Customer Reviews for U-Haul Moving & Storage at Holt Ave

2,308 reviews

1512 W Holt Av   Pomona, CA 91768
(at Dudley Av)

(909) 629-4103

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(909) 629-4103

1512 W Holt Av
Pomona, CA 91768
(at Dudley Av)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Brent H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

So nice the service

Alfredo O. 
Rating:
5.0

Customer did not leave a comment.

Coreen Debra M. 
Rating:
5.0

both DAVID are very nice and helpful. i woulf say this is the best facility that everyone could have with an exceptional customer service every time every day.

marcial t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gerardo H. 
Rating:
5.0

Excellent customer service

Raymond and Celi G. 
Rating:
5.0

David Gomez is a very valuable employee! He was professional, accommodating, A great listener and solved our U-Haul issues immediately. His happy and friendly mannerism made our U-Haul experience very pleasurable and painless. He told us about the insurance which we excepted. He is a great asset to Uhaul.

Rose A. 
Rating:
5.0

Great service very professional

Yvonne M. 
Rating:
4.0

Customer did not leave a comment.

Susan V.  |  Overall Experience 
Rating:
5.0

Keep doing what you are doing.

James H. 
Rating:
5.0

Customer did not leave a comment.

NANCY N. 
Rating:
5.0

Customer did not leave a comment.

Edward J. 
Rating:
3.0

For this time of year it wouldn't hurt to have some kind of cooling

Boston F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony V. 
Rating:
5.0

Customer did not leave a comment.

anthony Z. 
Rating:
5.0

Todo excelente.

ana E. 
Rating:
5.0

Great Customer Servuce, and excellent equipment.

Hector S. 
Rating:
5.0

Customer did not leave a comment.

Charles F. 
Rating:
3.0

You charged me with a dolly that was never in the trunk in the first place, not to mention that you charged me with an extra $57.00 that never explained me what concept was that for.

Tao M. 
Rating:
5.0

Customer did not leave a comment.

Julia B. 
Rating:
5.0

Friendly employees are fast and helpful. Trucks are in good shape. Will definitely be back for future rentals. Thank you

PAYAM M. 
Rating:
5.0

Customer did not leave a comment.

Nelly B. 
Rating:
5.0

Dave, the manager, was like an old high school buddy that I haven't see for years and we just picked up where we left off years ago. This will be my place to go to if I need a truck to rent.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Bonifacio D. 
Rating:
5.0

Everything went smoothly. Great customer service!

Ramon E. 
Rating:
5.0

David the manager was great, very helpful.

Michael C. 
Rating:
3.0

Customer did not leave a comment.

Cynthia M. 
Rating:
1.0

My initial rental was for a 20 ft. The day before my pickup I was told I had to drive 55 miles to pickup. Of course that was out of the question.I was told 2 10ft trucks is the same as a 20 ft. It wasn't. I had to make 2 trips to Phoenix from La Verne. I had to pay my helpers twice. The 3rd truck was given to us with a hole in the gas tank.

Danny L. 
Rating:
5.0

David is the man! His dedication is off the charts. I told him my situation that I may need the truck for an additional day but won't know until later tonight but uhaul will be closed. He told me to text him after hrs even and he'll see what he can do. I did just that and he made it happen off hrs! Thanks again David for the great service!

Jasen H. 
Rating:
5.0

Keep up the good work.

Rosenie P. 
Rating:
5.0

Staff was on point.

Danny R. 
Rating:
4.0

There was one U-haul trailer that we needed but Unfortunately the left brake light was not working properly but we needed this trailer as we were going on a camping trip. They did give us a discount since the lights were not working properly. They always work with the customer.

Blanca M. 
Rating:
4.0

Employee did not email me receipt of completion?

Jose B. 
Rating:
5.0

Nothing the Manger was great and the store was great as well Will work with this store again

Paul R. 
Rating:
4.0

The gentleman was nice and help me with te check paper work fast very honest.

Edwin F. 
Rating:
5.0

Customer did not leave a comment.

Jon K. 
Rating:
5.0

The van I initially reserved wasn't available but David was very accommodating and gave me an even larger box truck at the same rate. It turned out perfect for our needs. Thank you David for excellent customer service! Will be renting again here in the future.

Reynaldo O. 
Rating:
5.0

NIGHT AND DAY FROM THE PREVIOUS LOCATION. HIGHLY RECOMMEND.

Kenneth H. 
Rating:
5.0

Great ..professinal

John N. 
Rating:
5.0

Customer did not leave a comment.

Andrea Z. 
Rating:
5.0

Customer did not leave a comment.

Gregory D. 
Rating:
5.0

Customer did not leave a comment.

Susan P.  |  Overall Experience 
Rating:
5.0

More gas in rental truck

WalterJ M. 
Rating:
5.0

Customer did not leave a comment.

Emily H. 
Rating:
5.0

My customer service agent who assisted me was beyond exceptional

Yvonne S. 
Rating:
5.0

Customer did not leave a comment.

MAYRA A. 
Rating:
5.0

This place was amazing I went there three Times in two days because I couldn't figure out what I wanted to do and they were so helpful and patient with me each representative I talk to help me to work through how I would move my items along with my jeep they also found a way to save me a ton of money by dropping it off at a different location and simply being nice and courteous I loved it this is the way how customers should be treated with love and compassion would highly recommend them

Jennifer M. 
Rating:
4.0

Customer did not leave a comment.

Roger R. 
Rating:
5.0

General Manager David Gomez was very professional and accommodating. He also went above and beyond when complications arose at the drop off location. Made for a very pleasant experience. Will return to his Pomona location for future needs!

CHRISTOPHER C. 
Rating:
4.0

I got charged for going over one mile , which never should have happened, if there would have been instructions on where to leave the lock for the key box. I drove back when the store opened, in order to leave the lock , since I had a one-way rental. Also, I wasn't refunded for leaving more gas in the truck then what I started with.

Martina V. 
Rating:
5.0

Customer did not leave a comment.

Cheri H. 
Rating:
5.0

Customer did not leave a comment.

CC M. 
Rating:
5.0

David Gomez always SUPER THANK!

Americo S. 
Rating:
1.0

I returned my uhaul truck on the 18th of this month dropped it off in the carport where it says returns dropped my keys in the box……..then on the 24th o get a email saying that I just returned my uhaul at 1pm and they changed me a extra week I called the uhaul main number and a investigation is under way so once the security footage shows I drove the truck and dropped it off on the 18th at 730pm. Also there was extra miles added on during that week totaling 97 miles on the receipt

Horace J. 
Rating:
5.0

all went well, the men working there were awesome in both visits

xochilt G. 
Rating:
5.0

Customer did not leave a comment.

Sarah S. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

Emma R. 
Rating:
5.0

Customer did not leave a comment.

Herbert M. 
Rating:
4.0

David was excellent. Very good customer service.

Mario D. 
Rating:
5.0

Customer did not leave a comment.

Merritt Z. 
Rating:
5.0

Everything perfect. How do I get an item I left on back of the truck?

juan T. 
Rating:
5.0

THE DROP OFF WENT WELL. I AM HAPPY.

Paul A. 
Rating:
1.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Always is a pleasure, rent some truck in there David is very helpful and nice. Thanks David for all your help 👍 🙏

Martha E. 
Rating:
4.0

Manager, David Gomez was the best! Super helpful!

Susan V. 
Rating:
5.0

The service it was great Mr. David Gomez it's a great person

SANDRO G. 
Rating:
5.0

Excellent customer service

Brian B. 
Rating:
4.0

It was great,I did see I didn't receive a lock or key to keep back door shut,,any how I was wondering what was the final costs of renting the U-Haul,?

Audelina S. 
Rating:
5.0

Customer did not leave a comment.

Steven T. 
Rating:
5.0

Very fast and convenient! Thank you

Fernando C. 
Rating:
5.0

Excellent service not just this trip, but several rentals before.

Gordon T. 
Rating:
5.0

Everything went well, no issues.

Debra D. 
Rating:
1.0

Customer did not leave a comment.

Sergio M. 
Rating:
5.0

Customer did not leave a comment.

Rahul S. 
Rating:
5.0

Muy buena experiencia y el personal muy amable.

Helio F. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Great staff, good inventory

Bruce F. 
Rating:
5.0

Overall very good experience. Quick to check out.

David H. 
Rating:
5.0

David the owner/manager is very professional and reliable! He took time to show us how the equipment works and very patient and thorough and very kind!

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Christel G. 
Rating:
5.0

Customer did not leave a comment.

Bharat C. 
Rating:
5.0

Customer did not leave a comment.

Hector C. 
Rating:
5.0

The staff is so nice and helpful

Nichole H. 
Rating:
5.0

David Gomez helped us. He was fantastic answered all our questions and was really friendly. David deserves 10 stars. Because of him we will use uhaul again

Marcella S. 
Rating:
4.0

The person who helped us was VERY courteous, polite and professional. A refreshing experience in customer service to say the least. Please give him a raise!

Jeffery H. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Friendly and professional.

Jack V. 
Rating:
5.0

Customer did not leave a comment.

Deloris A. 
Rating:
5.0

Nothing, The people were great service was great and truck worked out fine. Would use them again in future

LAMB T. 
Rating:
4.0

Customer did not leave a comment.

joann W. 
Rating:
5.0

Customer did not leave a comment.

Brenda Q. 
Rating:
5.0

Customer did not leave a comment.

MANUEL T. 
Rating:
5.0

Customer did not leave a comment.

Juan G. 
Rating:
5.0

Customer did not leave a comment.

Timothy L. 
Rating:
5.0

Customer did not leave a comment.

rick S. 
Rating:
5.0

Nothing to improve, owner was very helpful and friendly.

Jerrad B. 
Rating:
5.0

The manager went far beyond the call to make it happen for me!

Garrett B. 
Rating:
5.0

Efficient, good customer service and made me feel ready to tow, which I've never done before.

ANDY L. 
Rating:
5.0

Customer did not leave a comment.

Tian N. 
Rating:
5.0

Always feel welcomed and employees are efficient and fast. In and out quickly… My go to location :)… Extremely pleased :)…

KARINA L. 
Rating:
4.0

I really don't have any negative comments it was very easy and the gentleman there were very accommodating and it was overall a positive experience

Blanca A. 
Rating:
3.0

When you have an out of stator rent the vehicle, let them know they have to have a CA driver's license. Makes no sense someone else had to show their license in order for me to rent the van. If I didn't have a local with me, I could not have rented it. In addition, this should be disclosed upon agreement and not at pick up.

Jessica S. 
Rating:
5.0

Thank you

YURMEKI W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hector L.  |  Online Move In 
Rating:
5.0

Thanks. David. You are very professional. I will tell everyone about your service

Delann K.  |  First Impressions 
Rating:
5.0

Thank you david you so kind

Juan Carlos S.  |  First Impressions 
Rating:
4.0

Estoy satisfecho por haber hecho negocio con ustedes

RUBEN G.  |  First Impressions 
Rating:
5.0

David is the best! Super friendly , helpful , and very considerate!

CHRISTIAN S.  |  First Impressions 
Rating:
4.0

They go beyond any storage facility to help if your having issues of any kind. Their staff is friendly and very helpful. I would recommend them to anyone in need of storage or use of truck. I appreciated all the help they provided me . Thank you entire staff at U-Haul in Pomona

Melissa R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sonia V.  |  Overall Experience 
Rating:
5.0

Your staff was always so helpful and kind. Thank you very much Respectfully Maria Wirth

MARIA W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frank A.  |  First Impressions 
Rating:
5.0

The staff here are friendly and very accommodating. The property is well kept up and there is no crawly creatures nor rodents infestation in or around the premises and the storage units. never had any problems with my unit! Thanx David

Melissa M.  |  First Impressions 
Rating:
5.0

I highly recommend this facility. The staff are kind helpful and thoughtful. I used this service for 5years I never had an issue if say kind. I recently left the facility all my belongings where safe and intact. I would use this facility again without hesitation,

Mary C.  |  Overall Experience 
Rating:
5.0

We appreciate the staff here very much. Storing our daughters entire college apartment for what we originally thought would be a few months and turned into a year and a half due to Covid. Didn't worry at all about the security of our items and any questions or concerns we had during that time were addressed quickly and in a professional manner. We also rented a truck from this location and again, the staff is excellent!

David N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juana A.  |  First Impressions 
Rating:
5.0

You won’t find no other representative for this company finer the person who greeted me at the front desk you are very fortunate to have him

MARISELA D.  |  First Impressions 
Rating:
5.0

Jose Sanchez was very helpful and kind. A quality owner. He made everything as stress free as possible and was very helpful. As we all know moving is extremely stressful but helpful professional help line Jose gave was great and really appreciated experience. 👍🇺🇸

Richard L.  |  First Impressions 
Rating:
5.0

Thanks

Reyna Q.  |  First Impressions 
Rating:
5.0

Overall a great experience. The staff was friendly and always attentive. Easy to access my storage unit, and they were very helpful and prompt in the move-in and move out process. I would highly recommend this Uhaul location.

Leonardo I.  |  Overall Experience 
Rating:
5.0

Estas personas si que saben atender bien al público. Trato súper-excelente. Ojalá continúen así siempre.

Roberto M.  |  Overall Experience 
Rating:
4.0

Jose was great with his customer service!

todd g.  |  Overall Experience 
Rating:
4.0

Assistant manager was pleasant and helpful.

todd g.  |  First Impressions 
Rating:
5.0

Great staff that really helped out a lot

DAVID N.  |  Overall Experience 
Rating:
5.0

Great customer service!!

ANDRES G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES A.  |  First Impressions 
Rating:
5.0

Thank you for the wonderful space and especially the service! David Gomez is an outstanding representative for your agency. David Gomez made ALL the difference for the excellent rating we give for this survey.

TIERRA D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Joel C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emily S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Casey S.  |  Overall Experience 
Rating:
5.0

Jose at the Holt location in Pomona went above and beyond

Janet H.  |  First Impressions 
Rating:
5.0

I really appreciate the wonderful customer service at this location. David the manager is always very helpful I’ve had to move around a lot. And he’s always there to make sure everything’s OK. I highly recommend using this facility to make all your moving needs to go smoothly.

Josslyn M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pilar R.  |  Overall Experience 
Rating:
5.0

David an all the team members whom gave us service were all friendly and gave great service.

Yvette G.  |  Overall Experience 
Rating:
5.0

The location in Pomona on Holt and Dudley was the location I used. Every single person that worked there was helpful and friendly and extremely professional I used uhaul services to move from Pomona to Rancho and I’ll just say their professionalism eased my anxiety 100% and the manager is great ! He deserves. A raise well all the employees there do !

GLORIA M.  |  Overall Experience 
Rating:
5.0

great customer service!

GLORIA M.  |  First Impressions 
Rating:
2.0

I paid the $80 bucks online for drive up unit said it includes a brand new lock and will be inside unit but who knows bcuz I could not access unit at all since it has owner and lock already.So I duno

Erica M.  |  Online Move In 
Rating:
5.0

Customer Service was excellent. Well informed and knowledgeable. No hassles when renting my truck. Felt a little sad when I closed out my unit. Will miss them all. (especially David)

Gloria A.  |  Overall Experience 
Rating:
5.0

I received exceptional service from the manager David, also from the workers when David the manager was not around.

keshia s.  |  First Impressions 
Rating:
5.0

David was the best . thank you so much David ! Very professional staff 👌🏼. i will definitely recommend it

Irene C.  |  First Impressions 
Rating:
5.0

Good job

Pedro L.  |  Overall Experience 
Rating:
5.0

Mr. Rios is the gentleman that assisted us with our rental. He was very helpful and is a good representative for your company.

sid martin e.  |  First Impressions 
Rating:
5.0

Miguel Rios was awesome! He made sure we has the best unit for storage. He was very plesant and professional . The owner was very kind. He brought us cold bottled water to drink as we loaded the unit.

allison s.  |  First Impressions 
Rating:
5.0

I recommend this U-HAUL, to all all the hard workers. If you want to save money and have your extra items or other property 's secured , Store it at this place.They work with you .(They really do)$ave

Rufino C.  |  Overall Experience 
Rating:
5.0

Mr. Rios kindness and helpfulness is an asset to your company. He gave up his own time to help me move into my unit.I was sleep deprived, injured, and exhausted without his help i couldnt have done it

Yesenia F.  |  Reservation 
Rating:
5.0

All my questions were perfectly answered by the manager, who was also very courteous.

Robert M.  |  Reservation 
Rating:
5.0

Miguel was great when I came in I was very frustrated and he stayed calm the whole time and work with me he has great customer service skills

alisa j.  |  Reservation 
Rating:
3.0

If the second level of the storage facility is needed; I would recommend potential customers another facility. Solely, on the basis of a lacking elevator.

Ana C.  |  Overall Experience 
Rating:
3.0

They definitely didn't have enough staff. every time I went I had to wait along time for service. Not good.

Jan T.  |  Overall Experience 
No reviews have been submitted for this location.

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