Customer Reviews for U-Haul Moving & Storage at Kirkman Rd

5,910 reviews

600 S Kirkman Rd   Orlando, FL 32811
(Kirkman just south of Old Wintergarden Rd)

(407) 295-3100

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(407) 295-3100

600 S Kirkman Rd
Orlando, FL 32811
(Kirkman just south of Old Wintergarden Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

Customer did not leave a comment.

ikeia E. 
Rating:
5.0

Customer did not leave a comment.

KERN A. 
Rating:
5.0

Very helpful and informative

Joscelyn M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHANNON K. 
Rating:
5.0

People very nice

ISMAEL A. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Customer did not leave a comment.

SAAMANTHA ELAINA B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOSUE R. 
Rating:
4.0

Customer did not leave a comment.

CRYSTAL H. 
Rating:
5.0

Customer did not leave a comment.

SAMAWA A. 
Rating:
5.0

Great service

ENNALYSE L. 
Rating:
5.0

Customer did not leave a comment.

christopher m.  |  Overall Experience 
Rating:
5.0

Great customer service

KIM P. 
Rating:
5.0

Customer did not leave a comment.

Colleen G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARMAINE W.  |  First Impressions 
Rating:
5.0

Very clean property, professional staff.

Jonathan T. 
Rating:
2.0

No after hour drop off. Had to return my rental a day early and make other arrangement for my needs.

RUSSELL H. 
Rating:
5.0

Excellent service and people very nice.

ISMAEL A. 
Rating:
5.0

Customer did not leave a comment.

regina b.  |  Overall Experience 
Rating:
5.0

Friendly staff … I was able to get in and out pretty fast as well

CHARLES D. 
Rating:
5.0

Very helpful

Angie L.  |  Online Move In 
Rating:
5.0

The only complaint I have is with regards to the charges for mileage, they are ridiculous and I won't be using uhaul anymore.

Wanda R. 
Rating:
5.0

Customer did not leave a comment.

THALLIS E. 
Rating:
5.0

All workers including the manager went above and beyond to make sure our needs were met after a long trip from upper Tennessee. They are even locating us a dolly for our move put in a few weeks.

BRIAN H.  |  First Impressions 
Rating:
5.0

Great job! Excellent service!

Diego L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

philip B.  |  Overall Experience 
Rating:
3.0

The manager Sean was really rude when we went into the facility to try and figure out why we could not access our storage unit he said with a snobby ass attitude saying u have to pay in full before I can grant u access. And when asked bout a payment plan he said I cannot do it he is extremely rude and something needs to be done

LINDSEY S. 
Rating:
5.0

Excellent customer service

KARI F. 
Rating:
5.0

Customer did not leave a comment.

GREGORY D. 
Rating:
5.0

Customer did not leave a comment.

MELANICE C. 
Rating:
5.0

Customer did not leave a comment.

Gaybrielle M.  |  Overall Experience 
Rating:
5.0

Very great customer service! Thanks!

Darrell Coy S.  |  First Impressions 
Rating:
5.0

The manager/owner was very nice, patient with me and helpful too. I appreciate him take his time to assist me with the pick up procedure on mobile.

Carmallita J W. 
Rating:
4.0

Customer did not leave a comment.

Kelvin T. 
Rating:
5.0

My vehicle inside was very clean outside could've used a wash down.. Other than that the agent was quite busy but handled everyone very expeditiously and was very courteous.. Kudos to him AWESOME worker..

Ray F. 
Rating:
2.0

The equipment that I requested was not available upon arrival. Not much help at all.

RONALD F. 
Rating:
5.0

Customer did not leave a comment.

CHARLES F. 
Rating:
5.0

Customer did not leave a comment.

alvaro p.  |  Overall Experience 
Rating:
4.0

The after hours door access was very small. Should have access to larger door after hours 4 removing larger furniture Also, lighting in the storage area would be nice

Latrencia J.  |  Overall Experience 
Rating:
5.0

Nothing more at this time.

YVONNE R. 
Rating:
4.0

Customer did not leave a comment.

alcance c.  |  Overall Experience 
Rating:
4.0

The procedure for picking up a truck using smart phones is a little confusing with everyone rushing and the morning sun making phone use difficult to read. But Joe helped a lot.

Charles B. 
Rating:
5.0

The GM and staff are super helpful.

Lance F.  |  First Impressions 
Rating:
5.0

The manager there on 8/26/2021 was exceptional he took care of us communicate with us I really appreciate what he did by going out of his way for us he made our day

SABRINA V. 
Rating:
5.0

I've used this location many times and have recommended it frequently

DARYLYN P. 
Rating:
5.0

My initial drop off location was selected because I would be able to drop off after hours. Unfortunately, during my trip from Missouri to Florida, I was called to have my drop off location changed because they didnt accept tow dollys. I can understand that, but all they could do was give me the number of a place that could accept my equipment and I would have to call to set it up. This is unacceptable. So the new drop off location closes at 5PM on Sundays and I would not be getting there until after that time due to traffic. I tried calling the location but the location forwarded their phones to their corporate call center which was no help at all as I was transffered once and hung up on twice and a supervisor couldn't do anything. So I had to keep the truck and tow dolly an extra day and be charged for it because nobody could help. Anyways, the facility was super clean and faculty where super helpful so I would absolutely recommend this location.

Lance F. 
Rating:
5.0

Customer did not leave a comment.

Alessandro R. 
Rating:
1.0

Stop extra charging people!!!!

ANTHONY C. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE L. 
Rating:
1.0

The customer service reps name that starts with an H was horrible and rude. If I did not have to do something for my wife. I would not have completed the rental. Rest assure I will never go there again.

JUAN R. 
Rating:
5.0

The young man helping us, KT, was incredibly kind and efficient with removing our trailer. We would recommend this location after working with him. uHaul management should take note with this exceptional employee.

APRIL T. 
Rating:
5.0

The staff were friendly and professional and Nathaniel took very good care of us.

Seccionie D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SEBRINA K. 
Rating:
5.0

Very friendly and helpful. A plus customer service!!!!

Amber P. 
Rating:
5.0

Helpful staff.

MICHAEL T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANTOINE B. 
Rating:
5.0

Customer did not leave a comment.

Manuel P. 
Rating:
5.0

Customer did not leave a comment.

Theodore H.  |  Overall Experience 
Rating:
5.0

Peoples very nice

ISMAEL A. 
Rating:
5.0

Services were super .A special thank to attendant Mr Willie Shepherd .

SANDRA L. 
Rating:
5.0

Attention good and peoples very nice.

ISMAEL A. 
Rating:
5.0

Customer did not leave a comment.

SHERLEY F. 
Rating:
5.0

Excellent service...especially from the attendant that processed my reservation and the older gentlemen that brought the van from the back to us.

HERON C. 
Rating:
5.0

Following policy that ok.

BRINEL O. 
Rating:
5.0

The vehicle had a very bad odor. It was a sticky substance on thee floor

sharmane J. 
Rating:
5.0

Customer did not leave a comment.

TERRELL C. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

people nice and attentive

ISMAEL A. 
Rating:
1.0

I had the worst expérience ever as a client, one of the employe was so rude and treated like trash

rodolph D. 
Rating:
5.0

Customer did not leave a comment.

FIORELLA C. 
Rating:
5.0

Customer did not leave a comment.

JOHNNIE C. 
Rating:
5.0

Customer did not leave a comment.

EULALIA Q. 
Rating:
4.0

Sometimes it seems like you don't have enough staff to effectively serve the customers in an efficient manner

Matthew R. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRIA A. 
Rating:
2.0

Truck was leaking in the cargo area. Went to drop off and this location had no drop off for keys at night

Matthew D. 
Rating:
4.0

Customer did not leave a comment.

NANETTE M. 
Rating:
4.0

Nothing needs to be improved

JENNIFER C. 
Rating:
5.0

Customer did not leave a comment.

VANISSHA B. 
Rating:
5.0

Thanks! Rent here!

CHATOI H. 
Rating:
5.0

Customer did not leave a comment.

Vishnu H. 
Rating:
2.0

Customer did not leave a comment.

ANIROOD R. 
Rating:
5.0

Thanks for Great Customer Service and Understanding of Tardiness 🕠 as Well. 🤗😊 I am a ♿ Handicap Elderly Lady and Requires Some Assistance Entering and Commuting About; I Got Excellent Help from Mr. Willie - while Picking Up the 🚐 Vehicle AND Mr. 'T. J.' while Dropping it Off 🚐- As Well as Courtesy from the 🌹Young Lady at the Register. They Made Perfectly Sure to Minimize My Walking, for I am on a Walker. This Helped Me Tremendously During My Commute at this Facility. My Experience Here Indeed Will ALWAYS BE A Good, Memorable One!!! MANY THANKS TO ALL INVOLVED!!! 🏆✔️😁 👀 I Was Shocked to See They Actually Have Storage Spaces to Lease/Rent Out. This Place is ALSO 🧹🧽 VERY CLEAN🧽 - Inside AND Out. 🧽🧹 They Also Believe in WEARING THEIR MASKS To Ensure Safety Rules of COVID-19, Yaayyy!!! 😏 I'D MOST DEFINITELY RECOMMEND THIS LOCATION TO ALL IN NEED OF RENTAL SERVICES, ETC.🙂 👀 THANKS ✓ AND 🎩 HATS 👒 OFF TO GREAT 🙌🏾 CUSTOMER COURTESY, CONCERNS AND SERVICES!!! 💯 😁😁😁

CARLA M. 
Rating:
5.0

The van need a tube up

Sheila K. 
Rating:
5.0

Customer did not leave a comment.

Shermac S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CARLOS A. 
Rating:
2.0

Staff made my experience a great until a situation arises and they went to making me want to leave U-Haul services for ever. Still waiting on response.

VLADIMIR R. 
Rating:
5.0

Excellent

ISMAEL A. 
Rating:
5.0

Customer did not leave a comment.

VALDECIO D. 
Rating:
5.0

Great staff

ANTHONY D. 
Rating:
5.0

Great Staff

Terence C. 
Rating:
5.0

Customer did not leave a comment.

NABEEL N. 
Rating:
5.0

Customer did not leave a comment.

Ulric D. 
Rating:
5.0

Lower your rate

lewrn B. 
Rating:
5.0

little misundertanding, taking off the truck but ok. little bit stress.

JULIO D. 
Rating:
4.0

Customer did not leave a comment.

FILIPE A. 
Rating:
1.0

Extremely rude staff at drop off time and he did not even know about the U-Haul service. I was yelled at about something that the guy was just plain wrong about and it caused a lot of confusion and aggravation and a further 30 min long phone call to the help line following. This guy was THE WORST employee.

Alex F. 
Rating:
5.0

The people there were so nice and helpful even though they were super busy

ANDREW M. 
Rating:
5.0

Nothing. Everyone was nice and things went smooth!

JOSEPHINE H. 
Rating:
5.0

Customer did not leave a comment.

NAOMI M. 
Rating:
5.0

Customer did not leave a comment.

BRENDAAzi W. 
Rating:
3.0

i booked a truck with an appliance dolly,,, they did not have the appliance dolly when i picked up the truck,,, making it very difficult to move a big refrigerator... i was not happy.. ... and i did not get all the credit back from the missing dolly.

RUSSELL A. 
Rating:
5.0

Yes

ISMAEL A. 
Rating:
5.0

Very quick service even though there was a long line. Everyone worked so hard there. The 2 guys in the back were sweating their butts off fetching rentals for people and cleaning up the rentals. Polite and friendly. Thank you so much!

MY H. 
Rating:
3.0

I rented the truck complete dirty and with AC not working well, it's ok because I was in rush to finish a move. But when I was return it nobody was there and after a couple minutes staff show up to help me and tried to charge me $25 to wipe out the truck that was disgusting when I got it. I was innocent for not picture it before I rent. I did the cleaning in the truck and return it myself.

Eduardo G. 
Rating:
5.0

Customer did not leave a comment.

DANIEL N. 
Rating:
4.0

Customer did not leave a comment.

Noah C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KARI R. 
Rating:
5.0

Great staff above and beyond to help and expedite return. I will use them for now on.

RICHARD F. 
Rating:
1.0

The employees was friendly people but the supervisor involved at that time was rude and not professional. Get there to pick the truck 45 minutes late that location rented to another person and I have a reservation for that truck the supervisor I charge Told me oh you late is not truck for event I reserved the pickup truck the why how he express him self was very rude and unprofessional like my money don't have not value on uhaul company was very bad experience I never recommend not one go there was a frustrating morning for me in the end I have to take another minivan not good moment for me not recommend to not one have bad experience

alberto D. 
Rating:
1.0

You give people the cost of storage with out the tax amount. There for every month the payment is short. Because the tax is not included. This is a ripoff. Not a good way to keep people coming back.

Mary N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
5.0

The staff here was so positive and great!

Shannon M. 
Rating:
4.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

MARCUS L. 
Rating:
5.0

The man who helped us connect the trailer was so nice and friendly.

Daniel O. 
Rating:
5.0

My favorite facility! Great staff/service!

James H. 
Rating:
5.0

Great service, thank you!

Don M. 
Rating:
5.0

Joe was awesome! Super easy drop off, we didn't even have to go inside

LEAH B. 
Rating:
2.0

No after hours return

ROGERIO JOSE C. 
Rating:
2.0

I walk in and I’m waiting in line, Melissa was on the phone a gentleman came up to try an help me out but said he couldn’t cause he only does storage. She didn’t apologize for keeping me waiting. I had to unload my truck and be at a house viewing. My information says 15in truck I wasn’t aware that the storage I reserved was going to be very small. So I asked Melissa if they had anymore storages she said no but the website stated their were two available unite, she said they do that to overbook us, which makes no sense cause for a person like me coming out of state moving with a whole truck full. So I checked another location which stated the same thing they had three available units but when I called customer Service so they can double check cause when I called the location they did not answer their phone when I called, she also seen these units were shown but not available. This was a big inconvenience, this whole experience with Uhaul was. The communication need to be better, I was very upset but kept my cool this whole experience. Now I have to have two locations for my things and I don’t even have a car to be to going back and forth to both these locations.

Jasmin R.  |  First Impressions 
Rating:
5.0

They saved me! Thank you for your help and professionalism.

JOANNE K. 
Rating:
3.0

Only 3 people working the whole place. Employee was overloaded, and complained to me that "sorry we're short staffed, no one wants to work apparently". Honestly this is a problem for management, they need to bring in help especially to a larger location like this one. Hire more employees or increase pay to keep good staff!

Stephan M. 
Rating:
1.0

The service was HORRIBLE

Don'Tre H. 
Rating:
5.0

Nathaniel Ware manager is awesome!! He was so helpful!!! He made moving states much easier!! Thank you!

ANNA R.  |  Overall Experience 
Rating:
5.0

Team was awesome. All worked hard and did a great job. Lots of available trucks. Nate and team worked hard.

VINCENT D.  |  First Impressions 
Rating:
5.0

Best customer service and I drove the worst truck ever from Michigan to Ann Arbor and no one mentioned any compensation about the hustle I had with a uhal truck

Ehab A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cleunice w.  |  Overall Experience 
Rating:
5.0

Nathaniel was very helpful and friendly.

DARLING T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

steve s.  |  Overall Experience 
Rating:
4.0

When the units flooded, the Uhaul workers there to move our items, they were careless and broke a number of things.

elizabeth r.  |  Overall Experience 
Rating:
4.0

The staff quickly got the paperwork and the unit for me. They were able to meet my storage needs and made everything really easy.

SHARONR B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mary N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jonathan l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sashalee C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sabrina S.  |  First Impressions 
Rating:
5.0

Solo que tiene muchos camiones y trailer al rededor de los storage.

tarragona b.  |  Overall Experience 
Rating:
5.0

They were great and very helpful

Jazmin L.  |  First Impressions 
Rating:
5.0

Nathaniel and all the staff members that assisted us were very courteous and helpful!!

Elaine A.  |  Overall Experience 
Rating:
5.0

Great customer service from all staff.

Crystal B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN G.  |  Overall Experience 
Rating:
5.0

Super el problema es que solo me costo por el idioma jajajajajaja pero lo demás fue bien el trato de hacer lo mejor

DANI D.  |  First Impressions 
Rating:
5.0

Nate was very helpful and nice. He went out of his way to help me and explain everything to me. He made my experience way easier with everything I needed.

Paula M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALLAN P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHARMAINE R.  |  First Impressions 
Rating:
5.0

24 hour access would have been even better.

gina v.  |  Overall Experience 
Rating:
5.0

The new manager Nathan or Nathaniel can’t remember his exact name was professional Took his time to explain everything was wonderful personal thank you to him

Marc C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Willie F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alfred B.  |  First Impressions 
Rating:
5.0

Nice, clean, friendly and fast experience.

Patricia M.  |  First Impressions 
Rating:
5.0

Amazing staff — Radicco and manager Wendy and truck man Willie. And the other young man who was helping in the office . I could take each one of them home with me LOL they’re all so sweet, and helped me be at ease about my move with all the stressors, and beautifully resolved several problems for me (like when I was stressed that I didn’t get the bars with the wardrobe boxes). So impressed with them and with this facility, so clean and so easy to navigate, the climate control quality and condition of the facility is WAY better than my prior public storage unit. What a great working team here. Thank you, thank you !

Helani S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Corine W.  |  Overall Experience 
Rating:
2.0

Found cockroach in storage unit, staff refused to refund new straps I bought even though they were tangled. My receipt disappeared from my email for straps making it impossible for me to refund.

Dakota R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

George D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Donald S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Somosa R.  |  First Impressions 
Rating:
5.0

The staff at U-Haul was very helpful and I would use them again if I needed to because I’m going to have to move into my other house so I will use them again great service

Gwendoline L.  |  First Impressions 
Rating:
3.0

Poor cumincation. When I closed out my unit,I was told,everything was fine.I asked the agent did she want the key to the lock, she said no.That was in February, I am still being billed for storage, because the lock is still on unit.U Haul are assuming I am still renting.

WILLIAM NEIL H.  |  Overall Experience 
Rating:
5.0

Very Nice Clean I would Recommend to all friends Staff was awesome thanks Uhaul

Darnithy P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

franslene s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sara w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rutha B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jennifer W.  |  First Impressions 
Rating:
5.0

The staff were friendly and helpful.

kenneth D.  |  Overall Experience 
Rating:
5.0

Wendy was very friendly, informative, professional and showed concerned for my storage needs. She was awesome! Thank you Wendy!😊 Carol

Carol W.  |  First Impressions 
Rating:
5.0

Everyone was very helpful

kenneth D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michele H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CLAYTON J.  |  Overall Experience 
Rating:
5.0

Great staff and affordable prices

Reshell R.  |  First Impressions 
Rating:
4.0

Staff very customer focused and extremely friendly and courteous

Fredricka H.  |  First Impressions 
Rating:
5.0

None

antione f.  |  First Impressions 
Rating:
5.0

Thank you Mrs.Wendy and staff

HOWARD G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William D.  |  Online Move In 
Rating:
5.0

we don't speak english at all. but the young employee tried to explain the information to us. it was easy to communicate. we liked it. we were escorted to our place and told how to use the castle.

Daniil K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JUANITA P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LAQUANDA S.  |  First Impressions 
Rating:
5.0

I’m going through a challenging time. Wendy was Exceptional. I undershot the space that I needed. She moved me immediately without making me feel as if I were putting her out. She’s very kind and respectful. This location is immaculate. While going through this transition, it’s comforting knowing that my furniture is stored on this property. As a bartender, I can appreciate good service. She’s a people person. She made my experience quite pleasant 😄

joseph s.  |  First Impressions 
Rating:
5.0

Great Guest Perception & Amazing Service 👍👍👍👍👍👍👍

Gino R.  |  First Impressions 
Rating:
5.0

Wendy is great to work with!!

next level R.  |  First Impressions 
Rating:
5.0

Excellent Customer Service

winston h.  |  First Impressions 
Rating:
5.0

Great customer experience with the staff

Teyarnna S.  |  First Impressions 
Rating:
5.0

Wendy was a pleasure to work with. Very personable and pleasant. She explained everything and showed me how to get in and out of the facility after hours!

joseph d.  |  First Impressions 
No reviews have been submitted for this location.

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