Customer Reviews for U-Haul de Dollard-Des Ormeaux - déménagement et entreposage

Rating:

5.0

Truck was ready on time. It's the most important. Easy to drop it off too.

Rating:

1.0

The waiting line was crazy long got to the location I was supposed to be late.

Rating:

2.0

The customer service experience was not the best. Usually when you rent a Uhaul, someone comes out and do a check with you before you leave with the truck. I was disappointed it was not done. Sadly, I will not be coming back to this location because of the overall of lack of customer service.

Rating:

2.0

The employee here was rude to me. I waited a long time to give the key to them and then when I wanted to take a picture of the mileage he almost shouted to me. I understood he was busy but he should have been more professional

Rating:

5.0

Service rapide et courtois , belle expérience.

Rating:

5.0

It was hard not having access to enough equipment but understandable considering it was Montreal Moving day. The location was very accommodating and helpful since they were not able to give me the right amount of equipment. The 1800 number was super helpful too!

Rating:

5.0

You need to use a 24:00 time Because i showed up at 11:30 am And the truck was reserved at 11:30 pm I was in shock!!!! If it was marked at 23:30 , i wouldn’t have taken the truck. But the lady who served me was a great help.. we managed to improvise something…. And it work!

Rating:

3.0

The labor that was booked through UHaul canceled on me 45 minutes before they were to show up. I know that they are not UHaul employees but you are endorsing them by having it booked through your website. I was very disappointed

Rating:

4.0

when you advertise 29.95 a day plus kilometers and when you pick up it changes to 29.95 an hour plus as for me will avouid u haul now i know its moveing time in quebec

Rating:

4.0

You are the, only the price you can improve

Rating:

5.0

The manager is hands on …. I like that She keeps the place running efficiently with a smile Very impressive

Rating:

5.0

No coment perfect service

Rating:

5.0

Super service merci! Cette agence a pu sauver mon déménagement… apres une expérience désastreuse d’annulation avec l’agence de 9722 Boul Gouin Ouest, moins de 24 h avant la date prévu, sans excuse

Rating:

5.0

mon temp comme votre cliente des ans a été très important pour assurer l'attention à mon demande

Rating:

4.0

U-Haul is good. I have rented their vehicles to do my moves, and it has always been great. Only this time, I was told to go pick up the truck I had booked months in advance, 148km away. I could understand a 40km radius, but that was a long distance, and I was going to drive 500km after that. I ended up taking a smaller truck, which meant I left some of my things behind, and Others broke because of too much pushing on them. I lost more than $500 due to that. That aside, I loved it.

Rating:

5.0

front desk seems not to care about abs light comes on on hyw. then cruise did not work on 3,000 mile trip

Rating:

3.0

The staff was amazing and very helpful! I just wish the location hadn’t run out of dollies, both utility and appliance, to move things. I had reserved a dolly, but unfortunately wasn’t able to get one on the day. This made moving a good bit harder.

Rating:

5.0

We’ve rented several times from this location and we are always very satisfied with the availability, cleanliness as well as ease of pick-up and return. Staff are always helpful and professional. We would recommend them 109%!

Rating:

5.0

Awesome. Super helpful staff. I left with a car on a trailer, they came to double check my loading and set up. Much appreciated. I left feeling confident and ready for the road.

Rating:

5.0

Great customer service.

Rating:

5.0

Excellent service!

Rating:

3.0

Did not appreciate having to wait 2.5 hours for the truck to arrive - absolutely outrageous. I should have been called when the vehicle was there - what a colossal, disrespectful waste of my time! But for this CRITICAL issue, everything else was fine. Mike was great and apologetic but it makes no sense in this day & age.

Rating:

5.0

Very helpful and directive customer service 👍

Rating:

5.0

Accueil professionnel, matériel propre, je recommande fortement cette endroit

Rating:

5.0

Great experience

Rating:

5.0

The customer servucd agent was very polite and friendly as well as knowledgeable. Will definitely use it again.

Rating:

5.0

Very professional stuff!

Rating:

5.0

Great service

Rating:

5.0

The young man who served me to book the truck was super polite,helpful and a joy to do business with,U Haul is very lucky to have him.

Rating:

5.0

My house was destroyed by the flood of 2024. We managed to salvage important items, we had them stored at U-Haul’s facility. Two years later, the house is repaired and we are safe. We brought our stored items yesterday. In all truth, I expected my clothes, books, and paintings to be moldy, dusty, damaged, or lost. Instead we were overjoyed to retrieve our stored treasures, and to find them all beautifully preserved. No mold. No dust. No damage. Indeed, our home now feels like our home again. Thank you U-Haul.

Rating:

5.0

Everything was excellent with this Uhaul rental.

Rating:

3.0

Lady seems overworked. She didn’t have time to give proper instructions, seemed frustrated at people asking questions because of lack of direction, looked like she needed to be in 3 places at once. She got a bit « «short » at times but seemed like she had had a long day of fielding calls, selling supplies, checking trucks, renting and returning trucks, answering questions all by herself. I only caught a sliver of the day but from what i could see, she was trying her hardest, she needs help at the desk.

Rating:

5.0

Shannon Cater, the Storage Center Manager, is great - helpful, kind, efficient. Rest easy with this branch/franchise for your rental needs.

Rating:

1.0

My reservation was cancelled at the last minute and I had to find an alternative. This cost me time, money and stress. Completely unacceptable from U Haul

Rating:

2.0

You should provide more accurate information regarding starting mileage and fuel level. The starting mileage on my contract states 86534.7 miles but the actual gauge in the truck read 86534.9 miles. Moreover, the U-Haul representative told me that the fuel level was full and the fuel gauge showed the level at "F", but I discovered that the fuel level gauge goes well beyond the "F" mark when I filled the tank prior to returning the truck. I paid for close to $60 for gas refill but only travelled 55.4 miles (88.6 kilometers). There is no way I used $60 of gas travelling 88.6 kilometers. When I brought this to the representative's attention, he simply dismissed my comment and walked away.

Rating:

3.0

Staff didn’t really listen to customers needs and questions

Rating:

4.0

U-Haul app not working 100% (authorization issues)

Rating:

5.0

Service. Rapide sans complications, camion propre, sont très professionnel, ya de la place pour le stationnement

Rating:

4.0

The guys working at the store are great with good customer service

Rating:

3.0

No walk around on truck reception to review features of truck. For example I couldn't figure out were the controls were for the mirrors only to realize after driving it they were manual and not electric. Getting the truck a quarter full without notice made me need to find a gas station when I was already running tight. Trucks should leave full and return full. This truck was provided a quarter full. I didn't appreciate having to guess how much gas to add on my return to get a quarter full.

Rating:

4.0

The truck was dusty and older. Brakes seemed not to work very well, requiring lots of pressure which might be a problem. I indicate the brake issue on my return app.

Rating:

2.0

I had made reservation over a month ago for a truck, then less than 24 hours before my reservation, I got a call from u-haul saying that they could not give me the truck I reserved. This made me have to change all of my moving plans, even though I had booked over a month ago. Why couldn't they have told me this way sooner so that I may change adjust my plans?

Rating:

5.0

Everything was perfect except the inside. The strip of wood inside were you can tie down your stuff the hole are not big enough to insert your tie down strap. But for the rest is perfect.

Rating:

5.0

Excellent service by the agent and very helpful!! Thank you, I will be back again I had same agent previously and it was the same experience. Thank you

Rating:

3.0

Didn't have the rental equipment we reserved and only told us once we got the truck on moving day making it hard to plan for the missing moving equipment.

Rating:

5.0

FAST AND FRIENDLY

Rating:

3.0

Disappointed in that they charged me 25.46 for has, although the truck was returned with the exact same level if fuel

Rating:

5.0

Have a checlklist like wipers working, lights etc. Just so happened when I put on the wipers the blade came off because the clip to attach to arm was missing. But at least it was only a light rain.

Rating:

5.0

👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻

Rating:

1.0

On avait réservé un camion des semaines à l'avance pour mon déménagement. On nous a appelé la veille au soir pour canceller notre camion. Le représentant au téléphone était extrêmement désagréable, n'a présenté aucune excuse, et répétait qu'il n'y avait juste plus de camion !!! Finalement, j'ai réussi à négocier pour avoir un autre camion d'une autre grandeur, et on a dû aller le chercher à Dollard-Des Ormeaux (ce qui était très loin de chez nous). J'ai fait mon déménagement avec un camion de 10 pieds au lieu de 15 pieds, j'ai dû me départir de certaines affaires. Je ne ferai plus jamais confiance à cette compagnie.

Rating:

5.0

Outstanding service!! All the staff were amazing, especially Shannon. She is extremely nice, knowledgeable and very helpful.

Rating:

5.0

ensure they have extension plug for new trailers otherwise all good

Rating:

5.0

This location was great. The staff was very helpful. My experience with u-haul however has been nothing but difficult. Everyone I spoke too at h-haul has been very polite and helpful, however u-haul policy is absolutely terrible and only considering it's own bottom line. No consideration for it's customers. After making a reservation for a trailer 6 hours from my home and spending 6 hours on the road I was disappointed to find the trailer not in working order leaving me hanging. I spent 300$ in gas and spend 12 hours total for no reason just cause I wanted to use u-haul as a service. On top of that I still had to do the trip again to pick up the car I had in storage. On my second attempt to use one of your trailers I arrive at the pick up location to find the trailer again not in working order. U-haul sends me 30 minutes in the wrong direction to pick another one up. Finally at palmer rapids they had a working trailer and the staff was on the ball. U-haul gave me 50$ to compensate my loosing 300$ in gas and 12 hours of time plus milage on my vehicle and not to forget I still had to reschedule the trip a second time. Absolutely ridiculous and disrespectful to your customer. On top of that I couldn't even get a call back after making a complaint. I will go to social media to share my terrible experience. Other people should know to be cautious when planing around u-haul as a service. The people I spoke with have all been extremely polite and I sympathetic. However u-haul as a company and it's "policies" is a complete sham.

Rating:

5.0

Very pleasant and courteous personnel.

Rating:

2.0

Hi, The person serving here is very patient and helpful. However, working alone, they have a lot to handle, which makes the waiting time quite long. I hope this feedback helps improve your service. Thank you.

Rating:

2.0

I forgot the key inside the truck in the garage of UHAUL But they charged me 28$ for key I am sure they have extra copy of the key and they can open the truck even the truck in the right spot in the garage of Uhaul This last time to deal with you .

Rating:

5.0

Garbage bin

Rating:

5.0

The guys were busy but still very helpful. Recommended to others to use this location in particular!

Rating:

4.0

Contact Email should be bilingual

Rating:

3.0

Customer service communication could improve.

Rating:

5.0

This location is fantastic. I had reserved with Vaudreuil drop location on site attented by internet pure non friendly app and site uncapable to orient or help. I then called DDO site what a difference: was great. Right on with perfect customer servive, friendly greeting, knowlegeable problem solver and everything was a breeze. Definetly a site were the customer is attented to with knowledge problem solving. You want to rent go there you will be in great hands! Thanks Guys! Truly appreciate it!

Rating:

5.0

Nothing all good

Rating:

4.0

Overall, everything worked out fine in the end and the move went as planned. What completely threw me off was getting a call the night before saying my reserved truck “wasn’t available.” That’s unacceptable when a reservation was made weeks in advance. Ironically, there were plenty of trucks sitting there when I arrived, so it ended up being unnecessary stress for no reason. If customers reserve ahead of time, those reservations should be honored — and if there’s an issue, it should be solved internally without passing the stress onto the customer.

Rating:

5.0

Provide garbage bin for recycling

Rating:

5.0

I couldn’t have asked for a better experience in this facility. We had an office space for 20 years and the staff was just incredible from day 1 to the day we moved out. Thank you to everyone for all your help and for making the this facility feel like home.

Rating:

3.0

Mouse droppings on furniture and was told I have to file with my insurance and was told highly doubt I would be reimbursed… scary good things in storage could be ruined. I called to say I would be moving never told I had to move by 14th to not pay for the entire month… not prorated …. I will be making a review online to inform people perhaps UHaul is not place to store… oh ya mouse poison trap in unit but the rafters are open!

Rating:

5.0

A+++

Rating:

4.0

Shannon and her staff was always helpful and pleasant.

Rating:

1.0

Not very well lit we had a burnt light bulb. But the worst part was there was a dead mouse in my storage locker I even took a picture as proof that I would attach to this comment of I could.. and mouse poop EVERYWHERE! on the floor and all over my gym gear and furniture. It was really disgusting. I'll have to take extra time cleaning all my gym equipment and my couches and disinfect. I'll definitely go elsewhere next time maybe a different U-Haul than the one in Pierrefonds. No offense guys but seeing a dead mouse and poop everywhere I can only imagine what the other lockers look like. Maybe people don't follow the rules and store food and ruin it for everyone else not sure but yeah easy to access the locker and good open 24/7 access but in terms of cleanliness and likelihood to recommend or come back myself is less than 1% chance. Really disgusting mouse poop all over my stuff made me regret and repulsed by the storage we rented. More expensive price U-Haul charges compared to other storage companies I would assume they would put more effort to overall get rid of vermin infestation all over my expansive stuff. I already told front office about it and all I got was "were sorry for that".. yeah what's a sorry gonna do could have at least offered me a discount on my last month or something. Anyways I wrote alot for your guys to improve for other people because I'm never coming back to U-Haul Pierrefonds. Sorry not sorry.

Rating:

4.0

I left less than halfway through the month After 11 years with you I should have been refunded for half the month ! I was told you never refund anyone ….. Your staff that work there are outstanding and the reason I stayed using your unit !!! You should definitely appreciate those people that work for you !!!!!!!!!

Rating:

1.0

I have been a tenant of this Uhaul for 15 years or more. It was always well maintained. Many years ago when the lighting system was changed to motion sensors, the one over my unit broke almost immediately. I was told, at the time, that replacement parts were on back order and I had to be patient. I complained to the head office and was given a battery operated light and a 50$ discount for one month. Several months later the broken sensor was replaced with one that would turn on when I arrived at my unit, and then turn off after 10 minutes. I would have to wait 30-60 seconds for the light to turn back on…… often, while standing on a step ladder. 10 minutes later, the light would turn off again for 30-60 seconds and repeat the whole cycle again. I complained to the now new manager who said they would look into it. Months later, after no change to the lighting, the manager told me that after speaking with her Maintenance supervisor, my problem was considered way down on the list of things to fix and to either be patient or not expect anything to change. My rates, however, continued to increase. In the meantime the Uhaul branch, in general, started to show signs of deterioration without repair…… the automatic security gate which required a code to be able for a car to access the area, broke down for the umpteenth time and so the gate was removed. I asked at the office if, because of this decrease in security we would be getting a reduction in our rate and was told no, that it was not a requirement. Hand rails on the stairway from the lower driveway up to the entrance was constantly breaking and continues to be a safety hazard especially in the winter. After more than 1 year of using my storage unit with its sporadic lighting situation, I reached out by email to Uhaul who told me to speak with their head of maintenance. I did this and started talking to this person who started yelling at me, saying that the storage area was not meant for people to be coming there as often as I do, and accused me of working and doing business there instead of just storing things. I tried to have a back and forth conversation with this man who kept on yelling and bullying me. I considered reporting this man to Uhaul but decided against it. I was worried that a person like this, with such a violent manner who spoke to clients this way, might become violent but, because he would have access to my unit and my home address, I thought best not to. In November I decided to empty and give up my unit. While slowly doing this, I called the front office and asked if they needed notice before giving up the space and I was told NO. I was ready to finish this week and decided to double check the cancellation policy by calling Uhauls head office when I was informed that they dead I did have to access the Information hauls app and click on the MOVING OUT button. After not being able to find this button I called back and was told by UHaul that I was required to go into my Uhauls front office to formally close the account so as to assure no more invoices would be sent. (3 different answers to 1 simple question). I am now out. I am unsure if what I have written here will ever be addressed. If not, shame on you. Perhaps years ago I should have been more forceful in asking what I thought I was paying for. Shame on me. I would be open to speaking to someone about my experience but I doubt Uhaul will take the time, have the desire, to hear it

Rating:

5.0

Helpful staff

Rating:

4.0

Staff friendly and helpful

Rating:

1.0

After booking a storage unit for an emergency to put my belongings in, I was fortunate enough to not need it. Sadly, I don’t get even a partial reimbursement. One star would never recommend this to anyone.

Rating:

5.0

Les deux jeunes hommes présent hier après-midi ont été extrêmement aimables et compétents. Bravo!

Rating:

1.0

You keep sending me these emails for this random dude I have told you over and over and over again you have the WRONG EMAIL ADDRESS SO STOP EMAILING ME.

Rating:

1.0

Very dirty! This facility is very dirty and needs to get cleaned up! I feel compelled to let you know there was mice droppings in my unit. Not to mention the floors in the hallways are always dirty with paper and garbage thrown on the floor and never picked up! The place always smells dirty!

Rating:

5.0

Shannon was extremely helpful during a very rough time in our lives. Was greatly appreciated. Jeff

Rating:

4.0

Very helpful staff

Rating:

4.0

N/A

Rating:

5.0

All the staff was extremely helpful and friendly

Rating:

5.0

The staff were Exceptional especially Shannon Cater when I went thru a difficult time and she understood and worked with me to figure out a solution that worked best for me first then for uhaul I highly recommend her as a first hands on person to communicate with

Rating:

5.0

Thank-you very much for everything

Rating:

5.0

Very nice and!

Rating:

5.0

I had AN amazing service. No complaint the manager and staff where extremely helpful and friendly they went above and beyond to make sure I was happy all around and did the best they could :)

Rating:

5.0

Très bonne place toute les commodité bureaux Stocage internet ouverture 24 sur 24 très très bien

Rating:

5.0

Staff is very courteous and helpful, they took their time to show the different lockers.

Rating:

5.0

Great place, clean, warm and affordable. Awesome staff, always friendly, patient, resourceful, knowledgeable and helpful. Often, the use of storage facilities is preceded by hardship and very difficult life-situations/transitions…. Prompt service and a seamless experience is most appreciated. Thank you!

Rating:

5.0

I’m looking forward to seeing your storage units

Rating:

5.0

Nothing but good things to say about my storage unit. The convenience and ease of use was excellent and the staff is wonderful!

Rating:

5.0

All is good wish you contineous success

Rating:

5.0

The people at 65 Brunswick are amazing

Rating:

5.0

Shannon, the manager was great to deal with. I highly recommend this UHaul location for your storage and truck/trailer rental needs.

Rating:

2.0

Same size storage same company other place half price

Rating:

5.0

I found tge facility clean,nicely heated,seems safe to store because theres camera,u need code to enter etc… the onlynthing the employee seems a but stress as he gave me the infos for my storage and the ramo.Howevee ,it was my first time,I had a hard time finding ramp to put my items which was frustrating.For that I do not think i would recommend this place to a friend.

Rating:

5.0

Excellent location and easy access.

Rating:

5.0

Immediate response. Clear instructions. Well maintained space. Clean, safe, professionally supervised. We rented a van as well. The entire process helped us at a most stressful moment. Thank you.

Rating:

5.0

Slow to replace hallway neons. Otherwise excellent people to work with.

Rating:

5.0

Thank you !

Rating:

4.0

All was fine except for the water infiltration which caused some damage to my belongings. Please see the email I sent you on July the 13, 2024 Thanks . Tonia

Rating:

5.0

I have been a uhaul client for over 10 years.....never had any issues or problems. Shannon and her staff are impeccable and always put their client's needs as a priority. Well done and keep up the great work ethics.

Rating:

4.0

At check in the staff iis not friendly but at the check out he was respectful, friendly, experienced and very helpful.

Rating:

5.0

Un grand merci à Shannon et à son équipe. Très belle expérience. Personnelle agréable et aidant. Encore merci à vous.

Rating:

2.0

Too many rent increases and mice feces everywhere inside the unit. Would not ever rent again nor recommend to anyone.

Rating:

5.0

Easy, efficient service. I rented two storage units yesterday and the transaction was perfect. I don't recall the name of the young woman who served me (and showed me the lockers), but she had red hair and works out of the Dollard store. She was very pleasant and helpful.

Rating:

5.0

Staff very helpful, storage unit well kept.

Rating:

5.0

I was very happy to choose to store my personal stuff and furniture at Uhaul, the staff were polite and very helpful

Rating:

5.0

This is my second experience using this facility and has been very pleased with the service

Rating:

5.0

Staff is really nice. Perfect.

Rating:

5.0

Best uhaul in north america

Rating:

5.0

Staff incredibly helpful despite being totally overwhelmed at times, as I was there several times. Courteous, patient and polite. Locker area and access is perfect, easily accessible, clean, secure and spacious. Great set up and great staff. Thank you

Rating:

5.0

Loved U Haul! We had a great few years there but we moved and the location was a bit far for us.

Rating:

5.0

Thank you Mr Barry King

Rating:

5.0

The manageress (sp?) Shannon and also Victoria we’re really incredibly “efficace et aidante”

Rating:

5.0

facile acces

Rating:

5.0

Staff very helpful and friendly. Great place, prices are reasonable. Thank you!

Rating:

5.0

Shanon Carter service was excellent. Thank you!

Rating:

5.0

Je suis très satisfait de vos services. Merci encore

Rating:

5.0

Shanon service was outstanding. Best

Rating:

5.0

Merci beaucoup pour votre service, c'est très apprécié !🙂👍

Rating:

5.0

The manager, Shannon, was exceptionally helpful, efficient and nice to deal with.

Rating:

4.0

La possibilite de reserver en ligne et au telephone la meme unite d’entreposage pose probleme. En effet j’avais loue et charge mon camion pour livrer mes biens a l’unite que j’avais reservee en ligne pour decouvrir a mon arrivee que mon unite n’etait plus disponible, quelqu’un l’ayant reservee en ligne! Heureusement la gerante du site m’a gracieusement offert une autre unite legerement plus grande au prix initialement agree.

Rating:

3.0

The website mention that we get a month free when we rent a truck, but once on the premises, I was told I was not having a month free because they were almost full and then said because I was dropping the truck back to the same place. I thought the website was misleading. After explaining The manager offered me the month free. It would also be nice to explain which truck have a ramp or not to load. Our truck didn't have one and the unloading stations for 2nd floor at the warehouse for the truck I rented was broken and the other needed a ramp, which made it extremey difficult to unload our thing to put in the storage, we were storing very heavy equipment and lifting it 2 feet high just to put it on the dock was hard and took us more time. We were very disappointed for that.

Rating:

5.0

Thanks left because the price kept going up. But it was amazing while I was there.

Rating:

5.0

Service is excellent, All service businesses must learn from this company about customer service. Thank you so much Shanon, Lloyal, and Victoria. You are awesome guys.

Rating:

1.0

J’ai perdu la clé du casier.j’ai donc demandé un « cutter », celui qu’ils avaient,était très usé selon mon fils.il a donc été chercher le sien et Il a apporté aussi une meule électrique dont il ne s’est pas servi puisque le cadenas a cède avec le cutter.Ils étaient trois pour le déménagement.Quand ils ont quittés ,il n’y avait aucun dommage. Ce matin j’ai reçu une charge de 150.pour bris! Je me suis rendu sur place On me refuse l’accès me disant que ça a été réparé hier. Je demande une photo elle me montre une photo sur son propre cellulaire qui n’a ni date ni no de casier!!! J’ai avert Visa ,ils ont inscrit qu’il y avait contestation Comme j’ai 80 ans j’ai aussi communiqué avec le groupe d’avocats qui quand on est membre de la FADOQ peuvent nous aider gratuitement. Ils trouvent la preuve que m’ a présenté Sheena n’en pas une et comme j’ ai trois personnes qui ont vu le dit casier,vous devriez arranger les choses Janine Lebel

Rating:

4.0

We were supposed to receive a code in order to open the gate Day or Night Time, we never receive it. We had to come back during the office hours.

Rating:

4.0

Everything was fine, but it's too bad that there is only one loading dock at car height. We had to wait for another car to leave. Other than that it went very smoothly.

Rating:

5.0

The most friendly and helpful staff there is!

Rating:

5.0

Shannon was super easy to deal with. Happy to be a customer!

Rating:

3.0

Most of the time the staff doesn't wear the mask.

Rating:

3.0

The size of the space was smaller than I thought.

Rating:

3.0

I used this facility to park my vehicle in the yard for storage. I choose this location because it had a secure gate, however after a couple months the gate always remained 80% open which made me feel that my vehicle was not secure due to the fact that anyone would’ve been able to enter and exit.

Rating:

4.0

Côté éclairage, il n'y avait pas d'éclairage dans mon entrepôt. A chaque fois, je devais utilisé la lampe de mon téléphone pour y voir quelque chose. J'aurai aimé avoir une lumiaire au centre-plafond de l'entrepôt.

Rating:

2.0

The owner is very unhelpful & would not recommend that particular facility to anyone. Relieved to be out of there.

Rating:

5.0

i appreciated the monthly reminder email to pay as I was busy in another country and often forgot. I also appreciated how the online system made the payment easy. The climate control is great- got all my stuff back now in my new place in perfect condition, even clothes and toiletries. Thank you!

Rating:

5.0

Thank you for your help.

Rating:

5.0

Staff at location were friendly and helpful with storage related questions and requests. Move out was easy to do and hassle free.

Rating:

5.0

Very helpful and good staff great job jason

Rating:

5.0

VERY FRENDLY AND PROFESSIONAL STAFF.

Rating:

5.0

Nice and safe place!!!

Rating:

1.0

I made the reservation on-line and it was displayed on the website for the first month qualifying for free, so I applied for self storage. When I arrived at the facility, the staff told me that they do not give a free month and that if I want free I should go to Laval or Lachine and they made me pay for the first month.

Rating:

4.0

I said it was not clean because of the winter. the second floor access outside was often unsafe and not cleared. I called multiple times because the stairs were covered in snow. It would also have been nice if there was some lighting over the storage units themselves and not solely in the hallways. Also to correct the details above, i moved out march 31 2021

Rating:

5.0

Keep the good work and thank you

Rating:

3.0

Mis à part le gérant qui semble ne jamais avoir appris comment sourire ni le sens de la courtoisie, l'emplacement et la propreté sont excellent

Rating:

5.0

Je n'est rien à me plaindre.

Rating:

5.0

We rented our storage unit for 13 years at this facility. It was always very secure, clean, and accessible. The staff here were always helpful. I would definitely recommend this location! Excellent in every aspect. Thank you!

Rating:

5.0

Ghassan is the best !!

Rating:

4.0

The Uhaul truck is not high enough for the loading / unloading zone, but it was still fairly easy to get the things out of the truck into the storage bay.

Rating:

5.0

Friendly staff

Rating:

5.0

I have relied on this particular location for several years and have always been impressed with their knowledge, professionalism and kindness, making it it easier to move, store and find a locker that is a good fit. I would highly recommend them.

Rating:

5.0

Always the good choice!

Rating:

1.0

Verry bad manager, does not respect is word and client. Would not recomand this place. Electric gate broken every week.

Rating:

5.0

A++++

Rating:

4.0

Everything was fine. Found that it closed a little earlier than I would have liked

Rating:

5.0

the move was excellent. The service efficient and pleasant. The representative at the counter maybe a little less. However, a stressful day this is for all movers, all was good.

Rating:

5.0

Very efficient, professional, and friendly service. Excellent! Thank you!

Rating:

4.0

Great place! Highly recommend it!

Rating:

5.0

The manager and team are amazing !!! Recommended uhaul to others and they are happy as well

Rating:

4.0

Convenient and close Would not recommend for long term. Prices are too high.

Rating:

5.0

Very clean & convenient. Front office a pleasure to deal with.

Rating:

5.0

Received good service. Better access to garbage/disposal would be a convenience.

Rating:

5.0

The facilities were always clean and proper. The staff was always helpful when needed. Thank you

Rating:

4.0

no

Rating:

5.0

Ghassan Akache was amazing. He understands customer service and knows how to gain long term customers. Keep up the good work !

Rating:

4.0

everything was great and very friendly staff. pricing a little high. should have deals for renting multiple months. thanks

Rating:

5.0

Beside the closing hours everything else was perfect

Rating:

3.0

I rented the storage for one year one month free for one year lease. You overcharged me one month rent . I will renew another one more year contract with same conditions . Thanks

Rating:

5.0

It was perfect for me and everyone were very competent. Thank you!

Rating:

5.0

Very accommodating for unusual request

Rating:

5.0

jai eu un excellent service et support de cette gerance

Rating:

3.0

It was a little bit expensive though.