Great service everything went well.
robert hCustomer Reviews for U-Haul Moving & Storage at Kirkman Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great experience. Service was above and beyond.
robert hGetting my rental was quick. Return was quicker. No problems at all with my rental. Will definitely come here again if I need to rent a U-haul.
Florentino DMy original reservation was for the Ocoee location, it would be a better experience if you had move the truck to that location, because now I had to pay for extra mileage.
Hans GI really appreciate two members on staff for helping me transport a few things on my truck. The two guys were very helpful and generous.
Tasha T | Overall ExperienceWas told will get a discount to return truck 26 foot since it’s end of month and would get discount but nothing was given
Nilu TExcellent
Serge GI had a great experience and I’ll be back soon.
Karl TI didn't do Excellent because I reserved my truck & dolly 3 weeks in advance only to be told, "sorry, we don't have any dollys..." Seriously??? My back thanks you today!!!! Not cool to do to an old dude!!! Just sayin....
Tom GGrate service
Emilia OThe General Manager (Gairy) possesses excellent public relations skills, has created an incredible teamork environment and Gairy's paperwork honesty cannot be questioned. Gairy's passion and knowlege about his profession, there could not be a greater asset to the moving and storage industry. The only reason for not choosing an exellent overall rating is that the vehicle I was assigned did not have tight steering (swayed at will a lot - major safety hazard) and the governor was geared way to low for what I was renting the use of the truck (high fuel consumption). Thankfully, I didn't travel too many miles to complete my moving needs. In my opinion, U-Haul has to upgrade their tools of operation before I give U-Haul corporation an excellent rating.
BRENT HI forgot my cell phone and needed to take pictures but the associates were fair and understanding. The people I met were knowledgeable, friendly, courteous, and just rockstars. No improvements necessary. You can give them raises though :)
Shrene MThe manager, Gary, and his entire staff are absolutely top-notch
ERIC S | First ImpressionsExcellent personal
Jhon gThese are the best folks ever to rent from uhaul. I give them the highest recommendation. The only uhaul location I deal with. Love them.
Veraleane WEven though I had moved in online. When my movers reached there and asked to access, they were told that I had no reservation. Apparently, your system has two different areas to look up--reservations and existing units. Since, I had already moved in online, my reseravation was not available in reservations. And they did not check the moved in unit
Sandeep T | Online Move InGairy and the staff were very helpful.
robert hExcellent
Luis RThe uhual was dirty. The mobile pick up did not work properly. Girl at the front desk was rude, did not help much at all.
TAMIRA DThe person who was there at 7 AM for me to pick up the truck (sorry i don’t remember her name) made my day with the way he handled my rental .
ibrahim mThe only part of the experience that could be improved is that there is only one person in charge of check-ins. This is usually not a problem with U-Haul, but this location is very busy.
dillon mThis is the worst experience i had they told me this was a drop off location and it wasn’t my car was behind the gate overnight with my house keys inside the customer service was terrible i told them what happen all i got was a sorry i would never rent from you guys again and everyone will know not to come Here
Brunilda FVery few spots for return outside of gate, and key drop box, if there is one, is not clearly visible
SETH JGood job, this time was better than last rent. I just don’t received my receipt yet.
Alessandro Fgreat customer service - very friendly
jeffery wExcellent service and impeccable attention, I give them a 10
franco pI requested a handtruck, and they did not have one. They gave me some kind of furniture mover, very inconvenient.
Brett PGood costume service
Eugenio RThe lady in the front that was helping us didn't even acknowledge us, she just sat there on her computer, after about ten minutes of waiting, she finally helped and was very dry towards us. I don't feel like she belongs at the desk. She seemed very uninterested on her job and gave us little to no information. I felt like I was bothering her every time I asked a question. What really upset me was the fact that when the transaction of receiving the truck was finished she didn't give clear instructions do I was out there waiting for someone to go over the vehicle with me and after 15 mins of waiting I went inside and she was like you can just take it, we don't go over the vehicle. Not even the guy who brought the vehicle to me said a word. It's been awhile since I last used Uhaul do I font know the knew ways but I've never received worse service. Please put people in the front that have good customer service and can at least pretend they want to be there.
Lauriel WThe employee Joe that brought me to my trailer and hooked me up wasn’t very friendly but the main thing is he didn’t check any of my lights after he hooked me up so I had to wait till I get to my destination and have my friend check them out for me so I don’t think that was very safe
Robert OI am very glad that for my first time using the U-Haul service, I received a high level of service
Sergei SThe last few times I’ve rented vehicles on warmer days the air conditioning wasn’t working well but management is over the top and I felt treated as a valued customer. The most unfortunate experience was renting storage space and dealing with a few employees who didn’t have the same professionalism, probably to the extent of criminal behaviors
Lorrie HLike this office. Use a lot of times.
Sergy KI called to extend my reservation like the employee told me to do if i needed since i originally had my reservation until 10pm but they close at 7 and it was impossible to speak to someone directly at the store or someone who could help me.The line got disconnected twice and no one called me back so i had to keep calling and being on hold all over again.
Sinead TThank you for making my move a breeze!
JUAN ROne of the 4 tires on the double axle 6X12’ trailer was in bad shape. It had a bald spot and was out of round. It caused the trailer to shudder during the entire trip. I did bring it to the attention of the drop off location. As a renter, my expectation is that the equipment is inspected and maintained in good shape, especially considering the cost of the rental.
Raymond LPlease Provide an after hours access code to your customers for possible late returns. It was a nightmare checking in the vehicle on the website. It took me to another person’s account in NY and wanted me to bring the vehicle to Queens, NY. After finally getting into my account, I discovered that I was not provided an access code to get behind your secured gate to return vehicle and keys. I wasted time looking on the paperwork provided and on website. I finally called the 24 hr U-Haul customer service line and was helped beautifully by the young lady on the phone. She even stayed on line with me until I was able to secure the vehicle and keys. I was also charged double for the truck. I’ve never had such a stressful experience with a U-Haul location.
Vanessa MIt’s not U-Haul but the movers that never showed up and left me stranded. So unprofessional, never using them and will remind my friends .
Annie DEverything was perfect. Thank you 🙏
wilky pExpensive but available
Dale M | First ImpressionsGreat experience start to finish! The folks operating this location were extremely nice and helpful and the truck was very comfortable to drive.
Jerry EThe rental was bad they just give me the keys and go. I have to do the inspection by myself and took pictures before I left. Dashboard indicated a low tire pressure, inside was dirty disgusting.
Jorge CExcellent
Ismael AThe team at Kirkman has always been great! I’ve rented from this location numerous times over the years and never had a bad experience.
Shawn CJust exelente
Jose AJosh and his crew were very friendly and helpful.
Mary BThe lady was very rude and I witness her yelling at a customer who's first language clearly wasn't English. Waited over 20 mins to return truck because employee wasn't there.
Nadesha WEveryone was extremely kind and helpful. Thank you 😊
Becky BCigarette ashes in truck
latarsha kGood
Tauller SGreat experience. Will definitely use this location again.
Jacqueline TThe parking lot out front was a little small, but the staff was very friendly and helpful, and it was easy to bring our things into the unit.
GABRIEL G | First ImpressionsEverything good. But my access card is not working. The app should have a remote open/close option by a simple click.
Thais S | First ImpressionsEverything I use UHAUL, I lose some of my stuff. I will be deleting my account.
DAVEENA M | Overall ExperienceThank you.
Alexander D | Overall ExperienceWould like my computer info updated better.
frankie e | First ImpressionsThis is miss Ellington Mr Tyler at the 192 was very goof
Bobbie E | First ImpressionsGary the new facility manager helped me out and the two girls at the desk very friendly and glad to recommend to anyone needed secure convenient storage.
Bradley S | First ImpressionsThe on-site staff was extremely rude, unprofessional and completely disrespectful! We were made to make accommodations for other customers to our detriment. I will never use your storage system WVER again due to this experience, and I have told Eve I know to avoid using you too.
Carissa W | Online Move InThe staff lied to me and sold off my belongings with no notice. Opened multiple tickets with corporate and to this day 7/23/23 no one has called me back. Worst experience ever
JOSEPH S | Overall ExperienceNothing further
DAVEENA M | First ImpressionsVery professional, excellent service.
SYLVIA R | First ImpressionsGairy went above and beyond to help me with everything. Everyone was very friendly and helpful. We appreciate all the staff there. Great experience from a stressful move from Seattle to Orlando, they made the transition wonderful.
Danielle J | Online Move InThis is by far the best U-Haul storage unit that I have ever been to.
JACOB E | Overall ExperienceWas fun for 3years
jerry P | Overall ExperienceStaff was very knowledgeable and very helpful
DARYL M | Overall ExperienceVery rude since day one, never answer the phone call and in top of that they lied about not my storage having the second lock and I traveled from NY just to the storage. Thank god one of the guys was there in the parking and removed it for me.
Jonathan G | Overall ExperienceThe staff is beyond excellent and people oriented; will recommend and will use again this location!!
Selma R | Overall ExperienceContinue like that.
Rosemary G | First ImpressionsGreat place to hv your storage.
Michael R | First ImpressionsMy storage unit was given up to someone else and you had no other storage available we ended having to find another facility and oh $260 to be able to stored my stuff
Ivelisse O | Overall ExperienceEmployees are awesome and custom oriented!!
Selma R | Online Move InThe employees were a bit chatty with each other...lots of joking and playing around, not a very professional environment.
Joscelyn M | Overall ExperienceThe manager was very helpful & nice
Erin C | First ImpressionsAwesome customer care and service . The employees are professional, respectful and courteous .
Vivien S | First ImpressionsSurprisingly convenient and a good place it's very laid back yes I recommend this place I like the anti-stress of business I can do with you all versus the other flight distance in the past
Sherri K | First ImpressionsCustomer Service Rep was very courteous and extremely helpful.
Tylor m | First ImpressionsThe staff at the Uhaul on Kirkman were superior. They new me on a first name bases by me visiting the property so frequently. This was my third time using that.licYion. Josh and Mk ate the best and great asset to your team. They go above and beyond with genuine heart felt customer service skills.
beverly c | Overall ExperienceAmazing ownership & management
sanderson g | Overall ExperienceFacility was great but the equipment was very unsafe. Truck was not pre inspected before going on a long trip. May need to be look at before use of equipment…
EMMANUEL M | First ImpressionsGreat facility! Staff is always friendly. I felt like my stuff was safe and secure at this UHaul. Nate the GM runs a great store.
NICHOLAS M | Overall ExperienceThe owner Nate is a sweetheart and very helpful ! Also his staff is very friendly and always was nice to me when I came in. Definitely a great team !
jasmine j | Overall ExperienceI was very satisfied with Uhaul and the staff there for My storage unit. I will use there service again. Thanks Uhaul
jerry j | Overall ExperienceHave used the services before
Marcia F | First ImpressionsJosh was really helpful. Cheer to you!
Mehmet C | First ImpressionsI have to stop the lady multiple times because I wasn’t finish talking. This is very rude and no customer service at all.
Jonathan G | First ImpressionsThank u
yvonne w | First ImpressionsWe picked this U-Haul because it had both storage and equipment (trucks etc) turn in. We drove 1111 miles and were exhausted, and thankfully Nathaniel made our move in so smooth. As soon as we got there, he greeted us. Then, he walked us through the process of turning in our equipment (we had a trailer and a truck) and setting up our storage unit. Super efficient and we were checked-in in less than 10 minutes. The storage unit itself comes with complimentary dollys, which were not provided at the storage facility in the state we were moving from, and that helped us move our stuff even quicker into the unit. Highly recommend this U-Haul for both your equipment rental and storage needs.
FRANCISCO C | First ImpressionsThe staff is amazing and truly helpful definitely would come back management is amazing.
henry d | Overall ExperienceUnit was clean, Josh was awesome in checking everyone in on a busy day. He was the only one there when it opened and did a fantastic job.
Timothy M | First ImpressionsKhallil went above and beyond and was extremely Helpful. But there were two other employees when we came in for the moving truck that were extremely rude and unhelpful. Emivalentina and Nathaniel We’re both extremely rude and unhelpful, there was absolutely no parking in your lot our appointment was for 10 o’clock we got there at 10:30 because we had to take a car back home because we had nowhere to park and stood in line for 20 minutes and then got to the front at almost 11 and we were told that our truck was given away Because we were late By Emmy Valentina. She had a very I don’t care attitude. We had to ask questions in order to get another truck and pay more with no dolly. Nathaniel who I am assuming is a manager was not helpful at all either he was also rude.
Linda V | First ImpressionsThe staff was always friendly and helpful. This is the first place I will call if I ever need Uhaul again. Thanks for everything.
Paul C | Overall ExperienceAll the staff was very helpful and knowledgeable. I’m very please to have used Uhall storage at Kirkman Rd, Orlando, Fl. I loved the climate control interior and the very convenient huge elevators. I would use this store again if I had to.
YUDELKA S | Overall ExperienceJust keep up the good work staff is excellent
Bissoondai K | First ImpressionsI wish you had more of 10x30x15 to rent :) This is the size that I was waiting for.
Sue B | First ImpressionsThe property manager is very rude and unprofessional.. I have never seen a business that don't put customers first... I will not recommend this to my worst enemy.
tamara r | Overall ExperienceGood team here!
Rodney B | Overall ExperienceExcellent all round. Staff were very helpful and made it a great experience.
MITCHELL P | First ImpressionsThere’s no way to leave the security card in the storage unit after you clean up , because you use it to leave the premises through the gate.
DONOVAN R | Overall ExperienceIt would have been nice to have a light in the outside unit. Had to use my phone light whenever I came over at night. Overall, it was a great experience.
Reginald H | Overall ExperienceGreat Staff
victor b | First ImpressionsManagement is very unprofessional and wooded
JEAN F | Overall ExperienceI rented a unit at Uhaul for over ten years or better I had no problem the GM Mrs Wendy was Great during my stay my property remain safe and my record collection in good condition I wish the rent could be lower for long time tenants like my self but it didn’t happen. Good bye Uhaul
GLENN J | Overall ExperienceAll my furniture was molded and there was a leak in the room of my storage
Keionna B | Overall ExperienceThe services are excellent. This recent experience was very good and kind.
marcio c | First ImpressionsStaff is very helpful and professional
Claire T | First ImpressionsNate and his team could r offer a better service at such a transition, moving is never easy but they help take the edge of in making easy to do business with. I have had tonutilize them for a number of different occassions and everyrime it was exceptional service.
CHRYSAN G | Overall ExperienceI moved my belongings to this storage facility since 2020. Ever since then, my overall experience with this facility has been exceptionally beautiful. Without a doubt, This moving and storage facility has offered me an excellent customer service, the environment is very clean. The staff are very friendly and helpful. If I have to use this service again I shall always come back. Thank you.
Regina O | Overall ExperienceThe staff were very helpful :Thank you
MOHAMAD H | First ImpressionsBuen servicio , buen trato y amigable costumer service , gracias 🙂
Norma R | First ImpressionsI was told I had to return my one way uhaul to the original location I designated for the return instead of the location I was at. They had me drive 20 mins out staying I'd have to pay extra to return at a different location than originally planned.
Aren H | First ImpressionsVery helpful staff. Zindane was a great help and made the move in easy.
Benjamin C | First ImpressionsThis staff was amazing, moving is stressful, the team of GLen and all the guys were so extremely accomadating , understanding and kind ,it helpded immensely with the hassel of moving.I I couldn't think of one recommendation for improvement.
CHRYSAN G | First ImpressionsAll staff there were extremely helpful.
MICHAEL T | Overall ExperienceEasy process to get the unit and easy to check out! Fast Friendly Service! Clean area. Thank you very much!
Michele H | Overall ExperienceDemasiadas cucarachas,pero demasiadas
JUNIOR H | Overall ExperienceThis facility is not managed properly. They gave away a climate controlled unit that was reserved in person for over a week. Then told me that there were no other available climate control for miles. I settled for an outside unit but wasn't happy with the decision. However, I had to make a decision due to the movers being in route with my belongings. I was and still is extremely upset and inconvenienced.
Farrah R | First ImpressionsVery helpful and informative
Joscelyn M | First ImpressionsVery helpful
Angie L | Online Move InAll workers including the manager went above and beyond to make sure our needs were met after a long trip from upper Tennessee. They are even locating us a dolly for our move put in a few weeks.
BRIAN H | First ImpressionsGreat job! Excellent service!
Diego L | First ImpressionsVery great customer service! Thanks!
Darrell C | First ImpressionsThe after hours door access was very small. Should have access to larger door after hours 4 removing larger furniture Also, lighting in the storage area would be nice
Latrencia J | Overall ExperienceThe GM and staff are super helpful.
Lance F | First ImpressionsThe staff were friendly and professional and Nathaniel took very good care of us.
Seccionie D | Overall ExperienceHelpful staff.
MICHAEL T | First ImpressionsYou give people the cost of storage with out the tax amount. There for every month the payment is short. Because the tax is not included. This is a ripoff. Not a good way to keep people coming back.
Mary N | Overall ExperienceI walk in and I’m waiting in line, Melissa was on the phone a gentleman came up to try an help me out but said he couldn’t cause he only does storage. She didn’t apologize for keeping me waiting. I had to unload my truck and be at a house viewing. My information says 15in truck I wasn’t aware that the storage I reserved was going to be very small. So I asked Melissa if they had anymore storages she said no but the website stated their were two available unite, she said they do that to overbook us, which makes no sense cause for a person like me coming out of state moving with a whole truck full. So I checked another location which stated the same thing they had three available units but when I called customer Service so they can double check cause when I called the location they did not answer their phone when I called, she also seen these units were shown but not available. This was a big inconvenience, this whole experience with Uhaul was. The communication need to be better, I was very upset but kept my cool this whole experience. Now I have to have two locations for my things and I don’t even have a car to be to going back and forth to both these locations.
Jasmin R | First ImpressionsNathaniel Ware manager is awesome!! He was so helpful!!! He made moving states much easier!! Thank you!
ANNA R | Overall ExperienceTeam was awesome. All worked hard and did a great job. Lots of available trucks. Nate and team worked hard.
VINCENT D | First ImpressionsBest customer service and I drove the worst truck ever from Michigan to Ann Arbor and no one mentioned any compensation about the hustle I had with a uhal truck
Ehab A | First ImpressionsNathaniel was very helpful and friendly.
Darling T | First ImpressionsWhen the units flooded, the Uhaul workers there to move our items, they were careless and broke a number of things.
elizabeth r | Overall ExperienceThe staff quickly got the paperwork and the unit for me. They were able to meet my storage needs and made everything really easy.
SHARONR B | First ImpressionsSolo que tiene muchos camiones y trailer al rededor de los storage.
tarragona b | Overall ExperienceThey were great and very helpful
Jazmin L | First ImpressionsNathaniel and all the staff members that assisted us were very courteous and helpful!!
Elaine A | Overall ExperienceGreat customer service from all staff.
Crystal B | Overall ExperienceSuper el problema es que solo me costo por el idioma jajajajajaja pero lo demás fue bien el trato de hacer lo mejor
DANI D | First ImpressionsNate was very helpful and nice. He went out of his way to help me and explain everything to me. He made my experience way easier with everything I needed.
Paula M | First Impressions24 hour access would have been even better.
gina v | Overall ExperienceThe new manager Nathan or Nathaniel can’t remember his exact name was professional Took his time to explain everything was wonderful personal thank you to him
Marc C | First ImpressionsNice, clean, friendly and fast experience.
Patricia M | First ImpressionsAmazing staff — Radicco and manager Wendy and truck man Willie. And the other young man who was helping in the office . I could take each one of them home with me LOL they’re all so sweet, and helped me be at ease about my move with all the stressors, and beautifully resolved several problems for me (like when I was stressed that I didn’t get the bars with the wardrobe boxes). So impressed with them and with this facility, so clean and so easy to navigate, the climate control quality and condition of the facility is WAY better than my prior public storage unit. What a great working team here. Thank you, thank you !
Helani S | First ImpressionsFound cockroach in storage unit, staff refused to refund new straps I bought even though they were tangled. My receipt disappeared from my email for straps making it impossible for me to refund.
Dakota R | First ImpressionsThe staff at U-Haul was very helpful and I would use them again if I needed to because I’m going to have to move into my other house so I will use them again great service
Gwendoline L | First ImpressionsPoor cumincation. When I closed out my unit,I was told,everything was fine.I asked the agent did she want the key to the lock, she said no.That was in February, I am still being billed for storage, because the lock is still on unit.U Haul are assuming I am still renting.
WILLIAM N | Overall ExperienceVery Nice Clean I would Recommend to all friends Staff was awesome thanks Uhaul
Darnithy P | First ImpressionsThe staff were friendly and helpful.
kenneth D | Overall ExperienceWendy was very friendly, informative, professional and showed concerned for my storage needs. She was awesome! Thank you Wendy!😊 Carol
Carol W | First ImpressionsEveryone was very helpful
kenneth D | First ImpressionsGreat staff and affordable prices
Reshell R | First ImpressionsStaff very customer focused and extremely friendly and courteous
Fredricka H | First ImpressionsNone
antione f | First ImpressionsThank you Mrs.Wendy and staff
HOWARD G | First ImpressionsGreat Job Mrs. Wendy, Gar, Joe, Terry... Awesome
JUNE R | Overall Experiencewe don't speak english at all. but the young employee tried to explain the information to us. it was easy to communicate. we liked it. we were escorted to our place and told how to use the castle.
Daniil K | First ImpressionsBig Roaches destroyed all my belongs and my kids belongs it were a shame and Embarrassing to my 3 Children’s sad
Laverne C | Overall ExperienceI’m going through a challenging time. Wendy was Exceptional. I undershot the space that I needed. She moved me immediately without making me feel as if I were putting her out. She’s very kind and respectful. This location is immaculate. While going through this transition, it’s comforting knowing that my furniture is stored on this property. As a bartender, I can appreciate good service. She’s a people person. She made my experience quite pleasant 😄
joseph s | First ImpressionsThank you, never had any problems with my unit
maribel j | Overall ExperienceBoth counter people were very knowledgeable and very low key. Very reassuring to deal with.
MICHAEL P | Overall ExperienceCheck in was extremely annoying due to company policy. Why in the heck do you need 3 different phone numbers and 2 different addresses? That's bordering on invasion of privacy. I only have 1 cell phone, my wife only has 1 cell phone (no business phones or land lines), and frankly, I don't want to give you any information for my friends and family - that's just ridiculous. Access hours listed on the website do NOT match actual hours (we were actually relying on those hours being correct and will likely have to pay for 24 hour access because we were unloading when access hours were up) and not having access to the bigger doors during 24 hour access makes things extremely inconvenient. Without those issues, the move would have been absolutely fantastic. Staff was friendly and helpful, even if I wasn't (I had driven 22 hours in the last 30). Excellent job to both the check-in staff who helped with my auto transport and to the counter staff for putting up with me.
Antonio F | First ImpressionsStaff was excellent, unit had preexisting damage and I was surprised that there was a "quality control tag/inspection tag" on the lock yet the drywall and ceiling damage was not previously noted on my unit meaning if I didn't mention it I would have been liable. The computer system kept shutting down and check in took an hour but gentleman that checked me in was AMAZING, very helpful and professional.
Danny H | First ImpressionsIn the future customers service should let customers know that they have to pay for after hours to get access to the storage even though it was post. Also , Mount balls is not a good thing to use in the facility , Mount balls smell stays on the furniture so I rushed to get my things out within 30 days. Thank you. For your service
Lisa E | Overall ExperienceEverything was great,great customer service
CARLOS D | Overall ExperienceMy only thing is my bill was due on 8th, I paid on 9th moved out on 13th and they wouldn't pro-rate me any money back
VALERIE H | Overall ExperienceThe personnel that worked at this facility were always very pleasant, helpful and efficient. I would definitely utilize this location again if needed.
herman s | Overall ExperienceWendy Ford was very professional and did an amazing job
renato f | First ImpressionsThe storage was for my sister Beatriz she came to Live in Orlando but she went back to Miami. She makes the payments on time and she liked the storge at all with air conditioner elevators and all the tools that you needs to carrier her stuff. thank you so much
Aurora L | Overall ExperienceUse of this storage facility was an excellent experience. It was always clean, and the items I stored in the temperature controlled environment, were well preserved. This included a great deal of paperwork which could have been damaged by a lesser facility. I would highly recommend this facility.
TED M | Overall ExperienceGreat manager and staff. I would highly recommend this location.
nicola b | Overall ExperienceAmazing service and staff was always polite and friendly . Thanks everyone for making my experience a great one. ☺️
Janice & | Overall ExperienceVery good
Victor A | First Impressionsgood service,no question. thank you.!!
angel d | Overall Experiencenot greeted when walking in people who entered after weren’t greeted either representative was on phone forever so we waited for about 20 mins for him to help and another 20 for our reservation
Genaro S | First ImpressionsIs a very good place , the customer service are very nice and respected
bertha c | Overall ExperienceThe staff at both the West Colonial and South Kirkman locations were quite helpful and polite in assisting with the problem I was facing.
bruce m | Overall ExperienceGreat Guest Perception & Amazing Service 👍👍👍👍👍👍👍
Gino R | First Impressionskeep the good work and the services..👍
angel d | First ImpressionsWendy is great to work with!!
next l | First ImpressionsEverything clean n staffs was proffessional
Rax A | Overall ExperienceTerry was very helpful and did what ever he could to make this trailer and storage unit rental as easy and convenient as possible for me. Totally recommend this U-Haul location. Thumbs Up
wayne d | First ImpressionsWendy Ford and her staff was awesome Wendy exceeded my expectations on several occasions..her staff is well trained,courteous and most accommodating, I would definitely use their services again. Highly recommended Kind Regards, David Costner
david c | Overall ExperienceMr.Larry was more than helpful and went out of his way to help me and my fiancé. He answered all of my questions to where i could understand them. I will always remember my moving experience because of him, very good people !
Jasmine b | First ImpressionsThank you for taking good care of me and my belongings. The staff at U-Haul is very professional and performs there job exceptionally well. Equipment guys, front desk ladies, thank you!! Two thumbs up
Jill C | Overall ExperienceI rented a unit from this location twice. DO NOT RENT FROM HERE. I spent $180+ for 12 months, had to move out in complete darkness and my unit was covered in RAT DROPPINGS.
Taylor H | Overall ExperienceI love the people here! You can tell the manger leads a good team.
SHABANA S | Overall ExperienceThe place was very clean
Tisuleko z | Overall Experienceeverybody there was great and friendly and very helpful i would use yall again and tell my friends and family great experience God bless yall
Leo B | Overall ExperienceExcellent customer services
lorena f | First ImpressionsThis was the easiest thing we've done as far as moving. Rented the truck the same place as storage. No running around returning truck from storage. I would use this facility again
Kelly M | Overall ExperienceGreat customer service friendly and helpful one of the workers actually helped me move my mattress out:) awesome place!!
CHARLOTTE A | Overall ExperienceWas very helpful
dwayne y | First Impressionsbest experience will definitely recommend to friends and family
javed n | Overall ExperienceExcellent Customer Service
winston h | First ImpressionsGreat customer experience with the staff
Teyarnna S | First ImpressionsThank you
Brandon H | Overall ExperienceOverall, we were pleased with our experience at this U-Haul location.
CECIL M | Overall Experiencevery nice and helpful people
javed n | First ImpressionsWendy and our team. Great job!
jose d | Overall ExperienceI have same size unit as in MD however I pay a hundred more a month here and had to buy new lock? Spent 350$ on fuel and there was confusion and tried charging me 1200 despite contact stating 892
LASHAWN D | First ImpressionsVery good,it's very convenient.
atilio d | Overall ExperienceVery helpful and accommodating. All staff we worked with was helpful and friendly
jeannie g | First ImpressionsGood, but false advertisement, saying the first month was free
maria g | Overall ExperienceEverything was great just wish the hours was open 24-hours to your personal storage units. At least until midnight
Homer M | Overall ExperienceExcellent employee service
Stephanie R | Overall ExperienceThis facility is horrible! None of the workers are on the same page! They had major water damage and instead of the owner moving you into another unit the same size they move you into a bigger one.
SHATERIA A | Overall ExperienceStaff here is very rude in the front office. The workers in the back/outside are nice and super helpful. Beware they will lie to your face and then deny everything that you agree on.
mary h | Overall ExperienceNot a good experience
lashonda j | First ImpressionsThey staff there was very friendly and pleasant. But the staff at Old Chyenne Hwy was the worse experience I ever had never want to go back again.
Felicia M | First ImpressionsGreat customer service.
Scott G | Overall ExperienceExceeded all my expectations!
Mark W | Overall ExperienceEveryone was great and friendly; enjoyed my experience!
deidre s | Overall ExperienceWhen I moved my stuff out I found rat pop on the floor ..
CINDY B | Overall ExperienceWendy was a pleasure to work with. Very personable and pleasant. She explained everything and showed me how to get in and out of the facility after hours!
joseph d | First ImpressionsThe young man that check in the trucks was very helpful, and professional.
jeffrey b | Overall ExperienceWendy Ford has been fantastic for the fifteen years that I have been a customer!
PHILIP S | Overall ExperienceWendy extremely rude.
siobhan j | Overall ExperienceThe people who Run are very nice
Antoinette S | Overall ExperienceJust thank you, nice people.
Antoinette S | First ImpressionsVery professional experience. Having had some rough times of late, the lady at the counter was very kind, quick, and thought of things I didn’t think of in terms of my needs for my move. many thanks!
Jill C | First ImpressionsI had a very good experience with Uhaul, I recommend.
Luciano M | Overall ExperienceThank you for your service. All the staff very nice and friendly. Every time I call they were very helpful. I will refer you to everyone.
Hoda b | Overall ExperienceI keep asking you to stop sending emails to deb.brooks@gmail.com This is MY email address and Debra Brooks keeps giving it out knowing it’s not hers
DEBra B | Overall ExperienceElevator need to be fixed. It doesn't matter which floor you push, it goes to the 3rd floor first.
julis r | Overall ExperienceMy overall experience was good. I was not happy with the rising cost of monthly rental.
JONATHAN S | Overall ExperienceEverything was great
sthaphalis l | Overall ExperienceWendy and her team do a fantastic job! We were always treated with professionalism by Wendy and her staff.
Karen M | Overall ExperienceA few boxes and bags of comforters were wet and mildew. Found a dead rat in the unit.
Andrea W | Overall ExperienceI will miss not seeing Wendy the manager. She is the greatest person. She was always very helpful. She is an asset to the u-Haul family. Nancy Spain
NANCY S | Overall ExperienceFirst unit was leaking move to new one and it was infested with rats and palmetto bugs. GM does not care and would knowingly rent out units no matter conditions. The list goes on but no more charters
sherita c | Overall ExperienceOur storage flooded but u-haul was so amazing about it and they were so helpful so I would definitely recommend them to friends!
Brad L | Overall ExperienceNone
sameul m | Overall ExperienceThis is by far1 of the best storage facilities in Orlando. The climate controlled units and facility are so clean. Plenty of push carts and room.
Toccara W | Overall ExperienceGreat costumer service
albert o | ReservationThe unit leaked water onto my items. I have filed a claim and have not been contacted back.
Brandon S | Overall ExperienceAn utter and complete nightmare. Thought I had 24 hour access, but I didn't and then the manager locked us into the lot with no lock on our truck and our truck and moving help still there and not done
karrie k | Reservationuhaul reservation lied to me get there at location no such unit or rate. Very bad sevices.i try to resolve the problem no one got back with me.
barbara c | ReservationI would definitely recommend this facility.
JOHN B | Overall ExperienceVery organized and staff pleasant and helpful
douglas b | ReservationWill consider using the storage again
Ernesto P | Overall ExperienceExcellent staff and facility
Christopher B | Overall ExperienceFor two years of storage use my experience was always met with a smile a hello something so simple made my day during my time of transition . Staff and Management were Awesome especially Ms.Wendy 🤗
DAISY L | Overall ExperienceEverytime that I call U Hall for a Truck and recent Storage there Friendly Management and Staff I Highly Recommend these PeoPle does a Great job for Your Company keep up the Great Work and you will
charles L | Overall ExperienceThe customer service is wonderful. They went above and beyond to help with our needs. I would highly recommend them.
Alma R | Overall Experience👎🏾
Brittany G | Overall ExperienceWhen i have a emergency i prefer that storege it's. A very clean place
Marye J | Overall ExperienceI’ve been using this facility for my storage, packing and moving needs for 8 years. Wendy is great!
PANYA C | Overall ExperienceThank you
yesenia b | Overall Experience