Customer Reviews for U-Haul Moving & Storage at Alpine Ave

4344 reviews

2345 Alpine Ave NW   Walker, MI 49504
(South of I-96)

(616) 363-4811

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(616) 363-4811

2345 Alpine Ave NW
Walker, MI 49504
(South of I-96)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The 24/7 drop off was crazy and stressful. I think you were having technical difficulties, but not being able to access your website, or anyone by phone and worrying about being charged more for not being able to properly return our truck was not a good experience after a day of moving. Maybe if all of your access points are down you should send someone out to the location, put a note on your door ... something.

christine C. 
Rating:
5.0

Customer did not leave a comment.

Denise K. 
Rating:
5.0

Customer did not leave a comment.

ROBERTMARTIN H. 
Rating:
5.0

The employees at this location had our trailer unhooked in no time and were very pleasant to interact with.

Joseph E. 
Rating:
3.0

I was treated nice by the employees and the equipment worked well. It was really helpful to be able to rent the trailer and do what I needed to do! It may be helpful to do some organizing and trash pick up around the yard from an appearance standpoint.

GARY R. 
Rating:
5.0

Customer did not leave a comment.

DAWN C. 
Rating:
3.0

Let people know ahead of time that if its after 6pm to let them know that know one will be at the office there but that there are instructions on how to get your keys and what not so it doesn't take as long as it did for us

Zachary A. 
Rating:
5.0

Customer did not leave a comment.

Austin R. 
Rating:
5.0

Seats had dog hair all over them. Why is there no vacuum available at this location?

jennifer B. 
Rating:
5.0

Customer did not leave a comment.

MARK LEON M. 
Rating:
4.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
4.0

Customer did not leave a comment.

Jim H. 
Rating:
5.0

Customer did not leave a comment.

ANDREW K. 
Rating:
5.0

Alex was awesome and a great help.

JAMES DALE L. 
Rating:
5.0

Very friendly and professional staff. Would totally recommed this location!

GILBERTO N. 
Rating:
5.0

Customer did not leave a comment.

SUSAN ALICE H. 
Rating:
5.0

Equipment ran well. Broken glass and oil inside trailer.

Alex K. 
Rating:
5.0

Customer did not leave a comment.

Guy L. 
Rating:
3.0

Used 5 gallons of gas to go 35 miles. Cost me more to refill than the rental of the Van.

DANIEL LEE Z. 
Rating:
5.0

Customer did not leave a comment.

REBECCA ANN G. 
Rating:
5.0

Great bunch.

WILSON S. 
Rating:
2.0

Customer did not leave a comment.

CHRISTOPHER R. 
Rating:
3.0

Customer did not leave a comment.

RACHEL P. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN FRANCIS P. 
Rating:
5.0

Customer did not leave a comment.

Kathy K. 
Rating:
5.0

Customer did not leave a comment.

ROBERT V. 
Rating:
1.0

Cost was higher then quoted- person at counter was less then friendly. Had truck for 3 hrs and was charged more for gas then should have been. Will not use your company again.

VALERIEA W. 
Rating:
5.0

Customer did not leave a comment.

ROGER D. 
Rating:
5.0

Very knowledgeable and helpful employees

GREGORY S. 
Rating:
5.0

Excellent !!

EDGAR A. 
Rating:
5.0

Customer did not leave a comment.

Peter L. 
Rating:
5.0

Got charged extra for gas even when I filled it up back to where it was

Debra K. 
Rating:
1.0

Cussing employees and charged for insurance I opted out of.

daniel G. 
Rating:
5.0

Really nice service and really helpfull person that helped me

JESUS G. 
Rating:
4.0

Customer did not leave a comment.

JOHN B. 
Rating:
1.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

DEBRA LYNN N. 
Rating:
4.0

Customer did not leave a comment.

PAUL EUGENE R. 
Rating:
1.0

I was charged a whole extra day to extend my truck by an hour, so another $60. I underestimated my time with the truck because I have never drove a truck that big so I drove it pretty slow. I've rented U-Haul multiple times this year due to multiple housing and family issues. When I got the truck it was at a quarter tank. I asked for more gas before leaving and was told no. The truck hit low fuel before I got to my location. There is an additional 6.99 charge on my account and idk what it's for either. Now I have to call on that. It'll probably be another 15 minute hold with customer service to ask. I will not be using U-Haul again. That's capitalism I guess. Shitty services goes noticed and we have the choice to take business else where. It's Interesting I need a truck one more time this year but I'll not go with U-Haul.

DANIELLE FAILLA B. 
Rating:
5.0

Customer did not leave a comment.

LISA ANN B. 
Rating:
4.0

Customer did not leave a comment.

BRIAN P. 
Rating:
5.0

Customer did not leave a comment.

KENYA LASHANE S. 
Rating:
3.0

Customer service was very lacking. Trailer had no running lights

ROBERT R. 
Rating:
5.0

Workers were sooooo helpful and nice!!!!

LAURIEHELEN J. 
Rating:
3.0

Customer service was horrible and not believing that I had my U-Haul stolen from me was unbelievable! I'm disgusted with Alpine's higher ups. Steve is only person with some class (from regional division).

Sean S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL JAMES P. 
Rating:
5.0

Knowledgeable and friendly people running this place

MIROSLAW F. 
Rating:
5.0

very helpful and competent staff.

LISA MARIE B. 
Rating:
5.0

On a cold and snowy day, the ice and snow were cleaned off the van I rented, and it was nicely warmed up before I got in. Great customer service.

JAMES V. 
Rating:
5.0

Truck was in great shape but definitely needs new tires. Grand Rapids, MI had about 7" of snow that weekend and was hard to get around.

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

Samantha D. 
Rating:
5.0

Customer did not leave a comment.

Emily L. 
Rating:
5.0

Everything was great. However the outside mirror on the drivers side needs some WD40 so it can be adjusted. Everything else was great 👍

SCOTT H. 
Rating:
5.0

Customer did not leave a comment.

Brian D. 
Rating:
5.0

Customer did not leave a comment.

ROGER NEAL D. 
Rating:
4.0

The truck ran fine. But, I think someone could have taken time to clear snow off the windshield. Most people don't carry a brush long enough to clear the windows on a large truck.

GERALD W. 
Rating:
4.0

Please try to clear the ice more fully off the parking lot.

SUZANNE C. 
Rating:
3.0

The store was clean & manager was very nice and check in process very good. I often use trucks for local light duty hauling and I always get the oldest truck because it's local. This truck had 190,426 miles and chugged like a 90 year old chain smoker with Covid & had a headlight out. It did do the job so I can handle that but I CAN'T handle the new smart phone protocol I learned AFTER I got home because I was driving-LOG IN AT THE SITE(TOO LATE I'M ALREADY HOME!)-CREATE AN ACCOUNT-TAKE PICS-BLAH-BLAH...I'm old and not internet savvy, don't have the time for all that!! Then it stated I might be charged $20 "convenience fee" if I don't even though I returned the truck clean and fueled up-that's not a good policy. $20 fee and I'm gone.

JEFFREY MICHAEL J. 
Rating:
2.0

I barely needed to get out of my car. They also loaned me a hitch ball at the proper height and had an adaptor to go from a seven pin to a four pin connection. Very friendly and fast. Nice work, guys!

JAMES CHRISTOPHE Z. 
Rating:
1.0

Change the tires on your trucks!!! Our rental truck got stuck in a plowed driveway. Even though we purchased additional insurance, we got stuck with the tow bill. Horrible service.

BRIAN SCOTT V. 
Rating:
2.0

Came to pick up trailer and right turn signal wasn't working. Employee tested with meter, checked bulb, still wouldn't work. We asked if he had another trailer, he said no. He then proceeded to wiggle the wiring. The turn signal started working after he did that so he sent us down the road with it. About 4 hours into our 10 hour drive, we discovered the lights stopped working again. We were in the middle of nowhere with no uhaul stores around. Roadside service in this area would've left us with waiting for hours. We had 6 hours left to go and had to continue on only having running light, brake light, and turn signal on one side of the trailer. It was pretty scary driving through the mountains in the dark knowing that. He never should've sent us down the road with that unsafe trailer.

Stephanie M. 
Rating:
5.0

It was very cold that morning and the service was fast.

victoria M. 
Rating:
5.0

Refund people's deposit when the truck is returned like the employee tells people

QUIANA B. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA P. 
Rating:
4.0

My comment is to be normal and also help out the snow off the windshields before if it snows before or after.

MARK G. 
Rating:
5.0

Absolutely wonderful experience every single time and I am a weekly renter. Trailers are always perfect and the process is so simple and stress free.

SAGE C. 
Rating:
5.0

Customer did not leave a comment.

Bryan W. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
3.0

Maintain trucks better Make the online rental and return program a little simpler. Lots of issues with the website Because of the poor website usage, went inside. Customer service took forever

Michael S. 
Rating:
5.0

Customer did not leave a comment.

SADIKI N. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS ALAN J. 
Rating:
5.0

Good customer service!

HUGO C. 
Rating:
4.0

I have to say that the pick up and drop off were the fastest and smoothest I have ever encountered ... and it was professional too.

paul N. 
Rating:
4.0

Mirrors were unable to be adjusted. Definitely did not feel at ease driving when the side mirrors couldn't adjust.

CATHERINE THERES A. 
Rating:
5.0

Customer did not leave a comment.

Sharonann S. 
Rating:
5.0

Customer service was friendly and when I lost my mother's check they called me right away. They was understanding when I couldn't make it back in time, however I went back to rent it another day. The rep was welcome to come and held my needs.

FELICIAANN C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

BLAIR C. 
Rating:
5.0

Customer did not leave a comment.

CASSANDRA FAWN G. 
Rating:
4.0

Driver front brake didnt do much, pass front brake did all the work and pulled the truck to the right during braking. tires need to be balanced, shakes like a mother at highway speeds. i see you have been replacing parts because of an battery power issue. Maybe dont rent a truck with a battery charging system that doesnt work great to a husband and wife with a 2 month old kid with them.

Cameron T. 
Rating:
5.0

My last U-Haul experience (before this) was at the Apple Ave. location in Muskegon. This experience was WAY BETTER! Yay!

JILLIAN JOANNE C. 
Rating:
5.0

Customer did not leave a comment.

ERIC V. 
Rating:
5.0

Customer did not leave a comment.

Brett R. 
Rating:
5.0

Customer did not leave a comment.

Neil P. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW D. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH EDWIN A. 
Rating:
5.0

Customer did not leave a comment.

ROBERT L. 
Rating:
5.0

Customer did not leave a comment.

louis G. 
Rating:
5.0

Customer did not leave a comment.

SILAS JEFFREY H. 
Rating:
5.0

Customer did not leave a comment.

KIM F. 
Rating:
5.0

Customer did not leave a comment.

Steven W. 
Rating:
4.0

Customer did not leave a comment.

ROBERTDALE M. 
Rating:
5.0

The key drop box should be closer to the equipment drop-off. At least some signage would be helpful

William H. 
Rating:
4.0

The person who helped us was really great and made the rest of our experience better. She refunded our missing dolley and furniture pads.

Kathryn S. 
Rating:
4.0

Customer did not leave a comment.

EUGENEEDWARD Z. 
Rating:
5.0

Customer did not leave a comment.

Cathyann R. 
Rating:
5.0

Nothing really I was very satisfied

MICHAEL ALLAN S. 
Rating:
4.0

Please add in writing on the contract that the item must be returned to the same exact location or you will be charged over 300 dollars. No where on my contract did it say that this item was not for a one way trip. Nothing on line ordering said so either. Stop trying to rip people off by this. Never have i had to return any uhaul item back to the pick up place in over 35 years of using them.

KAREN H. 
Rating:
5.0

Customer did not leave a comment.

Tonya S. 
Rating:
5.0

Service was great.

Rebecca W.  |  Overall Experience 
Rating:
5.0

I had the POD delivery but with the people I spoke on the phone, the people who delivered my POD from start to destination point were professional and curtious...plus helpful with any questions I had.

Miguel A.  |  Overall Experience 
Rating:
5.0

I was told by Monique that I would not be billed for December. I was billed on the 20th and my U-box was delivered/unloaded and returned on the 21st😞

Ben S.  |  Overall Experience 
Rating:
5.0

excellent service

BRYAN F.  |  Overall Experience 
Rating:
1.0

Horrible customer service and communication throughout my entire process. I've had to call the highest ranking associate I could reach to help resolve issues. I've indirectly been charged for items.

charlotte d.  |  Overall Experience 
Rating:
3.0

The gentleman helping us was kind and professional. When we asked where to park the Ubox trailer, he wasn't very knowledgable but to be fair that wasn't his job. He offered to take care of it for us.

Mackenzie A.  |  Overall Experience 
Rating:
5.0

Monique worked with me to get my U-Boxes delivered and picked up when I had extenuating circumstances. Thank you very much. I did not use the storage facility.

Lisabet G.  |  Overall Experience 
Rating:
5.0

EXCELLANT delivery and pickup service was done by Jamie and Danielle. However, staff at store location when making original arrangements was not knowledgeable of UBox.

Jayne G.  |  Overall Experience 
Rating:
1.0

A terrible experience. Box was delivered about 3 hours later than promised. Pickup was 9 days late! Tons of excuses of too busy and understaffed. Bad customer service. Pass on this option.

Dan M.  |  Overall Experience 
Rating:
5.0

Did not visit the facility. Had U-Box delivery and pick up. Was very happy with Danielle’s service!

Nancy W.  |  Overall Experience 
Rating:
1.0

Staff argued in front of us. Delivery of UBoxes were an issue. Communication was lacking. Kept sending me bills I didn't owe.

VALERIE N.  |  Overall Experience 
Rating:
5.0

I rented a U-Box from this location but did not personally visit the actual store.

Matt L.  |  Overall Experience 
Rating:
4.0

Ok

joseph c.  |  Overall Experience 
Rating:
1.0

The staff was unaware of my request to pick up my U-Box and complained I only gave them 24 hr notice - which they hadn't noticed. They passed the buck on everything and took no ownership.

alaynna y.  |  Overall Experience 
Rating:
1.0

Very bad customer service with rude behavior from the manager

Bhavani r.  |  Overall Experience 
No reviews have been submitted for this location.

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