It was the end of the day so he was in a hurry.Monica C.
Moving Truck Rental in Indianapolis, IN at U-Haul Moving & Storage at Keystone Plaza
Indianapolis, IN 46220
(N Of Fall Crk Pkwy)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Wine Storage
One-Way and In-Town Local Rentals in Indianapolis, IN 46220
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Always get great service and great, clean, well maintained trucks at this location.CHRISTOPHER D.
Keep up with the maintenance on the truckJalen G.
The steering in the truck I rented had a lot of play in it which made it difficult to drive. I strongly suggest you have the steering fixedMichael I.
There was nobody inside the shop, so I had to find someone in the yard to help. The attendant was helpful and friendly. I have not received a receipt yet, but did receive a call asking about the location of the trailer. It would seem the trailer has not yet been checked-in, which is strange.Robert F.
this location was great ,clean Mary is real professional, kind person. thank you... curtis jacksonCURTIS J.
The woman by the name Mary had a very bad attitude,I truly miss Will because he had excellent customer service skills.The young young man that started helping me was very friendly.I will stay clear of this location.DONIKA F.
Rent me a BenzðŸ˜„SAUNDRA H.
It took me a while until I had the truck's key because the attendant did not know Where the key wasSAMIA P.
Make sure to send a receipt in a timely fashion if the customer opts for an email transaction.Stephanie P.
Truck had oil leak. Leaked on new driveway. Not a little leak. The telephone checkout was worthless. Still had to go inside as normal since no keys in truck.Brian S.
The only problem was that the key didn't work well at all. I think the representative told me it was re-keyed, but it just didn't really work and you just had to wiggle it a long time to get it just right. I'd recommend re-keying it again, or taking that truck out of service.Benjamin D.
I went to pick up truck and Car hauler and it was not at location and I was told they didn't have available. I booked reservation several weeks ago and had a conformation email from the U-Haul location. I spent several hours on phone with different people at U-Haul trying to resolve. My reservation was for 9am at @ 2:30 pm I received a call back stating I could pick up a truck across town then drive to another location and pick up trailer. Instead of leaving for Florida @ Noon we didn't leave until 7pm which through our schedule way off. We had a hotel halfway to stay overnight, missed that ( now I'm dealing with them trying to get a credit, had to find another hotel etc. Needless to say I'm not happy with our experience. I was told for the issues I would get a credit of $50.00 however when I mentioned this to pick up and drop off they had no idea and I didn't receive. I will try another company in the future.DAVID G.
Thanks to the staff for making it easy!!Kent S.
Would appreciate staff to review service order prior to setting up truck. I ordered two dozen pads that weren't inside the truck like they said. This cut into my moving time since I had to drive back to pick them up.NICOLE M.
Extremely helpful rental agent. This location was short-staffed the day I arrived , but the rental agent was great!JOHN B.
The young lady who helped us was very, very kind and was a big help...she is to be greatly commended.Michael C.
The trailer I rented said it was 6 ft wide and while the trailer inside is 6ft wide, the entry point to the trailer has a lip on both sides making the entry point of the trailer MAYYYBE 5ft wide. I had to take your trailer back and was not able to use it at all. I had to hire another trailer that was actually 6 ft wide. The store location did not care when I returned the trailer. I would prefer a refund because UHAUL gave an inaccurate description of their trailer. Kate Herrod 317-361-3113Kathryn H.
Convenient location. Friendly staffERICA S.
upgrade the age of your fleet, my 15' vehicle was clean....the truck was at least 20 years old and steering / alignment was horrible. Location personnel were greatTHOMAS K.
Perfect drop off location with respect to our destination.ROBERT W.
One month ago I reserved a 26 Ft truck for 24 hrs. Because I didn't pick up right at my scheduled time, they gave my truck to someone else without notifying me. Luckily someone else eventually dropped off their 26 ft truck and I was able to use it but only until 2:30, not 24 hrs. I wish they would at least have attempted to contact me before giving up my reservation because I was able to come earlier if needed and would have come right away. For the record Trent (I think that was his name) hustled hard to look for an available truck for me and I appreciate that.ANDREW H.
I'm doneDa'Mon T.
Employees should be wearing a mask and be more organized!Andrew C.
Friendly customer service. Vehicle was ready and the place was clean. Great service. When you are already worried about what you will have to do and getting the truck process goes smooth, it is a relief. YEAHCATHERINE N.