Customer Reviews for U-Haul Moving & Storage at Glencrossing Way

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Glencrossing Way

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Jenny P. on

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Jacob M. on

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Great customer service from the pick up and drop off associates. Very smooth experience, as always.

Shameka R. on

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Friendly, fast service.

Zachary C. on

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Stephen S. on

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Excellent Staff. Helpful. Efficient check out and check in procedures.

Donna B. on

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Very nice to work with

Lauren H. on

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Mabel F. on

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I’ll be returning yet again

Mark L. on

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Manager saved us money instead of up-selling. I’ll be back!

Vivian R. on

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Nancy A. on

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Nancy A. on

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Lisa F. on

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Michael W. on

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Bobbi P. on

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Loved the quick drop off!

Laura D. on

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Mark M. on

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The young man who helped me was a bit shy but very polite and helpful. The location was easy to get in and out and very clean and organized.

Johnnie M. on

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Great guys working there made it simple andceasy

garrett L. on

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Ashley M. on

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Michael H. on

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Alasja H. on

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It would of been nice to know that my card would still have a pending $14 charge for whatever fee that was not once discussed to me. Even after going over my receipt again, I still don’t see that charge on there and yet again it was never explained to me!

Kevin B. on

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Regina W. on

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Jennifer S. on

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RitaFaye B. on

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My only complaint was that I purchased boxes and Matt gave me a large electronics box instead of a large mirror box. I had to go back to the store to get it replaced.

Robert M. on

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Told at this location a refund for the extra gas was not possible. The manager listened to my comments regarding this. He suggested I call the Muncie location. Muncie location passed me on to another dept. that recorded the events and said someone would respond within 72 hours. I believe I returned the truck with at least 5 extra gallons of gas using the recommendations provided by U-Haul. Bad system!! Good employees left defending a consumer scam. How many people return vehicles with more gas than left with?

Gabriel B. on

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everything is slow and everything takes forever

Scott B. on

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Nothing can be done.... Seems to be going down hill at this location quick. I would recommend this place to a friend I didn't like just so they can be screwed over like I was.

linda l. on

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The guys were very helpful and we had a great experience with our service with them.

linda L. on

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We had a very good experience with the gentlemen who helped us. I have no complaints

austin A. on

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Michael H. on

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Christine H. on

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Was not happy with the fuel charges. Only drove 7 miles and was charged $15 for 3 1/2 gallons of fuel.

Michael Z. on

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Eulisia E. on

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Greg H. on

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I was so impressed by this facility. The staff was exceptional. I loved that the facility was indoor storage, clean and available 24 hours. I also liked the area for items you did not want.

Steve d. on

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Personnel was helpful an polite

Misty S. on

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Service was great, only a little concerned that there was a rat trap in my storage unit. I hope that is enough to keep my belongings are safe from vermin.

Arline W. on

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excellent

Kristal K. on

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The clerk, Maddie, was inattentive to my needs concerning purchase of packing and moving supplies. She remained on her cell phone speakig to her significant other for most of my time on premesis.

Kevin T. on

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These guys are true professionals. They safety checked everything and explained in detail answers to all my questions. I was in and out in no time. kMt_Sr

Charles R. on

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Guy at the counter was Great!

Shavon D. on

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Didn’t have any issues

Jonathan D. on

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Customer service was horrible. Richard Edwards just down right didn’t care about making sure my account was closed out. I was not given a receipt and confirmation. Just did not care to help me out.

Matthew M. on

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Some staff was not helpful and my u-box was delivered to the wrong location AND late.

Mellita T. on

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Facility is clean, lighted, and safe to access at all times of the day! Staff is professional and gives great service. Only issue, need more than one person working the counter during the day.

JANET P. on

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Ive been a variety of size storage units the last few years, I’ve been very satisfied with my uhaul experience. Thank you.

amanda g. on

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FIELDING C. on

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The only complaint I have is that an alarm always sounded for a few seconds after opening my container. Honestly, there was probably a security code to use prior to opening but I had not learned it.

Shyla G. on

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Great storage place...my stuff was well taken care of and the staff is absolutely amazing. I would highly recommend this storage facility to anyone!

denise l. on

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Beautiful experiences would recommend it tp storage there

Theodoris S. on

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If I have a need for your service I would be there in a heartbeat

nautiah t. on

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Poor service

mamie e. on

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I will always choose U-Haul for my storage needs.

William H. on

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They had our stored U-boxes out in an area where a truck could back up to for unloading of the U-boxes. The truck we rented was there and ready to load. Staff was friendly and very helpful.