The process was great.Garrett W.
Customer Reviews for U-Haul Moving & Storage at Automall
Tucson, AZ 85705
(S Of River Rd)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- habla español
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.RICKY A.
Wonderful and speedy customer service at the oracle & automall drive location. Raquel was new and the guy training her was so patient, kind and gave her compliments while also giving us all the information we needed. Nobody sat down or stood in one spot for long periods of time, everyone was busy doing something ðŸ˜Š thank you!!SARAH O.
The lady that did the scheduling did not seem very comfortable and depended on the manager more than not. Giving me the impression that my needs were secondary.I ended up addressing her scheduling rather than my own. Also, at first was given one price and at the end was given another;;T'was to my advantage. Nevertheless,I would return and rent again.DON P.
Make sure tires are in good shape and can e replaced in less than 5 hoursStanley R.
The staff was very friendly even though they were busy. They were efficient, made a good recommendation, and courteous. Better experience than a different location.BRYAN P.
The entire staff was very professional, courteous and prompt. I was truly impressed. Some keys (not mine) were found in my rental vehicle following its return and one of the staff called me almost immediately to ask if I was missing a set. This is excellent service.KIRK S.
Customer did not leave a comment.Matt H.
Uhaul was filthy and the rep. named Damien forgot to put the dolly and hand truck I rented in the trailer. I could not drive all the way back to Uhaul to pick them up and had to do an intense move without them, hurting my back and being in intense pain throughout a cross country move. Very unhappy with this location, mistake after mistake since I began using them back in January for multiple moves and hitch installation.ASHLI F.
I have no issues with this location. I had a reservation at the Ina Road location, but had to come here because Ina Road didn't have my vehicle when I showed up. No call in advance, and no compensation despite U-hauls $50 reservation guarantee. Will take this up with corporate.MARK C.
Customer did not leave a comment.Terry M.
Customer did not leave a comment.BERNADETTE O.
Customer did not leave a comment.Jason S.
Nothing - Daniel and his crew were AMAZING!THOMAS D.
Customer did not leave a comment.William W.
Horrible customer service.ANTONIO G.
David went above and beyond the call of duty to assist us with a concern. We rented a trailer for a move then noticed some lingering electrical issues with our vehicle. It sometimes takes a couple of times for the engine to start, which did not happen prior to the trailer rental. After we explained our concern, David immediately offered to check out our vehicle, testing the brake light/turn signal wiring that connected to the trailer and going as far as to clean the battery terminals under the hood and suggesting that we replace these or the battery ground wiring to see if that resolves the issue. We had already seen a mechanic who said our vehicle passed the battery, starter, and alternator checks. We appreciate David's excellent customer service skills and genuine concern. He really helped to brighten our day!TAKWEN K.
Very helpful staff and nice facilitiesRonald C. | First Impressions
Customer did not leave a comment.MICHAEL W.
Customer did not leave a comment.JEREMIAH F.
Horrible service, broken truck and I was over charged. I even told the rep that I was over charged but he didn't care. Horrible service!!!!DMITRIY A.
Very fast and efficient service. Easy in and out. Staff was friendly and quick. Good place to rent or drop off.Philip J.
Customer did not leave a comment.KATHRYN D.
Customer did not leave a comment.GUILLERMO H.
Customer did not leave a comment.VIRGINIA I.
I would recommend U-HAUL get additional heavy duty trailers with a 6-foot gate. There is only one in Tucson and it is pretty beat-up.FRANCIS W.
Customer did not leave a comment.JOSEPH L.
To show the customer the picture on screen of the item they are renting,to make sure fits with the rental done on line. Staff were kind and helpful over the phone and at the counter. Staff who work at Oracle location are Great! they helped me with the equipment I needed.I will rent again and I will recommend to family & friends.MARIA G.
Customer did not leave a comment.Cynthia C.
Hal was extremely helpful to me and my family in a very difficult time, and actually made me feel a little better about mankind. Thank you very much Hal, I hope I can make it square with you someday!Chad C. | Overall Experience
Customer did not leave a comment.Paul S.
Customer did not leave a comment.Emily P. | Overall Experience
Customer did not leave a comment.THOMAS W.
Customer did not leave a comment.DON C.
Muy atentosromeo P.
Customer did not leave a comment.GARY S.
Customer did not leave a comment.KATHLEEN K.
Keep reservations made. At the time promised. Make sure tires on unit not out dated. My trailer had brand new tire one side 10 year tire other side. Guess what happened to the 10 year old. Failed. Cost my an extra day to complete work. You guys stilled charged for extra day due to your equipment failure neglectJAMES L.
Customer did not leave a comment.Emily S.
NoneJason L. | First Impressions
More workersDOMINIC I.
Customer did not leave a comment.AMANDA A.
Customer did not leave a comment.David V.
Every CSR I came into contact with was very friendly and made the whole experience easy and quickRachelle R. | Overall Experience
Was told it had a full tank. Forgot to take picture showing it was 7/8 ish full. Wound up paying $30 for gas when it shoulda have been closer to half. No way I used over 9 gallons to drive 11 miles. The guy checking the van in then acted like he did me a favor refunding me the dolly rentals I never got.Kyle T.
Great serviceMICHAEL S.
Donna was great. Found a trailer Close to me after having difficulty initially finding one. She gave us a discount due to the inconvenience. Awesome job Donna!Michael C.
Everything went great the clerk help me out therally and help explain how to work the car dolly..JUAN C.
Customer did not leave a comment.MAUREEN W.
Customer did not leave a comment.ROSIE S.
Customer did not leave a comment.Jessica G.
Good fast friendly service.HERNAN G.
I think everything is well taken care of!!Russ A.
Customer did not leave a comment.RYAN V.
I told the guys about the troubles I had and they didn't seem to care. I wanted to make sure the next renter doesn't experience the trouble I had with the tail light or the ramp spring.Todd C.
Customer did not leave a comment.MARY ISABEL A.
Customer did not leave a comment.STACEY S.
Customer did not leave a comment.Valeria M.
Reserved equipment not availableStephen V.
Customer did not leave a comment.Michael F.
Customer did not leave a comment.roger b. | Overall Experience
Customer did not leave a comment.Yaser M.
Rented a space for 11 months. No rain or rat damage nor heat damage during 115+ degree summer months. Would highly recommend.Storm H. | Overall Experience
The rental counter people were fast, friendly and professional. But please clean out the hair and sticky dried liquid in the cup holders and fill the tank in the truck before you rent it. A quarter tank doesn't get you very far in a 20 foot truck. By the way. We had to pick up the car trailer at a different U-Haul location on east Speedway. The worst customer service I've had at a Tucson corporate U-Haul location in 40 years.Storm H.
Customer did not leave a comment.Kathy H.
Customer did not leave a comment.VINCENT R.
Customer did not leave a comment.JACQUELINE G.
Long wait at counter. After that SUPERB,,,SCOTT H.
Customer did not leave a comment.Donald F.
David is doing a great job and always takes great care of his clients.LEONARDO L.
Customer did not leave a comment.Malcolm H.
Customer did not leave a comment.Justin S.
Customer did not leave a comment.THOMAS R.
Customer did not leave a comment.CONOR H.
Our experience at this location was good - the pickup process was easy and efficient, and our equipment was ready to go and in good condition. However, it was frustrating that we made a reservation for another location, only to have it moved to this one with no explanation. We specifically picked the location that we did because it was close to our house and made it easy to get to our destination with a trailer. The new location was twice as far away and much harder to get to and from with a trailer in tow. While we have no complaints about the service we received at this location, we weren't pleased to have our reservation moved unexpectedly.Michael R.
Very organized - everything was ready for me. Professionally handled. I'd recommend this uhaul to anyone.LAURA V.
Employee I worked with checking in and checking out was on point. But Move the cashier area away from restroom.Corey M.
Fast and friendly trailer return. However, I was told I would receive an email receipt of the charges but I have not. All I received was this survey...Robert M.
Hal was top notch as service agentTIMOTHY R.
The customer service was Excellent. Both of the gents that helped me were courteous and kind. They made the experience very sorry free.JANE J.
Everything was great!MICHAEL C.
Customer did not leave a comment.Dennis S.
The general manager (Hal) had a cocky, I don't care attitude. Like he was on power trip. When I asked him if they had a dumpster for the tenants to use, he said yes. But it'll cost ya $15. All I had were 2 boxes (that were torn-down/flattened), plus 1 (15 gallon) bag of garbage. For $15?? He told me if I didn't want to pay, I could dump it next store (in their dumpster). I thought, Wow, that ain't right!? Now, this is after I just spent $1400 on a 15' truck (plus another $450 in gas) to move across country. Only to find out when I arrived that all my stuff, at the back 5' of the truck...was all wet on the bottom. By the way...he acknowledged that. It's just the principal of the whole thing. But I have to keep telling myself, that most people DONT CARE ABOUT PRINCIPALS. All they care about...US MONEY.Michael G. | First Impressions
This location was clean , BUT, wasn't very inviting. Kind of looked like a slum area.Joseph G.
Customer did not leave a comment.VALERIE C.
We are in covid times and a good cleaning between rentals is expected. Seats, door, steering wheel and arm rests were dirty. I wiped them down with several disinfectant wipes and they were brown when I was finished. That was the only disappointing part of this experience.VICTORIA W.
Have the reserved vehicle ready for customer when promised! I had to wait almost 2 hours and ended up getting a larger than needed vehicle (26 ft truck) that had terrible gas mileage and cost me an extra $60 in fuel. The vehicle only got & mpg instead of 10 mpg for a 550 mile trip. I had reserved a 20 ft truck which was not available last minute. I think I should be refunded the extra fuel costs for a truck that I didnt reserveVINCENZO N.
Customer did not leave a comment.PETER M.
Customer did not leave a comment.CLAUDIA L.
Each employee was extremely helpful, kind and patient!Kathleen M.
When I reserved the trailer online it stated that someone would call me to confirm the location I had reserved the trailer at actually had the trailer. No one called, so I showed up at the time of my appointment...that I had confirmed online and uploaded my driver's license, etc. The site did not have the trailer and the attendant was less than helpful in trying to figure out where I could actually pick one up. I called the 800 number and the lady was very polite and helpful. She transferred me to the appropriate group that could help me...and no one ever picked up...and it finally just hung up on me. I finally was able to pick up a trailer at this location 2 hours after the time of my original appointment.Daniel H.
Customer did not leave a comment.Daniel S.
Customer did not leave a comment.CHESTER F.
Customer did not leave a comment.Michael D.
I rented a trailer and needed it for one day. On the day it was to be returned I attempted to call the location and ask to rent another day. No one answered the phone after multiple attempts and then they had the audacity to try and charge me for 3 days. Lol!NICOLE M.
Customer did not leave a comment.ROBERT S.
Customer did not leave a comment.paul K.
The best $21 I ever spent.David A.
Customer did not leave a comment.David R.
Customer did not leave a comment.BRIAN S.
I was scheduled to pick up my trailer at 10am. Plans had changed and wanted to pick up trailer 4pm a day earlier. I was told by the person on the phone l could but the price would almost double. So l picked the trailer up at the original time, putting me behind my new schedule. Other than that my experience with your stores was good.ROBERT A.
After I was done using the Uhaul I saw it was at halfway. So I put $10 in the gas tank wich was well over the recommended gallons. And now you guys wanna charge me another $10 dollars when I filled it to where I got it.. never going back to this place!CARLOS R.
Great rental experience- I'm sure I'll be back someday and will recommend to any friends looking for a truck rentalBRIAN S.
Customer did not leave a comment.Jackson O.
Customer did not leave a comment.JOSEPH P.
We were charged an excess in miles. We didn't verify when we picked the vehicle up , and when we dropped the vehicle off they charged for almost 20 extra miles that we definitely didn't drive.ANNA O.
Customer did not leave a comment.CIHAN D.
Customer did not leave a comment.Heidi G. | Overall Experience
Customer did not leave a comment.Frances S. | Overall Experience
Customer did not leave a comment.carrie o. | First Impressions
Move out date was April 1st not the 3rd.Timothy H. | Overall Experience
Hal Diaz was very helpful with our storage needs.pam b. | Overall Experience
Customer did not leave a comment.MARJORIE R. | Overall Experience
Customer did not leave a comment.JONATHAN G. | First Impressions
Customer did not leave a comment.Anita S. | First Impressions
Customer did not leave a comment.Luanne K. | Overall Experience
Customer did not leave a comment.monte w. | Overall Experience
Customer did not leave a comment.sam b. | Overall Experience
The staff, no one seemed to know how to do anything, telling me I had to come back when mgr was there. Even when I said call main office , they'd say they're out to lunch or dinner. 2 young men diff times acted either totally stoned or I'm sorry mentally extreme slow. Staring at puter doing nothing making us wait. For nothing. I was given a credit instead of a refund for unused boxes etc but they'd never let me use the credit, either cuz I can't use it towards storage rent or truck. But when I was buying supplies then it didn't work come back. This is even with whoever is acting boss that shift. Mgr seemed to be drugged or ? at times too. Everyone came in was frustrated, everytime I had to come in, often at times. Mgr leaves alot it seems never there. When he was he was nice. The premises itself felt safe and at time good loc but due to staff and how it's all run, I'd never use it, in fact I have moved out. The times I've had to use the main office it's been great, including this last time where without any hassle at all, I was given my immediate refund on that useless credit. Ps.. I was there about a year and all I said never got better in fact worse. I don't understand why you're letting such a prime loc be run by stoned vegetables idiots, including it's 'upper mgt' down. Yur customers r moving, we don't want or need that problematic time sucking error ridden headache for things so simple.DENISE T. | Overall Experience
The convenience of having a storage unit available when the rented U-Haul arrived to store items made my dayLoretta B. | Overall Experience
Customer did not leave a comment.Andreise R. | Overall Experience
A great place to know and use.Loretta B. | First Impressions
Customer did not leave a comment.Hasan A. | Overall Experience
The staff was friendly, knowledgeable, and accommodating. I feel like I’m now part of the U-Haul family because of them. Halbert And Rebecca were true professionals.James B. | First Impressions
would like for the exit gate to automatically open rather than having to key out.Robert m. | First Impressions
Customer did not leave a comment.meghan q. | Overall Experience
Hal and his team always provide excellent customer service and support.Glenn L. | First Impressions
Customer did not leave a comment.Michael M. | Overall Experience
The facility and staff was great. One complaint is that they force you to buy a special padlock. They claim the reason is that these locks are more secure. This is not true. The round locks they force you to use can be broken in less than 5 minutes with a drill. I'm pretty sure the reason they require these is so they can get into a unit (with a drill) if someone stops paying, etc.Richard B. | Overall Experience
Staff very helpful - great experience!Michael M. | First Impressions
The staff at 4655 N Oracle Rd in Tucson, AZ were extremely helpful and friendly and accommodating. I would recommend the place to my friends.Martin N. | First Impressions
Thanks!Rob F. | Overall Experience
Staff was courteous at all times and helpful when needed.Lee S. | Overall Experience
Customer did not leave a comment.Edward M. | Overall Experience
I closed my account for storage just over two weeks ago and have received several notifications that I am late and owe several late fees on an account that’s closed. Called several times with no reply back so I went to the store and spoke with people who were unable to do anything about it. The manager to this day has never reached out or replied to any emailsNick D. | Overall Experience
Customer did not leave a comment.Lionel S. | First Impressions
Excellent serviceLee S. | First Impressions
They got rid of my reservation and i had to get a 7 by 10 at another location down the street. Its not 24 hrs like the auto mall location and it sucks cus i had a 10 by 10 before and had issuesAlicia W. | First Impressions
I knew my belongings were safe on the premises and the customer service was personable and way above average -- The Best In The West. Thank youCatherine T. | Overall Experience
Customer did not leave a comment.CHARLOT G. | Overall Experience
Customer did not leave a comment.RUTHANN B. | Overall Experience
I found the experience pulling a 5x8 trailer with a car very taxing on gas mileage. Normally I get 25 mpg. I only got 12.7mpg pulling the trailer. The drag is tremendous. Perhaps you could offer a wind foil that attaches to the roof of a car to reduce the drag and increase mileage. I Imagine it would help with Your profits also.chris k. | First Impressions
Customer did not leave a comment.Jeff A. | Overall Experience
Customer did not leave a comment.Brandi S. | First Impressions
Hal never disappoints! His staff and himself always go the extra mile! Regardless, this is the ONLY uhaul store I visit or trust in Tucson, period!Rhonda K. | First Impressions
Very nice employees. Took the time to explaine security in place and provide reassurance as this was my first time using self storage. Especially when it's over 1k miles from where I live.Merry B. | Overall Experience
I had three encounters with this location over a period of three days. First returning equipment, second renting a storage unit, and finally returning a truck. On each encounter I received excellent customer service.Paul B. | First Impressions
Customer did not leave a comment.Patricia L. | Overall Experience
Hal & Rebecca are the BEST! Very helpful, friendly & work with you if you're going to be a late on a payment (sotrage).Rachelle G. | Overall Experience
The staff, location and facilities here are amazing. I wish every uHaul location was like this one!!!Justin Z. | Overall Experience
Easy to get in and out with enough room to unload the truck. Clean and secure.Donald S. | Overall Experience
Employees Hal and Rebecca were amazing. They were professional and very help in explaining the best options for my storage needs. They made this new resident feel welcomed.Carlos F. | Overall Experience
Everyone at the Oracle/Auto mall store is TOP NOTCH.Helpful, accomodatiing,ploite,courtous,respectful,most of all, sincere. I have great respect for all the HARD work they ALL do. Thank you for them.rosemary c. | First Impressions
Promised a 1 month 10x20 climate controlled unit. Instead were given a 7x23 outside unit. Will have to move everything again.Loren T. | First Impressions
Excellent customer service with happy and friendly people.Melody P. | First Impressions
Quick service! Friendly and knowledgeable! Would recommend. :)Patricia L. | First Impressions
Everyone is always helpful, courteous, welcoming, knowledgeable on their computers,. Easy in, easy out.. THANK YOU.Rosemary C. | Overall Experience
The gal that helped me, Rebecca Taylor, was professional and warm at the same time. Rebecca was knowledgeable, curtious and didn’t leave anything out. Thank you, my experience was PERFECT.Rosemary C. | First Impressions
Christopher and Rebecca were friendly, professional and very helpful. We had just made a 2,000 mile journey and were ragged and they were just fantastic.Jeff A. | First Impressions
Very helpful staff.Anthony K. | First Impressions
Helpful, friendly staffRachelle G. | First Impressions
General manager Hal Diaz was extremely helpful and made sure our experience was amazing. I would definitely recommend this location to anyone looking for excellent service and storage needs.Erick O. | Overall Experience
All associates were helpful wiling to help. I had a great experience,even though when traveling we never know what may happen. There were many time I needed to turn arround wrong direction.Gloria S. | First Impressions
We have not rented anything for a long time (1 year apr.) at your facility. There must be a error in your administration.johan k. | First Impressions
☺️SUSAN S. | Overall Experience
Would recommend to all!Richard N. | Overall Experience
Very helpfull staff. Thank You! God bless!Manuel M. | First Impressions
This was a great choice to use the U-box everthing went great and would use this service again the people at both location were so helpful Thanks U-HaulPaul W. | Overall Experience
I made on- way reservation on short notice and was able to get a 15’ van which was perfect for my needs. Both the original phone agent and location agent were very helpful!Alice Y. | First Impressions
Great service. Very helpful. This location is a real 'feather in Uhauls cap". Could not have asked for more. Made the conclusion of my move from New York to Tucson a joy! The site manager is tops!Robert B. | Overall Experience
Outstanding service! Staff was very knowledgeable and extremely helpful... Would recommend this location to anyone in the market for a trailer or storage garage. Hal is the best!Mitchell R. | First Impressions
AwsomePatsy b. | First Impressions
Fantastic facility & staff!marsha f. | Overall Experience
The general manager, Hall, always provides exceptional customer service and it's great appreciated!Glenn L. | Reservation
Everything about our experience was great. Never had any problems with the storage unit and anytime we interacted with staff they were helpful and pleasant.Theresa J. | Overall Experience
The only problem we had was we didn’t have the correct lock when they corrected it we had two locks however if we arrived after hours we wouldn’t of been able to get in.Kevin T. | Overall Experience
The only problem I had was the company I used to unload my items into the storage room. They are recommended by UH and were several hours late for my appointment.frank c. | Overall Experience
Thank you for all your help.Kenneth G. | Overall Experience
friendly and courteous staffClayton B. | Overall Experience
The manager set me up with a nice uhaul storage unit. He was also helpful with my ubox. So far, I have had a good experience.Katrina F. | Overall Experience
I will be using this location again as my daughter goes to U of AStacy B. | Overall Experience
The overall performance of U-Haul Moving is great. But a leg on my TV stand was broken during the moving.Hao Z. | Overall Experience
Possibly the worst customer experiences Ive had. employees were not trained, manager went home to "pick up the kids" leaving the trainee behind to finish. - she did not! 2 days locked out of my unit.Nicholas I. | Reservation
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!