Customer Reviews for U-Haul Moving & Storage at Kirkman Rd

Rating:

5.0

Very nice and easy to take out

Rating:

3.0

Gary and the whole team that works in the morning are the absolute best. They were all very courteous and helpful. On the contrary, the two ladies that worked the evening shift (at 5pm) were not. They were more involved in gossiping and eating than helping us. After we gave them the keys to check the truck, we stand in front of them for a while and they not even bothered to let us know that we were done. We had to ask them again if everything was good and then they said: oh yeah, you are done long time ago. (Like the if we were not standing in front of them). Very bad customer service mainly from the one that checked us out.

Rating:

4.0

Customer service was excellent. The Cargo Van that was rented to me stunk so bad like cat pee. When I started my rental, online.it never stated that I needed a Credit Card it allow me to put my debit card information. Some how they should post it when going through the process of renting.

Rating:

3.0

I was really disappointed when they delivered a truck to me with a broken rearview mirror, putting me and other drivers in danger throughout the journey. It made it impossible for me to change lanes, significantly increasing the possibility of having a traffic accident.

Rating:

5.0

Paul was very pleasant you should be proud to have him on staff

Rating:

5.0

GAiry Mel, Jada, Joe, willie ,Josh, Angel, Becky , the 2 beautiful Angels, (don't remember their names) and the two you g men who just started as well are they ARE THE MOST AMAZING PEOPLE AT U-HAUL ON 600 KIRKMAN ROAD. I Would Recommend THEM YO ANYONE..THANK YOU STAFF FOR HAVING MY BACK And Always GOING THE EXTRA MILE FOR YOUR CUSTOMERS. 👍😊😊😊😊😊😊😊😊😊🙏😊👍🙂😀😊

Rating:

5.0

They were the best they took care of me very well

Rating:

5.0

The staff was very courteous and friendly.

Rating:

5.0

Excellent service was easy to take the truck and super easy service to bring it back…!

Rating:

5.0

all the stuff so attentive and friendly people

Rating:

2.0

The girl at the counter was explaining to me she could give me that particular truck w a debit card, but rather credit. I asked if there was any vehicle o could take Eva debit and ate said no. I called customer service and they said there was, edited my reservation and I went back and sure enough I was able to proceed. Why couldn’t that have been done initially and save me the time and stress

Rating:

3.0

Either the customer gave you the wrong email address or your associate copied it down wrong. I got all of the receipts, which include the customer’s name, address, and phone number, among other information. Fortunately I’m not the kind of person that will use it for nefarious purposes.

Rating:

5.0

Overall very good 😊

Rating:

5.0

The best 👍

Rating:

3.0

U-Haul was filthy infested with roaches

Rating:

5.0

NA

Rating:

5.0

It was a great experience

Rating:

5.0

Easy. The young lady working at the counter is excellent. I am so impressed with her business skills and her customer service.

Rating:

5.0

I rented the truck for a day, then extended the rental until just 10am the next morning and I had to pay as much as the entire first day; this seems very excessive. I am a single mother, on a budget, and was not expecting to need the truck more than a day, so this added expense was quite shocking.

Rating:

5.0

Josh stayed in the rain ensuring I was taken care of. There was no attitude. I was watching his facial expressions throughout because it matters to me. His overall professional demeanor was outstanding, as well as the young lady who assisted with the paperwork.

Rating:

5.0

The staff was professional and friendly.

Rating:

3.0

I spent 40 minutes to pick up a trailer that I reserved 1 day in advance because the employee was overwhelmed. They have a short staff.

Rating:

3.0

Customer service has a lot to be desired.

Rating:

5.0

Everything was great. I would have preferred an air-conditioned drive-up. Also, the path was quite narrow for a large box truck making the corner... Thanks! -Mike

Rating:

1.0

I tried using the place off of Kirkman instead of the one in Altamonte Springs and it was not a good experience. It took a long time to change out truck and they gave the wrong receipt. My card just got cancelled today due to a false change from the U-Haul company when the bill was already taken care of.

Rating:

1.0

I was given a price in the app and when I wanted to I was charged another

Rating:

5.0

The people there was nice and friendly

Rating:

1.0

Get better staff in the office.

Rating:

5.0

Everyone was very nice and friendly and polite,professional

Rating:

5.0

Great and friendly stuff thank you all

Rating:

4.0

The online check in was useless. I had to give the same information to the staff when I arrived. Instead of saving time as promised on the email, I lost time because I had to check in twice.

Rating:

4.0

Have more staff at the counter especially weekends.

Rating:

1.0

I’m very disappointed with U Haul completely: first, quality control the service did not check the passenger side mirror it was very loss making a safety hazard for me. Secondly, I was redirected three times do to construction circumstances beyond my control taking different routes taking me miles off course. There’s only 78 miles from Orlando to Ocala well within the 90 free miles given. Thirdly, call customer services for help was a joke I was transfered from on customer service personnel to another trying to explain the situation but to no avail.

Rating:

5.0

First time I've used the service and was amazing Super easy to get

Rating:

4.0

When I checked in the lady at the counter was super nice. When I got loaded to take the trailer, the gentleman was super nice and kind. I thought this is the best experience I ever had until the drop off with a young kid with red and his hair Was super rude. Spoke to me like I was a child, and was very unprofessional. I think this person needs to be dealt with for future customer service experience but, overall I was extremely pleased up until the drop off.

Rating:

3.0

Before returning the truck, I put in gas exactly the miles I used, and they charged extra fees. This is not an honest company. I do not recommend it. I used 35 miles and they charged me for 120 miles of gas. Dishonest company! I spend 2 gallons they charge me 8.8 gallons.

Rating:

5.0

Very friendly staff always welcome you with a smile and take very good care of you everything was very good and professional

Rating:

3.0

The agents were friendly and helpful.

Rating:

5.0

This was a great location with superior customer service. They saw the issues with the trailer and ensured they would address it before it goes to another client. Owner and entire team are first class.

Rating:

5.0

Everyone was so nice. attentive and helpful.

Rating:

5.0

I hope youb to continue .give costumer good service .

Rating:

5.0

THE STAFF AT 600 S. KIRKMAN ROAD ARE THE MOST AMAZING AND HARDWORKING EMPLOYEES I HAVE EVER COME ACROSS. THEY GO OUT OF THEIR WAY, ESPECIALLY THE MANAGER GAIRY. HE IS PROFESSIONAL, EMPATHETIC, KIND AND COMPASSIONATE WHEN IT COMES TO MAKING SURE THAT HIS CUSTOMERS ARE SATISFIED. THE AMAZING STAFF MEMBERS JOE, JADA, MELISSA, ANGEL AND THE OTHER YOUNG LADY WHO I APOLOGIZE BUT DONT RECALL HER NAME AS WELL AS THE EMPLOYEE WHO USUALLY RUNS THE BUTANE SERVICE AND THE TWO NEW EMPLOYEES (AN OLDER FEMALE AND A VERY POLITE YOUNG MAN) ARE ALL AMAZING AND NEED TO GET RAISES FOR THE EXCELLENT CUSTOMER THEY PROVIDE NOT ONNLY TO ME AND MY FAMILY BUT T ALL OF THEIR CUSTOMERS! THANK GOODNESS THERE IS A PLACE ON EARTH WHERE AMAZING PEOPLE WORK. THANK YOU ALL FOR MAKING MY EXPERIENCE TRULY WONDERFUL!

Rating:

5.0

I have used this location many times over the past several years; I come back because they are awesome! All staff are wonderful!

Rating:

2.0

The so called owner was really rude and nasty for no reason.. bad customer service!!!

Rating:

5.0

All great

Rating:

5.0

Excellent very good

Rating:

5.0

Well, I was surprised of the inside condition of the truck, but Speaking with one of the employees he get down to business and disinfect it down for me. Kudos to him.

Rating:

5.0

Everyone is amazing

Rating:

3.0

The ties flat one in the front other in the back,,,also the truck needs to change oil ,,, in the morning like 1,2,3,4 cars and truck in the front is so nobody left bc just on people 1 person doing everything.

Rating:

2.0

So when I did my reservation yesterday (Thursday) and i got the quote, they charged me more per mile when i actually went to pickup the truck, stating that since its now Friday it costs more. There should be a message or something advising of this because it was an extra $20. Then even though i reserved an appliance dolly, they didn't have one so i opted for a furniture dolly, but when i got the truck he told me there were no more dollys and i had to go back inside to get it taken off. Lastly, i had to wait more than 20 mins outside in 100 degree weayher while 9 months pregnant waiting for the truck. Overall the people were nice but the worst uhaul experience I've had

Rating:

5.0

Keep doing what doing

Rating:

2.0

2nd time here & customer service is still lacking..the conversation about a another employee who "tried to fight customers" took way more precedence over me picking up my rental. Customers don't need to hear whatever in-office gossip or negative situations you have going on. Then I go outside to wait for the rental to be brought around; standing in the hot sun for the gentleman to come back 10 minutes later and tell me the truck that was behind me was my assigned rental. I understand dealing with the public can be a very difficult job but, just because you provide a service that a lot of people need does NOT give you the right to deliver poor Customer service. The first time I came to this location in March it was as if I was bothering the young lady at the desk then. I've learned my lesson.

Rating:

5.0

Great Staff

Rating:

1.0

Did not have the truck. I reserve online end up, renting a cargo van, which took me twice as long and more expensive because of the mileage.

Rating:

1.0

The manager was very rude. Unacceptable behavior process the system was not working and he was rude on top of that. I would never come back there to rent another car and maybe Never Rent my car from you all was unacceptable. I need to be disciplined.

Rating:

5.0

Great and friendly customer service and workers!! Excellent communication!!

Rating:

4.0

No comments

Rating:

5.0

Another perfectly executed transaction with U-Halu! Thanks for everything.

Rating:

5.0

Quick and easy

Rating:

5.0

Overall good experience with the rental experience, could, was able to pick-up a bit earlier than I wanted to...no issues

Rating:

2.0

The staff was rude. The entrance of the storage was full of big piece of glasses ( dangerous) that staff say nothing about

Rating:

5.0

Very helpful and accessible

Rating:

5.0

It OK for me and they work with you

Rating:

1.0

I have had this unit for four years. It is in Florida. I live in Tennessee...I had not been there since I had moved in. About 2 years ago I was called by a manager and told my lock did not meet their standards and they would be changing the lock. I think the person calling me was Nate but I cannot be sure. I have no record of the action. I went to move out of my unit and get the key that I was told was secured in the UHaul office. It was not. Mel was very helpful and told me the lock on my unit was indeed a UHaul lock but she didn't know where the key was. I tried to cut the lock off but could not. Mel contacted her manager. I found him to be extremely un-helpful and told me I would have to call a locksmith to enter the unit (on a Sunday..at MY expense. Basically called me a liar and said if I damaged the door I would be charged. I had flown in, rented a hotel room and a car to retrieve my belongings. I found the manager rude, unempathetic and condescending. The entryway door was broken...causing quite an inconvenience in removing my items. The security gate was broken. There was garbage everywhere and overall looked like little to know upkeep is ever done. I would never recommend this facility to anyone and probably will not recommend UHaul at all because of their management staff. I complained via the website about the manager....and was told to contact...the manager! The very person I had issues with. Really? I expect to be reimbursed for at least 1/2 of the locksmith fee...or $75 including tax. Please let me know where I should send that bill. I don't feel I should be held responsible for the incompetence of the manager and his inability to perform his duties.

Rating:

4.0

The storage prices are insane! Obviously, the employees aren't responsible for that. Everyone at this facility was cordial and helpful. Both the check-in and check-out services were smooth and convenient. Do something about those rates!!!

Rating:

5.0

I love doing business with this company

Rating:

5.0

The entire process from Virginia Beach VA. to Orlando FL was a smooth one and the month of free storage is a plus.

Rating:

5.0

Josh was great help, thank you

Rating:

5.0

I really appreciate two members on staff for helping me transport a few things on my truck. The two guys were very helpful and generous.

Rating:

5.0

The manager, Gary, and his entire staff are absolutely top-notch

Rating:

2.0

Even though I had moved in online. When my movers reached there and asked to access, they were told that I had no reservation. Apparently, your system has two different areas to look up--reservations and existing units. Since, I had already moved in online, my reseravation was not available in reservations. And they did not check the moved in unit

Rating:

4.0

Expensive but available

Rating:

5.0

The parking lot out front was a little small, but the staff was very friendly and helpful, and it was easy to bring our things into the unit.

Rating:

5.0

Everything good. But my access card is not working. The app should have a remote open/close option by a simple click.

Rating:

1.0

Everything I use UHAUL, I lose some of my stuff. I will be deleting my account.

Rating:

4.0

Thank you.

Rating:

4.0

Would like my computer info updated better.

Rating:

5.0

This is miss Ellington Mr Tyler at the 192 was very goof

Rating:

5.0

Gary the new facility manager helped me out and the two girls at the desk very friendly and glad to recommend to anyone needed secure convenient storage.

Rating:

1.0

The on-site staff was extremely rude, unprofessional and completely disrespectful! We were made to make accommodations for other customers to our detriment. I will never use your storage system WVER again due to this experience, and I have told Eve I know to avoid using you too.

Rating:

1.0

The staff lied to me and sold off my belongings with no notice. Opened multiple tickets with corporate and to this day 7/23/23 no one has called me back. Worst experience ever

Rating:

4.0

Nothing further

Rating:

5.0

Very professional, excellent service.

Rating:

5.0

Gairy went above and beyond to help me with everything. Everyone was very friendly and helpful. We appreciate all the staff there. Great experience from a stressful move from Seattle to Orlando, they made the transition wonderful.

Rating:

5.0

This is by far the best U-Haul storage unit that I have ever been to.

Rating:

5.0

Was fun for 3years

Rating:

4.0

Staff was very knowledgeable and very helpful

Rating:

1.0

Very rude since day one, never answer the phone call and in top of that they lied about not my storage having the second lock and I traveled from NY just to the storage. Thank god one of the guys was there in the parking and removed it for me.

Rating:

5.0

The staff is beyond excellent and people oriented; will recommend and will use again this location!!

Rating:

5.0

Continue like that.

Rating:

5.0

Great place to hv your storage.

Rating:

2.0

My storage unit was given up to someone else and you had no other storage available we ended having to find another facility and oh $260 to be able to stored my stuff

Rating:

5.0

Employees are awesome and custom oriented!!

Rating:

3.0

The employees were a bit chatty with each other...lots of joking and playing around, not a very professional environment.

Rating:

5.0

The manager was very helpful & nice