Customer Reviews for U-Haul Moving & Storage at Glencrossing Way

Rating:

5.0

Rich was so professional and so helpful and accommodating our needs

Rating:

5.0

I was charged a $153.50 deposit fee on 6-10-22. I rented a cargo van for 2 hours. You then charged me $61 for the actual rental and still haven't returned my $153.50. I stopped in and talked to the rep that rented me the van a week ago. She said the manager would call me and he has not.

Rating:

3.0

My issue came when I arrived to pick up my reservation only to find it had been changed to a smaller truck than I requested. This resulted in having to do an additional round trip without the mover help. Reservations should not be changed without some kind of notification to the customer and if they do need to be changed, they should not be changed to a smaller truck but rather a bigger truck keeping the same rate of the size requested.

Rating:

5.0

Love Matt

Rating:

5.0

Yes I would highly recommend this location the staff was friendly and we'll get you out fast and on your way and return is even faster

Rating:

5.0

Everybody is friendly and helpful.

Rating:

5.0

I have never rented a storage unit before. It was a great experience. The unit was very clean. It was helpful having the moving carts and the big freight elevator. It was very convenient and easy. Would highly recommend it.

Rating:

1.0

Was done early on a Saturday with our truck rental. Arrived at 610 waited 30 mins for assistance and at 640 was told they stop taking returns at 640 and had to do self return which didn't even work. Overall UHAUL experience is absolutely terrible, customer service is sub par and wasnt even given enough miles for a one way trip from pickup point to drop off.

Rating:

1.0

There truck nor any equipment promised was not even there.

Rating:

5.0

I had trouble with the app on return after hours . The pick up text link worked great but I did not get a how to return text link. I had to download the app and it didnt work for me. The location manager the next morning when they opened for business was great. He took care of the checking me in and closed out the ticket without a problem.

Rating:

5.0

Matthew Hoskins is top-notch.. He has great customer service skills and provided me with excellent advice.

Rating:

3.0

The staff was nice enough, but not very professional. They gave information extremely quickly (talked really fast) and I didn't feel like there intent was to have you understand what they were saying. When I dropped off the truck at the appointed time (6:30), I waited in line for 25 minutes before someone behind th counter popped up and said “If you're here to return your equipment you will have to do it online-we're closed!”. I thought that was a pretty crappy way to handle that.

Rating:

2.0

I was disappointed that no one told me how to get the furniture dolly and pads I had rented. I assumed they were in the rental truck and not having them made moving much more difficult. When I asked to have the charges for those items removed, I was told it was my mistake for not picking them up. So I ended up paying for items I never even got to use.

Rating:

5.0

My complaint is that I was expecting to pick up the truck where I made the reservation not 30 miles away from the location I made the reservation

Rating:

5.0

Very quick and professional.

Rating:

1.0

I had a reservation at the Northgate location, but my truck was not on the lot. An employee had taken the truck without permission . This caused me to have to pay for a longer lease and extra gas. I'm aware of the reservation guarantee and a $50 dollar refund for my inconvenience.

Rating:

5.0

Truck had a bad sensor. Roadside sent someone to pick it up and it still hasn't been checked back in.

Rating:

3.0

I would recommend only for the fact that it is a convenient location with convenient hours and return. I would not recommend calling. I called to tell them I was running late on my reservation, but would be there shortly. They picked up the phone and said please hold and put me on hold for 45 minutes. Not once did they pick up to apologize or ask me to call back or see what I wanted. Would have been short and sweet just to tell them I was on my way. During that 45 minutes that I waited on hold, I drove up to the place, walked in, paid for my rental, walked outside with the employee and got my equipment and left and headed home. I was still on hold the entire time. They were not busy. Rather than help the next customer walking in the door, someone should have picked up the phone to say something, anything. I was the next person in line --"on the phone." Since customer service training might be useful.

Rating:

4.0

Better gas mileage. Only went 37 miles and used almost 5 gallons of gas only moved a refrigerator.

Rating:

5.0

Awesome service with great communication throughout.

Rating:

5.0

No problems at all. Made our move easier and affordable.

Rating:

4.0

The AC did not work in the truck

Rating:

3.0

There was a hole in the roof of the uhaul I rented and it ruined my bed.

Rating:

2.0

was ridiculous that we ended up having to take a 15 ft uhaul truck which was way to big all because we were told that we were not there by 8:30am and that you didn't have any more 10 ft trucks left, we ran into a huge accident on 1-75 on our way up from TN which really put us behind schedule and we never thought about calling because we had no idea there would be a problem in our not arriving at the time we planned on, we have never in all these yrs dealing with u-haul ran into this kind of problem before, whatever the time was that we had requested the u-haul trucks in the past the one that we needed was always ready whatever the time was that we had got there to pick it up, very very disappointed with your service!!!!!!!!!!!!!!!!!!!!

Rating:

5.0

Very nice and helpful. Thanks Amber and Matt for your service.

Rating:

3.0

I rented a pickup and wound up driving a 10ft. Box truck. I did not get the $25 clean cab. There were a few damages not recorded

Rating:

4.0

Reserved unit was damage and I had to get an older one but it worked fine.

Rating:

5.0

The staff was very helpful and friendly

Rating:

1.0

Rude staff member, cursing and shouting all over the yard and inside of the shop ( even with children around it). This is NOT a good advertising for U-Haul. I'm never going back to this place and would NOT recommend it to anybody. Shame on you UHaul.

Rating:

1.0

Vehicle was dirty , can had a smell of weed in it. The fuel was low indicating less than 1/8 of a tank. Have you associates tell the truth about availability of your equipment. Truck had no utility dolly on board. Customer service was extremely poor.

Rating:

3.0

Good job, the truck had the abs light on, may want to maintenance that.

Rating:

5.0

Super helpful staff. Clean and convenient location. Reasonable rates. Easy check in and out. Definitely highly recommend

Rating:

5.0

My truck was dirty n rode rough with the check engine light on.. n I was 16 mins late n I got charge for a full day.. thankfully I call customer service n the lady took care of the charges …

Rating:

5.0

I would not change anything at this location customer service was Immaculate and very informative

Rating:

3.0

Vehicles heating and cooling system was broken. Blew heat that wouldn't turn off in summer. Brakes took extra effort to engage.

Rating:

1.0

Multiple Employees using profanity. Truck was not ready when I got there. The person didn't drop truck off until noon. Another customer kept calling location wanting to harass one female employee (who apparently calls often just to hear her voice)

Rating:

3.0

There was an issue when I turned my rental truck back in after hours. The online return website tried to bill me for the fuel I used as if I hadn't brought it back with the same amount of fuel I had left with but In fact I had returned it with extra fuel.

Rating:

2.0

Blonde woman that took my return was screaming profanities on the phone, at first, and then towards other workers and other customers that were also coming in to return equipment. Wasn't rude to me, but seemed a bit overworked or overstressed.

Rating:

5.0

It would be nice if you'll rent dump trailers

Rating:

3.0

I liked it the old way didn't like going online to tell you about what I found wrong with the truck I like the person to come out with me and go over it at the same time to give me the truck that's what I miss

Rating:

5.0

My experience was good. Convenient and Amber was great.

Rating:

5.0

the guy at the counter was very nice and explained everything I needed to know.

Rating:

5.0

Took a little while to answer the phone, but I know they were taking care of custs. I dropped off the trailer, and they came out to unhook it from my suv within 10 mins. I was very pleased how quick.

Rating:

3.0

I did all the work online - but still had to answer questions in the office. Plus - I would have expected the person at the desk to walk out to the truck with me and review a couple of things. But overall, the truck was clean and fine.

Rating:

1.0

They didn't check in the trailer correctly and they tried to charge us for 3 extra days when we dropped off a day earlier than scheduled. What a mess. Stephanie at your Middletown location finally figured it out for us. She was amazing.

Rating:

5.0

Great spot. Super friendly!

Rating:

5.0

I would recommend additional counter help since this is such a very busy location. Every staff member I interacted with was very friendly and helpful.

Rating:

5.0

The hitch was installed as promised under difficult circumstances. I would definitely go back to this store again.

Rating:

5.0

Make using cash app or Netspend a little easier to use

Rating:

5.0

Online experience is mixed. Onsite staff friendly and very helpful. Overall great experience with this location.

Rating:

1.0

Reeked of smoke in pickup and I was then blamed for cigarette burns in the seat.

Rating:

5.0

The boxes had arrived at the Glencrossing Way facility after being shipped from Everett Wa. At some point, I'm guessing during the shipping process, some securing hardware was added to the front of the door, which is fine, except that when the boxes were delivered for me to unload, the hardware was not removed... thats also not really an issue, had i been informed to bring some tools with me. It ended up adding over 30 minutes plus gas since I had to drive home and get tools, then drive back. Aside from that hiccup, everything was perfect!

Rating:

5.0

Sweep the truck bed before rental I had already loaded my driver's license photos and at checkin using the app it said I would need to load my listen e photos again and that was confusing so we went inside where the manager was noce and helped us with manual checkin

Rating:

5.0

Great job. Great team. Great service. Thanks.

Rating:

4.0

Everything went quickly!!!

Rating:

1.0

The van had not the right level of gas. It felt like they were doing than intentionally. I have used several uhauls but the one around the Anderson ferry Cincinnati around is by far the worst. Poor customer service.

Rating:

1.0

I was told I would get my deposit back once I dropped the truck back off and still have yet to receive it .

Rating:

3.0

The uhaul smelled of cigarettes and it didn't look like it was completely clean from the previous driver.

Rating:

1.0

Overcharged me

Rating:

3.0

I needed carts to move my stuff into my unit but none were available. I went to the office to see if they could get me some from the other side but they didn't have access. Luckily another customer gave me a cart. I was supposed to return the van by 6:30 but looking for carts slowed me down a little.

Rating:

5.0

Great

Rating:

5.0

Our move-in experience was wonderful after we completed the registration process. There was only one desk attendant when I arrived to secure the unit after reserving over the phone. I arrived at what appeared to be a peak time. Additional desk staff would have been very helpful. The unit was clean and just what we needed for our possessions.

Rating:

2.0

The workers are very rude and disrespectful!!! Needs better customer service they talk to people how ever and it’s now the first time I myself have Witness them being very disrespectful and it’s not good for the company they should be more respectful and talk different than they do to represent the company

Rating:

5.0

Sstaff was.very kind and helpful.

Rating:

5.0

Best staff around. The property is well maintained and the hours for service are great. I would recommend this location to anyone now or in the future

Rating:

3.0

U-Haul is not a bad facility but it's much too expensive I found a place not far from there for a third of the price and the people were very nice to me. Most of the help at U-Haul were very good people there was one lady that was very nasty that's why I moved to another storage facility

Rating:

1.0

Customer service was terrible Tina was very rude

Rating:

5.0

The facility is always clean and well lit. Matthew, the manager has been a gem to work with. Very professional and easy going.

Rating:

4.0

Everything was excellent except for check out the young lady who checked me out was unprofessional and had an attitude. Not friendly and I would not recommend her assisting customers again.

Rating:

3.0

Someone threw their glass over into my unit and it shattered all over my child's toy box. The units should have a closed top. Not only do I have to ensure there aren't glass shards in his toy box but not a fan of being responsible for glass clean up when I only had boxes in unit.

Rating:

5.0

Great pricing

Rating:

5.0

I’m so happy to rent the truck and trailer on this company the one have my truck is so good and good Maintain so Appreciate

Rating:

3.0

Roaches in the building with the storage units didn’t see any in my unit but stepped on one walking in the hall . The staff at this location are very rude they are the reason I moved my stuff can’t deal with their attitudes anymore called corporate especially that blonde chick!

Rating:

5.0

I love uhaul storage an will always use them ty

Rating:

4.0

My experience from checking out was poor. Staff member wasn't fully knowledgeable on how to get me set up and didn't explain the access in and acess out very well. He took over a half an hour to get me set up as he had to stop multiple times to ask his supervisor questions and just genuinely seemed like he didn't want to be there.

Rating:

4.0

very happy with the service from the staff and cost was reasonable.

Rating:

3.0

I'm not understanding where u charge me 125 for cleaning fee the truck was not nasty tht is total wrong and I'm not dumb

Rating:

2.0

Workers Are Very Rude And Disrespectful

Rating:

4.0

Since the storage is inside maybe having a larger cart available would be nice. The smaller carts and bed cart definitely came in handy though

Rating:

3.0

Everything was good with the storage, but I had a horrible experience with an unfriendly staff at Glenncrossing Uhaul. She was not happy that I returned forth and back to ask a lot of questions about my storage. Hence, she refused me service and made me pass through a lot of stress to get a truck from another Uhaul branch from another location. This was not my first time of using Uhaul and I felt bad being treated this way. I believe I deserve an apology.

Rating:

1.0

Asked for a bigger unit was told that was the biggest she had but I definitely saw WAY more units that were bigger then mine. Around 5 others were trying to move at the same time as we were so it became beyond crowded. There was no way for all of us to be able to move around at once. Gnats and roaches were found. Cant wait to find somewhere to live so I can move my things asap

Rating:

5.0

The customers Reps (4 reps) were knowledgeable, kind and had a sense of humor which is rare these days with so much rudeness going on.

Rating:

5.0

Matt is a great employee

Rating:

2.0

My key cards never worked, the side garage doors anyone can walk in them and go inside. Not safe, always dirty. To expensive for the service you get.

Rating:

1.0

A female employee got into a screaming match with me about parking after she pulled in going over 40 miles an hour into her spot. Her boss is no better. Everything is a huge inconvenience when I finally needed a favor of a lost key and needed a lock cut off. I spent 5 years storing here and was on time with payment consistently until I deactivated a card. I will Never Be back not store with uhaul again. I am thrilled to be gone and will highly recommend to others on social media do avoid at all costs. Do better.

Rating:

5.0

The storage facility worked very well for us

Rating:

5.0

Very easy to upgrade from my original reservation, and easy to access

Rating:

2.0

When I went to this location to pick up my rental truck and set up my storage space I asked the employee at the desk if the truck and storage space size I reserved were going to be large enough for the items I was moving. She reassured me that both were adequate for my needs but both the truck and storage space were entirely too small. This problem has now led to me still having the truck rental past my reservation because I have no space to put the rest of my items. When I called the office to get an extension on the truck rental I was told no and that I would be charged a $50 fee. I am now on day 2 of the truck rental and am still without a storage space large enough to empty the rental truck. I cannot afford 2 storage spaces or to have the rental truck another day and it is creating a problem with me getting help physically moving since this has turned into a 2-3 day move. I need assistance from someone who is able to help me resolve this issue without paying a ton of fees and locate a storage space large enough for my items. Thank you

Rating:

5.0

Great PEOPLE

Rating:

5.0

Good people to Deal with

Rating:

3.0

The staff of the storage were not friendly and decisión about my space without my permitían and without give me any information.

Rating:

1.0

One of your workers; I think her name is Tina has waited on me in person and on the phone. She is very rude. When I had my storage shed emptied she waited on me. I had a uhaul padlock that was unused. She was the one who sold it to me but wouldn’t take it back and refund my money. She was very rude about it. There was a dissatisfied customer who left right before me also. I will never use uhaul again.

Rating:

3.0

The staff was helpful. Checkin after hours needs work.

Rating:

5.0

I can only say I have never had a bad experience at this U-Haul location their actions their customer service are exemplary.

Rating:

2.0

The truck was roach infested and the storage building is toxic the smell of mold meets you at the door I’m sensitive it

Rating:

2.0

Rat droppings everywhere, including in and on my stored items. Dead mouse also found in my items. Billing was constantly an issue, despite my repeated directions to automatically debit only one card.

Rating:

4.0

Great and friendly staffing. Convenient 24hr storage

Rating:

5.0

The manager and staff were very helpful and friendly. They storage unit was clean and the carts provided were very helpful