Customer Reviews for U-Haul Moving & Storage at Kirkman Rd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Kirkman Rd

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cliff L. on

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Everything went really well and staff were very nice.

lorena f. on

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Excellent customer services

Marcos D. on

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Everything good

Rommie L. on

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Customer did not leave a comment.

MAXISE V. on

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Staff need more training on how to speak to customers. They are very rude and nasty

Debra E. on

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Everyone was friendly and helpful, I have no improvements to recommend.

RACHAEL B. on

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Pamela M. on

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BOBBY B. on

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Nothing; great service!

Chelsea R. on

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Kenneth J. on

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Justin J. on

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Nothing

Almerindo D. on

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Allan M. on

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Mena G. on

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Choose good customer service agent and do not put customers on hold forever

James H. on

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Patricia H. on

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jewel M. on

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Carolyn O. on

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Marcio D. on

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I think that the tracks them need greater care and maintenance

William D. on

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Raquelle T. on

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Carlos A. on

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Nice place ... nice costumer service

Jennifer B. on

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All good!!

Carlos R. on

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Good conditions

Antonieta L. on

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All good

gina L. on

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Jerry T. on

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Ryan R. on

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mark G. on

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Great staff !

George G. on

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Deborah R. on

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Lady at the front comes across a little patronizing.

Thomas M. on

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Easy to rent whatever you need.

Michael H. on

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Silvia H. on

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The lady told me to drop the truck at any location with no worries, but didn't tell me I had to call the place first verify if they accept auto transport. I had to call back the 1800 number to get the drop off location added to my contract. Not easy..because not everyone can do it and the kirkman road location was closed. She didn't set it up or let me know I needed to set up a drop off or they will charge me the same amount for pick up. Almost got charged $200 again for that miscommunication on her part. Definitely better costumer service.

Thomas M. on

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All is easy to get what you need here.

Leandro A. on

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Turquoise B. on

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Ms Wendy and the guys outside who checked me in when ireturned the truck were exceptional

Luis G. on

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Jacqueline M. on

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Fremona B. on

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Kelly M. on

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This was the easiest thing we've done as far as moving. Rented the truck the same place as storage. No running around returning truck from storage. I would use this facility again

CHARLOTTE A. on

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Great customer service friendly and helpful one of the workers actually helped me move my mattress out:) awesome place!!

dwayne y. on

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Was very helpful

javed n. on

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best experience will definitely recommend to friends and family

winston h. on

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Excellent Customer Service

Teyarnna S. on

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Great customer experience with the staff

Brandon H. on

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Thank you

CECIL M. on

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Overall, we were pleased with our experience at this U-Haul location.

javed n. on

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very nice and helpful people

jose d. on

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Wendy and our team. Great job!

LASHAWN D J. on

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I have same size unit as in MD however I pay a hundred more a month here and had to buy new lock? Spent 350$ on fuel and there was confusion and tried charging me 1200 despite contact stating 892

atilio d. on

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Very good,it's very convenient.

jeannie g. on

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Very helpful and accommodating. All staff we worked with was helpful and friendly

maria g. on

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Good, but false advertisement, saying the first month was free

Homer M. on

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Everything was great just wish the hours was open 24-hours to your personal storage units. At least until midnight

Stephanie R. on

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Excellent employee service

SHATERIA A. on

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This facility is horrible! None of the workers are on the same page! They had major water damage and instead of the owner moving you into another unit the same size they move you into a bigger one.

mary h. on

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Staff here is very rude in the front office. The workers in the back/outside are nice and super helpful. Beware they will lie to your face and then deny everything that you agree on.

lashonda j. on

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Not a good experience

Felicia M. on

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They staff there was very friendly and pleasant. But the staff at Old Chyenne Hwy was the worse experience I ever had never want to go back again.

Scott G. on

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Great customer service.

Mark W. on

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Exceeded all my expectations!

deidre s. on

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Everyone was great and friendly; enjoyed my experience!

CINDY B. on

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When I moved my stuff out I found rat pop on the floor ..

joseph d. on

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Wendy was a pleasure to work with. Very personable and pleasant. She explained everything and showed me how to get in and out of the facility after hours!

jeffrey b. on

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The young man that check in the trucks was very helpful, and professional.

PHILIP S. on

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Wendy Ford has been fantastic for the fifteen years that I have been a customer!

siobhan j. on

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Wendy extremely rude.

Antoinette S. on

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The people who Run are very nice

Antoinette S. on

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Just thank you, nice people.

Jill C. on

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Very professional experience. Having had some rough times of late, the lady at the counter was very kind, quick, and thought of things I didn’t think of in terms of my needs for my move. many thanks!

Luciano M. on

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I had a very good experience with Uhaul, I recommend.

Hoda b. on

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Thank you for your service. All the staff very nice and friendly. Every time I call they were very helpful. I will refer you to everyone.

DEBra B. on

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I keep asking you to stop sending emails to deb.brooks@gmail.com This is MY email address and Debra Brooks keeps giving it out knowing it’s not hers

julis r. on

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Elevator need to be fixed. It doesn't matter which floor you push, it goes to the 3rd floor first.

JONATHAN S. on

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My overall experience was good. I was not happy with the rising cost of monthly rental.

sthaphalis l. on

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Everything was great

Karen M. on

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Wendy and her team do a fantastic job! We were always treated with professionalism by Wendy and her staff.

Andrea W. on

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A few boxes and bags of comforters were wet and mildew. Found a dead rat in the unit.

NANCY S. on

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I will miss not seeing Wendy the manager. She is the greatest person. She was always very helpful. She is an asset to the u-Haul family. Nancy Spain

sherita c. on

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First unit was leaking move to new one and it was infested with rats and palmetto bugs. GM does not care and would knowingly rent out units no matter conditions. The list goes on but no more charters

Brad L. on

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Our storage flooded but u-haul was so amazing about it and they were so helpful so I would definitely recommend them to friends!

sameul m. on

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None

Toccara W. on

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This is by far1 of the best storage facilities in Orlando. The climate controlled units and facility are so clean. Plenty of push carts and room.

albert o. on

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Great costumer service

Brandon S. on

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The unit leaked water onto my items. I have filed a claim and have not been contacted back.

karrie k. on

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An utter and complete nightmare. Thought I had 24 hour access, but I didn't and then the manager locked us into the lot with no lock on our truck and our truck and moving help still there and not done

barbara c. on

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uhaul reservation lied to me get there at location no such unit or rate. Very bad sevices.i try to resolve the problem no one got back with me.

JOHN B. on

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I would definitely recommend this facility.

douglas b. on

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Very organized and staff pleasant and helpful

Ernesto P. on

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Will consider using the storage again

Christopher B. on

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Excellent staff and facility

DAISY L. on

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For two years of storage use my experience was always met with a smile a hello something so simple made my day during my time of transition . Staff and Management were Awesome especially Ms.Wendy 🤗

charles Leon S. on

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Everytime that I call U Hall for a Truck and recent Storage there Friendly Management and Staff I Highly Recommend these PeoPle does a Great job for Your Company keep up the Great Work and you will

Alma R. on

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The customer service is wonderful. They went above and beyond to help with our needs. I would highly recommend them.

Brittany G. on

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👎🏾

Marye J. on

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When i have a emergency i prefer that storege it's. A very clean place

PANYA C. on

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I’ve been using this facility for my storage, packing and moving needs for 8 years. Wendy is great!

yesenia b. on

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Thank you