Customer Reviews for U-Haul Moving & Storage at Larkin District

815 reviews

665 Perry St   Buffalo, NY 14210
(Off Van Rensselaer St between Exchange St and South Park Ave)

(716) 261-3612

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(716) 261-3612

665 Perry St
Buffalo, NY 14210
(Off Van Rensselaer St between Exchange St and South Park Ave)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Thank you for end-to-service provided by your Proffessional teams.

Rohit T. 
Rating:
3.0

Staff member was very helpful in helping me remove my pin in my hitch since I lost my key to it. Super nice guy But my son in law lost his wallet at the store parking lot(he thinks) and he tried to call the store and he got the corporate line which was no help to him and I guess they said they tried to call the store manager to ask him if they seen it but some how names got confused or something. He drove back there to talk to someone and they where helpful but his wallet wasn't there. They said in that neighborhood it would be gone in minutes. Luckily he canceled his cards and only lost $130 in cash. Thanks

CHRISTOPHER T. 
Rating:
5.0

Extremely fast and friendly

David J. 
Rating:
5.0

Very nice service personnel and very nice well stocked site.

Richard J. 
Rating:
5.0

I dealt with the in charge Miss Caroline. She was excellent in her dealings. Very friendly and professional. She didnt over charge me and didn't give me any false infos as i have encountered in the past somewhere else. It was a peaceful and clean place. I gave her A+.

Tabassum M. 
Rating:
5.0

Customer did not leave a comment.

Destini J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Crystal J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lavern W.  |  First Impressions 
Rating:
5.0

Smooth as silk. No changes needed 🙂

Katherine C. 
Rating:
5.0

Customer did not leave a comment.

JUDITHYVONNE C.  |  First Impressions 
Rating:
1.0

The service I have received from UHaul has been horrendous. I have yet to have my concerns addressed from my move over 8 weeks ago. It is impossible to get anyone on the phone without holding for 45 minutes or more. I have been charged incorrectly more than 3 times amounting to hundreds of dollars. Even though the conversations are recorded, I have yet to have anyone able to hear the conversations from my booking for confirmation. My experience with UHaul has been the worst part of any move I have ever made.

Peter W. 
Rating:
5.0

Customer did not leave a comment.

JERRYW T. 
Rating:
5.0

Customer did not leave a comment.

Douglas R. 
Rating:
4.0

The workers were so willing to help me with the services I needed

Jamika J. 
Rating:
5.0

Customer did not leave a comment.

HALEY FRANCES G. 
Rating:
5.0

Customer did not leave a comment.

Juan L. 
Rating:
5.0

Customer did not leave a comment.

Ginger P. 
Rating:
3.0

Customer did not leave a comment.

Tyler C. 
Rating:
3.0

Truck was in bad condition. Interior smelled like cigarettes. Truck struggled go get to 50mph Steering was lose, the steering wheel had a lot of movement before anything happened Alignment was off. Had to keep wheel turned to the left on order to keep truck straight

MICHAEL ANTHONY R. 
Rating:
4.0

This was a clean, conveniently located facility. Employees greeted is and provided efficient and correct service. Truck was there and ran fine. Thank you.

Holly T. 
Rating:
5.0

The employees always make renting trucks easy. They are always curtous even while being busy with others in line.

DEANNA M F. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
4.0

N/A

mandel G. 
Rating:
5.0

Nothing

Mike B. 
Rating:
5.0

Extremely helpful staff at your perry st location in Buffalo ny. Thank you

CAROLYNJOAN S. 
Rating:
3.0

We had to search for an attendant to help us with the return of our trailer. Once a girl came out she just motioned for us to back the trailer up into a space. She pulled the trailer off and essentially just said thanks. We had no idea if we needed to sign anything, if we owned anything, or if we were good to go. We just drove away.

ISAAC D. 
Rating:
5.0

Customer did not leave a comment.

Nancy S. 
Rating:
5.0

Customer did not leave a comment.

Elisha B.  |  Overall Experience 
Rating:
5.0

Every thing was very clean and in good shape.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

PENNYSUE T. 
Rating:
5.0

I had a great first time experience. I will definitely go through these guys again. Great customer service, friendly, they answered all of my questions. I called the day before my reservation and spoke to someone who was so helpful. I can't say enough how wonderful my experience was.

Amanda S. 
Rating:
5.0

Very quick and friendly

RONALDDOUGLAS R. 
Rating:
5.0

Rented a 15' Truck to move 50 storage bins across town. Got a reservation online. It was ready for pickup at the appropriate time. Both employees I dealt with were nice and polite.

Brian P. 
Rating:
5.0

Make sure tires are ok there was a3/8" bolt 🔩 in tire I noticed when I did walk around

MICHAELROBERT H. 
Rating:
5.0

Customer did not leave a comment.

Thomas K. 
Rating:
5.0

Customer did not leave a comment.

MOLLYJANINE W. 
Rating:
5.0

Customer did not leave a comment.

CAMILLEC W. 
Rating:
5.0

I rent a lot of trucks and vans. This location is by far my favorite and most reliable

Leah G. 
Rating:
5.0

Customer did not leave a comment.

JASZEY TAJE W. 
Rating:
3.0

We have always used U-Haul for in-town moves. This was an across the country move and it went smoothly. U-Box was delivered on time, picked up on time after loading, and arrived at the destination soon than expected. Staff at both locations were most helpful and courteous. Will use them again and thank you!

Teresa M. 
Rating:
5.0

Customer did not leave a comment.

willie T. 
Rating:
5.0

Very pleased with staff at the facility

Sheryl T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
4.0

Customer did not leave a comment.

antionette B. 
Rating:
5.0

Amazing customer service clean truck there's nothing that can really improve good environment

LAYTEFAA F. 
Rating:
5.0

Customer did not leave a comment.

REZWAN A. 
Rating:
4.0

I was unable to return my truck after hours on the website and was charged 20$Ethel website would not allow my location to show dispute me trying for over a half an hour

THERESA M. 
Rating:
3.0

UHaul should always tell clients that you can't park them in the streets without a trailer and to make sure they find out if they need a permit to park from their town. This needs to be emphasized. I only knew this because I did research but not everyone has access to do research

LAURA C. 
Rating:
4.0

Customer did not leave a comment.

TAUNDREA R. 
Rating:
1.0

Gave me a 10ft truck instead of the cargo van I booked (maybe I booked it wrong) but when I explained he said he'd take care of it. Gave me new keys and it turned out to be a 15ft truck! He said he's refund it but didn't. UHaul called later asking where the truck was and I explained I never took it. They still charged me.

stephen W. 
Rating:
5.0

Customer did not leave a comment.

Antonio D. 
Rating:
5.0

Customer did not leave a comment.

CHERLINDREA ELOR W. 
Rating:
3.0

I requested a pickup at a location near me and I was made to pickup at a location that was not good for me. My cost was much higher because I had to pay for a taxi both ways to this location. I told customer service about this problem before I rented the truck and they did not care. I was told "Take it or leave it".

cary D. 
Rating:
2.0

The guy was not helpful that came out to put the auto transport he basically told us there's a video and there is the transport and walked away we had to hook it up our self

Michelle C. 
Rating:
5.0

Customer did not leave a comment.

Roderick S. 
Rating:
4.0

Customer did not leave a comment.

KAITLYNJEAN W. 
Rating:
1.0

Reservation location was changed without notification after the reservation was pushed back an hour already (I was understanding up to this point). I was then told that my 6 hour rental was changed to 4 hours upon pick up. After speaking with customer service I was told “it's not ideal, but it is what it is.” The price was not adjusted at all even though my reservation was cut by two hours. I then had a crew unload an entire 26 ft truck onto a front lawn as opposed to into the house so I could get the truck back in time (not for uhauls sake and not to avoid the penalty but so that the family who had reserved it after me did not have the same experience and be told “tough luck” as well). I returned the truck without filling up the 1/8 of a tank I used to meet the time and get back to my crew and help. I asked the location to at the very least waive the gas fee. I then received not one, but two charges on my credit card for gas. I'm not one to write a review but this was the most infuriating experience I've had in quite some time and along the way I was met with apathy from every individual I spoke with and was told I was out of luck. I also was met with a “this is not our problem” from the location, from customer service, and from the scheduling department. I asked them to do something to make it right (again, not one to ever do this) and was met with “we understand, but this is not our problem”. I've had nothing but positive experiences with uhaul up to this point and this single experience makes me never want to use them again.

ALEXANDERWILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

WJ III M. 
Rating:
5.0

Customer did not leave a comment.

Sheryl T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LEMMON C H. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
4.0

Customer did not leave a comment.

Patricia K. 
Rating:
3.0

Customer did not leave a comment.

Christopher W. 
Rating:
5.0

Very nice people would definitely rent a uhaul there again

BRENDA B. 
Rating:
1.0

Better service and not a beat up truck

MARYAMFHAD A. 
Rating:
5.0

Excellent communication throughout my experience with text and email. My box arrived 10 days early and that was a delight!

holly P. 
Rating:
5.0

No improvement needed. Carolin Doyle and her Perry St. location was the best. Everything was made easy from the time I picked up to the time I dropped off.

NJ S. 
Rating:
4.0

Customer did not leave a comment.

Dana W. 
Rating:
4.0

Customer did not leave a comment.

Joseph S. 
Rating:
3.0

Truck cab was filthy inside. I don't think it had been vacuumed out since new!

MARTIN T. 
Rating:
5.0

Customer did not leave a comment.

Julia F. 
Rating:
5.0

Getting In and out was super quick and Painless.

JEFFREYSCOTT SR E. 
Rating:
4.0

Customer did not leave a comment.

Beth N. 
Rating:
5.0

Customer did not leave a comment.

Apree B.  |  First Impressions 
Rating:
1.0

I reserved a 20 foot truck which was not there when I needed it. They they tell me we have nothing for you. I complain that I rent a truck every 2 weeks to haul $10,000 worth of goods. They then give me a 15 foot truck that was dirty but I used it. I should be getting frequent flyer discounts and trucks I order for $600-$800 a month truck expenses. Not impressed maybe Ryder or budget will give better deals.

Brandon F. 
Rating:
3.0

Twice I've gotten a truck with less gas then on contract.

CHRISTINAR J. 
Rating:
5.0

Customer did not leave a comment.

Nathan M. 
Rating:
1.0

Terrible customer service. Impossible to get ahold of, I tried love chat and phone call for 45 minutes and nothing. The employee working when picking up the truck was VERY rude. Would absolutely not recommend.

Michael C. 
Rating:
5.0

Uhaul depew canceled my reservation without any notice and rented out all of the moving trucks including the one that was reserved for me. Upon trying to pick up my vehicle, the salesman made every excuse in the book why I cannot get a vehicle because of THEIR mistake in canceling my appointment without permission. The sales representative didn't seem to care one bit that now my moving experience has been turned into nothing but stress because of uhaul. Perry street uhaul pretty much saved my move. The salesman was respectful and helpful, and did everything he could 10 minutes before closing to make DEPEWs mistake and lack of customer service, corrected. I spent 20 miles more in charges to get a truck from uhaul perry street because of depews mistake and they have no intention to make it right. Perry street said that depew owes me a $50 reimbursement which I have yet to be told about from depew. Although Perry street was amazing to me after depews mess up, because of depews lack of respect and accountability, I will not be using uhaul service again.

Paige V. 
Rating:
5.0

Customer did not leave a comment.

Phaina P. 
Rating:
5.0

Customer did not leave a comment.

Sai Krishna K. 
Rating:
5.0

The seats was filled with some type of dog hair or something it should of been vacuumed out when checked back in before giving to another customer

Calvin C. 
Rating:
5.0

Customer did not leave a comment.

JAMESM S. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH A G. 
Rating:
5.0

Great service and support! So easy too.

MICHELE S. 
Rating:
1.0

Customer did not leave a comment.

Jacob G. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
4.0

Customer did not leave a comment.

JON WAHL K. 
Rating:
4.0

Havemorepeopleforcustomerstoaskquestionsandhelpthemgetoutquicker

CHARLESF D. 
Rating:
3.0

Be open at the location that I originally reserved a truck.. Going thru your app was a nightmare for me.. Never again will I do this..

LUIS R. 
Rating:
5.0

Customer did not leave a comment.

Afrayem M. 
Rating:
5.0

Customer did not leave a comment.

silva K. 
Rating:
5.0

Customer did not leave a comment.

yaseen N. 
Rating:
5.0

This facility was fantastic. The staff was really helpful and the facility itself was clean and well maintained. I will definitely recommend this facility to others in need of these services. Thank you to the staff that assisted us with our needs.

Carrie C.  |  Overall Experience 
Rating:
1.0

The communication was horrible and did not allow for me to plan any logistics on my end. Then when they changed, I was notified at the last possible moment and no solutions were provided. To call what I experienced inconvenient would be the understatement of the decade.

Peter W. 
Rating:
1.0

Hi, As i mentioned at the u-haul location, I had to returned the equipment because the rear dock was damaged and it didn't open, I found out about the damage when I arrived in the location where I had to move my things and head back immediately to the store. Upon returning of the equipment the rep from u-haul said that he had put down the equipment because it had been reported as damaged before so I don't understand why this van was given to me at the first place. Due to this inconvenient I had to postpone important matters a week. Having said all the above, I want a refund of the money I paid. Thanks,

Jorge D. 
Rating:
4.0

Customer did not leave a comment.

TYLER M. 
Rating:
4.0

Customer did not leave a comment.

Dean G. 
Rating:
5.0

Customer did not leave a comment.

Gloria G. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
1.0

Customer did not leave a comment.

THOMASRUSSELL W. 
Rating:
5.0

I cannot say strongly enough how good my experience with Larkin District U-Haul was. They were kind, professional, and very knowledgable. They even were familiar with my exact block from dropping off my U-Box. I am so, so impressed. The manager was especially helpful. She is clearly very good at her job and inspiring her staff to be their best. They deserve all the awards, honestly. This was the best moving experience I have ever had, and it was thanks to her and the Larkin District staff.

annika B. 
Rating:
5.0

Thanks

Inell P. 
Rating:
5.0

Customer did not leave a comment.

Nirmal S. 
Rating:
3.0

I paid for 10 furniture pads and they never came with the truck. Returning the vehicle the employees were extremely rude and unhelpful.

Kameron K. 
Rating:
5.0

Customer did not leave a comment.

Edgar P. 
Rating:
1.0

I originally ordered my boxes to be on a trailer. When the delivery driver called to confirm a drop off, they were not on a trailer. This delayed the drop off until the next day (not feasible in my moving logistics), unless I could pick up the trailer myself. This was the only alternative offered to me.

KATHERINEROSE M. 
Rating:
5.0

Nothing to improve. Absolutely the finest UHAUL location I have ever been to. It was clean, the staff friendly and helpful and they had what I needed. I will be back anytime I need your services. Thank you!

ROBINK C. 
Rating:
4.0

The current Perry St location manager (Carolin Doyle) was EXTREMELY patient & helpful in resolving my most recent problem. My storage room was "presumed" to have been "vacated" - without making any attempt to contact me for verification - based on my failure to place a lock on the door, even tho it was simply because I hadn't yet moved anything into the unit. I was never prev advised that the lock was required, even on an empty unit & even tho the rent was fully paid to date. I was very impressed with her customer service efforts. I do wish, however, that there was 24 hour access to my indoor unit (or perhaps at least extended hours thru midnight or 1am) - similar to that of our outside storage units. It would simply make it more accessible when I can find help with moving my items. I am in my late 70s, & my potential helpers work til late evening.

Bernadette C.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

ROBERTA F. 
Rating:
5.0

Staff did an excellent job,making sure all my uhaul needs were meet. I recommend this facility! Great customer service!

DEWAYNE A V.  |  First Impressions 
Rating:
5.0

Carolyn the manager has great customer service, the facility was clean and yes I would recommend U Haul to a friend.

Andrea C.  |  First Impressions 
Rating:
5.0

Friendly staff

Jaimie L.  |  First Impressions 
Rating:
5.0

The service we received from Paula Lopez was superb! Exceedingly professional and friendly.

Drew M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teresa O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KaDeja H.  |  Online Move In 
Rating:
1.0

They changed my move in date and I have been on hold for an hour and no answer.

Ridhi S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Linda C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christina B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY V.  |  First Impressions 
Rating:
4.0

I feel that the place was clean well lite and the staff excellent but one complaint is not with the staff or the place it's with the over all company. I paid for my storage units until may 20 but was out by may 5th no refund on the difference so would not recommend the u haul company overall

Mary V.  |  Overall Experience 
Rating:
5.0

Have previously stored with U-Haul at a different location, and have had no issues. The Larkin location is closer to our new place, and I love how large the loading doc is, and that we are able to bring in both of our cars at one time to unpack. Staff has been very friendly and helpful as well.

Miranda H.  |  Online Move In 
Rating:
5.0

Great experience.

james s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victor M.  |  First Impressions 
Rating:
5.0

Great service . Would just be easier if I could pick up my rental at the larkin location rather then traveling to other locations to pickup my rental a little inconvenience.

David I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JESSICA S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DEBRAR Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joselyn s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joshua J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

IJNNEZAKKEE A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shatia S.  |  Overall Experience 
Rating:
5.0

Very clean and staff was very helpful ! Would recommend and come here again!

Rasheena C.  |  First Impressions 
Rating:
5.0

I was very HAPPY with everyting.

eran g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cormac B.  |  Overall Experience 
Rating:
5.0

THE SERVICES I RECEIVED FROM KEVEN RIVERA AND ISAIAH , AT 655 PERRY ST . BUFFALO NY 14210, WAS ABOVE AND BEYOND! I WAS AMAZING! I WAS IMPRESSED BY THEM ! Thank you very much! Respectfully Ms.Fancer

Milagros F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ginger P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

James A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TONY Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TONY Y.  |  First Impressions 
Rating:
5.0

The whole staff was very helpful and courteous on the task that I had a head of me. Tom the manager help me in many ways truck and rental space. Thank you everyone 😊

Krystalyn B.  |  First Impressions 
Rating:
5.0

Pleased with the helpful service.

Michael N.  |  First Impressions 
Rating:
5.0

Girl was very nice that took care of me.

Dennice H.  |  First Impressions 
No reviews have been submitted for this location.

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