Customer Reviews for U-Haul Moving & Storage at Airline Blvd

Rating:

5.0

There was a line of people there when I arrived. But the lady worked both computer's too customer's at a time and I was out of there in no time at all so very pleased

Rating:

5.0

I wanted a truck to move furniture I was getting, everything went smooth and fast and cost was low. I will Definitely use the services again, thank you

Rating:

1.0

Reserved a unit in Williamsburg a week or so in advance. The day before the pickup I get a call that a unit is not available and closest unit is in Portsmouth. It was a huge inconvenience in my tight schedule. Very dissatisfied with u-haul as a company and gave the same rating on Yelp.

Rating:

3.0

Test trailer lights before renting them.

Rating:

5.0

To make sure they doing every right by doing the mobile app and to be sure they getting the right size.

Rating:

5.0

Nothing that I can think of. I love how you're open early.

Rating:

5.0

Blessings

Rating:

5.0

Keep up the GOOD WORK!!

Rating:

4.0

Also very helpful and quick with their service! Amazing work all around!

Rating:

1.0

The customer service at the location on Airline Boulevard in Portsmouth Virginia was horrible I would never return again and no I will not recommend anyone for a future references you may want to have a meeting to discuss what customer service is.

Rating:

5.0

Keep up the good work!

Rating:

4.0

The people here were also nice and helpful!

Rating:

5.0

I was pleasantly surprised how smooth everything went. I reserved a pick up truck, but it hadn't been returned. I was offered a cargo van for the same price. I only needed the rental for about 2 hours. I returned it before closing, returned my keys and was done. Great and quick customer service. The associates were also very nice and abut business

Rating:

5.0

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Rating:

3.0

Check Engine light was on ....that was my only concern. The employees said it needed an oil change...

Rating:

4.0

After several changes due to reservations not being correct on the part of uhaul,we did finally work with a location that compleyed helping us .We were to receive a $50 discount for our rental to which we did not receive.I believe the reservations need to be followed up by staff in double checking the locations and hours of operation,in future I had more success and not one single mix up in going through home depot.Sad for the fact uhaul is suppose to specialize with this type of service.

Rating:

5.0

Good service, always use this location

Rating:

5.0

In and out very fast. Really hassle free service.

Rating:

3.0

Check in time was extremely long. The young lady seemed to not know what she was doing. The computer took a long time processing my payment. I had to swipe my card 2 or 3 times.

Rating:

4.0

Let us know when we are getting refund back in the mail

Rating:

3.0

Unfortunately I had a bad experience at your 2855 Airline Blvd. location in Portsmouth, VA. At approximately 4:00 PM on Saturday 20 March, 2021 I returned the 5x8 trailer I had rented. I travelled over 1,000 miles with your trailer and avoided backing it up for safety and maneuverability concerns. When I arrived at you Airline Blvd. location I pulled up to the sign “return rental equipment here”. I went inside to locate an attendant. When I went back outside one of your employees asked me if I was returning and I stated yes, he then stated that was “going to have to move the trailer”, no please or could you help me out. Your employee stated that I would have to move the trailer I was returning. I stated that I was not comfortable backing up the trailer to move it to his desired location. After I displayed my displeasure I backed up the trailer and moved it to the desired location. Upon getting the trailer at the desired location your employee made the wise comment “that wasn't too hard was it”. An unnecessary comment that did not set well with me. I stated what is the sense of having a sign “return rental equipment here” when it was not the case with my return. Bottom line here is the customer is NOT always correct, however a little courtesy and respect on the part of your employee could have gone a long way of avoiding a conflict/disagreement and negative review. Thank you for opportunity to review your service.

Rating:

5.0

Keep up the good customer service

Rating:

5.0

Excellent customer service!!!!

Rating:

3.0

No walk around, SEND IT OUT WITH FULL FUEL

Rating:

3.0

Don't return to building

Rating:

5.0

Couldn't have been any better!

Rating:

1.0

Have safe vehicles. I almost died in South Carolina. The brakes and power steering went out in the truck . I had my daughter with me and she was scared to death. All that was said was sorry for the inconvenience and I was refunded $300. The truck almost killed us. I will never recommend Uhaul to any of my military friends. Unsafe old trucks with faulty brakes. Take that truck out of inventory before you get a death lawsuit.

Rating:

5.0

I was not thrilled with the location but, the agent went over and beyond to help us! Because of her, I will definitely book that location again. :)

Rating:

4.0

Not a thing, pick up was easy. We got our work done and return of the trailer was easy as pick up.

Rating:

2.0

When I do online check-in it should not take 1 HR of waiting to receive my service. Hire two cashiers and one or two outside people for weekends. Not 2 cashiers in which both were hooking up trailers and cleaning the vehicles upon return. Returning the trailer I literally waited in the bay for 20 min before going inside to two cashiers sitting there and ignored me. Finally the one unhooked the trailer after I told them to and tried charging me for insurance for both days which I did not choose. They then said they would be right back and I waited 10 minutes only to see them helping another customer on the opposite side of the lot. I just left and they did adjust the charge the next day . Customer service needs to step it up. Its a hit and miss there as I have rented there many times. This time was ridiculous on the wait times both getting and returning the trailer and the unauthorized extra charge

Rating:

5.0

The customer service agent was stellar.

Rating:

3.0

Acknowledge customers upon entering store.

Rating:

5.0

I'm satisfied

Rating:

5.0

I had difficulty with getting my phone to work with the scan application for returning the vehicle after hours. I would suggest that some folks or people are phone geeks or aware with the technology of their own phone. I have no idea or clue how to get my phone to do nothing either than dial up numbers. Videos are cool, but if I am able to bridge the app and my phone then I need a human being to assist in the process. I believe that something still requires a human being on the phone and not a robot.

Rating:

1.0

I was screwed out of 50 dollars for mileage that I did not put on the truck with proof of mileage before we left the lot and submitted on the link they send. This place is an absolute ripoff.

Rating:

5.0

Customer service was exceptional, great delivery service and storage. My items arrived undamaged and on time. It overall was a pleasant experience. Special thanks to Yolanda!!

Rating:

1.0

Manager was rude and disrespectful had a argument over the phone with my husband poor customer service would never use this location again 1st truck check engine light on 2nd truck tire flat terrible experience terrible never use this location

Rating:

5.0

Everything professionally done

Rating:

2.0

There was so much miscommunication it was a horrible experience. They called my brother in law over 20 times saying we reserved a truck and never picked it up but we reserved it at one location then they sent us to another location because they didnt have the size we needed. Then tried to tell me i owed the money still even though i had already paid. Also when i came back for my refund since we over estimated the miles we would be using, they tried giving me the change from the receipt from the day before, instead of the money i was owed. I explained I already received my change from the day before, that i needed a refund from the drop off.

Rating:

1.0

To expensive! UHAUL FIX Your Prices!!!!!!!!!!!!!!!!!!!!

Rating:

5.0

Customer service was outstanding

Rating:

5.0

The overall experience was great from beginning to end.

Rating:

4.0

Change the type of lock that was used here. Had very hard time to open it even when the code was in.

Rating:

2.0

the truck we had did not sound right and theh overcharged my card

Rating:

5.0

Excellent

Rating:

2.0

The truck had puddles of water in it perhaps due to condensation because the day was really cool I understand but I think it should have been checked first the guy who waited on me he say his name was G He had a very poor attitude I did not feel welcomed He gave me the wrong location where the truck was parked at and when I pointed out to him he was wrong he treated me as though I was wrong I know we are in strange times but there was no excuse for his behavior

Rating:

4.0

Good experience, Thanks!

Rating:

4.0

more staff to help customers. this location stay busy

Rating:

4.0

It was an easy drop off. Easy to navigate.

Rating:

4.0

Trailer was not secured to trailer hitch. We had to tighten it when we got to our home.

Rating:

4.0

Lady at front desk (older, crazy nails)complained the whole time. Older, bigger guy seemed nice. The third, younger girl, never looked up from her phone either when I picked up or when I dropped off.

Rating:

3.0

The bottom of the storage door has a metal little lip to it and it should have a cover of some sorts, i sliced my ankle using that part to push down on the door.

Rating:

4.0

The team was very helpful and accommodating during a very busy time of day. Thank you

Rating:

5.0

They are the BEST!!! Give those girls a raise!!!!

Rating:

4.0

The gate was broken, but pending repairs. KT was very helpful, friendly, and ensuring public safety bu ensuring that CDC guidelines were followed. I really appreciate that!

Rating:

4.0

I had my bass boat and trailer stored there and the 7:00 PM closing time was inconvenient to make coming back from fishing.

Rating:

4.0

The manager there is awesome and always so understanding

Rating:

5.0

Very good service. Best price I found.

Rating:

5.0

Only recommendation would be to have set spots for the RV/Boat storage lot that allows larger vehicles to get in and out

Rating:

5.0

Facilities were always neat and clean, no issues at all with storage unit

Rating:

5.0

Fast check in

Rating:

3.0

My unit is a ltitle older and it's outside; so it's as good as I can expect.

Rating:

4.0

It would be great to have keyless entry in to the gate, without getting out of your car.

Rating:

5.0

Fantastic staff, very freindly and helpfull

Rating:

3.0

Storage was good. But there are little bugs in all of my stuff. Not sure where they came from. But maybe there could be some type of bug repellant in the storage units. Or something. Thanks.

Rating:

5.0

Great service

Rating:

4.0

Staff have excellent customer service skills !

Rating:

5.0

excellent service.

Rating:

5.0

Great deal and people

Rating:

5.0

Very kind and attentive and knowledgeable/ She was patient.

Rating:

5.0

Never had any issues w/ the facility or staff. Staff upon move-out was super friendly and helpful.

Rating:

1.0

My reservation was wrong

Rating:

5.0

All staff personnel were very helpful and accommodating, especially the gen mgt Tyeva Robinson. Thank you for helping my moving experience less stressful. Sincerely, C. Neely

Rating:

4.0

The service is a little slow but everyone there is usually very helpful.

Rating:

1.0

I picked up a truck and in about 2 1/2 hrs it broke down in a bad area at night with my grandson and was never compensated for the inconvenience rather I was blamed for the trucks malfunction , how

Rating:

5.0

No comment