Customer Reviews for U-Haul Moving & Storage at Glencrossing Way

Rating:

4.0

Tina OMG what a big help when ever I had a issue she was right on it. Yous can't help this some of the renters are dirty and just plan disrespectful to the place. My personal experience was great. Thanks Tina for all your help.

Rating:

5.0

Good customer service and she really take care of me

Rating:

5.0

Easy dropoff after hours.

Rating:

4.0

Make sure the online return is working properly,

Rating:

5.0

Awesome help

Rating:

5.0

NA

Rating:

3.0

Truck rental was good as well as customer service. HOWEVER, the moving help companies affiliated with uhaul were absolutely terrible. We had THREE different moving companies(the first we had scheduled weeks in advanced) not show up on us. We've been hung up on and sent to voicemail. They tell you that the movers don't get paid until you are satisfied but there is nothing to hold them accountable to show up in the first place. We were left to move everything by ourselves. In future, I will be using a multi-location moving company that includes a truck (I.e. Atlas Van Lines, 2 Men and a Truck)

Rating:

5.0

The lot was clean, the store was clean the employee was helpful.

Rating:

1.0

I'm sixty four years old, and I have only given my opinion of services, like I am doing now, less than a handful of times. I don't go out of my way to complain. If I am disappointed with a transaction, I take my business elsewhere. And that's exactly what I'll do regarding this particular Uhaul location. I've rented from this location about four times in the last couple of years. But no more! Here's why—- 1. THE YOUNG MAN WHO WAITED ON ME DID NOT WEAR A MASK! Every other employee had a mask. Whoever was in charge that day wasn't following state-mandated protocols. 2. Your posted photos of the condition of the vehicle at the time of my rental were not accurate. The wheels and tires were covered in mud, but in your posted photos they were not. That could turn into a service charge tacked on to my invoice. I always take my own photos. How else might that Uhaul location be lazy about the condition of the vehicle? Brakes? Tire wear? 3. The gas tank wasn't full when I received it, and your maskless employee told me to refill it to that level before returning it. I DID EXACTLY THAT AND YOU STILL CHARGED ME FOR A FEW GALLONS OF GAS. Gas gauges are not easy to read precisely EXCEPT FOR ALL-THE-WAY-FULL and ALL-THE-WAY-EMPTY. I've never rented a vehicle that wasn't full of gas when I received it, and I won't do it again. If that's your new company-wide policy, that's a mistake. And I'll make sure to insist that the tank is full in my future rentals from your competitors.

Rating:

1.0

I haven't used U-Haul in a few years. However, I keep receiving e-mails about my personal information. Please have your staff verify addresses, phone numbers, etc. This is concerning as a customer.

Rating:

2.0

Have the lockbox easily accessible with pictures to find after closing. I spent almost an hour trying to find it. There was no pictures to help me find it.

Rating:

3.0

It was a uhaul

Rating:

2.0

I found the cell phone equipment return link impossible for a non electronic savvy person. So I had to give up on that after 45 mins.Tried to use home computer U-haul site almost as bad. ended up leaving truck ofcourse, & finishing return on phone next morning. Found Dot very helpful Will treat this as a learning experience.

Rating:

5.0

Nothing I was treated like a queen

Rating:

5.0

Mr Haskins is wonderful!!!!

Rating:

5.0

Tina was friendly, thorough, excellent. She answered all of our questions and provided all the information we needed. She made it very easy.

Rating:

2.0

Girl that checked us in was not friendly at all. Rude and hated her job, not just unpleasant with us but with all customers in front of us. I absolutely hate this location

Rating:

5.0

Everything went as planned

Rating:

5.0

The staff at this location was very helpful. The carts for use were a lifesaver having a unit on the 2nd floor. If there were more drive up units it would make it easier for large one time moves.

Rating:

4.0

Everything was great only one big problem. The lady that was serving me and take her my information. when I was there. she Was rude and very unprofessional, when she talk to me the military tone. even after I told her you sound and talkin to me military and I'm a customer. and I asked her why. her response was because I've been doing this a long time and this is what I do.

Rating:

4.0

Passenger door wouldn't open from outside

Rating:

3.0

I wasn't able to get the self checkin to work on the app. Fortunately I was ther

Rating:

5.0

It was perfect service

Rating:

5.0

Nothing it was a great experience

Rating:

5.0

Easy to reserve a truck and pickup. The whole process was a piece of cake. Equipment was very clean and when I dropped off the truck they had an employee cleaning the truck immediately. Good experience overall.

Rating:

2.0

This is my second time requesting and paying for a utility dolly for it not to even be on the truck. Then this last time just this weekend, I get the receipt and I'm being charged $60 for a missing dolly that I never had in the first place and I have to wait until Monday for the manager to push the refund through. Wouldn't recommend this location to anyone, only good thing is they clean their trucks out. Oh and also the truck was under a quarter tank of gas so we had to put gas in it before we could even start our move

Rating:

3.0

Very Rude Manager Lady, who doesn't respect costumers at all.

Rating:

4.0

Check engine light was on when we picked up the truck.

Rating:

3.0

Not friendly inside. I hate the self checkout experience, especially when there are workers standing inside, I feel like I should be getting paid for doing all the work.

Rating:

5.0

You guys are awsome

Rating:

1.0

Your prices are ridiculous. It's really false advertisement. You promote $19.95 but the customer is going to pay 10 times as much. If anyone is planning to use for business purposes. Don't!!!

Rating:

5.0

Given my experience I HIGHLY RECOMMEND this location, I relocated to Cincinnati and needed storage and selected U Haul based on name recognition and made my reservation on line, When i arrived i was quickly greeted by Matt who had a big smile and welcomed me to his facility, The staff is extremely friendly, knowledgeable and quickly got me checked in, There was an issue since the size unit i reserved wasn't available but Matt quickly fixed that, He rented me 2 units that equaled what i reserved and to my surprise that solution worked better. He really knows what he is doing! Additionally the space is kept clean daily, access is easy and everything you store is secure.

Rating:

5.0

Drivers floor was very muddy/dirty Truck needs new windshield wipers - could detect cigarette smell

Rating:

5.0

I've used these folks before and they are good

Rating:

5.0

Nothing, Tina and Will were great to work with. They made the process go smooth and made me feel comfortable and safe. They answered all my questions and were nice and friendly.

Rating:

3.0

I did not feel like the young lady who was there when I arrived, really wanted to help me at all. She made it seem like I was bothering her. It was also frustrating that even though the location was open, they would not check in my truck while I was there. They just told me to wait for an email with my receipt.

Rating:

5.0

Hired one of your companies to unload my items. The were on time, friendly and very efficient.

Rating:

3.0

The employee that helped me yesterday was incredibly rude and had a terrible attitude. She is the reason why I would not recommend this place to anyone.

Rating:

4.0

This location has always been great to work with. I had to come in many times to access my U-Box and they were always accommodating. They seem to run into technical/computer difficulties a fair bit though.

Rating:

1.0

Customer service is terrible. The manager and clerk were rude and arguing with each other in front of customers and then turned that attitude toward the customer.

Rating:

5.0

Safe, secure, and clean! I would definitely use this storage space again in the future if need be.

Rating:

2.0

The two employees were mother/daughter and extremely rude. Speck all the daughter. I was told the truck would be in spot A or the next spot B and had to go out and try the key in 3 trucks to find it work in the unmarked spot to the left of A. I then turned the truck on to find the check engine light on. I drove up to the front of the store and the young Lee clerk came out to ask what was the matter. I told her the truck's check engine light was on and she said it didn't matter that it was always on. I asked why it was on and if I was responsible if the truck has mechanical issues and she responded back I told you it's always on. I then repeated the am I responsible part of the question again and got the same response so I asked a 3rd or 4th time to which she said no...I told you it's always on. I left the lot aggravated and not confident the truck was safe and/or I would be at risk for leaving with it. Had I had more options that day and not under distress to move a few things I would have cancelled. I am in the field of process improvement and I wish no ill will towards this individual rather the learning to put yourself in the shoes of someone else who may be going through a challenge if renting a truck last minute for 4 hours and to be kinder. I know I could have managed my stress better as well.

Rating:

5.0

They went the extra mile to help me out.

Rating:

3.0

I ordered a36 ft. On the internet. I ended with a 20 ft!!! That's unacceptable. Why preorder?? I should have been made aware of this BEFORE getting there.

Rating:

1.0

Please put proper instructions when returning after hours

Rating:

1.0

I was not offered the option to pick up at this location and drop off at a location close to my destination, causing me to drive from the west side of cincy to the east side and back just to drop it back off. I called back up to see if I could change it so i could do that and the women on the phone was extremely rude to me. Will not be returning or recommending this location

Rating:

3.0

The online checkout system is slow and not as easy as expected. Also, this locations called us multiple times to return the truck early after telling us the return time was 4pm.

Rating:

5.0

Have had my items there for three years became illl and can not get back but the only picture I have of my father and grandfather are in there . So three years later l am still a customer.

Rating:

3.0

There is a few alarms that just go off, I would call it in and was told that it just does that and have to deal with it.

Rating:

3.0

As I walked to the door with the rep watching me walk to the door to close out my unit, she locks the door, I had to tell her she saw me walking to her and locked the door which is very rude I had one minute before close so I could close the unit and not pay another months rent, her manager made her open the door and closed out the unit which literally took 30 seconds, only bad experience I had.

Rating:

5.0

Tina was very helpful and Danielle was very friendly. I feel they both have me great customer service!

Rating:

5.0

The Uhaul Team Staff are the best ! From the management especially Matthew, go above and beyond to help customers. Moving is so stressful and they are kind knowledgeable and always ready and available to help us. I give them absolute top notch rating!

Rating:

2.0

I paid too much for having it over a year. Didn't get what I paid for. i rented trucks often and never got a deal or given a break. I paid well for my storage and didn't get the same treatment as a customer. I paid all my months ahead or signed up for auto pay, and they would withdraw money 3 days prior to due date and still charged me a late fee every month except last two. I call ahead the day I move out so they could stop auto pay because it was withdrawing like clock work 3 days early every inspite of paying late fees every time. so when I arrived at my units I had additional locks on there, and had to fetch someone to remove them. I wasn't given a proper reason why they locked mine up.

Rating:

5.0

Excellent access, carts for use to unload from your vehicle at the loading dock to your unit. I would recommend this facility at Glencrossing Way

Rating:

3.0

I did not know that certain floors for storage costs different prices this wasn't explained clearly .The storage explained to me was too small and your storage prices are too high

Rating:

2.0

I have been using uhaul for years and give you a ton of business by referral but this time we rented a storage unit and were charged a bunch of fees and could not make partial payments online. I tried to call constantly to work something out. Finally i was given an option that fees could be waived but i had to move out same day. It was ridiculous and stressful and im not sure why you wanted us to move out. We were only the current month behind by 15 days. Just maybe next time work with people and dont be so eager for them to move out. We were under coronaviris quarentine and you people were so rude and didnt care about that at all.

Rating:

4.0

The men employees were great! The females struggled with customer service

Rating:

5.0

Great experience the staff was professional and very helpful and the facility very clean.

Rating:

5.0

Sherry at the Glen Crossing U Haul in Cinti. could not have been any more helpful, professional and an excellent representative for U Haul. I want to thank her as well as U Haul for her help and professionalism. She is a credit to U Haul. I have been a customer before and will be a customer again.

Rating:

2.0

I move out on 12/09/19 and i paid on the 29 day of every month..i wounding if i get any change back also I didn't get my money back on my card yet i been calling my card..please let me know something

Rating:

3.0

Very impressed with the cleanliness of the facility.

Rating:

5.0

The guys were very helpful and we had a great experience with our service with them.

Rating:

5.0

I was so impressed by this facility. The staff was exceptional. I loved that the facility was indoor storage, clean and available 24 hours. I also liked the area for items you did not want.

Rating:

4.0

Personnel was helpful an polite

Rating:

4.0

Service was great, only a little concerned that there was a rat trap in my storage unit. I hope that is enough to keep my belongings are safe from vermin.

Rating:

5.0

excellent

Rating:

2.0

The clerk, Maddie, was inattentive to my needs concerning purchase of packing and moving supplies. She remained on her cell phone speakig to her significant other for most of my time on premesis.

Rating:

5.0

These guys are true professionals. They safety checked everything and explained in detail answers to all my questions. I was in and out in no time. kMt_Sr

Rating:

5.0

Guy at the counter was Great!

Rating:

4.0

Didn’t have any issues

Rating:

3.0

Customer service was horrible. Richard Edwards just down right didn’t care about making sure my account was closed out. I was not given a receipt and confirmation. Just did not care to help me out.

Rating:

2.0

Some staff was not helpful and my u-box was delivered to the wrong location AND late.

Rating:

5.0

Facility is clean, lighted, and safe to access at all times of the day! Staff is professional and gives great service. Only issue, need more than one person working the counter during the day.

Rating:

5.0

Ive been a variety of size storage units the last few years, I’ve been very satisfied with my uhaul experience. Thank you.

Rating:

5.0

N

Rating:

5.0

The only complaint I have is that an alarm always sounded for a few seconds after opening my container. Honestly, there was probably a security code to use prior to opening but I had not learned it.

Rating:

5.0

Great storage place...my stuff was well taken care of and the staff is absolutely amazing. I would highly recommend this storage facility to anyone!

Rating:

5.0

Beautiful experiences would recommend it tp storage there

Rating:

5.0

If I have a need for your service I would be there in a heartbeat

Rating:

3.0

Poor service

Rating:

5.0

I will always choose U-Haul for my storage needs.