Customer did not leave a comment.Nancy G.
Customer Reviews for U-Haul Moving & Storage at Broward Blvd
Fort Lauderdale, FL 33312
(W Of I-95)
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
Special Operating Hours
- 12/24/2022: 7:00 am - 4:00 pm
- 12/25/2022: Closed
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Picking up my U-Haul truck was a great experience the customer service dropping the truck off and picking it up was the best.Chantel P.
This is the primary location I have always utilized to obtain high end, quality equipmentâ€¦ Its service with pride and integrityâ€¦ It's like dealing with family !Stewart M.
Customer did not leave a comment.Christopher N.
Customer did not leave a comment.Rodney C.
Had an issue with the SM at this location on 11/30, in regards to my new Coperate rates on rental. He refused to listen and I was charged regular rates 12/1. Other than the SM I have no issues what so ever, any concerns were addressed right away.JUNIOR D.
We arrived a day early to drop off the trailer. We arrived at 7 PM. The yard tenant was checking a truck in in front of us, scan the numbers on our trailer then told us we needed to drive around the building to drop off the rental trailer then he came back up to me and said oh you were one minute late. I have to charge you an after hours $40 fee but if you want to pay me 20 cash now I won't report it. that's extortion. Please review your security camera to see that we're telling you an accurate story. There was a security camera right next to us.JERRY S.
The light haired male was on a long personal call in the back office while 2 customers waited. He finally came out and logged into the computer at 745am!!! A young black male came screeching into the lot and I ran to the side at 730am. Hard to figure how to get in, glad someone helped me.Denise H. | Overall Experience
Customer did not leave a comment.Donna W.
Customer did not leave a comment.William G.
Exelent service and costumer friendlymarlene C.
Customer did not leave a comment.Cristal S. | First Impressions
Customer did not leave a comment.Koni J. | Overall Experience
Very good everything. The manager good serviceJaime F.
Customer did not leave a comment.Ailton D.
Customer did not leave a comment.Jerry N.
Great service and equipmentnORBERTO G.
Truck was dirtyandrew B.
Please ensure all truck is clean because there was so many dirt in both truck I rentandrew B.
The whole experience was a mess my reservation was moved and we had to drive almost a half an hour out of our way to get our vehicle.Misty S.
Manager was great in helping me get a trailer that I desparately needed.Larry Q.
Customer did not leave a comment.SHARON H.
Customer did not leave a comment.akecia T.
Customer did not leave a comment.Laura B.
Customer did not leave a comment.Joseph R.
Customer did not leave a comment.Chaz W.
Keep doing what you're doing I will be seen you soonCassie E.
Customer did not leave a comment.dan M.
Keep up the gret work!Wayne's W.
Denied GUARANTEED RESERVATION. refused to pay $50 guarantee fee and required me to pay a higher rate for a larger trailer than reserved on 27849425 and cancelled my reservation. Told me to call (800468-4285 which only has menu choices to make reservations and no one that can do anything since reservation has been cancelled.Guido T.
Customer did not leave a comment.MELVIN F. | Overall Experience
Customer did not leave a comment.donald P.
Customer did not leave a comment.Lorenzo W.
Customer did not leave a comment.Sheldon C.
Great location, friendly staff.Had my rental available upon arrival. Would recommend this location.Patrick S.
Customer did not leave a comment.Kia B.
Customer did not leave a comment.Ninya B.
Customer did not leave a comment.Hermion S.
Nothing to improve. Andrew, the manager, is fantastic. He goes above and beyond every time.Ciro R.
Everything was well done and a very clean job..Jesus M.
No one ever explained no credit or no refund since we managed to turn in trailer 2 days early !!! That is very misleading !!!Susan F.
Customer did not leave a comment.normajean K.
Truck was too oldJEAN P.
He doesn't want to finish his job until I give him tip It's unacceptableSorin G.
Customer did not leave a comment.felix s. | Overall Experience
Customer did not leave a comment.Theresa H.
Customer did not leave a comment.Amos F.
Not to complain since 1999 through this dateYVES P. | First Impressions
Customer did not leave a comment.Brian L.
Customer did not leave a comment.Hugh H.
Customer did not leave a comment.Karlton H.
Customer did not leave a comment.Bruce D.
Everything was awesome Eric and the other Rasta guy on the outside made sure I was well taken care of during pick up and drop off they're really nice young menDominica A.
Customer did not leave a comment.Humberto A.
Customer did not leave a comment.dESMOND G.
Customer did not leave a comment.Robin D.
It was a little upsetting to reserve certain equipment days prior to our move and when we arrived for pick up, the dolly's weren't available. There shouldn't be an option to reserve equipment if they aren't available. It made our move very rough. At least when I called to complain they gave us a couple of hours more with the Uhaul to get the move done.Alexander A.
I would prefer that the website does not pre-order trolleys and hand trucks that are not available at the store level. It's better that that is an in-store add-on.Kristine C.
Customer did not leave a comment.Broachkel Nicole D.
Roaches I truckRonnie W.
Customer did not leave a comment.Kia B.
i had a lot of billing issuesRuiqian L.
I don't ever want to deal with this unprofessional ,no communication skills and lack of training employees â€¦.ENide V.
Customer did not leave a comment.DANIEL C.
Thanks for your help,Loretta G.
Flawless experience & very friendly staff…Jan C. | Overall Experience
Customer did not leave a comment.thomas W.
Staff just doesn't want to be at the location. Rude, mean, dismissive, and playing music while looking at phone when line is full of customers. I don't use uhaul again because of this location aloneRandall B.
Customer did not leave a comment.Colleen O.
Customer did not leave a comment.Manon L.
Customer did not leave a comment.daniel M.
Everything went well,Andras C.
Customer did not leave a comment.RUDYARD D. | Overall Experience
The Hand Truck I reserved well in advance was not available when I picked my 20 foot truck up. Another customer showed up to pick up his moving truck that he reset in advance and this location didn't have his truck at all and we're sold outâ€¦Ryan S.
I returned my trailer before the deadline. I have pictures and videos. Now I have to call my bank and reverse the charge since you CHARGED ME FOR 3 DAYS, when I rented for 1.Jason P.
I made my reservation online and it said I was set. Then I went back on and it said I couldn't get the truck I needed and I had to go elsewhere. When that reservation didn't pan out they sent me to yet another place. I have 1.5 hours driving from store to store. Your stores are staffed by morons. I called there and asked if the driver could bring the truck back and they said I had to come back too since I paid for it. That's not true. They were rude and highly unprofessional. I will go to anyone but uhaul after this experience. 76.67 for 3 hours and to be treated so poorly. Your $50 guarantee is a joke also. I reserved it and still didn't get it I had to go to two different places to get a truck. Time and gas out of my pocket. Also your staff at the place that gave me the rental had nothing but bad things to say about uhaul and this mess up. Not impressed. I haven't made up my mind if I will seek resolution through the BBB or take to social media. What should have been easy and cheap ended up taking way more than it should have. We traveled so much further because of where we ultimately had to get the truck. I know this is falling on deaf ears but I think it needs to be said.Raymond S.
Customer did not leave a comment.Chris A.
Customer did not leave a comment.Vorleak C.
Customer did not leave a comment.DENNIS B.
Customer did not leave a comment.Guy P.
The young lady that left a message in regards to the rental that was already returned was advised where keys were still charged another day and extra charges .. ridiculous 446.00 one day rental .Jennifer G.
Customer did not leave a comment.RICHARD H.
You should keep the items that the customer reserved available. The items I had reserved online were not in the storeHumberto K.
All was well thanks 😊 🙏Sharon O.
Andrew was pleasant and welcoming; he greets you as soon as you walk into the store, even if he is helping another customer. Great and friendly customer service at this location. All the workers were very nice and friendly. Good location to do your Uhaul moving service. I definitely will recommend this location anytime 👍Subrina O.
The young lady that served me at the counter was very nice and helpful, she assisted me very well.gregory S.
Customer did not leave a comment.Rose I.
Awesome thanks 🙏Landy R.
Customer did not leave a comment.Christopher S.
I have used them a few times and had great service every time.Steven M.
Customer did not leave a comment.Aida O.
Very professional staff/ great customer service//store very clean- Thank YouSandra B.
Let a person know in advance if you guys don't have a truck don't wait till 30 minutes to a person find transportation there to tell them there's no vehicles availableJoynette H.
Nothing really. Have not used it yet so as far as I know the installation went well and fastBetsy U.
Customer did not leave a comment.Kristina M.
I moved from Virginia to Florida with my toolbox in tow and I arrived and needed help unloading my toolbox from the trailer and I believe the manager ( Jackson)? Stepped up and got a fork lift to help me out I couldn’t believe and didn’t expect it at all but the facility and all the employees were awesome and easy going and made my experience with u haul well worth it !!!! Thanks guys and gals!!!!Kenneth P. | Overall Experience
Equipment was not available at the time of pick up, even though I had reserved 3 weeks in advance. Was asked to go to another location to get equipment. Equipment that was picked up had not been well maintained. It broke down during my trip.Alex M.
I am a frequent renter at uhaul but because of my last interaction with the last attendant I am strongly thinking about moving my buisness. I felt like I was being rushed even though the attendee saw I had several items to remove from the vehicle he was very disrespectful and no matter what I have always learned in customer service the customer is always right to maintain company integrity .Yvon A.
Sometimes seemed it was not staffed enough…people working were great, just not enough of them and too long to wait for service at the counter..Kevin Y. | Overall Experience
Customer did not leave a comment.alberta w. | First Impressions
Customer did not leave a comment.Paul C.
Customer did not leave a comment.Daniel M.
Customer did not leave a comment.GERALD D.
Customer did not leave a comment.Christine R.
Customer did not leave a comment.Lucas R.
Customer service at it's best. The guys there were very helpful explaining the pricing. I would highly recommend. Thank you!Whitney J.
Customer did not leave a comment.JOSEPH W. | First Impressions
More help at the counter. The line was VERY long with a wait time that was almost unbearable.PATRICK H.
Customer did not leave a comment.Denise H. | Overall Experience
I rented before in this location and my experience was good but this time I made reservation 1 week in advance and customer service was bad, the van they gave me was the most battered and dirty and plus the dashboard shows tire and oil maintenance needed. She ( customer service ) only said cancelled then. I talk to manager and he made clean the van from outside. I was very disappointed with with the service and with the vanAdriana C.
This place horrible! Nobody cared about anything and my reservation got totally messed up! None of the equipment I rented was there and neither was my truck. It made my moving experience absolutely horrible! I will never go back ever again. Your staff cared more about cheeseburgers and fries then helping me out. It took 20min just for them to check me out but instead they were talking about checkers (fast food)Jason L.
Customer did not leave a comment.SHONAYE W. | First Impressions
Customer did not leave a comment.Jonhda C. | Overall Experience
Thankfully that I where available to get storage in my time need thanks u very muchPATRICIA B. | First Impressions
I have rented trailers several times and rented a 15 foot truck one time. The people that work there are the nicest and friendliest people. I don’t know how you find such good people to work for you, very helpful and extra patient.Dru M. | First Impressions
Customer did not leave a comment.walter w. | Overall Experience
Customer did not leave a comment.Roshonda E. | Overall Experience
Greatjasmaine s. | First Impressions
Customer did not leave a comment.ROSEMARY G. | Overall Experience
Customer did not leave a comment.BARBARA ANN W. | Overall Experience
Very nice, friendly, professional, and Mikel (not sure of spelling) was very helpful. I appreciate it. Thank you!Wanda R. | First Impressions
The wait time within these places to get a truck or a unit takes forever. I sat inline for almost 30-45mins. Just to get my truck let alone my unit when coming back down to Miami from Jacksonville. Both locations were long wet times. Other then that. Yes. The staff was great. The prices are fair. I appreciate you guys for the help of my move. 💯SIRE R. | First Impressions
Customer did not leave a comment.Justin L. | Overall Experience
i JUST EMAILED THE GM THE MAN AT THE DESK SAID NO UNITS AVAILABLE WHEN WE FOUND THE ONE I RESERVED WAS TOO SMALL. TAMMY AND THE LADIES RESCUED ME AND GOT THE LARGER UNIT, I WANTED TO DIE, EXTREMELY DEVASTATING KNOWING YOU HAVE A 20' TRUCK FULL AND NO WHERE TO GO. THANK YOU FOR HELPING ME LADIES. TAMMY VERY KIND AND PROFESSIONAL.Denise H. | Online Move In
Customer did not leave a comment.MICHAEL S. | Overall Experience
Customer did not leave a comment.Napolean R. | Overall Experience
Customer did not leave a comment.Keene J. | Overall Experience
I love this place☺️DELORIS A. | First Impressions
Customer did not leave a comment.Opal S. | First Impressions
Service was great, however I did underestimate the space I needed and I will have to cancel the reservation.Keene J. | First Impressions
The entire team was friendly, and efficient, especially Ms. Arnold.Larry P. | Overall Experience
Customer did not leave a comment.ROLANDA Y. | Overall Experience
Eric took care of me ;he was very professional and attentive;thanks so I’ll do recommend that store to mi friendsJulio E. | First Impressions
Customer did not leave a comment.LADDY B. | First Impressions
Customer did not leave a comment.Alessia C. | Overall Experience
UNIT TO SMALL , DOOR WOULD NOT OPEN TO LET ME IN UNIT ALREADY HAD A LOCK ON ITLinda G. | First Impressions
Customer did not leave a comment.Dermott P. | Overall Experience
I originally scheduled my storage unit with Sentry, an affiliate of U-Haul I was directed to by a U-Haul employee over the phone. I went to complete my reservation, driving one hour in the 20 foot box truck with auto transport, and they informed me that they would not honor the first month free promotion that came with my rental arrangement. I needed to call and make a new reservation, which I did. I drove another half hour to the new location. When I arrived at the Broward Boulevard location, employees locked the doors at five minutes to closing and refused to help me. I had arranged for not only my storage unit, but also to leave the truck and auto transport there instead of my original drop off location. I called customer service who instructed me to leave it there and come back. I cam back the next day and the only available storage unit was smaller than I originally requested and there was no way I could fit my things in it. I asked for my original size and was directed to a phone call on an employees phone with Chuck Seeds, who I was told is the general manager. This man offered to have me come back the next day to resolve the issues with him. I asked about my time and gas, he got rude with me and accosted me for leaving the truck where I did then hung up on me abruptly. I am discouraged from interacting with anyone with this company now. They have either been unhelpful and impatient, or outright rude and unprofessional.Amanda W. | First Impressions
You have an very beautiful staff they all are very nice and they are so friendly.Diane M. | First Impressions
Customer did not leave a comment.Philip S. | First Impressions
This is not my first moving experience! This Uhaul storage at 2800 West Broward Blvd. has the best employees! From the moment I walked in they all gave me a big welcoming smile. My family and I had travel during dawn to get there early since it was just us 3. All the employees where very nice. It has been a long time that you see employees actually working with a good attitude. I usually never put comments, but people only tell about the negative so I just want to tell all the team at this place “good job”!!! Thank you!!!!!Samuel M. | First Impressions
Customer did not leave a comment.Dermott P. | First Impressions
Customer did not leave a comment.Fiona M. | First Impressions
Customer did not leave a comment.Michelle P. | Overall Experience
The homeless people were walking around on the premises, despite having security.RONNIE W. | Overall Experience
J’ai bien aimé la propreté des lieux, le coût abordable , la sécurité des lieux et les gens sympathiques.Denis R. | Overall Experience
Customer did not leave a comment.Denise H. | First Impressions
Your stuff are very dedicated.LLOYD C. | First Impressions
Customer did not leave a comment.christine c. | Overall Experience
Customer did not leave a comment.Andre G. | Overall Experience
Customer did not leave a comment.GREGORY S. | Overall Experience
The lady who works in the storage her name is Betty helped me with finding my storage and how to use my code to get in the facilityvegenie n. | Overall Experience
Customer did not leave a comment.Catryna B. | Overall Experience
Customer did not leave a comment.richard s. | First Impressions
The first person who helped me was obviously having a terrible day, because she had a hissy fit and actually walked away from her post and left me standing there. Eric then came and helped me square everything away and he was very help helpful and professional. I unfortunately remember having a similar experience to this in the past at this very same Uhaul location, possibly even the same person that initially 'helped' me, or just a coincidence that someone else could be just as bad as her.Theodosios V. | First Impressions
Customer did not leave a comment.Ashleigh G. | Overall Experience
Lisa was great !!!!MARLON B. | Overall Experience
Customer did not leave a comment.Sandra C. | Overall Experience
Very good service overall. Thanks everyone !MARIA B. | First Impressions
Customer did not leave a comment.orville c. | Overall Experience
Customer did not leave a comment.WISTERIA T. | Overall Experience
Customer did not leave a comment.valentina g. | Overall Experience
Everything was smooth. For the truck rental. I had to cancel the storage - had a 10x15 rental and the entrance door was pretty small for my belongings. It wasn’t the roll up door.Joseph s. | First Impressions
Customer did not leave a comment.VLADIMIRV S. | First Impressions
Customer did not leave a comment.Catherine G. | Overall Experience
Customer did not leave a comment.LAZORA M. | Overall Experience
Customer did not leave a comment.FELICIA R. | Overall Experience
Very pleased. Thank you very much .Mary H. | Overall Experience
Customer did not leave a comment.richard s. | Overall Experience
Customer did not leave a comment.FABIAN C. | Overall Experience
I advised an employee that the unit has been emptied and the lock has been removed. I have continued to be charged for the unit for the last 3 months and now they have sent it to collections. I have tried time and time again to contact the facility but have been unsuccessful in getting ahold of them. I have been forwarded to a call center and they stated they have left messages and that they would get ahold of me and they never did. I am extremely unhappy with these services. I am not in the area to simply stop in.Marco P. | Overall Experience
Was thinking because I did everything online I could just go but was told I still had to check into the office and kept getting different information from different staff when I would ask questions.Luis S. | Online Move In
Customer did not leave a comment.laraine a. | Overall Experience
Alissia has helped every time I went in and all 3 times she went above and beyond to help me. She is a key asset to the uhaul on Broward . If and when I go back for my next move I will ask for her.Michial N. | Overall Experience
Great customer service and knowledgeable staff. Would recommend to others.Lisa J. | Overall Experience
Ms. Betty was very friendly and she was extremely helpful to assist me with my accommodations. Ms. Betty is also very detailed orientated in educating me on how to enter the U-Haul storage facility. Ms. Betty also save me time and informed me the steps need to return U-Haul at different location. This process made it very convenient for me regarding I had to travel back out of town.danielle l. | First Impressions
I've used U-Haul storage three different times and have been completely satisfied with their service each time. I made the mistake of using a cheaper alternative to U-Haul and lost thousands of dollars of artwork when the roof leaked during a heavy rain. That was a costly mistake that I won't make again. The next time I need the a storage facility I will again use U-Haul and recommend you do the same.Chuck E. | Overall Experience
They charged me another months rent after I checked out two days before my contract expired. No refund as of yet. $117.00.Sam W. | Overall Experience
Customer did not leave a comment.John S. | Online Move In
Customer did not leave a comment.Marcus K. | Overall Experience
Customer did not leave a comment.MARIA R. | Overall Experience
Customer Courtesy is top of the line. Thank you!Lisa L. | Overall Experience
Customer did not leave a comment.Mary H. | First Impressions
Customer did not leave a comment.catherine t. | First Impressions
The staff was very helpfulEbony S. | Online Move In
Customer did not leave a comment.Denys G. | Overall Experience
My access code did not work. No front line staff were on duty to help. Everyone was professional and courteous, however.LARRY S. | First Impressions
Customer did not leave a comment.Jonathan H. | First Impressions
The storage get completely wet and all our belongings were ruined.Camilo R. | Overall Experience
Also My sister have been with uhaul for six years uhaul is GreatERICA W. | First Impressions