Customer Reviews for U-Haul Moving & Storage at Bardstown

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Bardstown

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Elisheba S. on

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They charged me for a dollie and forgot to put it on the truck. On my return, there was no attendant at the desk to help me, although she saw me pull up. I yelled hello 4 times before she decided to put out her cigarette and come help me. This was NOT very professional. Then they forgot to discount my mileage since I had to go come back. And I had to return to counter again to remind her and have it corrected.

Julie O. on

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Hire me?? no I mean there is always room for improvement but I cannot see any at this time.

Clarence H. on

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Richard J. on

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Allison K. on

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Timothy M. on

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Melissa C. on

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I was very upset with the fact that if the truck wasnt returned by 3am you were automatically charged for another night and I wasnt able to return the truck online because I wasnt with the truck when it was returned.... I sat on hold for 25 minutes trying to get it closed out so I wasnt charged it shouldnt be that much trouble to return a truck to the location. I was also charged $100.33 $68.84 and $79.18....$248.35 total...seems like something was charged twice or something.... I have always used Uhaul and never had trouble until this time and I probably wont use them again....

David S. on

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The auto transport trailer was missing tie down chains. I had ratchet straps with me, and I was able to manage without them.

Donald T. on

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Aisha P. on

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Bardstown location has the worst manager ever and your customer service representatives are just as bad. Everyone passes the problem onto the next idiot

Christopher P. on

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William A. on

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Gary T. on

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Not 100% sure the lady's name (Jasmine), was great 100% professional.

Steve P. on

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Zach F. on

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MARY M. on

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Other than the smell of cigarettes in the clean cargo van it was a good experience. Maybe have A no smoking Policy added. It was very strong but the van was very clean.

Lisa S. on

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lara K. on

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the woman who helped me was amazing. she went above and beyond to be helpful. her male colleague was pretty much the opposite.

Karen S. on

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Nothing the young lady ( Jasmine) who helped me was to die for she helped with all my drama. She really knew her stuff and at the time she had no help at all she was the only person at work yet still worked like a pro. And she never said a word the delivery guy told me she had no help. to me she makes your company look good don't lose her.

LaVeda G. on

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I could not check in after hours bc the self checkin did not recognize my location even though my location was on. I was charged 20 dollars. I tried to call the U-Haul 1800 number to remedy, but the system was down. Now I have to try again tomorrow to get reimbursed bc your check in process is flawed. This has been very time consuming to recoup monies that was taken from me as a result of a flawed system. Unacceptable!

Darlene R. on

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Germaine O. on

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Don't knowing give out 26 ft. truck with a bad headlight,. And the trucked leaked over my stuff. When we reported the uhaul rap said " oh we know". You put us in danger at night.

Robert K. on

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Dawn B. on

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Ladon W. on

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rod P. on

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Daniel W. on

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The people that work there were tremendous and very professional.

Stephanie B. on

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pauline A. on

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CHRISTINA D. on

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I always choose this location because it is always a smooth process - professional and courteous service.

denine J. on

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Kim G. on

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Make sure gas gages are correct.

judy H. on

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Its insane how you do not have a drop off location. So you all can charge people extra mileage. Customer service is poor these days,

Nathaniel W. on

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More employees. Online login does not work well. Generally poor customer service. Not enough staff. Unhelpful employees. None of the moving accessories I rented were available.

Jana J. on

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Great Customer Service:)

Diane T. on

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maureen N. on

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GREG F. on

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Not a thing! The process was easy with clear communication and expectations. This is the 3rd hitch you have installed and every one has been great!

Hilary P. on

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JOKUEL B. on

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Very impressed

CARMEN J. on

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Good experience

CARMEN J. on

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Very helpful, pretty fast and efficient. I had a very.good experience with them

Melya S. on

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The young woman that helped us was so attentive and made sure everything was taken care of. It was a relief to have that care after a long day.

emily t. on

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People were wonderful. Friendly and helpful.

byron r. on

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Staff was friendly & patient when handling issues I had with moving & storage.

stacey s. on

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My sales associate was amazing! She was so helpful & very personable. After a long day of moving my mothers home, When the truck rental was a disaster, she made up for it with great service &attitude!

Latonya h. on

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I moved my stuff out of there 3-1-10 in yall keep contacting me like I still have stuff in storage in I dont. Charging me for 2 months n my stuff been out of there. Terrible service. Yall dont have a

justin J. on

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Jeremy and Jessica displayed supreme customer service while assisting me. I couldn’t imagine any other professionals getting me through this difficult time.

german s. on

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Five star

Michael B. on

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I was helped by Jasmine both on check in and checkout when using this facility for temporary storage while seeking an apartment and she went above and beyond while providing very friendly service.

renee z. on

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personal front desk service was great. However, this past month there was an issue with billing.

DawnMarie F. on

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Never had an issue always friendly

willis c. on

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More lighting for the outside units for at night. That and inside 10×10 units have a light in them. It would be nice for outside units also. I work at night. Sometimes I would come to my units at nigh

Charles P. on

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Very nice and respectable friendly people. Had everything I asked for. Even though I was late bringing the truck back. They were awesome. Being dealing with them for all my needs.

Tim H. on

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Your staff is kind and knowlegable. Your product is a good value. I don't move everyday, I felt like I had friend helping me who knew what they were doing.

Eugene C. on

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Jeremy and his staff were more than willing to accomodate all of our requests! He really made the not so pleasing process of moving a really enjoyable experience.

Juan F. on

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Great service great experience. Just wish mileage was .55 a mile rather than 1 dollar. Wish storage units was a little cheaper

YVETTE C. on

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Jeremy the assistant manager was very helpful, kind, had good customer service and he made the reservation process quick and easy i would recommend family and friends

DANIEL M. on

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Love it

Jennifer F. on

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Service was great. Location was convenient. It was a lot more then I could afford for a month to month storage but I only needed it for a month to assist in the move. So it was about convence for me.

Lester H. on

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Good

HENRY B. on

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A little too expensive for a small space. But moving out the items and cancelling payment was pretty painless. Would recommend if money isn't really an issue

catherine j. on

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Would have liked to be able to access my unit whenever I wanted instead of during business hours. Other than that, I found my time with U-haul to be satisfactory.

Donald B. on

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The only reason I did not give an excellent rating was an employing told me I had to close out my storage rooms in person, which was difficult due to this storage rental being for an out of town move.