Customer Reviews for U-Haul Moving & Storage at 36th St

2,386 reviews

2460 NW 36th St   Miami, FL 33142
(E Of 27th Av)

(305) 634-0673

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(305) 634-0673

2460 NW 36th St
Miami, FL 33142
(E Of 27th Av)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Maybe have better customer service with a better attitude. Also my receipt show a different amount than what I was told. Been upcharge.

Yusniel C. 
Rating:
2.0

Never check the fuel level in front of me, and then later they charged me 3 missing galons and I returned de fuel as same as I received, bad bad

ERICK H. 
Rating:
5.0

Need to better help Customer with the limited parking for the Customer, in order to safely pick up rental.

Carlos P. 
Rating:
5.0

Customer did not leave a comment.

Eric H. 
Rating:
1.0

The location is not the problem . The problem is U-haul in general I reserved a truck on 7/31 at one location and there , u was told that they don't have trucks . They help me sending me to the other location and after received confirmation , they told me the same . There is not trucks !! Very poor service !

Jairo R. 
Rating:
1.0

Ask for valid I d. Van was rented in my name by someone who gave my number without my I.d. Can you please delete my number out your system so this doesnt happen again.

Brinda joyce B. 
Rating:
5.0

Customer did not leave a comment.

Lazara B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth O. 
Rating:
5.0

Thanks guy good service

glenda w.  |  Overall Experience 
Rating:
1.0

Truck was dirty and need power steering fluid was making loud noise all the time need to clean the inside front windshield window

Osman C. 
Rating:
4.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Very helpful staff.

Scott H.  |  First Impressions 
Rating:
5.0

I rented a truck every week or 15 days 17 feet, and I need them to give me a special price and not apply the price of those who rent for one time only. Thank you Victor Martell

Victor M. 
Rating:
4.0

The staff work is professional but the equipment is in very bad conditions.

Pablo R. 
Rating:
3.0

The truck was not clean, and the AC was not working. The trucks are poorly maintained. When trying to drive the truck the alignment was pulling to the left, and the motor was not able to maintain 50 mph. Not to mention the truck had no fuel. This was not fair overall for the experience.

Ivan S. 
Rating:
5.0

Great thank you

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Giovani O. 
Rating:
5.0

Customer did not leave a comment.

Franklin C. 
Rating:
5.0

Customer did not leave a comment.

Jose B. 
Rating:
3.0

Customer did not leave a comment.

RICHARD G. 
Rating:
5.0

Customer did not leave a comment.

Jorge G. 
Rating:
3.0

The outside of the truck had several huge scratches and gouges on it that I took pictures of "prior" to me accepting the keys. The customer service was good and office was clean. Gas was extremely high!

Jourdan C. 
Rating:
4.0

Customer did not leave a comment.

SAMUEL B. 
Rating:
2.0

The staff was all over the place focused and my truck was not there at the time of pick up. I requested a pick up truck with a tow hitch so that I could tow my small boat and they did not give me the hitch or ball in the equipment. I was very disappointed I have to go by Home Depot to purchase one. Not happy with that rental truck. And I smelled like cockroach Spray .

Luis M. 
Rating:
5.0

Customer did not leave a comment.

Ashelie C. 
Rating:
5.0

Customer did not leave a comment.

CHEIMA K.  |  Overall Experience 
Rating:
5.0

You can improve by having the trailer available at the original location I was suppose to pick it up. Also by texting the customer to let him know the trailer is NOT available at location it was originally reserved. I only found out my reserved trailer was not available because I visited the location (SW 27 ave & 16 street) 2 1/2 hour hour prior to my reservation time.

Edgar C. 
Rating:
5.0

Customer did not leave a comment.

Lourdes C. 
Rating:
4.0

Customer did not leave a comment.

YVONNE S. 
Rating:
4.0

All around the experience was positive. The car needed a little maintenance but in general all good

ALEJANDRO H. 
Rating:
5.0

Everything good and more important thing is two easy way to rent Online and in person on front desk

Jose C. 
Rating:
5.0

The owner was very nice and well-mannered.

CHEIMA K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Corey B. 
Rating:
2.0

Location has sign posted of 24/7 returns but nowhere to return equipment. Gate locked early. Had to call to be sure equipment was picked up and checked in. Store need a better after hour return system.

Dave T. 
Rating:
3.0

The cars in the location did not have a ramp they were broken and at the time of the pick up the car has a 1/8 tank and I was ripped with 1/4 gas to bring it back!

Dean G. 
Rating:
5.0

Customer did not leave a comment.

Cesar P. 
Rating:
2.0

This was my 2nd time getting a rental from that location. The same young lady that takes our info...has no personality..she doesn't smile..doesn't engage in conversation. Just..license..do you want insurance? NO CUSTOMER SERVICE SKILLS AT ALL. I received a dirty van. Apparently, who ever was in there prior was smoking and there were ashes on the seats. As i proceeded to step in a couple of roaches scattered. My husband complained and the young man that gave us the van, said, yea, I saw that. My husband said, then why would you give it to us like that? He then proceeded to clean it. As I stated, customer service at this location is terrible.

Harvey Q. 
Rating:
5.0

Customer did not leave a comment.

armando T. 
Rating:
4.0

My original pick up location did not have the trailer I reserved when I arrived to pick up. The attendant told me that the previous renter had not returned the trailer, however the reservation was still confirmed to me even thought the trailer had not been returned and I did not receive any notification. Upon calling uhaul my reservation was changed to the NW 36th street location.

Jose B. 
Rating:
2.0

Can improve by simply paying attention. When I returned the vehicle, I drove directly by a tent with about five staff members having lunch. No one looked up or signaled to me. I parked the truck, walked pass the tent with everyone eating (again no recognition) and went inside. No one was there. After a few minutes, someone walked by and said I was not supposed to be inside, and that they has a temporary setup outside. I walked out to the tent and asked if this is where I drop off the key. They looked up from their lunch and said to leave it on the table.

David Z. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

Ashley M. 
Rating:
5.0

Customer did not leave a comment.

Eric R. 
Rating:
1.0

My reservation wasn't guaranteed and Uhaul says that if my reservation is not there at the time of my reservation, I'm gonna get 50$.

Marko A. 
Rating:
5.0

Customer did not leave a comment.

randal L. 
Rating:
4.0

Upon arriving, the attendant told me that per his manager's instructions customer cars could not be parked on the lot and I needed to find a place off site to park it. The pick-up location is not in a good neighborhood so I was very concerned about leaving my car in an unsafe place. I suggest you allow customers to park their cars in the fenced in area.

John H. 
Rating:
5.0

This location always goes above and beyond. Very grateful for their help

Aladino R. 
Rating:
5.0

Customer did not leave a comment.

Oscar C. 
Rating:
3.0

Customer did not leave a comment.

ezequiel I. 
Rating:
5.0

Excelente servicio

Lidia S. 
Rating:
5.0

Excellent service

Osman C. 
Rating:
5.0

Great service

Albert M. 
Rating:
5.0

Excellent customer service.

kelly P. 
Rating:
5.0

Customer did not leave a comment.

adolfo M. 
Rating:
5.0

Customer did not leave a comment.

victor M. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

VTOROV K. 
Rating:
5.0

From the associate at the desk to the associate that installed my vehicle to the towing equipment !!! The customer service excelled above satisfactory! On a 5 star rating I give them 20. They are a MAJOR asset to this company

Jessica A. 
Rating:
1.0

Agresive employments when I give the truck back. They say need charge me because need clean and the truck been totally clean. Ridiculous.

Juan pablo D. 
Rating:
5.0

Exelente servicio y atención al cliente muy jentil y humilde se los recomiendo a todos por la educación que le brinda al hablar con las personas.

jose B. 
Rating:
5.0

Customer did not leave a comment.

Carlos R. 
Rating:
4.0

Customer did not leave a comment.

Tenika R. 
Rating:
5.0

Customer did not leave a comment.

Victor M. 
Rating:
1.0

the treatment of the service personnel was very bad, they attack the clients with obscene words, racist words, I would never use that location again to obtain a UHAUL service

JORGE P. 
Rating:
5.0

Excellent

Maria P. 
Rating:
5.0

Customer did not leave a comment.

odelia M. 
Rating:
5.0

Customer did not leave a comment.

Gregory C. 
Rating:
5.0

Ok

Bowden L. 
Rating:
5.0

Excellent service in office and at the yard as well. Thanks Guys.

Sandy G. 
Rating:
5.0

Customer did not leave a comment.

Oliver S. 
Rating:
5.0

Customer did not leave a comment.

Roberto V. 
Rating:
5.0

The staff in this location are awesome. I have rented from several locations, but always prefer this store. The management and staff at this store are always professional.

Daniel R. 
Rating:
4.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

Kahle L. 
Rating:
5.0

I really like the people that work here. They are always friendly and helpful.

Angelica G. 
Rating:
5.0

Picking up was fast and easy . The service was a great experience.

Michael B. 
Rating:
4.0

Customer did not leave a comment.

Carlos O. 
Rating:
5.0

Customer did not leave a comment.

Darwin R. 
Rating:
5.0

Customer did not leave a comment.

daniel D. 
Rating:
5.0

Excellent customer service to satisfaction thank you

Danny T. 
Rating:
5.0

Customer did not leave a comment.

PEDRO G. 
Rating:
3.0

I was charges for additional miles that I did not use and as soon as I received the receipt. No one at the Allapattah store (36 street & 24 ave) would answer the phone. I had to call customer service to be notified that my refund was being processed. Caused me stress for no reason.

Gerald R. 
Rating:
5.0

Customer did not leave a comment.

oscar V. 
Rating:
5.0

Excelent service nice and profesional stuff

RICARDO M. 
Rating:
5.0

What I didn't agree was a charge if 25.00 dollars when it was given with the same gas I returned.

odelia M. 
Rating:
5.0

Customer did not leave a comment.

Christopher G. 
Rating:
5.0

Customer did not leave a comment.

Luis M. 
Rating:
1.0

when you tell someone they have a vehicle confirmed for the day do not call them minutes before and cancel reservation, then call then back an hour latter to tell them they are late to pick up the vehicle.

Emigdio C. 
Rating:
1.0

I rented the U-Haul for one day and was charged for two

EDUARDO P. 
Rating:
4.0

Reservation #: 29892058 Pick Up Location: Guines Lumber 1400 NW 29th St Miami, FL 33142 This original pickup location above didn't have my truck that I reserved. Lost a whole day of moving due to this.

John F. 
Rating:
5.0

The truck was running with out A/C I live in Florida You know how hot is in here 100 degrees

Osman C. 
Rating:
5.0

Customer did not leave a comment.

Lawanda H. 
Rating:
1.0

Super bad experience, they damaged my truck

Camila M. 
Rating:
5.0

Repair damaged vehicles

EDWARD R. 
Rating:
5.0

Customer did not leave a comment.

JoseLuis A. 
Rating:
5.0

Personal is excelente

glenda w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose T. 
Rating:
5.0

Customer did not leave a comment.

Warren S. 
Rating:
3.0

Customer did not leave a comment.

Vanesa B. 
Rating:
5.0

Customer did not leave a comment.

Wilfred D. 
Rating:
5.0

Customer did not leave a comment.

ANDRES C. 
Rating:
5.0

Customer did not leave a comment.

Brian R. 
Rating:
1.0

Customer service is very poor, not what it used to be. Employees didn't even greet nor acknowledge once I entered the store. There where two employees at the pos. One employee was assisting a client. I went to the second employee a lady she didn't even help me she just dismissed me and told me to to over and wait on there associate. She could have assisted me but failed miserably at her job.

Jonathan U. 
Rating:
4.0

To Clarify a few things, first the young lady who attended to us was not very informed on all the storage protocols of the facility, like the Uhaul rep in Tampa who provided insight on all the offers, once I pick up my truck. Their a corporate facility and they offered certain deals and I was told most corporate facility should also honor the same deal. Was willing to pay for the entire year, but was not given any incentive to do so. Now the two young gentlemen upon my return of the truck were more helpful.

KIRK G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brett P. 
Rating:
5.0

Customer did not leave a comment.

AGUEDA D. 
Rating:
1.0

Customer did not leave a comment.

MERITA G. 
Rating:
3.0

They charge me a late fee and send a reminder o f the late fee but not when the due date was closed how convenient. So I found a new storage and cheaper near the area and brand new facility. And I was informed if I wanted automatic payment which at U-haul they never offered, And their prices are extremely high I only used them for 1 month because that was the only storage available.

KARLA G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

donald h.  |  Overall Experience 
Rating:
1.0

Por lo menos el almacenamiento de la 36 st no se lo recomiendo a nadie otro si pero ese no

LILAINE B.  |  Overall Experience 
Rating:
3.0

We checked in and 10 minutes later checked out. The storage unit area smelled very musty. The unit we were provided had no access availability for our DJ equipment we NEEDED to store. Extremely tight corner to a very narrow hallway. Doubtful a large dresser could make the corner. We immediately knew the unit would not work. The person working with us had absolutely no knowledge of anything that was storage unit related.

Lissa O.  |  First Impressions 
Rating:
5.0

Unlike other locations I didn’t have to worry about not getting a unit after I called ahead

PHILLIP J.  |  First Impressions 
Rating:
5.0

I love the staff you have there now Mr Greeg, Bryant, Adam, Tanya, Denise, and so on, because they're always polite with me patient very considerate very well spoken and respectful and I love that place & the staff who works in it. So everyone be blessed 🙏🏽until I see you again 😃😇.....

ANGELA G.  |  First Impressions 
Rating:
5.0

simple excellent help fully gentleman at office attendance

ROBERTO M.  |  First Impressions 
Rating:
1.0

Malisisimo y muy mal trato no te ayuda y hablan en muy mala forma

LILAINE B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Genoveva H.  |  First Impressions 
Rating:
5.0

The girl and the guy were fantastic with helping me

Artis P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlos A M.  |  First Impressions 
Rating:
1.0

One of the staff members called my friend the N word.

HIRAN A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Giovani O.  |  Overall Experience 
Rating:
5.0

Bien 👍.

Rosa g.  |  First Impressions 
Rating:
3.0

There were roaches in the storage unit when we opened it.

Sana A.  |  Overall Experience 
Rating:
5.0

la mejor atención al cliente la tiene.ese personal muy atentos y amables ...

fidel p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jorge C.  |  First Impressions 
Rating:
4.0

None.

Soskia P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jermaine W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joann B.  |  Overall Experience 
Rating:
2.0

Parking is terrible. 2nd floor storage depends on a dock ladder, which is terrible if you need to store heavy items

Luciano P.  |  Overall Experience 
Rating:
5.0

Excelente servicio de todas las personas

Alejandro S.  |  Overall Experience 
Rating:
4.0

Todo estuvo bien lo único malo que el almacén tenia ratones

Yanier S.  |  First Impressions 
Rating:
4.0

The staff are super nice 👍 the manager gregg is awesome and humane really easy to identify with! Thank you so much!

Claudia I.  |  Overall Experience 
Rating:
5.0

Very good team there

Alejandro S.  |  First Impressions 
Rating:
5.0

The manager Greg was very friendly and helpful throughout my entire time at uhaul. I really appreciate everybody at the 36st Miami location.

David H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eduardo C.  |  First Impressions 
Rating:
5.0

me atendieron muy bien

PEDRO A.  |  First Impressions 
Rating:
5.0

Everyone is very helpful and courteous.

Linda P.  |  First Impressions 
Rating:
5.0

The staffs there are very helpful and friendly.

Diane G.  |  Overall Experience 
Rating:
2.0

mice got to my stuff

Eleida D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dorothy M.  |  Overall Experience 
Rating:
5.0

Thank you for your service.

Joaquin S.  |  Overall Experience 
Rating:
5.0

Menissa was excellent!!

Adriana R.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Ezequiel B.  |  Overall Experience 
Rating:
5.0

Staff was amazing

APRIL M.  |  Overall Experience 
Rating:
5.0

Excellent Team Work

Carlos B.  |  Overall Experience 
Rating:
5.0

Thanks. I enjoyed my uhaul journey and I will come again.

OLLIE B.  |  Overall Experience 
Rating:
5.0

The staff was always helpful and friendly and went out of their way to make sure I felt welcome and appreciated. Anytime I needed help whether to find a locksmith, needing to dump trash, or questions about my storage price I didn't have a problem. This location is also very good in that in case of hurricane it is least likely to flood.

ORCHADIA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Faye P.  |  Overall Experience 
Rating:
5.0

Good

Andreina R.  |  Overall Experience 
Rating:
5.0

Everyone helped me especially when they knew I had Disabilities. I appreciate everything they did to make things easier for me.

Anna G.  |  Overall Experience 
Rating:
5.0

Everyone was very kind and the facility is clean. Staff is very helpful and please communicate with the staff they know how to help with the storage and vehicle. Staff is professional

desiree b.  |  First Impressions 
Rating:
5.0

The service in this place is excellent!

alex h.  |  Overall Experience 
Rating:
5.0

The two girls that took care of me were excellent. The one that helped me to put away my itemswas so sweet and so nice and she deserves a raise. I have back problems and she was just so wonderful!

alex h.  |  First Impressions 
Rating:
1.0

Alejandro Rodriguez at the facility in Miami was AWFUL! it took him an hour for us to return truck, was rude, cussed in front of us and said bad things about uhaul, tried to make me pay for free stora

Krista G.  |  First Impressions 
Rating:
1.0

Always a problem. Incompetent& RUDE staff. Move out date was the 18th spoke to rep and was told I was ready to go, yet I got calls.U-Haul is a joke. Wouldn’t recommend ot even to my worse enemy.

Jacqueline D.  |  Overall Experience 
Rating:
5.0

Everyone at this facility was top notch. The GM Hector runs a tight ship. They made my move very easy and helped in all aspects. I'm very grateful.

Hakim A.  |  First Impressions 
Rating:
5.0

The person was great and very helpful

Bessy H.  |  First Impressions 
Rating:
5.0

Excellent staff and professionalism!

Edward B.  |  Overall Experience 
Rating:
5.0

Everything was great

Orlando A.  |  Overall Experience 
Rating:
2.0

I had several issues and my car was totaled due to Uhal. I sent several messages to director with no response. Management is nasty and loss a large number of customer like myself that don't want to

angela b.  |  Overall Experience 
Rating:
5.0

Me gustó porque un sitio limpio y con aire acondicionado lo único que el precio está un poco harto

Julixa G.  |  Reservation 
Rating:
1.0

Poor customer service

LUCY L.  |  Reservation 
Rating:
1.0

My worst experience. It was a nightmare. I would never recommend uhaul.

LUCY L.  |  Reservation 
Rating:
5.0

GREAT SERVICE AND DEALS

AHMED C.  |  Overall Experience 
Rating:
1.0

I’m not recommending this place to anyone, I pay for the whole month on agoust 12 and two day ago I picked up all my stuff and I leaves the keys in the office they told me that they can’t return my mo

omar p.  |  Overall Experience 
Rating:
5.0

The staff was very helpful and attentive to our needs

Dantravia J.  |  Reservation 
No reviews have been submitted for this location.

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