When returning the ride share the lockbox code displays for like 2 seconds and goes away. Which is not enough time to see it and use it. Very frustrating!!Suzanne T.
Customer Reviews for U-Haul Moving & Storage at Commercial Ave
Raleigh, NC 27612
(Across from Townridge Shopping center)
Services at this Location:
- Mon-Sun: 9 am - 5 pm
Special Operating Hours
- 11/29/2021 - 12/23/2021: 9:00 am - 5:00 pm
- 12/24/2021: 9:00 am - 4:00 pm
- 12/25/2021: Closed
- 12/26/2021 - 12/31/2021: 9:00 am - 5:00 pm
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The experience was the worst I EVER had as I arrived and the truck was not there. The customer service rep called the person who still had the truck a â€œdoucheâ€ for not bringing the truck back on time and had an attitude me staying it's not his fault and there was nothing he could do about it. It was getting dark and the Justin then stated, It will be fineâ€¦. Despite me having to wait for a reservation that had not arrived and there being no alternatives. When the truck returned I was not given any documentation nor was the truck properly inspected. I have no indication of mileage or gas in writing. He then went on to say the location was closing when I asked for the corporate number to report this incident. I will NEVER use a Uhaul or store she facility again. I always paid my payments on time and should not be inconvenienced nor treated as if my frustration or time is not valid when I'm the one spending the money.SHANEA C.
The storm drain above my unit was broken. Causing water to leak into the main door. There was no damage, but a lot of mud on my items stored.Lisa I. | Overall Experience
Friendly and helpful staff. If I’m ever in need of storage again I will definitely come back here.Crystal L. | Overall Experience
The employee Brandon that works at the location I picked the uhaul up is probably the worst person I have ever encountered in customer service. I would really rethink that guy ever communicating with customers. He is very unprofessional and should be an embarrassment to uhaul. He called me to ask me if I could return tne uhaul at 5 when my reservation wasn't until 6:30 even though I picked it up at 7. He said he gets off at 5 and isn't going to stay until 6:30 so he can see if it needs to be cleaned. Then he was really rude when I asked for the reservation to be extended and told me I would have to pay $50 if I didn't have the truck back my 6:30 Saturday. I asked why I can't t extend the reservation especially since that is an option. He said the truck needs to go to someone else and if not they get a $50 guarantee and he wasn't going to pay it so I was. I asked for a manager and he told me to call the 800 number. I called and explained what was going on. I have vlicemail of him saying he gets off at 5 and needs me to return the truck early. The first lady was nice and said I shouldn't have to pay $50 if I want to extend. She transferred me to the regional office location and that lady was just as rude as Brandon as. She said I should be charged the $50, never apologized for Brandon's behavior and followed suite with it. She even told me I would be charged an additional day but had to bring it back by 6:30am. I asked why 6:30 am if I'm paying for another day shouldn't it be 6:30pm when I originally picked it up. She hung up on me. I've never rented a uhaul for more than a day and this is my second time ever renting. I can assure you I will never do it again after the treatment I received. I don't know how you stay in business if that who you have representing you. I even got a call from uhaul which I have the voicemail and the guy told me to leave the key in the front seat with the door unlocked. This morning I get a call from Brandon asking where the key is. I told him where I was told to leave it and he said whoever that person is is incompetent and all I wanted to know is if the key is the truck and hung up. If I could formally complain on him I would but when I tried nothing was even said nor did anyone apologize. They stuck with the same attitudeAshley K.
Customer did not leave a comment.JESSICA F.
Customer did not leave a comment.STEPHEN A.
I was ready to move my 2 bedroom into my storage unit on 11/11 just to find out the lady who assigned my unit #136 has already been assigned to someone else. Therefore, I was unable to move my things in. I called customer care and spoke with 2 reps and they both told me there was nothing they could do. I stood in the rain for over an hour trying to figure out what to do at 8pm. I was highly upset and livid! i will NEVER use uhaul again in my life nor recommend you guys! The worst experience in my life. Because the staff wasn’t careful when assigning my unit what caused a huge inconvenience for me financially because I had to find another storage place fast and had to pay them $169 that I didn’t have a that moment. I’m highly upset and I want this issue resolved!Tanea T. | First Impressions
Justin was knowledgable and very helpful. Got me in and out quickly with what I needed. Great experience!ROBERT B.
Thank youJANICE E. | Overall Experience
Customer did not leave a comment.JASON S.
Customer did not leave a comment.JERRY C.
Customer did not leave a comment.JAMES B.
Service rep was very helpful, quick and friendly.Donald B.
Customer did not leave a comment.STANLEY H.
Customer did not leave a comment.RICHARD L.
Truck made a knocking sound when steering and vibrated a lot. Inside of truck was very dirty and could not really see out of windshield (Cleaned windshield myself).SHANE H.
We encountered an issue because apparently the oil had been changed prior to our rental. We encountered 3 different oil spills and had to have Uhaul support come out and find the oil filter had never been tightened and subsequently all the oil drained. I was fortunate to identify the issue and call roadside support who fixed the oil filter and filled oil and tested. I lost a whole day because of this.THOMAS R.
Customer did not leave a comment.SHAWN V.
Customer did not leave a comment.TIMOTHY R.
Customer did not leave a comment.LARRY M.
Customer did not leave a comment.Anna Marie M. | First Impressions
The young man that worked at this location was amazing. He went above and beyond to make sure I had what I needed. The name on the contract says Justin Corbett. I just wanted you to know that he is a great representative for your company.TERUKO W.
Customer did not leave a comment.STEVEN O.
UHaul on line edits to a reservation were complicated and did not work for my reservation.Andrew J.
Customer did not leave a comment.Gordon J.
Customer did not leave a comment.DONATA G.
Customer did not leave a comment.Sharon g. | Overall Experience
Customer did not leave a comment.WILLIAM S.
The Associate that assisted me was very kind and and knowlegeable.SONYA W.
Customer did not leave a comment.Unique T. | First Impressions
Customer did not leave a comment.LORENZO C. | First Impressions
Justin was very helpful and friendly. He took extra time to assist with my rental needs.RANDY P.
Attendant extremely helpful and friendly.JEFFREY H.
Pre-Reserved dolly and blankets were unavailable. Staff could not have cared less. Computers were down so the reservation could not be altered. Took over 30min just to pick up the truck.STEFAN R.
You need another employee and more vehicles at this location.One person do not have the time and energy to help the flow of the the customers.Erline M.
Customer did not leave a comment.MICHAEL R.
The gentleman that helped me was the only person working at this location. He was very busy, juggling many tasks and helping multiple customers. He was calm, friendly, polite and because of this man, if I need a Uhaul, I will come back to this location. I hope you are able to hire extra help soon.Daniel R.
Customer did not leave a comment.Laura F.
Customer did not leave a comment.Gina G.
Jorge was excellent!!Alexis J. | First Impressions
Customer did not leave a comment.Kyle V.
Customer did not leave a comment.JOHN T.
The customer service and meeting expectations. I opted for the 24/7 service to pick up at 7:30 and when I tried to pick up I was told it wasn't available until 9:00. I came back to pick up and they didn't have any of the equipment I bought. There still hasn't been a refund even though that has been promised. It was slow, it was stressful, and it was just horrible.WILLIAM C.
I was given a Uhaul that was on EMPTY. On top of that your location prioritizes phone calls over in person customers. I was literally given the option of a van that needed gas or one that needed air in the tires. Completely unacceptable I made this reservation well in advance and the equipment should have been ready for me.JAMIE H.
The team member at the location was great and helpful. My issue is the cost of the rental. The 19.95 rental is misleading to consumers. My rental for very few miles and 1 day (local use) was almost $60.00.JASON W.
Customer did not leave a comment.KAYLIE B.
Worst customer service I've ever dealt with. The guy working wouldn't even open the gate for me to return the truck. Go somewhere else for your business.donovan M.
I reserved a unit, yet when I got there no units of its size or similar were available, even though the site specifically stated there was. There was no lock in the unit as there was supposed to be.Christopher B. | First Impressions
I filled up 10.00 of gas before turning on the truck and they charged me an additional 10.00 , that's 20.00 in gas to drive 70 miles, that's not right!Danielle M.
Customer did not leave a comment.robert B.
Interior needed work. Driver side visor broken and hanging diagnol. Wipers needed changingTHERESA V.
Customer service representative was outstandingâ€”many thanks for his helpfulness and friendliness!WILLIAM S.
Customer did not leave a comment.MAX G.
Customer did not leave a comment.STANLEY M.
Customer did not leave a comment.KRISTIN G.
Uhaul rep who handled transaction did an awesome jobDENNIS W.
Customer did not leave a comment.MARISOL G.
Customer did not leave a comment.YOLANDA J.
Tell customers where to park the truck when it is returned. The signs are misleading.MELISSA P.
Customer did not leave a comment.Kaylie B.
The staff on Commercial Ave was very friendly and professional they made sure i had everything i needed for my move and for my storage thank youSylvia W. | First Impressions
Customer did not leave a comment.LISA B.
Customer did not leave a comment.JANELL H.
Excellent customer service!BRADLEY H.
I know pest control may be a great challenge but this is the first time where I have seen a number of insects including spiders, roaches and ants all on one visit. In fact this is the first time that I have used uhaul services and have witness a lot of pests in the truck and in the store unitJOSHUA A. | Overall Experience
Excellent Facility that I always come back to.Julias F. | First Impressions
The only problem we had was with bugs getting into our units. That was not a pleasant experience, other than that, everyone and everything was great! Thank you so much for your help. Jennifer MacCuneJENNIFER M. | Overall Experience
Grace was incredibly helpful!!! We reserved a unit online but never got any more information about how to move in online. Arrived at 7:30pm after driving from Savannah .. hot and tired and ready to finish our journey. We first called the emergency # posted but it was to a former employee. However she gave us Graces # to call. We did and she did everything necessary to get us into the unit that night. We were incredibly grateful. The morning manager was very kind and helpful as well when we came back to do a few more things - unfortunately I didn’t get his name. Great staff at this location !!Jamie A. | First Impressions
Customer did not leave a comment.Francesca B.
Customer did not leave a comment.ERLINE M.
The staff was courteous, helpful and efficient.GEORGE F.
Customer did not leave a comment.OMARID R.
Staff was GREAT. Smooth process and friendly help. The truck however was very old (over 96k miles) and was a little scary to drive locally, engine blew hot on my right lower leg, to the point of discomfort and pain.TONIA Z.
I always use this location, and will continue to do so. The people are nice and easy to work with.Monica B.
Customer did not leave a comment.GEORGE C.
Customer did not leave a comment.GEORGE S.
Customer did not leave a comment.Crystal J.
have more staff, have the remote check in process go more smoothly so there aren't long lines to talk to the one staff member, have more reasonable rates. I really wouldn't rent from uhaul if there were any other options but for my move there weren't.Byron R.
Keep your staff happy so they will keep doing a great job.ARLENE R.
DAMMM GREAT CUSTOMER SERVICE.. Both Office. TAMPA Florida RALEIGH North Carolina/… that is a great customer service.Alexander M. | First Impressions
THE BEST â€¦ EXELENT CUSTOMER SERVICE>>>>> MANAGER WAS SO DAMMMM AMAZINGRuth M.
Nothing at this time. Vehicle was ready, check -in and return was quick and efficient. Thanks!Kevin K.
FriendlyJERRY W. | First Impressions
Customer did not leave a comment.KIMBERLY F.
Customer did not leave a comment.CRISTINA D.
Customer did not leave a comment.Leslie Ann S.
Customer did not leave a comment.VINCENT B.
You need more pickup trucks to rent.Stan M.
Customer did not leave a comment.Alan O.
Customer did not leave a comment.LAURENCE J.
Customer did not leave a comment.Don D.
I thought an "in town" pickup meant I could drop it off anywhere in town. That is a confusing name, it should be called "same location" or something. I was not told that it had to come back to the same location even though I said I would be driving far away. At drop off, Android app didn't work. I could not upload a picture. Seems to be a well known issue, that is a serious problem. Luckily my wife was there with her iPhone, otherwise I guess I would have locked the keys in the van and hoped for the best. I was on hold with customer service for 30 minutes before giving up and realized I could use my wife's phone.Timothy B.
Fuel levels were misreported by U-Haul personnel on both ends. Due to this misrepresentation, I was overcharged by $75. The employee at the dropoff location did not allow me the opportunity to sign and verify that THEIR reported fuel level matched the ACTUAL fuel level in the truck. Overall I am very disappointed with the experience and cannot recommend that anyone rent from either of these U-Haul locations.JEFFREYDAVID N.
The gentleman at the counter was extremely disconnected and uninterested in speaking with me or assisting. Although it was relatively easy, the service support was rude and preoccupied with his phone (not his UHAUL phone)ALLISON R.
Customer did not leave a comment.Nathan B.
I wasn't aware there was a $20 charge for dropping off after hours. The fuel tank took 6 gallons to refill and I only drove 36 miles. The cost to value will have me shopping at Enterprise, Lowe's or Home Depot for one of their vans in the future.JOSHUA A.
The person who helped me was very nice. I really appreciate her working with me.Gerald L.
Customer did not leave a comment.SELENA S.
Pickup and drop off were easy. The truck was clean and in good condition.AYDIN K.
Customer service by the local rep was amazingLIOR H.
Customer did not leave a comment.Christopher S.
Front end of the truck was trashed. Tire rod ends or whatever. 165K on the rig. Time to repair or retire it.Jerry D.
The gentleman behind the counter was very professional cheery and helpful. When I had to extend my return time, the customer service lady on the phone was cry helpful as well.LAURENCE V.
Friendly and easy !JACOB G.
Truck cargo area was not swept out. Lots of leaves and gravel had to be swept out prior to loading. Had more options for truck size.Robert C.
Customer did not leave a comment.HASKER Y.
Customer did not leave a comment.BENJAMIN C.
Customer did not leave a comment.Brittney V. | First Impressions
Customer did not leave a comment.SONDRA T.
The customer service person failed to correct the gas tank level, after I told her, to almost half a tank from more than 5/8s as marked on the paper, resulting in being charged for more than 4 gallons of gas while having driven 12 miles total. She also failed to deduct the charge for the pads, which I didn't pick up.FOTIOS T.
Customer did not leave a comment.Rick H.
I should have been provided instructions at check-in to check email for the link to review/report the condition of the vehicle before leaving the lot as well as where to leave the vehicle when I returned. I only discovered the link provided for vehicle review accidentally after I returned the vehicle. When I've rented other vehicles a staff member has walked around vehicle with me pointing out any existing defects to the vehicle. For my own protection, I surveyed the vehicle and took pictures showing a myriad of scrapes, dings and dents before leaving the lot. In addition the truck interior was dirty. I found lots of dirt on the floor of the driver side and food and trash behind the driver seat. Vehicle smelled like old fast food. The bed of the truck had not been swept. I expected the vehicle to be clean! I requested counter check-in instead of online check-on to experience customer service. I anticipated a courteous, friendly welcome and thank you for my business upon return . Disappointed to receive neither.Candise G.
Customer did not leave a comment.Kevin D.
Customer did not leave a comment.ERIKA D.
Customer did not leave a comment.Michael K.
Customer did not leave a comment.KENNETH D.
The staff made my experience awesome. They were friendly, helpful, and fast!Jonae R. | First Impressions
The agent was nice and the manager was outstanding. Great experience!BELENDABRIDGERS D. | First Impressions
I was originally assigned the wrong unit - much smaller than what I had reserved. The employee working quickly fixed the problem.Ashley B. | Online Move In
Grace was phenomenal!! Definitely needs a raise! Was very professional and helpful and extremely patient. I Would recommend this facility bc of Grace, herself.JENNIFER M. | First Impressions
I would recommend this location because of convenience, tons of moving supplies , staff and inventory.GARY K. | First Impressions
Ms. Mims provided me EXCELLENT customer service and went above and beyond to make sure ALL of my moving needs were met and that my transition went smoothly. I will be recommending this storage & U-Haul facility to my friends and colleagues. I would like to also add that the staff assisted me without any complaints even though the golf cart was broken and they had to walk and service EVERYONE by foot. I am a manager for a Fortune 500 company and I think it is a shame this company has yet to fix the broken golf cart or provide a new one for their staff. I will be investigating who owns this particular location so that I can let them know my thoughts as well. It's IMPORTANT to value and treat your employees well, especially when they are providing excellence and representing the company to and with the highest of standards. Moving forward I hope this matter will be addressed swiftly. Thank you, Jaquita Harvey firstname.lastname@example.org 346-240-5432Jaquita H. | First Impressions
My experience with the service representative at the facility was excellent. He was courteous efficient and professional.Deborah E. | First Impressions