Customer Reviews for U-Haul Moving & Storage at Keystone Plaza

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Keystone Plaza

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Lawrence D. on

Rating:

Great staff, great operation. I've used a number of U-haul locations, this was by far the best.

Alexander B. on

Rating:

Customer did not leave a comment.

James K. on

Rating:

Easy, quick, friendly. Will definitely use again and recommend.

James W. on

Rating:

My entire experience was limited to the turn-in section, but it was easy, simple and super fast. Good job!

Rhea M. on

Rating:

Customer did not leave a comment.

Jennifer S. on

Rating:

Customer did not leave a comment.

Laura C. on

Rating:

Customer did not leave a comment.

Grant M. on

Rating:

Customer did not leave a comment.

Teresa D. on

Rating:

Customer did not leave a comment.

Fana M. on

Rating:

Customer did not leave a comment.

Taylor J. on

Rating:

Customer did not leave a comment.

Kim R. on

Rating:

Customer did not leave a comment.

Joe G. on

Rating:

Customer did not leave a comment.

John B. on

Rating:

Customer did not leave a comment.

Rashida G. on

Rating:

Customer did not leave a comment.

Cortney B. on

Rating:

Great customer service provided by the staff on site.

Joseph B. on

Rating:

Nothing on this use. Easy/Quick pickup, easy drop off.

Kenneth S. on

Rating:

Customer did not leave a comment.

Floyd E. on

Rating:

Pricing for mileage and fees needs to be more transparent. I was told over the phone that a truck was $30, with no mention of mileage and fees. However, with mileage and fees the price was triple that amount. I understand that there would be other costs. But the price for mileage, insurance, and any other fees should have been made clear from the start (and larger print, with specific pricing in store). Other than that, service was very good and I would recommend this location.

Andrew G. on

Rating:

Customer did not leave a comment.

Virginia M. on

Rating:

Excellent customer service

Derek R. on

Rating:

Staff were very efficient. Truck was ready and pick up went very smoothly.

Donna Mae W. on

Rating:

Service was excellent. To find service workers that are willing to go above and beyond is a rare treat. I have always been treated like a VIP by your workers

Kathy M. on

Rating:

The staff was great. They accommodated my request on a short notice. Great job.

Leonard M. on

Rating:

Customer did not leave a comment.

Carol G. on

Rating:

Customer did not leave a comment.

Andrea Z. on

Rating:

Customer did not leave a comment.

Keith W. on

Rating:

Great customer service. Fast. Good availability

Michelle W. on

Rating:

Customer did not leave a comment.

Bridget T. on

Rating:

Employee was very nice and mannerable an overall pleasant experience

Thomas E. on

Rating:

Customer did not leave a comment.

sabrina c. on

Rating:

Have people that can functionally take down information. I had to call 5 times to get the right pick up and drop off location even though each representative repeated the right information, every confirmation email was wrong. And the confirmation of return was wrong and almost charged me for 2 days. I will not be using U-Haul again

NIcholas B. on

Rating:

Customer did not leave a comment.

amanda h. on

Rating:

This facility had knowledgeable staff whom were quick, friendly and professional. The unit and building appeared clean and well kept. No lighting within the storage unit, but well lit halls.

Valerie D. on

Rating:

Great service, cheap price, keycard access was very cool.

Lidia M V. on

Rating:

UHAUL made our moving process very smooth. We stored items as we packed and then load everything on a big truck on moving day.

Linda R. on

Rating:

William -manager was above excellent in fixing my problem which came from a different uhaul location.. Customer service and smiled and made sure i was happy

Del E JR p. on

Rating:

Customer service is ‘GREAT’, not only did I feel special but overhearing other customer transactions everyone is treated TOO NOTCH

martha d. on

Rating:

Very good

Jackie T. on

Rating:

The office manager wasn’t the best/very rude & she has terrible customers service but the rest of the staff was great.

Molli P. on

Rating:

The younger, male employee were clearly hitting on me and it made me uncomfortable. Women should be allowed to go places without feeling like they are on display.

andrenai n. on

Rating:

I say excellent because the staff was very knowledgeable helpful and courteous at all times in the facilities we kept outstanding

Jesica J. on

Rating:

The gentlemen working there were quick to help and made the process of getting a storage unit very easy. The facility was clean, storage unit was clean and dry, and well kept.

jamie c. on

Rating:

Awesome Service Was Very Explanatory and took me to the unit so I could better understand the sizes. Very Professional !

sharon g. on

Rating:

Great customer service

sharon g. on

Rating:

Customer service was great 👍

Kimberly C. on

Rating:

The guys here are great!!!

eric v. on

Rating:

My lock broke and I didn’t even use it. I was charged for another lock. It should have just been a return.

Charity W. on

Rating:

Had to pay rent for a month after moving my stuff out.

Daniel H. on

Rating:

Very easy, clean and convenient.

fantasha c. on

Rating:

I really enjoyed you guys service. The hours as far as trying to get my stuff wasn't convenient enough wasn't able to go at certain times.. Like the cart idea but getting it up and down the steps hard

tameka g. on

Rating:

Uhaul storage have roaches. When I told them they go get a attitude with me because I told them about their self But on the other corporate in a really nice but the manager there Tracy have a nastyatt

ebony c. on

Rating:

I didn't mind using the uhaul storage space but I just couldn't afford it at this time..

carolyn j. on

Rating:

Thanks for the wonderful service... that was provided

Nicole W. on

Rating:

Tracie Bowman was fantastic! One thing after another went wrong with U-haul/our move from the beginning, but once we got to Tracie's storage facility things completely smoothly, all thanks to her!

Sheila W. on

Rating:

Keep up the good work.

Bonita P. on

Rating:

Was distraught when I arrived there.Hot,rejected from my sisters house.But u have a Young lady(Africa American)that worked that day,and she went far n beyond her duties.I appreciate her n Uhaul.

tameka g. on

Rating:

The custome wasbeautiful it a new staff Worker everyone was patient even she took her time she wasn’t rushing me and I had a line out the door but they got us in and out

VICTOR D. on

Rating:

Very good

BRIAN B. on

Rating:

For the most part, everything was fine. My card somehow got deactivated but was deactivated with no issues. Would also think of charging less

BERTHA S. on

Rating:

Greater accessibility for people with units on upper floors to and from cars, trucks or trailers