The mgr Danielle and her staff are extremely professional and go over and beyond to assist the customer’s and make your visit and transactions as smooth and pleasurable as possible. Would definitely recommend this facility to others because of the mgr and employees. Extremely helpful and attentive to their customers.Aujon m. | First Impressions
Customer Reviews for U-Haul Moving & Storage at Fulton Industrial Gateway and I-20
Atlanta, GA 30336
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had an amazing experience at this location. I have been moving around and the manager and staff here were extremely kind and quite helpful. This is an amazing location with amazing people who work here. Very central to city and easily accessible - can get on the highway in one turn out of the location. The manager and staff are a-mazing Welcoming, understanding, very knowledgeable and helpful. Rented equipment and rented a storage unit - the place is clean - the units are clean The equipment is cleaned. Rented a small storage unit and it was very clean Excellent 10 star customer service. Greatly appreciated the clean part and the Queen that works there.JACINTA C.
Great customer service. I was able to get my truck in less than 10 minutes.DAVID E.
Customer did not leave a comment.AUSTIN D.
Everything was professional. Thank you.EDWARD J.
I would like to say thank you for accommodating me, while my items were in storage. I will use your business, whenever there is a need for me to store away my things. Thank you for a well kept space. Mrs I WilliamsIona W. | Overall Experience
Mr. Myron really took good care of me. He's Customer service is phenomenal , had me in and out. Highly Appreciated.JYA C.
I was supposed to pick this truck up on Piedmont very close to my apartment. I got switched twice to a different pickup location. We did not know until the next morning there was a hole if the driver side roof, and all of my stuff got wet. I am not happy that I had to drive over 30 miles to pick up a truck I ordered 3 weeks in advance so I could pick it up 2 miles from my apartment. I was not happy, am still hot happy, and I am sorry but I will not do business with you again.Harmon B.
Service was nice and professional!GREGORY M.
Customer did not leave a comment.JEFFREY O.
Customer did not leave a comment.REGANA J.
Customer did not leave a comment.DEMETRA N.
Danielle, Mr. K., and the entire staff at the Fulton Industrial Blvd location are true professionals! I always get good service and rhe professional atmosphere is second to none! Mr. Teddy Grice IITHEODORE G.
Customer did not leave a comment.EMILY W.
Very nice and helpful staff! I lost my mother and the staff made sure I received help at the last minute to get a truck and also storage. Thank you team excellent job.DYWAN C. | First Impressions
Best Uhaul location ever !Dareicia T. | Overall Experience
Customer did not leave a comment.Taysha R.
The two ladies in the front office were an absolute joy to deal with. Thank youMICHAEL F.
Customer did not leave a comment.Sisseseney T. | Overall Experience
Thank you so much Danielle she is very helpful and sweetShantavia M. | Overall Experience
Customer did not leave a comment.TERRENCE Z.
Warn customer that if they're dropping off after hours and use the U-Haul Share option to return it, they'll need to complete the info online BEFORE turning in the keys. We had NO idea! We locked up the vehicle, dropped off the keys and then tried to fill out the info but obviously couldn't, as it required pics of the dashboard, etc. There was no warning to alert us of the need to do this as a FIRST STEP in the return process. This was frustrating. Furthermore, when we tried to call U-Haul customer service to figure out what to do next, the hold time was over 5 hours!!!ANDREA P.
Customer did not leave a comment.FREDY E.
Customer did not leave a comment.DOROTHY M.
No improvement needed. Turning in my vehicle was quick and easy!Elizabeth S.
The associates were very friendly and very knowledgeable about their products.TINA J.
The customer service is awesome everyone is so professional friendly I would highly recommendSONJA T.
Customer did not leave a comment.ANDRE J.
Customer did not leave a comment.VENETIAN H.
Very rude. Waited 15 till 20 minutes for reps to come in office to give very poor service. Not happy at all. Truck was not service properly check engine light came on, need alinement, and green wrench light came on also. I should get my money back.KAREN A.
Thank you for a smooth transaction even down to the misunderstanding with the fuel. Will definitely refer you all to others and look forward to doing business with you in the future.loretta P.
Customer did not leave a comment.Reshanda W. | Overall Experience
Hello, when I received the truck the check engine light was on and the horn on the truck did not work. Workers can also work in their professionalism.TAVENA M.
Customer did not leave a comment.BLENDA D.
Customer did not leave a comment.Xanthe R. | Overall Experience
Both trucks and pick up times were unavailable. An 11am pick up turned into a 3;30 pick up. I will never use U-Haul again.J. B.
Nothing this team is very professional and timelyLIONEL S.
Customer service was great! Kevin is awesome!CARLA D.
Nothing everything was perfectBruce T.
Maintain safety of equiptmentYUSUF R.
Every one was so helpful they treat me so kind like i was there Grandmother i felt so safe here everybody was just wonderful i am going to tell every body i know to come heredonetta w. | First Impressions
Had to get my things out. Storage went up 10 dollars. Didn't understand WHY???sandy v. | Overall Experience
Get newer trucks. Older trucks burn more fuel.PAULA N.
Customer did not leave a comment.DENOVION D.
Staff made sure you are happy with your rental choice. Excellent customer service!AVERY J. | Overall Experience
I would not recommend this location or any location. This has been the worst rental experience I ever encountered. I can't even contact someone to get my money owed back to meEmerson S.
Customer did not leave a comment.Sisseseney T. | First Impressions
Customer did not leave a comment.DAQUAWN W.
Customer did not leave a comment.Marijan L.
Customer did not leave a comment.CHRISTIAUNA T.
Online customer service need improvementMELANIE B.
Customer did not leave a comment.ROBERT S.
Customer did not leave a comment.PATRICK D.
Customer did not leave a comment.KIMBERLY C.
Customer did not leave a comment.Ali M.
Thank you for being so understanding with my crises. I hate that I had to pay for a whole day that I was unable to utilize my truck because someone drove out of town with my keys and purse. But the staff communicated with me and extended my day. Thank you so much!Paula G. | First Impressions
Customer did not leave a comment.Cassidy C. | First Impressions
Customer did not leave a comment.Nakeshia W. | Overall Experience
Have more staff so lines can move faster. It moved but one person was working herself to death. I understand she is the manager Ms.Danielle.DONZELIAH C.
Customer did not leave a comment.CONCHAYLADARSHAI S. | Overall Experience
Customer did not leave a comment.Kenneth F.
The truck was garbage and had damage all over it... Could barely hit 50 on the interstate and cost way to much... Next time I'll just use home Depot....Michael G.
I wanna give a BIG THANKS TO DANIELLE MCFARLAND, KENNY, QUE, you guys are the best. I appreciate your customer service and your willingness to go the extra mile to accommodate all of my moving needs. THANKS SO MUCH AND MAY GOD BLESS YOU ALL AND PROSPER YOU ALL!!!!!!!!!!!Dquilla h. | Overall Experience
Customer did not leave a comment.Jonathan C.
Customer did not leave a comment.Derrick H. | First Impressions
Customer did not leave a comment.lori S.
Danielle was very helpful when I first contacted Uhaul for a storage unit.Patricia M. | Overall Experience
Customer did not leave a comment.Jamario C. | Overall Experience
Myron was amazing to work with, but when we got in the truck it was still dirty from the previous user.JENNIFER H.
Customer did not leave a comment.Danielle H.
Customer did not leave a comment.HYAUNA D.
The manager was exceptional and her assistance and hard work is why I rate this U-haul as excellent. The other employees were ver cordial as well and I loved their patience..Senora S.
I saw a few roaches and bugs on the floor when I moved in but I don't think any were in my unit. I was worried about my stuff being there because I didn't want to bring any pests home, but I think management said they sprayed and eventually I did not see any bugs anymore. Other than that, the staff was very very friendly and courteous and helpful and they all made sure that my concerns were taken care of. I would definitely recommend this facility to a friend.KRISTEN F. | Overall Experience
Danielle McFarland is my #1 Quality Customer Care Service Manager. She is very professional, efficient and respectful (which is hard to find these days). Thank you so much for choosing her to service the Fulton Industrial Blvd site. We need more like her and the quality she provides to the customers, thank you so much Ms McFarland!JUANITA J. | First Impressions
Customer did not leave a comment.Darryl B. | Overall Experience
Customer did not leave a comment.KATHLEEN M.
Customer did not leave a comment.ERIKA S.
Customer did not leave a comment.Michael W. | Overall Experience
Customer did not leave a comment.COLLIN S.
Customer did not leave a comment.John P.
Customer did not leave a comment.JUAN CARLOS F.
Customer did not leave a comment.Muriel B.
More outdoor trash cansWAYMON H.
Customer did not leave a comment.SUSAN B.
Professional, friendly, knowledgeable. Very helpful with self storageDIANA W.
Needed access to bigger doortamika b. | First Impressions
Customer did not leave a comment.MANUEL A.
Customer did not leave a comment.Chenita J.
Danielle was very kind, extremely professional and helpful. The outside staff was also helpful to me. This is the only Uhaul location that I patronize! Thank you.CHRISTI J.
Windshield in trucks MUST be properly cleaned. Smeared windshields affects driver site and is a HUGE safety issue.TORREY S.
Everything is excellent about this location. Staff is very friendly and helpful. They met me in their parking lot and connected everything for me. This is my one stop only for U-Haul. More than 5*****Randy W.
Customer did not leave a comment.Jules M. | First Impressions
Customer did not leave a comment.HIRIAM H.
Customer did not leave a comment.SONYA L.
Customer did not leave a comment.Vernon K.
Customer did not leave a comment.BERNADETTE H.
Only thing is it doesn’t seem to be temperature controlled. We moved out of life storage the same day. Life storage was way cooler on the inside. I will stop by later this week to double check.Brittany B. | Online Move In
Customer did not leave a comment.Vincent W.
I will never rent it still hurts at this locationClayton S. | Overall Experience
Customer did not leave a comment.Alnisa T. | First Impressions
The location itself was very helpful, however my entire experience renting with Uhaul was absolutely terrible. I had to go to 4 different locations to get a truck that i had reserved and guaranteed multiple times. Customer service was absoultely horrendous and of no help, we kept getting hung up on or people would transfer calls back over to the same people, nobody wanted to talk to us or address our concerns. It is sad that the people who run this company are as incompetent as they are.Eric Z.
Customer did not leave a comment.AMANEE A.
The reason We can’t give an excellent rating is because We were locked out of our unit even though we had paid for the month. Emailed the manager regarding the issue, never heard back. When we signed up for the unit no instructions, nothing was told how to access the unit to prevent the alarm to go off. Every time we went to access the unit the alarm went off even after we were finally told we were to put in our code. Actually that happened with everyone. Communication was lacking.PAUL B. | Overall Experience
Roaches was inside uhaulJOHN R.
Customer did not leave a comment.WILLINDA A.
Customer did not leave a comment.Carolyn A. | Overall Experience
Customer did not leave a comment.HASSAN M.
Customer did not leave a comment.CAROLYN A.
Customer did not leave a comment.Nicola J. | First Impressions
I would definitely recommend.Adriana W. | Overall Experience
Customer did not leave a comment.Meagan C. | First Impressions
The young lady who helped us was great.JEFFERY J.
Customer did not leave a comment.Nellie C.
Everyone was very helpful and friendly! Very welcoming!!!! Moving is stressful this location made my day!!!! Will be back!!!!LASHANDRA W.
Customer did not leave a comment.Wendell S. | Overall Experience
Customer did not leave a comment.TEVOAN B.
Outstanding staff very professionalTROY J.
Excellent serviceDJIBY S.
Customer did not leave a comment.QUIANA T.
Customer did not leave a comment.Sharon B. | First Impressions
Customer did not leave a comment.Yolanda B. | Overall Experience
Need to hire new staff that knows the true meaning and importance of customer service. There's always a line and the workers seem confused or unaware of what's going on around them.Loretha L. | Overall Experience
The staff was Great !!!💯💯💯💪🏾💪🏾💪🏾🥃🥃🥃PORSHE S. | First Impressions
Customer did not leave a comment.STEVEN K.
Customer did not leave a comment.KEITH L. | First Impressions
The U-Haul representatives were welcoming, professional and efficient. The entire process of renting a cargo trailer and monthly storage unit was pleasant, economical and met all of my storage needs!!!melvin r. | First Impressions
Danielle provided great customer service and super helpful!!KIPP M. | Overall Experience
Customer did not leave a comment.Robert A.
Customer did not leave a comment.JOHNNIE M.
The woman who helped us through the check in was both professional and personable (I don't remember her name but she loves the color purple! ) We would definitely use this location's services again! I highly recommend their services.DEBRA L.
Danielle always makes it a pleasure to be there.DONZELIAH C.
Customer did not leave a comment.Siretha S. | Overall Experience
Danielle and her team ALWAYS goes above and beyond to ensure customer satisfaction.TORREY S.
Great service. Took care of me immediately and attached the trailer and assisted with every step to make the rental much easier than previous locations. Nothing to make it better...just keep doing what you do now.RANDY W.
They have great customer service! Nice and friendly representatives make the experience much smoother.ALICIA O.
Didn't receive my receipt when I returned the truck after drop off not even a emailTAMIKA A.
Daniel was very fast and professional.Alfreda R. | First Impressions
Danielle was by herself. The store was super busy. But she remained calm, professional, and handled each customer.Shuanta B. | First Impressions
Hire more people.TATIKA J.
Customer did not leave a comment.Robert D.
Customer did not leave a comment.JEKAMIAH W.
It was a professional and helpful experience with this company.ROBERT G.
Customer did not leave a comment.TORREY S.
It was great , the guy that helped us was very goodDoloris G.
facility can used some more moving carts/dolly.Anthony P. | First Impressions
Customer did not leave a comment.Chanel G. | First Impressions
Customer did not leave a comment.Shernanda W. | First Impressions
Customer did not leave a comment.Nesa B. | First Impressions
Customer did not leave a comment.James J. | First Impressions
Customer did not leave a comment.Arnold P. | First Impressions
The manager was short staffed! But she was professional and knowledgeable on everything that needed to be done! She was multi tasking 3 customers at one time with a smile 😃! She took care of ALL OF US! Thanks Danielle 😊VICKI C. | First Impressions
Staff was very professional and helpful.EDGAR C W. | First Impressions
Customer did not leave a comment.Konstanza L. | First Impressions
Customer did not leave a comment.LOURDES J. | First Impressions
Danielle was very helpful, she even provided her personal cell phone if I needed further assistance.Patricia M. | First Impressions
Great experience. Mrs. Tracy was quick and helpful. It would be amazing if you had numbered signs on the walls in the storage area to indicate which directions the numbers flow in because it’s easy to get turned around in there and end up lost since they don’t flow consecutively. It can be rather inconvenient to waste time running around trying to find your way. Other than that improvement I’d definitely recommend this location to others. Also I hope they locate the round locks soon. The temporary lock they gave me is definitely not as secure.Timimah Y. | First Impressions
Customer did not leave a comment.Steve B. | First Impressions
Customer did not leave a comment.Anttione H. | First Impressions
Saundra Robinson Doss was very helpful and had excellent customer service. Very personable and made this process very smooth for me.Carolyn C. | First Impressions
I drove 10 hours and when I arrived to the unit. The person on staff left early before 5 and I was unable to get in. I called multiple numbers and no one was able to help. I hired movers to drive from out of town and pack my things only for them to drive another 4 hours with no access. There was no access code to get to the level my unit was on. Now I have a uhaul full of things and no help to unload. Worst experience ever !Brittany G. | Online Move In
Customer did not leave a comment.Darryl B. | First Impressions
Customer did not leave a comment.tiffany g. | First Impressions
Customer did not leave a comment.Cheretta D. | First Impressions
Best facilities so far bar noneWilliam A. | First Impressions
Customer did not leave a comment.Kristina G. | First Impressions
The manager that was there was super helpful and friendly along with all of the staff that was there working and able to handle the high volume business that was there on an extremely busy day and this location was the best experience I had throughout this entire Uhaul experienceErik K. | First Impressions
Customer did not leave a comment.REGINALD J. | First Impressions
Customer did not leave a comment.KANDACE R. | First Impressions
The manger Danielle was great she didn't realize that she was helping a family me,my brother and my daughter. She was great and really understanding. Would tell everyone about the great service she gave to my family.KIM S. | First Impressions
0Joan P. | First Impressions
Customer did not leave a comment.William P. | First Impressions
Customer did not leave a comment.Ronnie T. | First Impressions
Customer did not leave a comment.Tonia C. | First Impressions
It was very busy. The employees was way too late back.KIMBERLY D. | First Impressions
Customer did not leave a comment.Kreasha G. | First Impressions
Customer did not leave a comment.Coletta J. | First Impressions
Customer did not leave a comment.James T. | First Impressions
Customer friendly, but it took the employee about 30 mins to get me checked in after I did an online reservation. That was the only hiccup about coming here I was pressed for time and seemed the employee needed more urgency.Bobby J. | First Impressions
Cannot access unit after hours yet but once everything is in place, this will be a nice storage. I did have one problem but Danielle handled it very professionally and courteously and all is well.Althea A. | First Impressions
The staff at this facility is very friendly and above nice. They go above and beyond with there customers..I will recommend this facility to everyone...Roberta H. | First Impressions
Customer did not leave a comment.CONCHAYLADARSHAI S. | First Impressions
Customer did not leave a comment.Geraldine G. | First Impressions
Customer did not leave a comment.Leon J. | First Impressions
Customer did not leave a comment.Thaddeus L. | First Impressions
Customer did not leave a comment.Emily W. | First Impressions
Customer did not leave a comment.Siretha S. | First Impressions
Customer did not leave a comment.MALCOLM B. | First Impressions
Customer did not leave a comment.Tracey M. | First Impressions
Customer did not leave a comment.beatrice D. | First Impressions
Customer did not leave a comment.sean c. | First Impressions
Customer did not leave a comment.Saundra R. | First Impressions
Customer did not leave a comment.kevone l. | First Impressions
Danielle and staff were very friendly, helpful, knowledgeable, and professional. It was evident they enjoyed their jobs and I was thoroughly impressed with their high level of customer service. Outstanding experience and super job by the employees!Renata S. | First Impressions
Thanks alot for the help with my unit n for being so kind..Dwight J. | First Impressions
I love Danielle.....she's amazing. They have a courtesy moving roller cart.... I had so many big boxes and bags so using that particular rolling cart i was able to unload my things from their uhaul truck into their shortag storage in no time. Thanks so much.God blessSantana N. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!