Customer Reviews for U-Haul Moving & Storage at Kirkman Rd

6,066 reviews

600 S Kirkman Rd   Orlando, FL 32811
(Kirkman just south of Old Wintergarden Rd)

(407) 295-3100

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(407) 295-3100

600 S Kirkman Rd
Orlando, FL 32811
(Kirkman just south of Old Wintergarden Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

CARRIE F. 
Rating:
5.0

Super nice staff, every single one ! Very efficient

MARY W. 
Rating:
5.0

Customer did not leave a comment.

ALEX A. 
Rating:
5.0

Customer did not leave a comment.

TIANI B. 
Rating:
5.0

Equipment was clean , surge brakes not functional . Everything else was great .

TOMMY D. 
Rating:
1.0

Very disrespectful people customer service skills sucks very bad

Emory H. 
Rating:
5.0

Customer did not leave a comment.

DENYS K. 
Rating:
5.0

Customer did not leave a comment.

FRANKLYN L. 
Rating:
5.0

Customer did not leave a comment.

REGINALDO U. 
Rating:
5.0

Customer did not leave a comment.

DARRYL S. 
Rating:
5.0

Great Customer

Sharon G. 
Rating:
4.0

Customer did not leave a comment.

Luca M. 
Rating:
5.0

Great team! Friendly and polite.

VICTORIA M. 
Rating:
5.0

I pointed out the bad tire on the trailer to the check in attendant and he was shocked that we made it affirming we should not have been given this AT as it was unroadworthy.

Eric N. 
Rating:
3.0

Clearer communication, maybe prepaid gas. I feel extorted by the amount per gallon I was charged after paying 200 dollars plus for a day rental. I was a manager at an enterprise for years and we would never treat our customers the way I was treated. They were quicker to answer their phones to charge me then when I wanted to call to modify my reservation and ask for help :/

stefan R. 
Rating:
5.0

Everything was excellent thank you

ANDY M. 
Rating:
5.0

I did text message and reservation and I have to say .. you guys don't need to improve anything. On top of your game. Everything was so smooth, the team was super friendly and knowledgeable.

Kenneth F. 
Rating:
5.0

Must bring back the 24 hour drop off.

ANDREI K. 
Rating:
5.0

Customer did not leave a comment.

HENRY P. 
Rating:
5.0

Customer did not leave a comment.

EDIMIR R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

The gentleman that check me in was great. Looks and acts like he actually cares about your experience.

Andrew K. 
Rating:
5.0

Customer did not leave a comment.

STEVEN E. 
Rating:
3.0

Please clean your vehicles and specially front windshield.

LOKUPILAWATTAGE P. 
Rating:
5.0

Customer did not leave a comment.

BERNICE M. 
Rating:
5.0

Customer did not leave a comment.

RAPHAEL A. 
Rating:
5.0

Customer did not leave a comment.

JOSUE O. 
Rating:
5.0

Staff was great! A blessing!

GABRIEL H. 
Rating:
5.0

Fast and easy drop off. Friendly staff. A great experience overall.

LARRY K. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
1.0

They are completely out of information that location when a take the truck the attendant tell me close at 5:00 pm but when they really close at 7:00 pm for this I need return the truck next day for that they charge me one more day and the gas I return more than I pick up so they charge me extra this is outrageous. Bad very bad location

NICOLA R. 
Rating:
5.0

General manager was very professional and very helpful

RUBEN P. 
Rating:
5.0

Very efficient pickup and drop-off. Good job!

JAMES F. 
Rating:
5.0

Easy.

TODD M. 
Rating:
5.0

Customer did not leave a comment.

EUNICE G. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
5.0

Customer did not leave a comment.

CARLOS O. 
Rating:
5.0

Customer did not leave a comment.

KURTISMICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

FRANCES K. 
Rating:
5.0

Customer did not leave a comment.

AUSTIN B. 
Rating:
3.0

Customer did not leave a comment.

MARCOS G. 
Rating:
5.0

The services are excellent. This recent experience was very good and kind.

marcio c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen L. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER H. 
Rating:
4.0

Customer did not leave a comment.

SHELLY-ANN O. 
Rating:
5.0

Had a very great experience with the employee KHALIL helped out so much THANK YOU!

KHALIL A. 
Rating:
3.0

I have a bad experience in this location. First, at the front desk, a man was very unpleasant and rude. He said that I couldn't drop off the truck after 7 pm but the app give me this option. I explained that I didn't have where park the truck overnight but the man did not give me another option. I had to leave my car there and park the truck in a tow zone. Next day I could return the truck and pick up my car.

ALEX A. 
Rating:
5.0

Customer did not leave a comment.

LEONEL A. 
Rating:
5.0

Staff and managers was AMAZING!

Joy M. 
Rating:
5.0

Customer did not leave a comment.

PHILIP H.  |  First Impressions 
Rating:
5.0

Staff is very helpful and professional

Claire T.  |  First Impressions 
Rating:
5.0

Thanks for help me

NASEEM M. 
Rating:
5.0

The staff was amazing. Very nice, fast, and professional service

BRITTNEY N. 
Rating:
5.0

Excelente

ISMAEL A. 
Rating:
5.0

Customer did not leave a comment.

KAREN J. 
Rating:
5.0

Customer did not leave a comment.

SANTONIO M. 
Rating:
5.0

Customer did not leave a comment.

JIMMY S. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY D. 
Rating:
4.0

The rep.by the name that started with Z was the best!!

GREGORY M. 
Rating:
3.0

Customer did not leave a comment.

SUZETTE S. 
Rating:
5.0

Customer did not leave a comment.

HECTOR L. 
Rating:
5.0

The team at the location was outstanding - looked like a very busy day, and they were getting a lot of requests for changes - they handled everything with patience and grace. I was amazed to see such teamwork and positive attitudes.

GAIL L. 
Rating:
5.0

Customer did not leave a comment.

Angel R. 
Rating:
5.0

Customer did not leave a comment.

Fentura J.  |  Overall Experience 
Rating:
5.0

Nate and his team could r offer a better service at such a transition, moving is never easy but they help take the edge of in making easy to do business with. I have had tonutilize them for a number of different occassions and everyrime it was exceptional service.

CHRYSAN G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FERDY J. 
Rating:
5.0

I moved my belongings to this storage facility since 2020. Ever since then, my overall experience with this facility has been exceptionally beautiful. Without a doubt, This moving and storage facility has offered me an excellent customer service, the environment is very clean. The staff are very friendly and helpful. If I have to use this service again I shall always come back. Thank you.

Regina O.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LUIS M. 
Rating:
5.0

Customer did not leave a comment.

TAMMY M. 
Rating:
5.0

Very nice location. Very busy but good service.

NATHAN Z. 
Rating:
4.0

The staff were very helpful :Thank you

MOHAMAD H.  |  First Impressions 
Rating:
5.0

Great service by employees. They all deserve a raise! They were welcoming, and efficient. Instructions were clear and I appreciated the cleanliness.

NICOLE L. 
Rating:
5.0

Customer did not leave a comment.

Renee A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SAMUEL P. 
Rating:
5.0

Customer did not leave a comment.

Jessica T. 
Rating:
5.0

Customer did not leave a comment.

MIKE M. 
Rating:
5.0

It's time to make them hardworking people managers !! Awesome team work

Lyneareya W. 
Rating:
5.0

Buen servicio , buen trato y amigable costumer service , gracias 🙂

Norma R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DYANA V. 
Rating:
5.0

Customer did not leave a comment.

VERONIKA D. 
Rating:
5.0

Outstanding customer service all the way around… Quick, efficient and friendly😎

MATTHEW T. 
Rating:
2.0

You overbook your reservations ! Then we arrive and have no truck! I had to rent a smaller one and this caused me problems. This is inacceptable ! The employees were nice though and professional.

FREDDY D. 
Rating:
2.0

Customer did not leave a comment.

Clint H. 
Rating:
3.0

I was told I had to return my one way uhaul to the original location I designated for the return instead of the location I was at. They had me drive 20 mins out staying I'd have to pay extra to return at a different location than originally planned.

Aren H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER L. 
Rating:
5.0

Customer did not leave a comment.

NAVIN K. 
Rating:
5.0

Customer did not leave a comment.

Senait T. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE P. 
Rating:
5.0

Customer did not leave a comment.

JEAN ELIE C. 
Rating:
5.0

Customer did not leave a comment.

Jessica L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HAROLD D. 
Rating:
5.0

Customer did not leave a comment.

MELISSA G. 
Rating:
5.0

When I went to pick up my vehicle it wasn't available so maybe be a little more vigilant of your reservations coming in, customer service upgraded me so I'm not complaining, but just a little advice

Autumn S. 
Rating:
5.0

Customer did not leave a comment.

WANDA D. 
Rating:
4.0

Customer did not leave a comment.

BRIAN C. 
Rating:
3.0

Customer service the people aren't welcoming nor friendly especially the pick up and drop off for the rental

edline J. 
Rating:
5.0

Customer did not leave a comment.

Lawrence G. 
Rating:
5.0

I received good customer service.

LISA C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Very helpful staff. Zindane was a great help and made the move in easy.

Benjamin C.  |  First Impressions 
Rating:
5.0

Everything was just what we needed. Thanks!

JOSE ANTON H. 
Rating:
5.0

people very nice

ISMAEL A. 
Rating:
5.0

The return attendant was quick and very helpful.

Jonathan G. 
Rating:
5.0

Customer did not leave a comment.

LIAM G. 
Rating:
3.0

The gentleman that greeted me was not friendly.

Maria G. 
Rating:
5.0

Customer did not leave a comment.

PAULO C. 
Rating:
5.0

Customer did not leave a comment.

Tracey S. 
Rating:
5.0

Customer did not leave a comment.

Teresa M. 
Rating:
5.0

Customer did not leave a comment.

Beth N. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY P. 
Rating:
5.0

Customer did not leave a comment.

Leslie K. 
Rating:
5.0

This staff was amazing, moving is stressful, the team of GLen and all the guys were so extremely accomadating , understanding and kind ,it helpded immensely with the hassel of moving.I I couldn't think of one recommendation for improvement.

CHRYSAN G.  |  First Impressions 
Rating:
5.0

All staff there were extremely helpful.

MICHAEL T.  |  Overall Experience 
Rating:
5.0

Easy process to get the unit and easy to check out! Fast Friendly Service! Clean area. Thank you very much!

Michele H.  |  Overall Experience 
Rating:
1.0

Demasiadas cucarachas,pero demasiadas

JUNIOR H.  |  Overall Experience 
Rating:
1.0

This facility is not managed properly. They gave away a climate controlled unit that was reserved in person for over a week. Then told me that there were no other available climate control for miles. I settled for an outside unit but wasn't happy with the decision. However, I had to make a decision due to the movers being in route with my belongings. I was and still is extremely upset and inconvenienced.

Farrah R.  |  First Impressions 
Rating:
5.0

Very helpful and informative

Joscelyn M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SAAMANTHA ELAINA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHARMAINE W.  |  First Impressions 
Rating:
5.0

Very helpful

Angie L.  |  Online Move In 
Rating:
5.0

All workers including the manager went above and beyond to make sure our needs were met after a long trip from upper Tennessee. They are even locating us a dolly for our move put in a few weeks.

BRIAN H.  |  First Impressions 
Rating:
5.0

Great job! Excellent service!

Diego L.  |  First Impressions 
Rating:
5.0

Very great customer service! Thanks!

Darrell Coy S.  |  First Impressions 
Rating:
5.0

The GM and staff are super helpful.

Lance F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shermac S.  |  First Impressions 
Rating:
5.0

Best customer service and I drove the worst truck ever from Michigan to Ann Arbor and no one mentioned any compensation about the hustle I had with a uhal truck

Ehab A.  |  First Impressions 
Rating:
5.0

Nathaniel was very helpful and friendly.

DARLING T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jonathan l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sabrina S.  |  First Impressions 
Rating:
5.0

Super el problema es que solo me costo por el idioma jajajajajaja pero lo demás fue bien el trato de hacer lo mejor

DANI D.  |  First Impressions 
Rating:
5.0

Nate was very helpful and nice. He went out of his way to help me and explain everything to me. He made my experience way easier with everything I needed.

Paula M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHARMAINE R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Willie F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alfred B.  |  First Impressions 
Rating:
5.0

Nice, clean, friendly and fast experience.

Patricia M.  |  First Impressions 
Rating:
5.0

Amazing staff — Radicco and manager Wendy and truck man Willie. And the other young man who was helping in the office . I could take each one of them home with me LOL they’re all so sweet, and helped me be at ease about my move with all the stressors, and beautifully resolved several problems for me (like when I was stressed that I didn’t get the bars with the wardrobe boxes). So impressed with them and with this facility, so clean and so easy to navigate, the climate control quality and condition of the facility is WAY better than my prior public storage unit. What a great working team here. Thank you, thank you !

Helani S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Somosa R.  |  First Impressions 
Rating:
5.0

The staff at U-Haul was very helpful and I would use them again if I needed to because I’m going to have to move into my other house so I will use them again great service

Gwendoline L.  |  First Impressions 
Rating:
5.0

Wendy was very friendly, informative, professional and showed concerned for my storage needs. She was awesome! Thank you Wendy!😊 Carol

Carol W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michele H.  |  First Impressions 
Rating:
4.0

Staff very customer focused and extremely friendly and courteous

Fredricka H.  |  First Impressions 
Rating:
5.0

Thank you Mrs.Wendy and staff

HOWARD G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JUANITA P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LAQUANDA S.  |  First Impressions 
Rating:
5.0

Great Guest Perception & Amazing Service 👍👍👍👍👍👍👍

Gino R.  |  First Impressions 
Rating:
5.0

Wendy is great to work with!!

next level R.  |  First Impressions 
Rating:
5.0

Excellent Customer Service

winston h.  |  First Impressions 
No reviews have been submitted for this location.

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