Customer did not leave a comment.christian A.
Customer Reviews for U-Haul de Lachine - déménagement et entreposage
Lachine, QC H8S1B1
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I've made reservations online and once on the location they was unable to find anything about my reservation even with the confirmation numberDANIEL G.
Lors du retour de la location, l'employÃ© n'a pas fermÃ© le compte correctement. Le lendemain ils m'ont appelÃ© pour me dire qu'il ne trouvait pas le camion.PAUL T.
Customer did not leave a comment.john m. | Overall Experience
When we pick a preferred location it should be this location and not elsewhere; it was way to far from where i wanted to pick the truck. Same thing for the pick up locationhermann M.
Customer did not leave a comment.Carl M.
Very friendly and accommodating employees. We were very happy with our service. Employee explained everything to us and was patient. Thank you!nathalie c. | First Impressions
Was moved from downtown Montreal to this location the morning of my pickup schedule at 1pm. Complete disregard for the fact that I booked over one month in advance. Complete disrespect for my time considering the notification could have been sent at least 1 day before. Terrible customer service when I called to ask what happened. I will never rent a U-Haul again.Monica M.
Customer did not leave a comment.JEAN-FRANCOIS T.
Very nice and polite person at drop off location.Luc B.
Speed up the process for the contract signature when there are a lot of people like last Saturday. My suggestion to improve and speed up your process: the person doing the registration on the computer should not go outside with the customer, instead he or she should give the signed contract to another employee. This way, he would be able to serve the next customer faster. Other than that, great service. Thanks!MARCEL M.
Customer did not leave a comment.EL MEHDI M.
We booked our truck on the website almost 2 months prior to our moving day. It's only at 4pm the day before our rental that we got a call saying that you didn't have enough trucks available and that we would have to go pick up the truck at a different location and that we would have to drive it back to the same location instead of in our new city 1:30 from this location. We got a discount which we appreciate ... 200$ all included and now .. we have more fee to pay after we had to drive back and forth on our moving day to bring back the truck on time. I'm super disappointed. We booked with u haul because we thought it was a serious company with excellent service but it just made our moving day challenging. All the staff we talked to were very polite and professional. It's nothing against them at all. But the experience in general with Uhaul is not what I thought this company was about.Roxane C.
Customer did not leave a comment.NIKOLAI F.
Have the tank more than a quarter full for your trucks, and also have more people working the desk when there's 9 people waiting in line and while two representatives are already serving people and it's moving seasonDOMINIQUE L.
Promote more and make more user friendly the usage of vehicle rental by cell phone, especially when there is physical line ups to the counter. Should be a proposition done while they are waiting .Loumo B.
Waited in line for 15 mins to return the truck. Employees were huddling around talking to each other, ignoring customers. When I asked if someone could help us, one employee pointed to another and said " he will". The employee he pointed to was wandering around the backroom, and then his pizza arrived and he met with the pizza deliver man and only after I approached him didbhe reluctantly come outside to inspect the truck. Extemely rude. Once we opened the truck he noticed the blankets we rented weren't folded and ordered us to fold them or he would charge us extra. He then also said we didn't fill the tank up all the way back to where it was and rudely said he was going go charge us $27 more. I understand the rules and the rules, but after what we had been through with the truck when we picked it up, this left a terrible taste in our mouths. We also told us he didn't want to deal with us anymore and to get out. Shockingly disrespectful and aggressive. Again, from the broken truck to the mean, rude, and disrespectful customer service, I will NEVER rent from uhaul again. A disgrace of a company.Matthew L.
The staff working in this location was rude. Jean-Marc Laurin Pelletier was the clerk for my reservation. He has to understand his rights before being a clerk. Unless Uhaul g the right to their clerk to threaten the customer that he will cancel the contract and I must go to another branch.Neda G.
Customer did not leave a comment.ERIC C.
Change the manager The worst manager ever Does not even belong in that business His name is jean-marc laurin pelletier change all your employees there all shit Bunch of kids I can't even get customer service Properly The only person that serve you well will be SABRINA FISET She should be the managerDANIEL T.
Customer did not leave a comment.ANDREW G. | Overall Experience
Customer did not leave a comment.chrsitian S.
Fix your app for contactlessNiall D.
Customer did not leave a comment.STEWART B.
Very nice peopleOscar F.
thank you. Lachine is the best!YORAM A.
Customer did not leave a comment.FREUD C.
Very courteous employee always ready to help with a smile non commercialMarcel C.
I have dealt with this location on several occasions, and always find them friendly, helpful and efficient.JAMES BOGGS P.
Customer did not leave a comment.MURRAY Z.
Customer did not leave a comment.NICHOLAS P. | First Impressions
Customer did not leave a comment.Jocelyne P. | First Impressions
Your guys are great and very helpful. They are knowledgeable and know what they're doing. Reward them. Don't change a thing! Will keep coming back.Celine P.
Customer did not leave a comment.Carl M.
Customer did not leave a comment.Rene P.
Customer did not leave a comment.Smail I.
Merci!Catherine S. | Overall Experience
The young man who served us was exceptionally helpful and explained the entire process easily for us. He was very friendly and professional.Valerie E. | First Impressions
The 2 visits their where not Abel to provide me a receipt.Stephane G.
Customer did not leave a comment.ROBERT R.
Customer did not leave a comment.Ryan D.
Super service and super people.Jocelyn L.
Customer did not leave a comment.GIANNI M.
Customer did not leave a comment.Daniel C. | Overall Experience
Customer did not leave a comment.ARTOUR V.
at the reservation tine i was told that i'll have straps for my motorbike included with tailer, but no straps included, i had to buy, but i boughjt straps from walmart way lower price that at uhaul, Trailer verry heavy.ALIN A.
Customer did not leave a comment.Volodymyr L.
I went to the location 4 days before my rental to change the pick up time. Service was slow but I finally got to the counter. The service person said changing would be no problem, which he said he did. On the day of the rentals I got a call from U-Haul asking why I hadn't picked up the trailer. The change of time had not been done according to the person phoning. When I picked up the trailer, with a 3 day rental, the person at the desk said the trailer had been double-booked and I needed to return it after 1 day instead of 3. I had planned on using it twice in the 3 day rental but decided I'd return it the next day and told him that. He made the adjustment to my file. The trailer was returned after one day, but now I see they have charged me for 3 days! I cannot get through on the phone, meaning I need to drive to the location to have them reimburse my money. Terrible service. Also I have rented a trailer for next week but decided I don't need it. I cannot find a way to cancel my reservation online despite the FAQ's saying you can do it. Very unimpressed!Doug B.
Customer did not leave a comment.Roxanne C.
Customer did not leave a comment.Matthew G. | Online Move In
Customer did not leave a comment.Josee C.
Customer did not leave a comment.Matthew G.
Excellent service Merci Marc RousseauMarc R.
The manager was impolite with his employees and scream at them will they're doing their job!! All of the employees try to do their be best even if the credit down was shutdown and they find solutions to make the clients even if the manager was talking to them like shi**EMERICK C.
Customer did not leave a comment.Joffrey B.
Customer did not leave a comment.Celine P. | Online Move In
Customer did not leave a comment.ELISE B.
Customer did not leave a comment.Gadi M.
Customer did not leave a comment.NICHOLAS B.
The guy was Nice and he felt sorry for us about the covers. He even wanted to wait for us to get the covers but we were to far. Great guy.Joseph F.
MerciCatherine L. | Overall Experience
Facile et rapide! J’adore!Ronald R. | Online Move In
It's been a few times I rent different type of trailer rentals and they are always very dirty of road salt or construction materials. Also they seem to have issue with the lighting flashers or brake etc. Thank youRobert T.
Customer did not leave a comment.SYLVAIN P.
I live close to this location but when I started the booking process, I was referred to another location much further away (on Cremazie). I had to locate the branch on Norman and restart the process.EARL H W.
J’ai rencontré des problèmes avec l’application notamment pour les paiements et la procédure de depart, il serait utile de revoir l’application. Pour le reste je reste satisfait de mon expérience.Renard M. | Overall Experience
Customer did not leave a comment.gerry G.
Wait at pick-up and return was very very long, had to insist at least 3 times ....CLAIRE D.
Peut-Ãªtre avoir plus de staff le samedi matin On a attendus presque une heure avant de se faire servir. Et avoir qqchose lorsque l'on retourne le camion Ã moitiÃ© plein. ( photo et preuve a l'appuie)SYLVIE C.
Customer did not leave a comment.CESAR AUGUSTO F.
Excellent serviceMartin B.
Très propreNICOLE L. | Overall Experience
Customer did not leave a comment.Guy E. | Overall Experience
Customer did not leave a comment.barry W.
Unit was 5 feet up making it impossible to move in my heavy toolboxes. Customer service was good about extending my truck rental in order to get a more appropriate unit the next day. Online order said unit was ground floor with absolutely no mention of it being a stacked unit.Maralie L. | Online Move In
The trailer we rented from the Maple Grove location was damaged, the other one that was available was stuck in ice, had not been prepared before our arrival, we ended up spending more that an hour trying to get it to work, with no help, in the freezing cold. They then sent us to another location in Lachine, and we had to try 2 different trailers to have one work properly, but we did have help at the second location.KAREN R.
Customer did not leave a comment.Nick M.
Bonjour , Javais déjà tous faite les démarches avec un représentant au téléphone pour réservations camion et unités et voici le problème de votre service . Après avoir tous payé avec carte de credit au téléphone avec le représentant, jaurais du revevoir mes numéros de réservation pour l'unité dans le local .MerciYvan P. | Online Move In
Customer did not leave a comment.Celine P.
Customer did not leave a comment.ANDRE LOUIS R.
Customer did not leave a comment.June M. | Overall Experience
Customer did not leave a comment.MARK F M.
Customer did not leave a comment.edward G.
Honestly it was a great experience. I was surprised. The customer service was amazing. The installations are clean and secure. I will definitely recommend this U-Haul truck and storage rental.MYRIAM G. | First Impressions
Customer did not leave a comment.Sujith G.
Customer did not leave a comment.MARTINE V.
Super bon service :)Myriam G.
Because your service is so good and the staff are excellent this location is very busy so a place to sit while waiting would be great.EDWARD L.
Customer did not leave a comment.JULIE L.
Aucun resper pour les clientAbdelkader M. | Overall Experience
Customer did not leave a comment.Marie-Chantale B.
Customer did not leave a comment.Eric B.
Great and pleasant experience, will rent again!Matthew G.
Customer did not leave a comment.ALBERT L.
Customer did not leave a comment.Edward D.
Customer did not leave a comment.Bernadette B.
The only problem I had was trying to reach the local office. It always bounced to the main U-Haul number. Other than that, I was happy with the storage.Don K. | Overall Experience
Ensure that the platform is well maintained. I booked the appointment online to realize on the Day of the pick up that the system has cancelled it without any notification. The employee at the location had to do a new reservation, hopefully there was enough trucks available.EVRARD DUNOD N.
tyler great servicePIETRO T.
Customer did not leave a comment.syldric M.
I used the facility for almost two years and everything was impeccable. I certainly recommend it if you look for a convenient and well managed storage space.Carlo M. | Overall Experience
Customer did not leave a comment.AURELIO P.
Le service Pickup par tÃ©lÃ©phone est trÃ¨s longue pour complÃ©ter la dÃ©marche, j'ai commencÃ© Ã remplir le formulaire sur mon cell et aprÃ¨s que j'ai ajoutÃ© ma photo et le permis de conduite la page web a affichÃ©e une erreur puis page introuvable, j'Ã©tais obligÃ© Ã faire la fille et passer par la caisse afin de prendre possession de la fourgonnette Note: J'ai une bonne connexion et un excellent samsung. La fourgonnette Ã©tait sale au moment de PickupSofiane A.
I had a pick up scheduled at 1:30. I arrived at 1:25. Had to wait almost 50 min to get the keys, the line was so long and employees working very slow. I only left the location around 2:30. Wasted important time on my moving day. Not happy.Oren E.
I would like this questionary to be in FrenchLine G.
Customer did not leave a comment.Patrick C.
Customer did not leave a comment.Michael D.
Customer did not leave a comment.Mitch M.
When they give me truck they don't give me full of gasoline.but when I drop the truck they wan full gasoline.when ask they don't give me ful gas they ask me do you have pictures.I said no and they said they don't believe.and they are not professional talk very rudely.Shahin Alam C.
Trucks should be more taken care of. Both wipers were busted ( we were able to see the wire coming out) Doors rubbers loose ... there wasn't any seal at all The truck that we rented had no blankets inside... and i needed it .,, we were carrying kitchen cabinetsRobert D S.
Jean-Marc Laurin Pelletier was great amazing service !!!!Demonfort P. | Overall Experience
Customer did not leave a comment.SALIMA A.
Customer did not leave a comment.Atif J. | Overall Experience
Pickup and return process takes way way too long. Even with online check in/out.Francois T.
Customer did not leave a comment.Dave S.
Customer did not leave a comment.DANIEL A.
Customer did not leave a comment.laurie B.
Not much to say about the facility- it's a big warehouse. But the staff here were amazingly friendly and I can't speak highly enough of them. Super helpful, even took a photo of me on my vehicle when I asked.Timothy C. | Overall Experience
Customer did not leave a comment.Cyrille R.
The side mirror had an issue that nearly made me have an accident.GABIN N.
Customer did not leave a comment.DANSON N.
Customer did not leave a comment.David G.
Nice staff. Good serviceRamesh M.
Fuel tank was not full. Inspection at return was a bit exhausting. All the lights have been checked! Beam, high beam, flasher, brake lights. Are the customers have to pay for a burned bulb? Fortunately, everything was fine. The agent argued I did 17 000 km between 11 am and 3:30 pm!!! I had to convince him that he was wrong!Patrick B.
keep doing what you're already doingDylan P.
Il y avait 2 employes...celui qui me servait ne voulait pas me rembourser en argent comptant malgré que jai payé cash. Il voulait me rembourser debit et il ny avait pas dautre solution. Lautre employé à aussitot prit la parole ayant entendu la conversation et a dit...si elle veut cash tu lui paie cash le remboursement. Merci a se jeune homme. Lautre employe manquait un peu dexperience ou de savoir... il mavait lair désemparé ou détaché, mais je sais que vous changez vos code de caissr tout les jours par email. Hiiii merci. Cetait mardi soir vers 18h00 environ. Pour le reste votre entreprise est primordiale dans ma vie et jen retire beaucoup de benefice mentale dentreposer mes choses a bon prix. Merci beaucoup..stephanie lariviereCatherine L. | First Impressions
Customer did not leave a comment.Janel R. | Overall Experience
I paid late,(2 weeks) definitely my fault, however the system that you have in place is extreme and agressive, borderline harassment. 3 emails, 3 letters to my house and 2 letters to my emergency contact ( which I felt to be a violation of privacy) My storage locker blocked. I went to pay it during my break at work, and when I went back about a week later to get something the lock was still on. I had to go back to the office and ask them to remove it. They had to check the file to ensue I wasn’t lying, then I waited 15 minutes for them to come. The guy that came was nice, but was not wearing a face mask. I did not feel like a valued customer.shauna l. | Overall Experience
Customer did not leave a comment.Sharon D. | Overall Experience
Temps d’attente très long pour passer au service en personne et impossible au téléphone, trop de système automatisé pour finir a jamais parler a la bonne personne. * De plus j’ai voulu aller chercher ma remorque le dimanche 24 janvier dans un stationnement louer a l’extérieur, impossible car il était inaccessible, autre remorque et montagne de neige a l avant. J’ai aviser que je viendrais chercher ma remorque dans ce cas le 29 ou 30 janvier. ((( hors la personne n à respecter ce qu elle m a dit, la personne a huaul Lachine a bien dit qu elle transmetterrait le message pour et que ma remorque serait prête le vendredi ou samedi. Nous somme aujourd’hui dimanche le 31 et ma remorque est toujours prit dans la neige et devant une autre remorque!)))marc-andre j. | Overall Experience
C’est très propre et sécuritaire. J’ai beaucoup apprécié le fait que s’est a intérieur,qu’il a des chariots disponibles. Merci beaucoupline l. | Overall Experience
Customer did not leave a comment.guilbert l. | Overall Experience
Customer did not leave a comment.Bernard D. | First Impressions
Customer did not leave a comment.suzie f. | Overall Experience
Pas de commentaires j’ai été bien satisfaitLIEVAIN T. | First Impressions
Customer did not leave a comment.suzanne c. | Overall Experience
The actual move in experience was terrible. We had booked and paid in advance and arrived with our movers and they had to wait about 1 full hour while the reception re entered everything into the system, which was so slow, and cost us over $150 in moving costs due to the length of time it took to receive the keys. We were not pleased, but the unit itself and facility are excellent.Sharon D. | First Impressions
Customer did not leave a comment.serge p. | First Impressions
Customer did not leave a comment.Daniel A. | Overall Experience
I have used storage facilities in the past, 4-5 times, always found them dark, bad energy, gloomy..... This location was actually a pleasure to go in to. Clean, modern, well lit, fantastic layout. So I thank youPaul C. | Overall Experience
Customer did not leave a comment.patrick r. | First Impressions
Customer did not leave a comment.Renee G. | Overall Experience
Customer did not leave a comment.Mariyan I. | First Impressions
Customer did not leave a comment.Kim C. | Online Move In
very good location and convenient parking. the complimentary moving carts in the facility are super helpful.DONG WEI L. | Overall Experience
Customer did not leave a comment.Patrick A. | First Impressions
Customer did not leave a comment.Olivier S. | Overall Experience
Je n’ai reçu les instructions qu’en anglais J’aurais aimé recevoir le code de désarmement de l’alarme par sms également, pas juste par email Les instructions par rapport au code à composer n’étaient pas claires (confusion quant à quoi sert le code quand les portes de la bâtisse s’ouvrent sans code / les instructions à côté de la porte semblent s’appliquer aux client SecureMax seulement). Pour d’autres personnes aussi ce n’est pas clair, car l’alarme s’est déclenchée plusieurs fois sur place, ce qui est quand même pas mal désagréable!Laurence B. | Online Move In
Customer did not leave a comment.Islande M. | First Impressions
Très bon service! Merci!stephanie l. | Overall Experience
Spent an hour in line. It was the first of the month, so maybe have more than two people working?Carrie t. | First Impressions
Customer did not leave a comment.Bernie M. | Overall Experience
Personnel très sympathique et drôle mer ciMARC C. | First Impressions
Waiting time was longer than expected due to only 1 rep being available at opening time, but she was really pleasant and was able to handle my request.Francois L. | First Impressions
Customer did not leave a comment.Carlos R. | First Impressions
The person who helped me get the storage unit account setup was quick and efficient and very friendly. I got a very good impression of U-Haul as a company because of this individual's good attitude. This is very refreshing compared to the last storage facility I used (not U-haul) where the staff seemed like they did not care at all and would prefer if people would just leave them alone. So I hope the guy that served me is appreciated and well paid!Robert S. | First Impressions
Fantastic customer service from the representative at the U-haul counter. He made everything simple and clear. Seriously A++guy-laine d. | First Impressions
We had our belongings in this storage for almost 2 years. All went well until our departure from the unit. When clearing our belongings, unfortunately we discovered some items that were eaten/ruined by mice. Our couch had holes in it from mice and was covered in droppings (it was covered by plastic but they chewed through that as well). The U-Haul staff reassured us right away that we would get reimbursed for this. However, to this day, we have received no response or follow-up on our claim for reimbursement. We will likely have to continue pressing the issue in order to get any resolution, which is very disappointing. We paid over $5K in our time of having our belongings in storage - the least they could do is make sure we receive appropriate compensation for ruining important furniture.julien r. | Overall Experience
Great service when checking in. Facility is clean and bright. Easy access for loading. Only negative was there were signs of mice/rats- there were traps and droppings in unit. I hope this problem is kept under control.Jennifer M. | First Impressions
Customer did not leave a comment.Keri M. | Overall Experience
Customer did not leave a comment.christos k. | Overall Experience
Too expensive to store stuff Hours should be 24 hours Cleanliness of bathroom and the carts?CAROLINE K. | Overall Experience
Customer did not leave a comment.Ali K. | First Impressions
The manager at Uhaul Lachine was super friendly and helpful in showing me around and answering all of my questions for my move in day .Melissa W. | First Impressions
Customer did not leave a comment.Rohit B. | Overall Experience
We are so impressed. After a difficult check in experience at another U-Haul, we came here and they were helpful, courteous,and understanding of our complex situation. Not only that, but they honoured incorrect information we had been given by the call center. When we were about to have a wrench in our plans, now the gears are moving as smooth as ever.Jessica M. | First Impressions
Juste une petite chose il manque du personnel!line l. | First Impressions
Customer did not leave a comment.9361-3065 quebec inc f. | First Impressions
At busy times, you should have more staff. The processing time per customer is too long, I had to return the following day as there were 10 people in front of me and one person working. I waited 1/2 hour and the CSA was still processing the same client.Robert R. | First Impressions
Customer did not leave a comment.Pierre M. | First Impressions
Was with Depotium before i moved my belongings to your facility and i only have good things to say about U-Haul Lachine.Jean Luc B. | Overall Experience
You need few qualities to be a very good employee: professionalism, politeness and sense of humour. I think Sabrina has them all, I had a very pleasant experience with her. Thank youadriana h. | First Impressions
The service at Lachine was great. Quick, efficient and thoroughly explained and shown.Cyril M. | First Impressions
Customer did not leave a comment.Danielle B. | Overall Experience
Customer did not leave a comment.Ravitej B. | Overall Experience
Customer did not leave a comment.Carlos J. | First Impressions
Customer did not leave a comment.jesse g. | First Impressions
Customer did not leave a comment.nicolae marius m. | First Impressions
Hi , overall was okay. I tried to change the per authorization date. When I called , the agent said to go ask the store. I drive to the store they say we cannot it’s impossible. With tax it was suppose to be 120$. Because of the faulty pre auth I paid 135$-150$ mostly. In 2020, I am so baffled that we are not able to change a date : /. But to me it was just a scam to charge more. And that’s why my rating is much lower. Hopefully this feedback will help you improve your services and maybe not benefit from people.amanda r. | Overall Experience
Customer did not leave a comment.Robert C. | Overall Experience
Customer did not leave a comment.Weilong L. | First Impressions
Customer did not leave a comment.Roland L. | First Impressions
Customer did not leave a comment.Andre C. | First Impressions
Customer did not leave a comment.Wayne H. | Overall Experience
Checked out but it didn't go through in the system so was charged for an extra month. Phone number to resolve issue would never pickup, so NO solution possible except waiting for the manager to do his job WHILE IGNORING COLLECTION LETTERS. You SUCK.Simon B. | Overall Experience
Excellent Service, courtois et personnalisé !isabelle m. | First Impressions
Customer did not leave a comment.Hillman S. | Overall Experience
I had mice excrements in my stuff when I moved out.Emmanuel B. | Overall Experience
No hand sanitizing station at the storage warehouseBenoit L. | First Impressions
Customer did not leave a comment.Maxime F. | Overall Experience
Customer did not leave a comment.lawrence r. | First Impressions
It was a good service in general and I even got a free month for the storage.Vladimir S. | Overall Experience
Acces denied locked put on our storage for no reason. All though staff nicely corrected error. Traces of mice dropping.Raphael B. | Overall Experience
Customer did not leave a comment.Vivek V. | Overall Experience
The representative who we dealt with was very rude, has no idea of what customer service really means. She souldnt be in contact with customers. I told her that I spoke with another person about the one month promotion and she said (in front of other clients waiting in line): "il est nouveau, il sait rien". Really not professional to say that even if I was the only client there. She really screwed up my experience with Uhaul and because of her I would tell my friends to avoid HER if ever they go to the Lachine facility.Claudia M. | First Impressions
Customer did not leave a comment.Che J. | First Impressions
Customer did not leave a comment.SANDRA C. | First Impressions
Customer did not leave a comment.marc-andre j. | First Impressions
Plenty of carts - staff was seen cleaning the premises. Everyone was friendly and explained process well. I would add disinfection station or a sanitizer pump near the carts - ALOT of people touching, not cleaning!GUYANE H. | First Impressions
Customer did not leave a comment.Marie Dominique D. | First Impressions
Maybe find a way to do online check out of the storage in order to avoid waiting in the long linesKatrina L. | Overall Experience
Customer did not leave a comment.Cecile L. | Overall Experience
Customer did not leave a comment.gino p. | Overall Experience
Customer did not leave a comment.Hillman S. | First Impressions
Thanks a lot for the staff 👍🏼maguelone v. | First Impressions
Hello, My main concern with the lack of answers for phone calls from Lachine. They have NEVER picked up the phone, it always went back to central. PLUS, central does not give accurate information. And / or the information does not get relayed to Lachine. I had lost the keys to the storage lock, I called and called to speak to Lachine, once again, they didn't pick up. Central lady said that each location was equipped with the tools to break the lock - which turns out (as I had a team of 3 movers on the clock, just waiting) they did not, and mentioned it was against UHaul policy. I had to call for an emergency service, which cost me $275, for a locksmith to come and break the lock. I am extremely disappointed with UHaul in this regard.magali G. | Overall Experience
The only reason i don't give a 5 stars is because the waiting time to get service is really, really aweful. I waited 45-50 mins in line just to get service even though i and a reservation. I understand doing contracts with people takes time but being understaff in a month like this, i mean it is moving festival now. All i wanted to do is get my moving done. The wait got me so angry inside that all the good deeds a friendly staff was not even important at that point.Patrick C. | First Impressions
Customer did not leave a comment.Anouk F. | First Impressions
Customer did not leave a comment.Jean-Luc M. | First Impressions
Les souris ont endommagé nos affaires.Kahina R. | Overall Experience
I had rented a storage in Montreal Centre Ville at first, I had made the reservation on site. Then I made a change of date by callin U-Haul. When I went to rent the storage, they said the modification can't be made by phone (?????) and that there was no storage unit that I had reserved, when I had done it on site at first !!! The person didn't try to help me... I had to go to Lachine to find a storage unit. At Lachine, the woman that took my order was very bad at being polite and being professional. SHe didn't help me either and was very mean with my order placing... My experience with U-Haul is very bad. I hope not to use your storage units in the future.Laura S. | Overall Experience
Customer did not leave a comment.Jerome B. | First Impressions
The folks I interacted with here are super friendly and helpful -- everything worked out perfectly!KATHERINE M. | Online Move In
Superb facility with well-designed covered loading area.Paris V. | First Impressions
The associate that helped me when I first arrived was extremely helpful and very nice, I don’t remember her name but she was running around setting everybody up so the can get on with their day, she deserves a raise because she was awesome and made my experience enjoyableKatrina L. | First Impressions
Overall to expensive and call center not really of any help since they don't really contact the local u-haul about problems which results as onsite employees absolutely not aware of situations ex: for COVID-19 limitations to come in person.Vanessa E. | Overall Experience
Very clean and always accessible. Overall an 18 months pleasant experience.paul p. | Overall Experience
Customer did not leave a comment.Marie-F G. | Overall Experience
Customer did not leave a comment.Emmanuel B. | First Impressions
Customer did not leave a comment.fabiola m. | Overall Experience
I had to let them the keys so they could move the car. They never moved the car and when I went to get back my car the battery was die. I explained the situation to « manager ». I’ll never will go there again, I had to please them to let CAA get in to tow the car!!! The manager JEREMI is so arrogant. 2/10Salah M. | Overall Experience
Hi there, let me explain my one star review. I have had booked, for 1 April, a storage in an other facility (Cite 2000 Montreal) and no one called me to tell me to come and take possession of the storage unit. I left my credit card info, my phone number and my adress, as requested. With all these infos, I understood that someone From u-haul would call me as soon as they have an available unit. But it appears no one called. When I presented myself to the office, I faced a young man that did not care at all about my case and just repeated like a parrot : we do not have unit left sir, it works like this in u haul. Without even trying to understand my situation, not listening and not proposing any solution. He clearly did not care and is not suit for working in customer service. I have noted down his full name and send a report to the complaint section. I’ll let know everywhere how I was treated at the office.Maxime B. | First Impressions
Not enough staff, never answer the phone, not professionnal. Clean to staff is not well managed. Understaffed.Felix M. | Overall Experience
Customer did not leave a comment.michel l. | Overall Experience
Fast and efficient.Vladimir S. | First Impressions
Customer did not leave a comment.9375 3648 Qc Inc S. | Overall Experience
Customer service was effective and efficient, at all times, regardless of the questions that were asked!Sharan A. | Overall Experience
The one big negative to our experience was the difficulty getting information on how to cancel our contract. I called customer service and was told I had to go to the warehouse. Drove 20 minutes to the warehouse and was told take a picture and come back when the locker is empty. Drove home another 20 minutes. Went back after the locker was empty (20 minute drive) to learn that the account had been closed by one of the employees. In all, 1 hour and 20 minutes of unnecessary driving. Clear, concise information about the process would have made this experience excellent.deborah m. | Overall Experience
People, there are so helpful and so clean the storage.alyne L. | First Impressions
The staffs were friendly helpful. Needs more phones to reach them. Thank you so very much LyneLINE L. | Overall Experience
Great experience. No problems at all. Excellent staff.Nicolas S. | First Impressions
it was I little expensive but the overall experience was great!gaetan g. | Overall Experience
employées are great!JOHANNA B. | Overall Experience
This Storage Facility is so clean and dry. The loading area is easy to access for both cars and trucks. There are many carts available to move your stuff.Marguerite C. | Overall Experience
The team Uhaul Lachine has been always very helpful, nice and polite. spaces and alleys were clean and the temperature control was efficient. We don't need the locker anymore but recommend it for surejean-baptiste m. | Overall Experience
On s'est laissé a nous même au lieu de venir avec nous et nous montrer le local qu'on avait loué.les directions pour trouver le local n'étaient pas bien expliquées. Ca nous a pris du temps.Ramy M. | First Impressions
Great storage facility with A 1 serviceJoseph t. | Overall Experience
We had a number of troubles with this facility and are happy to be able to close our account and move on.graham k. | Overall Experience
Me and my girlfriend made a mistake. We tried to cut out lock because my keys were inaccessible. My gf and one of the employees had a screaming match. My gf... really? Why is there a character limit?lambert e. | Overall Experience
The web site is not optimal.Pierre-Luc D. | Overall Experience
Bel entreposage, bien éclairé, climatisé, pratique, les chariots marchent biens, beaucoup d'espace pour unloading, bon service, bon prix.marie france l. | First Impressions
The staff was incredibly kind and assisted with all matters involved in my move and beyond. They showed me around, assisted even with suggesting a dolly for my mattress. Their calm helped a lot!Stéphanie S. | First Impressions
J'ai eu tu bon service et la propreté impeccable merci .Je suis vraiment satisfaite.Ginette Marie Mi O. | First Impressions
The best place to store for eveything! Secure, very clean, access and the services perfect! I recommand U Haul! We will come back if we need again. Mario.Mario L. | Overall Experience
Everything went smoothly without any problems.Beverly t. | Overall Experience
Garage door broken over 1 month, long waits for serviceDavid T. | Overall Experience
Company, managers, staff, products and service excellents! I have no words to say how grateful I am with everything they do!fabio d. | First Impressions
Great staff,Kelly N. | First Impressions
Good serviceSylvia I. | First Impressions
worse experience ever. they never answer the phone, they *forget* to tell you that you'll pay an all month for 4 days, and they force you to pay, cause if you don't they won't unlock your storage.Olivier G. | Overall Experience
Except ,why did you not notify us that the roof was being repaired? There was black stuff all over everything . If I had known I would of put extra covers on the contents. Otherwise excellent!!Dona n. | Overall Experience
Très bon serviceaudrey maude p. | First Impressions
Manager was helpfulElisha L. | First Impressions
Très bon service proprejohanne l. | First Impressions
Crazy time of the year, some delay but well compensated. Excellent service, but phone line takes too long to answer.claudia f. | First Impressions
Agent was extremely helpful and courteousDavid T. | Overall Experience
I rented a tow dolly for a one way move to Daertmouth. Because it was one week before the July 1st weekend, I was charged almost double for this dolly. I think that is very sad to gouge ppl just becaujamie c. | Overall Experience
Customer service workers were extremely helpful and friendly to ensure everything was complete satisfactorily!Sharan A. | First Impressions
Very courteous and friendlyAndrew K. | Overall Experience
Staff, Martin, Francesca, Jeremy, and Co are very professional and efficient. Martin helped me with my U-box and take care of my needs. They really satisfied the needs of customers in timely manners.VICTORIA K. | First Impressions
place was spotless and very easy access. would highly recommned this locationmary t. | Overall Experience
Very good !philippe m. | Overall Experience
It is impossible to get you on the phone and you do not respond to emails. Until you make yourselves available to your customers I cannot recommend your services.ALAN N. | Overall Experience
Easy process. Clean unit. The staff member was friendly. They have very convenient hours.Valerie N. | First Impressions
the service person was excellent, but your computer system seems to be outdated...SERGE C. | First Impressions
I went into this U haul several times. Every time I went in, there was nobody there to serve me. The past 3 times I've been there, I had to wait more than 15 minutes before I saw any employees.jamie c. | First Impressions
first time using this service - very convenientSylvain B. | First Impressions
Great and helpful staff!Marie jo b. | Overall Experience
La seule chose négative c’est la comptabilité.... la perte de chèques . L’administration est un peu mêlé9257 8822 Q. | Overall Experience
Great service and great facilities! Moving date has changed though to June 15th. Thank you very much! Carolinecaroline l. | First Impressions
all went very good,and the lockers are very well done,and clean.JEAN M. | First Impressions
Very professional and very happy to have use their services.Paul Clifford B. | Overall Experience
I’ve stored and now have used the Ubox twice. I’m extremely satisfied with Uhaul. From price to service and time frame. Excellent!!!Sarkis K. | Overall Experience
Great service from the gentleman who handled my request yesterday afternoon. Efficient, helpful and pleasant.Henry S. | First Impressions
The place is clean and bright and safe. You bring your vehicle inside and unload or load. So far very happy with service and location.donna m. | First Impressions
Francesca was very knowlagable professional and with a smile. Thank you!Shimon F. | First Impressions
Great placeRobert B. | Overall Experience
Merci!michel p. | Overall Experience
well maintained. Front desk people were wonderfulSUZY D. | Overall Experience
So happy I found you guys! Thank you for the excellent service ☀️gloria l. | First Impressions
The staff were pleasance and the services okay. However, I would prefer that all the charges/fees are laid bare before the client before he/she start business with you.adeola a. | First Impressions
very satisfied customer !!! Will use your services again !!!jonathan a. | First Impressions
The staff and services were friendly but not helpful. Words cannot express the frustration. I had so many issues with paying and even received mail incorrectly. Will not use this service again.Psegga J. | Overall Experience
Great job!Gustavo B. | Overall Experience
The gentleman checking us in was exceptionally helpful and funny.Steve M. | First Impressions
n/aLa Semaine D. | Overall Experience
tanks to the teamANTOINE R. | Overall Experience
很棒Ye X. | Overall Experience
really convenientdenis b. | Overall Experience
perfect.sallemine M. | Reservation
was really pleased with the whole experience: rental of storage space and truck rentalFRANCE H. | Overall Experience
Excellent service on delivering the Ubox. Very appreciative of the staff to speak English to us. Thank you so much.Jane P. | Overall Experience
The rating I've given is for the u-Box I rented. I didn't use a storage facility.Michael G. | Overall Experience
Good RV storageVeronique L. | Overall Experience
Very helpful, if i ever need to store anything else i will be back. .. I definitely recommend Uhaul so simple when you have to move your things and everything is all in one locationlilian d. | Overall Experience
Every staff member that I got to deal with was always very helpful and friendly. It was easy to access the Ubox and it was always ready upon my arrival. Big thank you to Alexandra, Chris & Sabrina!SAMANTHA C. | Overall Experience
The Gentleman that helped us could not do enough, and we were more than pleased.Dona n. | Reservation
The most helpful team out of all Uhaul locations I've been too, and including the call centre.Katherine B. | Overall Experience
Employé tres poli . endroit tres propre. tres satisfaiteMicheline L. | Reservation
Amazing staff!!! Hard workers Pleasant, helpful,friendly,informative...more than I've experienced at any other Uhaul facility Keep up the excellent work guys!!Shelli R. | Overall Experience
Excellentsimon c. | Overall Experience
Hassle free moving :)Amrita k. | Overall Experience
Tour survey could have been in frenchSerge J A. | Overall Experience
J ai était servie par un employé que sont bon est jo ou Joseph il est très polies et courtois est très serviable un services à l’an clientel excellent je lui donne 10/10 pour sont excellent serviceJAMES L. | Overall Experience
I found the customer service quite mediocre especially when it came to the delivery and pick-up of the U-Box containers. The U-Haul employee was not very communicative.Clara L. | Overall Experience
I was very happy with the service i will recommend you to everyone i know looking for storage . Thank.cynthia j. | Overall Experience
Goodloubina m. | Overall Experience
Staff respectful and helpful. Took the time to answer all my questions patiently. Help me carry a purchase to my car because I had a baby in my arms. Overall happy.Maroussia B. | Reservation
Overcharged ~ $340 by mistake but it's ok sometimes errors do happen, but the effort needed to correct it is ridiculous. After ~10 long phone calls Uhual still hasn't provided any solution at all.Ran L. | Overall Experience
In the high moving season (June, July), when the stuff was very busy, Telephone call, and waiting, could take 10 + minutes.Istvan B. | Overall Experience
Impossible to get a hold of someone with regards to problems.Thi D. | Overall Experience
J'ai bien aimer le service en générale pour le service reçu la seul choses qui ma surpris c'est qu'il ma pas bien informée pour le moi gratuit au sujet de storage mais pour le reste ça mercisimon b. | Reservation
Very pleasant experience, very well organized and maintained. I appreciated the friendly service. The only thing I would recommend is perhaps more employees at the front desk.Marie Louise K. | Overall Experience
Lack of communication I had to call several time to ensure Ubox delivery Back to Montreal, my Ubox was delivered 3 days after the expected date Did not receive any compensation so farJulien L. | Overall Experience
Very nicePatrice G. | Overall Experience
I arranged pick up of my Uboxes on Jul 21 but when I arrived with my movers my boxes were nowhere to be found and we were told by staff "not my department" - no follow up by the manager. Unacceptable.Toby W. | Overall Experience
XxxAbdolkhalil B. | Overall Experience
I'll do business with them again. ThanksJP M. | Overall Experience
Okroberto m. | Overall Experience
It was the worst experience that I ever made in my life. I will never do any business with Uhaul anymore.jude c. | Overall Experience
J’aimerais vraiment être contacté par une personne qui s’occupe des plaintes. Nous avons vraiment eu une mauvaise expérience. 514 258 8400Johanie G. | Overall Experience
J’ai loué des U-Box donc je ne peux commenté sur l’entrepôt, je n’y suis pas allée. Mais le service de location et la livraison était convenable.Anne P. | Overall Experience
I felt VERY disappointed about U-haul box service. I booked my box in March and my contract says: "We will contact you to schedule the most convenient time for delivery". U-haul never gave me a call.Gissela M. | Overall Experience
Everything was clean and organized and the staff was extremely helpful. Thank you!Braden H. | Overall Experience
Very happy with my first experience.amir z. | Overall Experience
Mauvais suivi client: prélèvement abusif de 250$ malgré le dossier clos pour le storage 103 uhaul Lachine (Mariette Raina). J’attends toujours que quelqu’un donne suite à ma requête.mariette r. | Overall Experience
The wait times on the phones are extremely excessive. The staff are excellent but the minimal staff on site can not be outside, in the storage facility, face to face and the phone simultaneously.nancy c. | Overall Experience
1VINCENT B. | Overall Experience
Great facilityDaniel L. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!