Customer Reviews for U-Haul Moving & Storage at Broadway Ave

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Broadway Ave

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diane D.
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Customer did not leave a comment.

LESLIE E. | Overall Experience |
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Each time I spoke to a rep, they were all very professional and kind. I noticed no change in all you guys do since COVID19. Thank you and continue to take care of the public as you do.

Andrew P. | Overall Experience |
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Unit Not as advertised Nasty attitude from customer service call center Employees not sure of system or policies

KELVIN T. | Overall Experience |
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I rented my unit for almost 4 years. I always felt that my items were safe, dry, and accessible when I needed to get to them. Thanks

Michael D. | Overall Experience |
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Na

brianna v. | Overall Experience |
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Great service

lajos K.
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Exelent service each and every time since 1995 when I rented the first time.Thank you.

CARL H.
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Customer did not leave a comment.

Theresa M.
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Customer did not leave a comment.

daniel S.
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Customer did not leave a comment.

William B.
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dan B.
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Richard B.
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Customer did not leave a comment.

Waynetta B.
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Customer did not leave a comment.

audra H.
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I wasn't informed about a couple of things. When booking online for my daughter, no one told me that she had to have the credit card I used to pay for this. Also, the mileage charged was not explained thoroughly. I was surprised to see how much was charged for the small trip.

Keith M.
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You have really stepped your service. Keep up the great work.

Matthew G.
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You over charged me this time by $27 when I left a note on your drop off app. to not do so please. Charged for extra day and for 2 gallons of gas when I left it with more than I got it at 3/4th. Not sure if your customer service lady is one who lied to me and stole from me this way or if it is above her head. Even though it is not a lot it is unethical and not right. Please fix your company to avoid future legal problems and your should be ethical and moral anyway. Sorry this was a bad experience my previous experiences at this site were good, seems to be a change in management or something.

Derick W.
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Customer did not leave a comment.

AMANDA M.
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RHONDA W.
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The staff was very helpful and friendly.

Steve K.
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Customer did not leave a comment.

jeremy W.
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great, fast, last minute service on a sunday. Well done!

Lela B.
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Customer did not leave a comment.

Margaret W.
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Denice H.
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jasmin L.
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My car was not even strapped to the trailer. It could have fell Off while we were on the road.

david H.
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Customer did not leave a comment.

NICHOLE B.
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Very poor customer service. Had to retrieve my own uhaul truck in the dark due to employee having too much paperwork to do. Original truck had door that wouldn't close and hatch open that was difficult to close. Need to improve customer service.

Shanae B.
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Customer did not leave a comment.

Kearran C.
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Clean the trucks. My rental truck had marijuana in the ash tray. The volume/power knob was off.

Trenita A.
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My experience was AWESOME! It was a VERY pleasant and efficient encounter! The representative Rick who took care of me was phenomenal!

Sheldon S.
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Customer did not leave a comment.

Damon M.
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Everything was great. Timely amd professional service

john S.
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Good people there they know what they're doing

harriett M.
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The process was handle in a timely and professional manner. Excellent service.

James B.
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Customer did not leave a comment.

Peter N.
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Super fast check out!!!!!!!!!!!! The fastest it's ever been and I use Uhaul all the time. The people working there when I picked up my auto transport should train all Uhaul employees as to how to do their jobs and get customers out the door quickly.

Valencia C.
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Customer did not leave a comment.

Randall B.
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Customer did not leave a comment.

Robert J.
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A friendly environment that is always nice and helpful.

Charles W. | Reservation |
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Fast service and the only Uhaul location that I use

Steven P.
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Customer did not leave a comment.

Kevin R.
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My U-Haul experience was excellent, customer service was great , everything about my moving experience went very well, I would absolutely recommend this facility to everyone, Thank You for your excellent service, Cassandra Robitson

carl G.
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Customer did not leave a comment.

Ciji L.
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I was promised a $50 credit and did not receive it

Scott T.
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The man who did the paper work acted like a ass.

Clifton A.
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Customer did not leave a comment.

Jerry H.
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Hello, what needs to happen is to put the manage with the rate. It's cost to much to rent anytime. Time is getting bad now day. And people don't have the money to rent. Thanks

Kenneth E.
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very fast check in.

Ishahn C.
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Customer did not leave a comment.

Erica I.
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No fuel in tank. I was told if I fill the tank to 1/4 I will get a $12 credit. I'm waiting on that.

james R.
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Customer did not leave a comment.

John M.
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I reserved a truck more than a week ahead and one day prior to my move date I recieved a call stating the truck I reserved was no longer available. Now I have no truck. Thanks for the headache

ED C.
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Mike was very helpful, friendly and courteous

Howard L.
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N/A

Geoffrey W.
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Make sure your beds are clear of weather and debris. I had to shovel out snow before I could use the truck. Other than that truck ran great and helped me out.

Joel H.
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very quick and easy. staff was helpful and friendly.

Anthony C.
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Jacob and zack were phenomenal! We couldn't have asked for a better experience! Picking up the truck was easy and hassle free.

ceteria W.
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Nice staff

Donald P.
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Very helpful with knowledge of dolly.

Dominic D.
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Customer did not leave a comment.

Jewell W.
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Customer did not leave a comment.

Craig A.
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Easy pick up & drop off

Angela C.
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Customer did not leave a comment.

Garry M.
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Paul W.
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John W.
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Customer did not leave a comment.

Daniel S.
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The rep was not very friendly. I don't use uhaul too often and I let him know that. He made me feel stupid.

Ryan B.
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The truck had 127K miles and ran like it had many more. To charge what came out to be almost $2 per mile is a terrible value considering h the equipment. I still haven't seen the final receipt. Guy who checked the truck said “ok the receipt is in your email now.” No it's not. I never got it.

Tawana F.
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Customer did not leave a comment.

carolyn M.
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Customer did not leave a comment.

carl G.
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Great service

joe D.
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Customer did not leave a comment.

Chester D.
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Excellent customer service

Tashauna O.
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When your customers are stuck in mud your roadside lady MYRA needs to not get an attitude and hang up on you without helping you while it's cold and raining and their children and belongings are on the side of the road broke down

Leonides C.
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The front end of the truck needs aligned or at least looked at. The truck was shaking a bit when I was driving, but other than that, it was an excellent experience.

GEORGE G.
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The roof on my truck leaked water on several items. It would be nice to not have the belongs of the next renter wet / damaged from the leak.

Dashawn F.
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Customer did not leave a comment.

towanda G.
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Lower your prices.

Andrea B.
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Customer did not leave a comment.

brian H.
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Truck leaked. Was charged nore tyen what was on my bill.

greg H.
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Friendly staff. Clean truck. Easy pickup and drop off.

Mary P.
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Make sur they add the equipment before you leave shouldnt have to come back and pick it up in my car..

Karen B.
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Nothing.

latisha J.
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Customer did not leave a comment.

Anthony F.
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Mobile check in was not good. Took way too long and whenI went to get the key from the lock box...IT WAS EMPTY! Rick Green was awesome when I HAD to go INSIDE. The man at pickup was also fantastico. He even asked if I wanted to wait inside to get out of the rain. :)

Benita S. | Reservation |
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Great service and easy check in and out

Stephen J.
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Customer did not leave a comment.

Jeffrey M.
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The guys were great

Robert M.
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Customer did not leave a comment.

Antoniette S.
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Customer did not leave a comment.

Eric B.
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Customer did not leave a comment.

steve H.
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GREAT JOB

Lavell B.
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Customer did not leave a comment.

Andrea D.
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There were giant potholes coming out of the location, plus you're driving downhill.

Casimir B.
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Customer did not leave a comment.

Abil K.
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The driveway to this facility looks like it was used as a bombed out road for a movie. Fix the potholes!

Frank M.
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Customer did not leave a comment.

Amardeep S.
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This is my second time utilizing Uhaul. Both times, everything was great. I would use them again!

ricardo L.
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Not much more here staff was very nice and answered all questions ,whole process easy as a pie and on time and pleasant. No issues at all and reasonable priced. Originally I planned on paying someone to rent there van ,but after research and price comparison u haul not only best my other choices in terms of price but also service . Staff that worked from my initial stop in the day before to ask questions ,,to the next day when my wife did reservation to me returning truck was perfect customer service

Greg S.
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Customer did not leave a comment.

steve H.
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E-Z

Cheri B.
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Great service.

greg T.
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Customer did not leave a comment.

Carl B.
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Customer did not leave a comment.

Jerald A.
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Customer did not leave a comment.

Greg B.
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Customer did not leave a comment.

JUANITA B. | Overall Experience |
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The staff was always very professional and polite.

Alyssa C. | Overall Experience |
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Excellent staff

Delores J. | Overall Experience |
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They charge my account and I didn’t have storage @ that location.

Tom D. | Overall Experience |
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The one problem I had was that when I sent checks to pay for the storage service, they would not be processed locally and I was charged a late fee on several occasions.

No reviews have been submitted for this location.

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