Customer Reviews for U-Haul Moving & Storage at Chambers & I-70

3,163 reviews

15250 E 40th Ave   Denver, CO 80239
(@ I-70)

(303) 371-8941

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(303) 371-8941

15250 E 40th Ave
Denver, CO 80239
(@ I-70)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Thank you everything worked out great!

TERRY A. 
Rating:
4.0

Customer did not leave a comment.

Evan M. 
Rating:
5.0

Customer did not leave a comment.

BRITTANY A. 
Rating:
5.0

Prince was really helpful when we returned our truck. Very friendly and super funny!

GLORIA P. 
Rating:
4.0

Customer did not leave a comment.

Devin S. 
Rating:
5.0

Everything went smooth no improvements necessary

Ricardo G. 
Rating:
4.0

Customer did not leave a comment.

Ruby G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
5.0

Prince and the other gentleman I worked with at pick up were fantastic. As a business owner, having employees that were personable, attentive, attention to detail, and polite is a real score. Location was easy and convienient.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Ira F. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
4.0

Customer did not leave a comment.

william R. 
Rating:
3.0

Usually have had good luck with this location. However, today the truck was not ready when I got there. The truck was dirty and clearly had not been prepared for it to be used. Maybe just an off day?

Douglas G. 
Rating:
5.0

You've provided excellent service and support.

LEROY T. 
Rating:
5.0

Todo Excelente Gracias por el Servicio y atención!!!

rodrigo J. 
Rating:
5.0

Customer did not leave a comment.

Molly T. 
Rating:
5.0

Customer did not leave a comment.

GERALD L. 
Rating:
5.0

Prince was a badass. Incredibly helpful, super informative, and friendly with all of the customers. I would say Prince was a prince, but I'm sure he's heard that before.

DALYSSA C. 
Rating:
3.0

They forget to explain free trailer to relocate my U BOX , thanks for Bolingbrook Il storage They help my for the trailer , nice guys.

FLORI S. 
Rating:
5.0

Customer did not leave a comment.

Lauren H. 
Rating:
5.0

excellent service very clean the units

JORDY Z. 
Rating:
5.0

I was not happy that the tank was only half full. Without knowing how many gallons the fuel tank holds and how many miles per gallon the van is capable of I overfilled the tank. The tanks should be full at pickup so customers are not having to guess how much fuel needs to be added when returning.

GREGORY R. 
Rating:
5.0

Great experience.. was extremely impressed

JONATHAN Z. 
Rating:
5.0

N/A

MICHELLE S. 
Rating:
2.0

The spaces were smaller than I thought they would be the 10 x10 was shown as a two to three-bedroom apartment which I definitely don't think it is so I felt kind of ripped off by the prices and what you actually got. We were told right Away about waiting and we were informed we couldn't wait in our unit where it was much cooler they told us we couldn't be on property waiting for our house hold goods that said they would kick us out that we had to be moving we said we are and the gentleman said we couldn't do it there idk whats going on at this location but they seemed to think we wanted to like be homeless in a storage unit ok whatever just saying rudeness and assumption are the mother of law suits ....

Martin V.  |  First Impressions 
Rating:
5.0

Finding the location in Denver that had trailers was confusing, but once I worked it out, all was good.

BRUCE J. 
Rating:
5.0

Customer did not leave a comment.

claressa T. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER K. 
Rating:
3.0

Customer did not leave a comment.

JEFFREY C. 
Rating:
5.0

Customer did not leave a comment.

EDGAR G. 
Rating:
5.0

Customer did not leave a comment.

KRIS H. 
Rating:
5.0

While the trailer was maintained well, the left pin holding the gate up was extremely difficult to pull out because the female tube welded to the trailer was welded crooked and twice I had to the pin out with a hammer. What I noticed wasabi load in the trailer added tension on the pin—empty was still difficult to remove, but could be done within a minute or two.

Jeffrey S. 
Rating:
5.0

The representative at the desk for check in was extremely friendly, knowledgeable, and made everything smooth and painless! I think his name was Isaiah? It started with an I. He was great!

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Paul N. 
Rating:
5.0

Customer did not leave a comment.

CLAUDIO R. 
Rating:
5.0

Steering wheel was not aligned with the tires and windshield wipers were useless in the heave rain we encountered.

Shaun D. 
Rating:
4.0

First and foremost have representatives be clearer on the pre drive inspection. In our case I was told just take a glance but since this was a local rental there is not something to be concerned about. The fuel was marked as half by the representative. It was more like 7/16. So I returned it with 7/16 and got charged $20 for fuel. I felt this was dishonest on their part. In addition this truck had previously been used by someone who smoked and vaped in it. There was a very distinct offensive vape juice and cigarette smell in the cab cab and main cargo area. WITH THAT SAID. This was a great experience. Easy to rent. good pricing, good availability. The reps at the desk took care of us quickly and were nice. It was easy to book online and use the app.

Brad S. 
Rating:
4.0

Customer did not leave a comment.

VENNISA L. 
Rating:
5.0

Great customer service

BYRON R. 
Rating:
4.0

Customer did not leave a comment.

Maya R. 
Rating:
5.0

Dropped off after hours- very simple. I did. Not receive any confirmation of return which would have been helpful

SHERYL B. 
Rating:
5.0

Customer did not leave a comment.

Juan T. 
Rating:
3.0

Customer did not leave a comment.

HAROLD D. 
Rating:
2.0

the last two times I have had maintenance issues with my trucks! In my opinion they weren't even safe to drive!

Sarah S. 
Rating:
5.0

Customer did not leave a comment.

Terri C. 
Rating:
3.0

Customer did not leave a comment.

Jacinda M.  |  First Impressions 
Rating:
5.0

When picking up the equipment, the Uhaul APP lets me upload photos. When returning the equipment, the Uhaul APP will not upload photos. You need to fix this. It happened to me at another location. This time, everyone returning equipment was having the same problem. One lady spent over an hour trying to get it to work because she did not want to be charged an extra day. Ridiculous!!

ERNEST N. 
Rating:
5.0

Very smooth process from setting up space to unloading in facility.

James W.  |  First Impressions 
Rating:
5.0

The assistant manager Alberto(?) was amazing...the only issue is I paid for a lock and you did not have any? Not a big deal...I get you run out of things...but locks? At a storage facility? That requires that particular type? So had to waste time going to Home depot and spending more....but other than that small issue everything was awesome....great run business!! Sam Defabbo

Sam D.  |  First Impressions 
Rating:
5.0

Staff was awesome and extremely pleasant to work with. Would do business again and recommend to everyone about the hospitality they showed.

KEVIN E. 
Rating:
3.0

Almost impossible to reach a person at the location. I had to drive back to actually speak with someone.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

RISHIKESH S. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO N. 
Rating:
5.0

Customer did not leave a comment.

MD A. 
Rating:
5.0

Very helpful staff and very professional

ADEEB R. 
Rating:
5.0

Customer did not leave a comment.

Kathy R. 
Rating:
5.0

Fast and efficient. Prince was great!

TONY K. 
Rating:
5.0

The only area of improvement that I would suggest is going over any physical damage already on the vehicle. I say this because I didn't notice the cracked side mirror until after I left the facility. I'm not sure if there is a damage report on file for this vehicle but I was not informed of any such "pre-existing" damage. Moving is stressful enough and being responsible for damage checking shouldn't be up to the customer.

Terri C. 
Rating:
4.0

Tried to charge me for the furniture pads that I ordered but never received. Issue was resolved.

Philip W. 
Rating:
5.0

The facility was clean and the staff was extremely accommodating. Thank you guys!

RENEE P.  |  Overall Experience 
Rating:
4.0

Customer service person was helpful but was wearing a hat that spelled out the words: F**k and Sh*t VERY frustrated that UHaul would allow that...had my kid with me.

MICHAEL T. 
Rating:
1.0

Customer did not leave a comment.

willie M. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
4.0

Customer did not leave a comment.

DON M. 
Rating:
4.0

Customer did not leave a comment.

SARAH I. 
Rating:
5.0

Great customer service at drop off and pick up. Staff was very helpful and answered all our questions.

Erika W. 
Rating:
4.0

Hire more people

CAROLYN M. 
Rating:
5.0

Everything went perfectly smoothly, and I couldn't recommend this location enough! Had to pick up and return in the middle of the night, and all instructions were clear and timely.

Leigh T. 
Rating:
5.0

Won't find a better truck rental location anywhere. Price, friendly service, truck condition. These people are the BEST.

Dennis B. 
Rating:
5.0

En mi caso desearía y los remolques /dollys y todos los vehículos contaran con llanta de Repuesto ya que tuve un contratiempo al Subir un vehículo una Rueda estaba vacia y con bolas en todas las paredes y tube que dejar abandonado el vehículo y Dolly buscando llanta de refaccion y hasta que pude encontrar después de 3 horas la medida y Especificacion del fabricante fuera de eso Todo Bien y Felicito al personal sobre todo al Mánager Lorenzo Escalante por su Atención y Servicio!!! Gracias UHAUL!!!

Rodrigo J. 
Rating:
5.0

Customer did not leave a comment.

LINDA YANDELL S. 
Rating:
4.0

I was at this location long, the worker at the docking bay was thorough and got me on my way.

Jay J. 
Rating:
5.0

Fire the guy at the Murphy Creek location he has no customer service skills we went there to pick up our reservation we left and went to the one we rented from they were great

WILLIAM V. 
Rating:
5.0

Customer did not leave a comment.

MARK C. 
Rating:
5.0

Customer did not leave a comment.

Pamela H. 
Rating:
5.0

Customer did not leave a comment.

Pamela H. 
Rating:
4.0

Customer did not leave a comment.

MARIE W. 
Rating:
5.0

Alberto was the best customer service guy we have ever worked with at u haul😊

DARIO L. 
Rating:
5.0

Customer did not leave a comment.

TAMECHA M. 
Rating:
5.0

Customer did not leave a comment.

dan C. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE G. 
Rating:
5.0

Everyone I encountered was very helpful and was glad you are open and accessable on the weekends.

CHESSA H. 
Rating:
4.0

Customer did not leave a comment.

DANIEL V. 
Rating:
3.0

Do not book a vehicle when you are not sure you will have it on the day.

TATIANE C. 
Rating:
5.0

Customer did not leave a comment.

Lowell H. 
Rating:
2.0

Retrain your team and focus on customer service and doing the right things to ensure a GREAT experience!!!! I could tell most are there for the paycheck and not much more…

OTIS F. 
Rating:
5.0

Customer did not leave a comment.

STEFANIE O. 
Rating:
5.0

Customer did not leave a comment.

AMY T. 
Rating:
5.0

Communication were fantastic. Hook up fast and easy.

MARK V. 
Rating:
5.0

I was in need of a full receiver setup (ball, receiver, pin, and clip). They everything but the pin. They suggested I go to Autozone to get what I needed. They also pushed my reservation back so I had the full 4 hours. Excellent customer service!!!

ADAM K. 
Rating:
1.0

Customer did not leave a comment.

Mander P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Norma J. 
Rating:
5.0

Customer did not leave a comment.

Bobby K. 
Rating:
4.0

I was in and out in no time. Great helpful staff.

MORRIS H. 
Rating:
4.0

Customer did not leave a comment.

DOREYA J. 
Rating:
1.0

Have a toll device that people can rent for cross country travel and don't add administrative fees to it. That just makes people mad. In addition you can't even see the toll charges you incur until after your trip is over.

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
2.0

Location was not acceptable

Ethel B. 
Rating:
5.0

Customer did not leave a comment.

ANGEL O. 
Rating:
4.0

When transferring orders between locations-make sure the original reservation time is kept

DARREN S. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

PEDRO T. 
Rating:
4.0

Customer did not leave a comment.

DARIUS D. 
Rating:
5.0

Very kind...

DENISE S. 
Rating:
5.0

Very good customer service

Stanley H. 
Rating:
5.0

Honorable Service honorable employees

SHELDON W.  |  Overall Experience 
Rating:
5.0

Our son also left his game console in the truck when we turned it in. The location called and put it in the safe for us to retrieve! Super honest!!

Carey F. 
Rating:
4.0

Your manager, was extremely rude. He sped around in the trucks throwing rocks and gravel at us. He was not friendly to other customers and looked annoyed when asked to help them. Thank goodness we did not deal with him. Our renter was pleasant and we enjoyed working with him.

PATRICIA R. 
Rating:
5.0

Customer did not leave a comment.

Mialey D.  |  Overall Experience 
Rating:
5.0

Very clean facility.

Christopher K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Andrew S.  |  First Impressions 
Rating:
4.0

.

Laurie R.  |  First Impressions 
Rating:
5.0

Excellent customer service and staff. Very helpful and made everything easy.

Chad S.  |  Overall Experience 
Rating:
5.0

It felt good to walk in the storage and smell nothing but clean and freshness, every time.

SUZETTE D.  |  Overall Experience 
Rating:
4.0

The majority of the staff was Amazing, but there was one young lady that needs training on how to be a customer service rep. She is very much lacking in this department.

LEE U.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DENNIS M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shawn G.  |  Overall Experience 
Rating:
4.0

This staff had to fix the mistakes from another location

SHEILA H.  |  First Impressions 
Rating:
5.0

Great facility and staff.

Ed S.  |  Overall Experience 
Rating:
5.0

The technicians were extremely courteous. They looked out for our needs given the fact we had to drive cross-country. We were also apprised of a another load coming our way which would knock off at least $600 off of our bill. U-Haul is very inclined to customer needs.

JONI A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Natalie Y.  |  Overall Experience 
Rating:
5.0

There were some occasions during the 3 years that I rented my unit when I needed extra time to make the payment and the customer service staff always accommodated me. I am so grateful for their understanding!

Alejandro M.  |  Overall Experience 
Rating:
5.0

I was not able to use the online checkout because of the placement of the number on the unit. The front office staff were very helpful.

Kirstin S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID M.  |  First Impressions 
Rating:
1.0

The company policy to charge tenants for a full month of service even if the tenant is not staying for the full month is nothing less then legal theft from people who in most cases are already struggling. You can best believe I will not be using your services again and will definitely tell anyone who ask about my experience.

SHANE R.  |  Overall Experience 
Rating:
5.0

The Staff Was Wonderful,I will always recommend people and will use them again

cheryl l.  |  Overall Experience 
Rating:
2.0

Started out awesome, the man helping me was super helpful. Then about halfway through unloading the uhaul trailer we were getting pushed to finish up faster to get the trailer to another person. I still had over 2 days on the rental and it was not supposed to be handed in that day. They did not give us a choice to keep it for another load for the following day and gave the trailer I rented away before my time was up.

Madilyn S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Karrie m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERRY M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CAROL R.  |  Overall Experience 
Rating:
5.0

Good service

Toni O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wendy D.  |  First Impressions 
Rating:
4.0

Thank you

sonya j.  |  First Impressions 
Rating:
5.0

U-Haul staff are very helpful and kind. I always have a good experience!

Kirstin S.  |  First Impressions 
Rating:
5.0

Very helpful and thorough staff.

Jason F.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Williams B.  |  Overall Experience 
Rating:
5.0

I'm very impressed with the upkeep of my unit and the Manager at the loaction. Thank you...

Jamie R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Natalie Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DORTHY H.  |  Overall Experience 
Rating:
4.0

Everything is good except I have no receipt for: FEBRUARY 15 2021 - amount= $161.87 - I need that receipt

CRAIG F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alfonso F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Heather H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jesus V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael S.  |  First Impressions 
Rating:
5.0

This Chambers road location is TOP NOTCH!!! Clean, helpful staff, easy to use facility, great location. I will be recommending this location to everyone I know in the area. Thank you for making an important part of my move seamless! Other locations should use this facility as an example of how to run a U-haul.

Jeffrey T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Crystal P.  |  Overall Experience 
Rating:
5.0

This chamber rd. Location has the BEST staff and service. I've been to over a dozen locations across the country and this one is y far the best set-up and service. The storage facility is so clean and secure.

Jeff T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lafern B.  |  Overall Experience 
Rating:
5.0

The storage facility at this location was very well in every aspect. I will recommend location to any one I know who might be looking for storage. Thank you for keeping my personal l belongs safe and for the the staff who always treated me with respect sincerely Sandra Manlove

Sandra M.  |  Overall Experience 
Rating:
3.0

You have an employee that does NOT wear a mask when the signs at your counter states masks are mandatory, doesn’t seem right. Grounds for termination I believe. You should post signs at the loading dock, for trucks ONLY. This past Saturday and Sunday there were cars parked in the loading dock area, and NOT using the side parking spots. Thank You for providing a secure and climate controlled environment.

DALE P.  |  Overall Experience 
Rating:
3.0

The facilities were good but I was a week late with a payment and you sort of freaked out sending emails and snail mails.

GARRY T.  |  Overall Experience 
Rating:
4.0

Price was little too high. Found another place that saved me $60 a month

Robert T.  |  Overall Experience 
Rating:
3.0

Rate increases were constant, An offer of a flat rate was stated several years ago when I first moved into the facility, however my rental fees kept increasing, and I was informed the flat rate fee would not be applied, this wasn't a good experience

DENISE L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna Leigh A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel C.  |  Overall Experience 
Rating:
5.0

Very professional staff and the facility is secure. Our needs were always met.

NATHANIEL F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

melinda b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SARA G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tracy J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia A.  |  First Impressions 
Rating:
4.0

I do think prices are a little high.

Angelo C.  |  First Impressions 
Rating:
5.0

Prince was super helpful, patient, kind which helped a difficult moving day.

Shalanda J.  |  First Impressions 
Rating:
5.0

I had "A LOT" of last minute needs and they met them all with no problem. I hope this runs as smooth next time as well. THANK U!!

Tanza A.  |  First Impressions 
Rating:
5.0

Easy and fast.

candice s.  |  First Impressions 
Rating:
5.0

Our service in n.y and also in Colo with the haul and getting the storage and all the help was BEYOND AMAZING

Sandra W.  |  Reservation 
No reviews have been submitted for this location.

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