Customer Reviews for U-Haul Moving & Storage at Kirkman Rd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Kirkman Rd

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Daun Y.
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Customer did not leave a comment.

joseph s. | First Impressions |
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I’m going through a challenging time. Wendy was Exceptional. I undershot the space that I needed. She moved me immediately without making me feel as if I were putting her out. She’s very kind and respectful. This location is immaculate. While going through this transition, it’s comforting knowing that my furniture is stored on this property. As a bartender, I can appreciate good service. She’s a people person. She made my experience quite pleasant 😄

maribel j. | Overall Experience |
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Thank you, never had any problems with my unit

GROVER H.
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Customer did not leave a comment.

IMELDAHULIGANGA C.
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No comment

SHARON C.
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Customer did not leave a comment.

sheila H. | Overall Experience |
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Customer did not leave a comment.

Angela B.
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Customer did not leave a comment.

MICHAEL P. | Overall Experience |
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Both counter people were very knowledgeable and very low key. Very reassuring to deal with.

MARK B.
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Customer did not leave a comment.

Matthew R.
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Customer did not leave a comment.

Michael G.
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Customer did not leave a comment.

RANDY H.
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Customer did not leave a comment.

Antonio F. | First Impressions |
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Check in was extremely annoying due to company policy. Why in the heck do you need 3 different phone numbers and 2 different addresses? That's bordering on invasion of privacy. I only have 1 cell phone, my wife only has 1 cell phone (no business phones or land lines), and frankly, I don't want to give you any information for my friends and family - that's just ridiculous. Access hours listed on the website do NOT match actual hours (we were actually relying on those hours being correct and will likely have to pay for 24 hour access because we were unloading when access hours were up) and not having access to the bigger doors during 24 hour access makes things extremely inconvenient. Without those issues, the move would have been absolutely fantastic. Staff was friendly and helpful, even if I wasn't (I had driven 22 hours in the last 30). Excellent job to both the check-in staff who helped with my auto transport and to the counter staff for putting up with me.

Pablo E.
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Customer did not leave a comment.

MANUEL P.
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Service Excellent , I appreciate the help of all team members!!!

CHAU C.
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The one of people at the front desk is not helpful

Jason P.
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Staff was friendly and informative. I accidentally left my E-Pass in the truck and they had it ready and waiting for me the next day when I went back for it. Super helpful.

TIAGO M.
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Customer did not leave a comment.

Thiago S.
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Customer did not leave a comment.

David S.
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I'm just not sure why uhaul got my drop off location mixed up. My paper contract had the correct location in Orlando but for some reason the system changed my return location to Seattle.

REGINALD J.
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Customer did not leave a comment.

Joyce C.
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Customer did not leave a comment.

JUAN T.
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Easy to rent and good customer service.

Wesley S.
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Customer did not leave a comment.

HOUSTON S.
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Customer did not leave a comment.

Christopher E.
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Customer did not leave a comment.

Darwin C.
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Everyone was friendly and efficient. Exceeded expectations!

CHRISTOPHER A.
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Customer did not leave a comment.

Guilherme M.
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The truck did not have a phone charger. There was noise coming from inside the door for 8 hours straight , just an old not well maintained truck

MANES L.
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Customer did not leave a comment.

Nancy D.
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They were quick on. Checking truck out and they were nice .

Grendanlis C.
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Customer did not leave a comment.

Yvonne J.
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I saw nothing that needed to be improved

HARRY V.
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Meet by happy people !! No need to see the smiles, it was in their eyes and tone of voice!! Made to feel very welcome!

Francine T.
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Customer did not leave a comment.

THERESA M.
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Nothing at all.

MARCOS M.
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Fast and smooth process!

Maiki S.
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Customer did not leave a comment.

KENDRA S.
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Customer did not leave a comment.

TIAGO M.
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Customer did not leave a comment.

SUSHIL A.
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Customer did not leave a comment.

Lisa F.
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Customer did not leave a comment.

Stacey H.
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Customer did not leave a comment.

ANTONY O.
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Customer did not leave a comment.

JOHN S.
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We've used this location before and like the staff.

ROCHELLE R.
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Customer did not leave a comment.

Jean D.
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Customer did not leave a comment.

Claudio M.
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Customer did not leave a comment.

Jennifer A.
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Customer did not leave a comment.

Estaline D.
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Customer did not leave a comment.

DOMINQUE R.
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Customer did not leave a comment.

KALPESHKUMAR P.
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Terry was a very awesome employee he explain me everything and very kind

teresa T.
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Customer did not leave a comment.

ROBERT R.
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I have rented at this location at least 8 times. Always professional and great service.

DARRYL H.
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Customer did not leave a comment.

Charles H.
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Customer did not leave a comment.

GASTON G.
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Customer did not leave a comment.

Danny H. | First Impressions |
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Staff was excellent, unit had preexisting damage and I was surprised that there was a "quality control tag/inspection tag" on the lock yet the drywall and ceiling damage was not previously noted on my unit meaning if I didn't mention it I would have been liable. The computer system kept shutting down and check in took an hour but gentleman that checked me in was AMAZING, very helpful and professional.

TAMIR S.
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Customer did not leave a comment.

Lisa E. | Overall Experience |
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In the future customers service should let customers know that they have to pay for after hours to get access to the storage even though it was post. Also , Mount balls is not a good thing to use in the facility , Mount balls smell stays on the furniture so I rushed to get my things out within 30 days. Thank you. For your service

renato f. | Overall Experience |
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Customer did not leave a comment.

Timothy N.
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Customer did not leave a comment.

DAVID P.
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Also rec'd good service at UHaul in International Speedway in Daytona Beach FL to review "check engine" light issue and also Ruby at main cust. svc. # (on 10/18/20 at ~3:35 pm) who gave me 18 extra mileage credit to compensate for having to drive to Daytona Beach to address the check engine light issue, Overall great service from all personnel. Thank you to all..

TREMENE T.
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My experience was very good.

KIMBERLY H.
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Customer did not leave a comment.

Tiago M.
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Customer did not leave a comment.

CARLOS D. | Overall Experience |
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Everything was great,great customer service

heather T.
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Customer did not leave a comment.

Luis M.
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Helpful guys

JAVIER G.
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The truck we rented had leakage on the roof. We encountered thunderstorms and rain, so the passenger was getting very very wet all the time. We did not realize it until very far from the pick up location and were short in time. Looking at the area of the leak, someone put some silicon or something, so the problem was not new.

Tiago M.
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Customer did not leave a comment.

VALERIE H. | Overall Experience |
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My only thing is my bill was due on 8th, I paid on 9th moved out on 13th and they wouldn't pro-rate me any money back

Victor M.
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The personnel was outstanding!! Two amazing gentlemen greeted my father in law and I very well and made the drop off undeniably seamless! I believe Roy was very memorable and welcoming, the other gentlemen as well. Those two guys are a great asset to your location.

DESIRAE S.
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Not charge for dolly's, not everyone can afford the extra fee and it helps tremendously with the move. My customer service at this location was great!

Rafael C.
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The cabin had a strong smell of marihuana imbedded within the A/C system

divine way m. | Overall Experience |
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Customer did not leave a comment.

Anthonio F.
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Still waiting for someone to call me about my 100.00$ deposit and I'm very very angry that I keep getting the run around.

Mary G.
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Customer did not leave a comment.

TAMMI J.
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The team at the Kirkman location is amazing!! I've been using them for years and have never been disappointed. Wendy, Nate, and Gary are just to name a few of the individuals that have ALWAYS gone above and beyond for me. I had quite the dilemma when I was trying to close on my house and had serious storage issues, but they worked hand in hand with me to resolve it and I am super grateful🙂 I have and will continue to recommend people to this location because they are Awesome!💕

JANE K.
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Customer did not leave a comment.

SHIRA B.
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The tech put my car on wrong an damaged my rear brakes and caused rust.

TIAGO M.
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Customer did not leave a comment.

DANNY D.
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Outstanding job. Thanks.

ROSE D.
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Customer did not leave a comment.

Jamie C.
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The rental was a bit dirty, sand and dirt in the cab, and the low tire pressure gauge was going the whole ride. They said it was a permanent issue with their trucks but still should be worked out. The lady I spoke to the morning of drop off was short and rude. The guy who checked the rental back in was decent. This locations $100 fee for overnight drop off is crazy.

JOSEPH G.
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Customer did not leave a comment.

CATHERINE B.
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My wife and I went to rent a vehicle to travel from Orlando to Sarasota. My wife stated the mileage to the woman at the counter, and the man behind the computer said nothing while putting in her card information. They rented us a cargo van which was local only rather than the 10ft truck which the man Nathaniel admitted later on the phone he should have given us. Upon arriving in Sarasota two hours later, we see in the email we have to drive back to Orlando to return the van. We call uhaul and explain our situation, they leave us on hold for 20 minutes and transfer us to 3 people before we get sent back to the store we picked up the van from. Nathaniel tells us if he was paying attention he would have had us rent another truck since vans are local only. We tell him we did not know they were local only, he then tells us we should know that. At this point he then offers a solution but that solution takes us from just over 100 dollars to 200. When we ask if they can cover that cost since they admitted they should have rented us a different vehicle. Nathaniel repeats that we should have known the van was local only and if we take it to a uhaul in Sarasota it will be a 500 dollar bill. My wife and I are incredibly dissatisfied with this situation and the company, not only were we charged almost 100 dollars extra than we had planned, but all we got was a hollow apology from an employee who told us we should know information that apparently is public knowledge? We will not be using your company again in the future regardless of what the other companies charge.

TYRONE C.
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Customer did not leave a comment.

RAYNETTA W.
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Parking at this location was terrible. One way in, one way out at this busy location made for a hectic situation.

PETER C.
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Your personnel were courteous and helpful, please give them a raise as you wouldn't want to loose them.

daniel C.
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Very well run business !!

JOSE O.
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Customer did not leave a comment.

REGINALD F.
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Wonderful service ,

MARIA G.
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Customer did not leave a comment.

Daniel G.
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Customer did not leave a comment.

BOBBI W.
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Customer did not leave a comment.

JERRY C.
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The parking area is too small. Not convenient when turning in the truck.

JEFFERY D.
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Customer did not leave a comment.

ARMANDO T.
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Nice, super nice, your awesome

MARILYN B.
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Customer did not leave a comment.

Gardy B.
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We've been to this location before and never had we had a wonderful experience like the one we did on 9/25/2020. Becky was excellent and made our day so joyful. She has such a lovely and spunky personality. Thank you Becky for being you and making us feel like family. You are greatly appreciated 😊

jean G.
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I will send friend because every thing was excellent.

cherly s. | First Impressions |
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Customer did not leave a comment.

UNEDA P.
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Nathaniel is unprofessional, racist and disrespectful. I have never experience customer service this horrible before. Wendy is no better. They operate business in a predominantly African American neighborhoods, withhold vital information from customers and overcharge. This is a bad location. Corporate needs to do better in the African American communities.

Tracy A.
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Customer did not leave a comment.

diana H.
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My wallet was left lying between the seats. I didnt realize til next morning. It had money credit cards, passport and all that was dear to me.in this day and time I had little hope. However due to honesty and integrity it was safe in safe God bless this man and his family that raised him. There was over 800 dollars that made it's way home SAFELY. TO GOD BE THE GLORY!

ASHLYNN W.
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Customer did not leave a comment.

FRANK B.
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NA

NATALIE P.
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Customer did not leave a comment.

marcello B.
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Nothing its quick and efficient from start to end. i have had a great experience over the years with different sales personnel. everyone there is kind and have a great sense of humor !!!

VAUDREYSON A.
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Customer did not leave a comment.

Levoy T. | Overall Experience |
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Customer did not leave a comment.

herman s. | Overall Experience |
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The personnel that worked at this facility were always very pleasant, helpful and efficient. I would definitely utilize this location again if needed.

renato f. | First Impressions |
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Wendy Ford was very professional and did an amazing job

Ashley R. | Overall Experience |
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Customer did not leave a comment.

Aurora L. | Overall Experience |
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The storage was for my sister Beatriz she came to Live in Orlando but she went back to Miami. She makes the payments on time and she liked the storge at all with air conditioner elevators and all the tools that you needs to carrier her stuff. thank you so much

TED M. | Overall Experience |
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Use of this storage facility was an excellent experience. It was always clean, and the items I stored in the temperature controlled environment, were well preserved. This included a great deal of paperwork which could have been damaged by a lesser facility. I would highly recommend this facility.

nicola b. | Overall Experience |
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Great manager and staff. I would highly recommend this location.

Janice &louis G. | Overall Experience |
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Amazing service and staff was always polite and friendly . Thanks everyone for making my experience a great one. ☺️

Victor A. | First Impressions |
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Very good

angel d. | Overall Experience |
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good service,no question. thank you.!!

Genaro S. | First Impressions |
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not greeted when walking in people who entered after weren’t greeted either representative was on phone forever so we waited for about 20 mins for him to help and another 20 for our reservation

bertha c. | Overall Experience |
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Is a very good place , the customer service are very nice and respected

Gerald W. | Overall Experience |
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Customer did not leave a comment.

bruce m. | Overall Experience |
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The staff at both the West Colonial and South Kirkman locations were quite helpful and polite in assisting with the problem I was facing.

Gino R. | First Impressions |
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Great Guest Perception & Amazing Service 👍👍👍👍👍👍👍

bruce m. | First Impressions |
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Customer did not leave a comment.

angel d. | First Impressions |
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keep the good work and the services..👍

wayne d. | Overall Experience |
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Customer did not leave a comment.

Jose G. | Overall Experience |
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Customer did not leave a comment.

next level R. | First Impressions |
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Wendy is great to work with!!

Rax A. | Overall Experience |
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Everything clean n staffs was proffessional

lorena f. | Overall Experience |
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Customer did not leave a comment.

wayne d. | First Impressions |
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Terry was very helpful and did what ever he could to make this trailer and storage unit rental as easy and convenient as possible for me. Totally recommend this U-Haul location. Thumbs Up

david c. | Overall Experience |
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Wendy Ford and her staff was awesome Wendy exceeded my expectations on several occasions..her staff is well trained,courteous and most accommodating, I would definitely use their services again. Highly recommended Kind Regards, David Costner

Jasmine b. | First Impressions |
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Mr.Larry was more than helpful and went out of his way to help me and my fiancé. He answered all of my questions to where i could understand them. I will always remember my moving experience because of him, very good people !

Jill C. | Overall Experience |
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Thank you for taking good care of me and my belongings. The staff at U-Haul is very professional and performs there job exceptionally well. Equipment guys, front desk ladies, thank you!! Two thumbs up

Taylor H. | Overall Experience |
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I rented a unit from this location twice. DO NOT RENT FROM HERE. I spent $180+ for 12 months, had to move out in complete darkness and my unit was covered in RAT DROPPINGS.

SHABANA S. | Overall Experience |
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I love the people here! You can tell the manger leads a good team.

Tisuleko z. | Overall Experience |
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The place was very clean

Leo B. | Overall Experience |
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everybody there was great and friendly and very helpful i would use yall again and tell my friends and family great experience God bless yall

lorena f. | First Impressions |
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Excellent customer services

Kelly M. | Overall Experience |
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This was the easiest thing we've done as far as moving. Rented the truck the same place as storage. No running around returning truck from storage. I would use this facility again

CHARLOTTE A. | Overall Experience |
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Great customer service friendly and helpful one of the workers actually helped me move my mattress out:) awesome place!!

dwayne y. | First Impressions |
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Was very helpful

javed n. | Overall Experience |
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best experience will definitely recommend to friends and family

winston h. | First Impressions |
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Excellent Customer Service

Teyarnna S. | First Impressions |
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Great customer experience with the staff

Brandon H. | Overall Experience |
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Thank you

CECIL M. | Overall Experience |
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Overall, we were pleased with our experience at this U-Haul location.

javed n. | First Impressions |
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very nice and helpful people

jose d. | Overall Experience |
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Wendy and our team. Great job!

LASHAWN D J. | First Impressions |
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I have same size unit as in MD however I pay a hundred more a month here and had to buy new lock? Spent 350$ on fuel and there was confusion and tried charging me 1200 despite contact stating 892

atilio d. | Overall Experience |
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Very good,it's very convenient.

jeannie g. | First Impressions |
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Very helpful and accommodating. All staff we worked with was helpful and friendly

maria g. | Overall Experience |
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Good, but false advertisement, saying the first month was free

Homer M. | Overall Experience |
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Everything was great just wish the hours was open 24-hours to your personal storage units. At least until midnight

Stephanie R. | Overall Experience |
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Excellent employee service

SHATERIA A. | Overall Experience |
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This facility is horrible! None of the workers are on the same page! They had major water damage and instead of the owner moving you into another unit the same size they move you into a bigger one.

mary h. | Overall Experience |
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Staff here is very rude in the front office. The workers in the back/outside are nice and super helpful. Beware they will lie to your face and then deny everything that you agree on.

lashonda j. | First Impressions |
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Not a good experience

Felicia M. | First Impressions |
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They staff there was very friendly and pleasant. But the staff at Old Chyenne Hwy was the worse experience I ever had never want to go back again.

Scott G. | Overall Experience |
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Great customer service.

Mark W. | Overall Experience |
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Exceeded all my expectations!

deidre s. | Overall Experience |
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Everyone was great and friendly; enjoyed my experience!

CINDY B. | Overall Experience |
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When I moved my stuff out I found rat pop on the floor ..

joseph d. | First Impressions |
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Wendy was a pleasure to work with. Very personable and pleasant. She explained everything and showed me how to get in and out of the facility after hours!

jeffrey b. | Overall Experience |
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The young man that check in the trucks was very helpful, and professional.

PHILIP S. | Overall Experience |
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Wendy Ford has been fantastic for the fifteen years that I have been a customer!

siobhan j. | Overall Experience |
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Wendy extremely rude.

Antoinette S. | Overall Experience |
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The people who Run are very nice

Antoinette S. | First Impressions |
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Just thank you, nice people.

Jill C. | First Impressions |
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Very professional experience. Having had some rough times of late, the lady at the counter was very kind, quick, and thought of things I didn’t think of in terms of my needs for my move. many thanks!

Luciano M. | Overall Experience |
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I had a very good experience with Uhaul, I recommend.

Hoda b. | Overall Experience |
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Thank you for your service. All the staff very nice and friendly. Every time I call they were very helpful. I will refer you to everyone.

DEBra B. | Overall Experience |
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I keep asking you to stop sending emails to deb.brooks@gmail.com This is MY email address and Debra Brooks keeps giving it out knowing it’s not hers

julis r. | Overall Experience |
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Elevator need to be fixed. It doesn't matter which floor you push, it goes to the 3rd floor first.

JONATHAN S. | Overall Experience |
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My overall experience was good. I was not happy with the rising cost of monthly rental.

sthaphalis l. | Overall Experience |
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Everything was great

Karen M. | Overall Experience |
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Wendy and her team do a fantastic job! We were always treated with professionalism by Wendy and her staff.

Andrea W. | Overall Experience |
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A few boxes and bags of comforters were wet and mildew. Found a dead rat in the unit.

NANCY S. | Overall Experience |
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I will miss not seeing Wendy the manager. She is the greatest person. She was always very helpful. She is an asset to the u-Haul family. Nancy Spain

sherita c. | Overall Experience |
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First unit was leaking move to new one and it was infested with rats and palmetto bugs. GM does not care and would knowingly rent out units no matter conditions. The list goes on but no more charters

Brad L. | Overall Experience |
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Our storage flooded but u-haul was so amazing about it and they were so helpful so I would definitely recommend them to friends!

sameul m. | Overall Experience |
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None

Toccara W. | Overall Experience |
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This is by far1 of the best storage facilities in Orlando. The climate controlled units and facility are so clean. Plenty of push carts and room.

albert o. | Reservation |
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Great costumer service

Brandon S. | Overall Experience |
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The unit leaked water onto my items. I have filed a claim and have not been contacted back.

karrie k. | Reservation |
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An utter and complete nightmare. Thought I had 24 hour access, but I didn't and then the manager locked us into the lot with no lock on our truck and our truck and moving help still there and not done

barbara c. | Reservation |
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uhaul reservation lied to me get there at location no such unit or rate. Very bad sevices.i try to resolve the problem no one got back with me.

JOHN B. | Overall Experience |
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I would definitely recommend this facility.

douglas b. | Reservation |
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Very organized and staff pleasant and helpful

Ernesto P. | Overall Experience |
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Will consider using the storage again

Christopher B. | Overall Experience |
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Excellent staff and facility

DAISY L. | Overall Experience |
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For two years of storage use my experience was always met with a smile a hello something so simple made my day during my time of transition . Staff and Management were Awesome especially Ms.Wendy 🤗

charles Leon S. | Overall Experience |
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Everytime that I call U Hall for a Truck and recent Storage there Friendly Management and Staff I Highly Recommend these PeoPle does a Great job for Your Company keep up the Great Work and you will

Alma R. | Overall Experience |
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The customer service is wonderful. They went above and beyond to help with our needs. I would highly recommend them.

Brittany G. | Overall Experience |
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👎🏾

Marye J. | Overall Experience |
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When i have a emergency i prefer that storege it's. A very clean place

PANYA C. | Overall Experience |
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I’ve been using this facility for my storage, packing and moving needs for 8 years. Wendy is great!

yesenia b. | Overall Experience |
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Thank you

No reviews have been submitted for this location.

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