Customer Reviews for U-Haul Moving & Storage at Alpine Ave

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Alpine Ave

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Robert M. on

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BHOGILAL P. on

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kenneth h. on

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Was very happy with the service provided.

joe p. on

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I showed the service rep the door on the trailer was loose. He said he would have it looked into.

Shelby E. on

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paula j. on

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The young man at this location was extremely helpful but he was the only employee there at the time and he was trying to do everything by himself. Kudos to him but shame on management for poor scheduling.

Bill S. on

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The pick up and drop off locations were good. But, when I called the main uhaul phone number, the customer service guy had terrible people skills.

Loreen J. on

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george m. on

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No changes required

Eric w. on

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adrian h. on

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dennis b. on

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Charged $31.50 for an 1/8 tank of gas. I took pics of the mileage and fuel before and after. I will dispute this with my back and U Haul. I got screwed last time I used you, shame on me for trying you again. Never again

Joseph O. on

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Fantastic customer service! You guys we're so helpful and quick for check out and check back in. Really friendly and just overall great!

John N. on

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Maria D. on

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Jered B. on

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Aaron S. on

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Holly C. on

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jacob r. on

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GAIL P. on

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This entire process couldn’t have been easier. Everyone at pick up and drop off was extremely helpful and nice. This was my first time renting from uhaul and I will happily do it again and recommend you to friends.

Mark W. on

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Very helpful customer service agent, went out of her way to help.

Kevin H. on

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raymond l. on

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I accidentally put in the wrong time and they made sure I got a truck anyway and called ahead to another location for us to go to! So sweet!

jerry k. on

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The truck that I rented need some work done. The truck got up to a certain speed than it started to shake. Call the store where I rented the truck NO ANSWER BAD SERVICE.

Maria L. on

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fred c. on

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Martin O. on

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Very pleasant experience. Explained everything to me and hooked everything up.

leonard f. on

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Joseph H. on

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I stood there while the "manager" talked to an employee for 5 minutes about stuff I can only assume could have waited until I got my paperwork done. I had already registered online and paid in advance so I didn't have to wait long. The older guy that helped me hook up was great though.

Charles H. on

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Robert A. on

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debbie v. on

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YOUR 19.95 rental cost me 65.00 I had the vehicle for less the 2 hours. was charged extra, for insurance , I have full coverage. I would not rent here again. I felt taken advantage of , and your call center, was a joke,, I was trying to get info, and was told I could rent a 8 inch truck, I was so confused after that I had to go to the store. big disapointment

thomas b. on

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overall good experience.

Dave H. on

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the sun visor on the drivers side was broken & would not stay up, and the cab of the truck REEKED OF MARIJUANA !

Kevin W. on

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The trailer that I had rented, although was adequate and functional for the job I had to do, was a little beat up. The sidewalls were shaking back and forth as I drove down the road. The top rails were bent and rusty. The tires looked like they were fairly new and all parts of this trailer operated smoothly. It just looked old and worn. The employees were fast and friendly and had me setup and on the road quickly. Overall an excellant experience as always.

gary r. on

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Angelina T. on

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mark s. on

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Nothing in particular, the guys were very helpful and everything functioned well.

joe c. on

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Jon A. on

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Windshield wipers are way overdue to be replaced - very difficult to drive in the rain. Otherwise all fine.

William L. on

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Robert E. on

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Jim C. on

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JEFF H. on

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Seemed like the location was short staffed.

Thomas C. on

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All I want to say is that trailer was fantastic. Easy to hook up, I loved how you could stand on the steps around the outside. I really liked how the wheel wells were on the outside of the trailer. Nice touch on the ramp with the easy gearing on it for lifting up and down.

Jaclyn W. on

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The website tricked me into paying double for my rental because it did not inform me that one way cost was over double what the cost would have been had I returned it to the original pick up location. Considering I had to drive right past the pickup location directly after dropping it off on the other side of town, I would not have chosen this super expensive package had I been aware of the insane price difference. When made aware of this management did not aid me or refund me at all. I was completely ripped off and I am super angry about it.

DANIEL M. on

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Eric Z. on

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Ric G. on

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Really slow service. I did all the required online registration for express pickup, which saved me time once I got to an employee, but waiting in same line behind 4 other customers that did not do this meant 30 minutes wait. There should be a line for express pickup reservations.

ROBERT H. on

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Nice new truck..

Allen L. on

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Jim D. on

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Nancy G. on

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Always good customer service.

Erica Y. on

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The manager on duty was very receptive to answering questions, helping us with problems and mAde the experience a good one.

Michael G. on

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I had used this company to help with my move, put down $100 and my charge was 65.34 never got any return back then had gotten another charge on my card saying i had them more money without my knowledge or consent. I will never use or recommend your moving service to anyone you rip people off of their money. Please be aware of extra charges on your account after using their service.

KEVIN M. on

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Ryan Miller and staff did a great job!!!

Oselenonome O. on

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DAVID W. on

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Kenneth S. on

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Kevin S. on

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I can’t think of any.Customer service was fantastic,and the vehicle was great!

Scott S. on

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Sarah C. on

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Terry C. on

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Very efficient

Michael C. on

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Theressa W. on

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Time window was 2 hours but took closer to 3, but very happy with hitch and service.

Harold o. on

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gary r. on

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joshua s. on

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Easy pickup and dropoff. Nice staff, will use again.

Maria L. on

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Abigail S. on

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I returned the truck on time then the next morning was woken up to a phone call very early saying that my rental was due back the previous day and I was questioned why I hadn't returned it. I state that I had and they needed to fix this immediately. Staff seemed totally clueless. It was stressful and a hassle for me and they called way too early. Very incompetent and annoying

Chris L. on

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James B. on

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Pickup and Drop off Dates reported from the website and phone app are not the same as what is ultimately contracted. Not the fault of the location. There is problems with the web and app at the corporate side.

Salvador M. on

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It feels really good to go back to being treated very nice and respected like the old times. I really appreciate it!!

Geneva M. on

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There is nothing more you guys can do, great service.

HARLEY W. on

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After getting the hitch done Saturday, I was under the back end looking at the wiring because they had given me barely any length to work with when connecting to a trailer. Upon inspection I noticed they had used a single zipstrip to keep the wires in place. The bulk of the wiring was hanging in midair with some of it laying directly on the driver side muffler. Overall a decent job done on the main hitch but they need to pay attention to how they are hanging the wires and how much they are leaving for the customer to work with.

Jennifer D. on

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Again, unfriendly, staff who didn't have much interest in customer service.

Jan B. on

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Jerry P. on

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MARY S. on

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Everything was terrific.

Rebecca W. on

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Service was great.

Douglas P. on

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Robert M. on

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Lawrence A. on

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Benjamin K. on

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Sandra H. on

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We rented a trailer and your employee that hooked it up was great. Knowledgeable and personable. Thank you!

ROBERT W. on

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Excellent! Staff is awesome!!!

John k. on

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Nancy B. on

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Overall everything was fine. Just a few issues. The check in went very smoothly, but the van showed the right front tire was low on air. The attendant commented on it but said it was probably just acting up because it looked fine to him. He did not check the pressure. The van drive well and seemed in good working order, but it smelled strongly of cigarettes despite being a non-smoking van. That bothers need that they would send it out smelling as it did. One last issue. I drove only 18 miles, yet I had to put in 3 gallons of gas to get it to where the contract said the gas gauge needed to be. Either it gets really terrible mileage or there was less in the tank than there was supposed to be. Likely both.

justine d. on

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When I first came in the service was good. Someone was at the count. When I came to drop off, there wasn’t anyone and the counter. Waited about 5 mins, and had to flag someone down. Other locations always had at least one person up front to greet the customers and be ready to help the guest. The guy who helped me when I dropped the truck off seemed to be annoyed as if I was interrupting his work.

Robert E. on

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Great doing business with you.

ANGELA P. on

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Loved the van I got, felt like a teenager again. It was big enough to haul so much of my stuff.

amrik t. on

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Linda A. on

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ROBERT W. on

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Everyone I felt with from pickup to drop off were great! I'll be back.

Dale I. on

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ROBERT W. on

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More fuel in the trucks.

Edward B. on

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Nothing.very pleasant experience.

Ben D. on

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The app and website are terrible, it won’t let me use my password or reset. The website won’t let me reserve, because I have an account that I can’t log in to. Pickup was ok. Dropoff made me wait 15 minutes for NO reason.

Jeff S. on

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Barbara M. on

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Patty S. on

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check engine oil came up when I turned the truck on, I reported it when I brought it back. The truck was amazing, well kept and clean

Jonathan B. on

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Manager was very unprofessional. He said that I damaged the vehicle and also entered the incorrect return mileage. I will never be renting from U-Haul again!

WALTER J. on

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ROBERT W. on

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This was perfect!

Jeffrey S. on

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Brian W. on

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One person working the counter 8 people in line waiting to be helped. The one person at the counter helped a customer left to get the equipment came back did it all over again. The sense of urgency was very poor I waited to be helped 25 minutes, I was 3rd in line.

Fred F. on

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Great service & equipment

Tammy M. on

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Love the new cargo vans!

Douglas B. on

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Michael R. on

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I was supposed to pick up at the u-haul close by to me, but the reservation was changed without my knowledge. It was a huge inconvenience for my family who drove over 2 hours to help me move.

Craig B. on

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Was in and out quickly, no recomendations at this time. Wasn't there long enough to make any determinations. Was very satisfied with personnel.

Milan K. on

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Diana N. on

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Stacey M. on

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Understaffed

Francisca M. on

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its expensive

Alan C. on

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Alan C. on

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Alan C. on

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Matthew M. on

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Brenda P. on

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barbara w. on

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Very rude service and they over charged our debit card told us one price and charged us twice the amount had to call main office to get the real price and they gave the money back

Brandon F. on

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Staff was great. But 10’ truck should also have some sort or loading ramp like the bigger ones. I was moving appliances and it was a nightmare lifting it up into the bumper.

Perry H. on

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Daniel P. on

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Before I left, I took a quick look inside the trailer. It was absolutely covered in dirt. The representative from U-Haul quickly swept it out. I did not check to see if it was a good job. When I got to my home as I was bringing furniture to move it in the trailer, I saw ithere was manure Everywhere squished into the floor. I took some sticks and things I could find to scrape it out. Than I cleaned it as best I could. I just swept everything out or into the corners. It was disgusting. I’m am very disappointed. The bottom of everything I have is covered in what looks like Poop.

patricia h. on

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Better Communication,, I called to pick up the U- Box. They said they had no idea I was coming. Thank God there was a man to drive the fork lift to put our box on a trailer. Otherwise all the Help I had to drive it to our house and unload would have been a thing of the past. My husband and I are seniors and that would have been a hard task to complete.. I could not afford to leave it set until they could come the next weekend.

Michael H. on

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Susan F. on

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Amy C. on

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I was overcharged for the miles I used. The check in person seemed to not want to do her job when I dropped off the truck.

Lori Y. on

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The Alpine Ave U Haul did everything they possibly do to make this move perfect. We had a hiccup when we came to clear the box out, and instead of making us wait, the wonderful lady that was driving the hi-lo loading a semi, brought our box over to where we were parked, and let us unload with ease and no problems! Ryan - the manager here, and the entire crew working here are fantastic in my eyes - I would recommend this U-Haul to ANYONE who has to move - cause they go above and beyond to make a stressful experience so much easier!!

Arii M. on

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JASON B. on

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Best in the world! everything is mint!

JASON B. on

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I wish you guys had a 6 star option!!

JASON B. on

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Perfect everything!!

JASON B. on

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Good good good!!

DEREK L. on

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Amazing service and most friendly staff in the world!!

PEGGY H. on

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bill m. on

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Girl that help me was great

Craig B. on

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The signage at the drop off canopy says to stay with your vehicle. I waited way longer than I was comfortable and went inside and the one staff member said he was by himself and was waiting on another customer. I remember pulling into a gas station and the attendant comming out to pump your gas, check your oil, clean your windshield. If thats not the type of customer service you can provide take those signs down and instruck the customer to go inside during bussiness hours. One or the other. Or hire more staff.

Jon A. on

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Very quick and easy

Kristine M. on

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The location was especially busy when we went (on a late Saturday afternoon), and there was a longer than expected wait time.

Kristen S. on

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Eliot P. on

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Staff was unable to do install because they couldn't get the necessary bolts off.

tricia m. on

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Long lines terrible customer service

Joseph A. on

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Both the pickup and drop-off person was helpful and friendly.

Mary L. on

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Kari H. on

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The guy at the desk was extremely friendly.

Kenneth C. on

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Karen E. on

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Scott G. on

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Everything went very well. Nice associates.

Alexys C. on

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Presley A. on

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I was told when I schedualed the rental that it would come with ratchet straps. When I got to the location to pick it up they told me I had to purchase ratchet straps. I was picking up a motorcycle and they sold me the wrong ratchet straps due to which my motorcycle fell over in the trailer while driving and I had to transport it home on its side. There is now a dent in my gas tank and I paid for insurance on the truck and trailer.

Kenneth M. on

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Debra M. on

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Excellent customer service!

Miguel A. on

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I had the POD delivery but with the people I spoke on the phone, the people who delivered my POD from start to destination point were professional and curtious...plus helpful with any questions I had.

Ben S. on

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I was told by Monique that I would not be billed for December. I was billed on the 20th and my U-box was delivered/unloaded and returned on the 21st😞

BRYAN F. on

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excellent service

charlotte d. on

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Horrible customer service and communication throughout my entire process. I've had to call the highest ranking associate I could reach to help resolve issues. I've indirectly been charged for items.

Mackenzie A. on

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The gentleman helping us was kind and professional. When we asked where to park the Ubox trailer, he wasn't very knowledgable but to be fair that wasn't his job. He offered to take care of it for us.

Lisabet G. on

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Monique worked with me to get my U-Boxes delivered and picked up when I had extenuating circumstances. Thank you very much. I did not use the storage facility.

Jayne G. on

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EXCELLANT delivery and pickup service was done by Jamie and Danielle. However, staff at store location when making original arrangements was not knowledgeable of UBox.

Dan M. on

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A terrible experience. Box was delivered about 3 hours later than promised. Pickup was 9 days late! Tons of excuses of too busy and understaffed. Bad customer service. Pass on this option.

Nancy W. on

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Did not visit the facility. Had U-Box delivery and pick up. Was very happy with Danielle’s service!

VALERIE N. on

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Staff argued in front of us. Delivery of UBoxes were an issue. Communication was lacking. Kept sending me bills I didn't owe.

Matt L. on

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I rented a U-Box from this location but did not personally visit the actual store.

joseph c. on

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Ok

alaynna y. on

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The staff was unaware of my request to pick up my U-Box and complained I only gave them 24 hr notice - which they hadn't noticed. They passed the buck on everything and took no ownership.

Bhavani r. on

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Very bad customer service with rude behavior from the manager