Customer Reviews for U-Haul de Dollard-Des Ormeaux - déménagement et entreposage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul de Dollard-Des Ormeaux - déménagement et entreposage

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claude C.
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Customer did not leave a comment.

barry R.
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Very easy and clean .enjoyed the service. No complsints

Barry S.
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Customer did not leave a comment.

Duncan G.
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Customer did not leave a comment.

Kambiz J. | Overall Experience |
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A++++

REAL M.
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Once you get at the location, no problem. Personnel is professional and courteous. However, the problem is to contact you in the first place. You seem to want us to do it online, but the online does not really give us the right information. You should make it easier for the client to contact a specific U-Haul centre or, at least, improve your database,

Thomas K.
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Customer did not leave a comment.

sevy L.
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Customer did not leave a comment.

Bruce D.
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By providing a winter brush to take the snow off the wind shield. Staff was nice enough to offer to do it.

Jean S.
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Customer did not leave a comment.

Ronald T.
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Customer did not leave a comment.

Diane L. | Overall Experience |
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Everything was fine. Found that it closed a little earlier than I would have liked

Nicole S.
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Customer did not leave a comment.

GABRIELLA V. | First Impressions |
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the move was excellent. The service efficient and pleasant. The representative at the counter maybe a little less. However, a stressful day this is for all movers, all was good.

Mohamed Fouad H.
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Customer did not leave a comment.

Patrick L L.
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Customer did not leave a comment.

Derek W.
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Customer did not leave a comment.

Jean-Pierre L.
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good

Stéphane B.
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Customer did not leave a comment.

David N.
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None

Keith J.
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Customer did not leave a comment.

Sebastian C.
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I was overcharged for gas

john G.
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Just keep up the excellent work

Tara B.
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Customer did not leave a comment.

Nicolas T.
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Very happy with the service and staff. Thank you

Dany K.
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Customer did not leave a comment.

bernard C.
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Customer did not leave a comment.

dolores B.
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Customer did not leave a comment.

Rahul W.
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Customer did not leave a comment.

John R.
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Excellent service compared to the st Hubert location. Graham served us very well Thank you!

sevy L.
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Customer did not leave a comment.

Julio T.
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Customer did not leave a comment.

Michael P.
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The manager was a jerk. Never renting from here again.

Pavel P.
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Customer did not leave a comment.

Loreto C.
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Customer did not leave a comment.

john G.
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Jason Keep up the excellent service

JOEL C.
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Customer did not leave a comment.

Anna L.
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Customer did not leave a comment.

carole sarah G.
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Customer did not leave a comment.

Eric L.
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Customer before was treated like crap And my gf and I were treated like crap Owner doesn’t respect his customers and doesn’t respect his business. I don’t care how bad of a day you’re having, you don’t treat customers like that. Sorry Uhaul, this reflects extremely bad on you. Hope you guys talk to him and get this cleaned up because this will erode with your image big time.

Robert P.
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This was the 5th location in an attempt to return the trailer. Various doubtful reasons were given to refuse the trailer. This is unacceptable. Better control on local agents and more flexibility are essential for good customer service.

john G.
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Just keep up the excellent service

duncan G.
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Service was friendly and efficient. This will be our main rental location.

claude C.
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Ghassan was very helpful

Michel L.
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It is ridiculous to charge 25$ to clean the inside. I did it myself in 2 minutes. That’s why I will never rented from you again, I will go back to Discount, better customers experience.

John J.
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Customer did not leave a comment.

David C.
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Customer did not leave a comment.

miereille L.
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Perfect

AREF T.
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Customer did not leave a comment.

Jenner G.
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Jamais retournarai a votre branche. Vou des des vouleurs.

SAMI A.
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I have been using this particular location for several years. I had rented a storage space there as well as moving trucks (several occasions) and all my transactions were handled efficiently and professionally. Price is always a factor of course but I did find access to the storage facility a little inconvenient. 24-7 would have been nice.

Alain B.
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Customer did not leave a comment.

MAHER M.
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Customer did not leave a comment.

Paul B.
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Not all damages indicated completely. i got the impression that they hope that we miss the damages so as to make you responsible for them. i walked away feeling that the dealer is not completely upfront. i spent a half hour insisting to mark the vehicule for damages. i returned the vehicule without problem or surcharges due to careful review of vehicule.

isabelle B.
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Tout était impeccable! Merci!

CONSTANTINE P.
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When sending emails they should also be in English

Florin M.
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Customer did not leave a comment.

Michael K.
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Customer did not leave a comment.

Lynda M.
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Customer did not leave a comment.

Ragae S.
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Vous m'avez chargé 20 de plus juste pour vérification de camion à son retour C'est un chargé inacceptable et non raisonnable Et vous n'avez rien dit pour ce charge avant de louer le camion

jennifer L.
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Graham was helpful and a good communicator. Thank you! I will refer Uhaul and Graham, and will come back when again when I move.

sabrina l. | Overall Experience |
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Very efficient, professional, and friendly service. Excellent! Thank you!

Diane M.
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Customer did not leave a comment.

SERGE L.
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Le propriétaire ma exiger de nettoyer l'intérieur de la camionnette a cause des traces de mes souliers..Inaceptable, ce n'est pas une limousine que j'ai louer.

john G.
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JASON Just keep up the excellent service

kenneth G.
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Customer did not leave a comment.

Linda C.
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Customer did not leave a comment.

ANDREW S. | Overall Experience |
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Great place! Highly recommend it!

Richard V.
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Frustrating after hours drop off requirements Either get rid of the after hours drop off requirements (contacting UHAUL by cell phone etc.) altogether or provide free in-house wifi with direct access to the exact uhaul web page with CLEAR and SIMPLE instructions. E.G. Returning a vehicle? (click) Type in contract number and we tell you where to aim your camera. ------- (click) Don't ask redundant questions like, Do you have an account, or what's you email and password etc.

IRWIN L.
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All was great - truck was waiting for me at the door all clean and ready to go.

susan B.
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Customer did not leave a comment.

Judith C.
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Customer did not leave a comment.

amgad Y.
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Customer did not leave a comment.

HUSSEIN K.
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J'ai loué un camion aujourd'hui pour déménager des affaires personnelles. Durant l'inspection du camion lors de la prise de possession ce matin, on ne m'a jamais expliqué que je n'avais pas le droit d'entrer le camion dans mon garage et on n'a jamais pris le temps de faire l'inspection du toit du véhicule. Lors du retour de camion, on me dit que les "pin" jaune sur le toit sont brisés et je dois payer pour la réparation des égratignures sur le toit. Je n'ai aucune idée si les égratignures étaient déjà là où non, l'inspection n'ayant jamais été fait le matin ... le tout m'a coûté un 200$ que je n'avait jamais prévu. Pourtant je loue un entrepôt depuis 2 mois avec vous et il me reste un autre 4 à 5 mois d'entreposage . Plutôt décevant comme expérience. On s'en souviendera la prochaine fois ...

john G.
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Keep up the excellent service

Jia Hua C.
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I was called in for a dent in the roof at the end of the day where I rented a truck to pick up a sofa. I explained that is wasnt by me and Jason was very nice and understanding. I only took 2 boulevards and a highway, there was no possibility for it to hit anything low. Plus it was lied-down sofa inside. Jason told Gerald who inspected the truck with me about the situation and Gerald vouched for me since we inspected the truck together upon return. Both are very honest and friendly gentlemen. I would come back and rent their service again for sure!

ali E.
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The smell of the inside track was horrible!! Make sure you clean

Craig H.
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Customer did not leave a comment.

Bogdan F.
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Customer did not leave a comment.

STEFAN M.
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Customer did not leave a comment.

Krikor T.
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Customer did not leave a comment.

Deborah M.
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Nothing. Service was great and staff was pleasant and helpful.

Alexandre R.
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Customer did not leave a comment.

ABDULBASET S.
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Agent was not friendly at all

Jean G.
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Réservation à 8:30 boul Pierrefonds a 24 hrs changement pour 65 Brunswick’s nous avions prévue de gens pour nous aider le kilométrage avait été calculé à partir de Pierrefonds

Gilles L.
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Speed , friendly service

Lee M.
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Customer did not leave a comment.

Czeslaw P.
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Tres bon service et endroit super propre. L,imprimante ne fanctionnait pas il etait impossible d'obtenir un contrat sur papier

Marlene C.
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Fantastic service! Knowledgeable, efficient, and super courteous! We really never write reviews, but this was, in our opinion, deserving of commendation. Earlier today, we worked mainly with Graham, and also another gentleman whose name we unfortunately didn’t get. Because of the location itself, and the staff we encountered during our transaction, we would definitely be happy to both return as customers ourselves, and to recommend them to others. Thank you - Andrea and John

john G.
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Just keep up the excellent service

karen b. | Overall Experience |
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The manager and team are amazing !!! Recommended uhaul to others and they are happy as well

Igor K.
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Customer did not leave a comment.

Jean-Guy B.
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Customer did not leave a comment.

fred A.
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Change the manager (Ggassan Akache) because he has no respect for customers. When I rented the truck in the morning, th computer system was down so we signed no paper, the clerk just took our credit card and license driver and told us to bring back the truck at the same level of gas. No other conditions was mentioned to us. When we brought back the truck, we were told we had to bring it back cleaned, but this was not mentioned to us. The manager charged us 25$ cleanup fee, but refuse to listen to us so we could explain the situation that happened in the morning. Cleaning Up the truck was not mentioned to us so it was not part of the contract. I request to me reimbursed for the cleanup fee and that the manager be reprimanded for bad customer service. Thank you. Frederic Abergel

west R.
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i was harassed by one of your staff name gerald at brunswick uhalt just for asking why i could not get access to local on the 2 of june your camera can bare witness to that, that guy lack of customer relation, he has to understand that because of all of us that he has a job, plaese look into that matter . my name is Tony and my local #518 and phone #5145775798 thanks

Roy L.
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Great service from employees

Mina G.
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Clean truck, nice personnel and friendly smiling manager.

Andre K.
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Customer did not leave a comment.

Michael V.
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We were not told enough about the online check-in process for the return of the rental. We were simply told to "fill out the online form" to say that we dropped off the truck. So we dropped off the truck and went online to fill out the form; but it didn't work because we were "out of range of the location" and needed to take pictures of an odometer for a truck to which we no longer had the keys. The fact that we weren't told that you needed to perform this process in the direct vicinity of the location and had to take pictures of the odometer essentially makes the instructions we got so useless that we might just as well not have received any instructions at all. And if you require your clients to go through such a precise process, it's completely unacceptable to not explain it in detail. I had to spend half an hour on the phone with Uhaul to clear things up, and they were admittedly helpful. But this nonsense added a great deal of stress to my move at the last minute, and that was the last thing I needed.

benoit N.
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Service was fantastic, truck was as expected, cost was great.

Tarek R.
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Smooth check in and friendly employees. Thank you!

johanne L.
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Customer did not leave a comment.

Mounir K.
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Service impeccable avec des bons tarifs!

Serge M.
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Customer did not leave a comment.

Jose-Luis R.
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On line order 22140868 in may 28, the price was 19.95 for a 9´´ truck plus the pads, etc etc. Today at the store the application didn’t work when sending my picture. The people in DDO did the stuff to have rhe truck ready, but they charged 19.95 per hour, so they charge me four times the price agreed in my booking!!!! Plus taxes. I asked the manager, but this guy is not customer oriented, and he said that today the rate was different..... he didn’t explain, and his attitude was like that was my problem, not his.... i will place a claim in all gubernamental instances, this is a violation of consumer rights,, and i will use all the social media to alert to all consumers about this scam!!!! You can contact me st romerogonzalezjl@hotmail.com if you want to personally hear my complain.

glen l. | Overall Experience |
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Convenient and close Would not recommend for long term. Prices are too high.

Cassandre M.
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Be clear with the directives when returning a truck. We were not told to broom the inside of the truck and were almost charged 25$ for it if we hadn't been given a broom

Christine R. | Overall Experience |
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Very clean & convenient. Front office a pleasure to deal with.

RENA P. | Overall Experience |
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Received good service. Better access to garbage/disposal would be a convenience.

vasiliki k. | Overall Experience |
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The facilities were always clean and proper. The staff was always helpful when needed. Thank you

judith b. | Overall Experience |
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no

Nour A. | Overall Experience |
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Ghassan Akache was amazing. He understands customer service and knows how to gain long term customers. Keep up the good work !

Janet B. | Overall Experience |
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everything was great and very friendly staff. pricing a little high. should have deals for renting multiple months. thanks

NYOTA M. | Overall Experience |
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Beside the closing hours everything else was perfect

SUO L. | Overall Experience |
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I rented the storage for one year one month free for one year lease. You overcharged me one month rent . I will renew another one more year contract with same conditions . Thanks

isabelle b. | Overall Experience |
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It was perfect for me and everyone were very competent. Thank you!

liv s. | Overall Experience |
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Very accommodating for unusual request

alain z. | Overall Experience |
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jai eu un excellent service et support de cette gerance

deborah C. | Overall Experience |
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It was a little bit expensive though.

elizabeth r. | Overall Experience |
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Everything was fine.

No reviews have been submitted for this location.

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