Trailer Rental & Towing in Indianapolis, IN at U-Haul Moving & Storage at Keystone Plaza

5174 reviews

5251 N Keystone Ave   Indianapolis, IN 46220
(N Of Fall Crk Pkwy)

(317) 257-4291

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(317) 257-4291

5251 N Keystone Ave
Indianapolis, IN 46220
(N Of Fall Crk Pkwy)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Wine Storage
Trailer Rentals

One-Way and In-Town Local Rentals in Indianapolis, IN 46220

U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Customer Reviews

Average Customer Rating

5174 reviews

Let us know what you think.
Your valuable feedback will help us serve you better.

Write a review
Rating:
1.0

Employees should be wearing a mask and be more organized!

Andrew C. 
Rating:
5.0

Friendly customer service. Vehicle was ready and the place was clean. Great service. When you are already worried about what you will have to do and getting the truck process goes smooth, it is a relief. YEAH

CATHERINE N. 
Rating:
5.0

Dealer was great. Online system leaves a lot to be desired. If you need to extend your reservation after you pick the unit up, no one can modify your existing reservation no matter who you try to contact.

ROGER M. 
Rating:
4.0

Make sure a final receipt is emailed when it is indicated one would be. I never got one based on actual miles vs estimated miles.

MARK H. 
Rating:
5.0

Keep on truckin'

TOM R. 
Rating:
5.0

Everyone was so friendly and helpful!

LAWRENCE H. 
Rating:
5.0

Very good experience. Staff was friendly and efficient. I will be back! Thanks!

Joseph G. 
Rating:
3.0

I have not received a receipt. Truck did not run very well. Very little power. License plate not secure.

MONTE F. 
Rating:
5.0

This particular unit had a bad muffler and likely leaky exhuast. It needs reviewed

Daniel B. 
Rating:
5.0

Fast and friendly service

ROBERT R. 
Rating:
1.0

I have no issues with the location. The employees were courteous and helpful. I had a horrible experience with the online system. I checked in ahead of time and had all of my information input and arrived at the vehicle for the final steps. At that time the system failed and would not allow me to finish the transaction. I then had to go into the location, wait in line and provide all of the same information that I had input previously. The employees indicated that this happens a lot and they wish that U-Haul would stop offering the online check in. Either offer it and get it right or don't offer it all.

Mark M. 
Rating:
1.0

Didn't drive well at all. Steering was a bit off but seemed like problem with engine. They assured me that the dolly was in the truck when I got to the location realized it wasn't and needed to help move all my sons heavy contents. Charges were much more than expected. Didn't dare try to fill up since truck wasn't operating well and was told that would be an addl $30 plus approx $5 per gallon. Call to discuss any more details.

Kathryn A. 
Rating:
2.0

Well I know i was charged the same about as when i picked our equipment up the day i returned it.

ASHLEY S. 
Rating:
4.0

Faster e mail final receipt

FREDERIC H. 
Rating:
4.0

Customer service could be improved

AIDAN H. 
Rating:
5.0

Organized, knowledgeable, quick.

ALAN KENT G. 
Rating:
5.0

Staff was very friendly and helpful

Lorelene M. 
Rating:
2.0

Reserved a 10' truck and when we arrived to the location, I was told they didn't have a 10' truck and that I should have received a call. I never received a call a s was on a time timeframe and needed something. I was given a cargo van which caused me to make multiple trips, which would have taken one in the 10' van. This is not ok.

PAUL O. 
Rating:
5.0

Pretty well have best the service around and no compitition standing =does say your the winner

BRUCE G. 
Rating:
5.0

Renting an appliance dolly via the website was not possible. The telephone number was for a call center, not for the store. They gave me incorrect store hours.

Mark F. 
Rating:
2.0

I scheduled a reservation and the only two people at the counter were busy which made us late to the appointment and late for moving. We planned to have it only for two hours but it took an hour to even get the van when there was only one customer getting help besides me. We finally get the van and moved but came back late which wasn't our fault which i explained above. Now Im getting charged for the van and all these other charges that i already payed for IN the store! Ridiculous.

JENA F. 
Rating:
3.0

It was after hours and just left the truck after filling out the questionnaire. I have nothing to say about the location.

Dakota B. 
Rating:
5.0

I'd like a receipt sent via email and/or text to confirm the final charges.

DAVID D. 
Rating:
5.0

The return process with the website is not very user friendly.

DANIEL P. 
Rating:
5.0

All good

Craig O. 
No reviews have been submitted for this location.

Back
To Top