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Marie Baptiste | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage at Kirkman Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The manager, Gary, and his entire staff are absolutely top-notch
ERIC SUSAN SCHILLING | First ImpressionsExcellent personal
Jhon gavidia valeroThese are the best folks ever to rent from uhaul. I give them the highest recommendation. The only uhaul location I deal with. Love them.
Veraleane WatsonEven though I had moved in online. When my movers reached there and asked to access, they were told that I had no reservation. Apparently, your system has two different areas to look up--reservations and existing units. Since, I had already moved in online, my reseravation was not available in reservations. And they did not check the moved in unit
Sandeep Tyagi | Online Move InGairy and the staff were very helpful.
robert holmlundExcellent
Luis RomeroThe uhual was dirty. The mobile pick up did not work properly. Girl at the front desk was rude, did not help much at all.
TAMIRA DUKESThe person who was there at 7 AM for me to pick up the truck (sorry i don’t remember her name) made my day with the way he handled my rental .
ibrahim mohsenThe only part of the experience that could be improved is that there is only one person in charge of check-ins. This is usually not a problem with U-Haul, but this location is very busy.
dillon mcdanielThis is the worst experience i had they told me this was a drop off location and it wasn’t my car was behind the gate overnight with my house keys inside the customer service was terrible i told them what happen all i got was a sorry i would never rent from you guys again and everyone will know not to come Here
Brunilda FilionVery few spots for return outside of gate, and key drop box, if there is one, is not clearly visible
SETH JORDANGood job, this time was better than last rent. I just don’t received my receipt yet.
Alessandro Filippi Bringelgreat customer service - very friendly
jeffery woernerExcellent service and impeccable attention, I give them a 10
franco piloneI requested a handtruck, and they did not have one. They gave me some kind of furniture mover, very inconvenient.
Brett ParkerGood costume service
Eugenio Rosario BaezThe lady in the front that was helping us didn't even acknowledge us, she just sat there on her computer, after about ten minutes of waiting, she finally helped and was very dry towards us. I don't feel like she belongs at the desk. She seemed very uninterested on her job and gave us little to no information. I felt like I was bothering her every time I asked a question. What really upset me was the fact that when the transaction of receiving the truck was finished she didn't give clear instructions do I was out there waiting for someone to go over the vehicle with me and after 15 mins of waiting I went inside and she was like you can just take it, we don't go over the vehicle. Not even the guy who brought the vehicle to me said a word. It's been awhile since I last used Uhaul do I font know the knew ways but I've never received worse service. Please put people in the front that have good customer service and can at least pretend they want to be there.
Lauriel WebsterThe employee Joe that brought me to my trailer and hooked me up wasn’t very friendly but the main thing is he didn’t check any of my lights after he hooked me up so I had to wait till I get to my destination and have my friend check them out for me so I don’t think that was very safe
Robert OrlandoI am very glad that for my first time using the U-Haul service, I received a high level of service
Sergei SafarianThe last few times I’ve rented vehicles on warmer days the air conditioning wasn’t working well but management is over the top and I felt treated as a valued customer. The most unfortunate experience was renting storage space and dealing with a few employees who didn’t have the same professionalism, probably to the extent of criminal behaviors
Lorrie HuritaLike this office. Use a lot of times.
Sergy KomorotskiyI called to extend my reservation like the employee told me to do if i needed since i originally had my reservation until 10pm but they close at 7 and it was impossible to speak to someone directly at the store or someone who could help me.The line got disconnected twice and no one called me back so i had to keep calling and being on hold all over again.
Sinead TrentThank you for making my move a breeze!
JUAN RODRIGUEZOne of the 4 tires on the double axle 6X12’ trailer was in bad shape. It had a bald spot and was out of round. It caused the trailer to shudder during the entire trip. I did bring it to the attention of the drop off location. As a renter, my expectation is that the equipment is inspected and maintained in good shape, especially considering the cost of the rental.
Raymond LambertPlease Provide an after hours access code to your customers for possible late returns. It was a nightmare checking in the vehicle on the website. It took me to another person’s account in NY and wanted me to bring the vehicle to Queens, NY. After finally getting into my account, I discovered that I was not provided an access code to get behind your secured gate to return vehicle and keys. I wasted time looking on the paperwork provided and on website. I finally called the 24 hr U-Haul customer service line and was helped beautifully by the young lady on the phone. She even stayed on line with me until I was able to secure the vehicle and keys. I was also charged double for the truck. I’ve never had such a stressful experience with a U-Haul location.
Vanessa MillerIt’s not U-Haul but the movers that never showed up and left me stranded. So unprofessional, never using them and will remind my friends .
Annie DaughtryEverything was perfect. Thank you 🙏
wilky perpilusExpensive but available
Dale Miller | First ImpressionsGreat experience start to finish! The folks operating this location were extremely nice and helpful and the truck was very comfortable to drive.
Jerry EnglishThe rental was bad they just give me the keys and go. I have to do the inspection by myself and took pictures before I left. Dashboard indicated a low tire pressure, inside was dirty disgusting.
Jorge Caraballo GarciaExcellent
Ismael AVILAThe team at Kirkman has always been great! I’ve rented from this location numerous times over the years and never had a bad experience.
Shawn CierebiejJust exelente
Jose AlbertoJosh and his crew were very friendly and helpful.
Mary BaldwinThe lady was very rude and I witness her yelling at a customer who's first language clearly wasn't English. Waited over 20 mins to return truck because employee wasn't there.
Nadesha West GonzalesEveryone was extremely kind and helpful. Thank you 😊
Becky BenefieldCigarette ashes in truck
latarsha kinchenGood
Tauller SantosGreat experience. Will definitely use this location again.
Jacqueline TovarThe parking lot out front was a little small, but the staff was very friendly and helpful, and it was easy to bring our things into the unit.
GABRIEL GRAY | First ImpressionsThey were very understanding and patient with me.... I appreciate them for making my experience less stressful...
Donne MooreI rented a 15 foot U-haul from the 600 South Kirkman road address in metro West Orlando. Florida. everything went smwith the rental process and the return process. And I had the truck for a week. All of the staff at this location is top-notch excellent. Because they know their job And they are friendly and professional and fast and Efficient. The truck was also very clean inside and out and it ran beautifully and was quite easy to drive
lynn butterfieldNo problem at all. Just perfect
Andrea BrussiService the vehicles properly ,eg. Alignment, washing, balancing. The vehicle was not great, however it did the job. I might recommend this specific location but I would recommend the company itself, "U-Haul."
Melecia MorganKJ or Khalil I believe was the representative who attending us but he was not helpful at all. He sounded condescending from the beginning and we didn't know why he was talking to us the way he was. He kept repeating "so what am I saying?" "Listen carefully" "repeat what I'm saying" like we are kinds. We were listening to him and still didn't understand so asked questions and instead of rephrasing it he kept saying the exact same thing just to tell us that we are not listening. We were so confused.
THAO PHAMAmazing personal and yes
Manuel RodriguezThanks for the advice and good service sir
CHARLIE POPEEverything is excellent
Ron WarrenIn each of my service counter visits it was apparent that only data system (computer) was working properly which created an extra bit of lobby wait time. Employees were smiling and offered excellent service, though management should endeavor to make employee's customer work tasks as efficient as possible.
James FordI walked in to the location and I was told there were no rentals available for what I was looking for. Then, I looked online and saw it was available. I made the reservation online and went back to the location where I was told (again) that they had nothing available. It was not until I showed my reservation number that I was able to actually get the rental that I was looking for.
Ivan Napoleao Da SilvaThe lady at registration was rude
Patrick GoadKeep up the good work!
Frank AcevedoEverything good. But my access card is not working. The app should have a remote open/close option by a simple click.
Thais Souza | First ImpressionsEverything I use UHAUL, I lose some of my stuff. I will be deleting my account.
DAVEENA M COOPER | Overall ExperienceThank you.
Alexander Duran | Overall ExperienceWould like my computer info updated better.
frankie edwards | First ImpressionsThis is miss Ellington Mr Tyler at the 192 was very goof
Bobbie Ellington | First ImpressionsGary the new facility manager helped me out and the two girls at the desk very friendly and glad to recommend to anyone needed secure convenient storage.
Bradley Swanson | First ImpressionsThe on-site staff was extremely rude, unprofessional and completely disrespectful! We were made to make accommodations for other customers to our detriment. I will never use your storage system WVER again due to this experience, and I have told Eve I know to avoid using you too.
Carissa Willson | Online Move InThe staff lied to me and sold off my belongings with no notice. Opened multiple tickets with corporate and to this day 7/23/23 no one has called me back. Worst experience ever
JOSEPH SKOPP | Overall ExperienceNothing further
DAVEENA M COOPER | First ImpressionsVery professional, excellent service.
SYLVIA RITCH | First ImpressionsGairy went above and beyond to help me with everything. Everyone was very friendly and helpful. We appreciate all the staff there. Great experience from a stressful move from Seattle to Orlando, they made the transition wonderful.
Danielle Jackson | Online Move InThis is by far the best U-Haul storage unit that I have ever been to.
JACOB EHRLICH | Overall ExperienceWas fun for 3years
jerry Phizema | Overall ExperienceStaff was very knowledgeable and very helpful
DARYL MARSH | Overall ExperienceVery rude since day one, never answer the phone call and in top of that they lied about not my storage having the second lock and I traveled from NY just to the storage. Thank god one of the guys was there in the parking and removed it for me.
Jonathan Gonzalez | Overall ExperienceThe staff is beyond excellent and people oriented; will recommend and will use again this location!!
Selma Rodriguez | Overall ExperienceContinue like that.
Rosemary Garcon | First ImpressionsGreat place to hv your storage.
Michael Reece | First ImpressionsMy storage unit was given up to someone else and you had no other storage available we ended having to find another facility and oh $260 to be able to stored my stuff
Ivelisse Ortiz | Overall ExperienceEmployees are awesome and custom oriented!!
Selma Rodriguez | Online Move InThe employees were a bit chatty with each other...lots of joking and playing around, not a very professional environment.
Joscelyn Mann | Overall ExperienceThe manager was very helpful & nice
Erin Cothern | First ImpressionsAwesome customer care and service . The employees are professional, respectful and courteous .
Vivien Saunders | First ImpressionsSurprisingly convenient and a good place it's very laid back yes I recommend this place I like the anti-stress of business I can do with you all versus the other flight distance in the past
Sherri Knight | First ImpressionsCustomer Service Rep was very courteous and extremely helpful.
Tylor mentz | First ImpressionsThe staff at the Uhaul on Kirkman were superior. They new me on a first name bases by me visiting the property so frequently. This was my third time using that.licYion. Josh and Mk ate the best and great asset to your team. They go above and beyond with genuine heart felt customer service skills.
beverly crampton | Overall ExperienceAmazing ownership & management
sanderson gandert | Overall ExperienceFacility was great but the equipment was very unsafe. Truck was not pre inspected before going on a long trip. May need to be look at before use of equipment…
EMMANUEL MENDEZ | First ImpressionsGreat facility! Staff is always friendly. I felt like my stuff was safe and secure at this UHaul. Nate the GM runs a great store.
NICHOLAS MOSER | Overall ExperienceThe owner Nate is a sweetheart and very helpful ! Also his staff is very friendly and always was nice to me when I came in. Definitely a great team !
jasmine jones | Overall ExperienceI was very satisfied with Uhaul and the staff there for My storage unit. I will use there service again. Thanks Uhaul
jerry jennings | Overall ExperienceHave used the services before
Marcia Flagler | First ImpressionsJosh was really helpful. Cheer to you!
Mehmet Cintuglu | First ImpressionsI have to stop the lady multiple times because I wasn’t finish talking. This is very rude and no customer service at all.
Jonathan Gonzalez | First ImpressionsThank u
yvonne wallace | First ImpressionsWe picked this U-Haul because it had both storage and equipment (trucks etc) turn in. We drove 1111 miles and were exhausted, and thankfully Nathaniel made our move in so smooth. As soon as we got there, he greeted us. Then, he walked us through the process of turning in our equipment (we had a trailer and a truck) and setting up our storage unit. Super efficient and we were checked-in in less than 10 minutes. The storage unit itself comes with complimentary dollys, which were not provided at the storage facility in the state we were moving from, and that helped us move our stuff even quicker into the unit. Highly recommend this U-Haul for both your equipment rental and storage needs.
FRANCISCO CANONICCO | First ImpressionsThe staff is amazing and truly helpful definitely would come back management is amazing.
henry dean | Overall ExperienceUnit was clean, Josh was awesome in checking everyone in on a busy day. He was the only one there when it opened and did a fantastic job.
Timothy Mulroy | First ImpressionsKhallil went above and beyond and was extremely Helpful. But there were two other employees when we came in for the moving truck that were extremely rude and unhelpful. Emivalentina and Nathaniel We’re both extremely rude and unhelpful, there was absolutely no parking in your lot our appointment was for 10 o’clock we got there at 10:30 because we had to take a car back home because we had nowhere to park and stood in line for 20 minutes and then got to the front at almost 11 and we were told that our truck was given away Because we were late By Emmy Valentina. She had a very I don’t care attitude. We had to ask questions in order to get another truck and pay more with no dolly. Nathaniel who I am assuming is a manager was not helpful at all either he was also rude.
Linda Vanderwall | First ImpressionsThe staff was always friendly and helpful. This is the first place I will call if I ever need Uhaul again. Thanks for everything.
Paul Cornell | Overall ExperienceAll the staff was very helpful and knowledgeable. I’m very please to have used Uhall storage at Kirkman Rd, Orlando, Fl. I loved the climate control interior and the very convenient huge elevators. I would use this store again if I had to.
YUDELKA SOSA | Overall ExperienceJust keep up the good work staff is excellent
Bissoondai Kydd | First ImpressionsI wish you had more of 10x30x15 to rent :) This is the size that I was waiting for.
Sue Benson | First ImpressionsThe property manager is very rude and unprofessional.. I have never seen a business that don't put customers first... I will not recommend this to my worst enemy.
tamara riley | Overall ExperienceGood team here!
Rodney Baldwin | Overall ExperienceExcellent all round. Staff were very helpful and made it a great experience.
MITCHELL PAGE | First ImpressionsThere’s no way to leave the security card in the storage unit after you clean up , because you use it to leave the premises through the gate.
DONOVAN ROY | Overall ExperienceIt would have been nice to have a light in the outside unit. Had to use my phone light whenever I came over at night. Overall, it was a great experience.
Reginald Honors | Overall ExperienceGreat Staff
victor bevilacqua | First ImpressionsManagement is very unprofessional and wooded
JEAN FRANCOIS DERIVAL | Overall ExperienceI rented a unit at Uhaul for over ten years or better I had no problem the GM Mrs Wendy was Great during my stay my property remain safe and my record collection in good condition I wish the rent could be lower for long time tenants like my self but it didn’t happen. Good bye Uhaul
GLENN JAY | Overall ExperienceAll my furniture was molded and there was a leak in the room of my storage
Keionna Brown | Overall ExperienceThe services are excellent. This recent experience was very good and kind.
marcio cruz alves | First ImpressionsStaff is very helpful and professional
Claire Thompson | First ImpressionsNate and his team could r offer a better service at such a transition, moving is never easy but they help take the edge of in making easy to do business with. I have had tonutilize them for a number of different occassions and everyrime it was exceptional service.
CHRYSAN GOMEZ | Overall ExperienceI moved my belongings to this storage facility since 2020. Ever since then, my overall experience with this facility has been exceptionally beautiful. Without a doubt, This moving and storage facility has offered me an excellent customer service, the environment is very clean. The staff are very friendly and helpful. If I have to use this service again I shall always come back. Thank you.
Regina Olorunfemi | Overall ExperienceThe staff were very helpful :Thank you
MOHAMAD HUSSAIN | First ImpressionsBuen servicio , buen trato y amigable costumer service , gracias 🙂
Norma Rodriguez | First ImpressionsI was told I had to return my one way uhaul to the original location I designated for the return instead of the location I was at. They had me drive 20 mins out staying I'd have to pay extra to return at a different location than originally planned.
Aren Hogg | First ImpressionsVery helpful staff. Zindane was a great help and made the move in easy.
Benjamin Combs | First ImpressionsThis staff was amazing, moving is stressful, the team of GLen and all the guys were so extremely accomadating , understanding and kind ,it helpded immensely with the hassel of moving.I I couldn't think of one recommendation for improvement.
CHRYSAN GOMEZ | First ImpressionsAll staff there were extremely helpful.
MICHAEL TAPHORN | Overall ExperienceEasy process to get the unit and easy to check out! Fast Friendly Service! Clean area. Thank you very much!
Michele Hixson | Overall ExperienceDemasiadas cucarachas,pero demasiadas
JUNIOR HERNANDEZ SANQUINTIN | Overall ExperienceThis facility is not managed properly. They gave away a climate controlled unit that was reserved in person for over a week. Then told me that there were no other available climate control for miles. I settled for an outside unit but wasn't happy with the decision. However, I had to make a decision due to the movers being in route with my belongings. I was and still is extremely upset and inconvenienced.
Farrah Ridgeway | First ImpressionsVery helpful and informative
Joscelyn Mann | First ImpressionsVery helpful
Angie Lena | Online Move InAll workers including the manager went above and beyond to make sure our needs were met after a long trip from upper Tennessee. They are even locating us a dolly for our move put in a few weeks.
BRIAN HAWKINS | First ImpressionsGreat job! Excellent service!
Diego Lourenco | First ImpressionsVery great customer service! Thanks!
Darrell Coy Slater II | First ImpressionsThe after hours door access was very small. Should have access to larger door after hours 4 removing larger furniture Also, lighting in the storage area would be nice
Latrencia Johnson | Overall ExperienceThe GM and staff are super helpful.
Lance Fowler | First ImpressionsThe staff were friendly and professional and Nathaniel took very good care of us.
Seccionie Davidson | Overall ExperienceHelpful staff.
MICHAEL TAPHORN | First ImpressionsYou give people the cost of storage with out the tax amount. There for every month the payment is short. Because the tax is not included. This is a ripoff. Not a good way to keep people coming back.
Mary Newsom | Overall ExperienceI walk in and I’m waiting in line, Melissa was on the phone a gentleman came up to try an help me out but said he couldn’t cause he only does storage. She didn’t apologize for keeping me waiting. I had to unload my truck and be at a house viewing. My information says 15in truck I wasn’t aware that the storage I reserved was going to be very small. So I asked Melissa if they had anymore storages she said no but the website stated their were two available unite, she said they do that to overbook us, which makes no sense cause for a person like me coming out of state moving with a whole truck full. So I checked another location which stated the same thing they had three available units but when I called customer Service so they can double check cause when I called the location they did not answer their phone when I called, she also seen these units were shown but not available. This was a big inconvenience, this whole experience with Uhaul was. The communication need to be better, I was very upset but kept my cool this whole experience. Now I have to have two locations for my things and I don’t even have a car to be to going back and forth to both these locations.
Jasmin Rosario | First ImpressionsNathaniel Ware manager is awesome!! He was so helpful!!! He made moving states much easier!! Thank you!
ANNA ROBINSON | Overall ExperienceTeam was awesome. All worked hard and did a great job. Lots of available trucks. Nate and team worked hard.
VINCENT DELILLO | First ImpressionsBest customer service and I drove the worst truck ever from Michigan to Ann Arbor and no one mentioned any compensation about the hustle I had with a uhal truck
Ehab Alshrouf | First ImpressionsNathaniel was very helpful and friendly.
Darling Telisma | First ImpressionsWhen the units flooded, the Uhaul workers there to move our items, they were careless and broke a number of things.
elizabeth renn | Overall ExperienceThe staff quickly got the paperwork and the unit for me. They were able to meet my storage needs and made everything really easy.
SHARONR BATES | First ImpressionsSolo que tiene muchos camiones y trailer al rededor de los storage.
tarragona blinds | Overall ExperienceThey were great and very helpful
Jazmin Lopez | First ImpressionsNathaniel and all the staff members that assisted us were very courteous and helpful!!
Elaine Almado | Overall ExperienceGreat customer service from all staff.
Crystal Blake | Overall ExperienceSuper el problema es que solo me costo por el idioma jajajajajaja pero lo demás fue bien el trato de hacer lo mejor
DANI DEL VECCHIO | First ImpressionsNate was very helpful and nice. He went out of his way to help me and explain everything to me. He made my experience way easier with everything I needed.
Paula Mcculley | First Impressions24 hour access would have been even better.
gina van epps | Overall ExperienceThe new manager Nathan or Nathaniel can’t remember his exact name was professional Took his time to explain everything was wonderful personal thank you to him
Marc CARDIN | First ImpressionsNice, clean, friendly and fast experience.
Patricia Mack | First ImpressionsAmazing staff — Radicco and manager Wendy and truck man Willie. And the other young man who was helping in the office . I could take each one of them home with me LOL they’re all so sweet, and helped me be at ease about my move with all the stressors, and beautifully resolved several problems for me (like when I was stressed that I didn’t get the bars with the wardrobe boxes). So impressed with them and with this facility, so clean and so easy to navigate, the climate control quality and condition of the facility is WAY better than my prior public storage unit. What a great working team here. Thank you, thank you !
Helani Scurfield | First ImpressionsFound cockroach in storage unit, staff refused to refund new straps I bought even though they were tangled. My receipt disappeared from my email for straps making it impossible for me to refund.
Dakota Rea | First ImpressionsThe staff at U-Haul was very helpful and I would use them again if I needed to because I’m going to have to move into my other house so I will use them again great service
Gwendoline Leonard | First ImpressionsPoor cumincation. When I closed out my unit,I was told,everything was fine.I asked the agent did she want the key to the lock, she said no.That was in February, I am still being billed for storage, because the lock is still on unit.U Haul are assuming I am still renting.
WILLIAM NEIL HUNTER | Overall ExperienceVery Nice Clean I would Recommend to all friends Staff was awesome thanks Uhaul
Darnithy Perry | First ImpressionsThe staff were friendly and helpful.
kenneth Daniels | Overall ExperienceWendy was very friendly, informative, professional and showed concerned for my storage needs. She was awesome! Thank you Wendy!😊 Carol
Carol Walker | First ImpressionsEveryone was very helpful
kenneth Daniels | First ImpressionsGreat staff and affordable prices
Reshell Rowe-Reid | First ImpressionsStaff very customer focused and extremely friendly and courteous
Fredricka Howard | First ImpressionsNone
antione fands | First ImpressionsThank you Mrs.Wendy and staff
HOWARD GENTRY | First ImpressionsGreat Job Mrs. Wendy, Gar, Joe, Terry... Awesome
JUNE RICKETTS | Overall Experiencewe don't speak english at all. but the young employee tried to explain the information to us. it was easy to communicate. we liked it. we were escorted to our place and told how to use the castle.
Daniil Kaperik | First ImpressionsBig Roaches destroyed all my belongs and my kids belongs it were a shame and Embarrassing to my 3 Children’s sad
Laverne Chisem | Overall ExperienceI’m going through a challenging time. Wendy was Exceptional. I undershot the space that I needed. She moved me immediately without making me feel as if I were putting her out. She’s very kind and respectful. This location is immaculate. While going through this transition, it’s comforting knowing that my furniture is stored on this property. As a bartender, I can appreciate good service. She’s a people person. She made my experience quite pleasant 😄
joseph scheeder | First ImpressionsThank you, never had any problems with my unit
maribel johnson | Overall ExperienceBoth counter people were very knowledgeable and very low key. Very reassuring to deal with.
MICHAEL PETERS | Overall ExperienceCheck in was extremely annoying due to company policy. Why in the heck do you need 3 different phone numbers and 2 different addresses? That's bordering on invasion of privacy. I only have 1 cell phone, my wife only has 1 cell phone (no business phones or land lines), and frankly, I don't want to give you any information for my friends and family - that's just ridiculous. Access hours listed on the website do NOT match actual hours (we were actually relying on those hours being correct and will likely have to pay for 24 hour access because we were unloading when access hours were up) and not having access to the bigger doors during 24 hour access makes things extremely inconvenient. Without those issues, the move would have been absolutely fantastic. Staff was friendly and helpful, even if I wasn't (I had driven 22 hours in the last 30). Excellent job to both the check-in staff who helped with my auto transport and to the counter staff for putting up with me.
Antonio Fominaya | First ImpressionsStaff was excellent, unit had preexisting damage and I was surprised that there was a "quality control tag/inspection tag" on the lock yet the drywall and ceiling damage was not previously noted on my unit meaning if I didn't mention it I would have been liable. The computer system kept shutting down and check in took an hour but gentleman that checked me in was AMAZING, very helpful and professional.
Danny Hilwa | First ImpressionsIn the future customers service should let customers know that they have to pay for after hours to get access to the storage even though it was post. Also , Mount balls is not a good thing to use in the facility , Mount balls smell stays on the furniture so I rushed to get my things out within 30 days. Thank you. For your service
Lisa Escobar | Overall ExperienceEverything was great,great customer service
CARLOS DIAZ | Overall ExperienceMy only thing is my bill was due on 8th, I paid on 9th moved out on 13th and they wouldn't pro-rate me any money back
VALERIE HOLLOMAN | Overall ExperienceThe personnel that worked at this facility were always very pleasant, helpful and efficient. I would definitely utilize this location again if needed.
herman smith | Overall ExperienceWendy Ford was very professional and did an amazing job
renato fusari | First ImpressionsThe storage was for my sister Beatriz she came to Live in Orlando but she went back to Miami. She makes the payments on time and she liked the storge at all with air conditioner elevators and all the tools that you needs to carrier her stuff. thank you so much
Aurora Lastra | Overall ExperienceUse of this storage facility was an excellent experience. It was always clean, and the items I stored in the temperature controlled environment, were well preserved. This included a great deal of paperwork which could have been damaged by a lesser facility. I would highly recommend this facility.
TED MCDONALD | Overall ExperienceGreat manager and staff. I would highly recommend this location.
nicola brown | Overall ExperienceAmazing service and staff was always polite and friendly . Thanks everyone for making my experience a great one. ☺️
Janice &louis Glenn | Overall ExperienceVery good
Victor Alvarez | First Impressionsgood service,no question. thank you.!!
angel davila | Overall Experiencenot greeted when walking in people who entered after weren’t greeted either representative was on phone forever so we waited for about 20 mins for him to help and another 20 for our reservation
Genaro Sanchez | First ImpressionsIs a very good place , the customer service are very nice and respected
bertha charles | Overall ExperienceThe staff at both the West Colonial and South Kirkman locations were quite helpful and polite in assisting with the problem I was facing.
bruce moore | Overall ExperienceGreat Guest Perception & Amazing Service 👍👍👍👍👍👍👍
Gino Rossi | First Impressionskeep the good work and the services..👍
angel davila | First ImpressionsWendy is great to work with!!
next level ROOFERS | First ImpressionsEverything clean n staffs was proffessional
Rax Archer | Overall ExperienceTerry was very helpful and did what ever he could to make this trailer and storage unit rental as easy and convenient as possible for me. Totally recommend this U-Haul location. Thumbs Up
wayne decoteau | First ImpressionsWendy Ford and her staff was awesome Wendy exceeded my expectations on several occasions..her staff is well trained,courteous and most accommodating, I would definitely use their services again. Highly recommended Kind Regards, David Costner
david costner | Overall ExperienceMr.Larry was more than helpful and went out of his way to help me and my fiancé. He answered all of my questions to where i could understand them. I will always remember my moving experience because of him, very good people !
Jasmine brooks | First ImpressionsThank you for taking good care of me and my belongings. The staff at U-Haul is very professional and performs there job exceptionally well. Equipment guys, front desk ladies, thank you!! Two thumbs up
Jill Carter | Overall ExperienceI rented a unit from this location twice. DO NOT RENT FROM HERE. I spent $180+ for 12 months, had to move out in complete darkness and my unit was covered in RAT DROPPINGS.
Taylor Huskisson | Overall ExperienceI love the people here! You can tell the manger leads a good team.
SHABANA SHAW | Overall ExperienceThe place was very clean
Tisuleko zulu | Overall Experienceeverybody there was great and friendly and very helpful i would use yall again and tell my friends and family great experience God bless yall
Leo Benyoun | Overall ExperienceExcellent customer services
lorena fong salgado | First ImpressionsThis was the easiest thing we've done as far as moving. Rented the truck the same place as storage. No running around returning truck from storage. I would use this facility again
Kelly McDaniel | Overall ExperienceGreat customer service friendly and helpful one of the workers actually helped me move my mattress out:) awesome place!!
CHARLOTTE ALVARADO | Overall ExperienceWas very helpful
dwayne youngsue | First Impressionsbest experience will definitely recommend to friends and family
javed nehal | Overall ExperienceExcellent Customer Service
winston haynes | First ImpressionsGreat customer experience with the staff
Teyarnna Snyder | First ImpressionsThank you
Brandon Hochman | Overall ExperienceOverall, we were pleased with our experience at this U-Haul location.
CECIL MAGPURI | Overall Experiencevery nice and helpful people
javed nehal | First ImpressionsWendy and our team. Great job!
jose dos santos | Overall ExperienceI have same size unit as in MD however I pay a hundred more a month here and had to buy new lock? Spent 350$ on fuel and there was confusion and tried charging me 1200 despite contact stating 892
LASHAWN D Jackson | First ImpressionsVery good,it's very convenient.
atilio da silva | Overall ExperienceVery helpful and accommodating. All staff we worked with was helpful and friendly
jeannie goodwin | First ImpressionsGood, but false advertisement, saying the first month was free
maria gorski | Overall ExperienceEverything was great just wish the hours was open 24-hours to your personal storage units. At least until midnight
Homer Mosley III | Overall ExperienceExcellent employee service
Stephanie Reyes | Overall ExperienceThis facility is horrible! None of the workers are on the same page! They had major water damage and instead of the owner moving you into another unit the same size they move you into a bigger one.
SHATERIA ADDISON | Overall ExperienceStaff here is very rude in the front office. The workers in the back/outside are nice and super helpful. Beware they will lie to your face and then deny everything that you agree on.
mary holsonback | Overall ExperienceNot a good experience
lashonda johnson | First ImpressionsThey staff there was very friendly and pleasant. But the staff at Old Chyenne Hwy was the worse experience I ever had never want to go back again.
Felicia Morgan | First ImpressionsGreat customer service.
Scott Gaston | Overall ExperienceExceeded all my expectations!
Mark Whipple | Overall ExperienceEveryone was great and friendly; enjoyed my experience!
deidre scott | Overall ExperienceWhen I moved my stuff out I found rat pop on the floor ..
CINDY BOSTICK | Overall ExperienceWendy was a pleasure to work with. Very personable and pleasant. She explained everything and showed me how to get in and out of the facility after hours!
joseph dipippa | First ImpressionsThe young man that check in the trucks was very helpful, and professional.
jeffrey ballard | Overall ExperienceWendy Ford has been fantastic for the fifteen years that I have been a customer!
PHILIP SCHWARTZ | Overall ExperienceWendy extremely rude.
siobhan johnson | Overall ExperienceThe people who Run are very nice
Antoinette Sadowski | Overall ExperienceJust thank you, nice people.
Antoinette Sadowski | First ImpressionsVery professional experience. Having had some rough times of late, the lady at the counter was very kind, quick, and thought of things I didn’t think of in terms of my needs for my move. many thanks!
Jill Carter | First ImpressionsI had a very good experience with Uhaul, I recommend.
Luciano Mazzei | Overall ExperienceThank you for your service. All the staff very nice and friendly. Every time I call they were very helpful. I will refer you to everyone.
Hoda barakat | Overall ExperienceI keep asking you to stop sending emails to deb.brooks@gmail.com This is MY email address and Debra Brooks keeps giving it out knowing it’s not hers
DEBra BROOKS | Overall ExperienceElevator need to be fixed. It doesn't matter which floor you push, it goes to the 3rd floor first.
julis roberson | Overall ExperienceMy overall experience was good. I was not happy with the rising cost of monthly rental.
JONATHAN SMITH | Overall ExperienceEverything was great
sthaphalis la boissiere | Overall ExperienceWendy and her team do a fantastic job! We were always treated with professionalism by Wendy and her staff.
Karen McKee | Overall ExperienceA few boxes and bags of comforters were wet and mildew. Found a dead rat in the unit.
Andrea Wise | Overall ExperienceI will miss not seeing Wendy the manager. She is the greatest person. She was always very helpful. She is an asset to the u-Haul family. Nancy Spain
NANCY SPAIN | Overall ExperienceFirst unit was leaking move to new one and it was infested with rats and palmetto bugs. GM does not care and would knowingly rent out units no matter conditions. The list goes on but no more charters
sherita cooper | Overall ExperienceOur storage flooded but u-haul was so amazing about it and they were so helpful so I would definitely recommend them to friends!
Brad Lowings | Overall ExperienceNone
sameul merritt | Overall ExperienceThis is by far1 of the best storage facilities in Orlando. The climate controlled units and facility are so clean. Plenty of push carts and room.
Toccara Watts | Overall ExperienceGreat costumer service
albert ortiz | ReservationThe unit leaked water onto my items. I have filed a claim and have not been contacted back.
Brandon Sanders | Overall ExperienceAn utter and complete nightmare. Thought I had 24 hour access, but I didn't and then the manager locked us into the lot with no lock on our truck and our truck and moving help still there and not done
karrie klein | Reservationuhaul reservation lied to me get there at location no such unit or rate. Very bad sevices.i try to resolve the problem no one got back with me.
barbara cox | ReservationI would definitely recommend this facility.
JOHN BRUNO | Overall ExperienceVery organized and staff pleasant and helpful
douglas burton | ReservationWill consider using the storage again
Ernesto Perez | Overall ExperienceExcellent staff and facility
Christopher Berk | Overall ExperienceFor two years of storage use my experience was always met with a smile a hello something so simple made my day during my time of transition . Staff and Management were Awesome especially Ms.Wendy 🤗
DAISY LEE | Overall ExperienceEverytime that I call U Hall for a Truck and recent Storage there Friendly Management and Staff I Highly Recommend these PeoPle does a Great job for Your Company keep up the Great Work and you will
charles Leon Smith | Overall ExperienceThe customer service is wonderful. They went above and beyond to help with our needs. I would highly recommend them.
Alma Russaw | Overall Experience👎🏾
Brittany Graham | Overall ExperienceWhen i have a emergency i prefer that storege it's. A very clean place
Marye Janvier | Overall ExperienceI’ve been using this facility for my storage, packing and moving needs for 8 years. Wendy is great!
PANYA CAMPBELL | Overall ExperienceThank you
yesenia baez | Overall Experience