Excellent people and very attentiveISMAEL A.
Customer Reviews for U-Haul Moving & Storage at Kirkman Rd
Orlando, FL 32811
(Kirkman just south of Old Wintergarden Rd)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The owner Nate is a sweetheart and very helpful ! Also his staff is very friendly and always was nice to me when I came in. Definitely a great team !jasmine j. | Overall Experience
keep up thegood work....HOWARD G.
Customer did not leave a comment.LEONARDO B.
Customer did not leave a comment.Alfredo E.
Customer did not leave a comment.Viet P.
Customer did not leave a comment.Tony D.
I told to the atender that I need a truck to put a mattress king and he gave to me a Van GMC Savana And I cannot put the mattress inside the car.Henrique W.
Good customer serviceLuis R.
I was very satisfied with Uhaul and the staff there for My storage unit. I will use there service again. Thanks Uhauljerry j. | Overall Experience
Customer did not leave a comment.Keishelle T.
Customer did not leave a comment.Erica H.
Staff was extremely professional, courteous and patient. I had no issues throughout my rental experience at this location.Kim M.
Customer did not leave a comment.Olga B.
Customer did not leave a comment.Javier M.
Have used the services beforeMarcia F. | First Impressions
The manager demeanor is totally unacceptable for people that's spending money. He always state what he's can't do but keeping customers are the most priorityMarlon R.
Customer did not leave a comment.Edelzy C.
Great customer service from checkin to checkout.LERA B.
Customer did not leave a comment.Natasha S. | First Impressions
Customer did not leave a comment.David V. | Overall Experience
Customer did not leave a comment.Wolfgang H.
This location needs to be investigated for shady and fraudulent business practices. They have no drop off box for keys, doesn't notify their customers that the drop off box doesn't exist, doesn't allow nightly rental drop offs despite what the contract states and threatens to charge $100 if we drop off the truck after hours even though our agreement states an after hour drop off time.Deborah S.
Customer did not leave a comment.Jackie M.
Check in was efficient and friendlyJohn M.
Excellent customer service.. Recommended to anybody that needs to move something or move around is very well recommend it.Nelson P.
Josh was really helpful. Cheer to you!Mehmet C. | First Impressions
The person who attend same during check in check out very helpful very professional.Kirankumar P.
Customer did not leave a comment.DEBRA J. | Overall Experience
Very friendly stuff, thank you for great serviceKHALIL B.
I had an excellent experience. The staff were all friendly and efficient. The cargo van was in great condition and was great in delivering my new mattresses. My only suggestion is for the company to get an after hour drop box.Bernadette W.
The front office girl, didn't have customer service at all she was very rude, multiple times I have to stop her talking because I haven't finished talking. And no greeting at all when ppl come in. Overall she must be removed from this job or Learn how to provide great customer service.Jonathan G.
I have to stop the lady multiple times because I wasn’t finish talking. This is very rude and no customer service at all.Jonathan G. | First Impressions
Customer did not leave a comment.ken m. | First Impressions
Customer did not leave a comment.Raymond R.
The truck - front cabin could have been cleaned better. There was old water bottles under the seats and sticky substance on the middle seats and cup holders.Karlie S.
Customer did not leave a comment.Delvye P.
Nothing is covered in the insurance! Its a waste of timeBarbra G.
Customer did not leave a comment.James W.
Customer did not leave a comment.Zakia W.
Customer did not leave a comment.richard W.
Very good customer serviceTanesha R.
Customer did not leave a comment.Neil J.
Great rental experience. Easy pick up and delivery. They have all the moving items needed. Only problem I experienced was with the app not recognizing my rental and no option to enter your contract number.Eric H.
Customer did not leave a comment.fredrecia H.
Customer did not leave a comment.Victoria P.
Customer did not leave a comment.JOHN D.
Khalil was excellent ! He was very professional and knowledgeable. Although it was busy he was able to keep his composure and assist everyone in a pleasant and timely manner. I was blown away by his commitment to excellence he's definitely a great asset to your team!Maria H.
There was one service person and I waited an hour. My reservation was cancelled for no reason and nobody knew why.yordani A.
Customer did not leave a comment.Jason J.
Customer did not leave a comment.Scott B.
Uhaul.com allows for you to book as though you can drop the car off overnight (after the location closes). Once we arrived at the location, they informed us that you can't do that as they have no way to collect the keys. This is false advertising. We would not have booked at this location had we have known this.Nathan M.
Thank uyvonne w. | First Impressions
More staff outside to increase better flowMichael M.
Customer did not leave a comment.Gabriel L.
The receive the equipment taked more than 40 minutes under the rain Recommend them probably if they improve customer service satisfactionOscaromar O.
Customer did not leave a comment.STEFANI D. | Overall Experience
Customer did not leave a comment.GERMANE L. | Overall Experience
Customer did not leave a comment.Frank O.
First of all, the staff (Hayley & Kaleem) were courteous and helpful, thank you. The management was disappointing. Areas where the improvement can be made are: 1- Wait time: I completed everything online using Mobile App, still had to go into the office and wait 1hr and 20min to pick up the truck. If I go thru trouble of entering my DL, CC number and address in the app, why do I need to give it to the office again. Especially if this is not my first time renting a truck with UHaul. 2- Condition of the trucks: First truck which was given to us smelled like an ashtray. Heavy smell was unbearable. When we requested a change, the MGR came and agreed with us that it was very bad and replaced the truck with another (thank you). However, the point is that someone who inspected this truck, when it was returned, should have pointed out and do something about it. I didn't have to point it out. 3- Condition of the trucks - Again: The second truck had both mirrors, driver and passenger side) recently silicone/glued at the base which was messy nevertheless. However, the passenger side was not moving/ aligning for my sitting which made it dangerous and useless. The driver side mirror was too loose which was shifting/rotating with the wind and I4 puddles/holes.AZIZ A.
The staff at this location were very nice. Khalil did a great job helping us. Thank you.Basem Y.
Not sure why I was changed $36 for going over in miles when I turned in the truck a day early?Charles G.
Customer did not leave a comment.williams A.
Nice and helpful staff. Especially KT, great attitude and goes above and beyond.Chad Z.
great service and friendly peoplemichael C.
Customer did not leave a comment.Joel B.
Customer did not leave a comment.Jessica S.
Everything was greatLuther S.
Customer did not leave a comment.Ravi R.
The young man at pickup was outstanding and very helpful. Wish I could say the same about the gentleman at my drop off. I was not as familiar with your new electronics checkout procedure.Constance B.
Customer did not leave a comment.Sarunas V.
Customer did not leave a comment.Nathan D.
Customer did not leave a comment.CHARLES O. | First Impressions
Customer did not leave a comment.James P.
Customer did not leave a comment.John W.
Customer did not leave a comment.Totaram M.
Customer did not leave a comment.Alexandert G.
Very goodAngel R.
Customer did not leave a comment.Luis O. | Overall Experience
Customer did not leave a comment.Luis O.
All the employees were great. Great customer service and employees were very helpful. Easy transaction 5 stars âï¸âï¸âï¸âï¸âï¸Jose O.
Nathaniel was great. I was in and out in no time.Dathan G.
Customer did not leave a comment.Alan M.
Customer did not leave a comment.JEFF L.
Customer did not leave a comment.David P.
Always a great experience at this locationsJean Carlos P.
They told me that I would be credited for extra gas, then refused to.MaryBeth B.
I had troubles with the tire on my car haul popping, however, I still give 5 stars. Everyone at UHAUL did everything they could to help me along the way. I appreciate them for that.Ashley B.
There was nobody in the store. And then they scammed me to pay more. The truck stank.Nino P.
I was locked out of the truck that i rented and there was no spare key available to get back into the truck. I had to request my own personal roadside assistance to recover the keys that were locked inside the vehicleJulian S.
Customer did not leave a comment.Willie F. | Overall Experience
Customer did not leave a comment.Peter Thomas P.
Customer did not leave a comment.Jorge P.
Customer did not leave a comment.Sharmila K.
Customer did not leave a comment.Kenia G.
Customer did not leave a comment.Katie A.
Has to wait a little whileRodney F.
Customer did not leave a comment.Suzanne B.
The staff is amazing! Nice and professional guysMarcelo A.
The gentleman who checked us in was very nice.James L.
Customer did not leave a comment.pamela D.
Customer did not leave a comment.yvette W.
Trailer was dirty on outside, not washed for long timeStephen W.
I had an great experience from the beginning of the rental to the return of the rental. The staff was friendly and very professional. I would gladly recommend you to another.J W.
Customer did not leave a comment.JunHee C.
We picked this U-Haul because it had both storage and equipment (trucks etc) turn in. We drove 1111 miles and were exhausted, and thankfully Nathaniel made our move in so smooth. As soon as we got there, he greeted us. Then, he walked us through the process of turning in our equipment (we had a trailer and a truck) and setting up our storage unit. Super efficient and we were checked-in in less than 10 minutes. The storage unit itself comes with complimentary dollys, which were not provided at the storage facility in the state we were moving from, and that helped us move our stuff even quicker into the unit. Highly recommend this U-Haul for both your equipment rental and storage needs.FRANCISCO C. | First Impressions
Customer did not leave a comment.Matt D.
They need more people working the the equipment return area , tried to return trailer it took me about 15 mins before someone showed up I disconnected the trailer my selftaylor S.
Customer did not leave a comment.LUIS V.
Customer did not leave a comment.Alexandra J.
Customer did not leave a comment.Carla I.
The staff is amazing and truly helpful definitely would come back management is amazing.henry d. | Overall Experience
Customer did not leave a comment.JUAN M.
Very helpful and friendly staffAlexander C.
Unit was clean, Josh was awesome in checking everyone in on a busy day. He was the only one there when it opened and did a fantastic job.Timothy M. | First Impressions
Khallil went above and beyond and was extremely Helpful. But there were two other employees when we came in for the moving truck that were extremely rude and unhelpful. Emivalentina and Nathaniel We’re both extremely rude and unhelpful, there was absolutely no parking in your lot our appointment was for 10 o’clock we got there at 10:30 because we had to take a car back home because we had nowhere to park and stood in line for 20 minutes and then got to the front at almost 11 and we were told that our truck was given away Because we were late By Emmy Valentina. She had a very I don’t care attitude. We had to ask questions in order to get another truck and pay more with no dolly. Nathaniel who I am assuming is a manager was not helpful at all either he was also rude.Linda V. | First Impressions
Customer did not leave a comment.troy F.
Customer did not leave a comment.Natalia A.
The staff was always friendly and helpful. This is the first place I will call if I ever need Uhaul again. Thanks for everything.Paul C. | Overall Experience
Customer did not leave a comment.Jason P. | First Impressions
All the staff was very helpful and knowledgeable. I’m very please to have used Uhall storage at Kirkman Rd, Orlando, Fl. I loved the climate control interior and the very convenient huge elevators. I would use this store again if I had to.YUDELKA S. | Overall Experience
Just keep up the good work staff is excellentBissoondai K. | First Impressions
I wish you had more of 10x30x15 to rent :) This is the size that I was waiting for.Sue B. | First Impressions
Customer did not leave a comment.Torry T. | Overall Experience
Customer did not leave a comment.Wilfredo P. | Overall Experience
The property manager is very rude and unprofessional.. I have never seen a business that don't put customers first... I will not recommend this to my worst enemy.tamara r. | Overall Experience
Good team here!Rodney B. | Overall Experience
Excellent all round. Staff were very helpful and made it a great experience.MITCHELL P. | First Impressions
There’s no way to leave the security card in the storage unit after you clean up , because you use it to leave the premises through the gate.DONOVAN R. | Overall Experience
Customer did not leave a comment.Mary C. | Overall Experience
Customer did not leave a comment.MARJORIE W. | Overall Experience
It would have been nice to have a light in the outside unit. Had to use my phone light whenever I came over at night. Overall, it was a great experience.Reginald H. | Overall Experience
Customer did not leave a comment.JUSTIN A. | Overall Experience
Customer did not leave a comment.Ehab A. | Overall Experience
Customer did not leave a comment.Jason F. | First Impressions
Great Staffvictor b. | First Impressions
Customer did not leave a comment.Rodricka B. | Overall Experience
Customer did not leave a comment.Meghan W. | First Impressions
Customer did not leave a comment.David S. | First Impressions
Management is very unprofessional and woodedJEAN FRANCOIS D. | Overall Experience
Customer did not leave a comment.SALENA W. | Overall Experience
I rented a unit at Uhaul for over ten years or better I had no problem the GM Mrs Wendy was Great during my stay my property remain safe and my record collection in good condition I wish the rent could be lower for long time tenants like my self but it didn’t happen. Good bye UhaulGLENN J. | Overall Experience
All my furniture was molded and there was a leak in the room of my storageKeionna B. | Overall Experience
Customer did not leave a comment.brianne p. | First Impressions
Customer did not leave a comment.Rodricka B. | First Impressions
The services are excellent. This recent experience was very good and kind.marcio c. | First Impressions
Customer did not leave a comment.PHILIP H. | First Impressions
Staff is very helpful and professionalClaire T. | First Impressions
Customer did not leave a comment.Fentura J. | Overall Experience
Nate and his team could r offer a better service at such a transition, moving is never easy but they help take the edge of in making easy to do business with. I have had tonutilize them for a number of different occassions and everyrime it was exceptional service.CHRYSAN G. | Overall Experience
I moved my belongings to this storage facility since 2020. Ever since then, my overall experience with this facility has been exceptionally beautiful. Without a doubt, This moving and storage facility has offered me an excellent customer service, the environment is very clean. The staff are very friendly and helpful. If I have to use this service again I shall always come back. Thank you.Regina O. | Overall Experience
The staff were very helpful :Thank youMOHAMAD H. | First Impressions
Customer did not leave a comment.Renee A. | First Impressions
Buen servicio , buen trato y amigable costumer service , gracias 🙂Norma R. | First Impressions
I was told I had to return my one way uhaul to the original location I designated for the return instead of the location I was at. They had me drive 20 mins out staying I'd have to pay extra to return at a different location than originally planned.Aren H. | First Impressions
Customer did not leave a comment.Jessica L. | First Impressions
Very helpful staff. Zindane was a great help and made the move in easy.Benjamin C. | First Impressions
This staff was amazing, moving is stressful, the team of GLen and all the guys were so extremely accomadating , understanding and kind ,it helpded immensely with the hassel of moving.I I couldn't think of one recommendation for improvement.CHRYSAN G. | First Impressions
All staff there were extremely helpful.MICHAEL T. | Overall Experience
Easy process to get the unit and easy to check out! Fast Friendly Service! Clean area. Thank you very much!Michele H. | Overall Experience
Demasiadas cucarachas,pero demasiadasJUNIOR H. | Overall Experience
This facility is not managed properly. They gave away a climate controlled unit that was reserved in person for over a week. Then told me that there were no other available climate control for miles. I settled for an outside unit but wasn't happy with the decision. However, I had to make a decision due to the movers being in route with my belongings. I was and still is extremely upset and inconvenienced.Farrah R. | First Impressions
Very helpful and informativeJoscelyn M. | First Impressions
Customer did not leave a comment.SAAMANTHA ELAINA B. | First Impressions
Customer did not leave a comment.christopher m. | Overall Experience
Customer did not leave a comment.Colleen G. | Overall Experience
Customer did not leave a comment.CHARMAINE W. | First Impressions
Customer did not leave a comment.regina b. | Overall Experience
Very helpfulAngie L. | Online Move In
All workers including the manager went above and beyond to make sure our needs were met after a long trip from upper Tennessee. They are even locating us a dolly for our move put in a few weeks.BRIAN H. | First Impressions
Great job! Excellent service!Diego L. | First Impressions
Customer did not leave a comment.philip B. | Overall Experience
Customer did not leave a comment.Gaybrielle M. | Overall Experience
Very great customer service! Thanks!Darrell Coy S. | First Impressions
Customer did not leave a comment.alvaro p. | Overall Experience
The after hours door access was very small. Should have access to larger door after hours 4 removing larger furniture Also, lighting in the storage area would be niceLatrencia J. | Overall Experience
Customer did not leave a comment.alcance c. | Overall Experience
The GM and staff are super helpful.Lance F. | First Impressions
The staff were friendly and professional and Nathaniel took very good care of us.Seccionie D. | Overall Experience
Helpful staff.MICHAEL T. | First Impressions
Customer did not leave a comment.Theodore H. | Overall Experience
Customer did not leave a comment.Shermac S. | First Impressions
Customer did not leave a comment.Noah C. | Overall Experience
You give people the cost of storage with out the tax amount. There for every month the payment is short. Because the tax is not included. This is a ripoff. Not a good way to keep people coming back.Mary N. | Overall Experience
I walk in and I’m waiting in line, Melissa was on the phone a gentleman came up to try an help me out but said he couldn’t cause he only does storage. She didn’t apologize for keeping me waiting. I had to unload my truck and be at a house viewing. My information says 15in truck I wasn’t aware that the storage I reserved was going to be very small. So I asked Melissa if they had anymore storages she said no but the website stated their were two available unite, she said they do that to overbook us, which makes no sense cause for a person like me coming out of state moving with a whole truck full. So I checked another location which stated the same thing they had three available units but when I called customer Service so they can double check cause when I called the location they did not answer their phone when I called, she also seen these units were shown but not available. This was a big inconvenience, this whole experience with Uhaul was. The communication need to be better, I was very upset but kept my cool this whole experience. Now I have to have two locations for my things and I don’t even have a car to be to going back and forth to both these locations.Jasmin R. | First Impressions
Nathaniel Ware manager is awesome!! He was so helpful!!! He made moving states much easier!! Thank you!ANNA R. | Overall Experience
Team was awesome. All worked hard and did a great job. Lots of available trucks. Nate and team worked hard.VINCENT D. | First Impressions
Best customer service and I drove the worst truck ever from Michigan to Ann Arbor and no one mentioned any compensation about the hustle I had with a uhal truckEhab A. | First Impressions
Customer did not leave a comment.Cleunice w. | Overall Experience
Nathaniel was very helpful and friendly.Darling T. | First Impressions
Customer did not leave a comment.steve s. | Overall Experience
When the units flooded, the Uhaul workers there to move our items, they were careless and broke a number of things.elizabeth r. | Overall Experience
The staff quickly got the paperwork and the unit for me. They were able to meet my storage needs and made everything really easy.SHARONR B. | First Impressions
Customer did not leave a comment.Mary N. | Overall Experience
Customer did not leave a comment.jonathan l. | First Impressions
Customer did not leave a