Customer Reviews for U-Haul Moving & Storage at Central Ave

7,815 reviews

8671 Central Ave   Capitol Heights, MD 20743
(@ 495)

(301) 350-3544

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(301) 350-3544

8671 Central Ave
Capitol Heights, MD 20743
(@ 495)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

VEDA A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
2.0

The actual truck that I had was a hazard and someone is going to get hurt, the transmission kept on slipping, the passenger side rear view mirror was not tight and every time you hit a bump the mirror kept on moving out of sight view of right side of traffic. That was the first time coming to that location but not ever again, who is keeping the maintenance record checks in these trucks… someone is going to get in a very serious accident. Heed my words, something better change real soon.

DAVID F. 
Rating:
1.0

Customer did not leave a comment.

DARNETTA H. 
Rating:
5.0

As my overall experience was outstanding, I don't know of anything else that you may do to please your next customer.

Lindel R. 
Rating:
5.0

Customer did not leave a comment.

EBONY M. 
Rating:
4.0

Customer did not leave a comment.

CHARLES P. 
Rating:
5.0

i love the staff here. what's amazing to me is no matter how inclement the weather is, they provide awesome customer service when you can tell they are very cold. (uncomfortable) they are special people, essential workers.

ANGELA Y. 
Rating:
3.0

Customer did not leave a comment.

JAMES W.  |  First Impressions 
Rating:
4.0

All staff members were courteous, helpful and knowledgeable. Unfortunately, this location is severely understaffed for the volume of customers that it receives. I applaud the staff, but would really like to see them receive the manpower support that they deserve. (The equipment was not as clean as I expected especially in the midst of a pandemic. Dashboard and cupholder areas were obviously dusty and not very clean which leafs me to believe that perhaps other high touch areas were not cleaned well)

FELICIA J. 
Rating:
5.0

Fast and easy van rental.

WARREN C. 
Rating:
5.0

Customer did not leave a comment.

DIANE W. 
Rating:
5.0

Customer did not leave a comment.

JEFFREYT B. 
Rating:
5.0

Customer did not leave a comment.

charnita b.  |  First Impressions 
Rating:
3.0

Have the representatives more on point and attentive.

SHARON M. 
Rating:
1.0

Customer did not leave a comment.

Ciara M. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

CIARA M. 
Rating:
5.0

Customer did not leave a comment.

MONA C. 
Rating:
5.0

Customer did not leave a comment.

HOWARD S. 
Rating:
5.0

Just to keep up the good job

DIVINE S. 
Rating:
5.0

Very fast service. I was in and out with U-haul

ANTAWAN W. 
Rating:
5.0

The no touch service is great. Thanks

SHELVIN F. 
Rating:
4.0

Customer did not leave a comment.

KYRA T. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHINE G.  |  First Impressions 
Rating:
5.0

The representative was very helpful and kind

Stephon D. 
Rating:
5.0

Customer did not leave a comment.

CAROL G. 
Rating:
5.0

Customer did not leave a comment.

REGINALD H. 
Rating:
5.0

GREAT CUSTOMER SERVICE!!!

Gene T. 
Rating:
1.0

Pick up location was switched without notifying me. My pick was 3:00pm and after a long day, I got it at 4:00

Shiraz J. 
Rating:
1.0

Manager is working alone, lot attendant did not do his job properly. Manger calling me asking if I still had the truck three days later? Really, unacceptable!

LENZY S. 
Rating:
5.0

Customer did not leave a comment.

HOWARD S. 
Rating:
5.0

I received exceptional customer service from Mr. Weaver and his staff. I reserved (2) trucks, and only (1) was available. Usually, representatives will give you some fluff to make you happy and forget about you. Mr. Weaver knew my concerns and kept in touch with me, and left word w/management after his shift. I felt valued. Thanks, Mr. Corey Weaver, for an incredible experience and customer retention.

MICHAEL B. 
Rating:
5.0

Thanks

MOE B. 
Rating:
3.0

The vehicle wasn't clean inside at all.

MIRANDA J. 
Rating:
5.0

Customer did not leave a comment.

RICARDO R. 
Rating:
1.0

Customer service was terrible the lady threatened to charge me a additional 150 dollars for being 20 minutes late with truck on the phone!

FREDDIE D. 
Rating:
5.0

Customer did not leave a comment.

JUJUAN D. 
Rating:
5.0

Customer did not leave a comment.

CONNELL D. 
Rating:
4.0

Keep doing what you're doing

KAREN G. 
Rating:
5.0

Customer did not leave a comment.

ISIOMA A. 
Rating:
5.0

The entire staff at this facility is awesome. They are so helpful and definitely take care of their customers. Corey and D’Angelo made it all easy.

Linda R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

TRACY L. 
Rating:
2.0

The truck was given without gas and we pin pointed to them this. They said they wouldn't charge us for gas. Yet they still took $80 out of our account which we're still fighting to get back

ALBERT S. 
Rating:
3.0

I did a mobile check in using my phone but still had to go inside and get the key which seems to kinda defeat the purposse of mobile check-in. Also, the gas cap was loose and a warning light kept coming on. The gas cap was coming loose and needs to be replaced.

MICHAELSCOTT G. 
Rating:
3.0

Need more than one person at the counter during busy time.

KENNIE E. 
Rating:
5.0

Customer service was great thank you

MOE B. 
Rating:
1.0

Poor management, Terrible Customer Service, receptionist are extremely Rude and it was an uncomfortable environment

Lawrence F. 
Rating:
5.0

Availability; I walked in the store and reserved storage space immediately. Also, convenience. Thank you.

brenda j.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

HB F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TANIA H.  |  Overall Experience 
Rating:
3.0

They never put the hand truck in the uhaul, nor did the truck was equipped with an ramp, which made the move very strenuous.

ROCK N. 
Rating:
5.0

Customer did not leave a comment.

JERRY C. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
3.0

Customer did not leave a comment.

LEON R. 
Rating:
5.0

This is the only location I use in the area. The customer service is excellent and they are very accommodating. My original reservation was at the wrong location and they gave me the same exact thing and switched the reservation to this location, which was the one I intended to use in the first place. Their trucks are in good condition. Great job!

KEYONICA L. 
Rating:
3.0

Tolls or citations should be processed and sent to the customer faster. Some toll notifications are sent after about a month or 2 of using a U-Haul.

ELVIS S. 
Rating:
5.0

Customer did not leave a comment.

STUART W. 
Rating:
5.0

The staff goes above and beyond to ensure that the customers get the correct product needed. They were professional, courteous and kind. Please let them know to keep up the good work.

KELVIN J. 
Rating:
5.0

Keep up the good work

TARA R. 
Rating:
5.0

Make it Free.

ROBERT W. 
Rating:
5.0

Best Van I've rented so far 👌🏾

JABARI W. 
Rating:
5.0

Customer did not leave a comment.

DWAYNE F. 
Rating:
5.0

Customer did not leave a comment.

LESLI J. 
Rating:
5.0

Great service as always.

Silas S. 
Rating:
3.0

too expensive, I will look elsewhere next time

KARIM F. 
Rating:
5.0

Customer did not leave a comment.

LASHUN R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
Rating:
5.0

Very freinly people they care about there job. Yes I'll recommend co workers there 7800 drivers in are fleet mayflower transit United van lines and unigroup same company

CARLOS G. 
Rating:
3.0

Took an hour to get a truck that was operable the first one was missing a headlight the second one was missing a passenger side mirror the truck should not be in service. Luckily I went at 7 AM that's the only thing that prevented me from being late

FRANKLIN R. 
Rating:
5.0

The people that work there are customer, friendly and very knowledgeable about their job!!

Clifford S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

REGINALD B. 
Rating:
2.0

Customer did not leave a comment.

marquetta g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JABARI W. 
Rating:
3.0

The truck was in bad shape and sounded like it was going to blow up at any moment. over 100K miles on it.

Rod W. 
Rating:
4.0

Customer did not leave a comment.

YOLANDA A. 
Rating:
5.0

Great customer service

TRACEY G. 
Rating:
5.0

Customer did not leave a comment.

TORI D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TORI D. 
Rating:
5.0

Customer did not leave a comment.

RENEE M. 
Rating:
4.0

Customer did not leave a comment.

THELMA G. 
Rating:
5.0

The manager Mr. Corey has a well trained team of professional staff, polite, helpful, and knowledgeable in the subject matter of customer service. They made my moving experience very pleasant. Thank you.

Hodge W.  |  First Impressions 
Rating:
5.0

The back was not properly cleaned, I believed the person that used the truck last probably used it to carry some Cement which was not cleaned b4 giving me to rent. The Cement or so residual stained all the boxes I used the box to carry.

Johnson A. 
Rating:
5.0

Great experience! The person working here was having to work with several customers at once, but she did an amazing job! Very professional and courteous in the process. The guy that worked with hooking up the trailer was very good too! For how busy it was, I was in and out in 15 minutes.

Jennifer S. 
Rating:
5.0

There was a girl that was working there on Sunday by herself oh my God she did over 50 people I have customer service is wonderful excellent I love her she was this Sunday by herself I can’t remember her name but she is everything how much Muslim do you want me

SHANEQUA E.  |  First Impressions 
Rating:
5.0

Keep doing what you're doing. Both times my experience was exceptional!!!

donna J. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
4.0

Excellent Customer Service

Paula H. 
Rating:
5.0

Customer did not leave a comment.

tasheeka H. 
Rating:
5.0

Corey and his crew did a great job and delivered great service.

CRAIG P. 
Rating:
5.0

Customer did not leave a comment.

VINCENT K. 
Rating:
5.0

Customer did not leave a comment.

ALLEN C. 
Rating:
5.0

Customer did not leave a comment.

ROBIN R.  |  Overall Experience 
Rating:
2.0

I reserved a uhaul and I had to walk to the back of the building to locate it. Then walk back up front get the key and walk back to leave with it. This is not the first time I had to encounter this another time I went in and did my order and when I got outside the young lady was like o it's over there and I was told I could pull the truck out when she clearly wasn't even doing anything. If the customer has to do the work why the hell are people there working. If this wasn't the closest location I definitely wouldn't use it. The people inside are generally nice tho don't think I've ever had any issues with them.

Angela W. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA G.  |  Overall Experience 
Rating:
4.0

I usually don't have an issue with the trucks. However, this time the truck drove HORRIBLE! The facility was clean , the truck was clean, staff was appropriate, but the vehicle itself as my worst experience.

CHARLENE L. 
Rating:
5.0

Excellent service.

DAVID J. 
Rating:
5.0

Great service and product. Always a pleasure doing business.

Silas S. 
Rating:
5.0

Professional, courteous and very helpful. Definitely recommend this location.

VERONICA P. 
Rating:
5.0

Customer did not leave a comment.

Lolita A. 
Rating:
5.0

Keep up the great work and stay safe

MAXIMO M. 
Rating:
5.0

Customer did not leave a comment.

ANDREWALLANTE F. 
Rating:
5.0

Customer did not leave a comment.

JOHNETTA R.  |  Overall Experience 
Rating:
5.0

All of the staff I encountered were friendly & helpful. Being knowledgeable of the products and services that I needed helped make my move a smooth one! Thanks!

GLORIA S. 
Rating:
2.0

Sales rep (Counter) had an absolutely disgusting, unprovoked attitude. Was not welcoming at all, just condecendingly dismissive. The van i rented had low tire pressure in the RR Tire (Right Rear). There was also no attendant at the area for picking up purchased supplies/ final inspection (so i never did get those furniture pads, i hastily took a dolly that happened to be there) and wasnt able to notify anyone of the tire pressure. The young lady's attitude was the worst part of my experience. Outside of that, it was pretty standard.

BRANDON B. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

MARIETTA P. 
Rating:
5.0

Customer did not leave a comment.

DONNA J. 
Rating:
3.0

staff need better Training

RENALDO M. 
Rating:
5.0

The vehicles could be a bit cleaner.

Kennith W. 
Rating:
1.0

The truck was clean, but some of the carts were broken and it made it harder to move things. The uhaul storage room smelled so strongly of moth bills, there was mouse feces on our stuff, and we had to air out all of our stuff for a few days to get rid of the moth ball smell.

EVAN O. 
Rating:
5.0

My experience was quick and smooth. I have absolutely no complaints and would not hesitate to use this location again.

WILLIE F. 
Rating:
5.0

The charge per mile it's much higher than any other locations

LAWRENCE R. 
Rating:
3.0

The truck was clean but needed maintenance. It shook when I used the brakes. The tire light was on and by the time I got back the oil light was on saying 0% left.

RHONDA R. 
Rating:
4.0

We were happy to be able to find a location for a one-way trip up to NYC from suburban Maryland, so this worked great for us. The 120V outlet on the dash was broken, so we had to buy a $30 charger set on the way to use the lighter plug, since what we had planned to use was broken. There was some trash in the back of the cab and front sides, also.

RYAN W. 
Rating:
5.0

Customer did not leave a comment.

ALICIA P.  |  First Impressions 
Rating:
1.0

I already spoke to the manager but basically I got Charged the extra miles I had on the vehicle because they changed the lock on my storage unit and even after I paid the fee . The manager didn’t have the kid I needed to get into the storage so I had to wait the next day to take my things out of storage . Mind you I have to pay $.99 per Mike.. so what was suppose to be a 35 mil back n forth trip… was 95 miles and I I had to pay $100 extra

TIONNE P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jerry c.  |  Overall Experience 
Rating:
5.0

They were great

Linda R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony W.  |  Overall Experience 
Rating:
5.0

The woman who helped me was working all alone unfortunately with no one helping. The store was very busy with lots of customers and should never be understaffed!! Still, the young woman provided exceptional service and was courteous under pressure and serviced each customer effectively. She didn’t miss a beat, but she could use help, it’s not fair to her or the customers. AND the Central Avenue location needs MORE and BETTER moving equipment for unloading from vehicles to moving into the bldg!! There were only a few all in use! PLEASE!! And the door is broken it doesn’t appear to shut and lock

BONITA B.  |  First Impressions 
Rating:
5.0

No comments

TANIA H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Margaretta T.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Coretta W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Thelma L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jovon B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ANGELA P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

rosa j.  |  First Impressions 
Rating:
5.0

Tony helped me rent my cargo van and when I returned, he was extremely helpful, courteous, and professional when I needed a storage unit. I didn't know until I picked up my items that I would need storage so to have the transaction go so smoothly was truly a relief

Natasha M.  |  First Impressions 
Rating:
5.0

Friendly and nice .

GNIEPY B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lesly l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHANNA P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Salahuddin R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Francis G.  |  First Impressions 
Rating:
5.0

Corey is a great GM he deserves a raise I forgot to call in to have them remove my locks I got all way there unloaded my truck with my storage unit’s locked. Corey got outta bed at 10-10:30 at night to come open my units he’s literally a life saver.

LARRY H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rose S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William H.  |  First Impressions 
Rating:
5.0

Corey the manager and staff at Capitol heights U haul. Were helpful. And professional.

Melodie C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

GARY A.  |  First Impressions 
Rating:
5.0

Corey is the best that I have come across in terms of management. This guy was super friendly and helpful. Walked me around the facility and making sure I was able to get what I need to be done. The gentleman at the drop-off location was super helpful. The entire service at this location is A+.

Abdul M.  |  First Impressions 
Rating:
5.0

Thank you very much for the service

Kimberly M.  |  First Impressions 
Rating:
2.0

They changed my unit. First unit was full of merchandise and the lock was broken . Second unit was locked. Got lost twice trying to find each unit. No one assist me in finding my unit. It was very frustrating.

darion b.  |  First Impressions 
Rating:
5.0

The Lady that helped me and my Husband with our truck was Amazing she was soo thoughtful...she made sure we were well takin care of and her Customer Service Skill were very Good! I will definitely be sending friends and family to this location!! Happy Customer...

JERRY C.  |  First Impressions 
Rating:
5.0

Thanks

richard f.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

winford j.  |  First Impressions 
Rating:
4.0

There were problems with the computer and it was very busy. Regardless of the situation everyone maintain control and was very efficient in the process.

calvin s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terri W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TORRANCE L.  |  First Impressions 
Rating:
4.0

Customer service was great. The area that is marked for unloading and loading was full with personal park cars and no room for those that were loading and unloading. Space was clean

Dominic R.  |  First Impressions 
Rating:
4.0

The customer service young lady was very pleasant and knowledgeable...

Dennis J.  |  First Impressions 
Rating:
3.0

Office was very busy that day but it all end well.

Nellie L.  |  First Impressions 
Rating:
5.0

Thanks to everyone

lynetta w.  |  First Impressions 
Rating:
5.0

Awesome! Customer service ***** Very Satisfied

charles j.  |  First Impressions 
Rating:
5.0

Very professional and timely with hands on helping

Sharon L.  |  First Impressions 
No reviews have been submitted for this location.

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