Customer Reviews for U-Haul Moving & Storage at Kirkman Rd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Kirkman Rd

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Andreina J. on

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The ladies at front desk were extremely rude and made me and my family feel uncomfortable. I would recommend hiring people who take better care of your clients. Wouldn’t recommend this place to anyone again. Sorry.

Anderson Mattei X. on

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Customer did not leave a comment.

Kelvin B. on

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Mayra N. on

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Nothing everyone was great. Friendly and informative/ very professional.

Lutfi Y. on

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Customer did not leave a comment.

Marco V. on

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The team that received the truck was courteous and make the process easy. Also I forgot my sunpass and they returned to my the following date

Matthew K. on

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The truck itself was fine, and we didn't have to wait long to get it. A five-star experience turns into a two rather painfully. We've rented from U-Hauls dozens of times, the ask is always fill it up, so my daughter filled it up a little past full so there would be plenty to drive to the place and drop it off. Sadly this location had a different policy and only started us with half a tank, so she put in about $40 extra that we didn't need to. Thinking It would only be fair that they credit us for this benefit to them, we went ahead and dropped it off only to find out the bill will only be adjusted if you put in too little, in order to overcharge you for gas, if you put in too much, you donated it to them and it is not reimbursed. Predatory policies might make you a few extra bucks, but hopefully it also loses customers.

anne C. on

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It took way to long to get my reserved truck , and then the paperwork was wrong . And upon returning the equipment, I was told, my personal vehicle was NOT secured properly or safely !! This could have caused a major accident! Please contact the Texas location and hopefully prevent this from happening again.

Tomas P. on

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No comment

Irina G. on

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Wanda H. on

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Beth H. on

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Please have more parking available for drivers who want to swap vehicles or need additional helpers.

Victor M. on

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April O. on

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DENNIS U. on

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Needs a secure DROP BOX!! Shouldn't have to come back to bring the key back the following day.

Ismael N. on

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It was fast and the the lady that attended to me was very helpful

Venice N. on

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Ruby M. on

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Gary B. on

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I pulled in with the truck and service was there in seconds. Very helpful and service was excellent.

Joselito I. on

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The people who work on the return department are rude. They want me to drop the trailer in the back of their facility and the return section is where I park. When i told the guy that was his job to put it in the back of their facility not me. After that they began talking shit keep repeating that oh his in a hurry that's why he can't drop it at the back and that's annoying to me. It's their job and when I don't have the time to do it for them they get mad ? That's not a good service

JAMES B. on

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Neil E. on

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The final cost were too high . Something was off .Either you used deceptive advertising or cost were added that should have not been .

edi D. on

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RANDALL L. on

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BRADY H. on

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The two gentleman that brung the car up did not greet us as we walked up to the car, I had to ask if this was the vehicle I was getting because they didn't say anything to us!! they also did not walk around the truck with us to go over damages on the truck. This was not a great experience. But Ms. Wendy at the front was great!

Daniel D. on

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Nathaniel was very helpful and professional

Jill C. on

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Thank you for taking good care of me and my belongings. The staff at U-Haul is very professional and performs there job exceptionally well. Equipment guys, front desk ladies, thank you!! Two thumbs up

Joshua J. on

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The woman that called was pleasant and helpful. The man that gave us the truck at the location was rude, not helpful at all, and the truck was nowhere near the condition of the picture. Had I not had an appointment and could reschedule, I would have rented from another vendor.

nerwin M. on

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Customer did not leave a comment.

Kimisha R. on

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Good customer service from all of the employees.

Gladys L. on

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Suni N. on

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Taylor H. on

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I rented a unit from this location twice. DO NOT RENT FROM HERE. I spent $180+ for 12 months, had to move out in complete darkness and my unit was covered in RAT DROPPINGS.

William A. on

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One person outside waiting for customer to come out. Waited for 3-5 minutes and no one. Sent son in and two men shortly came into view. Told hooking up a trailer. SUV with fancy trailer did appear and left. Also, more parking.

Arias C. on

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Michael W. on

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Fast in and out on pickup and was able to drop off the rental after hours with no issues.

Erik H. on

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Cleia R. on

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Thank you for all !

MARVIN A. on

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Customer did not leave a comment.

SHABANA S. on

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I love the people here! You can tell the manger leads a good team.

Tim A. on

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Best customer experience. Very caring team!

Lemuel R. on

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Experience was very smooth during a hectic move. Uhaul made everything simple and everyone was very helpful.

Marvel M. on

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Customer did not leave a comment.

bonnie M. on

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The overall experience was good. I don’t care much that you have to make a u-turn to get to the store. Also, the return process of not having a drop box for keys to equipment that comes in after business hour was not a pleasant experience. I could not get system to recognize my location at the store by way of cell phone. I don’t have that problem when I use maps on my phone under other situations. I have used U-Haul many times over the years.

CELINE F. on

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Mwen swete tout moun kita bezwen brote ou al chache yon bagay ki Lou vin lwe yon uhaul bon machin bagay serye net.

Valerie W. on

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Customer did not leave a comment.

Essie J. on

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Very good P/R with customers

ROWANA W. on

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Terry was great. Managment was great!

Stanley M. on

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The truck was out of line but other than that, it was good

Jeffrey P. on

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Customer did not leave a comment.

William V. on

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Put a new lock box so we can return the truck when you are closed.

Horace D. on

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Tell More people you change by the mileage

Ryan S. on

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Customer did not leave a comment.

Sharla T. on

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CJ L. on

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Friendly And helpful Bunch

Eduardo K. on

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Customer did not leave a comment.

Tanya R. on

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Friendly and clean environment

Tisuleko z. on

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The place was very clean

Shirley C. on

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Customer did not leave a comment.

Sebastien C. on

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The staff was very friendly and informative. Information Regarding how things work was very clear and all my questions were answered. Thank you guys for doing such an awesome job!

Bonnie T. on

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They were very helpful and cheerful.

Elena L. on

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Customer did not leave a comment.

Marta R. on

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Excellent Service I love it. Excellent Staff.

Stephanie P. on

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They need a wider gate so vehicles can pass. Huge traffic jam, blocked main road and parking spaces, had over a half dozen drivers stuck while returned rigs were being checked in and moved around. Two trucks couldn’t pass each other so everyone was stuck in one direction or the other. Otherwise staff were great.

tshwanda T. on

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Customer did not leave a comment.

Wendy B. on

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We had to pay a deposit of 100 dollars and did not get it back yet. It says the card was refunded but it did not get credited

William N. on

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Very friendy... enjoyed the experience.

Robert R. on

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Excellent!

Ken A. on

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Customer did not leave a comment.

Deborah R. on

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Henrietta T. on

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Need to have management call me at 407-860-5610. Thanks

jennifer R. on

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Jorge R. on

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I have been to three different locations in the past two weeks and have found nothing but true professionalism at all of them. All of the staff have been extremely friendly and helpful, including returning the tow dolly, but not the truck a day early. I truly appreciate how we were helped with smiles on their faces and with more professionalism than i have seen in many other businesses. Kudos to you all.

Cynthia R. on

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To whom it May concern, There’s no improvement needed for me everything was great and no problems the service was Good Thank you

Larry S. on

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Make sure to check the truck fully. I had ordered a dolly and furniture pads. When I arrived at my destination and opened the door, there was no equipment which made the move an hour longer having to carry everything. It also cut into my time to return the truck properly based, so I got overcharged for something I didnt have and for a little bit of gas I couldn't refill in order to get it back on time. Also the staff were slow responding. They talked a lot to each other rather than focus on the checkouts. They are very nice. Just not as focused as needed for people who are on time schedules.

Cavelle B. on

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Customer did not leave a comment.

breana H. on

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Gas was not to low unnecessary 6.00 $

KIM P. on

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Guan R. on

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Queller A. on

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Michael T. on

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Leo B. on

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everybody there was great and friendly and very helpful i would use yall again and tell my friends and family great experience God bless yall

Martha B. on

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Quaneesha L. on

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cliff L. on

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Everything went really well and staff were very nice.

lorena f. on

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Excellent customer services

Marcos D. on

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Everything good

Rommie L. on

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Customer did not leave a comment.

MAXISE V. on

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Staff need more training on how to speak to customers. They are very rude and nasty

Debra E. on

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Everyone was friendly and helpful, I have no improvements to recommend.

RACHAEL B. on

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Customer did not leave a comment.

Pamela M. on

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BOBBY B. on

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Nothing; great service!

Chelsea R. on

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Customer did not leave a comment.

Kenneth J. on

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Justin J. on

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Nothing

Almerindo D. on

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Customer did not leave a comment.

Allan M. on

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Mena G. on

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Choose good customer service agent and do not put customers on hold forever

James H. on

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Patricia H. on

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jewel M. on

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Carolyn O. on

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Marcio D. on

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I think that the tracks them need greater care and maintenance

William D. on

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Customer did not leave a comment.

Raquelle T. on

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Kelly M. on

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This was the easiest thing we've done as far as moving. Rented the truck the same place as storage. No running around returning truck from storage. I would use this facility again

CHARLOTTE A. on

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Great customer service friendly and helpful one of the workers actually helped me move my mattress out:) awesome place!!

dwayne y. on

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Was very helpful

javed n. on

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best experience will definitely recommend to friends and family

winston h. on

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Excellent Customer Service

Teyarnna S. on

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Great customer experience with the staff

Brandon H. on

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Thank you

CECIL M. on

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Overall, we were pleased with our experience at this U-Haul location.

javed n. on

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very nice and helpful people

jose d. on

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Wendy and our team. Great job!

LASHAWN D J. on

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I have same size unit as in MD however I pay a hundred more a month here and had to buy new lock? Spent 350$ on fuel and there was confusion and tried charging me 1200 despite contact stating 892

atilio d. on

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Very good,it's very convenient.

jeannie g. on

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Very helpful and accommodating. All staff we worked with was helpful and friendly

maria g. on

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Good, but false advertisement, saying the first month was free

Homer M. on

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Everything was great just wish the hours was open 24-hours to your personal storage units. At least until midnight

Stephanie R. on

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Excellent employee service

SHATERIA A. on

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This facility is horrible! None of the workers are on the same page! They had major water damage and instead of the owner moving you into another unit the same size they move you into a bigger one.

mary h. on

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Staff here is very rude in the front office. The workers in the back/outside are nice and super helpful. Beware they will lie to your face and then deny everything that you agree on.

lashonda j. on

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Not a good experience

Felicia M. on

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They staff there was very friendly and pleasant. But the staff at Old Chyenne Hwy was the worse experience I ever had never want to go back again.

Scott G. on

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Great customer service.

Mark W. on

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Exceeded all my expectations!

deidre s. on

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Everyone was great and friendly; enjoyed my experience!

CINDY B. on

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When I moved my stuff out I found rat pop on the floor ..

joseph d. on

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Wendy was a pleasure to work with. Very personable and pleasant. She explained everything and showed me how to get in and out of the facility after hours!

jeffrey b. on

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The young man that check in the trucks was very helpful, and professional.

PHILIP S. on

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Wendy Ford has been fantastic for the fifteen years that I have been a customer!

siobhan j. on

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Wendy extremely rude.

Antoinette S. on

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The people who Run are very nice

Antoinette S. on

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Just thank you, nice people.

Jill C. on

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Very professional experience. Having had some rough times of late, the lady at the counter was very kind, quick, and thought of things I didn’t think of in terms of my needs for my move. many thanks!

Luciano M. on

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I had a very good experience with Uhaul, I recommend.

Hoda b. on

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Thank you for your service. All the staff very nice and friendly. Every time I call they were very helpful. I will refer you to everyone.

DEBra B. on

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I keep asking you to stop sending emails to deb.brooks@gmail.com This is MY email address and Debra Brooks keeps giving it out knowing it’s not hers

julis r. on

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Elevator need to be fixed. It doesn't matter which floor you push, it goes to the 3rd floor first.

JONATHAN S. on

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My overall experience was good. I was not happy with the rising cost of monthly rental.

sthaphalis l. on

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Everything was great

Karen M. on

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Wendy and her team do a fantastic job! We were always treated with professionalism by Wendy and her staff.

Andrea W. on

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A few boxes and bags of comforters were wet and mildew. Found a dead rat in the unit.

NANCY S. on

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I will miss not seeing Wendy the manager. She is the greatest person. She was always very helpful. She is an asset to the u-Haul family. Nancy Spain

sherita c. on

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First unit was leaking move to new one and it was infested with rats and palmetto bugs. GM does not care and would knowingly rent out units no matter conditions. The list goes on but no more charters

Brad L. on

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Our storage flooded but u-haul was so amazing about it and they were so helpful so I would definitely recommend them to friends!

sameul m. on

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None

Toccara W. on

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This is by far1 of the best storage facilities in Orlando. The climate controlled units and facility are so clean. Plenty of push carts and room.

albert o. on

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Great costumer service

Brandon S. on

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The unit leaked water onto my items. I have filed a claim and have not been contacted back.

karrie k. on

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An utter and complete nightmare. Thought I had 24 hour access, but I didn't and then the manager locked us into the lot with no lock on our truck and our truck and moving help still there and not done

barbara c. on

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uhaul reservation lied to me get there at location no such unit or rate. Very bad sevices.i try to resolve the problem no one got back with me.

JOHN B. on

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I would definitely recommend this facility.

douglas b. on

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Very organized and staff pleasant and helpful

Ernesto P. on

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Will consider using the storage again

Christopher B. on

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Excellent staff and facility

DAISY L. on

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For two years of storage use my experience was always met with a smile a hello something so simple made my day during my time of transition . Staff and Management were Awesome especially Ms.Wendy 🤗

charles Leon S. on

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Everytime that I call U Hall for a Truck and recent Storage there Friendly Management and Staff I Highly Recommend these PeoPle does a Great job for Your Company keep up the Great Work and you will

Alma R. on

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The customer service is wonderful. They went above and beyond to help with our needs. I would highly recommend them.

Brittany G. on

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👎🏾

Marye J. on

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When i have a emergency i prefer that storege it's. A very clean place

PANYA C. on

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I’ve been using this facility for my storage, packing and moving needs for 8 years. Wendy is great!

yesenia b. on

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Thank you