More employee, they work hard and fast but we wait 45 min bÃ©cote talking to someone.TOMMY B.
Customer Reviews for U-Haul de Lachine - déménagement et entreposage
Lachine, QC H8S1B1
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.YAN BIAO Z.
Customer did not leave a comment.Denis G.
Customer did not leave a comment.PAUL C.
Customer did not leave a comment.AMIR MASOUD M.
This company (uHaul in general) is an absolute mess. I called 3 weeks prior to my 15-foot rental to change my pickup day from saturday at 10am to sunday at 10am... the customer service representative informed me all is well and that she made the necessary changes. I called back a week later because I had yet to receive a confirmation email of the changes. The new customer service girl told me she saw my pickup day as Saturday still, but quickly made the changes and proceeded to send me a confirmation text to confirm after I hung up with her. Here's the good part; 1 day, I repeat the DAY BEFORE my pickup on sunday, I get a text from Uhaul saying that there are no longer any 15-foot trucks available at the location I set, but that they'd found me one at a different location and at 4:30pm instead of 10am like I had reserved, THREE WEEKS AGO. So basically the company just decided to move my rental from Sunday at 10am to Sunday at 4:30pm. And yes, to a completely different Haul location... How did they think that taking that initiative to reschedule my whole booking without consulting me was a good idea? I lived in a condo where condo rules state you can't move after 5pm on the weekends... Needless to say, this was the most hectic few days dealing with what seems to be a pretty straightforward process. All in all, I would not recommend renting from uHaul as it seems their customer service is based out of Arizona and they don't give two shits about you or the problems you're having with their clerical errors. Worst experience dealing with a major company in my life. Thank God for Marge who finally solved my issue, god bless that woman.MATTHEW E.
Customer did not leave a comment.joe M.
Waited almost a full hour for a trailer rental due to a lack of staff at the counter. The only employee there was with a difficult client forcing everyone else to wait.CARLO ANDREA S.
Customer did not leave a comment.nicolae marius m. | Overall Experience
Customer did not leave a comment.Denis G.
They gave me the dirtier one in the place. The guy cleaned it a bit but I was a bit upsetPAUL S.
Customer did not leave a comment.IAROSLAV S.
The whole experience was very stressfull. We had reserved extra material for our move, that I had called to confirmed the day before (waited on the line more than 40 min. was redirected, waited again...), the material was not available the morning that I pick-up the truck. Had to rush to call someother retnal to find the equipement required for our move. The complete process is a total mess, unfriendly and far from customer service oriented. It was our first experience with U-Haul and most certainly our last. We hade to pick-up the truck in Montreal instead of from 5 minutes away from our home, I was told the milleage would be adjusted, it was not. I got a bill for extra mileage which I refused. My daughter in law used your service two weeks before. She had to pick-up the truck two hours later than scheduled, and at 1h30 away from where she was supposed to, and the had twelve more hours to drive to get back to where they were moving. From our experiences, it is hard to believe you are still in business. Sorry to say that I could NEVER recommend U-Haul for a smooth move.Marie-JosÃ©e D.
This is the worst. Experience i never had in my life. Not only at Lachine but at every place i went. When things go wrongâ€¦PIERRE P.
Customer did not leave a comment.Ejiro Edward N.
More employees as during return rush hours they are really running to serve all customers.STEPHANE B.
We were given the wrong dolly and had to go back to replace it. Also, the truck was in quite poor condition. Lots of rattling noises and not a smooth ride at all. My older son had to ride in the passenger seat and there was no seatbelt or airbag. This was very surprising and unsafe, not to mention, unprofessional. The rate at which the truck burned gasoline was ridiculous and cost us hundreds of dollars. This could possibly indicate a problem. The truck may need to be taken off the road. The time of pickup was changed to 6 hours later than we had booked. Some of our friends were not able to help us due to this error. Another thing was, we had to pay an extra $50 at the checkout even though I had paid the total online when I booked. Please make things safer and more efficient for your customers as we did appreciate the online booking and options available.Leonard Andrew V.
Customer did not leave a comment.UGO D.
Customer did not leave a comment.Jose Gregorio L.
Customer did not leave a comment.YAN BIAO Z.
Customer did not leave a comment.Patrick M.
Customer did not leave a comment.VERONIKA J.
Customer did not leave a comment.Ruben Arturo C. | First Impressions
Customer did not leave a comment.Nada E. | Online Move In
Customer did not leave a comment.Bakary T.
Customer did not leave a comment.martin c. | Overall Experience
Customer did not leave a comment.Stephane L.
Tout Ã©tait excellent . Merciserge D.
It takes a while to get to the counterMAROUSSIA B.
Customer did not leave a comment.DALAN Y.
Customer did not leave a comment.Jin X.
The staff seemed unsure of how to use the computer systems and it took a lot longer than it should have to process the reservation.John N.
Customer did not leave a comment.SIMON L. | Overall Experience
Manager lied to me and was rudeSerge F.
Customer did not leave a comment.Jean-Francois R.
Customer did not leave a comment.JEAN L.
Customer did not leave a comment.KEVEN G.
Customer did not leave a comment.JOSE SAUL R.
Customer did not leave a comment.Michael R.
Truck not clean or washed when picked up. Wrong ball on the hitch. 2 1/4 inch instead of the 2 inches I had asked for. Had to borrow a 2 incher cause trailer did not fitrobert M.
Customer did not leave a comment.CHRISTOS S.
Ensure you respect the reservation of the client. 1. Date of reservation 2. Time of reservation 3. Size of truck Considering I booked months in advance.Johanne L.
Customer did not leave a comment.ANTONIO R.
Customer did not leave a comment.MARK L.
Temps d'attente pour la prise de possession prÃ¨s de 2 heures! Une fois au comptoir, on m'avise que les couvertures que j'avais rÃ©servÃ© n'Ã©taient plus disponible. De plus, l'employÃ© semblait plus intÃ©ressÃ© Ã discuter avec son collÃ¨gue de son heure de lunch. Ce mÃªme employÃ© m'a avisÃ© que je devait faire l'inspection du vÃ©hicule, du kilomÃ©trage et du niveau d'essence et de simplement prendre une photo si cela ne concordait pas avec l'info sur le contrat. Le niveau d'essence Ã©tait en dessous de la moitiÃ©. Heureusement, l'employÃ© au retour a Ã©tÃ© comprÃ©hensif. C'est celui-ci qui m'a avisÃ© d'un courriel que j'aurais du recevoir pour m'assister lors de l'inspection. Courriel que je n'ai jamais reÃ§u! Quand on cherche une location Ã Lachine, les choix son trÃ¨s limitÃ©. C'est pourquoi, lors d'une prochaine rÃ©servation, je prendrai avantage de l'application en ligne pour Ã©viter le temps d'attente inexcusable et pour obtenir des instructions prÃ©cises. ....et un sondage en franÃ§ais SVP!PIERRE V.
Improve the check in process significantly. Lots of wasted effort from the limited staff present. The return process however is quite efficient. I would strongly recommend a review of your processes as I'm convinced you could significantly improve customer satisfaction with limited investments.REMI L.
Had to wait over an hour in line for a booked trailer that I had pre registered forMichael John C.
Customer did not leave a comment.Diane A. | Overall Experience
Customer did not leave a comment.Jacob P.
The manager is horrible with communication, his attitude reflects on the staff which explains why the overall team has poor attitude. Never againAlanna l. | Overall Experience
not ennought workers at for the location... 45 mins waiting time.. really good service for th return.GUILLAUME B.
Customer did not leave a comment.Gustavo T. | Overall Experience
Customer did not leave a comment.OVIDIU-MARIUS I.
I parked in the clearly marked spot to leave the vehicle. Nobody came. A few employees exited the building and just walked past me to their cars to go home. I eventually realized the posted hours of operation were incorrect and that I should just do the self checkout.TIMOTHY ZACHARY H.
Merci pour la propreté et l’excellent service des employés au service clientèle et monsieur le concierge.patrick r. | Overall Experience
- Impossible to reach the location by phone, which can be very frustrating. - the top of the locker is open and I think I had a bike go missing- it may have been stolen from the adjacent locker? Otherwise the premises where clean.ROBERT V. | Overall Experience
You have changed the contract less than 24 hours before the location . You changed my possibility to drop the truck to an other location adding me over than 3 hours of time of travel . You also change the initial location. If you cannot give a service , don't offer it ... with this situation a competitor , for me , would have a better offer ... at less than 24 hours before the location , every one is stuck with a bad deal ... and it is very frustrating.ALEXANDRE R.
I first reserve my sotrage a month an haft ago. I called to confirm that I ca ntake possession to be told that there was no reservation to my name. I rushed to the U-Haul because there were only a few lockers left. When I got there, the employee handed me a keycard to remoove the alarm on my storage. Drive to the storage and the key does not work... all my stuff were already taken out of the car... nobody on site to help... so i decided to open with the alarm on. After I drive back to the front desk and they were not able to give me a working card... I have to come back another time.... This was not the employes fault but so far my experience was not good.Kathleen R. | First Impressions
I did not personally return the truck, the person driving did, but it was clearly a good experience.HELENE S.
Customer did not leave a comment.Raffi S.
Customer did not leave a comment.GREGOIRE B.
You're check-in process is a waste of time and ridiculous. Why have someone check-in and take pics of ID and leave credit card, then you have to still wait in line and waste time and being exposed to others. The checkout/return makes way more sense. Get you're shit togetherElie K.
Customer did not leave a comment.Norwood c. | Overall Experience
the best placejulia i. | First Impressions
Accueil chaleureux et très bonnes explications de la personne au service a la clientele.Pierre G. | First Impressions
Customer did not leave a comment.DAVID CHRISTIAN S.
Customer did not leave a comment.CATHY G.
Customer did not leave a comment.MARC D.
Temps d’attente très long Jai appeler pour réserver un storage et je me dais dire que cest pas une reservation donc tres inconvient et frustrant!Melinda M. | First Impressions
Customer did not leave a comment.Amir H.
Customer did not leave a comment.Serge C. | Overall Experience
Customer did not leave a comment.HUGO T.
All good no thing to add at the timeDONALD C.
Customer did not leave a comment.Yves L.
Customer did not leave a comment.Pablo S.
Customer service , lack of communication, lack of organisationANTHONY F.
attente de 1 heure samedi le 29 mai malgrÃ© une rÃ©servation en ligneDENIS B.
Big line-up to pick up the rentalBRUNO V.
Customer did not leave a comment.ALAIN L.
Customer did not leave a comment.angelica B.
Customer did not leave a comment.jonathan J.
the line was so long , waited for more than 1h . (arrived at 10 am , served at 11:10 am .. check the cameras if you would like ! ) 3 station, sometimes only one person working. people who work there are sooo slow ! literally one of the worst services of my life. Also , they changed the location on me TWICE ! then finally sent me like 20km away from the original one. HORRIBLE !Bahaedinne J.
Customer did not leave a comment.CICERO P.
Customer did not leave a comment.JOSEPH-ANTHONY A.
Give us sometimes unli miles although we used once in a whileMARC JOSEF B.
I booked a unit online and call 3 times to make sure it was all good for the day of my move. The d day i arrive and nothing was booked . It seems that there is a bog lack of professionalism and communication in your compagnyANTHONY F. | First Impressions
Tyler was a great help, Great employee really made the process fast and simple.Liam Everett L.
Customer did not leave a comment.Barbara K.
We had lots of problem with the paiements and the way to do it! For me it was a headache and a worry. For my daughter it was the same.Brigitte H. | Overall Experience
Customer did not leave a comment.Mariyan I. | Overall Experience
Customer did not leave a comment.CLAUDE-HENRI B.
After all the online check in, it really doesn't make sense to have someone go inside. How hard would it be to wait outside, bring the contract outside and hook up a trailer.Elie K.
Everything greatly appreciated.Laurent C.
The 15' truck i was booked in for was ready and clean however the unit was not verified for any damages with the rep. The units tires were not verified prior to being put out either. Once it started driving I noticed a balance issue and even more so a hazardous on the highway as the unit wanted to fish tale. Upon returning the unit to the location and mentioning that the tire pressure may be low or it has a bad alignment, myself and the rep checked out the tires to find that the driver rear( inside) tire was almost off the rim and completely void of air. This is not acceptable as it could have cause the unit to capsize in a turn, lose control on the highway and even cause a major accident which could have resulted in loss of life. The only thing that helped me in the situation is my previous 2 years day to day driving 16-20 foot moving trucks. I am also disappointed in the service of uhaul as the night prior to me reservation at 6:45pm i got a email stating my reservation was moved location to a time in the evening. NO rep from any location called me. myself and my partner attempted for 1.5H to call the laval location and the 1-800 number where no on answered. we got a answer after 2h of waiting on the 1-800 number, the rep was able to secure the damaged unit at the lachine location for us in the morning. I do suggest a formal walk around with the rep to verify units with the clients and check the tires like how discount/ enterprise does. This way no faulty units are rented.Christina R.
The employees present on May 14th (at 2100 Rue Norman on MontrÃ©al) were not helpful at all. They refused my driver's license even though it is a legal and full one, they made several mistakes like booking the wrong truck and entering the wrong drop off address which resulted in a two hour delay and because of that delay i moved into my new apartment well after the curfew and put myself and my movers at risk. I will not use u-haul again nor will i recommend it.hrayr G.
Customer did not leave a comment.ODETTE G.
Customer did not leave a comment.Daniel G.
Customer did not leave a comment.Mathieu N.
Your software for "closing" the contracts is too slow (waited at least 10 minutes).MICHAEL L.
The employees were so Kind and very efficient with us!! I love going there I always know they will take. Are of us! Thanks team!! Continue rocking!!SALVATORE A.
Customer did not leave a comment.guillaume r. | Overall Experience
Customer did not leave a comment.Rodrigo M.
L'employÃ© qui m'a aidÃ© Ã©tait vraiment excellent !!! Super service super compÃ©tent. MerciTommy B.
I phoned the Cremazie location before switching to Lachine: hung up after waiting 20 minutes with a recorded message about all agents being busy. The UHaul web site is a pain and would not let me complete my sign-up. The rental trailer and dolly were very good.PIERRE A L.
Customer did not leave a comment.Marc-Antoni G. | First Impressions
Customer did not leave a comment.Marc-Antoni G.
Customer did not leave a comment.Maria S. | Overall Experience
The cab could have been cleaner.Mark M.
Customer did not leave a comment.Olivier Arsene T. | Overall Experience
Wait timeROSEMARY G.
Customer did not leave a comment.Sonia L.
Juste noter que quand j’avais louer le camion j’ai eu beaucoup de problèmes technique avec la vérification du camion (quand j’avais rempli plusieurs commentaires et photo le site à arrêter de marcher) et la meme chose au retour avec le retour du camion le site web marchais pas quand je confirmais “m’y location” le site acceptais pas mon location.Ryan F. | First Impressions
The van was clean, but The van I rented was not work well, I fill the gas more than what it expected, but from gas station to Uhal for depo it is around 2 kilometres it reduced and reached below the expected line, I don't know why!! One of the employees said maybe it is a technical problem, then the Uhal charge me for 19 $. It wasn't fair, I am not satisfied about that.Mohsen M.
Great value added service by the lady st the welcome desk. Same for the gentleman when i returned the truck.MARTIN B.
Customer did not leave a comment.LUCIE T.
Customer did not leave a comment.STEVEN M. | Overall Experience
Customer did not leave a comment.Hiram S. | First Impressions
Customer did not leave a comment.trans v. | Overall Experience
Hello Jean Marc. First thank you for this experience with your storage . As you can see for over 6 months or more my experience with your lachine storage and trucks was excellent. I had to close my company and to move and also sold my house ,so there was lots of moving.You personally (I hope you remember me) me helped me and your staff as well. The only thing I think you should try to fix is the answering to the phone. I know most of the work today is done on line,however sometimes an answer is needed. So thank you again and best of luck. Yoram abisrorYORAM A. | Overall Experience
Customer did not leave a comment.MARC G.
Customer did not leave a comment.Matthieu D.
Customer did not leave a comment.Hubert C. | Overall Experience
Customer did not leave a comment.SALIMA ALLI F.
Customer did not leave a comment.Philip D.
Prices are good but waiting 40 minutes to pick-up an online reservation of a bag of covers is quite long. There should be a place where we can pick-up stuff like this apart from the truck rentals counter. Even though I reserved online, I had to give all my information again plus a second phone # once I finally got there with my reservation #! The clerk was perfect, nothing to say about him. Its the methods in store that are weirdly managed...ISABELLE B.
Day before switch of pick up location much further from original not appreciated and despite filling out online check in process the location was very slow for the pick up. Didn't save any time.andrew M.
Customer did not leave a comment.john m. | Overall Experience
Very friendly and accommodating employees. We were very happy with our service. Employee explained everything to us and was patient. Thank you!nathalie c. | First Impressions
Customer did not leave a comment.ANDREW G. | Overall Experience
Customer did not leave a comment.NICHOLAS P. | First Impressions
Customer did not leave a comment.Jocelyne P. | First Impressions
Merci!Catherine S. | Overall Experience
The young man who served us was exceptionally helpful and explained the entire process easily for us. He was very friendly and professional.Valerie E. | First Impressions
Customer did not leave a comment.Daniel C. | Overall Experience
Customer did not leave a comment.Matthew G. | Online Move In
Customer did not leave a comment.Celine P. | Online Move In
MerciCatherine L. | Overall Experience
Facile et rapide! J’adore!Ronald R. | Online Move In
J’ai rencontré des problèmes avec l’application notamment pour les paiements et la procédure de depart, il serait utile de revoir l’application. Pour le reste je reste satisfait de mon expérience.Renard M. | Overall Experience
Très propreNICOLE L. | Overall Experience
Customer did not leave a comment.Guy E. | Overall Experience
Unit was 5 feet up making it impossible to move in my heavy toolboxes. Customer service was good about extending my truck rental in order to get a more appropriate unit the next day. Online order said unit was ground floor with absolutely no mention of it being a stacked unit.Maralie L. | Online Move In
Bonjour , Javais déjà tous faite les démarches avec un représentant au téléphone pour réservations camion et unités et voici le problème de votre service . Après avoir tous payé avec carte de credit au téléphone avec le représentant, jaurais du revevoir mes numéros de réservation pour l'unité dans le local .MerciYvan P. | Online Move In
Customer did not leave a comment.June M. | Overall Experience
Honestly it was a great experience. I was surprised. The customer service was amazing. The installations are clean and secure. I will definitely recommend this U-Haul truck and storage rental.MYRIAM G. | First Impressions
Aucun resper pour les clientAbdelkader M. | Overall Experience
The only problem I had was trying to reach the local office. It always bounced to the main U-Haul number. Other than that, I was happy with the storage.Don K. | Overall Experience
I used the facility for almost two years and everything was impeccable. I certainly recommend it if you look for a convenient and well managed storage space.Carlo M. | Overall Experience
Jean-Marc Laurin Pelletier was great amazing service !!!!Demonfort P. | Overall Experience
Customer did not leave a comment.Atif J. | Overall Experience
Not much to say about the facility- it's a big warehouse. But the staff here were amazingly friendly and I can't speak highly enough of them. Super helpful, even took a photo of me on my vehicle when I asked.Timothy C. | Overall Experience
Il y avait 2 employes...celui qui me servait ne voulait pas me rembourser en argent comptant malgré que jai payé cash. Il voulait me rembourser debit et il ny avait pas dautre solution. Lautre employé à aussitot prit la parole ayant entendu la conversation et a dit...si elle veut cash tu lui paie cash le remboursement. Merci a se jeune homme. Lautre employe manquait un peu dexperience ou de savoir... il mavait lair désemparé ou détaché, mais je sais que vous changez vos code de caissr tout les jours par email. Hiiii merci. Cetait mardi soir vers 18h00 environ. Pour le reste votre entreprise est primordiale dans ma vie et jen retire beaucoup de benefice mentale dentreposer mes choses a bon prix. Merci beaucoup..stephanie lariviereCatherine L. | First Impressions
Customer did not leave a comment.Janel R. | Overall Experience
I paid late,(2 weeks) definitely my fault, however the system that you have in place is extreme and agressive, borderline harassment. 3 emails, 3 letters to my house and 2 letters to my emergency contact ( which I felt to be a violation of privacy) My storage locker blocked. I went to pay it during my break at work, and when I went back about a week later to get something the lock was still on. I had to go back to the office and ask them to remove it. They had to check the file to ensue I wasn’t lying, then I waited 15 minutes for them to come. The guy that came was nice, but was not wearing a face mask. I did not feel like a valued customer.shauna l. | Overall Experience
Customer did not leave a comment.Sharon D. | Overall Experience
Temps d’attente très long pour passer au service en personne et impossible au téléphone, trop de système automatisé pour finir a jamais parler a la bonne personne. * De plus j’ai voulu aller chercher ma remorque le dimanche 24 janvier dans un stationnement louer a l’extérieur, impossible car il était inaccessible, autre remorque et montagne de neige a l avant. J’ai aviser que je viendrais chercher ma remorque dans ce cas le 29 ou 30 janvier. ((( hors la personne n à respecter ce qu elle m a dit, la personne a huaul Lachine a bien dit qu elle transmetterrait le message pour et que ma remorque serait prête le vendredi ou samedi. Nous somme aujourd’hui dimanche le 31 et ma remorque est toujours prit dans la neige et devant une autre remorque!)))marc-andre j. | Overall Experience
C’est très propre et sécuritaire. J’ai beaucoup apprécié le fait que s’est a intérieur,qu’il a des chariots disponibles. Merci beaucoupline l. | Overall Experience
Customer did not leave a comment.guilbert l. | Overall Experience
Customer did not leave a comment.Bernard D. | First Impressions
Customer did not leave a comment.suzie f. | Overall Experience
Pas de commentaires j’ai été bien satisfaitLIEVAIN T. | First Impressions
Customer did not leave a comment.suzanne c. | Overall Experience
The actual move in experience was terrible. We had booked and paid in advance and arrived with our movers and they had to wait about 1 full hour while the reception re entered everything into the system, which was so slow, and cost us over $150 in moving costs due to the length of time it took to receive the keys. We were not pleased, but the unit itself and facility are excellent.Sharon D. | First Impressions
Customer did not leave a comment.serge p. | First Impressions
Customer did not leave a comment.Daniel A. | Overall Experience
I have used storage facilities in the past, 4-5 times, always found them dark, bad energy, gloomy..... This location was actually a pleasure to go in to. Clean, modern, well lit, fantastic layout. So I thank youPaul C. | Overall Experience
Customer did not leave a comment.patrick r. | First Impressions
Customer did not leave a comment.Renee G. | Overall Experience
Customer did not leave a comment.Mariyan I. | First Impressions
Customer did not leave a comment.Kim C. | Online Move In
very good location and convenient parking. the complimentary moving carts in the facility are super helpful.DONG WEI L. | Overall Experience
Customer did not leave a comment.Patrick A. | First Impressions
Customer did not leave a comment.Olivier S. | Overall Experience
Je n’ai reçu les instructions qu’en anglais J’aurais aimé recevoir le code de désarmement de l’alarme par sms également, pas juste par email Les instructions par rapport au code à composer n’étaient pas claires (confusion quant à quoi sert le code quand les portes de la bâtisse s’ouvrent sans code / les instructions à côté de la porte semblent s’appliquer aux client SecureMax seulement). Pour d’autres personnes aussi ce n’est pas clair, car l’alarme s’est déclenchée plusieurs fois sur place, ce qui est quand même pas mal désagréable!Laurence B. | Online Move In
Customer did not leave a comment.Islande M. | First Impressions
Très bon service! Merci!stephanie l. | Overall Experience
Spent an hour in line. It was the first of the month, so maybe have more than two people working?Carrie t. | First Impressions
Customer did not leave a comment.Bernie M. | Overall Experience
Personnel très sympathique et drôle mer ciMARC C. | First Impressions
Waiting time was longer than expected due to only 1 rep being available at opening time, but she was really pleasant and was able to handle my request.Francois L. | First Impressions
Customer did not leave a comment.Carlos R. | First Impressions
The person who helped me get the storage unit account setup was quick and efficient and very friendly. I got a very good impression of U-Haul as a company because of this individual's good attitude. This is very refreshing compared to the last storage facility I used (not U-haul) where the staff seemed like they did not care at all and would prefer if people would just leave them alone. So I hope the guy that served me is appreciated and well paid!Robert S. | First Impressions
Fantastic customer service from the representative at the U-haul counter. He made everything simple and clear. Seriously A++guy-laine d. | First Impressions
We had our belongings in this storage for almost 2 years. All went well until our departure from the unit. When clearing our belongings, unfortunately we discovered some items that were eaten/ruined by mice. Our couch had holes in it from mice and was covered in droppings (it was covered by plastic but they chewed through that as well). The U-Haul staff reassured us right away that we would get reimbursed for this. However, to this day, we have received no response or follow-up on our claim for reimbursement. We will likely have to continue pressing the issue in order to get any resolution, which is very disappointing. We paid over $5K in our time of having our belongings in storage - the least they could do is make sure we receive appropriate compensation for ruining important furniture.julien r. | Overall Experience
Great service when checking in. Facility is clean and bright. Easy access for loading. Only negative was there were signs of mice/rats- there were traps and droppings in unit. I hope this problem is kept under control.Jennifer M. | First Impressions
Customer did not leave a comment.Keri M. | Overall Experience
Customer did not leave a comment.christos k. | Overall Experience
Too expensive to store stuff Hours should be 24 hours Cleanliness of bathroom and the carts?CAROLINE K. | Overall Experience
Customer did not leave a comment.Ali K. | First Impressions
The manager at Uhaul Lachine was super friendly and helpful in showing me around and answering all of my questions for my move in day .Melissa W. | First Impressions
Customer did not leave a comment.Rohit B. | Overall Experience
We are so impressed. After a difficult check in experience at another U-Haul, we came here and they were helpful, courteous,and understanding of our complex situation. Not only that, but they honoured incorrect information we had been given by the call center. When we were about to have a wrench in our plans, now the gears are moving as smooth as ever.Jessica M. | First Impressions
Juste une petite chose il manque du personnel!line l. | First Impressions
Customer did not leave a comment.9361-3065 quebec inc f. | First Impressions
At busy times, you should have more staff. The processing time per customer is too long, I had to return the following day as there were 10 people in front of me and one person working. I waited 1/2 hour and the CSA was still processing the same client.Robert R. | First Impressions
Customer did not leave a comment.Pierre M. | First Impressions
Was with Depotium before i moved my belongings to your facility and i only have good things to say about U-Haul Lachine.Jean Luc B. | Overall Experience
You need few qualities to be a very good employee: professionalism, politeness and sense of humour. I think Sabrina has them all, I had a very pleasant experience with her. Thank youadriana h. | First Impressions
The service at Lachine was great. Quick, efficient and thoroughly explained and shown.Cyril M. | First Impressions
Customer did not leave a comment.Danielle B. | Overall Experience
Customer did not leave a comment.Ravitej B. | Overall Experience
Customer did not leave a comment.Carlos J. | First Impressions
Customer did not leave a comment.jesse g. | First Impressions
Customer did not leave a comment.nicolae marius m. | First Impressions
Hi , overall was okay. I tried to change the per authorization date. When I called , the agent said to go ask the store. I drive to the store they say we cannot it’s impossible. With tax it was suppose to be 120$. Because of the faulty pre auth I paid 135$-150$ mostly. In 2020, I am so baffled that we are not able to change a date : /. But to me it was just a scam to charge more. And that’s why my rating is much lower. Hopefully this feedback will help you improve your services and maybe not benefit from people.amanda r. | Overall Experience
Customer did not leave a comment.Robert C. | Overall Experience
Customer did not leave a comment.Weilong L. | First Impressions
Customer did not leave a comment.Roland L. | First Impressions
Customer did not leave a comment.Andre C. | First Impressions
Customer did not leave a comment.Wayne H. | Overall Experience
Checked out but it didn't go through in the system so was charged for an extra month. Phone number to resolve issue would never pickup, so NO solution possible except waiting for the manager to do his job WHILE IGNORING COLLECTION LETTERS. You SUCK.Simon B. | Overall Experience
Excellent Service, courtois et personnalisé !isabelle m. | First Impressions
Customer did not leave a comment.Hillman S. | Overall Experience
I had mice excrements in my stuff when I moved out.Emmanuel B. | Overall Experience
No hand sanitizing station at the storage warehouseBenoit L. | First Impressions
Customer did not leave a comment.Maxime F. | Overall Experience
Customer did not leave a comment.lawrence r. | First Impressions
It was a good service in general and I even got a free month for the storage.Vladimir S. | Overall Experience
Acces denied locked put on our storage for no reason. All though staff nicely corrected error. Traces of mice dropping.Raphael B. | Overall Experience
Customer did not leave a comment.Vivek V. | Overall Experience
The representative who we dealt with was very rude, has no idea of what customer service really means. She souldnt be in contact with customers. I told her that I spoke with another person about the one month promotion and she said (in front of other clients waiting in line): "il est nouveau, il sait rien". Really not professional to say that even if I was the only client there. She really screwed up my experience with Uhaul and because of her I would tell my friends to avoid HER if ever they go to the Lachine facility.Claudia M. | First Impressions
Customer did not leave a comment.Che J. | First Impressions
Customer did not leave a comment.SANDRA C. | First Impressions
Customer did not leave a comment.marc-andre j. | First Impressions
Plenty of carts - staff was seen cleaning the premises. Everyone was friendly and explained process well. I would add disinfection station or a sanitizer pump near the carts - ALOT of people touching, not cleaning!GUYANE H. | First Impressions
Customer did not leave a comment.Marie Dominique D. | First Impressions
Maybe find a way to do online check out of the storage in order to avoid waiting in the long linesKatrina L. | Overall Experience
Customer did not leave a comment.Cecile L. | Overall Experience
Customer did not leave a comment.gino p. | Overall Experience
Customer did not leave a comment.Hillman S. | First Impressions
Thanks a lot for the staff 👍🏼maguelone v. | First Impressions
Hello, My main concern with the lack of answers for phone calls from Lachine. They have NEVER picked up the phone, it always went back to central. PLUS, central does not give accurate information. And / or the information does not get relayed to Lachine. I had lost the keys to the storage lock, I called and called to speak to Lachine, once again, they didn't pick up. Central lady said that each location was equipped with the tools to break the lock - which turns out (as I had a team of 3 movers on the clock, just waiting) they did not, and mentioned it was against UHaul policy. I had to call for an emergency service, which cost me $275, for a locksmith to come and break the lock. I am extremely disappointed with UHaul in this regard.magali G. | Overall Experience
The only reason i don't give a 5 stars is because the waiting time to get service is really, really aweful. I waited 45-50 mins in line just to get service even though i and a reservation. I understand doing contracts with people takes time but being understaff in a month like this, i mean it is moving festival now. All i wanted to do is get my moving done. The wait got me so angry inside that all the good deeds a friendly staff was not even important at that point.Patrick C. | First Impressions
Customer did not leave a comment.Anouk F. | First Impressions
Customer did not leave a comment.Jean-Luc M. | First Impressions
Les souris ont endommagé nos affaires.Kahina R. | Overall Experience
I had rented a storage in Montreal Centre Ville at first, I had made the reservation on site. Then I made a change of date by callin U-Haul. When I went to rent the storage, they said the modification can't be made by phone (?????) and that there was no storage unit that I had reserved, when I had done it on site at first !!! The person didn't try to help me... I had to go to Lachine to find a storage unit. At Lachine, the woman that took my order was very bad at being polite and being professional. SHe didn't help me either and was very mean with my order placing... My experience with U-Haul is very bad. I hope not to use your storage units in the future.Laura S. | Overall Experience
Customer did not leave a comment.Jerome B. | First Impressions
The folks I interacted with here are super friendly and helpful -- everything worked out perfectly!KATHERINE M. | Online Move In
Superb facility with well-designed covered loading area.Paris V. | First Impressions
The associate that helped me when I first arrived was extremely helpful and very nice, I don’t remember her name but she was running around setting everybody up so the can get on with their day, she deserves a raise because she was awesome and made my experience enjoyableKatrina L. | First Impressions
Overall to expensive and call center not really of any help since they don't really contact the local u-haul about problems which results as onsite employees absolutely not aware of situations ex: for COVID-19 limitations to come in person.Vanessa E. | Overall Experience
Very clean and always accessible. Overall an 18 months pleasant experience.paul p. | Overall Experience
Customer did not leave a comment.Marie-F G. | Overall Experience
Customer did not leave a comment.Emmanuel B. | First Impressions
Customer did not leave a comment.fabiola m. | Overall Experience
I had to let them the keys so they could move the car. They never moved the car and when I went to get back my car the battery was die. I explained the situation to « manager ». I’ll never will go there again, I had to please them to let CAA get in to tow the car!!! The manager JEREMI is so arrogant. 2/10Salah M. | Overall Experience
Hi there, let me explain my one star review. I have had booked, for 1 April, a storage in an other facility (Cite 2000 Montreal) and no one called me to tell me to come and take possession of the storage unit. I left my credit card info, my phone number and my adress, as requested. With all these infos, I understood that someone From u-haul would call me as soon as they have an available unit. But it appears no one called. When I presented myself to the office, I faced a young man that did not care at all about my case and just repeated like a parrot : we do not have unit left sir, it works like this in u haul. Without even trying to understand my situation, not listening and not proposing any solution. He clearly did not care and is not suit for working in customer service. I have noted down his full name and send a report to the complaint section. I’ll let know everywhere how I was treated at the office.Maxime B. | First Impressions
Not enough staff, never answer the phone, not professionnal. Clean to staff is not well managed. Understaffed.Felix M. | Overall Experience
Customer did not leave a comment.michel l. | Overall Experience
Fast and efficient.Vladimir S. | First Impressions
Customer did not leave a comment.9375 3648 Qc Inc S. | Overall Experience
Customer service was effective and efficient, at all times, regardless of the questions that were asked!Sharan A. | Overall Experience
The one big negative to our experience was the difficulty getting information on how to cancel our contract. I called customer service and was told I had to go to the warehouse. Drove 20 minutes to the warehouse and was told take a picture and come back when the locker is empty. Drove home another 20 minutes. Went back after the locker was empty (20 minute drive) to learn that the account had been closed by one of the employees. In all, 1 hour and 20 minutes of unnecessary driving. Clear, concise information about the process would have made this experience excellent.deborah m. | Overall Experience
People, there are so helpful and so clean the storage.alyne L. | First Impressions
The staffs were friendly helpful. Needs more phones to reach them. Thank you so very much LyneLINE L. | Overall Experience
Great experience. No problems at all. Excellent staff.Nicolas S. | First Impressions
it was I little expensive but the overall experience was great!gaetan g. | Overall Experience
employées are great!JOHANNA B. | Overall Experience
This Storage Facility is so clean and dry. The loading area is easy to access for both cars and trucks. There are many carts available to move your stuff.Marguerite C. | Overall Experience
The team Uhaul Lachine has been always very helpful, nice and polite. spaces and alleys were clean and the temperature control was efficient. We don't need the locker anymore but recommend it for surejean-baptiste m. | Overall Experience
On s'est laissé a nous même au lieu de venir avec nous et nous montrer le local qu'on avait loué.les directions pour trouver le local n'étaient pas bien expliquées. Ca nous a pris du temps.Ramy M. | First Impressions
Great storage facility with A 1 serviceJoseph t. | Overall Experience
We had a number of troubles with this facility and are happy to be able to close our account and move on.graham k. | Overall Experience
Me and my girlfriend made a mistake. We tried to cut out lock because my keys were inaccessible. My gf and one of the employees had a screaming match. My gf... really? Why is there a character limit?lambert e. | Overall Experience
The web site is not optimal.Pierre-Luc D. | Overall Experience
Bel entreposage, bien éclairé, climatisé, pratique, les chariots marchent biens, beaucoup d'espace pour unloading, bon service, bon prix.marie france l. | First Impressions
The staff was incredibly kind and assisted with all matters involved in my move and beyond. They showed me around, assisted even with suggesting a dolly for my mattress. Their calm helped a lot!Stéphanie S. | First Impressions
J'ai eu tu bon service et la propreté impeccable merci .Je suis vraiment satisfaite.Ginette Marie Mi O. | First Impressions
The best place to store for eveything! Secure, very clean, access and the services perfect! I recommand U Haul! We will come back if we need again. Mario.Mario L. | Overall Experience
Everything went smoothly without any problems.Beverly t. | Overall Experience
Garage door broken over 1 month, long waits for serviceDavid T. | Overall Experience
Company, managers, staff, products and service excellents! I have no words to say how grateful I am with everything they do!fabio d. | First Impressions
Great staff,Kelly N. | First Impressions
Good serviceSylvia I. | First Impressions
worse experience ever. they never answer the phone, they *forget* to tell you that you'll pay an all month for 4 days, and they force you to pay, cause if you don't they won't unlock your storage.Olivier G. | Overall Experience
Except ,why did you not notify us that the roof was being repaired? There was black stuff all over everything . If I had known I would of put extra covers on the contents. Otherwise excellent!!Dona n. | Overall Experience
Très bon serviceaudrey maude p. | First Impressions
Manager was helpfulElisha L. | First Impressions
Très bon service proprejohanne l. | First Impressions
Crazy time of the year, some delay but well compensated. Excellent service, but phone line takes too long to answer.claudia f. | First Impressions
Agent was extremely helpful and courteousDavid T. | Overall Experience
I rented a tow dolly for a one way move to Daertmouth. Because it was one week before the July 1st weekend, I was charged almost double for this dolly. I think that is very sad to gouge ppl just becaujamie c. | Overall Experience
Customer service workers were extremely helpful and friendly to ensure everything was complete satisfactorily!Sharan A. | First Impressions
Very courteous and friendlyAndrew K. | Overall Experience
Staff, Martin, Francesca, Jeremy, and Co are very professional and efficient. Martin helped me with my U-box and take care of my needs. They really satisfied the needs of customers in timely manners.VICTORIA K. | First Impressions
place was spotless and very easy access. would highly recommned this locationmary t. | Overall Experience
Very good !philippe m. | Overall Experience
It is impossible to get you on the phone and you do not respond to emails. Until you make yourselves available to your customers I cannot recommend your services.ALAN N. | Overall Experience
Easy process. Clean unit. The staff member was friendly. They have very convenient hours.Valerie N. | First Impressions
the service person was excellent, but your computer system seems to be outdated...SERGE C. | First Impressions
I went into this U haul several times. Every time I went in, there was nobody there to serve me. The past 3 times I've been there, I had to wait more than 15 minutes before I saw any employees.jamie c. | First Impressions
first time using this service - very convenientSylvain B. | First Impressions
Great and helpful staff!Marie jo b. | Overall Experience
La seule chose négative c’est la comptabilité.... la perte de chèques . L’administration est un peu mêlé9257 8822 Q. | Overall Experience
Great service and great facilities! Moving date has changed though to June 15th. Thank you very much! Carolinecaroline l. | First Impressions
all went very good,and the lockers are very well done,and clean.JEAN M. | First Impressions
Very professional and very happy to have use their services.Paul Clifford B. | Overall Experience
I’ve stored and now have used the Ubox twice. I’m extremely satisfied with Uhaul. From price to service and time frame. Excellent!!!Sarkis K. | Overall Experience
Great service from the gentleman who handled my request yesterday afternoon. Efficient, helpful and pleasant.Henry S. | First Impressions
The place is clean and bright and safe. You bring your vehicle inside and unload or load. So far very happy with service and location.donna m. | First Impressions
Francesca was very knowlagable professional and with a smile. Thank you!Shimon F. | First Impressions
Great placeRobert B. | Overall Experience
Merci!michel p. | Overall Experience
well maintained. Front desk people were wonderfulSUZY D. | Overall Experience
So happy I found you guys! Thank you for the excellent service ☀️gloria l. | First Impressions
The staff were pleasance and the services okay. However, I would prefer that all the charges/fees are laid bare before the client before he/she start business with you.adeola a. | First Impressions
very satisfied customer !!! Will use your services again !!!jonathan a. | First Impressions
The staff and services were friendly but not helpful. Words cannot express the frustration. I had so many issues with paying and even received mail incorrectly. Will not use this service again.Psegga J. | Overall Experience
Great job!Gustavo B. | Overall Experience
The gentleman checking us in was exceptionally helpful and funny.Steve M. | First Impressions
n/aLa Semaine D. | Overall Experience
tanks to the teamANTOINE R. | Overall Experience
很棒Ye X. | Overall Experience
really convenientdenis b. | Overall Experience
perfect.sallemine M. | Reservation
was really pleased with the whole experience: rental of storage space and truck rentalFRANCE H. | Overall Experience
Excellent service on delivering the Ubox. Very appreciative of the staff to speak English to us. Thank you so much.Jane P. | Overall Experience
The rating I've given is for the u-Box I rented. I didn't use a storage facility.Michael G. | Overall Experience
Good RV storageVeronique L. | Overall Experience
Very helpful, if i ever need to store anything else i will be back. .. I definitely recommend Uhaul so simple when you have to move your things and everything is all in one locationlilian d. | Overall Experience
Every staff member that I got to deal with was always very helpful and friendly. It was easy to access the Ubox and it was always ready upon my arrival. Big thank you to Alexandra, Chris & Sabrina!SAMANTHA C. | Overall Experience
The Gentleman that helped us could not do enough, and we were more than pleased.Dona n. | Reservation
The most helpful team out of all Uhaul locations I've been too, and including the call centre.Katherine B. | Overall Experience
Employé tres poli . endroit tres propre. tres satisfaiteMicheline L. | Reservation
Amazing staff!!! Hard workers Pleasant, helpful,friendly,informative...more than I've experienced at any other Uhaul facility Keep up the excellent work guys!!Shelli R. | Overall Experience
Excellentsimon c. | Overall Experience
Hassle free moving :)Amrita k. | Overall Experience
Tour survey could have been in frenchSerge J A. | Overall Experience
J ai était servie par un employé que sont bon est jo ou Joseph il est très polies et courtois est très serviable un services à l’an clientel excellent je lui donne 10/10 pour sont excellent serviceJAMES L. | Overall Experience
Staff respectful and helpful. Took the time to answer all my questions patiently. Help me carry a purchase to my car because I had a baby in my arms. Overall happy.Maroussia B. | Reservation
J'ai bien aimer le service en générale pour le service reçu la seul choses qui ma surpris c'est qu'il ma pas bien informée pour le moi gratuit au sujet de storage mais pour le reste ça mercisimon b. | Reservation
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