Customer Reviews for U-Haul Moving & Storage at Bardstown

7,933 reviews

4128 Bardstown Rd   Louisville, KY 40218
(S Of Hikes Ln)

(502) 491-2660

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 1/28/2022: 7:00 am - 6:00 pm

Services at this Location:

Contact Us

(502) 491-2660

4128 Bardstown Rd
Louisville, KY 40218
(S Of Hikes Ln)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 1/28/2022: 7:00 am - 6:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Friendly staff, very knowledgeable of all things related to my rental experience.

Brooke M. 
Rating:
4.0

Customer did not leave a comment.

Joseph M. 
Rating:
1.0

With a reservation, it took 30 minutes to get through the process to get the truck. Employee didn't know anything of how to work their internal system. Felt also like they weren't really wanting to be there or wanting to try. The gas was not at half like the digital assessment said. It was a quarter of a tank. It was overall it was a poor experience.

Bernard E. 
Rating:
3.0

The check engine light was on and the truck was leaking fluid. The inside of the cab needed a good wipe down. only one person was working the counter. I was third in line and it took me over an hour from the time of arrival to be waited on.

MILLICENT D. 
Rating:
5.0

very easy and smooth transaction, both on pick up and drop off. Seamless. the Staff did a great job and was very courteous and knowledgeable.

BART C. 
Rating:
1.0

I had to wait 45 minutes to get my vehicle and then I had to wait 45 minutes to return it would put me over my 24 hours and they charge me another 40 bucks

Kevin G. 
Rating:
4.0

Customer did not leave a comment.

Matthew D. 
Rating:
5.0

Excellent location but appliance Dolly was missing the rubber bands used for stair climbing. Made our move hard for that part.

Justin M. 
Rating:
3.0

Didn't have any of the equipment I reserved

Ben R. 
Rating:
5.0

Customer did not leave a comment.

YOLONDA H. 
Rating:
5.0

Everyone was very friendly and helpful. Have used this location multiple times.

GAIL C. 
Rating:
3.0

This is the WORST experience we have had with U-Haul. Not only did the truck break down, we waited 3 hours for help, AND was fully charged PLUS an extra $102 for who knows what!!!??? I'm furious with U-Haul and the lack of customer service!!!!

Stephen P. 
Rating:
5.0

I like dealing with people face to face. Glad I did not have to do the mobile 24/7 pickup.

Jerry B. 
Rating:
5.0

Truck was in terrible shape. Staff was awesome.

KRISTIN H. 
Rating:
5.0

Customer did not leave a comment.

krista F. 
Rating:
5.0

Quick reliable service.

Donald G. 
Rating:
5.0

Customer did not leave a comment.

SUSAN P. 
Rating:
4.0

Customer did not leave a comment.

Amanda O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YAIMARA M. 
Rating:
5.0

Our Office used this location for multiple events this year and every experience was great! The staff is very personable and helpful. We've used Uhaul locations all over the city, but haven't gone to another since we started working with this location. Highly recommend.

SHALANNA T. 
Rating:
1.0

Over charged for stuff we never used. There communication skills suck, very rude!!!

Lameka H. 
Rating:
2.0

I used Truck share. Once I figured out the app, there was no key in the box for me to pick up the truck. I called U-Haul and after a bit of a wait, was redirected to another location. Overall, a poor experience. I was able to accomplish my task, but the rental procedure was anything but smooth. Not having anyone in the office at the rental location was a big problem.

PETER B. 
Rating:
5.0

The 6×12 utility trailer I rented had trash in it. This is not normally a problem. The staff of this U-Hual location is always friendly and helpful. While other U-Haul locations are closer to my house, I drive a little further to patronize this one.

WILLIAM T. 
Rating:
4.0

The cargo area of the trailer had dried mud all over it. It had been raining in the area but this should have been cleaned out.

JONATHAN H. 
Rating:
3.0

The truck was disgusting the tires were misaligned so it shook really bad overall that the truck was not a good experience itself

JOHN M. 
Rating:
1.0

I picked open trailer at 7:30 in the morning and returned it at 12:30 in the afternoon, checked it in through the service line went back inside after dropping it off to complete the check-in process, now I'm being charged for multiple days and then after hours check in, bad customer service

James S. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
4.0

Leah was great and very helpful. But the truck was filthy and there was something spilled in the cabin. In addition the dolly was sitting in the middle of the cab. Inspect the vehicle and make sure that all equipment is secure.

NAKISHA F. 
Rating:
5.0

Customer did not leave a comment.

GEORGE F. 
Rating:
5.0

Absolutely nothing, I had an awesome experience..

NICHOLE G. 
Rating:
5.0

Customer did not leave a comment.

SHAKEEL A. 
Rating:
5.0

Staff was very helpful and professional

Ron G. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN P. 
Rating:
5.0

Debra and her team at the Bardstown Rd facility are amazing. Very helpful and friendly.

Grant L.  |  Overall Experience 
Rating:
1.0

Unprofessional :/

HALEIGH G. 
Rating:
1.0

Uhaul had damage. My time was extended due to a snow storm and I was charged for it.

ROBERT B. 
Rating:
3.0

Customer did not leave a comment.

Karen P. 
Rating:
3.0

Customer did not leave a comment.

EARL P. 
Rating:
3.0

Service level was okay this time but was changed $20 fee for after he service fee but I picked up the truck around 11:30amEST drop off around 3:40pmEST. I wasn't even due for return until 5:30pmEST. I will be expecting my $20 refund ASAP.

ADJO K. 
Rating:
5.0

Customer did not leave a comment.

CATHY H. 
Rating:
5.0

The teams working for pickup and drop off were friendly, prompt and professional. The ladies working Sunday night, 01/02, were especially friendly and made sure I knew I was welcome to stay in store until my ride arrived for it was especially cold outside. Excellent Customer service still matters!

Joseph R. 
Rating:
3.0

Van oil change light on. Had this van 4 days earlier and it was on then too.

gary S. 
Rating:
5.0

Everything was great!

MEGAN D. 
Rating:
5.0

Excellent customer service!!!

RYAN M. 
Rating:
3.0

Customer did not leave a comment.

DAVID H. 
Rating:
4.0

Reserved my truck on line and clicked mobile check in. did not realize it would require so many steps. took 50 minutes on site just to go through the mobile check in only to have to go back to the desk to collect the key. what is the point? some more upfront information on the mobile process would have been super helpful. also, every time you leave the link to access something else on your phone, you have to start over through the text link. frustrating. Signage at the site that is more clear might also help. Signs posted saying do not access this area are not helpful if you are supposed to go there to find your truck. The mobile drop off is also a fail . IT does not tell you not to leave the truck before done until it is too late. a worker had taken keys and truck before I knew I needed a pic of mileage. I had taken one but couldn't use the one on my phone to upload because the link has to be open at the time you take the picture, you can't upload a pic. Super frustrating.

Margaret M. 
Rating:
5.0

Nothing that I can think of.

John V. 
Rating:
5.0

Customer did not leave a comment.

david C. 
Rating:
2.0

Customer did not leave a comment.

RYAN B. 
Rating:
3.0

Customer did not leave a comment.

SAM L. 
Rating:
5.0

Customer did not leave a comment.

KENNETH C. 
Rating:
2.0

This location is not well managed, my uhaul was over booked! I had to stand in that office for 30 min till they could figure out what to do!! Wasting my time and ended up having to rent a bigger uhaul that was way too big!!! Meanwhile while listening to the employee tell her life story, it was too personal…just a very frustrating experience!!!! They said uhaul over booked us, Of that's the case…it's not professional or considerate to have customers come to pick up and be told they don't have a truck!!!! I'll definitely think about another reliable service next time!!!!

STEPHANIE W. 
Rating:
4.0

Customer did not leave a comment.

Stephanie S. 
Rating:
1.0

First time I rented car in the same place in november 7pm to 12 mid night and I pay only $39 when I bring back they charge me $9 for gaz but today.I rented 1pm to 3pm and that charge me $66.when I bring back they still wanted to charge me $36.I became very crazy and crying there then they tell me too go and put only gaz and bring back.I rented uhaul in Maryland for 3 hrs they never charged me more than $50.sorry but they are not giving good service to customer in that location

NAPO G. 
Rating:
5.0

Rented a motor cycle trailer. Kathy took care of all the paperwork. She is a real people person, fun to do business with.

ROBERT B. 
Rating:
5.0

Great experience staff was really friendly

TODD W. 
Rating:
4.0

Everyone was working hard but they were short-staffed. The truck was clean and the employees were very friendly. I like this location and would not hesitate to rent from them again.

steilberg S. 
Rating:
2.0

Customer did not leave a comment.

MAIYANY G. 
Rating:
4.0

Customer did not leave a comment.

ALESHA S. 
Rating:
2.0

They never have enough help the truck needed maintenance the oil light was on when I picked it up and it kept u all over the road jerking

DEBORAH O. 
Rating:
1.0

Lady with fanny pack needs replaced.walked in asked for trailer she stated none was available..got online called uhaul they made a pick up reservation at the same location i asked uhaul to double check bc this location just said they was out uhaul aaid they have one u can pick up .walked in they said they did have one but i would need to wait another 30mins for pick up...why...i literally just walked in said u had one but was directed to the same location for pick up now cant pick up until 30mins later after ive been at the location for over an hour...most employees standing outside moving slow turning away customers.....had to stop multiple times due to chains sparking .. i should of known it wasnt placed correctly bc fanny pack lady was on her phone speaking another language she was too busy on her cellphone than actually applying the hooks/bar to vehicle the chains fallen off was pulled over multiple times🤦🏽‍♀️was charged 25$ coverage we did not ask how does online reservations jump 25$ extra then the employees play dumb like they dont know how the charges was applyed asked for refund they said my reservations would be canceled ...joke of location..

RAVIKUMAR P. 
Rating:
3.0

Customer did not leave a comment.

RONALD R. 
Rating:
4.0

The original pick up location canceled on me last minute after driving 2 hours to pick up the Uhaul. After some time on the phone with the main office, I was redirected to pick up at this Bardstown Rd location. Despite them being super busy, everyone was super friendly and accommodating and got us in and out!

JORDAN D. 
Rating:
2.0

I will not be using this location again. Unclean and the vehicle was unclean. There were no Covid precautions being used at anytime of my visit. However, the staff was very friendly.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
4.0

Customer did not leave a comment.

rex F. 
Rating:
5.0

Great service.

ELLIS C. 
Rating:
2.0

I called several times leading up to my rental day and was never able to connect with the facility. I also left messages via the Uhaul online system. I was told by the call center that the location would be able to set up my wiring for the hitch on my car and when we arrived,that was not the case. They recommended I take a uHaul van instead, and it was $300 more than I was quoted for my trailer. I will not be using uHaul or this location again.

Ashley S. 
Rating:
5.0

Customer did not leave a comment.

Henry C. 
Rating:
5.0

Customer did not leave a comment.

Andrea H. 
Rating:
4.0

Lower prices. Make drop off available at any location. Make drop off easier as in not having to have a smart phone app or charge a fee to have phone assistance for after hours drop off esp. on the weekend.

ALBERT B. 
Rating:
1.0

Have the truck you say you'll have, stop overcharging customers, and process refunds for the FULL AMOUNT folks are overcharged. This was the worst experience with any truck company I've ever had

LAURA W. 
Rating:
1.0

Arrived a little before 9am to a line full of people. There were trucks lined up from returns over the weekend. Charged for an extra day based on the time the truck was checked in.

TIZANNA N. 
Rating:
4.0

Can ran well, and right sized for job.

TIMOTHY B. 
Rating:
5.0

Customer did not leave a comment.

HUGO S. 
Rating:
3.0

Customer service leaves a lot to be desired. Upon returning my rental the associates were somewhat rude.

Reginald B. 
Rating:
4.0

Customer did not leave a comment.

ROBIN V. 
Rating:
5.0

Cathy at this location was wonderful! She could tell we were frustrated and already stressed out anyway, and she made the experience a breeze, and reinstilled our faith in uhaul. Thank you, Ms. Cathy!!

LAURENCE A. 
Rating:
5.0

N/A

Richard B. 
Rating:
5.0

Customer did not leave a comment.

GESHOM M. 
Rating:
4.0

Customer did not leave a comment.

Bernie P. 
Rating:
5.0

Customer did not leave a comment.

Ted N. 
Rating:
5.0

Offer a drop off and pickup part to your list. If I could get that service I'm sure I could use it more often. I'm alone with no one to take me or follow me back to the location.

KAREN P. 
Rating:
4.0

Customer did not leave a comment.

Charminca K. 
Rating:
5.0

Great people and very nice

JOSE A. 
Rating:
4.0

Customer did not leave a comment.

THOMAS H. 
Rating:
5.0

Great experience at the Bardstown Rd location. No improvements are needed.

GRANT LEWIS L. 
Rating:
1.0

Coustomer service awful

RICKY B. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

Customer did not leave a comment.

MARK P. 
Rating:
4.0

Customer did not leave a comment.

CAROL L. 
Rating:
1.0

Trailer was dropped off within 12 hours of pickup. When I dropped it off I confirmed with the man unhooking the trailer as well as the people in the store that I didn't need to sign anything or do anything else before I left. I was charged for a 10 day rental

DEREK M. 
Rating:
5.0

Customer did not leave a comment.

Arnel F. 
Rating:
4.0

Customer did not leave a comment.

Priscilla L. 
Rating:
5.0

Customer did not leave a comment.

ANASTASIA P. 
Rating:
3.0

Wait to return was to long, after waiting for 8 minutes at truck I went inside and still waited about five minutes until I was helped

STEVEN G. 
Rating:
5.0

Customer did not leave a comment.

ALYSSA S. 
Rating:
5.0

Customer did not leave a comment.

KELLIE C. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
3.0

Kathy was very helpful considering she was alone trying to answer questions at 8am from multiple customers. The young black man working this morning was very friendly. The oil change light was on the entire time.

NILETTA D. 
Rating:
5.0

Customer service excellent job very very good

jean F. 
Rating:
1.0

Truck had bad trans. Called it in 3 times. They said they had no available trucks. The truck eat gas because of this. Now they over charge me. SMH

John F. 
Rating:
5.0

na

David S.  |  Overall Experience 
Rating:
5.0

Staff was very helpful and I will go back again when I need this kind of service

RONALD F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joel M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JARGA ALECIA W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RONALD F.  |  First Impressions 
Rating:
3.0

Tried to get into the storage at 10 at night and all uhauls were blocking the interrance gate into the storage so i couldnt do my last 2 loads very inconvient the service was good though

Amanda O.  |  First Impressions 
Rating:
2.0

The staff at this U-Haul storage facility is not friendly nor very helpful. The one I had in Texas was however.

SUSAN W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LORIN O.  |  First Impressions 
Rating:
1.0

My original reservation was cancelled because they had no trucks. Rescheduled me and had to stand in a 2 1/2 hr line because they had no trucks. Luckily by that time somebody returned a truck. Still had to find the keys before I got to rent it. I was in line longer than I had the truck. Terrible experience. The Gm was the only person working in the store. The guys ours where new.

tiffany c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ASHLEY W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BERRY H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MEGAN C.  |  First Impressions 
Rating:
5.0

Good experience

CARMEN J.  |  First Impressions 
Rating:
5.0

Jeremy and Jessica displayed supreme customer service while assisting me. I couldn’t imagine any other professionals getting me through this difficult time.

justin J.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Back
To Top