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WILLIE JCustomer Reviews for U-Haul Moving & Storage at Airline Blvd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing the service was very good she was very nice and helpful I thanked her for everything
CARLTON WVery convenient. The space is 5X10 and it fits my needs very well. The assistant manager was very helpful and friendly. Steven was very helpful as well.
GERRY G | First ImpressionsThe staff was all very friendly and helpful. Storage access was easy and everything felt safe in the unit.
TRAVIS B | Overall Experiencethis location is BUSY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Super friendly, even with it being so hot!
Ashley EEquipment was clean but truck maintenance need to be done very soon. Top right marker light missing, right side convex mirror busted, rub rail in van box broken and hanging down, UD bracket need replaced due to being bent so bad no dolly can be stored, driver side inside door handle panel is missing, muffler need to be adjusted because it burned through rear right skirt. Most of these items had "x" stickers but they need to be fixed. The staff was very friendly and they did their job well in assisting me.
TYRONE FExcellent people to work with an excellent check in and check out
LONNIE KVery friendly staff
LIONIEL BThank You UHAUL, All around your firm provided a very good moving experience for what is normally a stressful event. I made a few date changes and they were accommodated with no hassle. A big plus was all of the packing blankets that were provided. Great service and great value. Living the life in Arizona. Thanks Again, Mark R.
Mark RThere was a hicup getting the correct truck and receipt. Delayed me a bit. But they took care of me and were all very kind
CHRISTINA MNothing
STEPHANIE NYou need to fix the app and the website. I’m not able to see all of my orders and payments.
Brian WThe location I originally booked was changed after I placed the reservation due to not having the size truck in stock and upon picking up the truck I was told the dolly I reserved wasn’t available it was given to another customer. This made my move much harder and I will avoid U-Haul next time.
LISA MWe were given some conflicting information about our uboxes and the weight tickets as well as excess blanket returns, but the team took care of us when that happened and overall we were pleased with their service!
Garrett WThank you!
JESSICA CI should have gotten insurance. My things had mold on them.
Mandisa B | Overall ExperienceI have rented from this location before and the staff was certainly more professional & helpful. This time staff was confused during equipment pickup, i had requested a cargo trailer and they tried to assign me a utility trailer. At drop off, staff seemed to be too busy on a phone call to come away from the building and assist in spotting and disconnecting the trailer. Equipment was in good working order.
KEITH RAdd more “hooks” to secure things with rope or bungy cords
Donna ENone
Jackie S | Online Move InNot applicable
Jackie SThank yall for going the extra mile for me and mine.
katrina B | Overall ExperienceGreat Customer Service by all store representatives!
EDDIE JSomehow my reservation was not in the computer when I arrived. The trailer that I needed was not available. I needed a 5x8 with a ramp. No 5x8's were available with a ramp I was hot.. But the young lady that opened the store that morning went over and above to make sure that I left there with a trailer that suited what I needed it for. She showed me a 4x9 motorcycle trailer with a ramp that worked just fine, Kunyesia Brights's service was excellent. She even sold me a hitch ball and pin. Thanks Ms. Bright
DUANE WStop being deceptive and charging in the miles the customer uses when they know they haven't traveled those specific amount of miles. Just because a customer is busy moving doesn't mean they don't check their receipts.
MONIQUE NThis location corrected a situation created by the Monticello lication
Perry LSales staff was very friendly and courteous
ERNEST MSwept it out and still was charged cleaning fee. Rented multiple times for 2 moves this past year and Never was charged a cleaning fee. Previous customer left ash marks all around the window frame, guess they didn't see or clean it before they rented to us.
Ricky SThey over and overly charged me.
KELTON LMy experience went well after hours check Help was great. The agent was friendly And patient throught my process.
FLEICIA BThe customer service was not impressive
ALYSSA MUpon walking in everything smelled like burnt Marijuana when asked he stated he can wipe it down and he knew because he said he had tried to air it out my 10 year old with asthma said he could smell it and it was not half filled I bring uhaul back above where they sent it as they tried to give it to me unfilled they said I was good to get after waiting and get home they say I owe money will not rent from this location again
CAS RI reserved my truck and the equipment I needed to get our job done, well in advanced! we knew we needed the two different Dollie’s you have one for appliance and the other for furniture. I reserved the both of them . When came to get the truck we were told that neither of the dollies were available because it was a first come first serve basis…. Others before us had asked to get them,,, Then why are we reserving the equipment?. My help had to move the furniture without dollies and my Dinnett server was dropped due to men having to haul the furniture and appliances manually without equipment to help them I was not happy about this , it seems if equipment is reserved it should be keep for the reservation and no just first come customers . What about my concerns , the need to have a dolly we should be told that from the beginning.!
FRANKIE WCab smelled like wet dog and vinegar. Board was broken inside back of truck. Customer service was outstanding.
JOSEPH WBoth the delivery and pick up drivers were helpful and courteous.
CYNTHIA RThe young man that helped us named Maceo has amazing customer service skills. We came in with a reservation to pick up in store and he took care of us. He is very knowledgeable and shares other benefits and services that UHAUL has and offers. Thanks so much Maceo.
JACARY BI did not take any moving pads. I did not need them. I was quite upset about the overall cost of my move. It was not as explained. I didn’t realize that it was $225 every time they dropped off one of the boxes and I had two. I feel like I would’ve chosen a different method of moving Had I had been told what the final number would be. When they came to pick up the boxes on Friday, March 28, they also knocked over all my bulk garbage in the front yard and it was blowing all over the place. They could’ve at least picked up what they knocked over. So to me that’s unacceptable. But it’s done over with and next time I most likely will hire a mover.
melody hEverything okay!
MICHAEL RSweep area around the return area. Various screws and hardware on the ground that can ruin tires.
MARK JThe tall dark skin guy needs a raise he’s soo sweet
Kareiesha O | Overall ExperienceAbsolutely amazing
SHAUNTELL GNo comment
SAMUEL RBetter explanation of the return after hours procedures.
NATHANIEL KThe people here are knowledgable about their product, the capabilities, how best to plan the correct size. This was our second time renting a trailer and both times the experience was positive.
GREGORY DVery good location and a very good staff!
lawrence jVery Good customer service very user freindly
TAISHA LKeep Up the good work.
GARY WWe reserved a 15’ truck for pickup at 10am in Chesapeake, VA. My reservation was changed, without notice or a phone call, to a 20’ truck in Portsmouth, VA, requiring us to pay a toll to not only pick up the truck but to go to our destination. Then we got there just to be informed that our rental wasn’t available. She said we had to take a cargo van, which was not big enough and ended up costing me more money due to not being able to take our belongings to our new home, several hours north. They were rude, using their personal phones while trying to assist us, and were not helpful.
DANIEL GNo comments at this time
CLAUDE BProvide Free Locks
YOULANDA JEverything went smooth with that guy that was helping everyone out at the time of my rental
COREY CFriendly staff worked with me allowed me to get the uhaul early and get my moving started.
CHRISTOPHER GNothing, everything was perfect, have a blessed day and thanks
HERIBERTO CI do NOT like how U-Haul kept increasing the storage fee. If the company wouldn’t have done that I would still be renting the space. I think this is not just U-Haul but an industry-wide practice. The staff at this location is/was very helpful and courteous and all interactions with them were pleasant. It is the company practice I have a problem with. The facility was always kept clean even if it was a bit tight sometimes this winter navigating a vehicle behind the gated area with all the U-Haul trucks parked there. I understand the necessity for protecting their assets though and find no fault with them for that. It wasn’t like that in the warmer months so I suspect that most people aren’t moving in the winter and the crowdedness will be remedied in the Springtime.
Tanya N | Overall ExperienceThis whole inter-state moving process with U-boxes was stressful and a nightmare for me. First, my movers through Uhaul's Movinghelp bailed. Then, once, my Uboxes arrived at the destination, the staff there set up one of the U-boxes on the wrong side of the trailer. My movers couldn't open it. They had to bring it back to the store only to find out the person who operated the forklift had left so they couldn't fix it for us. Had to wait another day. My movers also couldn't come back the next day to deliver my stuff. They had to book another mover for me which was a waste of time, and the new movers were rude. The whole experience was brutal.
Ekkarat RThey are really good people
Martha J | Overall ExperienceGM was great and fast on getting my a unit!
CRYSTAL P | First ImpressionsAll went well!
ELIJAH VExcellent customer service and a pleasant atmosphere. Both gentlemen were very knowledgeable and very friendly!!!
CYNTHIA B | First ImpressionsMake sure the windshield is clean and the door lock indicator for the rear is functioning properly. 😀
DARRYL OI had an issue because I was notified hours before I must pick up a truck from another location which caused me to have to pay for more mileage which was an inconvenience on Uhaul and I wasn't accommodate.
LASHANDA JThe pricing was confusing I was charged 104.00 then came back and owed 75 then on top I had to put 34 dollars in to fill up as I was told I never paid that amount ever.
JAMES EAll of my things were destroyed. I moved out months ago and they had me with a December move out so they lie for no reason I’m very upset with this facility And will never rent from here and if anyone ask I will tell them not to go to this storage place
alexander a | Overall ExperienceMy move out date was Friday November 29th not December 1st. I was told I was cleared and would get a receipt but never received it. I had to call in on December 1st because I got a bill. That's when I finally got a receipt.
Stephanie G | Overall ExperienceYou all are amazing keep up the great work
Nichelle W | Overall ExperienceThank you U-haul on Airline Blvd. Everyone was always nice and very helpful whenever I called with a question or situation with my payment, which was paid each month. I will refer my family or friends to this storage facility anytime.
Richell J | Overall ExperienceThe prices need to be lower for the size of the storage. I found better prices for larger space at another storage facility.
EZELL B | Overall ExperienceThe only issue I had was the runaround I got when I was going to pick up the last U-Haul rental I made. It’s like the two locations were not communicating with each other but yet I was getting messages to go to one and they didn’t have what I needed so they sent me to the other one which is the one that I was originally supposed to go to.
Jeanette C | Overall ExperienceTotal professional.
WILLIAM P | First ImpressionsRude disrespectful staff, never gave me my refund. Always said that the manager was the only one that could give me that refund after four attempts still no refund after I was told it would be refunded. Bathrooms were always a complete mess and stunk. Used as a storage place as well.
Dodd M | Overall ExperienceI love Mrs. Renee the store manager. All the staff was amazing
Shakila F | First Impressionsvery helpful
Tony H | First ImpressionsLove the employees so friendly and helpful great people to work with.
Diana W | Overall ExperienceIt was good for about 2 years.Thanks
texanna W | Overall ExperienceAmazing service! Friendly and welcoming
CHARLES S | First ImpressionsOffice staff was the best all around! They need a raise!
Deonate R | First ImpressionsThere was water leaking in my unit that I was unaware of and many of my items started to grow mold and mildew that I had to throw away. One of those items was my platform bed because it had been sitting in water which mold had started to grow on it.
Alaric S | Overall ExperienceService was great
Tanya B | First ImpressionsThe only negative i would say is the gate. The gate access code device should able to be reached from your car. And it should not be one to exit the gate. If you got in that means you have a code. So why would you need one to get out. And if it do stay in place that should be accessible from your car also.
TRACEY D | Overall ExperienceI had never used Uhaul before and was put in a horrible situation of moving out of state and being scammed. This was a nightmare. I came back to VA and was sent to Airline Blvd to store my items for a free month so I could get everything straight. The staff at this location was unreal. Immediately got me into a size unit that was convenient for storing my items. They understand I was in a situation that no one wants to be in and honestly took care of me. I worked with 2 younger guys at first ( I wish I could remember their names because they deserve a shout out ) and then finished up with Tyeva. These humans do not understand how much they all contributed to helping me out and I will forever hold gratitude for them. Uhaul better treat them right!
summer m | First ImpressionsThey would have gotten an excellent rating if they would have had the storage unit that I was first promised which was a 10x20 or larger
frances h | First ImpressionsMy only complaint is your billing system. The full month payment should not be required if a storage is not used for the full month. My unit was due Nov 3rd but I emptied it Nov 4th and the full payment was still taken out of my account. The office personnel was told the week before of my intention s. New requirements should be made for situations like this.
Doryce T | Overall Experience1WAS CHANGED for one month STORAGEthat was to be Free the First month
Jacqueline S | First ImpressionsThe pricelike so many other things is to high. The reason for the average rating is the price.
Lee D | Overall ExperienceI been using this company for 20+ years and never had a problem 👍👍👍👍👍
BARBARASWEAT R | First ImpressionsStaff was excellent for truck rental and storage. The whole team is friendly and helpful. I would absolutely recommend this location to anybody. Hard working team members.
Darlene D | Overall ExperienceFast and professional experience
Doryce T | First ImpressionsTy, Renee and all of the staff were very helpful as we moved out our recently deceased friend’s belongings which had been stored there for the past 15 years. They were always courteous and professional and I would definitely recommend this store for your storage needs. Thanks for making a very stressful time a smooth experience.
RONALD F | Overall ExperienceThank you for assisting me with closing out my reservation and calling me to let me know it was taken care of. The entire staff has been nice on the 3 occasions I’ve used services at this location.
Andrew P | Overall ExperienceI was told my storage was going to be a 104 dollars a month when I get there i.was told 159 dollars a month why say 104 dollars then say 159 dollars that's my problem ...with u haul storage...
Alonzo W | First ImpressionsGood community
Michelle D | Online Move InEveryone was friendly and helpful. I was really impressed that the storage areas were clean. I hope and pray no bugs or rodents will get into my things. I'm thankful there was an available space for our things. Thank you.
Richell J | First ImpressionsInitially I was told that the storage I reserved was unavailable and the representative on-site was unwilling to rectify the error however the manager heard the disagreement and rectified the situation to make a storage available for me which was appreciated.
ZANDRA S | First ImpressionsI was especially pleased with the support from Tyeva Stone. She's smart, kind and a pleasant problem solver. All of the staff I encountered was very kind and secencerly helpful
William C | Overall ExperienceManager was amazing
David J | First ImpressionsGreat!
MICHAEL D | Overall ExperienceRates kept going up during this time when families are struggling to live.
DOMINICMAXWELL G | Overall ExperienceI didnt think i would use the month of free storage i got for doing a one way move. But it sure was awesome to not have to pay anything when it turned out i needed it! Everyone at this location is amazing! Super kind, and helpful! Thank you all!
Alexander D | Overall ExperienceAuctioned my unit with my SS card and birth certificate in it and didn't work out a payment plan got told sorry for my loss
Andrew B | Overall ExperienceWould have given Excellent rating except the gate was broken entering in the facility. Suggest fixing it. Other than that it was a pleasant experience. The Management staff is very professional.
Lindsay W | Overall ExperienceWhen I signed up online, the website told me my first month would be free, only to then charge my card. I got a code for the gate to move stuff into storage, and it didn’t work at all. I called the storage manager today to have a rude manager tell me “we only do that for out of state moves” and for the code “you have to get a card”. No email I ever got told me about a card and the code didn’t even work the initial time which was what she told me it was for. Also, why would the website tell me my first month was free when I signed up if it’s not actually free! Poor advertising and exceptionally poor customer service.
Michele M | Online Move InI had no problems during the 4 years I stored my items.
Carolyn L | Overall ExperienceExcellent service. Very friendly staff.
Shiquita H | Overall ExperienceExcellent service
Shiquita H | First ImpressionsMiss Robison has always been great when I go in but there was a thinner black woman working last night and I would rather take late fees than work with her again. She’s incredibly rude and was eating the whole time she was ordering the guy helping me around. I would rather not have to work with her again.
MIKHAILKANOE S | First ImpressionsWay over priced for a small unit outside, should have did more research online and got a better deal
Learthur C | Online Move InI have had storage there since 2013 and I was disappointed that I lost precious items up for auction. I have not been In this status but one other time during the pandemic for which I was hospitalized twice for Covid. I felt like I could have been given one more week to get my sentimental non replaceable items out. Was given discounted rate but needed my family items. Deeply saddened.
CAROL H | Overall ExperienceI had a wonderful experience using U-Haul storage company for the past 11 years thank you very much for your help and I would recommend you to other people who are interested take care and happy New Year.
LISA S | Overall ExperienceI noticed openings in the lower wall which could make easy access for rats and bugs. Ijs
MICHAEL G | Overall ExperienceAll issues that arose was dealt with and resolved in a very efficient manner and I was very pleased with the results thanks
Jeffrey D | Online Move InOutstanding service
Jeffery M | Online Move InSmall problem with a billing issue but was resolved in a timely manner. Facility is well lit and storage unit are well maintained and clean.
Prudence E | Overall ExperienceTyeva was a life saver ! She immediately took care of a major issue that was missed by my original customer care advocate. Her professional and promptness to solve the issues was impeccable! The staff was also very friendly and helpful. Graciously Kelly
KELLY S | First ImpressionsFirst, there was supposed to be a free lock. NOPE! Had to go and ask at the office and was told all out and that I could purchase one of their other ones. Then had to walk all the way around to get back in because there is no key pad on that side of the bldging. Then tried to use the cart and ramps. The concrete ramp was broken on the end so created a VERY LARGE LIP to try and get over. The cart had a broken wheel most likely broken by the very large lip. Our furniture Dolly couldn’t even maneuver well over this lip. Made it VERY MISERABLE AND DIFFICULT TO MOVE IN. ADDITIONALLY the door shut and locked us out while trying to move in so I had to walk to a different door to let us in. All in All it was a very frustrating move in with many a cuss word spoken!! 😡. SO NOT HAPPY WITH THIS EXPERIENCE!!
Tuesday A | Online Move InMy things were auctioned off in the middle of a pandemic and I was NOT given any written notices in advance
CLAUDINE E | Overall ExperienceThe staff expressed that reservations were being made online and over the phone for storage units that they did not have available, fortunately, they had the size I was looking for and the young woman behind the counter was amazing. She was waiting on 1 customer, and helping 2 co-workers and didn't miss a beat.
Beverly F | First ImpressionsThe staff was new and struggled through the check in process. Their customer service skills were poor at best. It took over an hour to checkin due to the lack of knowledge. Everything I had put in the system when I made the reservation had to be put back in. After an extremely long move I was hoping to have everything run smoothly, your team did not make that happen.
Karen D | First ImpressionsEmployees should have more knowledge of how to navigate the systems software. I spent over an hour at the front desk to receive the keys for the U-haul truck and to receive my access card for the storage unit. Training should definitely be held more often to make customers experience more efficient.
Kendal W | First ImpressionsThe time I requested was not met. I requested an 8 a.m. pick up but didn't find out until I got there that my reservation time had been changed to 1 p.m. This threw my entire day off and I lost my help as a result of the change.
Barry C | First ImpressionsWe made reservations over the phone over two months prior to relocating from Florida to Virginia. When we finally arrived with a huge 26ft uhaul and a car being towed, they told us there are no units available. You can imagine the panic we felt that moment. Apparently uhaul (corporate) will overbook things but the units themselves are “first come first serve” at this location. Having said that, the staff accommodated us rather quickly and ended up finding a unit that just emptied out which was perfect for our things. Their customer service was fantastic and the people working there are very accommodating and work hard. Can’t say enough good things about this location. Hopefully uhaul corporate can correct this booking issue. Overall very satisfied with my experience after it was all said and done.
Emmanouil K | First ImpressionsCuándo fui a buscar al troqué me mandaron a dos diferentes direcciones porque cuando llegaba a la dirección que me decían que estaba el troqué no estaba disponible me tenían que mandar a otra dirección y perdía más tiempo
IVISROLANDO G | First ImpressionsGreat experience with storage due to staff and cleanliness, highly recommend to rent from this location!
SHARON R | First ImpressionsThe bottom of the storage door has a metal little lip to it and it should have a cover of some sorts, i sliced my ankle using that part to push down on the door.
Nicole h | Overall ExperienceThe team was very helpful and accommodating during a very busy time of day. Thank you
Skip G | First ImpressionsThey are the BEST!!! Give those girls a raise!!!!
Nicole H | First ImpressionsThe gate was broken, but pending repairs. KT was very helpful, friendly, and ensuring public safety bu ensuring that CDC guidelines were followed. I really appreciate that!
Samantha S | First ImpressionsI had my bass boat and trailer stored there and the 7:00 PM closing time was inconvenient to make coming back from fishing.
Jon T | Overall ExperienceThe manager there is awesome and always so understanding
Ashley F | Overall ExperienceVery good service. Best price I found.
Jon T | First ImpressionsOnly recommendation would be to have set spots for the RV/Boat storage lot that allows larger vehicles to get in and out
Bradley C | Overall ExperienceFacilities were always neat and clean, no issues at all with storage unit
Robin F | Overall ExperienceFast check in
Herman S | First ImpressionsMy unit is a ltitle older and it's outside; so it's as good as I can expect.
Rodney H | First ImpressionsIt would be great to have keyless entry in to the gate, without getting out of your car.
Tamika P | Overall ExperienceFantastic staff, very freindly and helpfull
Bradley C | First ImpressionsStorage was good. But there are little bugs in all of my stuff. Not sure where they came from. But maybe there could be some type of bug repellant in the storage units. Or something. Thanks.
esther j | Overall ExperienceGreat service
Jakeeta W | First ImpressionsStaff have excellent customer service skills !
Caffey W | Overall Experienceexcellent service.
Roger N | Overall ExperienceGreat deal and people
Bobby B | Overall ExperienceVery kind and attentive and knowledgeable/ She was patient.
CAROL H | ReservationNever had any issues w/ the facility or staff. Staff upon move-out was super friendly and helpful.
Morgan T | Overall ExperienceMy reservation was wrong
MICHELLE W | Overall ExperienceAll staff personnel were very helpful and accommodating, especially the gen mgt Tyeva Robinson. Thank you for helping my moving experience less stressful. Sincerely, C. Neely
Cynthia N | Overall ExperienceThe service is a little slow but everyone there is usually very helpful.
cheri j | Overall ExperienceI picked up a truck and in about 2 1/2 hrs it broke down in a bad area at night with my grandson and was never compensated for the inconvenience rather I was blamed for the trucks malfunction , how
Denise F | Overall ExperienceNo comment
Angenita S | Overall ExperienceThe worst experience with a large company like Uhaul that I’ve ever experienced. My items were damaged and I got absolutely no help as to replacing my things and I got the run around from staff.
Erica H | Overall Experience