Customer Reviews for U-Haul Moving & Storage at Central Ave

7429 reviews

8671 Central Ave   Capitol Heights, MD 20743
(@ 495)

(301) 350-3544

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(301) 350-3544

8671 Central Ave
Capitol Heights, MD 20743
(@ 495)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JOSEPH G. 
Rating:
4.0

Customer did not leave a comment.

RICARDO M. 
Rating:
5.0

Customer did not leave a comment.

ISAIAH H. 
Rating:
5.0

The staff at the location were outstanding. Services provided by check in and check out staff were exceptional.

HOWARD B. 
Rating:
5.0

10/10

JOHNISE F. 
Rating:
3.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

The staff was very helpful and had good energy. They are what I considered EXCELLENT customer services. From the people inside the office and the gentlemen that were outside. When I returned the truck, I was asked if everything was okay. EXCELLENT STAFF

Dhyana P. 
Rating:
1.0

Unfortunately, this was my worst encounter with U-Haul EVER! I rented a 5x8 covered trailer for a 440 mile journey with a 1500lbs load from this location. 1. Customer Service was dismal. Door was locked while 3 customers collect in the parking lot in the middle of the afternoon because the cashier went to lunch. No sign on the door or regard for my scheduled pick-up time, just a locked door was my first impression. 2. No one on staff was able to provide proper product advisement on the Tow Hitch products they sell behind the counter. I was told to go to Home Depot to by a TS1 Tow Hitch with a 7500lbs rating which I couldn't find and ultimately wasted my time because what she had at her U-Haul location would work just fine as I learned from another U-Haul location. 3. The U-Haul employee that picked out and hooked-up the U-Haul tow trailer to the back of my vehicle did not assess the condition of the trailer properly before hooking it to my trailer. This single safety oversight by a U-Haul employee extended my 2 day U-Haul reservation into a 3 day rental and my two night hotel reservation was wasted because of the unsafe situation I was forced into by trusting U-Haul to provide me with the safe properly equipped products and services I paid to receive. Long story short, I didn't become aware of the state of the tires on the U-Haul tow trailer until it was loaded with 1500lbs of cargo. It was at that point I began to hear a constant bump coming from one of the tires when I drove my vehicle with the loaded tow trailer. I eventually observed two absolutely bald tires. A noteworthy 3-4 inch slice in the sidewall of a tire and a large patch of tire tread missing from another tire (I could see the woven fabric threads embedded beneath the missing 5-6 inch patch of tire tread.) I did not feel safe getting on the road Thursday evening as planned so I had to forfeit the 1st night of my hotel reservation and hope that by stopping by a local U-Haul in the morning I could get the tire issues fix. The next day I was barred from leaving the closest U-Haul parking lot and ultimately the immediate area until that afternoon because 2 U-Haul Employees, 1 U-Haul Manager, and a U-Haul subcontractor all concluded in their independent assessment of the state of the tires, that it was not safe for me to drive on those tires at all. Ultimately, I was forced to wait over 90 mins for someone to show up and swap the tires only to wait another 2 hours because my attempt at using uhaul.com/help to report and resolve my issue only resulted in them sending one tire when it was clearly communicated in writing and pictures that both tires were in need of repair. Needless to say my plans for the weekend were ruined and my 2 night hotel reservation wasted all because a U-Haul employee carelessly approved and hooked up a 5x8 tow trailer to my vehicle with tires that were in such a poor state when considering safety and function that 3 U-Haul employees and a U-Haul Subcontractor barred me from leaving the parking lot to start my 440 mile journey due to the unsafe conditions of both tow trailer tires. What can be done is I would like a full refund of all charges regarding Contract # 29672540 and to be reimbursed for my non-refundable hotel expenses.

JACK M. 
Rating:
5.0

Great Staff!!!

Andrew B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juwon H. 
Rating:
5.0

Nothing

JAMES EARL M. 
Rating:
5.0

Very nice customer service!

PAMELA C. 
Rating:
5.0

N/A

LATONYA W. 
Rating:
5.0

Customer did not leave a comment.

Tiffany S. 
Rating:
3.0

Customer did not leave a comment.

Jerome J. 
Rating:
5.0

Customer did not leave a comment.

SHAUNDELL W. 
Rating:
1.0

Customer service was horrible. The mobile check in did not work. The sales staff was unprofessional. The truck did not have the amount of gas that the paperwork stated. The only positive was the ease of return. I may never use ubaul again, definitely not this location.

Dion G. 
Rating:
5.0

Customer did not leave a comment.

DARREN P. 
Rating:
3.0

Customer did not leave a comment.

VONDALE D. 
Rating:
5.0

The customer service at this location was excellent very informative and professional. Service was very good at the attendance desk and at the check in booth.

AQUILLA W. 
Rating:
3.0

Customer did not leave a comment.

don H. 
Rating:
5.0

Customer did not leave a comment.

Francis G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ITATI H. 
Rating:
5.0

Only issue was that I have not received a receipt just yet as to my final total expense. However that could be due to my turning the small truck in right at closing time. The service cashier was great, professional and efficient. Can't remember her name but she was a middle aged African American female who fretted you with a smile. Thanks and please continue doing Great work in the community. Mr.E. Weatherspoon 301.404.4981

EL WARREN W. 
Rating:
5.0

Everybody at this location was very very helpful and friendly. I’m very thankful I came to this location

KIMBERLY C.  |  First Impressions 
Rating:
5.0

My experience was great because of the exceptional customer service of the store manager Corey. He was polite very friendly, and represented the store amazingly!!

robert H. 
Rating:
5.0

Customer did not leave a comment.

NICOLLE B. 
Rating:
4.0

Customer did not leave a comment.

LESLEY W. 
Rating:
5.0

Customer did not leave a comment.

NOBLE C. 
Rating:
2.0

Staff friendly but not very efficient. I had down all the prep work by way of the internet the night before yet it took her 45 minute to get us in a truck and on our way. Facility was clean but only one person on duty when I was there at 3:00. At one point she was trying to serve 2 other customers. Got in van and it was blocked by a truck. Called for help but eventually had to wiggle out from behind another truck to leave — cutting deeper into the 4 hours. Communication via the internet is way to complicated and cumbersome. Did not know I would have to complete check in before I left the location. Just another way to the cost of the $19.95 rental.

genevieve s.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Sonya F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah K. 
Rating:
5.0

Go Service

WAYNAE J.  |  First Impressions 
Rating:
4.0

Mr. Cory location has a higher value of a business and it would help the workers and the customers in more customers would take the advantage of the online registration it takes approximately 45 seconds To complete overall Mr. Cory and his team is greatly appreciated

ALONZO G. 
Rating:
1.0

Waited an excessively long time to get my truck - around 45 minutes. When I finally got the keys, I was directed to the wrong truck, more time wasted. When I asked someone to help me find the correct truck, we found it behind the building, tucked literally up against a wall with a sign in the windshield. Almost like they didn't expect for that truck to be used. Convenience aside, I'll never go to this location again.

Christopher L. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH F. 
Rating:
5.0

Customer did not leave a comment.

Daryll G. 
Rating:
5.0

Customer did not leave a comment.

STEFAINE P. 
Rating:
5.0

Was not a convenient location for me but very efficient

Gregory P. 
Rating:
5.0

Customer did not leave a comment.

CHESTER B. 
Rating:
5.0

Just awesome folks - Tony, India, Taiwan, et. al.. Great place to do business and will surely be back.

OMOSHILE C. 
Rating:
5.0

Customer did not leave a comment.

RICARDO J. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH G. 
Rating:
4.0

Customer did not leave a comment.

RENE B. 
Rating:
5.0

When the vehicles are returned make sure they're clean. I'm a nonsmoker and the vehicle smelled of Cigar smoke. The cabinet itself was dirty and spilled coffee was all over the cab. Just like you check the gas gage & mileage. Check the cleanest of the cab.

Tami B. 
Rating:
4.0

The truck was ready for the glue factory.

THOMAS L. 
Rating:
5.0

Overall things was great until the truck A/C stop working

EARNEST M. 
Rating:
5.0

Customer did not leave a comment.

LAQUETTA L. 
Rating:
5.0

Customer did not leave a comment.

PERCY L. 
Rating:
3.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

HOWARD S. 
Rating:
5.0

Customer did not leave a comment.

HERBERT C. 
Rating:
4.0

Cory @ central ave. Great customer service.

DARON C. 
Rating:
4.0

The day before my scheduled pick up, U-Haul changed my pick up location from K St. in DC to this location in Maryland. Upon arrival, there was no truck. The staff were extremely accommodating given the set of circumstances presented to them by U-Haul, driving to another location to retrieve a truck for me to use. Highest marks for the staff of this location. Terrible experience with U-Haul.

Stephen R. 
Rating:
5.0

The lady at the check in counter seemed frustrated because their were a lot of people trying to get vans:trucks & there wasn't enough staff here. She was not pleasant to the people who called on the phone.

KERRY A. 
Rating:
3.0

Customer did not leave a comment.

Malinda A. 
Rating:
5.0

Customer did not leave a comment.

MADEEHAH Q. 
Rating:
5.0

Customer did not leave a comment.

BENNIE W.  |  Overall Experience 
Rating:
5.0

Nothing

FREDERICK F. 
Rating:
5.0

Customer did not leave a comment.

DAUNTE W. 
Rating:
5.0

very good service

LETITIA B. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
5.0

Customer did not leave a comment.

JONAI M. 
Rating:
5.0

Staff that attended to me in the morning was a committed staff who laid on bare floor to check something under my car.

ADEWALE A. 
Rating:
5.0

Customer did not leave a comment.

marcia D. 
Rating:
1.0

Reserved a truck, utility dolly and furniture dolly a month before needing it and when I arrived they told me they did not have any dolly's available. Made my move so much more difficult without the proper equipment that I reserved to have for my move. I also reserved a drop off location and for the one listed in Manassas VA and was told that it is not a location that they could find. I dropped the truck and equipment off at the location I reserved in Manassas VA. I was charged extra since they put the wrong location down for drop off. Very frustrating!

BRIANPHILLIP H. 
Rating:
5.0

Everything went smooth keep up the good work

TONYA B. 
Rating:
1.0

Uhaul gave away my storage unit and then tried to say I requested the smallest storage size while renting a 26ft truck. I had to quickly find a storage facility and had to pay $650 more for storage and OT for movers. I will never is uhaul again

Sonya F. 
Rating:
5.0

Corey is a great GM he deserves a raise I forgot to call in to have them remove my locks I got all way there unloaded my truck with my storage unit’s locked. Corey got outta bed at 10-10:30 at night to come open my units he’s literally a life saver.

LARRY H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ANDRELL M. 
Rating:
5.0

Customer did not leave a comment.

ahmed A. 
Rating:
1.0

It would be great if your company actually had the items you sell online during the reservation process in store. I reserved a mattress bag and dolly for my move only to arrive at the store the following day to neither of them being in stock. Thankfully there was a home depot close by. It was also rather annoying to have to provide the same information over again in store that I already provided during my reservation online. Also, the card reader was broken and the cashier said she didn't have a cash drawer so she had to type my numbers in by hand. I don't think this process is safe when it comes to protecting customer information. The workers recieved an emergency call from a customer who had rented one of your vehicles and they took the call over speaker phone which I thought was very unprofessional with a store full of customers who could hear. I will avoid this store in the future.

TASHANNA W. 
Rating:
5.0

Customer did not leave a comment.

DIANE P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EDWIN O. 
Rating:
3.0

More available staff to assist customers both inside and outside the location, especially outside - which is being staffed with 1 person.

ECCLESIASTE G. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
2.0

Stop giving away someone's reservation to other people at the last minute and make the original customer go out their way to another location to pick up a replacement truck.

JAMES S. 
Rating:
5.0

I dont know the names of the 2 cashiers that were working(man and woman) but they had a line out the door. They ran through the line with such grace and professionalism. Please tell them THANK YOU!

Cedric T. 
Rating:
5.0

Customer did not leave a comment.

bennie W. 
Rating:
5.0

Minyon, Thank you for being so kind and professional

Takeisha A. 
Rating:
5.0

Customer did not leave a comment.

KANAE B. 
Rating:
5.0

The customer service was great!!

ALANA B. 
Rating:
1.0

I don't really any value in renting a truck for 29.95 and 14.00 insurance and end up paying 1000 for a two day rental. The truck was filthy, damaged and overpriced. Shit, I could have rented a Penske truck for a month.

Lenard R. 
Rating:
2.0

Open on time!!!! The location opened about 30 minutes late. Also the price was predatory. It went up $100 in a week! In addition we were required to pay for 3 days when we only needed it for 1 or 2. We even returned it early when we were called because someone needed it. In all I felt like I was a customer for a company that did not have competition. I will do more research the next time on other options.

EDWARD S. 
Rating:
2.0

When a reservation is made the truck/equipment should be ready when customer arrives for pickup. Mine was not. The keys had to be located which meant I was being charged for time that I wasn't using the truck. Also, after hours checkout was not explained. I wanted to do my own to ensure I wasn't over charged. I couldn't do it so I believe I've been over charged. I always have issues at this location, no other.

SHANON S. 
Rating:
3.0

Customer counter service is not a good experience each and every uhaul I have been to in the last 3 years. Each have no customer service skills except for one location. There rude non greetings to selected customers is beyond surprising. Each persons body language is on display, No one wants to be there but t Each wants a check on pay day. Prognosis from rolling the eyes, lip smacking, hard abrupt sighs and other who can help walk off or keep looking in to there phones failing to support, Asking you to hook up your own trailer when there trained to do so. Having the last word off uhaul customer service mistakes also bites. Immediately training for staff that's been there long enough to know better full or part-time.

FAYTON G. 
Rating:
5.0

Everyone that I came in contact was very friendly and extremely helpful. They were able to answer all of my questions.

sharon d.  |  First Impressions 
Rating:
5.0

Be careful of CANCELING reservations that customers made ahead of time. This happen twice to me. Which is a BIG inconvenience.

MARY P. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY C. 
Rating:
5.0

Customer did not leave a comment.

DEWANNA P. 
Rating:
4.0

Customer did not leave a comment.

don H. 
Rating:
4.0

Everything was fine no suggestions at this time.

CALVIN G. 
Rating:
5.0

Customer did not leave a comment.

TYESHA T. 
Rating:
3.0

I waited to long for my pick up. Gas was 2 quarters from a half tank, but was charge for an half of a tank, I am o.k. with that. I brought it back with a half tank of gas. Would I use Uhaul again? Yes.

WARREN E. 
Rating:
5.0

Customer did not leave a comment.

Kia W. 
Rating:
4.0

Customer did not leave a comment.

Leroy T. 
Rating:
5.0

The renting process was good, but having more than one employee processing customers would greatly improve the transaction.

EMMANUEL L. 
Rating:
3.0

Customer did not leave a comment.

CLIFTON P. 
Rating:
5.0

The Sales Representative at the Front Counter (Corey) provided EXCELLENT CUSTOMER SERVICE!! And the person (Tony) that set me up in my rental truck was AWESOME as well. Let me not forget to mention that the vehicle return guy was great too!! Overall, THE BEST EXPERIENCE AT U-HAUL!!!

ROSILAND D. 
Rating:
4.0

Customer did not leave a comment.

ROSCOE M. 
Rating:
1.0

Customer did not leave a comment.

ZADIA M. 
Rating:
5.0

Customer did not leave a comment.

AYANTUNJI I. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY B. 
Rating:
5.0

Customer did not leave a comment.

ANDERSON W. 
Rating:
5.0

Everything was smooth, fast and great.

Antonio H. 
Rating:
5.0

Customer did not leave a comment.

GERARD T. 
Rating:
2.0

Customer service was trash, truck was dirty and I had to jump threw hoops just to get the keys

Jazzmin G. 
Rating:
5.0

The staff was pleasant and professional.

HAZEL G. 
Rating:
4.0

Customer did not leave a comment.

DAVID E. 
Rating:
5.0

Customer did not leave a comment.

Rose S.  |  First Impressions 
Rating:
4.0

The rental location assigned was about 40-50 min away while I had several near my home. It was not really convenient and ran me through lots of traffic.

Binh T. 
Rating:
5.0

Great customer service

Brandon P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KASHYET J.  |  Overall Experience 
Rating:
5.0

Everything was wonderful other than the water leak that damaged a $300 everything was wonderful air and water leak wasn't your fault so overall you're really good about the story and the people that work there are very very intelligent and knowing that job

Anthony P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Miraya J.  |  Overall Experience 
Rating:
5.0

Friendly staff helped with everything I needed also made recommendations.

Derecia G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

SHEILA A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KASHYET J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William H.  |  First Impressions 
Rating:
5.0

Corey the manager and staff at Capitol heights U haul. Were helpful. And professional.

Melodie C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

GARY A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jasmine D.  |  Overall Experience 
Rating:
5.0

Everything was fine and so was the workers I would highly recommend uhaul to family and friends

SANDRA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Theresa F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria M.  |  Overall Experience 
Rating:
4.0

There were mice urine and evidence of them eating through some bags and several bags and a box of items missing from my unit tjst had yo have been removed by Uhaul because I only had the keys and I visited the unit once.

Sharon H.  |  Overall Experience 
Rating:
5.0

The Fort Knox U-Haul service recommended me to you guys so between the two of you you've given me excellent service thank you very much

Anthony P.  |  First Impressions 
Rating:
5.0

Thank you very much

kimberly m.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Donald C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lillian o.  |  Overall Experience 
Rating:
5.0

Corey is the best that I have come across in terms of management. This guy was super friendly and helpful. Walked me around the facility and making sure I was able to get what I need to be done. The gentleman at the drop-off location was super helpful. The entire service at this location is A+.

Abdul M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeannine W.  |  Online Move In 
Rating:
5.0

Corey and his staff were very professional and made my moving experience less stressful.

Choi R.  |  First Impressions 
Rating:
4.0

Storage was helpful and clean only thing when I signed up I no one told me fees were pro rated. That being said I turned my storage in 3 days after and was charged for whole month. Pretty disappointed since I've been giving them business for over a year renting this storage.

HENRY K.  |  Overall Experience 
Rating:
5.0

Thank you very much for the service

Kimberly M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carla S.  |  Overall Experience 
Rating:
3.0

The reason for the No for the last question is that the facility stay congested, long lines due to shortage of staff, not enough coverage to get customers in and out which creates longer wait time.

chevon b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

frederick j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RONDA B.  |  Overall Experience 
Rating:
5.0

N/A

janeth k.  |  Overall Experience 
Rating:
3.0

Very great storage. Staff a little ghetto at times but great storage

eric e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

estraleita m.  |  Overall Experience 
Rating:
2.0

They changed my unit. First unit was full of merchandise and the lock was broken . Second unit was locked. Got lost twice trying to find each unit. No one assist me in finding my unit. It was very frustrating.

darion b.  |  First Impressions 
Rating:
5.0

I met Ms Migueon at UHaul, Central Ave Capital Heights Md. She greeted professionally yet humorous. Not only did she presented EXCELLENT customer service, Ms Migueon followed-up just as she mentioned she would. I am overwhelmed with her actions to assure I was satisfied and receive enough space for the items I need to store. I would like to personal say Thank you Ms Migueon ( I hope I spellled your name correctly) and UHaul. Zenola

Zenola M.  |  First Impressions 
Rating:
4.0

The facilities need more dollies to move items upstairs to the second floor 3 isn't enough. I had to carry all my items by hand

stanley c.  |  Overall Experience 
Rating:
5.0

The Manager Corey us awesome! He listened and helped me with my situation when we couldn’t get to the unit the night I moved in. He came from his home and helped me. He continued to do the same throughout my rental process! What a great Manager! An awesome staff as well! I love to see this in our community!

Samella K.  |  Overall Experience 
Rating:
5.0

I always use this location when its time for me to move.

Jennifer J.  |  Overall Experience 
Rating:
3.0

My boxes were covered with mice or rat poop. It’s unfortunate to pay so much a month to have rodents poop all over your belongings.

Julie C.  |  Overall Experience 
Rating:
5.0

The Lady that helped me and my Husband with our truck was Amazing she was soo thoughtful...she made sure we were well takin care of and her Customer Service Skill were very Good! I will definitely be sending friends and family to this location!! Happy Customer...

JERRY C.  |  First Impressions 
Rating:
2.0

The amount of rodents is overwhelming.. The amount of rodent droppings is overwhelming. If u put anything in with value please wrap it or put it somewhere else. Unless you want mickey and his friend to have it to. Also staff was 50 50 nice and rude...

LaVonda b.  |  Overall Experience 
Rating:
5.0

I had an appointment with public storage to rent a 5x - 15x unit from them but when the staff takes to me and the customer service was so great I canceled that public storage unit and rented a bigger unit for the same price

stanley c.  |  First Impressions 
Rating:
5.0

The Manager was the Best! I was feeling well and he got me a chair to sit in and got me out quickly.....Best service ever!!

DARLENE N.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Amanda W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kwame r.  |  Overall Experience 
Rating:
5.0

The GENERAL MANAGER Mr. COREY was SUPER PROFESSIONAL and displayed ABOVE and BEYOND CUSTOMER SERVICE!!!!

martin t.  |  Overall Experience 
Rating:
5.0

Thanks

richard f.  |  First Impressions 
Rating:
3.0

When I went to get my belongings out almost everything had rat or mouse droppings on it. I could not believe my eyes I was heart broke.

lakesha m.  |  Overall Experience 
Rating:
5.0

Storage unit is rather pricey for the size.

Robyn S.  |  Overall Experience 
Rating:
5.0

Corey Weaver was very helpful. He helped with my storage and vehicle rentals. Great customer service!

Endesha M.  |  Overall Experience 
Rating:
5.0

Each time I rent a storage unit everyone treats me as family. If I need help lifting heavy items the guys are always available to help out and that’s why I keep coming back!! 🙏❤️

SHIRLEY W.  |  Overall Experience 
Rating:
2.0

The unit was infested with rats there was feces all over my belongings.I had to throw away a lot of items including a big sectional and furniture and sofa so tell me the policy on reimbursement of damaged items.

Marjorie L.  |  Overall Experience 
Rating:
5.0

I am 69 years of age, reside in Montgomery County but have found it very comfortable using this uhaul rental/storage. Particular due to the staff. Very well knowledge in the service uhaul offer, conveient and inexpensive way to reach my goad and just basic good old manners toward me and elderly and a female not knowing what and how to meet my goal. Thanks central avenue Uhaul staff, front line, supervisor Mr. Cory, and staff outside and around. Ms. Jones PS my husband says thanks as well, he could not help due to being a front line health care worker. :)

Edwanna J.  |  Overall Experience 
Rating:
2.0

Mice got into some of my belongings so I had to get rid of some of my things.

Denise B.  |  Overall Experience 
Rating:
5.0

Staff was Very Helpful

Sabrina W.  |  First Impressions 
Rating:
5.0

Great Service by UHaul Associates... Great Storage Facility... Thank You!!!...

THOMAS H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lorenzo s.  |  Overall Experience 
Rating:
5.0

Corey, the Manager at Uhaul should be rewarded for going extra mile to accommodate his customers. He was always prompt in responded to all issues and concerns regarding my storage bin.

allene g.  |  Overall Experience 
Rating:
5.0

Corey and team were excellent and professional to me. I would recommend this location to anyone who needs storage needs

LINNIS W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

winford j.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ebony s.  |  First Impressions 
Rating:
5.0

There were some hiccups in my move in process. But due to the superb service of the managers Robin & Corey everything was rectified.

cynthia g.  |  Overall Experience 
Rating:
2.0

My first encounter at this U-Haul was with a lady at the counter named (Minyan) who was extremely rude, unprofessional and disrespectful. She showed me to my storage space, but never mentioned that I needed a code to enter. She complained the entire time that she was helping me. Several times I went to the storage space and never needed a code to enter; I just walked through the door. Anyone could do the same, there was no security as far as accessing the store area. My move-out process was completely different. The young lady (Jasmine) was very helpful and professional.

LaVelle T.  |  Overall Experience 
Rating:
5.0

Great overall experience. Thanks a lot! No complaints at all

gbadamosi o.  |  Overall Experience 
Rating:
5.0

Customer service was EXCELLENT!

marquita c.  |  First Impressions 
Rating:
4.0

There were problems with the computer and it was very busy. Regardless of the situation everyone maintain control and was very efficient in the process.

calvin s.  |  First Impressions 
Rating:
3.0

Staff is always helpful and kind. The storage unit area, is clean (on the outside) but there's a bad rodent problem. My belongs was damaged do to mice inside my unit. I had to discard 30% of my furniture. My unit was located inside temp control and was affected. Disappointed. I've had to store my belongings , before and never had/experienced an issue like this. Please correct this issue as soon as possible.

dijon s.  |  Overall Experience 
Rating:
5.0

Good value and the staff was awesome friendly and very helpful.

Teresa F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anissa N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gregory e.  |  First Impressions 
Rating:
2.0

Had storage unit broke into by persons who worked there, this was verified by other staff. Storage facility refused to take action and no resolve. Mice infestation that resulted in ruined books, showed to saff and was told that there was nothing that could be done. The 1 800 customer service person made promises to have someone from corporate call me, this never happened. If you have nice things, do not use.

CATHY R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

estraleita m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LASHAWNDA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terri W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THEREASA L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brady M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

britt h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LASHAWNDA S.  |  First Impressions 
Rating:
4.0

I would have love to have a 24hr access but i was told access time closes at 10pm

Ndikum T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AISHA W.  |  Overall Experience 
Rating:
3.0

I rented my unit for several years and for the most part, my experience was not bad, sometimes the employees could be a little rude however, I found it interesting that on my move out day after closing my account with the manager (Cory Weaver), and receiving my receipt from him, I made the comment to him "it might be nice for you to thank me for my year's of service", he looked at me like I had three heads and kept doing what he was doing, not saying a single word. I thought to myself, WoW!!! So, just keep in mind, decent place, not the world's greatest customer service.

YVONNE S.  |  Overall Experience 
Rating:
5.0

Very helpful, personable. Great customer service. Thanks and Stay Safe!

Karen M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

harry g.  |  First Impressions 
Rating:
2.0

I received phone calls all the time from rude and unprofessional staff. My move in was a mess mixed up into 3 units with no compensation or condolences. The elevator well smelled of urine.

Teri C.  |  Overall Experience 
Rating:
5.0

Staff always on point Great Service and organized and Clean

gina c.  |  Overall Experience 
Rating:
1.0

Mr. Weaver, As you were informed, our unit was infested with mice and a lot of my property was destroyed. There were mice droppings, urine and dead mice mixed in my belongings. I will be filing a claim today as you advised, and looking for the refund that you offered.

Shani A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beverly B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Any S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gloria G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

thomas w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

evelyn a.  |  Overall Experience 
Rating:
1.0

The RATS where outrageous I had things that were damaged and I had to clean and wash the things that was worth saving.

james c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamie W.  |  First Impressions 
Rating:
1.0

Terrible staff

daraile c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mario f.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RAMONA F.  |  Overall Experience 
Rating:
5.0

At all times everyone was friendly and thanks for the time I really needed you!!!

CARDELL S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gloria G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mamie d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Damion D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TORRANCE L.  |  First Impressions 
Rating:
5.0

Love that the staff was very nice and helpful and the storage area and space was very clean

victoria l.  |  First Impressions 
Rating:
5.0

At the time that I had applied for the storage space they were a bit over whelmed so with a little patience they were able to make it happen.

mildred b.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

AKINSOLA A.  |  First Impressions 
Rating:
2.0

Bugs were all in my things

Christina G.  |  Overall Experience 
Rating:
5.0

The manager Corey Weaver are always professional!!! His evaluation should always be an A+!!! Keep up the good Corey you will go along way. 👍🏽

satonya e.  |  Overall Experience 
Rating:
2.0

When my belongings were removed from the storage unit (#1948), there were a LOT of mouse droppings all throughout. I will have to launder all my blankets, comforters, bedspreads, and clothing. I'm not happy with that at all, because it will just be an added expense for me. A female and male employees said they would clean out the unit because there were a lot of droppings on the floor. I'm hoping I won't find holes in my items!! I wouldn't recommend anyone to store things at your facility for those reasons.

Willa D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JAMES C.  |  Overall Experience 
Rating:
5.0

Top shelf

john joseph b.  |  Overall Experience 
Rating:
5.0

Jasmine was really helpful with getting us set up with our storage unit. Very informative and full of energy. Her sense her humor was very good. I recommend anyone getting help from Jasmine

tamika h.  |  First Impressions 
Rating:
4.0

Customer service was great. The area that is marked for unloading and loading was full with personal park cars and no room for those that were loading and unloading. Space was clean

Dominic R.  |  First Impressions 
Rating:
1.0

I closed my account about 2 weeks ago and I’m being told I still owe and I can’t get knew refunded since I wasn’t in there for a full month. The staff is rude and slow. They have favorites

cassandra j.  |  Overall Experience 
Rating:
5.0

Easy moving access

Jeffrey B.  |  Overall Experience 
Rating:
4.0

Well kept and very nice staff. But a lot of mice droppings all inside my unit. Just hoping I didn’t bring any home with me.

Channon G.  |  Overall Experience 
Rating:
5.0

the ladies who worked Tuesday, December 17th between 5pm and closing WERE THE BEST! Their customer service was extremely excellent.

lisa d.  |  First Impressions 
Rating:
5.0

Great Customer Service

dexter r.  |  First Impressions 
Rating:
4.0

Service was slow due to lack of staff to service customers. The store had one representative working by herself. Despite the slow service, the representative did an excellent job handling everyoine.

RAMONA F.  |  First Impressions 
Rating:
5.0

good service

DEBORAH W.  |  Overall Experience 
Rating:
5.0

Jasmine was very helpful and understanding.

Janice B.  |  First Impressions 
Rating:
5.0

The staff!!!!!! Excellent people explained everything!!! You have gems at this location!!!!

bakri b.  |  Overall Experience 
Rating:
5.0

The front desk staff was just as helpful when I rented the unit as when I cleared it out after buying my home. They always offered helpful suggestions based on what I needed each time. Great location.

M'Shai D.  |  Overall Experience 
Rating:
5.0

Great Service!

LYNETTE S.  |  First Impressions 
Rating:
5.0

Well organized, clean and safe environment for my items. Friendly staff who knows there responsibility is to serve the customer.

RAMONA F.  |  First Impressions 
Rating:
5.0

N/A

janeth k.  |  First Impressions 
Rating:
5.0

Top notch staff!!! Courteous Kind and willing to answer all questions!!!! Really great people.

bakri b.  |  First Impressions 
Rating:
2.0

I am a special needs retiree on a fixed monthly income who was always broke by your company's due date of the 23rd of every month.

SUSAN M.  |  Overall Experience 
Rating:
5.0

The staff was very efficient and helpful. They made the process easy when I needed to switch to a bigger unit. I appreciate them showing me the unit and answering any questions that I had.

sarah r.  |  First Impressions 
Rating:
4.0

The customer service young lady was very pleasant and knowledgeable...

Dennis J.  |  First Impressions 
Rating:
2.0

My wife didn't understand some of the information that was being explained to us about the unit, and asked a few questions. The worker was very rude and disrespectful towards my wife.

Tyrone M.  |  Overall Experience 
Rating:
1.0

I will never do business with u haul again and I won’t recommend any one as well

MARK H.  |  Overall Experience 
Rating:
3.0

There were roaches in my sofa. They were not there when I placed my furniture there. I just threw it away. I didn't want to bring them home. Rodent ate holes through my towels.

Sanovia S.  |  Overall Experience 
Rating:
3.0

I found a dead rat in my storage bin. One of my chairs was completely ripped to shreds (Assuming by the rat). I was charged another month after I moved out! Completely unacceptable. No food was stored

Tameika D.  |  Overall Experience 
Rating:
5.0

The staff was helpful and knowledgeable about the facility. They help my mother and I with our items. They were professional. I will recommend this storage to family and friends.

Tammy S.  |  Overall Experience 
Rating:
2.0

I have talked to someone in your office. This a.m. on the phone for 30min

Rose J.  |  First Impressions 
Rating:
3.0

Office was very busy that day but it all end well.

Nellie L.  |  First Impressions 
Rating:
5.0

Well run facility

Kenneth L.  |  Overall Experience 
Rating:
1.0

Horrible experience. Got charged for items I did not borrow. Manager credited me for those charges and someone reversed the charges . Unable to get a hold of anyone that knows what’s going on !!!

christine s.  |  First Impressions 
Rating:
5.0

Corey and the rest of his crew was very professional and available. I would recommend this location to all of my friends.

ALONZO M.  |  Overall Experience 
Rating:
3.0

I rate it average cause why would u rent a storage room u can't ever get to. They park all the large truck right in front of the loading dock ever day so the customers are always inconvenience

LOFTON W.  |  Overall Experience 
Rating:
5.0

Manager Cory, staff member Johnice and other staff members were so helpful and kind. Thanks so much to them all for the Outstanding help they provided me with on renting a truck, and a storage unit.

JANICE J.  |  Overall Experience 
Rating:
2.0

Loading dock is never accessible due to overcrowding of unused uhaul trucks parked there.

TODD R.  |  Overall Experience 
Rating:
1.0

rude employees. the manager is never available. the assistant manager was very lovely and helpful. due to poor infrastructure in the facility my items were damaged. mice ruined many of my items

Destane R.  |  Overall Experience 
Rating:
5.0

Great service

james h.  |  First Impressions 
Rating:
5.0

Great staff, even when it was crazy busy they where quick and super courteous

Mario R.  |  First Impressions 
Rating:
5.0

The OUTSTANDING service and help that I received during an urgent unexpected time was breathtaking. 5 stars and thumbs up to Marquita Briggs, Johnice Rucker and their team. My #1 UHaul location.

JANICE J.  |  First Impressions 
Rating:
5.0

Thanks to everyone

lynetta w.  |  First Impressions 
Rating:
5.0

Awesome! Customer service ***** Very Satisfied

charles j.  |  First Impressions 
Rating:
5.0

Keep cleaning very good

Camile H.  |  First Impressions 
Rating:
5.0

Very professional and timely with hands on helping

Sharon L.  |  First Impressions 
Rating:
5.0

The team located at Central Avenue was very helpful and thoughtful during my storage process. I have an issue with my knee and they were very strategic with the placement of my unit. Thank you, Ms.

SHERIE B.  |  Reservation 
No reviews have been submitted for this location.

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