith B. 
Rating:
4.0

The communication between locations and HQ. My truck wasn't ready at the time I got there for the first place and then I needed to go to two others place to finally got my truck because I couldn't make a one way trip with my truck ate thte first place. I lost 2h30 that day. but the last place was alright, nmo problem.

michael G. 
Rating:
4.0

Customer did not leave a comment.

Ian A. 
Rating:
2.0

would not rent from that location again, customer service to u haul customers is very poor

DAVID M. 
Rating:
5.0

The attendent was really efficient, fast and friendly.

Ackfay Nicolle R. 
Rating:
5.0

Customer did not leave a comment.

Kenneth E. 
Rating:
5.0

There was not used cargo vans on St. Jacques close to my place. I need it to pay more for the service, because the pick up distance was at Dollard Des Ormeaux. I don't think it is a fair!

Dobri V. 
Rating:
5.0

Customer did not leave a comment.

Milad S. 
Rating:
4.0

Customer did not leave a comment.

martin B. 
Rating:
5.0

all good

Giuseppe P. 
Rating:
3.0

The guy told me to come back before 9pm if I wanted to do the checkout with him. I got there at 8h30pm and nobody was there so I had to spend another half an hour taking pictures ect in the cold, parking safely ...ect

Nazim H. 
Rating:
5.0

Customer did not leave a comment.

Stephane L. 
Rating:
3.0

Needs faster and more courteous service. It took almost 30 minutes to rent the truck. The u-haul rep was explaining basic things like having a driver's license on me , as if I was a teenager... taking all his time. On return I had to wait 20 minutes for someone to show up at the counter... and when told that I was waiting for a long time, he said "I know" without apologizing. Good trucks but poor customer service.

Michele C. 
Rating:
5.0

Customer did not leave a comment.

roberto D. 
Rating:
2.0

Staff were rude i was told one client in at a time which is fine of course but then when i am in the next person was allowed to walk in behind me and shop around we did everything on line to have a speedy check in but we had to do it all over again at the counter - staff were rude when i asked why - i was told that s how it is and if i dont like it to leave we have rented u haul three times in the last couple of months the best location service was on the 13 highway have a good day

paul A. 
Rating:
5.0

There was no electricity at the location but by switching the rental to a mobile pickup, I was able to pickup my truck with no problem. You guys have an amazing mobile pickup /drop-off experience.

Bajeenthan B. 
Rating:
5.0

Great service from everyone at this location in DDO. All staff members were courteous and helpful.

Valmie O. 
Rating:
5.0

I did not see disinfectant for the hands at entrance. This is to prevent COVID-19. Thanks.

pierre M. 
Rating:
5.0

Customer did not leave a comment.

ynb e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Herbert J. 
Rating:
2.0

Good points: - Clean vehicle, worked as intended Weak points: - Typical cash grab, the $19.95 rental ended up costing me $124, including $25 charge for "end of rental processing fee" because I didn't use the app to check in the vehicle upon my return (I had 0 idea that this was required, and was never informed, nor was it on any document i signed... i checked). Wrote to the branch, no response. - Gas tank said full, but I don't think this was actually the case. I drove 83kms and needed to fill up 26.32L of fuel lmao. I doubt the van is 3L/100km.... Something fishy about this whole thing. Overall, as a first-time experience using U-Haul for my move, I would not recommend. It's a shame too because I still need to rent vans for at least 3 more weekends to complete the move and this place is conveniently located. But $19.95 advertised to $124 charged is just outrageous

Michael R. 
Rating:
5.0

Ghassan is the best !!

CHRISTOPHER G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

amuz i.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER G.  |  First Impressions 
Rating:
4.0

The Uhaul truck is not high enough for the loading / unloading zone, but it was still fairly easy to get the things out of the truck into the storage bay.

Pascale D.  |  First Impressions 
Rating:
5.0

Friendly staff

HANI G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

wok c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer Audrey Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gino p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Purlift I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gino p.  |  First Impressions 
Rating:
5.0

I have relied on this particular location for several years and have always been impressed with their knowledge, professionalism and kindness, making it it easier to move, store and find a locker that is a good fit. I would highly recommend them.

lori o.  |  Overall Experience 
Rating:
5.0

Always the good choice!

9195-3810 q.  |  Overall Experience 
Rating:
1.0

Verry bad manager, does not respect is word and client. Would not recomand this place. Electric gate broken every week.

DISTRIBUTION K.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

veronique l.  |  Overall Experience 
Rating:
5.0

A++++

Kambiz J.  |  Overall Experience 
Rating:
4.0

Everything was fine. Found that it closed a little earlier than I would have liked

Diane L.  |  Overall Experience 
Rating:
5.0

the move was excellent. The service efficient and pleasant. The representative at the counter maybe a little less. However, a stressful day this is for all movers, all was good.

GABRIELLA V.  |  First Impressions 
Rating:
5.0

Very efficient, professional, and friendly service. Excellent! Thank you!

sabrina l.  |  Overall Experience 
Rating:
4.0

Great place! Highly recommend it!

ANDREW S.  |  Overall Experience 
Rating:
5.0

The manager and team are amazing !!! Recommended uhaul to others and they are happy as well

karen b.  |  Overall Experience 
Rating:
4.0

Convenient and close Would not recommend for long term. Prices are too high.

glen l.  |  Overall Experience 
Rating:
5.0

Very clean & convenient. Front office a pleasure to deal with.

Christine R.  |  Overall Experience 
Rating:
5.0

Received good service. Better access to garbage/disposal would be a convenience.

RENA P.  |  Overall Experience 
Rating:
5.0

The facilities were always clean and proper. The staff was always helpful when needed. Thank you

vasiliki k.  |  Overall Experience 
Rating:
4.0

no

judith b.  |  Overall Experience 
Rating:
5.0

Ghassan Akache was amazing. He understands customer service and knows how to gain long term customers. Keep up the good work !

Nour A.  |  Overall Experience 
No reviews have been submitted for this location.

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