Customer did not leave a comment.DYANA V.
Customer Reviews for U-Haul Moving & Storage at Kirkman Rd
Orlando, FL 32811
(Kirkman just south of Old Wintergarden Rd)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 12/24/2021: 7:00 am - 4:00 pm
- 12/25/2021: Closed
- Free towing inspection
- Propane pay at pump
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.VERONIKA D.
Outstanding customer service all the way aroundâ€¦ Quick, efficient and friendlyðŸ˜ŽMATTHEW T.
You overbook your reservations ! Then we arrive and have no truck! I had to rent a smaller one and this caused me problems. This is inacceptable ! The employees were nice though and professional.FREDDY D.
Customer did not leave a comment.Clint H.
I was told I had to return my one way uhaul to the original location I designated for the return instead of the location I was at. They had me drive 20 mins out staying I'd have to pay extra to return at a different location than originally planned.Aren H. | First Impressions
Customer did not leave a comment.CHRISTOPHER L.
Customer did not leave a comment.NAVIN K.
Customer did not leave a comment.Senait T.
Customer did not leave a comment.MICHELLE P.
Customer did not leave a comment.JEAN ELIE C.
Customer did not leave a comment.Jessica L. | First Impressions
Customer did not leave a comment.HAROLD D.
Customer did not leave a comment.MELISSA G.
When I went to pick up my vehicle it wasn't available so maybe be a little more vigilant of your reservations coming in, customer service upgraded me so I'm not complaining, but just a little adviceAutumn S.
Customer did not leave a comment.WANDA D.
Customer did not leave a comment.BRIAN C.
Customer service the people aren't welcoming nor friendly especially the pick up and drop off for the rentaledline J.
Customer did not leave a comment.Lawrence G.
I received good customer service.LISA C.
Customer did not leave a comment.WILLIAM M.
Very helpful staff. Zindane was a great help and made the move in easy.Benjamin C. | First Impressions
Everything was just what we needed. Thanks!JOSE ANTON H.
people very niceISMAEL A.
The return attendant was quick and very helpful.Jonathan G.
Customer did not leave a comment.LIAM G.
The gentleman that greeted me was not friendly.Maria G.
Customer did not leave a comment.PAULO C.
Customer did not leave a comment.Tracey S.
Customer did not leave a comment.Teresa M.
Customer did not leave a comment.Beth N.
Customer did not leave a comment.JEFFREY P.
Customer did not leave a comment.Leslie K.
Customer did not leave a comment.ENNALYSE L.
Customer did not leave a comment.MICHAEL L.
Customer did not leave a comment.Julie D.
Service personnel were awesomeMICHELLE F.
Customer did not leave a comment.JosÃ© A.
Check engine light was on the whole driveRYAN B.
This staff was amazing, moving is stressful, the team of GLen and all the guys were so extremely accomadating , understanding and kind ,it helpded immensely with the hassel of moving.I I couldn't think of one recommendation for improvement.CHRYSAN G. | First Impressions
Customer did not leave a comment.juan A.
All staff there were extremely helpful.MICHAEL T. | Overall Experience
Easy process to get the unit and easy to check out! Fast Friendly Service! Clean area. Thank you very much!Michele H. | Overall Experience
Customer did not leave a comment.MARCELINE P.
Guys were slammed and still maintained Outstanding Customer Service. This location is further out for me but I'll be making it my main location.Arnoldo B.
Customer did not leave a comment.ASHLEY P.
Customer did not leave a comment.DANIEL A.
Customer did not leave a comment.IVES L.
Customer did not leave a comment.ENNALYSE L.
Demasiadas cucarachas,pero demasiadasJUNIOR H. | Overall Experience
I WANTED TO CRY TEARS OF JOY HOW GREAT OF SERVICE THIS LOCATION GAVE,THANK YOU !HEMRAJ S.
Great customer service and even helped with last minute dolly!DIEGO L.
Customer did not leave a comment.LISA C.
Notify customers that they cannot check-in on the website and not go in to the store itself. This caused an issue during my visit. The store handled it quickly and professionally! Stephanie and â€œZâ€ were great assets to your business!Freeman C.
Was told the incorrect time of closing was called the next day about the truck that I returned day of about the whereabouts as if it was not returned and was told my deposit would be refunded immediately upon return of the vehicle which it was not.MONIQUE D.
The return process was effortless. Thanks.Jennifer J.
Customer did not leave a comment.MARIA T.
Customer did not leave a comment.Travis G.
Customer did not leave a comment.MARC B.
Extreme complicated to return the car, the app dont was working well and i dontndound the key returnsmauricio F.
Customer did not leave a comment.TURKESHA J.
Although I ordered a utility dolly, it was not provided. When I asked they told me they didn't have one. Worse of all, they charged me $7.00. I need a return. It made my work much harder I'm disappointedMauro M.
Customer did not leave a comment.Tineal S.
Good attentionISMAEL A.
Customer did not leave a comment.Robert R.
Customer did not leave a comment.JAMES C.
The management in this location is not deserving of one star! To start, we had a reservation for a storage unit which was made over a week prior to checkin. Upon arrival, we were told that they were over booked and there was no storage available. Keep in mind that this was the moving day, truck was full and ready to be unloaded. The guys the were at the location (not the manager) were very professional and polite. However, when the manager was available, two days later, he was no help, as a matter of fact he was the opposite of help. Nathaniel was rude, condescending, totally disrespectful, and blamed every one but himself for the issue. He knew for a week that he did not have the unit available (he said it over the phone) and did nothing. He could've informed us, but instead he waited until the time of checking for his employees to deal with it. (Nathaniel was not at the location) Long story short, things were made half right, but not until we contacted customer service and made a complaint followed up by and additional complaint direct with his superiors. So if you are not happy with the customer service that you received, don't only leave a review, take the time to make a formal complaint. Who knows, maybe someone will hear and take action on your concerns. Nathaniel needs serious training on his management and customer service skills.EDSON A.
The guys at the facility are really great, my service was excellentTIFFANY M.
Customer did not leave a comment.MICHAEL J.
Mgr. disrespectful and rude.JAMES L.
Not only was it a nice location, the staff was quick and efficient and when they discovered I had left personal items in the front of the truck (fell under the seat) they contacted me quickly to assure that I got my items back quickly. They actually seemed concerned.LANCE H.
Customer did not leave a comment.HENRI K.
This facility is not managed properly. They gave away a climate controlled unit that was reserved in person for over a week. Then told me that there were no other available climate control for miles. I settled for an outside unit but wasn't happy with the decision. However, I had to make a decision due to the movers being in route with my belongings. I was and still is extremely upset and inconvenienced.Farrah R. | First Impressions
I will call herENNALYSE L.
Customer did not leave a comment.ikeia E.
Customer did not leave a comment.KERN A.
Very helpful and informativeJoscelyn M. | First Impressions
Customer did not leave a comment.SHANNON K.
People very niceISMAEL A.
Customer did not leave a comment.James T.
Customer did not leave a comment.SAAMANTHA ELAINA B. | First Impressions
Customer did not leave a comment.JOSUE R.
Customer did not leave a comment.CRYSTAL H.
Customer did not leave a comment.SAMAWA A.
Great serviceENNALYSE L.
Customer did not leave a comment.christopher m. | Overall Experience
Great customer serviceKIM P.
Customer did not leave a comment.Colleen G. | Overall Experience
Customer did not leave a comment.CHARMAINE W. | First Impressions
Very clean property, professional staff.Jonathan T.
No after hour drop off. Had to return my rental a day early and make other arrangement for my needs.RUSSELL H.
Excellent service and people very nice.ISMAEL A.
Customer did not leave a comment.regina b. | Overall Experience
Friendly staff â€¦ I was able to get in and out pretty fast as wellCHARLES D.
Very helpfulAngie L. | Online Move In
The only complaint I have is with regards to the charges for mileage, they are ridiculous and I won't be using uhaul anymore.Wanda R.
Customer did not leave a comment.THALLIS E.
All workers including the manager went above and beyond to make sure our needs were met after a long trip from upper Tennessee. They are even locating us a dolly for our move put in a few weeks.BRIAN H. | First Impressions
Great job! Excellent service!Diego L. | First Impressions
Customer did not leave a comment.philip B. | Overall Experience
The manager Sean was really rude when we went into the facility to try and figure out why we could not access our storage unit he said with a snobby ass attitude saying u have to pay in full before I can grant u access. And when asked bout a payment plan he said I cannot do it he is extremely rude and something needs to be doneLINDSEY S.
Excellent customer serviceKARI F.
Customer did not leave a comment.GREGORY D.
Customer did not leave a comment.MELANICE C.
Customer did not leave a comment.Gaybrielle M. | Overall Experience
Very great customer service! Thanks!Darrell Coy S. | First Impressions
The manager/owner was very nice, patient with me and helpful too. I appreciate him take his time to assist me with the pick up procedure on mobile.Carmallita J W.
Customer did not leave a comment.Kelvin T.
My vehicle inside was very clean outside could've used a wash down.. Other than that the agent was quite busy but handled everyone very expeditiously and was very courteous.. Kudos to him AWESOME worker..Ray F.
The equipment that I requested was not available upon arrival. Not much help at all.RONALD F.
Customer did not leave a comment.CHARLES F.
Customer did not leave a comment.alvaro p. | Overall Experience
The after hours door access was very small. Should have access to larger door after hours 4 removing larger furniture Also, lighting in the storage area would be niceLatrencia J. | Overall Experience
Nothing more at this time.YVONNE R.
Customer did not leave a comment.alcance c. | Overall Experience
The procedure for picking up a truck using smart phones is a little confusing with everyone rushing and the morning sun making phone use difficult to read. But Joe helped a lot.Charles B.
The GM and staff are super helpful.Lance F. | First Impressions
The manager there on 8/26/2021 was exceptional he took care of us communicate with us I really appreciate what he did by going out of his way for us he made our daySABRINA V.
I've used this location many times and have recommended it frequentlyDARYLYN P.
My initial drop off location was selected because I would be able to drop off after hours. Unfortunately, during my trip from Missouri to Florida, I was called to have my drop off location changed because they didnt accept tow dollys. I can understand that, but all they could do was give me the number of a place that could accept my equipment and I would have to call to set it up. This is unacceptable. So the new drop off location closes at 5PM on Sundays and I would not be getting there until after that time due to traffic. I tried calling the location but the location forwarded their phones to their corporate call center which was no help at all as I was transffered once and hung up on twice and a supervisor couldn't do anything. So I had to keep the truck and tow dolly an extra day and be charged for it because nobody could help. Anyways, the facility was super clean and faculty where super helpful so I would absolutely recommend this location.Lance F.
Customer did not leave a comment.Alessandro R.
The staff were friendly and professional and Nathaniel took very good care of us.Seccionie D. | Overall Experience
Helpful staff.MICHAEL T. | First Impressions
Customer did not leave a comment.Theodore H. | Overall Experience
Customer did not leave a comment.Shermac S. | First Impressions
I walk in and I’m waiting in line, Melissa was on the phone a gentleman came up to try an help me out but said he couldn’t cause he only does storage. She didn’t apologize for keeping me waiting. I had to unload my truck and be at a house viewing. My information says 15in truck I wasn’t aware that the storage I reserved was going to be very small. So I asked Melissa if they had anymore storages she said no but the website stated their were two available unite, she said they do that to overbook us, which makes no sense cause for a person like me coming out of state moving with a whole truck full. So I checked another location which stated the same thing they had three available units but when I called customer Service so they can double check cause when I called the location they did not answer their phone when I called, she also seen these units were shown but not available. This was a big inconvenience, this whole experience with Uhaul was. The communication need to be better, I was very upset but kept my cool this whole experience. Now I have to have two locations for my things and I don’t even have a car to be to going back and forth to both these locations.Jasmin R. | First Impressions
Team was awesome. All worked hard and did a great job. Lots of available trucks. Nate and team worked hard.VINCENT D. | First Impressions
Best customer service and I drove the worst truck ever from Michigan to Ann Arbor and no one mentioned any compensation about the hustle I had with a uhal truckEhab A. | First Impressions
Nathaniel was very helpful and friendly.DARLING T. | First Impressions
The staff quickly got the paperwork and the unit for me. They were able to meet my storage needs and made everything really easy.SHARONR B. | First Impressions
Customer did not leave a comment.jonathan l. | First Impressions
Customer did not leave a comment.Sabrina S. | First Impressions
Super el problema es que solo me costo por el idioma jajajajajaja pero lo demás fue bien el trato de hacer lo mejorDANI D. | First Impressions
Nate was very helpful and nice. He went out of his way to help me and explain everything to me. He made my experience way easier with everything I needed.Paula M. | First Impressions
Customer did not leave a comment.CHARMAINE R. | First Impressions
Customer did not leave a comment.Willie F. | First Impressions
Customer did not leave a comment.Alfred B. | First Impressions
Nice, clean, friendly and fast experience.Patricia M. | First Impressions
Amazing staff — Radicco and manager Wendy and truck man Willie. And the other young man who was helping in the office . I could take each one of them home with me LOL they’re all so sweet, and helped me be at ease about my move with all the stressors, and beautifully resolved several problems for me (like when I was stressed that I didn’t get the bars with the wardrobe boxes). So impressed with them and with this facility, so clean and so easy to navigate, the climate control quality and condition of the facility is WAY better than my prior public storage unit. What a great working team here. Thank you, thank you !Helani S. | First Impressions
Customer did not leave a comment.Somosa R. | First Impressions
The staff at U-Haul was very helpful and I would use them again if I needed to because I’m going to have to move into my other house so I will use them again great serviceGwendoline L. | First Impressions
Wendy was very friendly, informative, professional and showed concerned for my storage needs. She was awesome! Thank you Wendy!😊 CarolCarol W. | First Impressions
Customer did not leave a comment.Michele H. | First Impressions
Staff very customer focused and extremely friendly and courteousFredricka H. | First Impressions
Thank you Mrs.Wendy and staffHOWARD G. | First Impressions
Customer did not leave a comment.William D. | Online Move In
Customer did not leave a comment.JUANITA P. | First Impressions
Customer did not leave a comment.LAQUANDA S. | First Impressions
Great Guest Perception & Amazing Service 👍👍👍👍👍👍👍Gino R. | First Impressions
Wendy is great to work with!!next level R. | First Impressions
Excellent Customer Servicewinston h. | First Impressions
Great customer experience with the staffTeyarnna S. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
Propane service delivered straight to your door!