Customer Reviews for U-Haul Moving & Storage at Alpine Ave

4417 reviews

2345 Alpine Ave NW   Walker, MI 49504
(South of I-96)

(616) 363-4811

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(616) 363-4811

2345 Alpine Ave NW
Walker, MI 49504
(South of I-96)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The staff seemed very reluctant to unhook our car dolly.

GARYHUGH M. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER C. 
Rating:
5.0

Customer did not leave a comment.

TAMMY SUE E. 
Rating:
5.0

Customer did not leave a comment.

GREGORY DALE W. 
Rating:
4.0

Quick and effecient rental

TODD K. 
Rating:
5.0

Customer did not leave a comment.

ROBERT SHAWN B. 
Rating:
5.0

My experience and interaction with the staff was a notch above outstanding. I did my pickup on time and had to return later that day for a small ball to tow and the lady working the counter ( hair in pride colors) was simply AWESOME. I will be a regular U-Haul customer when needed for sure thank you, Michael

MICHAEL F. 
Rating:
4.0

Would have had enough personnel to provide actual return instead of being told they will send final billing after their daily walk thru. I would expect check in would be done while I was there.

MICHAEL LEE M. 
Rating:
5.0

Equipment return process was odd - no one to verify check-in and confirm equipment. received email 2 days later.

REED B. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHYRICHARD J. 
Rating:
5.0

Service personnel were great, friendly helpful. Have used uhaul twice in past 6 months and will use again because of this. Truck they recommended was perfect A+. Keep doing what you are doing.. Thanks

GREGORY ALAN S. 
Rating:
5.0

Customer did not leave a comment.

Jacob H. 
Rating:
5.0

This location was excellent, but I am disappointed with the overall U-haul experience. I was able to reserve a trailer online, but then five hours later I received a call saying they didn't have a trailer available. I had to drive 40 mins to this location to get a trailer (and obviously take it back to the same location), which was extremely inconvenient. And then when I mentioned the $50 guarantee when you reserve with a credit card Steven from the Muskegon, MI Apple Ave. location was a (excuse my French) complete asshole.

NATHANYU HARDY G. 
Rating:
2.0

Man with pony tail at counter had terrible attitude. Trash (old tire) found in my trailer. The trailer smelled awful.

Daniel I. 
Rating:
5.0

Customer did not leave a comment.

Graciela H. 
Rating:
5.0

Customer did not leave a comment.

EMILY JENNIFER M. 
Rating:
4.0

The gentleman who helped us with pick-up/drop off was very friendly and helpful -- despite being very busy. I was trying to do it all through my phone but was having issues with the location settings and he offered to handle it for me. In a hectic day, I appreciated the excellent service.

Jennifer A. 
Rating:
4.0

Great staff General Manager was helpful and knowledgeable it felt like he cared about me the customer. Dan

DANIEL B. 
Rating:
5.0

Very helpful and accommodating crew at this shop.

HAROLD A. 
Rating:
5.0

Staff was very helpful and got me hooked up quickly.

David F. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
2.0

gave me wrong trailer

Ronald R. 
Rating:
5.0

Customer did not leave a comment.

CATHERINE JEAN B. 
Rating:
5.0

Customer did not leave a comment.

ERIC W. 
Rating:
5.0

can't think of anything you can improve on everything was the best

LEE ROBERT H. 
Rating:
5.0

I am very impressed on how the trailer done with my car, since it was my cars first time. Over all the Sales Agents were nice, very friendly, and helped out what i needed for the trailer, a huge thank you for everything they do

MARK T. 
Rating:
5.0

The young lady was very nice cooperative got me and get me out. And very polite to the people that are waiting.

CRAIG HENLEY J. 
Rating:
3.0

The equipment condition 26' truck was beyond poor condition and sub standard for uHaul. It seriously shook so terribly we felt the cab would come off the truck. The dashboard bounced around as if if was hardly attached to the frame of the truck and the tires probably should have been replaced 15,0000 miles ago. The oil light came on within the first 20 miles of the trip, and was a half quart low on oil, so it obviously was not maintained prior to being rented. The vehicle needs some serious attention before continued to be rented out

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY ROBERT S. 
Rating:
3.0

Customer did not leave a comment.

kristopher B. 
Rating:
5.0

Customer did not leave a comment.

Blake B. 
Rating:
5.0

Nothing. You guys are awesome already.

SEBASTIAN C. 
Rating:
3.0

Customer did not leave a comment.

LOWANDA H. 
Rating:
4.0

Customer did not leave a comment.

Roger S. 
Rating:
5.0

Customer did not leave a comment.

TODD J B. 
Rating:
1.0

Have the truck that I paid for. I've been charged twice now!

JAMES STEVEN M. 
Rating:
1.0

Would NOT recommend. Truck broke down before we reached the destination, upon further inspection oil was super low and truck was out of coolant. We were given a ticking timebomb! Trucks should be inspected before given to customers! Extremely disappointed. Even the tow truck driver told us we should have used Penske

Megan B. 
Rating:
3.0

First trailer lights did not work. Statement made: "I told my manager those lights needed to be fixed." Second trailer was dirty inside and required work before I could put goods inside. Other than that - things were smooth.

John V. 
Rating:
5.0

Customer did not leave a comment.

NORA FRANCES K. 
Rating:
5.0

Thank you so much for service

KENNY P. 
Rating:
5.0

Customer did not leave a comment.

Lora G. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Add comment section when filling out form for overall cleanliness check before renting.. it was ok.. no dings or chips but windows were filthy and smelled like someone hauled cattle...

Gina W. 
Rating:
4.0

Nothing, the service was better than expected!

JAMES FRANCIS S. 
Rating:
5.0

Customer did not leave a comment.

JOEL V. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

Sarah C. 
Rating:
5.0

Nothing, was a great experience

DAVID CHARLES B. 
Rating:
5.0

Had a great experience with the lady that helped me. I wish I would have gotten her name. She was the only one that seemed to be working and she was dealing multiple customers. Outstanding customer service. Thank you.

Jason C. 
Rating:
5.0

Customer did not leave a comment.

PAULAJUANITA S. 
Rating:
5.0

Customer did not leave a comment.

Katherinegrace T. 
Rating:
5.0

Customer did not leave a comment.

Thomas A. 
Rating:
4.0

No problems, met my expectations

DAVID ARLON B. 
Rating:
5.0

Customer did not leave a comment.

jerome S. 
Rating:
4.0

Customer did not leave a comment.

Mike D. 
Rating:
5.0

If I were in business I'd hire Kathy (Kelly?) away from you. She is a great employee.

Eric N. 
Rating:
2.0

Customer did not leave a comment.

COURTNEY KAY B. 
Rating:
1.0

We delivered to alpine location at 6pm as stated on contract. But discovered it closed at 5pm. Tried calling but got caught in a phone loop. Never got a real person. We want to make sure not charged a late fee. Thanks

Kevin K. 
Rating:
5.0

Customer did not leave a comment.

CARL RICHARD G. 
Rating:
5.0

Customer did not leave a comment.

ROMY G. 
Rating:
5.0

Not sure what you could improve. My experience was great. The few staff that were on hand were very helpful. I showed up early for my reservation. They got me in and out quickly anyway had friendly banter about it being a nice weekend and a busy moving time of the year. Staff could tell that I was one that didn't mind talking and even joking a little while my card was being processed and all that. When returning things went just as smooth. I over estimated when I would have the equipment back because I didn't want to be late. Hey I get it for the day right. Lol. So when I was 4 hours early and they were busy. No problem. Still helped pretty quickly. Everything was top notch. Great experience and will use this location every time I move. Which I hope is not often.

JONATHAN LEE K. 
Rating:
4.0

Customer service representative was wonderful!

MICHAEL ALAN L. 
Rating:
5.0

Friendly staff, helpful and easy. I like the text communication too.

TIMOTHY PAUL G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL F. 
Rating:
3.0

We were delayed in picking up our trailer and got a lecture from the guy at the counter about being on time. Plenty of equipment available and no other customers in the place. Served no purpose other that to tick me off. I didn't get the condition survey until I was 10 mins down the road-not very practical The return process is great though-on-line survey and location sharing is a good use of tech.

CHRISTOPHER F. 
Rating:
5.0

Customer did not leave a comment.

VICTORIA JUNE M. 
Rating:
5.0

Gas was empty when I picked up the vehicle. Online checkin is not convenient and is confusing.

LINDSAY W. 
Rating:
1.0

Customer did not leave a comment.

GARY JOHN S. 
Rating:
1.0

Don't over book reservations.

WHITNEY MICKEL H. 
Rating:
3.0

Have Blue haired person sitting in showroom get off his cell phone long enough to answer questions. The young lady cleaning and actual working offered to help drop the trailer.

ROBERT HARRY E. 
Rating:
3.0

Greater staffing, in store but ESPECIALLY on the phone. Frustratingly long wait times both times I interacted with Uhaul by the phone.

Douglas P. 
Rating:
5.0

Customer did not leave a comment.

Samuel P. 
Rating:
5.0

Maybe having the trucks with full tank will be more fair so it can be taken in the same level of gas.

Fernando G. 
Rating:
3.0

The 24/7 drop off was crazy and stressful. I think you were having technical difficulties, but not being able to access your website, or anyone by phone and worrying about being charged more for not being able to properly return our truck was not a good experience after a day of moving. Maybe if all of your access points are down you should send someone out to the location, put a note on your door ... something.

christine C. 
Rating:
5.0

Customer did not leave a comment.

Denise K. 
Rating:
5.0

Customer did not leave a comment.

ROBERTMARTIN H. 
Rating:
5.0

The employees at this location had our trailer unhooked in no time and were very pleasant to interact with.

Joseph E. 
Rating:
3.0

I was treated nice by the employees and the equipment worked well. It was really helpful to be able to rent the trailer and do what I needed to do! It may be helpful to do some organizing and trash pick up around the yard from an appearance standpoint.

GARY R. 
Rating:
5.0

Customer did not leave a comment.

DAWN C. 
Rating:
3.0

Let people know ahead of time that if its after 6pm to let them know that know one will be at the office there but that there are instructions on how to get your keys and what not so it doesn't take as long as it did for us

Zachary A. 
Rating:
5.0

Customer did not leave a comment.

Austin R. 
Rating:
5.0

Seats had dog hair all over them. Why is there no vacuum available at this location?

jennifer B. 
Rating:
5.0

Customer did not leave a comment.

MARK LEON M. 
Rating:
4.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
4.0

Customer did not leave a comment.

Jim H. 
Rating:
5.0

Customer did not leave a comment.

ANDREW K. 
Rating:
5.0

Alex was awesome and a great help.

JAMES DALE L. 
Rating:
5.0

Very friendly and professional staff. Would totally recommed this location!

GILBERTO N. 
Rating:
5.0

Customer did not leave a comment.

SUSAN ALICE H. 
Rating:
5.0

Equipment ran well. Broken glass and oil inside trailer.

Alex K. 
Rating:
5.0

Customer did not leave a comment.

Guy L. 
Rating:
3.0

Used 5 gallons of gas to go 35 miles. Cost me more to refill than the rental of the Van.

DANIEL LEE Z. 
Rating:
5.0

Customer did not leave a comment.

REBECCA ANN G. 
Rating:
5.0

Great bunch.

WILSON S. 
Rating:
2.0

Customer did not leave a comment.

CHRISTOPHER R. 
Rating:
3.0

Customer did not leave a comment.

RACHEL P. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN FRANCIS P. 
Rating:
5.0

Customer did not leave a comment.

Kathy K. 
Rating:
5.0

Customer did not leave a comment.

ROBERT V. 
Rating:
5.0

Service was great.

Rebecca W.  |  Overall Experience 
Rating:
5.0

I had the POD delivery but with the people I spoke on the phone, the people who delivered my POD from start to destination point were professional and curtious...plus helpful with any questions I had.

Miguel A.  |  Overall Experience 
Rating:
5.0

I was told by Monique that I would not be billed for December. I was billed on the 20th and my U-box was delivered/unloaded and returned on the 21st😞

Ben S.  |  Overall Experience 
Rating:
5.0

excellent service

BRYAN F.  |  Overall Experience 
Rating:
1.0

Horrible customer service and communication throughout my entire process. I've had to call the highest ranking associate I could reach to help resolve issues. I've indirectly been charged for items.

charlotte d.  |  Overall Experience 
Rating:
3.0

The gentleman helping us was kind and professional. When we asked where to park the Ubox trailer, he wasn't very knowledgable but to be fair that wasn't his job. He offered to take care of it for us.

Mackenzie A.  |  Overall Experience 
Rating:
5.0

Monique worked with me to get my U-Boxes delivered and picked up when I had extenuating circumstances. Thank you very much. I did not use the storage facility.

Lisabet G.  |  Overall Experience 
Rating:
5.0

EXCELLANT delivery and pickup service was done by Jamie and Danielle. However, staff at store location when making original arrangements was not knowledgeable of UBox.

Jayne G.  |  Overall Experience 
Rating:
1.0

A terrible experience. Box was delivered about 3 hours later than promised. Pickup was 9 days late! Tons of excuses of too busy and understaffed. Bad customer service. Pass on this option.

Dan M.  |  Overall Experience 
Rating:
1.0

Staff argued in front of us. Delivery of UBoxes were an issue. Communication was lacking. Kept sending me bills I didn't owe.

VALERIE N.  |  Overall Experience 
No reviews have been submitted for this location.

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