The lady running the place was courteous, kind and funny. It was a treat to have someone like her to chat with while I filled out the paper work. Very organized.KERRY R.
Customer Reviews for U-Haul Moving & Storage at 96th Ave
Surrey, BC V4N3P9
(@ 186th St)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Jae L.
Great manager. She helped out with storage, was knowledgeable and very customer oriented.Mark U. | First Impressions
Fast and friendly service. Wouldn't hesitate to return again.Richard B.
Customer did not leave a comment.Michael N.
Customer did not leave a comment.Dalibor I.
Customer did not leave a comment.CARL J.
Always a great experience at this location. That's why I always go out of my way from maple ridge to here.Darren W.
I have rented from this location many times and I like how efficient everyone is thereLinda S.
Customer did not leave a comment.Paulina J.
Customer did not leave a comment.Terry H.
Staff are excellent and the unit provided everything I needed in terms of access and security. Thank youCHERYLYN M. | Overall Experience
These guys went above and beyond and I will always be thankful. Denise was always a pleasure to work with and was more like family to me. Thank you guys for everything u did for me! I definately give u a 5 out of 5! I highly recommend this facility.Alexandra B. | Overall Experience
Keeping up great workMohamed M.
Customer did not leave a comment.Steven H.
Customer did not leave a comment.Brent M.
Customer did not leave a comment.Amritraj S. | First Impressions
Customer did not leave a comment.BILL M.
Had to wait an hour at the uhaul location because systems were down. Talked to the service associate and received $50 off but was a huge inconvenience as I was delayed to move in my apartment building and had to pay an extra $100 to get that time pushed back.Christina V.
The staff at this location are great specifically the location manager, she knows her stuff and is very helpful full.Stan D.
Customer did not leave a comment.Chemsy S.
Denise at this location was amazing to deal with. She was very helpful and a multitasker. Definitely recommend family and friends here.Simran S.
Near my specific unit there were multiple screws and nails on the ground which I could have easily ran over and punctured a hole in my tire. Unit are semi secure compared to another I just got somewhere else. For roughly the same price and size (actually I gain two feet at the new locker place) and each unit has an alarm on it in addition to a code at the front gate to just get in. I did like how convenient uhaul was. Being able to access my unit anytime of day was great. My biggest concern here at uhaul is all the nails and screws on the ground. Oh also I bright you my units light bulb was out and someone at the front told be that they can’t have lights in the units anymore for safety reasons.. but I see units where people are working out of them and have music setup with big speakers and ton of speakers. I don’t care about the music or using it as a work space but don’t tell one person they can’t a light in their unit when others have full blown workshop setup in theirsSteven S. | Overall Experience
vehicle was clean but the cab had seen better daysColin G.
Customer did not leave a comment.Allan T.
Customer did not leave a comment.Russell C.
Great customer serviceNicholas R.
I showed up yesterday to get the keys to a 10 x 10 unit that I had reserved online. The staff could not have been kinder, more accommodating, and friendly. The young man who checked me out was polite and attentive. The office was clean, the bathroom was clean, and the location manager was just a great person. She was funny, professional, and patient with me. I just want to thank them for making this part of my journey to BC a joy. I would recommend this location to anyone and will be using it myself again in the future.WALTER W. | First Impressions
Always enjoyed working with Denise when renting cargo vans on occasion. Very friendly and helpful.Joni G. | Overall Experience
Denise is always very helpfullBRUCE B. | Overall Experience
We had a scheduled picked up for 730am and no one was at the location, we knocked on the door and waited for 30 minutes, when I saw a piece of paper with a contact number laying on a side (not stuck on the door, but placed away but was still visible to me). Whilst I was on the phone to customer service and the lady over the phone was the only helpful person and was able to get us a uhaul truck from another location, my husband had called the number visible on the paper and finally a woman came out and said she had over slept! I let customer service know someone finally turned up. Myself and another customer were waiting and the delay went into my time for hiring the truck and I was still responsible for returning it at the same time they specified and nothing given back/refunded in regards to the time I wasted at the location given we were moving home! Not impressed at allParvin U.
Excellent service, both, at pick up and drop off. Even when the equipment I re, the agent was very quick to find a solution for me. Also at drop off, the agent was good adjusting my bill. Very happy with the service at this location.RUBEN P.
I've never had problems with U Haul Storage, always prompt to reply or have they have made efforts to contacted me when needed. I would definitely recommend them.LORRANIE P. | First Impressions
The clerk was super awesome.Teresa D.
Customer did not leave a comment.Kulwinder S.
Customer did not leave a comment.Willem D.
People are so friendly but I found 3 used mask I think need clean the car.William K.
Customer did not leave a comment.Richard A.
Very nice experienceFei yue W.
Honestly it was so easy and the woman working behind the counter was so nice. I didn't know what the hell I was doing lol (got the 24/7 van rental via my phone) and she was very fast and able to help answer questions She's great. Definitely a good hire on your part, dear ownerAmy S.
Awesome service thanks for everything!Carl M. | Overall Experience
Customer did not leave a comment.grant M.
Customer did not leave a comment.Stephen N.
Staff was great, absolutely no complaints there. Compound is very tight to turn around with a car hauler, but manageableStephen K.
Customer did not leave a comment.Chang-Lung W.
Customer did not leave a comment.Shady M.
Customer did not leave a comment.Frederick H.
Customer did not leave a comment.Raymond N.
Customer did not leave a comment.STEFAN S.
Customer did not leave a comment.Holly U.
Denise Ausma and crew are the very best I've ever met. They took care of my storage for three years while I was in and out of Vancouver area. They are in four kills which is very convenient for me. I finally moved out after deciding to relocate to kelowna. Denise was efficient friendly and help me. In fact her son-in-law who also works at Uhaul got me my truck to get back to Denise. Denise is a networker and she's awesome and very kind and very strong. She doesn't put up with crap from bozos. She's the best.Garry A. | Overall Experience
Customer did not leave a comment.Ian O.
Customer did not leave a comment.florante d. | Overall Experience
Customer did not leave a comment.TIMOTHY C.
Customer did not leave a comment.Vladimir C. | Overall Experience
Customer did not leave a comment.DAVID K.
Nothing needs to be done.JOHN P.
Customer did not leave a comment.Glenn E.
Customer did not leave a comment.ALLAN D.
Customer did not leave a comment.Andrew V.
Customer did not leave a comment.Scott B. | Overall Experience
Customer did not leave a comment.Stephen K.
I have dealt with 3 uhaul locations in my area recentlyâ€¦ the difference in service was night and day different, with this location being a breath of fresh airâ€¦ one of the others didn't have insurance on the trailer I had booked online, and the other made me find and load/connect the trailer myself, when I had never done so beforeâ€¦ and to top it off when the lady at this location hooked it up for me I realized I hadn't done it right at the previous locationâ€¦ which could have been disastrousâ€¦ funny how I wasn't asked to rate these other locationsâ€¦Jack D.
Excellent service and wonderful staff. Will absolutely visit and recommend in the future! Thank you!! You know who you are!! ðŸ™ŒRICHARD B.
Customer did not leave a comment.ANGELO X.
Denise was great, very helpful.Reuben E.
Denise was the most helpful Uhaul employee I've ever met. You don't deserve her.Richard W.
Customer did not leave a comment.GAETANNE S.
Customer did not leave a comment.Angelo M.
Customer did not leave a comment.Stephen N.
Please email me my invoice!!!Lola B.
Customer did not leave a comment.Yann S.
Customer did not leave a comment.FADY M.
Customer did not leave a comment.GAETANNE S.
Customer did not leave a comment.Arslan S.
nothing comes to mind. overall we were happy with the rental and plan to rent again for our moveJim G.
Customer did not leave a comment.Gaetanna S.
Customer did not leave a comment.martin A.
Customer did not leave a comment.GEORGIA F. | First Impressions
The staff at this location were very accommodating! We had the van for longer than we thought we needed it and it wasn't a problem at all and there was no extra charge either. I highly recommend this location!Jeff M.
Fix the problems with your website! This was the worst part of my experience. The staff members at the location were very friendly and helpful!.Jeffery W.
You had an smart, very nice lady to greet and answer my questions when I arrived on the morning to pick up the truck.neil P.
Ran into issues with my reservation and they were all handled in a timely and extremely professional mannerRoland S. | First Impressions
Customer did not leave a comment.Tom M. | First Impressions
Nothing, awesome jobRick F.
Customer did not leave a comment.Cameron M.
Great customer service by lady at frontMandeep B.
Customer did not leave a comment.aaron k. | First Impressions
I love the staff at this location. They always go above and beyond. They appreciate my repeat business and do whatever they can to support me. A very hard working crew.RACHEL P.
Friendly and helpful staff. Only complaint is how tight the compound is. The trailer was facing away from the entrance when I picked it up so turning around was a bit awkwardSTEPHEN K.
Customer did not leave a comment.Ankur B. | First Impressions
YOU SHOULD GIVE US A FULL TANK IF GAS FOR EVERY RENTAL. NO MORE GUESSING HOW MUCH TO PUT IN. JUST FILL IT UP AT THE GAS STATION NEAREST TO THE DROP OFF LOCATION AND YOU'RE GOOD TO GO. ALSO, THERE SHOULD BE A WAY TO BE ABLE TO RENT FOR LINGER INTERVALS WITH A LOW CREDIT LIMIT. I HAVE A $300 LIMIT ON MY CARD. I WANTED TO RENT FOR A WEEK. EVEN THOUGH I COULD PAY FOR MY ENTIRE RENTAL COST UP FRONT ON DEBIT, YOU WOULD NOT LET ME RENT FOR LONGER BECAUSE I COULDN'T PAY THE WHOLE THING ON CREDIT. I TRIED PUTTING EXTRA ON MY CREDIT CARD TO TRY AND GET AROUND MY LIMIT. STILL DOESN'T LET ME GO ABOVE THE $300. YOU LET ME TAKENIT FOR SHORT TERM ON A SMALL LIMIT. WHAT DIFFERENCE DOES IT MAKE IF I USE THE SAME CARD FOR A LONGER TRIP IF IT IS PAID FOR AHEAD OF TIME?Sarah P.
The driver window stuck and wouldn't go up. Something wrong with switch I think. I had to get the customer service man to help adjust the exterior mirrors for me. Denise the customer service rep was amazing and went over the top to help me out. A kind friendly employee that I highly praise. Thanks DeniseðŸ˜ƒColleen T.
Customer did not leave a comment.Allan T.
Customer did not leave a comment.TERENCE S.
Very friendly and professional! No complaints at all. Will definitely be using this location again for future moves.matthew F.
Customer did not leave a comment.Duane C.
Customer service was excellent. Denise was exceptional!!!Kevin L.
Thanks for the good servicesEugene E.
Rental was very smoothMichael O.
Please audit your system so that you cannot book a vehicle at a closed location.Thomas C.
Customer did not leave a comment.Atlyn B.
Customer did not leave a comment.THOMAS G.
Customer did not leave a comment.Leah M. | First Impressions
Customer did not leave a comment.Mike M.
Customer did not leave a comment.Glenn A.
we were renting first time via mobile checkout , didnt know how he process works with the alternate number so my husband gave his dad's number and we got a call from the rep on dad's number, As our dad cannot communicate very well in English so when he passed the phone to me the rep was so rude instead of explaining who is calling and for what reason her first line to me when I said hello was "yes go ahead I am listening", she did not reply to my hello or explained to me why she is calling. i found her service to be very rude, she lives in a multicultural country so needs to understand that there can be language barriers so she needs to be ready for all kind of situations and not loose her patience like this.Amandeep G.
Customer did not leave a comment.Brendan S.
After a bad experience at another U-Haul location, it was a refreshing change to go to this location. Their customer service is outstanding.Deirdre L.
Awesome experience. The pick up and return was perfect.Sharon V.
Customer did not leave a comment.BRUCE E.
Customer did not leave a comment.Joseph R.
Customer did not leave a comment.ERIC N.
Customer did not leave a comment.Lars F.
Customer did not leave a comment.Clayton C.
Friendly and professional staff, thanks to all of them.MOHAMMAD B.
Give the manager a raise. She deserves it.Anoop A.
Customer did not leave a comment.Justin B.
Customer did not leave a comment.Wayne I.
Customer did not leave a comment.Shawn H.
Customer did not leave a comment.EDWIN D. | First Impressions
Amazing staff very helpfulRick S. | First Impressions
I talked with Deneice after reserving online and she was very nice. She guided and answered my questions. When I came to get my unit Deneice had all the paperwork ready and so it only took 5 minutes to have access to my unit. I love how secure it is and my unit is so clean and ready to go. Perfect size for what I need and well priced!JUDI G. | First Impressions
Customer did not leave a comment.Colleen C. | First Impressions
Customer did not leave a comment.Afsaneh Z. | First Impressions
Denise, was most helpful, the unit is larger than we needed and it was clean (small stains on floor would be normal) the only issue we will monitor is a wet area along the Block wall portion. The complex is neat tidy and clean so we foresee no further issues. The staff is friendly and careful with social distances and cleanliness.Robert G. | First Impressions
Thank you Denise for being so helpful and accommodating!Lana R. | First Impressions
Customer did not leave a comment.Lynn l. | First Impressions
This past Saturday I went to get a bigger unit than I’m currently in. Last weekend I was told that there was a unit but I would need to be cleaned first. I said that’s fine I’ll come next weekend to swap units. Fast forward to the following weekend. My unit wasn’t clean, there was broken peanut shells and dirt in the unit. I had to ask for a broom to sweep it out myself. Also the latch to close my unit wasn’t lining up properly so I could put a lock on it. I brought it to the staff attention and they can’t get a maintenance guy in until Monday, it’s Saturday, so my unit will be unlocked for the time being. What was offered is to put a van up close to the door of my unit. There are gates and cameras and I do feel some what safe, but no discount, fees waived or curtesy insurance as an offer for something that’s out of my control and should be done and checked by the facility. You are providing a service I’d hope that at the minimum it would be clean and all units are in proper working order. I’ve had no issue getting my original locker a few years ago. Smooth and seamless. This experience not so much. I will say staff were friendly thoughSteven S. | First Impressions
Excellent serviceAlexandra B. | First Impressions
Customer did not leave a comment.John N. | Online Move In
Customer did not leave a comment.Carl M. | First Impressions
Other than it happened to be pouring buckets down. It was very good! Totally painless. And would definitely rent moreRyan S. | First Impressions
Was helpful in providing me with my storage needs.ray c. | First Impressions
Very helpful and informative Quick serviceHENRY F. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!