Customer Reviews for U-Haul Moving & Storage at Glencrossing Way

3,197 reviews

5131 Glencrossing Way   Cincinnati, OH 45238
(Ollie's Discount & LA Fitness in Glen Crossing Way)

(513) 322-5165

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(513) 322-5165

5131 Glencrossing Way
Cincinnati, OH 45238
(Ollie's Discount & LA Fitness in Glen Crossing Way)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Lawrence C. 
Rating:
3.0

Vehicles heating and cooling system was broken. Blew heat that wouldn't turn off in summer. Brakes took extra effort to engage.

Faris M. 
Rating:
1.0

Multiple Employees using profanity. Truck was not ready when I got there. The person didn't drop truck off until noon. Another customer kept calling location wanting to harass one female employee (who apparently calls often just to hear her voice)

Tammi R. 
Rating:
3.0

There was an issue when I turned my rental truck back in after hours. The online return website tried to bill me for the fuel I used as if I hadn't brought it back with the same amount of fuel I had left with but In fact I had returned it with extra fuel.

Kevin D. 
Rating:
4.0

Customer did not leave a comment.

Sharea B. 
Rating:
2.0

Blonde woman that took my return was screaming profanities on the phone, at first, and then towards other workers and other customers that were also coming in to return equipment. Wasn't rude to me, but seemed a bit overworked or overstressed.

Travis B. 
Rating:
5.0

It would be nice if you'll rent dump trailers

David W. 
Rating:
5.0

Customer did not leave a comment.

Ryan B. 
Rating:
5.0

Customer did not leave a comment.

Steven L. 
Rating:
3.0

I liked it the old way didn't like going online to tell you about what I found wrong with the truck I like the person to come out with me and go over it at the same time to give me the truck that's what I miss

ANTHONY B. 
Rating:
5.0

My experience was good. Convenient and Amber was great.

Debbie S. 
Rating:
5.0

Customer did not leave a comment.

Julie M. 
Rating:
5.0

Customer did not leave a comment.

Gage A. 
Rating:
5.0

the guy at the counter was very nice and explained everything I needed to know.

Ed C. 
Rating:
5.0

Customer did not leave a comment.

Keith W. 
Rating:
3.0

Customer did not leave a comment.

RON A. 
Rating:
5.0

Took a little while to answer the phone, but I know they were taking care of custs. I dropped off the trailer, and they came out to unhook it from my suv within 10 mins. I was very pleased how quick.

robert B. 
Rating:
5.0

Customer did not leave a comment.

Alec C. 
Rating:
4.0

Customer did not leave a comment.

Katie H. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
3.0

I did all the work online - but still had to answer questions in the office. Plus - I would have expected the person at the desk to walk out to the truck with me and review a couple of things. But overall, the truck was clean and fine.

chris M. 
Rating:
4.0

Customer did not leave a comment.

Tessa T. 
Rating:
1.0

They didn't check in the trailer correctly and they tried to charge us for 3 extra days when we dropped off a day earlier than scheduled. What a mess. Stephanie at your Middletown location finally figured it out for us. She was amazing.

Dennis P. 
Rating:
5.0

Great spot. Super friendly!

jacquelyn N. 
Rating:
5.0

Customer did not leave a comment.

Dave S. 
Rating:
5.0

Customer did not leave a comment.

jerry J. 
Rating:
5.0

I would recommend additional counter help since this is such a very busy location. Every staff member I interacted with was very friendly and helpful.

Gail K. 
Rating:
4.0

Customer did not leave a comment.

Edward A. 
Rating:
5.0

The hitch was installed as promised under difficult circumstances. I would definitely go back to this store again.

Cheryl S. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Make using cash app or Netspend a little easier to use

Irma P. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Online experience is mixed. Onsite staff friendly and very helpful. Overall great experience with this location.

Michael B. 
Rating:
1.0

Reeked of smoke in pickup and I was then blamed for cigarette burns in the seat.

Travis L. 
Rating:
5.0

The boxes had arrived at the Glencrossing Way facility after being shipped from Everett Wa. At some point, I'm guessing during the shipping process, some securing hardware was added to the front of the door, which is fine, except that when the boxes were delivered for me to unload, the hardware was not removed... thats also not really an issue, had i been informed to bring some tools with me. It ended up adding over 30 minutes plus gas since I had to drive home and get tools, then drive back. Aside from that hiccup, everything was perfect!

Justin P. 
Rating:
5.0

Sweep the truck bed before rental I had already loaded my driver's license photos and at checkin using the app it said I would need to load my listen e photos again and that was confusing so we went inside where the manager was noce and helped us with manual checkin

John E. 
Rating:
5.0

Great job. Great team. Great service. Thanks.

VICTOR F. 
Rating:
5.0

Customer did not leave a comment.

Randal S. 
Rating:
5.0

Customer did not leave a comment.

Stephanie S. 
Rating:
5.0

Customer did not leave a comment.

Sarah W. 
Rating:
4.0

Everything went quickly!!!

Terri B. 
Rating:
1.0

The van had not the right level of gas. It felt like they were doing than intentionally. I have used several uhauls but the one around the Anderson ferry Cincinnati around is by far the worst. Poor customer service.

Nana B. 
Rating:
5.0

Customer did not leave a comment.

Patricia W. 
Rating:
1.0

I was told I would get my deposit back once I dropped the truck back off and still have yet to receive it .

Brandi S. 
Rating:
3.0

The uhaul smelled of cigarettes and it didn't look like it was completely clean from the previous driver.

justin D. 
Rating:
5.0

Customer did not leave a comment.

Marissa S. 
Rating:
5.0

Customer did not leave a comment.

CHAD G. 
Rating:
5.0

Customer did not leave a comment.

Shawn L. 
Rating:
1.0

I have a damaged monitor and it worth $400. I bought the insurance and they reject the claims, I would say I won't use Uhaul Box anymore. and the insurance sucks

Honghao D. 
Rating:
4.0

The truck was perfect for what I needed. My only complaint was that it only had 1/4 tank of gas. That forced me to get a small amount of gas to get where I needed, but then again just prior to returning it. There should be a policy to rent a vehicle with at least 1/2 tank.

David K. 
Rating:
2.0

Customer did not leave a comment.

mark R. 
Rating:
5.0

Customer did not leave a comment.

SUSAN J. 
Rating:
5.0

I got charged twice on my checking account. I do not know if someone made a mistake on how they put it in the computer but I picked up my truck on March 4,2022 at 10:30 and returned it March 5th at the Milford location. The first charge on my checking posted on March 7,2022 for 167.10 and then I got charged on March 29th fir 93.24 for no reason. They said I kept the truck two extra days and I did not. I left a message with the manager. I'll never use uhaul again. I'm filing a dispute with my bank. Someone screwed up here!!!! Call me!!! 513-850-6106. Not my mistake. I have three witnesses that you can call. The was there to pick me up on Saturday March 5th. Someone did not check it in correctly. Iris McLaren I need a call

IRIS M. 
Rating:
5.0

Customer did not leave a comment.

Tim N. 
Rating:
1.0

Overcharged me

tyrell h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
3.0

I needed carts to move my stuff into my unit but none were available. I went to the office to see if they could get me some from the other side but they didn't have access. Luckily another customer gave me a cart. I was supposed to return the van by 6:30 but looking for carts slowed me down a little.

Honor B.  |  First Impressions 
Rating:
3.0

It would be nice to have more carts available. Please.

Honor B. 
Rating:
5.0

Customer did not leave a comment.

Ken S. 
Rating:
5.0

Customer did not leave a comment.

Brandon S. 
Rating:
5.0

The night drop box is great. I think I'll do the self check-out option more often.

Carl H. 
Rating:
4.0

Customer did not leave a comment.

Edward H. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Very satisfied

PONDAWEMA M. 
Rating:
5.0

First, Autumn was so helpful! I have only used Uhaul one other time, so I had lots of questions. She made it a breeze. Second, the key drop at this location looks nothing like the photo. It's a slot in a roll up garage door. I looked for 15 minutes before I followed someone else to find it. I'd suggest some signage around the property telling people where the key drop is or a sticker on the paperwork saying the location.

Emily F. 
Rating:
1.0

Customer did not leave a comment.

Hassan C.  |  Overall Experience 
Rating:
1.0

First I'd like to say the driver Tina Bomar did her job! I have nothing but good things to say about her! I really appreciate her going the extra mile to resolve my case after the manager refused to return my calls. Unfortunately that was my only good experience with this location. It started off good, but went downhill from there. I scheduled to empty my UBoxes with movers on Sun 3/13, but when I arrived I was told the boxes were not accessible and I had to come back another day. Mind you I drove an hour to get there and my movers drove 1.5 hrs. No explanation, no apologies, no consideration for my situation, nothing..just attitude and "sorry, can't help you...call the manager Monday." I called the manager the following Mon morning and was accused of being a "no show" the week before, which I was not. Due to illness I had to call and reschedule my pick up which I did well beforehand. Manager was supposed to call me back Mon afternoon, never heard from him. Called back Tues, again was told he would call me back later once he could get delivery set up, again no callback. Called again Wed morning and mgr was out...left a message, again no callback. It was Wed afternoon before finally Tina the driver stepped in and took my case and got it handled. She arranged to drop off my Uboxes 1/2 way and then have Trotwood, OH's driver pick them up and deliver to my home. Due to my inconvenience and having to pay fees with my hired movers, she also VIP'd any fees I was charged.

JENNIFER M. 
Rating:
5.0

Great

ERIC S.  |  Overall Experience 
Rating:
5.0

I think that if customers are to pay a mileage fee in town, they shouldn't have to pay for gas. I understand during these times, but sheesh I paid $30 for about 60 miles AND I got charged .79 per mile.... There should be something else that can be done. This particular store has always been friendly to me when I come in.

Sean E. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
2.0

hire more friendly employees,make the gas amounts more accurate

John D. 
Rating:
5.0

Provide clear instructions on the process of returning equipment. I stood in line inside the store for approximately 10 minutes to return the keys to the truck I rented, when all I had to do was give them to someone that was already outside.

Ericka B. 
Rating:
1.0

Showed up to return the truck as we were ASKED to when we could have turned it in down in Florence, KY where we were moving to. Anyway, the smart-alec guy who came out said that it was 4:42pm and that they stopped working at 4:40. I told him that I was told they close at 5pm. He said “well that's the way it is”. My girlfriend asked him why they would refuse to help and he huffed and said “JUST GO, I WILL TAKE CARE OF IT!!!” In a VERY hateful manner. We told him to get back in the building because at that point, I felt he would TRY to do something to the truck to come back on me. After fighting with the online return for nearly 20 minutes, we finished the return. As we were walking to our car, the guy who ran his mouth came flying out of the back of the lot in an old red early 2000s Mustang and was driving VERY recklessly through the lot, and CONTINUED to do so out on the streets heading away from the UHaul store. He has a SERIOUS issue with attitude. I, for one, am going to make sure the rest of my team who are all moving here stay WELL away from this location to rent OR return a truck.

Corey F. 
Rating:
3.0

Only 2 men working, waited 30 minutes just to do a return. When telling the employee about our truck starting issue, they didn't care.

Sarah B. 
Rating:
5.0

Customer did not leave a comment.

Lawrence T. 
Rating:
3.0

Moving truck radio did not function and loud squealing sound from dash area at 60mph or greater. Was supposed to get transport trailer for my vehicle but was told system didn't save the info? Was given tow dolly instead and web strapping that goes over tires to hold vehicle down were too small and delayed my departure time by a day. Was given narrow ratchet straps to add on to existing web strapping. Not safe in my opinion and had to stop every 100 miles to adjust and tighten ratchet straps. I returned all equipment clean and 2 days early. I'm not real happy with my experience and feel a discount is justified in this case???

Jack H. 
Rating:
1.0

I would never use this location nor would I reccomend it to anyone! I was injured during the move and reported the incident immediately! I was unable to drive so needed to make quick arrangements for the truck to be returned. The associate that I dealt with was VERY rude and threatening. Worst experience ever!

AUTUMN S. 
Rating:
5.0

Customer did not leave a comment.

Adil H. 
Rating:
5.0

Customer did not leave a comment.

Charlene A. 
Rating:
4.0

Customer service picking up the uhaul was iffy but other than that everything was great!

Hannah B. 
Rating:
5.0

Our move-in experience was wonderful after we completed the registration process. There was only one desk attendant when I arrived to secure the unit after reserving over the phone. I arrived at what appeared to be a peak time. Additional desk staff would have been very helpful. The unit was clean and just what we needed for our possessions.

Dana P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joe P. 
Rating:
4.0

Customer did not leave a comment.

SHELLY D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kaytlyn K. 
Rating:
5.0

Customer did not leave a comment.

Rich K. 
Rating:
5.0

Customer did not leave a comment.

Adam S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Parita J. 
Rating:
3.0

have people you can talk to rather than having to rely so heavily on the computer

ROBERT L. 
Rating:
5.0

Customer did not leave a comment.

Terana B. 
Rating:
5.0

Customer did not leave a comment.

jamiya h.  |  Overall Experience 
Rating:
5.0

Excellent staff, service, and equipment!

George S. 
Rating:
4.0

Customer did not leave a comment.

jim G. 
Rating:
2.0

Lackadaisical employee with a poor attitude (constant complaints out loud while I awkwardly stood there) and foul mouth (f-word 5 times just while I was there).

Doug P. 
Rating:
3.0

Explain what kind of fuel the van needs, and where they can find it.

David M. 
Rating:
5.0

Customer did not leave a comment.

Derek P. 
Rating:
5.0

Customer did not leave a comment.

EARAL S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicole S.  |  Overall Experience 
Rating:
5.0

The return process was difficult through the app. It would not allow me to take the requires photos for mobile drop off. I tried to do that on multiple devices. I eventually had to do the return though a browser making the app useless.

Maria C. 
Rating:
2.0

The workers are very rude and disrespectful!!! Needs better customer service they talk to people how ever and it’s now the first time I myself have Witness them being very disrespectful and it’s not good for the company they should be more respectful and talk different than they do to represent the company

ROXANNE H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RAHVAE H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victor C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEFFREY T. 
Rating:
3.0

Customer did not leave a comment.

Thomas F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TINA G. 
Rating:
5.0

Sstaff was.very kind and helpful.

TIMOTHY A.  |  First Impressions 
Rating:
3.0

The u box arrived 3 hours past the 4 hour window it was picked up a day late and when it arrived in Texas I called to see if it arrived they said no and would call upon arrival I was emailed it was there called they said it wasn't there received another email that it was there so I called again yes it was there but no call from them to pick it up so overall some what satisfied because I didn't have to move it

Dave S. 
Rating:
5.0

Customer did not leave a comment.

LYLE M. 
Rating:
5.0

Customer did not leave a comment.

Dan H. 
Rating:
5.0

Customer did not leave a comment.

Thomas M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MICHAEL F. 
Rating:
5.0

Customer did not leave a comment.

RICK P. 
Rating:
5.0

Very nice, first time pick-up location. Would use them again.

Charles C. 
Rating:
5.0

I would suggest double checking actual use or/request fulfilled of utility Dollie's. I was charged for a utility dolly that I did Not have

MARGUERITE C. 
Rating:
4.0

Customer did not leave a comment.

tenisha c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FELICIA V. 
Rating:
5.0

Customer did not leave a comment.

JOHN G. 
Rating:
5.0

Best staff around. The property is well maintained and the hours for service are great. I would recommend this location to anyone now or in the future

Jacob R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CORRYE L.  |  Overall Experience 
Rating:
3.0

U-Haul is not a bad facility but it's much too expensive I found a place not far from there for a third of the price and the people were very nice to me. Most of the help at U-Haul were very good people there was one lady that was very nasty that's why I moved to another storage facility

Danny R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

SAUNDRA I.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KATHLEEN P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

catherine o.  |  Overall Experience 
Rating:
1.0

Customer service was terrible Tina was very rude

Tairuby A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole S.  |  First Impressions 
Rating:
5.0

The facility is always clean and well lit. Matthew, the manager has been a gem to work with. Very professional and easy going.

barbara h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARTISHA R.  |  First Impressions 
Rating:
4.0

Everything was excellent except for check out the young lady who checked me out was unprofessional and had an attitude. Not friendly and I would not recommend her assisting customers again.

TRACEY R.  |  Overall Experience 
Rating:
3.0

Someone threw their glass over into my unit and it shattered all over my child's toy box. The units should have a closed top. Not only do I have to ensure there aren't glass shards in his toy box but not a fan of being responsible for glass clean up when I only had boxes in unit.

Kendra B.  |  Overall Experience 
Rating:
5.0

Great pricing

Michael S.  |  First Impressions 
Rating:
5.0

I’m so happy to rent the truck and trailer on this company the one have my truck is so good and good Maintain so Appreciate

Micheal A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Micheal R.  |  First Impressions 
Rating:
3.0

Roaches in the building with the storage units didn’t see any in my unit but stepped on one walking in the hall . The staff at this location are very rude they are the reason I moved my stuff can’t deal with their attitudes anymore called corporate especially that blonde chick!

Alyssa Y.  |  Overall Experience 
Rating:
5.0

I love uhaul storage an will always use them ty

Sindie D.  |  Overall Experience 
Rating:
4.0

My experience from checking out was poor. Staff member wasn't fully knowledgeable on how to get me set up and didn't explain the access in and acess out very well. He took over a half an hour to get me set up as he had to stop multiple times to ask his supervisor questions and just genuinely seemed like he didn't want to be there.

Gabrielle H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roo H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

darrell d.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

BRANDON C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kendra B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jaimee B.  |  Overall Experience 
Rating:
4.0

very happy with the service from the staff and cost was reasonable.

Ruchelle D.  |  Overall Experience 
Rating:
3.0

I'm not understanding where u charge me 125 for cleaning fee the truck was not nasty tht is total wrong and I'm not dumb

DIONNA F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roger D.  |  First Impressions 
Rating:
2.0

Workers Are Very Rude And Disrespectful

Rayshawn E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TRUMANE C.  |  Overall Experience 
Rating:
4.0

Since the storage is inside maybe having a larger cart available would be nice. The smaller carts and bed cart definitely came in handy though

Keajea M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Justin D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

linette a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AM'BRIANNA P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DANIEL G.  |  Overall Experience 
Rating:
3.0

Everything was good with the storage, but I had a horrible experience with an unfriendly staff at Glenncrossing Uhaul. She was not happy that I returned forth and back to ask a lot of questions about my storage. Hence, she refused me service and made me pass through a lot of stress to get a truck from another Uhaul branch from another location. This was not my first time of using Uhaul and I felt bad being treated this way. I believe I deserve an apology.

Emmanuel O.  |  Overall Experience 
Rating:
1.0

Asked for a bigger unit was told that was the biggest she had but I definitely saw WAY more units that were bigger then mine. Around 5 others were trying to move at the same time as we were so it became beyond crowded. There was no way for all of us to be able to move around at once. Gnats and roaches were found. Cant wait to find somewhere to live so I can move my things asap

BRITTNEY C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JORINE M.  |  Overall Experience 
Rating:
5.0

The customers Reps (4 reps) were knowledgeable, kind and had a sense of humor which is rare these days with so much rudeness going on.

SHEILA P.  |  First Impressions 
Rating:
5.0

Matt is a great employee

Dave S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samantha H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Turquoia D.  |  Overall Experience 
Rating:
2.0

My key cards never worked, the side garage doors anyone can walk in them and go inside. Not safe, always dirty. To expensive for the service you get.

ROBERT M.  |  Overall Experience 
Rating:
1.0

A female employee got into a screaming match with me about parking after she pulled in going over 40 miles an hour into her spot. Her boss is no better. Everything is a huge inconvenience when I finally needed a favor of a lost key and needed a lock cut off. I spent 5 years storing here and was on time with payment consistently until I deactivated a card. I will Never Be back not store with uhaul again. I am thrilled to be gone and will highly recommend to others on social media do avoid at all costs. Do better.

Mark S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Deborah M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

amanda L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROSE G.  |  Overall Experience 
Rating:
5.0

The storage facility worked very well for us

JAMES F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEZARIE R.  |  Overall Experience 
Rating:
5.0

Very easy to upgrade from my original reservation, and easy to access

Joel H.  |  First Impressions 
Rating:
2.0

When I went to this location to pick up my rental truck and set up my storage space I asked the employee at the desk if the truck and storage space size I reserved were going to be large enough for the items I was moving. She reassured me that both were adequate for my needs but both the truck and storage space were entirely too small. This problem has now led to me still having the truck rental past my reservation because I have no space to put the rest of my items. When I called the office to get an extension on the truck rental I was told no and that I would be charged a $50 fee. I am now on day 2 of the truck rental and am still without a storage space large enough to empty the rental truck. I cannot afford 2 storage spaces or to have the rental truck another day and it is creating a problem with me getting help physically moving since this has turned into a 2-3 day move. I need assistance from someone who is able to help me resolve this issue without paying a ton of fees and locate a storage space large enough for my items. Thank you

jennifer w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian S.  |  First Impressions 
Rating:
5.0

Great PEOPLE

Sandra W.  |  First Impressions 
Rating:
5.0

Good people to Deal with

Rahvae H.  |  First Impressions 
Rating:
3.0

The staff of the storage were not friendly and decisión about my space without my permitían and without give me any information.

Dulce M.  |  Overall Experience 
Rating:
1.0

One of your workers; I think her name is Tina has waited on me in person and on the phone. She is very rude. When I had my storage shed emptied she waited on me. I had a uhaul padlock that was unused. She was the one who sold it to me but wouldn’t take it back and refund my money. She was very rude about it. There was a dissatisfied customer who left right before me also. I will never use uhaul again.

Tara P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIONNAH S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charlene A.  |  First Impressions 
Rating:
3.0

The staff was helpful. Checkin after hours needs work.

Ruchelle D.  |  First Impressions 
Rating:
5.0

I can only say I have never had a bad experience at this U-Haul location their actions their customer service are exemplary.

Clifton L.  |  Overall Experience 
Rating:
2.0

The truck was roach infested and the storage building is toxic the smell of mold meets you at the door I’m sensitive it

Geneva G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lois p.  |  First Impressions 
Rating:
2.0

Rat droppings everywhere, including in and on my stored items. Dead mouse also found in my items. Billing was constantly an issue, despite my repeated directions to automatically debit only one card.

Jonathan K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debora G.  |  First Impressions 
Rating:
4.0

Great and friendly staffing. Convenient 24hr storage

Ayla S.  |  First Impressions 
Rating:
5.0

The manager and staff were very helpful and friendly. They storage unit was clean and the carts provided were very helpful

JAMES F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANASTASIA M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

kelly f.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chontea W.  |  Overall Experience 
Rating:
5.0

uhal messed up on two reservations in ky matt was kind and helped me find something at least even tho it was way far away and had to drive my own car also was very stressful alot of problems waste of gas and time

amanda L.  |  First Impressions 
Rating:
5.0

Very very clean thanks

EDWIN B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

britney c.  |  Overall Experience 
Rating:
3.0

The lady who took care of me was very friendly but the other ladyb was very RUDE from the time I walked in to EVERYBODY she spoke to. Let's just say the lady who took care of me was the reason I even took the time to complete this just to say how well she did. I been here before and the men were very nice also yesterday was the very first time I had a person there soooo NEGATIVE but other then her everything was ok

Ariel S.  |  First Impressions 
Rating:
4.0

I loved the time I had with U-Haul although I paid a few late charges from situations that were out of my control and slight lack of communication. I must admit though, if you maintain your card for auto withdraw you’ll be fine and this facility is the cleanest place I’ve ever used. Most of the staff is awesome as well. Thank you for 4 years of maintaining my valuable possessions.

Amos G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

laura b.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

NICOLE P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stacey H.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

janet m.  |  Overall Experience 
Rating:
4.0

I am very happy with this storage location and facility which I used last year for my son's dorm room. I was disappointed when getting my access for my reservation this weekend. The internet was down. I made 2 trips on Saturday (5/1) and another with sucess on Sunday (5/2). I attempted to call without answer before making my last trip there.

Starlene M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Amy G.  |  Online Move In 
Rating:
5.0

Excellent service. Courteous staff. This is the first time I ever used storage - they made out easy. Great experience. Mr. Haskins is a kind manager too -vi observed him belong a newer employee and he treated her with dignity and respect. Impressive.

Teresa S.  |  Overall Experience 
Rating:
1.0

The weekend Manager was rude, and straight out lied about many things, in her attempt to upsell some options. I understand about upselling well, but what she did was a scam. She lied about having an elevator, about required padlock type and the ability to use my own homeowners insurance. Very horrible experience. That is definitely why I moved out to another Storage company nearby.

YOHANNES A.  |  Overall Experience 
Rating:
4.0

We were not provided with the lock that was supposed to come with the unit.

Holly M.  |  Online Move In 
Rating:
4.0

Tina OMG what a big help when ever I had a issue she was right on it. Yous can't help this some of the renters are dirty and just plan disrespectful to the place. My personal experience was great. Thanks Tina for all your help.

Denise W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachelle J.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

mark g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl R.  |  Overall Experience 
Rating:
5.0

Mr Haskins is wonderful!!!!

carrie m.  |  Overall Experience 
Rating:
5.0

Given my experience I HIGHLY RECOMMEND this location, I relocated to Cincinnati and needed storage and selected U Haul based on name recognition and made my reservation on line, When i arrived i was quickly greeted by Matt who had a big smile and welcomed me to his facility, The staff is extremely friendly, knowledgeable and quickly got me checked in, There was an issue since the size unit i reserved wasn't available but Matt quickly fixed that, He rented me 2 units that equaled what i reserved and to my surprise that solution worked better. He really knows what he is doing! Additionally the space is kept clean daily, access is easy and everything you store is secure.

Ken R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joyce b.  |  Overall Experience 
Rating:
3.0

The employee that helped me yesterday was incredibly rude and had a terrible attitude. She is the reason why I would not recommend this place to anyone.

kandice p.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

toni i.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEANNA C.  |  First Impressions 
Rating:
5.0

Safe, secure, and clean! I would definitely use this storage space again in the future if need be.

eddie g.  |  Overall Experience 
Rating:
5.0

Have had my items there for three years became illl and can not get back but the only picture I have of my father and grandfather are in there . So three years later l am still a customer.

darlene s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tina b.  |  Overall Experience 
Rating:
3.0

There is a few alarms that just go off, I would call it in and was told that it just does that and have to deal with it.

simone B.  |  Overall Experience 
Rating:
3.0

As I walked to the door with the rep watching me walk to the door to close out my unit, she locks the door, I had to tell her she saw me walking to her and locked the door which is very rude I had one minute before close so I could close the unit and not pay another months rent, her manager made her open the door and closed out the unit which literally took 30 seconds, only bad experience I had.

SONDOS J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debbie W.  |  First Impressions 
Rating:
5.0

Tina was very helpful and Danielle was very friendly. I feel they both have me great customer service!

Nicole B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

April C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brenda H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shaquanta B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keyona C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shelnova T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tony B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAWNICA D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leah S.  |  Overall Experience 
Rating:
5.0

The Uhaul Team Staff are the best ! From the management especially Matthew, go above and beyond to help customers. Moving is so stressful and they are kind knowledgeable and always ready and available to help us. I give them absolute top notch rating!

mary g.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

THOMASINA P.  |  Overall Experience 
Rating:
2.0

I paid too much for having it over a year. Didn't get what I paid for. i rented trucks often and never got a deal or given a break. I paid well for my storage and didn't get the same treatment as a customer. I paid all my months ahead or signed up for auto pay, and they would withdraw money 3 days prior to due date and still charged me a late fee every month except last two. I call ahead the day I move out so they could stop auto pay because it was withdrawing like clock work 3 days early every inspite of paying late fees every time. so when I arrived at my units I had additional locks on there, and had to fetch someone to remove them. I wasn't given a proper reason why they locked mine up.

Eddie A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JERRY R.  |  Overall Experience 
Rating:
5.0

Excellent access, carts for use to unload from your vehicle at the loading dock to your unit. I would recommend this facility at Glencrossing Way

juanita k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan D.  |  First Impressions 
Rating:
3.0

I did not know that certain floors for storage costs different prices this wasn't explained clearly .The storage explained to me was too small and your storage prices are too high

Larry R.  |  Overall Experience 
Rating:
2.0

I have been using uhaul for years and give you a ton of business by referral but this time we rented a storage unit and were charged a bunch of fees and could not make partial payments online. I tried to call constantly to work something out. Finally i was given an option that fees could be waived but i had to move out same day. It was ridiculous and stressful and im not sure why you wanted us to move out. We were only the current month behind by 15 days. Just maybe next time work with people and dont be so eager for them to move out. We were under coronaviris quarentine and you people were so rude and didnt care about that at all.

Carissa B.  |  Overall Experience 
Rating:
4.0

The men employees were great! The females struggled with customer service

Christopher T.  |  Overall Experience 
Rating:
5.0

Great experience the staff was professional and very helpful and the facility very clean.

linette a.  |  First Impressions 
Rating:
5.0

Sherry at the Glen Crossing U Haul in Cinti. could not have been any more helpful, professional and an excellent representative for U Haul. I want to thank her as well as U Haul for her help and professionalism. She is a credit to U Haul. I have been a customer before and will be a customer again.

laura h.  |  Overall Experience 
Rating:
2.0

I move out on 12/09/19 and i paid on the 29 day of every month..i wounding if i get any change back also I didn't get my money back on my card yet i been calling my card..please let me know something

Crystal J.  |  Overall Experience 
Rating:
3.0

Very impressed with the cleanliness of the facility.

Lisa B.  |  First Impressions 
Rating:
5.0

The guys were very helpful and we had a great experience with our service with them.

linda l.  |  First Impressions 
Rating:
5.0

I was so impressed by this facility. The staff was exceptional. I loved that the facility was indoor storage, clean and available 24 hours. I also liked the area for items you did not want.

Greg H.  |  Overall Experience 
Rating:
4.0

Personnel was helpful an polite

Steve d.  |  First Impressions 
Rating:
4.0

Service was great, only a little concerned that there was a rat trap in my storage unit. I hope that is enough to keep my belongings are safe from vermin.

Misty S.  |  First Impressions 
Rating:
5.0

excellent

Arline W.  |  First Impressions 
Rating:
2.0

The clerk, Maddie, was inattentive to my needs concerning purchase of packing and moving supplies. She remained on her cell phone speakig to her significant other for most of my time on premesis.

Kristal K.  |  First Impressions 
Rating:
5.0

These guys are true professionals. They safety checked everything and explained in detail answers to all my questions. I was in and out in no time. kMt_Sr

Kevin T.  |  First Impressions 
Rating:
5.0

Guy at the counter was Great!

Charles R.  |  First Impressions 
Rating:
4.0

Didn’t have any issues

Shavon D.  |  Overall Experience 
Rating:
3.0

Customer service was horrible. Richard Edwards just down right didn’t care about making sure my account was closed out. I was not given a receipt and confirmation. Just did not care to help me out.

Jonathan D.  |  Overall Experience 
Rating:
2.0

Some staff was not helpful and my u-box was delivered to the wrong location AND late.

Matthew M.  |  Overall Experience 
Rating:
5.0

Facility is clean, lighted, and safe to access at all times of the day! Staff is professional and gives great service. Only issue, need more than one person working the counter during the day.

Mellita T.  |  Overall Experience 
Rating:
5.0

Ive been a variety of size storage units the last few years, I’ve been very satisfied with my uhaul experience. Thank you.

JANET P.  |  Overall Experience 
Rating:
5.0

N

amanda g.  |  Overall Experience 
Rating:
5.0

The only complaint I have is that an alarm always sounded for a few seconds after opening my container. Honestly, there was probably a security code to use prior to opening but I had not learned it.

FIELDING C.  |  Overall Experience 
Rating:
5.0

Great storage place...my stuff was well taken care of and the staff is absolutely amazing. I would highly recommend this storage facility to anyone!

Shyla G.  |  Overall Experience 
Rating:
5.0

Beautiful experiences would recommend it tp storage there

denise l.  |  Overall Experience 
Rating:
5.0

If I have a need for your service I would be there in a heartbeat

Theodoris S.  |  Overall Experience 
Rating:
3.0

Poor service

nautiah t.  |  Overall Experience 
Rating:
5.0

I will always choose U-Haul for my storage needs.

mamie e.  |  Overall Experience 
Rating:
5.0

They had our stored U-boxes out in an area where a truck could back up to for unloading of the U-boxes. The truck we rented was there and ready to load. Staff was friendly and very helpful.

William H.  |  Overall Experience 
No reviews have been submitted for this location.

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