Customer Reviews for U-Haul Moving & Storage at Bardstown

Rating:

1.0

Needs organization & more administrative staff

Rating:

5.0

Nothing. It was all perfect thanks for making it easy

Rating:

4.0

The 'drop-off' procedure was difficult, confusing and the staff was unknowledgebale and rude. In fact, when the staff removed the trailer, the individual let it slam to the ground, somewhat in disgust. The pick-up procedure was excellent and friendly. The AM & PM staffing were different people, and it mattered.

Rating:

5.0

Nothing, you guys were amazing!!

Rating:

4.0

the staff was very friendly and professional

Rating:

4.0

A lot of activity at this location on a Thursday morning. Several employees walking around, only one was interested is customer service. Did not catch the kids name, but he was the person that did my paperwork and got me into the lot and hooked to trailer

Rating:

5.0

My trailer was not checked out so my money was held 2 days longer. I returned it the same day. My receipt said I had it 24 hrs.

Rating:

5.0

This trailer needs work. The interior rails are detached from the trailer walls making it extremely difficult to secure a load. The door also was very difficult to raise and lower.

Rating:

5.0

Very nice and kind staff thank you

Rating:

2.0

The girl that began my registration was very helpful but when I returned the vehicle the lady waiting on me was very rude and unprofessional.

Rating:

3.0

Make sure all equipment is in working condition.

Rating:

1.0

Got fucked by the lieing Sales person. Got fucked to put up the trailer, then got fucked dropping it off $500 for a 5ft trailer. I could have bought the same one but nicer for that price and got to keep it. I was told $310 out the door everything included by the time I was done $500. You guys are crooks

Rating:

2.0

Have an educated customer service representative whom is there to expedite customers without being on her cell phone (D’Asia) and eating at the front counter.

Rating:

1.0

Awful, on the website and front door it says open Saturday and Sunday 7am-7pm. I showed up at 11am Sunday…. Trying to return a truck, doors locked, no one there, no drop box… then 2 hours later I get 7 phone calls and multiple voicemails with threats about being charged an extra day with the truck!! How unprofessional is that? You don’t show up to work on time and then call and threaten people that if they don’t get the equipment back on time they’ll be charged an additional $500. Unprofessional, embarrassing, and ridiculous. I will never rent from or even do a simple return to this location again.

Rating:

2.0

When we got there to pick up my truck the place was not open . Hours on the door said they opened at 9am but nobody came until 9:40. When I came to drop off my truck at 5:30 again the bldg was closed althogh hours on the door said they should be open. I was able to drop my truck off but there were people in the parking lot wondering why the place was closed. I will never rent from this location again.

Rating:

1.0

Got there and waited an hour before anyone could help me. Put on 4 different tows before they got it on.The tow broke and damaged my car and I put in an incident report with no response. At the location 4128 Bardstown Rd, the place was packed and had one employee on the inside and a new employee on the inside, they said their GM left early ( they said quite often happens ) and I asked why they did not call him back, they said he would not come back and most of the time he is in the back playing on his computer and since he dated the President of U-Haul daughter, that nothing can be done. For once listen to my complaint ( 2nd time ) and take it seriously and fix the tow that broke with my car and created damage and delays, and quit ignoring this GM, which has his employees telling customers how bad he is, which they must really feel this way or why tell a customer. I need compensation for the broke tow, lost of time moving, which cost me extra because I had to get different mover, after I had already pre-paid for previous movers. CAN YOU PLEASE FOLLOW -UP this time !!!!

Rating:

1.0

Dee customer service representative was yelling racial slurs, profanity, refused to service me appropriately and expelled terrible behavior in front of other customers. Dont think im coming back to this location.

Rating:

5.0

Much easier than any other experience I've had renting moving trucks in the past.

Rating:

5.0

Dropped off after hours but employees were leaving for the night but still stopped provide drop-off instructions. Very helpful.

Rating:

1.0

This location was the worse. Not only did they have me there 7am on a Sunday to do a self check in the their site allowed me to do no one was there. Had to come back at 9 to still wait 30 minutes for a truck. The gas was on a little less than 1/4 of a tank. Upon return the drop off was okay but I did put in a complaint about the otw. The manager did call gave me a courtesy refund but they charged my card for bringing the gas back on the level it was. I will never use haul again customer service sucks and false charges.

Rating:

4.0

The lady at the desk could use more help. She was by herself at the counter and it was 6 deep. Not her fault at all and she handled the chaos very well. She was answering the phone, checking people in and grabbing vehicles. There needs to be two people there on weekends.

Rating:

2.0

I could not reach anyone to change the reservation for a couple days leading up to pick up. When I did reach someone, they said the system was down. The app did not work for me. It took a long time to go through line for pick up. The truck had no air conditioner. I will be trying out enterprise rentals for future needs.

Rating:

3.0

The gasoline meter does not work well. I drove 30 miles for this vehicle. When I return the vehicle I have to charge 3 gasoline, the meter did not move. After I charge another 2 gallons gasoline, the meter jumped to another level. This caused me to pay extra money.

Rating:

5.0

Nothing you guys are the best.

Rating:

1.0

Customer service worker Latasia F was very courteous, professional, and pleasant to deal with. She handled the transaction like a pro. I left the establishment feeling that I made the right choice in coming to this location.

Rating:

4.0

Make sure the lights indicating maintenance requirements are met. Battery light and oil change lights on. Interior was very clean. Exterior not clean but given the time of year it is not a big deal.

Rating:

4.0

Good

Rating:

1.0

Long wait time, staff did not acknowledge that I was there for the longest time, and trailer had several lights out, and when I informed staff they told me it was fine as long as the brake lights worked.

Rating:

1.0

Was told did not have a 10' truck even though I reserve one they did find one I would give them have of a star out of ten

Rating:

5.0

All was good.

Rating:

5.0

A little better understanding of mileage.

Rating:

5.0

Nothing comes to mind at the moment, just keep up the great work!

Rating:

4.0

They are much nicer people. Diana was friendly and helpful. I was promptly waited on and felt I was appreciated.

Rating:

5.0

Amazing response to a trailer change I needed. U-Haul made it happen in less than 30 minutes right up against closing time. I was very impressed with the rapid equipment change at the last minute.

Rating:

1.0

Staff made HUGE mistake on drop off location. Was fixed by my call to U Hall corp. office-------Thanks corp. You did great. Louisville office needs help.

Rating:

1.0

You guys robbed me

Rating:

2.0

I went 7 miles and they charged me 68

Rating:

1.0

Wrong charges, and what I asked for wasn't even there.

Rating:

3.0

2 employees were talking about personal matters with a line of 5 people waiting for service. Also, pulled out of parking lot with vehicle and service light popped on.

Rating:

5.0

Drop off was a breeze. Well staffed and took no time

Rating:

4.0

Not anybody at this location but how U-Haul figures out the mileage they give you is fucked. I had to go 20 miles from pick up to where I was loading and about 6 miles from new place to drop off. Just fucking retarded.

Rating:

5.0

that is good, keep it up

Rating:

2.0

The price quoted online was different than what I paid in store. I returned the truck early but the onsite team never checked it back in. I had to contact customer service twice to get them to finally check it back in and get my final receipt. Using the truck for my move was a breeze but dealing with the team members made it more stressful.

Rating:

5.0

Excellent Service

Rating:

3.0

Only would recommend because of the amount of equipment available. Workers were polite, but seemed over worked. Truck was dirty in the cab. Dashboard was dirty, remnants of spills and old drinks still in cup holders. . Windshield has not been cleaned in a very long time.

Rating:

5.0

The staff was very personable and helpful. I would definitely recommend this location to anyone looking a moving and storage company.

Rating:

4.0

Not happy about the price I ended up paying. While making my request online I was quoted around $47 after taxes, milage and fees. Once at the store my quote went up to around $50. The lady at the store could not tell me why. I understand its just a few dollars, however I wanted to pay the amount it said my reservation was for. I knew there could be extra charges because of milage overage. However after everything was said and done, my $19.95 rental ended up costing about $60. Not happy!

Rating:

5.0

We have rented from this location multiple times and have always had a good experience. The one small challenge I see is that they seem to be understaffed, so wait times can be long, depending on what time you arrive. The app makes things a lot easier, but it could be improved, as it sometimes just seems to stop responding to inputs, and the interface sometimes makes it confusing about what to do next.

Rating:

5.0

Above and beyond

Rating:

3.0

Walked into the store, 6 employees there, one waiting on someone. The rest were standing there talking then all but the one walked away. 15 minutes later a nice guy helped me out. / Make customers the priority. No one even acknowledged me before someone finally helped.

Rating:

1.0

Waiting for my call back from management. I already called to file a claim. Please train your employees to pay attention to their surroundings, and check the vehicle before driving off.

Rating:

5.0

Everything things was great

Rating:

5.0

Service were on point and referrals have already been done..Thanks to everyone for their flawless efforts.

Rating:

4.0

Have more employees at the desk to help customers. I had to stand in line for awhile. It was a Saturday and around 10. So I can understand.

Rating:

1.0

Door didn't close completely on the van. Tire sensor not working. They tell me to take pictures of the damage so I won't be charged. Shouldn't they take pictures, not me the renter. Personal conversation of lady behind the counter, I was embarrassed to listen to her. But I guess she didn't care if I heard about her young childs father, and much more I care not to write about

Rating:

3.0

Unfortunately, we wasted our time and money. We rented a trailer to pick up a mower and specifically needed the 6 foot width. We chose the 6x12 trailer only for the opening to the trailer was estimated to be about 4x8. This was a false advertisement from uhaul corporate.

Rating:

2.0

They overcharged me

Rating:

1.0

I was charged for 50 more miles that I drove, it was impossible for me to drive that many miles in the 90 minutes I had the cargo van, I submitted a complaint and am expecting a refund

Rating:

5.0

The GM assisted me and could not have been more helpful and nice. Outstanding customer service. The truck worked great but did have mud on several of the tires and rims.

Rating:

3.0

Employees seemed really busy. It was a snowy week. I rented a trailer but ended up cancelling it and taking a moving truck becuase the trailers were all stuck in snow. I made a reservation 24 hours in advance. I guess my recommendation for improvement is that if you know you have a reservation in the system a day in advance, make sure you have it ready to use when the customer arrives. The team at the store were friendly and helpful, but the systems seemed antiquated (reservation for a trailer could not be changed to a truck. Reservation had to be cancelled and the entire process started over).

Rating:

5.0

Very easy & efficient drop off.

Rating:

5.0

Perfect

Rating:

5.0

Rainy was the BEST in getting my issue resolved.

Rating:

5.0

Great experience. Fast and easy.

Rating:

4.0

2 times we went to unload our truck and both times we were blocked in and couldn't get the truck out. Cause the people returning trucks pulled straight in and locked trucks couldn't be moved. So that delayed us 2 nights of getting our stuff moved in which pushed our moving days up. Which intelled charged us more extra days of moving. That's the only thing I had to complain about other than that the people were nice the storage is nice just the fact that it was our fault I guess but just letting y'all know

Rating:

5.0

From beginning to the end there was no problems. Move in 8/29 and Move out in 9/16. All was ok. Staff friendly process smooth, exit the same. Thank you UHaul for your services. Another satisfied customer 😁😄🥰

Rating:

5.0

Awesome thanks..

Rating:

5.0

From beginning to the end my visit was pleasant. Ms Dianna was patient and polite, she answered all my questions. Thank you 😊 U Haul for your services. 🤜🤛😘👍🎉

Rating:

5.0

The Manger did a fantastic job getting both my truck and storage units done at the same time .

Rating:

5.0

I always go back to that location because the staff is phenomenal

Rating:

5.0

I completely forgot to close out my unit account when I moved but the staff was super helpful with closing it out for me and not charging me any fees! Thank you guys :)

Rating:

5.0

The Staff was very courteous and very helpful to me .

Rating:

5.0

The staff was great and very helpful!

Rating:

5.0

The staff was very helpful and and friendly.

Rating:

5.0

The manager Dianne and her amazing staff were ALWAYS kind, patient, and extremely helpful. Great Job

Rating:

1.0

Staff at no reason for myself, to keep me on a leash and lock my until for some structure access to my own thing it's quite embarrassing and disrespectful

Rating:

5.0

Love the peoples

Rating:

4.0

I really like JP and Paige they are very helpful to me at all times even after hours

Rating:

5.0

JP is awesome 😎

Rating:

5.0

I definitely would recommend U-Haul storage. Diana was pleasant to work with. Very knowledgeable very good at her job.

Rating:

1.0

Even after I paid my bill and made my balance $0.00. Uhaul still sold my personal possessions at auction and didn't tell me until a week later. No more business from me

Rating:

5.0

This location is is the best Haul in Louisville with a great management team.

Rating:

5.0

Great service

Rating:

1.0

There were trucks parked in front of the unit and the office was already closed. Plus i got charged for a months rent when i called the location to cancel and had already removed out items and the lock!

Rating:

3.0

My only issue was that I could never access my unit after business hours because it was always blocked by a truck. Even when I visited during business hours, it would sometimes take up to an hour to have someone move the truck blocking my unit so that I could access it. Towards the end of my stay, the phone lines to the office became rerouted to the automated system so it became even more difficult to get ahold of someone to move a truck. I planned on keeping my unit longer, but I couldn’t keep being unable to access it at convenience like I could at other locations.

Rating:

5.0

Una instalación donde la atención el buen trato y el servicio hacen sentir que se encuentra en familia y donde la principal premisa es la ayuda y el buen trato al cliente. Quedo impactado del sentido de pertenencia de sus trabajadores a la empresa.

Rating:

3.0

They gave me a complimentary lock. That was amazing. Only problem I had was my storage has a hole in the side at the bottom. The office was closed when I scheduled to move in so I wasn’t able to talk to anyone about it. It’s pretty big and needs to be patched so that my things don’t get water damaged. Office staff was gorgeous and very helpful, they need a raise!

Rating:

5.0

The management was absolutely superb..

Rating:

5.0

Love the place

Rating:

5.0

The store manager Diana and her staff are very helpful and respectful and goes above and beyond to make sure the customers are served with the best services possible.

Rating:

5.0

It's a very busy place. May need to hire additional staff for "end of month" and weekends.

Rating:

5.0

This staff is awesome, congratulations to the new GM, she an AMAZING personality.

Rating:

5.0

Diane help me out she is the manager there she was professional thorough she knew exactly what she was doing. She handled my difficult situation I would work with her any day. Thank you from Natarsha Henderson

Rating:

5.0

Wonder team u have

Rating:

5.0

All is well

Rating:

5.0

All the Staff was very pleasant, helpful and professional.

Rating:

2.0

I had 24 hour access and on sevearl occausions i had to load my trailer on the side of the highway due to all of the uhaul trucks blocking the gate. that was a real inconvience due to my time being money.

Rating:

2.0

The manager sold a faulty lock but did not give a refund when replaced. He called and said a month was paid already, then charged a late fee when it wasn't paid. I asked him repeatedly to have his manager call, but no one ever did. One day when they were short staffed, I waited in line nearly an hour for help.

Rating:

5.0

I've been woth this Uhaul for a couple of years, and if i ever need storage again This location will be the ONLY one I use , Although staff has changed a few times they. were still professional al and polite plus Understanding whenever I had a issue

Rating:

1.0

When dealing with the people at this location it was TERRIBLE. Day one arriving to Kentucky I was treated so disrespectful I was shocked by the way I was being treated. I also only had 30 days for a free unit . I had to reach out to the 800 number as no one wanted to pick up my call . I sent several emails . Went over every email with the lady I spoke over the phone . She even agrees this is unreal how long for them to respond to me . Then hours later I get a email saying I owe $0.00 well yes I moved out over 30 days ago

Rating:

5.0

No complaints, I was offered a free month of storage after a truck rental and that's what I got, no hidden fees, no gimmicks. Staff was straightforward and efficient, as was the entire process. Online move-out made the process painless. Couldn't be more satisfied and will use this location for any future needs even if it's not the closest.

Rating:

5.0

I usually have fun when I go into the facility now that there's enough service reps.

Rating:

1.0

I cancelled my storage until and it took them almost 2 weeks to complete my move out. The staff used vulgar language and I will not ever use uhaul again in my life .

Rating:

3.0

We vacated our storage unit 8 days before the end of the paid month and told the staff. Still, we continued to receive emails demanding payment for the following month and threatening liens and other procedures if we didn't pay up. It wasn't until we went back and visited in person, again, that the situation got resolved. You need better communication and execution among the staff for situations like ours.

Rating:

5.0

Jesus and his staff went above and beyond in assisting me and my family, despite the unfortunate situations I been through while from Washington state when I arrived The General Manager Jesus showed so much compassion and empathy, he listen to our issues and assured us that he will help and he kept his word.His staff supported his leadership as well as being committed to being a team player they we’re focused on helping the customer.If it was a question that has no answer they searched for solutions to make sure your needs were met, Watching another employee name Kathy work with a customer was amazing it shows that the leadership of Jesus the general manager is great and committed to developing a strong and strategic team to represent Uhaul as an upstanding company for the community and those you patronize the business.Job well done Jesus and the team at Bardstown Uhaul.

Rating:

3.0

Training needed in your Louisville Kentucky Facility

Rating:

5.0

Very Pleased!!

Rating:

5.0

Debra and her team at the Bardstown Rd facility are amazing. Very helpful and friendly.

Rating:

5.0

na

Rating:

5.0

Staff was very helpful and I will go back again when I need this kind of service

Rating:

3.0

Tried to get into the storage at 10 at night and all uhauls were blocking the interrance gate into the storage so i couldnt do my last 2 loads very inconvient the service was good though

Rating:

2.0

The staff at this U-Haul storage facility is not friendly nor very helpful. The one I had in Texas was however.

Rating:

3.0

Representative at the counter had no idea about the Discus Lock discount. Seemed like a miscommunication between management

Rating:

1.0

Terribke location. Never going to use for storage ever again. Uhaul never vacated me after spending 4 weeks basically calling them and being placed on hold. I can assure you if i have a balance on my record i will be contacting a lawyer because no one at that facility gives a hoot. No security gates stay open and they dont check the lot otherwise they would have seen an empty unit that i left them prior to my due date.

Rating:

1.0

My original reservation was cancelled because they had no trucks. Rescheduled me and had to stand in a 2 1/2 hr line because they had no trucks. Luckily by that time somebody returned a truck. Still had to find the keys before I got to rent it. I was in line longer than I had the truck. Terrible experience. The Gm was the only person working in the store. The guys ours where new.

Rating:

5.0

Great place and great deals

Rating:

4.0

The lot gate doesn’t work and is always open. We all know how easy it is to pick locks. Little iffy. Everything else was great though. Great staff!

Rating:

5.0

Only thing is the lock left inside for me to use didn't have a key. I had my own lock with me though so it wasn't a big inconvenience

Rating:

5.0

Great place, great people 👍

Rating:

5.0

The Man was very helpful and very kind

Rating:

5.0

Chris the Manager at the Bardstown facility was the most friendly, helpful and efficient staff member at UHaul I have ever encountered in all the years and different locations I have been to.

Rating:

5.0

Choices had to be made at that time. T.y.

Rating:

5.0

Thanks to all of you that work with me Mr William Martin and his wonderful Staff. In Louisville Ky Bardstown Rd

Rating:

2.0

Very unprofessional place from managers to the employees. They always texting and on social media, tone of voice is very disrespectful. FYI THIS FACILITY HAS A BAD MICE PROBLEM!!!!!! The prices for the storage is not worth it.

Rating:

2.0

Mice got into my stuff, chewed up some things and found a home in my mattress box springs. It was dead and fell out when I put my bed together.

Rating:

1.0

Every time I went in to make a payment on my storage unit, I waited at least 30 minutes to an hour every time. I waited so long once that the person behind the counter promised he would credit my account $25. But then he had “computer issues” and said that he would credit my card the next day. That credit never came. I mentioned it to someone the next month, and they said they would take care of it, but they didn’t. I gave up trying to get it back. Overall, it was a horrible experience and I’ll never do it again.

Rating:

5.0

I Clara Fortson would Like to Thank Mr Martin and his Staff for a wonderful Job they are doing at U_Haul on Bardtown Road Keep up the good work.and a very Thanks to Mr Martin for all he did to help me.

Rating:

5.0

Keep up the Good work.

Rating:

5.0

Storage facility was very clean Staff very friendly and answered all concerns.

Rating:

5.0

Fast and frindley.Staff knows what they are doing. Great Service

Rating:

1.0

My U-Haul was being emptied out the next morning after The bill was due 24 hours haven’t even passed five and then they try to charge me and they did charge me a full months rent

Rating:

5.0

Chase is awesome, very helpful and very knowledgeable of what I needed! 10 in my book!

Rating:

4.0

The staff was friendly and helpful.

Rating:

5.0

Very impressed

Rating:

5.0

Good experience

Rating:

5.0

Very helpful, pretty fast and efficient. I had a very.good experience with them

Rating:

5.0

The young woman that helped us was so attentive and made sure everything was taken care of. It was a relief to have that care after a long day.

Rating:

5.0

People were wonderful. Friendly and helpful.

Rating:

5.0

Staff was friendly & patient when handling issues I had with moving & storage.

Rating:

5.0

My sales associate was amazing! She was so helpful & very personable. After a long day of moving my mothers home, When the truck rental was a disaster, she made up for it with great service &attitude!

Rating:

1.0

I moved my stuff out of there 3-1-10 in yall keep contacting me like I still have stuff in storage in I dont. Charging me for 2 months n my stuff been out of there. Terrible service. Yall dont have a

Rating:

5.0

Jeremy and Jessica displayed supreme customer service while assisting me. I couldn’t imagine any other professionals getting me through this difficult time.

Rating:

5.0

Five star

Rating:

5.0

I was helped by Jasmine both on check in and checkout when using this facility for temporary storage while seeking an apartment and she went above and beyond while providing very friendly service.

Rating:

5.0

personal front desk service was great. However, this past month there was an issue with billing.

Rating:

5.0

Never had an issue always friendly

Rating:

4.0

More lighting for the outside units for at night. That and inside 10×10 units have a light in them. It would be nice for outside units also. I work at night. Sometimes I would come to my units at nigh

Rating:

5.0

Very nice and respectable friendly people. Had everything I asked for. Even though I was late bringing the truck back. They were awesome. Being dealing with them for all my needs.

Rating:

5.0

Your staff is kind and knowlegable. Your product is a good value. I don't move everyday, I felt like I had friend helping me who knew what they were doing.

Rating:

5.0

Jeremy and his staff were more than willing to accomodate all of our requests! He really made the not so pleasing process of moving a really enjoyable experience.

Rating:

5.0

Great service great experience. Just wish mileage was .55 a mile rather than 1 dollar. Wish storage units was a little cheaper

Rating:

5.0

Jeremy the assistant manager was very helpful, kind, had good customer service and he made the reservation process quick and easy i would recommend family and friends

Rating:

5.0

Love it

Rating:

5.0

Service was great. Location was convenient. It was a lot more then I could afford for a month to month storage but I only needed it for a month to assist in the move. So it was about convence for me.

Rating:

5.0

Good

Rating:

3.0

A little too expensive for a small space. But moving out the items and cancelling payment was pretty painless. Would recommend if money isn't really an issue

Rating:

4.0

Would have liked to be able to access my unit whenever I wanted instead of during business hours. Other than that, I found my time with U-haul to be satisfactory.