Customer Reviews for U-Haul Moving & Storage at Keystone Plaza

5174 reviews

5251 N Keystone Ave   Indianapolis, IN 46220
(N Of Fall Crk Pkwy)

(317) 257-4291

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(317) 257-4291

5251 N Keystone Ave
Indianapolis, IN 46220
(N Of Fall Crk Pkwy)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

LYLE M. 
Rating:
5.0

Customer did not leave a comment.

Sherry H.  |  First Impressions 
Rating:
1.0

Employees should be wearing a mask and be more organized!

Andrew C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

howard n.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

THURMAN RAY T. 
Rating:
5.0

Customer did not leave a comment.

Beth J. 
Rating:
5.0

Friendly customer service. Vehicle was ready and the place was clean. Great service. When you are already worried about what you will have to do and getting the truck process goes smooth, it is a relief. YEAH

CATHERINE N. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL E. 
Rating:
5.0

Dealer was great. Online system leaves a lot to be desired. If you need to extend your reservation after you pick the unit up, no one can modify your existing reservation no matter who you try to contact.

ROGER M. 
Rating:
4.0

Make sure a final receipt is emailed when it is indicated one would be. I never got one based on actual miles vs estimated miles.

MARK H. 
Rating:
5.0

Customer did not leave a comment.

BOBBY G. 
Rating:
5.0

Keep on truckin'

TOM R. 
Rating:
3.0

Rat trap left in unit - dusty and dirty. Not good when storing cloths....

Roger R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sharon D. 
Rating:
5.0

Everyone was so friendly and helpful!

LAWRENCE H. 
Rating:
5.0

Customer did not leave a comment.

Mark U. 
Rating:
5.0

Very good experience. Staff was friendly and efficient. I will be back! Thanks!

Joseph G. 
Rating:
5.0

Customer did not leave a comment.

Rodney W. 
Rating:
3.0

I have not received a receipt. Truck did not run very well. Very little power. License plate not secure.

MONTE F. 
Rating:
5.0

It was an extremely easy process. I needed a unit last minute and I found what I needed available online, booked it, received the info I needed, and arrived and moved stuff in easily, all within a few hours. Would absolutely recommend this place to anyone.

Bailie F.  |  Online Move In 
Rating:
5.0

This particular unit had a bad muffler and likely leaky exhuast. It needs reviewed

Daniel B. 
Rating:
5.0

Fast and friendly service

ROBERT R. 
Rating:
4.0

Customer did not leave a comment.

Kjell S. 
Rating:
3.0

Customer did not leave a comment.

TIFFANIE F. 
Rating:
1.0

I have no issues with the location. The employees were courteous and helpful. I had a horrible experience with the online system. I checked in ahead of time and had all of my information input and arrived at the vehicle for the final steps. At that time the system failed and would not allow me to finish the transaction. I then had to go into the location, wait in line and provide all of the same information that I had input previously. The employees indicated that this happens a lot and they wish that U-Haul would stop offering the online check in. Either offer it and get it right or don't offer it all.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

tim B. 
Rating:
3.0

Customer did not leave a comment.

KENNETH B. 
Rating:
1.0

Didn't drive well at all. Steering was a bit off but seemed like problem with engine. They assured me that the dolly was in the truck when I got to the location realized it wasn't and needed to help move all my sons heavy contents. Charges were much more than expected. Didn't dare try to fill up since truck wasn't operating well and was told that would be an addl $30 plus approx $5 per gallon. Call to discuss any more details.

Kathryn A. 
Rating:
4.0

Customer did not leave a comment.

BETH T. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS M. 
Rating:
2.0

Well I know i was charged the same about as when i picked our equipment up the day i returned it.

ASHLEY S. 
Rating:
4.0

Customer did not leave a comment.

Melissa L. 
Rating:
5.0

Customer did not leave a comment.

REBECCA W. 
Rating:
4.0

Faster e mail final receipt

FREDERIC H. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
4.0

Customer service could be improved

AIDAN H. 
Rating:
5.0

Organized, knowledgeable, quick.

ALAN KENT G. 
Rating:
5.0

Staff was very friendly and helpful

Lorelene M. 
Rating:
2.0

Reserved a 10' truck and when we arrived to the location, I was told they didn't have a 10' truck and that I should have received a call. I never received a call a s was on a time timeframe and needed something. I was given a cargo van which caused me to make multiple trips, which would have taken one in the 10' van. This is not ok.

PAUL O. 
Rating:
4.0

Customer did not leave a comment.

Robert W. 
Rating:
4.0

Customer did not leave a comment.

CEDRICK TSHIMANG M. 
Rating:
5.0

Pretty well have best the service around and no compitition standing =does say your the winner

BRUCE G. 
Rating:
4.0

Customer did not leave a comment.

KENNETH B. 
Rating:
5.0

Renting an appliance dolly via the website was not possible. The telephone number was for a call center, not for the store. They gave me incorrect store hours.

Mark F. 
Rating:
2.0

I scheduled a reservation and the only two people at the counter were busy which made us late to the appointment and late for moving. We planned to have it only for two hours but it took an hour to even get the van when there was only one customer getting help besides me. We finally get the van and moved but came back late which wasn't our fault which i explained above. Now Im getting charged for the van and all these other charges that i already payed for IN the store! Ridiculous.

JENA F. 
Rating:
3.0

It was after hours and just left the truck after filling out the questionnaire. I have nothing to say about the location.

Dakota B. 
Rating:
5.0

I'd like a receipt sent via email and/or text to confirm the final charges.

DAVID D. 
Rating:
4.0

Customer did not leave a comment.

Kevin K. 
Rating:
5.0

The return process with the website is not very user friendly.

DANIEL P. 
Rating:
5.0

All good

Craig O. 
Rating:
5.0

Our car died in the uhaul equipment return and one of the workers was super helpful and helped us jump our car and wait with us for a tow truck when that didn't work. She made us feel comfortable and was willing to do whatever necessary to help and we greatly appreciate it

Joseph D. 
Rating:
5.0

Was super helpful and quick

Timothy T. 
Rating:
5.0

Great experience. Excellent customer service.

CRAIG S. 
Rating:
4.0

I asked for a pickup truck and was told one would be available the next day. When I arrived the following morning, there was no pickup. I had to rent a larger and more expensive moving van. I feel that I should have been charged the pickup truck price, but I'm not going to quibble over a few dollars.

WILLIAM F. 
Rating:
5.0

Your new manager at 5251 North Keystone, Indianapolis, IN , MARY, was a pleasure to work with. A very good choice for that position. A real asset for U-HAUL !!....THANKS...Wesley Knauss, 317 440 7134...

WESLEY K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

FRED M. 
Rating:
5.0

Customer did not leave a comment.

FRANK G. 
Rating:
5.0

Customer did not leave a comment.

Octavia B. 
Rating:
3.0

The amount of fuel in the truck was incorrect on the worksheet. Didn't notice until I had already driven off of the lot. Based on the amount I was charged, the fuel economy on that particular truck was 1 mile to 1 gallon of gas, at best. Absolutely ridiculous. The lady working today was already having an issue with a real Adam Henry, so I didn't push the subject. However there needs to be better attention paid to the actual amount of fuel in a given vehicle. Especially since you are charging over $4 per gallon for a "convenience" fee.

DAVID S. 
Rating:
4.0

Customer did not leave a comment.

Tyler R. 
Rating:
4.0

Customer did not leave a comment.

Michael E. 
Rating:
5.0

The truck is in need of serious service. Continuous missing and bad exceleration due to that. I drove 42 miles and used 10 gallons of fuel. Most of those miles were interstate.

KEVIN H. 
Rating:
4.0

Maybe be more clear about the rules on renting and returning the Uhaul equipment and the fees associated when not returning in due time.

JEANETTE M. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
5.0

The customer service and the help is excellent. In and out quickly. I was running behind and even received a concerned phone call from one of the employees. Definitely would recommend this location to anyone in need of some moving equipment. Thank you

MIGUEL C. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE P. 
Rating:
4.0

The lot is small and a bit difficult to drive thru

DONALD M. 
Rating:
5.0

Customer did not leave a comment.

Lisa L. 
Rating:
5.0

clerk who check me in and the one who checked me out where both very friendly.

Kimberly G. 
Rating:
5.0

Easy in & Out. Thank You

andy C. 
Rating:
3.0

The truck barely kicked over and I was charged for dollies on my final bill. Even though NO dollies were available when I picked up the truck asked them to remove the fees. We found our own dollies

CANDACE C. 
Rating:
5.0

Customer did not leave a comment.

Jennifer H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL F. 
Rating:
5.0

Customer did not leave a comment.

MARK C. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY H. 
Rating:
5.0

Always friendly and helpful

WILLIAM H. 
Rating:
5.0

Give the same service 5 star.

MICHAEL W. 
Rating:
4.0

The truck service it purpose .

TONYA F. 
Rating:
5.0

No improvement needed. I was completely and pleasantly please with my experience, twice in 30 days. Thank you.

DARLEAN H. 
Rating:
5.0

Customer did not leave a comment.

JOHAN R. 
Rating:
5.0

Customer did not leave a comment.

BRIDGET T. 
Rating:
5.0

Great experience!

KEVIN F. 
Rating:
5.0

Very friendly staff that were efficient

TYRONE A. 
Rating:
5.0

Your phone system is cumbersome.

mark F. 
Rating:
5.0

Customer did not leave a comment.

EMILY F. 
Rating:
5.0

Tganjs

SARAH C. 
Rating:
3.0

Some of my items did get mold & had to be thrown away. Wish there was a way to prevent the moisture.

melanie h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICK T. 
Rating:
4.0

Customer did not leave a comment.

olivia a.  |  First Impressions 
Rating:
2.0

This location is one that I will never gon back to. They called me early next day talking the gas was not correct even tho I used mobile check in and took pictures after she look she said I see the problem it was from a previous time someone didn't log it in right since that didn't work she wanted to charge me for a piece of foam that was left In the truck one piece. Never again and I hope more people find a different location to go to

chris ball C. 
Rating:
4.0

Everything was great except all the debris from the ceiling??? Mice or rot or something created a bunch of saw dust like substance that covered our belongings in the back of the unit we rented. All else was well.

amanda h.  |  Overall Experience 
Rating:
4.0

Treated us with respect and professional. Employees wore masks

Moses A. 
Rating:
5.0

Great experience...employees were professional and efficient. Glad the the young man who I dealt with at the store was such a good guy. Will be back in few weeks to rent one again, for sure!!! Thanks

ERIC M. 
Rating:
5.0

Customer did not leave a comment.

JESSYCA W. 
Rating:
5.0

I Love that you're able to truck share. I only needed the vehicle for a few hours. I picked up the vehicle at 3:00pm and returned it by 7:00pm. It cost me about $33.00 for a move that would have cost a lot more had I hired a moving company. The guy who checked me out was friendly and efficient. The vehicle was perfect!

ROSITA H. 
Rating:
5.0

Customer did not leave a comment.

EVAN E. 
Rating:
5.0

The store manager was absolutely amazing!!!!!!!! I had never rented a uhaul and moved by myself before and he helped me every step of the way.

AMANDA B. 
Rating:
5.0

Customer did not leave a comment.

Taiyonna E. 
Rating:
5.0

Very nice

NORMAN B. 
Rating:
5.0

Fast and courteous service.

Shaylonda C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
5.0

Staff was very warm and kind. Great experience.

JUSTIN G. 
Rating:
4.0

Customer did not leave a comment.

ASHLEE MARIE K. 
Rating:
5.0

I have rented from many UHaul locations in many different states and this was definitely one of the best locations to deal with. The facility is very clean and professional. In addition, the staff was extremely friendly, professional and efficient. I would definitely recommend this location.

MARIO N. 
Rating:
3.0

Well the first location called me 10 minutes before the time I was suppose to get the Uhaul to tell me they booked someone else at the same time as me and gave it to them. Tried to send me alllllll the way out no where near to where I lived.. Had to wait to 3:00 to get another one so had to move in the snow.. I'll never rent from uhaul again.. The new location I went to was decent guy was nice..

Sasha M. 
Rating:
5.0

Best experience ever!

ANDREW H. 
Rating:
1.0

The layout was a lie, there is no easy access to the 2nd or 3rd floor. The units doors don't even go to the ground, so our goal or storing a piano was quickly met with failure. We didn't even bother breaking that tag of the storage unit we just left and requested our contract be canceled. I've never seen such a sad excuses for a storage unit, especially considering it cost the same amount a proper storage unit would cost.

Nicholas O.  |  Online Move In 
Rating:
4.0

I was told by the phone reservationist the facility had a freight elevator to move my furniture to the 3rd floor, so I accepted a third floor unit. When I got to the facility, I learned there was no elevator in the facility. When checking in, the service agent didn’t appear how to input data into the computer. He kept making mistakes and had to redo most items. When I asked if this basic info was in the system because I provided it when I made the reservation. He responded, “ Don’t get me started about the call center.” My movers were waiting to unload their truck and were getting quite impatient. They estimated my fee based on time and had not allowed for a 30 minute check in at the storage unit. These things need to be addressed by management and corrected if I am to recommend U Haul.

MERLE W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kylie S.  |  Overall Experience 
Rating:
5.0

humidity control (musty,, mildew) is understandably sub-optimal on units with outside walls; single dehumidifier for large square foot facility - more of a facility design issue (U-Haul corporate vs. local management); less of a problem for units central to building Bill Meguschar. and staff do a fine job - good service, friendly, helpful, work to resolve any issues and in general a pleasure to do business with; would recommend to others and use in the future cost increases were regular and not as price competitive as some, but I utilized the facility for longer than expected (ended up with 2 units @$150, $300/mo total for over a year) so this was inevitable many thanks, Bill Ellison

WILLIAM E.  |  Overall Experience 
Rating:
3.0

great but cost kept increasing over time, beyond what willing to pay

WILLIAM E.  |  First Impressions 
Rating:
4.0

Recommend putting in ramps and remove the stairs by the unloading docks. It was a pain using one cart to unload things from the trailer, then transfer to another cart and then push stuff to the unit.

Bethany O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Evelyn P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julianne V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nathan R.  |  Overall Experience 
Rating:
5.0

Nice and clean and really good staff I appreciate everything Highly recommended

abi g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Valencia A.  |  Overall Experience 
Rating:
5.0

Good experience....except....the lock is very difficult to unlock. I threw it away!

Michael A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick S.  |  First Impressions 
Rating:
2.0

We canceled our storage unit as sooon as we saw it. There were plywood walls and water satin all along the bottom. There was standing water outside the storage garage as well. Staff was kind and helpful, found us another UHaul storage location to go to.

Mark S.  |  Overall Experience 
Rating:
2.0

The staff could not have been nicer and more helpful. Very professional people. The office area was clean and nice. The storage area was awful. The unit I was shown to had thin plywood walls with water stain about three inches up. Additionally there was standing water outside of the storage unit by the entrance. I was not about to leave my furniture there! The helpful staff found me another U Haul storage facility not too far away that was newer and had cleaner storage. That worked out for us. You need to redo your storage facility or charge way less, I would not have even stored my things for free there though!

Mark S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

glenn h.  |  First Impressions 
Rating:
2.0

The service was exceptional! I give it 5 stars. The storage facility is clean, but is multi-level with stairs and no freight elevator. There is a steep ramp. Loading is precarious and a safety issue.

Nanette K.  |  First Impressions 
Rating:
5.0

I choose uhaul because they are a name that has been trusted in for many many years and they are still here. A name and company that I have use in the past without any issues or concerns. Thanks Uhau

Charlotte C.  |  First Impressions 
Rating:
5.0

The young man that helped us was very friendly and efficient. The handle and the lock do not line up very well....had a difficult time getting the lock to work.

Michael A.  |  First Impressions 
Rating:
5.0

My attendant was very helpful with showing me how to get into my storage unit and kindly showing me where it was. I was very grateful for that because this was my first time using a storage unit.

Sara D.  |  Overall Experience 
Rating:
3.0

No elevator. Had to walk heavy things up the steps to storage.

martha d.  |  Overall Experience 
Rating:
5.0

A few years ago I came to this location, and it is the same...if not better! Good friendly, quick, professional service. If this location was not convenient I'd still come here! Thanks 😊

tikisha t.  |  First Impressions 
Rating:
5.0

Service was excellent. To find service workers that are willing to go above and beyond is a rare treat. I have always been treated like a VIP by your workers

Donna Mae W.  |  Overall Experience 
Rating:
5.0

This facility had knowledgeable staff whom were quick, friendly and professional. The unit and building appeared clean and well kept. No lighting within the storage unit, but well lit halls.

amanda h.  |  First Impressions 
Rating:
5.0

Great service, cheap price, keycard access was very cool.

Valerie D.  |  Overall Experience 
Rating:
5.0

UHAUL made our moving process very smooth. We stored items as we packed and then load everything on a big truck on moving day.

Lidia M V.  |  Overall Experience 
Rating:
5.0

William -manager was above excellent in fixing my problem which came from a different uhaul location.. Customer service and smiled and made sure i was happy

Linda R.  |  First Impressions 
Rating:
5.0

Customer service is ‘GREAT’, not only did I feel special but overhearing other customer transactions everyone is treated TOO NOTCH

Del E JR p.  |  First Impressions 
Rating:
5.0

Very good

martha d.  |  First Impressions 
Rating:
3.0

The office manager wasn’t the best/very rude & she has terrible customers service but the rest of the staff was great.

Jackie T.  |  Overall Experience 
Rating:
3.0

The younger, male employee were clearly hitting on me and it made me uncomfortable. Women should be allowed to go places without feeling like they are on display.

Molli P.  |  Overall Experience 
Rating:
5.0

I say excellent because the staff was very knowledgeable helpful and courteous at all times in the facilities we kept outstanding

andrenai n.  |  Overall Experience 
Rating:
5.0

The gentlemen working there were quick to help and made the process of getting a storage unit very easy. The facility was clean, storage unit was clean and dry, and well kept.

Jesica J.  |  First Impressions 
Rating:
5.0

Awesome Service Was Very Explanatory and took me to the unit so I could better understand the sizes. Very Professional !

jamie c.  |  First Impressions 
Rating:
5.0

Great customer service

sharon g.  |  Overall Experience 
Rating:
5.0

Customer service was great 👍

sharon g.  |  First Impressions 
Rating:
5.0

The guys here are great!!!

Kimberly C.  |  First Impressions 
Rating:
1.0

My lock broke and I didn’t even use it. I was charged for another lock. It should have just been a return.

eric v.  |  First Impressions 
Rating:
2.0

Had to pay rent for a month after moving my stuff out.

Charity W.  |  Overall Experience 
Rating:
5.0

Very easy, clean and convenient.

Daniel H.  |  Overall Experience 
Rating:
4.0

I really enjoyed you guys service. The hours as far as trying to get my stuff wasn't convenient enough wasn't able to go at certain times.. Like the cart idea but getting it up and down the steps hard

fantasha c.  |  Overall Experience 
Rating:
1.0

Uhaul storage have roaches. When I told them they go get a attitude with me because I told them about their self But on the other corporate in a really nice but the manager there Tracy have a nastyatt

tameka g.  |  Overall Experience 
Rating:
3.0

I didn't mind using the uhaul storage space but I just couldn't afford it at this time..

ebony c.  |  Overall Experience 
Rating:
5.0

Thanks for the wonderful service... that was provided

carolyn j.  |  Reservation 
Rating:
5.0

Tracie Bowman was fantastic! One thing after another went wrong with U-haul/our move from the beginning, but once we got to Tracie's storage facility things completely smoothly, all thanks to her!

Nicole W.  |  Reservation 
Rating:
5.0

Keep up the good work.

Sheila W.  |  Overall Experience 
Rating:
4.0

Was distraught when I arrived there.Hot,rejected from my sisters house.But u have a Young lady(Africa American)that worked that day,and she went far n beyond her duties.I appreciate her n Uhaul.

Bonita P.  |  Overall Experience 
Rating:
5.0

The custome wasbeautiful it a new staff Worker everyone was patient even she took her time she wasn’t rushing me and I had a line out the door but they got us in and out

tameka g.  |  Reservation 
Rating:
5.0

Very good

VICTOR D.  |  Reservation 
Rating:
3.0

For the most part, everything was fine. My card somehow got deactivated but was deactivated with no issues. Would also think of charging less

BRIAN B.  |  Overall Experience 
Rating:
4.0

Greater accessibility for people with units on upper floors to and from cars, trucks or trailers

BERTHA S.  |  Overall Experience 
No reviews have been submitted for this location.

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