Customer did not leave a comment.Vern A.
Customer Reviews for U-Haul Moving & Storage at Burlingame
Wyoming, MI 49509
(N Of 28th St)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The general manager, Ryan, was rude and unhelpful. However an employee named Jared was amazing and bent over backwards to be helpful and problem solve when the computer system for self-storage wasn’t working. He was apologetic for the behavior of his manager and did a great job smoothing things over with customers when his boss was rude and impatient with them. That kid deserves a raise.ryan b. | First Impressions
Customer did not leave a comment.Jack C.
Customer did not leave a comment.Jose G.
Customer did not leave a comment.Michael C.
Customer did not leave a comment.Matthew P.
The shifting on the automatic truck needed some repair work. It was clean and did the job but you had to "fiddle" with the shifter to get it to go into gear at times. Otherwise, no issues and it won't stop us from using uhaul againWade K.
Customer did not leave a comment.Leeann M.
Customer did not leave a comment.MACKENZIE SUE M.
Customer did not leave a comment.John O.
Everything was good!JACOB JUNIOR K.
Customer did not leave a comment.Ariel D.
Customer did not leave a comment.Thomas H.
Customer did not leave a comment.HILLARY T.
Do accurate reading of mileageWilliam M.
Listen I was charged for miles that I had to drive back to the facility for because the truck was not clean the guy cleaned it he was nice about it when I returned it I told them to take off 10 miles because the truck smell so bad I see why the windows was down and also we had to switch out my van reservation for the truck he put the wrong receipt in my paper it stated that the gas hand was on a half but it was on E so I had to put 20 in and they said they don't replace gas but I'm this case it should be cause I didn't make the mistake and they said the reason the truck smelled and was dirty was because it just came from the shop.I have pictures they didn't want to see that I will never give uhaul my business again and I was a returning customer this company was my go to and where people I send to this location but we will never come back sells will drop for this locationNishalashae G.
Number of returned trucks formed a line blocking the main entrance making it difficult to get the truck in the parking lot. Since the line was already full, it wasn't clear where to leave the truck. It was also poorly lit for a night time drop off. App process for return was nice and efficient.Jasonhamilton R.
Hire more staffEric S.
Things went well. I was very pleased at how quick the Customer Service Rep got me on the road.Steven J.
Customer did not leave a comment.Francisca G.
This was a smooth pickup and dropoff transaction. Well done!Christian B.
Customer did not leave a comment.ZACHARY THOMAS T.
Customer did not leave a comment.steven W.
Customer did not leave a comment.Richard S.
Customer did not leave a comment.ROXANNE B A.
Customer did not leave a comment.Pat L.
Customer did not leave a comment.Matthew D.
Your agent here also confirmed that personal insurance typically covers UHaul rentals and that I could have called my agent on the spot. But it was Saturday morning when I picked up the truck, office is closed and I didn't have personal information in my phone. You should give your employee at this location a raise! Put more money in the pockets if your ground workers who are actually doing the work and serving customers like me, and a little less into bonuses for your upper management sitting in your offices and thinking of little ways to scam me out of $30!! I mean this! I am a CEO of my own global company that is working in over 30 countries and don't do this kind of thing. Thank you for considering both my request and recommendation. Doug SeebeckDouglas S.
I was not able to pick up my first reservation, how do I get my $50?Nicholas R.
Customer did not leave a comment.Madia A.
Outstanding experience! Thank you for having the truck size we needed on such short notice.Scott H.
Not to be wait services for long time.JEAN-PAUL B.
Customer did not leave a comment.Jason B.
Customer did not leave a comment.Jessica D.
Customer did not leave a comment.Francisco A.
Customer did not leave a comment.Sandra A.
Customer did not leave a comment.Stanley A.
Customer did not leave a comment.Mike T.
Customer did not leave a comment.Larry L.
Customer did not leave a comment.Amy N.
More customer service reps to move line along, but that's not a deal beaker.Robertlee R.
The gentleman who helped us was friendly and overworked. I needed to wait about twenty minutes to be helped.Nicholas O.
Customer did not leave a comment.crystal N.
Customer did not leave a comment.John W.
I wanted a big truck because I was going to move heavy stuff and I really needed the ramp. But we couldn't be able to use it because it was stuck. We had to carry everything ourselves. They should inspect the trucks before renting them.Blancaesthela O.
I used my truck to move a close family member to their hospice home since they found out they are sick and have less than six months to live. When I returned my truck, i stopped under the awning and read the sign that said to wait for an employee during open hours. I waited for eight or nine minutes, and as I was in a hurry to get back to tasks concerning my sick family member, I read some more of the sign to see what else I could do to get it done more quickly. The sign seemed to say I could use the mobile app to complete the return, so I started to do that. When the app instructed me to park the truck and take a picture for "the next family to find it easily," I think I misunderstood where I was supposed to park, probably because I misread the either sign or the app or both. I parked it in what appeared to be staging area with numbered spaces on the asphalt. As I finished uploading the picture, the u-haul associate came out and over to me, and said, "I'll take the keys and finish up since you didn't park it where the sign said to." I said, "Oh my bad. I think I might have gotten confused between what the sign and the app said, and messed it up." He said, "Yeah, well, the sign says to park it over there." I said, "Right, that's why I'm saying sorry, because I've got a lot going on in my head right now, and I think I made a mistake." He said, "I don't care. The sign says where to park it." I said loudly, "Look man, maybe don't be so pissy. I've got a lot going on in my head, because I've got someone in my family who is dying right now, "I don't give a FUCK!" he said. Then we got in a shouting/cussing match. I ended up going into the store to angrily inform the other uhaul employee what had transpired. When I finally sat down in the car, i broke down and cried. he made a stressful enough time in my life a whole hell of a lot more painful, because I had a difficult time sifting through two different sets of directions and I parked a truck in the wrong spot.Matthew M.
Just dropped off here, but was very efficient and personnel were helpful.Justin B.
I was way overcharged and this unacceptable! Never use this locationJames G.
Customer did not leave a comment.Geoffrey E.
Bunch of magazines and dried flowers left in trailerMichaelwilliam J.
Customer did not leave a comment.Brenda Z.
I am disputing a charge. I was in the parking lot for 20 min for drop off. Then gave the clear the keys he said he would check me in before 2 pm. I then get a bill saying I was checked in at 443. ðŸ¤¬ðŸ¤¬Barbara P.
Customer did not leave a comment.Richard S.
Went perfectly for what and the way I did it.Terryjames M.
We turned our trailer in a day early. They did not process the paperwork till 2 days later & charged us late fee! They refused to correct the mistake so UHAUL stole $60.00 from us so we'll be looking elsewhere next trip! We will publicize your dishonesty!Debra G.
Customer did not leave a comment.Antwan B. | First Impressions
Customer did not leave a comment.Dawn G.
Was charged 60 dollars for a gas fee even though it was brought back with the correct amount of gas. I was reimbursed but I would make sure you look at your bill closely.samantha R.
O luck improvement might be is to add more employees, Had to wait over 30 minutes to rent a trailer, That's just to get to the front of the line. Happened on all my rentals at this location,Dennis S.
Customer did not leave a comment.Davidlouis F.
Customer did not leave a comment.Bigirimana A.
Customer did not leave a comment.Gordon Jay K.
good peopleJuan P.
Customer did not leave a comment.NATHANAEL QUINN W.
Customer did not leave a comment.COREY OSHANE M.
Location was great because it is near my home. All employees were very nice, cordial and very helpful. Even on my phone conversation regarding my rental. Was VERY busy picking up our Cargo van, but the service went rather fast to get everyone taken care of in a timely manner. I've had a nightmare of a time WAY in the past, but would recommend this location to anyone. Thanks for the exceptional service this time, to all of you!Robert D.
Customer did not leave a comment.Kyle S.
Customer did not leave a comment.Dale R.
I could not have asked for better service and helpful, understanding counter guys. What I needed was right there and immediately taken care of no waiting for my truck or supplies. For those with negative reviews, maybe you have never worked retail. I used this location 3 times and other locations many time. UHAUL will always be my go to for moving and packing needs. Thank you Matthew and fellow customer service gentleman (sorry didn't catch all your names) at the 2720 Burlingame location.Sharon V.
Very slow check out process. Need to get us on the road. Too much down time.david C.
Except a long wait time to talk to someone, it was a very good experience.Dennis S.
Everything went good for me!David N.
Customer did not leave a comment.Samuel M.
Their seemed to be a training issue on one employee. Perhaps he was just new. The computer system seemed to dumbfound him.Dennis S.
Customer did not leave a comment.Nina G.
When I went to pick my truck up they double booked the truck. They fixed this but when I check the fuel level it was at 1/4 of a tank. My dad and I put 12 gallons in the truck and only drove 60miles and they still charged me a fuel fee adding up to $54. Not happyJordan H.
Customer did not leave a comment.Bayleigh G.
Staff were busy, professional, and well organized. ThanksRAFAEL XAVIER D.
Customer did not leave a comment.Jessica O.
Sabrina and Rick were friendly, professional, and calm as they handled internet failure that delayed my pickup.Amanda W.
Gentleman was helping us and then answered a phone call. We didn't know he answered it and he completely ignored us for 45 mins. The uhaul wasn't swept when we drove it off the lot and We used a little under half a tank and was charged 87$ got us from point a to point b but we will not be using these services againDerektyler R.
Easy drop-off. Thanks!Lewis H.
I would not recommend uhaul at all, I had a pickup scheduled for 3pm and did not get my rental until 530, the mobile app was not working well, the guy at the store couldn't help me fix it or correct any of the issues, he then referred me back to the mobile app the mobile app then took forever the mobile then referred me to contact uhaul, I had provided my CC and my license over 10 times through my whole experience, I had scheduled a pick up for 3 pm cause I needed it at 3pm not 530pm, simply said NEVER AGAIN!Sylvia O.
Customer did not leave a comment.Lois F.
You need more people working the counter. Both during my pickup and drop off the wait time was long. This is not the fault of Rick who was working things as fast as he could, just that you do not have enough staff.Michael F.
Customer did not leave a comment.Shontella T.
Very friendly & helpful staff!! Thank You!!Melissa A.
Customer did not leave a comment.Carlos S.
Customer did not leave a comment.Kevin S.
No gas bad drop off locationRonald L.
Customer did not leave a comment.Jon S.
Customer did not leave a comment.Gerald A.
You charged me for gas after I filed the truck up and actually put more in then I had at pickup. I did not check the box for your insurance in fact, I specifically DID NOT WANT IT. I would never recommend this location nor your company to anyone. I feel this is predatory practices and lacking integrity from such a large company.Dan C.
I waited in the lobby for about 10 minutes before someone finally came out to help me. Then when he came out he criticized be for being there 4 minutes before they close when I had been standing there waiting for a while. All the other locations that I tried had incorrect hours online and all had nobody in the office. I was sent away because a place didn't have a 15ft available and when I showed up at the other one it was empty and closed down. Not sure what's going on but people should probably update their hours.Lucas A.
Customer did not leave a comment.Susan W.
no improvement needed. The people there are professional, the little guy about 40 years old is a real hustler, and busts ass to help you. yes, sometimes they are busy, but you can't expect them to have extra help just for the few times when a bunch of people show up at the same time. my hats off to Burlington by 28th street street U Haul.Brettwilliam C.
Customer did not leave a comment.Mitchell F.
Customer did not leave a comment.Zachariahasher G.
The guy I worked with was very knowledgeable and professional. the trailer I rented towed beautifullyRobert H.
I only need until for 2 weeks, and when I went to cancel the man said ok, then I got a bill, call uhaul and they said the would email management. I asked for a copy and was told it was an inter office email so I could not get one. fast forward 30 days and another invoice! I took it back into the store and I hope that it has been cancelled correctly. Ugh. Not really expecting to refer people there... it is even very close to home.Ann M. | Overall Experience
Customer did not leave a comment.brian b. | Overall Experience
The check in process was fine. After getting a flat 9 mins from our location we had to wait 5 hours for roadside assistance because not only did it take almost an hour to just get a hold of someone they got our location wrong sent after waiting 2.5 hours then had to wait another hour for a guy when the job took less then 5 mins to fix. The office was poorly staffed and the assistance line was overwhelmed and understaffed.Dustin W. | First Impressions
It took a long time to access my belongings towed while in hospital. Uhaul put my stuff in storage and then charged me for it instead of allowing me to retrieve my belongings. My relationship w Uhaul sucked.valerie b. | Overall Experience
Every time I have to go to my storage I have to have someone open it for me because when I put my code in it says access denied.Antionette L. | Online Move In
When I first got the storage I purchased a lock and it was not given to me. Had to go to the dollar store and get one. The only helpful people there was were the regular workers and the guy asst mgrLydia T. | Overall Experience
The play is and everything else was perfect thank you for your service and hospitalijodell B. | Overall Experience
No additional commentsryan w. | Overall Experience
If you are looking for an excellent place look no further and visit this awesome location!!!Shaun h. | Overall Experience
Customer service was phenomenal .The staff Was very helpful step by step instructions. Will be returning soon. Thank you so much.Renita N. | First Impressions
The storage facility was supposed to be securely locked indoors, but for months if you turned the handle to the security door upwards it would open without the key card. I reported this several times.Carter M. | Overall Experience
Staff at the Burlingame facility were very unprofessional. They were not welcoming and not interested in providing quality service. Customers kept getting passed around. Camera in storage faced wall.Alan C. | First Impressions
I was lie to from the 8 hundred number for the uhaul reservation lady said that I would have a storge place XL I asked for when I got there it was not one available, so I had to wait four days, itmildred t. | Overall Experience
The storage units on line aren’t even the way the units truly are in person‼️‼️ And I was told I HAD to purchase a U-Haul lock. This will be my first and last time renting anything U-Haul.Ramona D. | First Impressions
Not only did they need to on storage so when I drive for 13 hours to unload, I could not! Forcing me to leave the 20' truck and trailer. The cell to call if I has a problem this will not allow me toBrenda R. | Overall Experience
No commentCharles F. | Overall Experience
Uhal provided excellent service to me as a customer at the Burlington street location in Wyoming Michigan.Alfreda L. | Overall Experience
Did not useMike R. | Reservation
I found it to be A great place too Store my belonging Just all aaaaaaa God bless every body That work their christa Was super she should Area mangerjeff f. | Overall Experience
Have a great day!brian n. | Overall Experience
Everything was great 👍paul d. | Overall Experience
There were problems every step of the way and we did not end up with what we were promised.hannah t. | Overall Experience
There storage unit was not what I reserved. False advertisement and fraudulent ways of action.jens p. | Overall Experience
The manager Lisa was very very rude and unprofessional she made inappropriate comments about my personal account load and in front of a store full of customers and proceeded to argue with me.Shannica T. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!