Customer did not leave a comment.David S.
Customer Reviews for U-Haul Moving & Storage at Commercial Ave
U-Haul Truck Share 24/7© Location
Raleigh, NC 27612
(Across from Townridge Shopping center)
Services at this Location:
Always Open On Your Smartphone
What is 24/7?
It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It stated online that I got a free lock. When I got to the unit there was no lock inside. Online also stated that I had 24hr access but I don't. Other than that everything else was great.LINDA O. | First Impressions
For years this was my go-to U-Haul location for truck rentals, packing materials and bulk propane. They are now a shell of their former selves. Now you can only rent trucks there using the online Truck Share 24/7. The amount of hoops you have to go through, not only picking up but in returning the truck, is ludicrous. You basically become the rental agent and renter. They are using very fidgety, crappy locks to gain access to the truck box and relock after use. I will look to another company at this point if this is the future of U-Haul.Greg M.
Customer did not leave a comment.Clint C.
First of all, the Uhaul app sucks. I tried to return the van and was literally stuck on the second step of the return which requires uploading a photo of the mileage and fuel gauge. The app would not recognize that I was uploading a photo and repeatedly asked me to do it again. I tried calling the 800 number for assistance and it was going to be a 40-50 wait to speak with someone at 6:00 PM! Finally, I got frustrated and was looking for the key drop to just leave the key and I saw the sign on the gate that referenced uhaul.com/share for returns. Thankfully, the website would upload my photos and I was finally able to complete the return, but only after I wasted almost a half hour messing with the app. This experience does not make me want to rent from another unattended location again anytime soon. Also, I entered credit card info when I made the reservation, then had to confirm it again when I picked up the van and yet again when I returned it. Did I mention that the Uhaul app sucks?Gary S.
It cost me $60 plus to add two hours. Disgusting. Very unhappyNeil S.
Customer did not leave a comment.melody C.
Truck Rental Reservation # 25848039 3rd time renting at this location (Commercial Ave), this last time was not great. Apparently they switched over to no staff at check-in/check out. Never communicated this when I made reservation. I had U-Haul corporate help me on the phone to check truck out with padlock code to gain key access in back of truck. Very helpful. When I went to return truck at 10:10 AM (it was due back at 10:30 AM), again no staff, so i just reversed the process how I picked it up (left key in back and locked truck with same padlock). I called U-Haul corporate at 10:15 AM to tell them how I returned it. Manager at this location still charged me an "After Hours Service Fee" of $20 for some reason. Wasn't expecting that. Not sure why they did it. I returned truck on time and told U-Haul by phone what I did. Not sure what I could do as no staff was there to help me check it in. Maybe cameras show me on the lot in my designated time? That's the only knock I had on this rental.Robert W.
Customer did not leave a comment.Jonathan F.
The online only option is a real pain in the neck.. I know there are no people due to Covid, but would be nice to get back to the old way of doing business.Bart H.
I closed out both storage facilities online on 11/29, however you are still trying to bill me. Now, online one unit has been closed out and the other storage facility is showing past due even though i moved out both facilities on the same date. I have called and spoke to a rep....a rep has called me and said it would be resolved. It still is not resolved.Tracey A. | Overall Experience
Customer did not leave a comment.JERRY W. | Overall Experience
When returning the ride share the lockbox code displays for like 2 seconds and goes away. Which is not enough time to see it and use it. Very frustrating!!Suzanne T.
The experience was the worst I EVER had as I arrived and the truck was not there. The customer service rep called the person who still had the truck a â€œdoucheâ€ for not bringing the truck back on time and had an attitude me staying it's not his fault and there was nothing he could do about it. It was getting dark and the Justin then stated, It will be fineâ€¦. Despite me having to wait for a reservation that had not arrived and there being no alternatives. When the truck returned I was not given any documentation nor was the truck properly inspected. I have no indication of mileage or gas in writing. He then went on to say the location was closing when I asked for the corporate number to report this incident. I will NEVER use a Uhaul or store she facility again. I always paid my payments on time and should not be inconvenienced nor treated as if my frustration or time is not valid when I'm the one spending the money.SHANEA C.
The storm drain above my unit was broken. Causing water to leak into the main door. There was no damage, but a lot of mud on my items stored.Lisa I. | Overall Experience
Friendly and helpful staff. If I’m ever in need of storage again I will definitely come back here.Crystal L. | Overall Experience
The employee Brandon that works at the location I picked the uhaul up is probably the worst person I have ever encountered in customer service. I would really rethink that guy ever communicating with customers. He is very unprofessional and should be an embarrassment to uhaul. He called me to ask me if I could return tne uhaul at 5 when my reservation wasn't until 6:30 even though I picked it up at 7. He said he gets off at 5 and isn't going to stay until 6:30 so he can see if it needs to be cleaned. Then he was really rude when I asked for the reservation to be extended and told me I would have to pay $50 if I didn't have the truck back my 6:30 Saturday. I asked why I can't t extend the reservation especially since that is an option. He said the truck needs to go to someone else and if not they get a $50 guarantee and he wasn't going to pay it so I was. I asked for a manager and he told me to call the 800 number. I called and explained what was going on. I have vlicemail of him saying he gets off at 5 and needs me to return the truck early. The first lady was nice and said I shouldn't have to pay $50 if I want to extend. She transferred me to the regional office location and that lady was just as rude as Brandon as. She said I should be charged the $50, never apologized for Brandon's behavior and followed suite with it. She even told me I would be charged an additional day but had to bring it back by 6:30am. I asked why 6:30 am if I'm paying for another day shouldn't it be 6:30pm when I originally picked it up. She hung up on me. I've never rented a uhaul for more than a day and this is my second time ever renting. I can assure you I will never do it again after the treatment I received. I don't know how you stay in business if that who you have representing you. I even got a call from uhaul which I have the voicemail and the guy told me to leave the key in the front seat with the door unlocked. This morning I get a call from Brandon asking where the key is. I told him where I was told to leave it and he said whoever that person is is incompetent and all I wanted to know is if the key is the truck and hung up. If I could formally complain on him I would but when I tried nothing was even said nor did anyone apologize. They stuck with the same attitudeAshley K.
Customer did not leave a comment.JESSICA F.
Customer did not leave a comment.STEPHEN A.
I was ready to move my 2 bedroom into my storage unit on 11/11 just to find out the lady who assigned my unit #136 has already been assigned to someone else. Therefore, I was unable to move my things in. I called customer care and spoke with 2 reps and they both told me there was nothing they could do. I stood in the rain for over an hour trying to figure out what to do at 8pm. I was highly upset and livid! i will NEVER use uhaul again in my life nor recommend you guys! The worst experience in my life. Because the staff wasn’t careful when assigning my unit what caused a huge inconvenience for me financially because I had to find another storage place fast and had to pay them $169 that I didn’t have a that moment. I’m highly upset and I want this issue resolved!Tanea T. | First Impressions
Justin was knowledgable and very helpful. Got me in and out quickly with what I needed. Great experience!ROBERT B.
Thank youJANICE E. | Overall Experience
Customer did not leave a comment.JASON S.
Customer did not leave a comment.JERRY C.
Customer did not leave a comment.JAMES B.
Service rep was very helpful, quick and friendly.Donald B.
Customer did not leave a comment.STANLEY H.
Customer did not leave a comment.RICHARD L.
Truck made a knocking sound when steering and vibrated a lot. Inside of truck was very dirty and could not really see out of windshield (Cleaned windshield myself).SHANE H.
We encountered an issue because apparently the oil had been changed prior to our rental. We encountered 3 different oil spills and had to have Uhaul support come out and find the oil filter had never been tightened and subsequently all the oil drained. I was fortunate to identify the issue and call roadside support who fixed the oil filter and filled oil and tested. I lost a whole day because of this.THOMAS R.
Customer did not leave a comment.SHAWN V.
Customer did not leave a comment.TIMOTHY R.
Customer did not leave a comment.LARRY M.
Customer did not leave a comment.Anna Marie M. | First Impressions
The young man that worked at this location was amazing. He went above and beyond to make sure I had what I needed. The name on the contract says Justin Corbett. I just wanted you to know that he is a great representative for your company.TERUKO W.
Customer did not leave a comment.STEVEN O.
UHaul on line edits to a reservation were complicated and did not work for my reservation.Andrew J.
Customer did not leave a comment.Gordon J.
Customer did not leave a comment.DONATA G.
Customer did not leave a comment.Sharon g. | Overall Experience
Customer did not leave a comment.WILLIAM S.
The Associate that assisted me was very kind and and knowlegeable.SONYA W.
Customer did not leave a comment.Unique T. | First Impressions
Customer did not leave a comment.LORENZO C. | First Impressions
Justin was very helpful and friendly. He took extra time to assist with my rental needs.RANDY P.
Attendant extremely helpful and friendly.JEFFREY H.
Pre-Reserved dolly and blankets were unavailable. Staff could not have cared less. Computers were down so the reservation could not be altered. Took over 30min just to pick up the truck.STEFAN R.
You need another employee and more vehicles at this location.One person do not have the time and energy to help the flow of the the customers.Erline M.
Customer did not leave a comment.MICHAEL R.
The gentleman that helped me was the only person working at this location. He was very busy, juggling many tasks and helping multiple customers. He was calm, friendly, polite and because of this man, if I need a Uhaul, I will come back to this location. I hope you are able to hire extra help soon.Daniel R.
Customer did not leave a comment.Laura F.
Customer did not leave a comment.Gina G.
Jorge was excellent!!Alexis J. | First Impressions
Customer did not leave a comment.Kyle V.
Customer did not leave a comment.JOHN T.
The customer service and meeting expectations. I opted for the 24/7 service to pick up at 7:30 and when I tried to pick up I was told it wasn't available until 9:00. I came back to pick up and they didn't have any of the equipment I bought. There still hasn't been a refund even though that has been promised. It was slow, it was stressful, and it was just horrible.WILLIAM C.
I was given a Uhaul that was on EMPTY. On top of that your location prioritizes phone calls over in person customers. I was literally given the option of a van that needed gas or one that needed air in the tires. Completely unacceptable I made this reservation well in advance and the equipment should have been ready for me.JAMIE H.
The team member at the location was great and helpful. My issue is the cost of the rental. The 19.95 rental is misleading to consumers. My rental for very few miles and 1 day (local use) was almost $60.00.JASON W.
Customer did not leave a comment.KAYLIE B.
Worst customer service I've ever dealt with. The guy working wouldn't even open the gate for me to return the truck. Go somewhere else for your business.donovan M.
I reserved a unit, yet when I got there no units of its size or similar were available, even though the site specifically stated there was. There was no lock in the unit as there was supposed to be.Christopher B. | First Impressions
I filled up 10.00 of gas before turning on the truck and they charged me an additional 10.00 , that's 20.00 in gas to drive 70 miles, that's not right!Danielle M.
Customer did not leave a comment.robert B.
Interior needed work. Driver side visor broken and hanging diagnol. Wipers needed changingTHERESA V.
Customer service representative was outstandingâ€”many thanks for his helpfulness and friendliness!WILLIAM S.
Customer did not leave a comment.MAX G.
Customer did not leave a comment.STANLEY M.
Customer did not leave a comment.KRISTIN G.
Uhaul rep who handled transaction did an awesome jobDENNIS W.
Customer did not leave a comment.MARISOL G.
Customer did not leave a comment.YOLANDA J.
Tell customers where to park the truck when it is returned. The signs are misleading.MELISSA P.
Customer did not leave a comment.Kaylie B.
The staff on Commercial Ave was very friendly and professional they made sure i had everything i needed for my move and for my storage thank youSylvia W. | First Impressions
Customer did not leave a comment.LISA B.
Customer did not leave a comment.JANELL H.
Excellent customer service!BRADLEY H.
Customer did not leave a comment.Francesca B.
Customer did not leave a comment.ERLINE M.
The staff was courteous, helpful and efficient.GEORGE F.
Customer did not leave a comment.OMARID R.
Staff was GREAT. Smooth process and friendly help. The truck however was very old (over 96k miles) and was a little scary to drive locally, engine blew hot on my right lower leg, to the point of discomfort and pain.TONIA Z.
I always use this location, and will continue to do so. The people are nice and easy to work with.Monica B.
Customer did not leave a comment.GEORGE C.
Customer did not leave a comment.GEORGE S.
Customer did not leave a comment.Crystal J.
have more staff, have the remote check in process go more smoothly so there aren't long lines to talk to the one staff member, have more reasonable rates. I really wouldn't rent from uhaul if there were any other options but for my move there weren't.Byron R.
Keep your staff happy so they will keep doing a great job.ARLENE R.
DAMMM GREAT CUSTOMER SERVICE.. Both Office. TAMPA Florida RALEIGH North Carolina/… that is a great customer service.Alexander M. | First Impressions
THE BEST â€¦ EXELENT CUSTOMER SERVICE>>>>> MANAGER WAS SO DAMMMM AMAZINGRuth M.
Nothing at this time. Vehicle was ready, check -in and return was quick and efficient. Thanks!Kevin K.
FriendlyJERRY W. | First Impressions
Customer did not leave a comment.KIMBERLY F.
Customer did not leave a comment.CRISTINA D.
Customer did not leave a comment.Leslie Ann S.
Customer did not leave a comment.VINCENT B.
You need more pickup trucks to rent.Stan M.
Customer did not leave a comment.Alan O.
Customer did not leave a comment.LAURENCE J.
Customer did not leave a comment.Don D.
I thought an "in town" pickup meant I could drop it off anywhere in town. That is a confusing name, it should be called "same location" or something. I was not told that it had to come back to the same location even though I said I would be driving far away. At drop off, Android app didn't work. I could not upload a picture. Seems to be a well known issue, that is a serious problem. Luckily my wife was there with her iPhone, otherwise I guess I would have locked the keys in the van and hoped for the best. I was on hold with customer service for 30 minutes before giving up and realized I could use my wife's phone.Timothy B.
Fuel levels were misreported by U-Haul personnel on both ends. Due to this misrepresentation, I was overcharged by $75. The employee at the dropoff location did not allow me the opportunity to sign and verify that THEIR reported fuel level matched the ACTUAL fuel level in the truck. Overall I am very disappointed with the experience and cannot recommend that anyone rent from either of these U-Haul locations.JEFFREYDAVID N.
The gentleman at the counter was extremely disconnected and uninterested in speaking with me or assisting. Although it was relatively easy, the service support was rude and preoccupied with his phone (not his UHAUL phone)ALLISON R.
Customer did not leave a comment.Nathan B.
I wasn't aware there was a $20 charge for dropping off after hours. The fuel tank took 6 gallons to refill and I only drove 36 miles. The cost to value will have me shopping at Enterprise, Lowe's or Home Depot for one of their vans in the future.JOSHUA A.
The person who helped me was very nice. I really appreciate her working with me.Gerald L.
Customer did not leave a comment.SELENA S.
Pickup and drop off were easy. The truck was clean and in good condition.AYDIN K.
Customer service by the local rep was amazingLIOR H.
Customer did not leave a comment.Christopher S.
Front end of the truck was trashed. Tire rod ends or whatever. 165K on the rig. Time to repair or retire it.Jerry D.
The gentleman behind the counter was very professional cheery and helpful. When I had to extend my return time, the customer service lady on the phone was cry helpful as well.LAURENCE V.
Friendly and easy !JACOB G.
Truck cargo area was not swept out. Lots of leaves and gravel had to be swept out prior to loading. Had more options for truck size.Robert C.
Customer did not leave a comment.HASKER Y.
Customer did not leave a comment.Brittney V. | First Impressions
The staff made my experience awesome. They were friendly, helpful, and fast!Jonae R. | First Impressions
The agent was nice and the manager was outstanding. Great experience!BELENDABRIDGERS D. | First Impressions
I was originally assigned the wrong unit - much smaller than what I had reserved. The employee working quickly fixed the problem.Ashley B. | Online Move In
I would recommend this location because of convenience, tons of moving supplies , staff and inventory.GARY K. | First Impressions
Ms. Mims provided me EXCELLENT customer service and went above and beyond to make sure ALL of my moving needs were met and that my transition went smoothly. I will be recommending this storage & U-Haul facility to my friends and colleagues. I would like to also add that the staff assisted me without any complaints even though the golf cart was broken and they had to walk and service EVERYONE by foot. I am a manager for a Fortune 500 company and I think it is a shame this company has yet to fix the broken golf cart or provide a new one for their staff. I will be investigating who owns this particular location so that I can let them know my thoughts as well. It's IMPORTANT to value and treat your employees well, especially when they are providing excellence and representing the company to and with the highest of standards. Moving forward I hope this matter will be addressed swiftly. Thank you, Jaquita Harvey email@example.com 346-240-5432Jaquita H. | First Impressions
My experience with the service representative at the facility was excellent. He was courteous efficient and professional.Deborah E. | First Impressions