Maybe have better customer service with a better attitude. Also my receipt show a different amount than what I was told. Been upcharge.Yusniel C.
Customer Reviews for U-Haul Moving & Storage at 36th St
Miami, FL 33142
(E Of 27th Av)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Never check the fuel level in front of me, and then later they charged me 3 missing galons and I returned de fuel as same as I received, bad badERICK H.
Need to better help Customer with the limited parking for the Customer, in order to safely pick up rental.Carlos P.
Customer did not leave a comment.Eric H.
The location is not the problem . The problem is U-haul in general I reserved a truck on 7/31 at one location and there , u was told that they don't have trucks . They help me sending me to the other location and after received confirmation , they told me the same . There is not trucks !! Very poor service !Jairo R.
Ask for valid I d. Van was rented in my name by someone who gave my number without my I.d. Can you please delete my number out your system so this doesnt happen again.Brinda joyce B.
Customer did not leave a comment.Lazara B. | Overall Experience
Customer did not leave a comment.Kenneth O.
Thanks guy good serviceglenda w. | Overall Experience
Truck was dirty and need power steering fluid was making loud noise all the time need to clean the inside front windshield windowOsman C.
Customer did not leave a comment.Christopher S.
Very helpful staff.Scott H. | First Impressions
I rented a truck every week or 15 days 17 feet, and I need them to give me a special price and not apply the price of those who rent for one time only. Thank you Victor MartellVictor M.
The staff work is professional but the equipment is in very bad conditions.Pablo R.
The truck was not clean, and the AC was not working. The trucks are poorly maintained. When trying to drive the truck the alignment was pulling to the left, and the motor was not able to maintain 50 mph. Not to mention the truck had no fuel. This was not fair overall for the experience.Ivan S.
Great thank youRobert M.
Customer did not leave a comment.Giovani O.
Customer did not leave a comment.Franklin C.
Customer did not leave a comment.Jose B.
Customer did not leave a comment.RICHARD G.
Customer did not leave a comment.Jorge G.
The outside of the truck had several huge scratches and gouges on it that I took pictures of "prior" to me accepting the keys. The customer service was good and office was clean. Gas was extremely high!Jourdan C.
Customer did not leave a comment.SAMUEL B.
The staff was all over the place focused and my truck was not there at the time of pick up. I requested a pick up truck with a tow hitch so that I could tow my small boat and they did not give me the hitch or ball in the equipment. I was very disappointed I have to go by Home Depot to purchase one. Not happy with that rental truck. And I smelled like cockroach Spray .Luis M.
Customer did not leave a comment.Ashelie C.
Customer did not leave a comment.CHEIMA K. | Overall Experience
You can improve by having the trailer available at the original location I was suppose to pick it up. Also by texting the customer to let him know the trailer is NOT available at location it was originally reserved. I only found out my reserved trailer was not available because I visited the location (SW 27 ave & 16 street) 2 1/2 hour hour prior to my reservation time.Edgar C.
Customer did not leave a comment.Lourdes C.
Customer did not leave a comment.YVONNE S.
All around the experience was positive. The car needed a little maintenance but in general all goodALEJANDRO H.
Everything good and more important thing is two easy way to rent Online and in person on front deskJose C.
The owner was very nice and well-mannered.CHEIMA K. | First Impressions
Customer did not leave a comment.Corey B.
Location has sign posted of 24/7 returns but nowhere to return equipment. Gate locked early. Had to call to be sure equipment was picked up and checked in. Store need a better after hour return system.Dave T.
The cars in the location did not have a ramp they were broken and at the time of the pick up the car has a 1/8 tank and I was ripped with 1/4 gas to bring it back!Dean G.
Customer did not leave a comment.Cesar P.
This was my 2nd time getting a rental from that location. The same young lady that takes our info...has no personality..she doesn't smile..doesn't engage in conversation. Just..license..do you want insurance? NO CUSTOMER SERVICE SKILLS AT ALL. I received a dirty van. Apparently, who ever was in there prior was smoking and there were ashes on the seats. As i proceeded to step in a couple of roaches scattered. My husband complained and the young man that gave us the van, said, yea, I saw that. My husband said, then why would you give it to us like that? He then proceeded to clean it. As I stated, customer service at this location is terrible.Harvey Q.
Customer did not leave a comment.armando T.
My original pick up location did not have the trailer I reserved when I arrived to pick up. The attendant told me that the previous renter had not returned the trailer, however the reservation was still confirmed to me even thought the trailer had not been returned and I did not receive any notification. Upon calling uhaul my reservation was changed to the NW 36th street location.Jose B.
Can improve by simply paying attention. When I returned the vehicle, I drove directly by a tent with about five staff members having lunch. No one looked up or signaled to me. I parked the truck, walked pass the tent with everyone eating (again no recognition) and went inside. No one was there. After a few minutes, someone walked by and said I was not supposed to be inside, and that they has a temporary setup outside. I walked out to the tent and asked if this is where I drop off the key. They looked up from their lunch and said to leave it on the table.David Z.
Customer did not leave a comment.James P.
Customer did not leave a comment.Ashley M.
Customer did not leave a comment.Eric R.
My reservation wasn't guaranteed and Uhaul says that if my reservation is not there at the time of my reservation, I'm gonna get 50$.Marko A.
Customer did not leave a comment.randal L.
Upon arriving, the attendant told me that per his manager's instructions customer cars could not be parked on the lot and I needed to find a place off site to park it. The pick-up location is not in a good neighborhood so I was very concerned about leaving my car in an unsafe place. I suggest you allow customers to park their cars in the fenced in area.John H.
This location always goes above and beyond. Very grateful for their helpAladino R.
Customer did not leave a comment.Oscar C.
Customer did not leave a comment.ezequiel I.
Excelente servicioLidia S.
Excellent serviceOsman C.
Great serviceAlbert M.
Excellent customer service.kelly P.
Customer did not leave a comment.adolfo M.
Customer did not leave a comment.victor M.
Customer did not leave a comment.Michael R.
Customer did not leave a comment.VTOROV K.
From the associate at the desk to the associate that installed my vehicle to the towing equipment !!! The customer service excelled above satisfactory! On a 5 star rating I give them 20. They are a MAJOR asset to this companyJessica A.
Agresive employments when I give the truck back. They say need charge me because need clean and the truck been totally clean. Ridiculous.Juan pablo D.
Exelente servicio y atenciÃ³n al cliente muy jentil y humilde se los recomiendo a todos por la educaciÃ³n que le brinda al hablar con las personas.jose B.
Customer did not leave a comment.Carlos R.
Customer did not leave a comment.Tenika R.
Customer did not leave a comment.Victor M.
the treatment of the service personnel was very bad, they attack the clients with obscene words, racist words, I would never use that location again to obtain a UHAUL serviceJORGE P.
Customer did not leave a comment.odelia M.
Customer did not leave a comment.Gregory C.
Excellent service in office and at the yard as well. Thanks Guys.Sandy G.
Customer did not leave a comment.Oliver S.
Customer did not leave a comment.Roberto V.
The staff in this location are awesome. I have rented from several locations, but always prefer this store. The management and staff at this store are always professional.Daniel R.
Customer did not leave a comment.Stephen S.
Customer did not leave a comment.Kahle L.
I really like the people that work here. They are always friendly and helpful.Angelica G.
Picking up was fast and easy . The service was a great experience.Michael B.
Customer did not leave a comment.Carlos O.
Customer did not leave a comment.Darwin R.
Customer did not leave a comment.daniel D.
Excellent customer service to satisfaction thank youDanny T.
Customer did not leave a comment.PEDRO G.
I was charges for additional miles that I did not use and as soon as I received the receipt. No one at the Allapattah store (36 street & 24 ave) would answer the phone. I had to call customer service to be notified that my refund was being processed. Caused me stress for no reason.Gerald R.
Customer did not leave a comment.oscar V.
Excelent service nice and profesional stuffRICARDO M.
What I didn't agree was a charge if 25.00 dollars when it was given with the same gas I returned.odelia M.
Customer did not leave a comment.Christopher G.
Customer did not leave a comment.Luis M.
when you tell someone they have a vehicle confirmed for the day do not call them minutes before and cancel reservation, then call then back an hour latter to tell them they are late to pick up the vehicle.Emigdio C.
I rented the U-Haul for one day and was charged for twoEDUARDO P.
Reservation #: 29892058 Pick Up Location: Guines Lumber 1400 NW 29th St Miami, FL 33142 This original pickup location above didn't have my truck that I reserved. Lost a whole day of moving due to this.John F.
The truck was running with out A/C I live in Florida You know how hot is in here 100 degreesOsman C.
Customer did not leave a comment.Lawanda H.
Super bad experience, they damaged my truckCamila M.
Repair damaged vehiclesEDWARD R.
Customer did not leave a comment.JoseLuis A.
Personal is excelenteglenda w. | First Impressions
Customer did not leave a comment.Jose T.
Customer did not leave a comment.Warren S.
Customer did not leave a comment.Vanesa B.
Customer did not leave a comment.Wilfred D.
Customer did not leave a comment.ANDRES C.
Customer did not leave a comment.Brian R.
Customer service is very poor, not what it used to be. Employees didn't even greet nor acknowledge once I entered the store. There where two employees at the pos. One employee was assisting a client. I went to the second employee a lady she didn't even help me she just dismissed me and told me to to over and wait on there associate. She could have assisted me but failed miserably at her job.Jonathan U.
To Clarify a few things, first the young lady who attended to us was not very informed on all the storage protocols of the facility, like the Uhaul rep in Tampa who provided insight on all the offers, once I pick up my truck. Their a corporate facility and they offered certain deals and I was told most corporate facility should also honor the same deal. Was willing to pay for the entire year, but was not given any incentive to do so. Now the two young gentlemen upon my return of the truck were more helpful.KIRK G. | First Impressions
Customer did not leave a comment.Brett P.
Customer did not leave a comment.AGUEDA D.
Customer did not leave a comment.MERITA G.
They charge me a late fee and send a reminder o f the late fee but not when the due date was closed how convenient. So I found a new storage and cheaper near the area and brand new facility. And I was informed if I wanted automatic payment which at U-haul they never offered, And their prices are extremely high I only used them for 1 month because that was the only storage available.KARLA G. | Overall Experience
Customer did not leave a comment.donald h. | Overall Experience
Por lo menos el almacenamiento de la 36 st no se lo recomiendo a nadie otro si pero ese noLILAINE B. | Overall Experience
We checked in and 10 minutes later checked out. The storage unit area smelled very musty. The unit we were provided had no access availability for our DJ equipment we NEEDED to store. Extremely tight corner to a very narrow hallway. Doubtful a large dresser could make the corner. We immediately knew the unit would not work. The person working with us had absolutely no knowledge of anything that was storage unit related.Lissa O. | First Impressions
Unlike other locations I didn’t have to worry about not getting a unit after I called aheadPHILLIP J. | First Impressions
I love the staff you have there now Mr Greeg, Bryant, Adam, Tanya, Denise, and so on, because they're always polite with me patient very considerate very well spoken and respectful and I love that place & the staff who works in it. So everyone be blessed 🙏🏽until I see you again 😃😇.....ANGELA G. | First Impressions
simple excellent help fully gentleman at office attendanceROBERTO M. | First Impressions
Malisisimo y muy mal trato no te ayuda y hablan en muy mala formaLILAINE B. | First Impressions
Customer did not leave a comment.Genoveva H. | First Impressions
The girl and the guy were fantastic with helping meArtis P. | Overall Experience
Customer did not leave a comment.Carlos A M. | First Impressions
One of the staff members called my friend the N word.HIRAN A. | Overall Experience
Customer did not leave a comment.Giovani O. | Overall Experience
Bien 👍.Rosa g. | First Impressions
There were roaches in the storage unit when we opened it.Sana A. | Overall Experience
la mejor atención al cliente la tiene.ese personal muy atentos y amables ...fidel p. | First Impressions
Customer did not leave a comment.Jorge C. | First Impressions
None.Soskia P. | First Impressions
Customer did not leave a comment.Jermaine W. | Overall Experience
Customer did not leave a comment.Joann B. | Overall Experience
Parking is terrible. 2nd floor storage depends on a dock ladder, which is terrible if you need to store heavy itemsLuciano P. | Overall Experience
Excelente servicio de todas las personasAlejandro S. | Overall Experience
Todo estuvo bien lo único malo que el almacén tenia ratonesYanier S. | First Impressions
The staff are super nice 👍 the manager gregg is awesome and humane really easy to identify with! Thank you so much!Claudia I. | Overall Experience
Very good team thereAlejandro S. | First Impressions
The manager Greg was very friendly and helpful throughout my entire time at uhaul. I really appreciate everybody at the 36st Miami location.David H. | Overall Experience
Customer did not leave a comment.Eduardo C. | First Impressions
me atendieron muy bienPEDRO A. | First Impressions
Everyone is very helpful and courteous.Linda P. | First Impressions
The staffs there are very helpful and friendly.Diane G. | Overall Experience
mice got to my stuffEleida D. | Overall Experience
Customer did not leave a comment.Dorothy M. | Overall Experience
Thank you for your service.Joaquin S. | Overall Experience
Menissa was excellent!!Adriana R. | First Impressions
Customer did not leave a comment.Ezequiel B. | Overall Experience
Staff was amazingAPRIL M. | Overall Experience
Excellent Team WorkCarlos B. | Overall Experience
Thanks. I enjoyed my uhaul journey and I will come again.OLLIE B. | Overall Experience
The staff was always helpful and friendly and went out of their way to make sure I felt welcome and appreciated. Anytime I needed help whether to find a locksmith, needing to dump trash, or questions about my storage price I didn't have a problem. This location is also very good in that in case of hurricane it is least likely to flood.ORCHADIA M. | Overall Experience
Customer did not leave a comment.Faye P. | Overall Experience
GoodAndreina R. | Overall Experience
Everyone helped me especially when they knew I had Disabilities. I appreciate everything they did to make things easier for me.Anna G. | Overall Experience
Everyone was very kind and the facility is clean. Staff is very helpful and please communicate with the staff they know how to help with the storage and vehicle. Staff is professionaldesiree b. | First Impressions
The service in this place is excellent!alex h. | Overall Experience
The two girls that took care of me were excellent. The one that helped me to put away my itemswas so sweet and so nice and she deserves a raise. I have back problems and she was just so wonderful!alex h. | First Impressions
Alejandro Rodriguez at the facility in Miami was AWFUL! it took him an hour for us to return truck, was rude, cussed in front of us and said bad things about uhaul, tried to make me pay for free storaKrista G. | First Impressions
Always a problem. Incompetent& RUDE staff. Move out date was the 18th spoke to rep and was told I was ready to go, yet I got calls.U-Haul is a joke. Wouldn’t recommend ot even to my worse enemy.Jacqueline D. | Overall Experience
Everyone at this facility was top notch. The GM Hector runs a tight ship. They made my move very easy and helped in all aspects. I'm very grateful.Hakim A. | First Impressions
The person was great and very helpfulBessy H. | First Impressions
Excellent staff and professionalism!Edward B. | Overall Experience
Everything was greatOrlando A. | Overall Experience
I had several issues and my car was totaled due to Uhal. I sent several messages to director with no response. Management is nasty and loss a large number of customer like myself that don't want toangela b. | Overall Experience
Me gustó porque un sitio limpio y con aire acondicionado lo único que el precio está un poco hartoJulixa G. | Reservation
Poor customer serviceLUCY L. | Reservation
My worst experience. It was a nightmare. I would never recommend uhaul.LUCY L. | Reservation
GREAT SERVICE AND DEALSAHMED C. | Overall Experience
I’m not recommending this place to anyone, I pay for the whole month on agoust 12 and two day ago I picked up all my stuff and I leaves the keys in the office they told me that they can’t return my moomar p. | Overall Experience
The staff was very helpful and attentive to our needsDantravia J. | Reservation
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!