Customer Reviews for U-Haul Moving & Storage at Lorain Ave

4,810 reviews

16515 Lorain Ave   Cleveland, OH 44111
(There is only 15 minute parking at this location please plan accordingly)

(216) 251-4130

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(216) 251-4130

16515 Lorain Ave
Cleveland, OH 44111
(There is only 15 minute parking at this location please plan accordingly)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Sharon M. 
Rating:
1.0

Roaches Had to throw my couch away.Also the reserved parking spots for storage always had trailers parked there Unacceptable never any parking when I had to load/unload.

Michael W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Customer did not leave a comment.

ISELA V. 
Rating:
5.0

Want to say that the customer service reps are polite efficient & friendly.

DIANNAE T. 
Rating:
3.0

Answer the phone and lower the mileage rate a bit.

SYDNEY B. 
Rating:
4.0

Customer did not leave a comment.

JAMES C. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

BRITTANY W. 
Rating:
5.0

Very smooth & seamless return!

MERCEDES M. 
Rating:
5.0

Customer did not leave a comment.

JOHN P. 
Rating:
5.0

Both the person that checked the van out and in were very courteous and friendly.

Jeffrey S. 
Rating:
5.0

Excellent customer service

RICHARD V. 
Rating:
5.0

Great Location - Great Staff !!!

ANTHONY C. 
Rating:
5.0

The staff was extremely helpful and patient.

WILLIAM K. 
Rating:
5.0

Customer did not leave a comment.

KILLIANIE C. 
Rating:
5.0

It's om

AMBER D. 
Rating:
5.0

Customer did not leave a comment.

MICAH H. 
Rating:
5.0

Customer did not leave a comment.

JEROEN V. 
Rating:
5.0

Easy location to pick up and drop off. Clean and efficient. Knowledgeable and friendly staff.

STEVEN P. 
Rating:
4.0

staff was slow and truck was super loud

THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

FADI G. 
Rating:
5.0

I had an issue when I returned the vehicle 1.5 hours after my "contract" time. I realize this is to aid in the re-renting the vehicle and completely understand. Going forward I will have to add in some "buffer" time so as not to be charged an additional day charge for bringing the vehicle back past the "contracted" time. The representative who gave me this unpleasant news was very professional in dealing with me, who after a day of moving wasn't my best self. This has always been and excellent store. Thanks Jeff

Jeffrey J. 
Rating:
4.0

Great company will always use them.

RODNEY J. 
Rating:
5.0

Customer did not leave a comment.

JESSICA P. 
Rating:
4.0

Customer did not leave a comment.

DARRYL H. 
Rating:
5.0

Hire more people.

KENNETH H. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY C. 
Rating:
3.0

Your counter help is awful. Slow, lack expression, if the app worked, Id never go inside if I could.

JAMES M. 
Rating:
4.0

Customer did not leave a comment.

Kevin S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

BARRETT D. 
Rating:
4.0

When asking for an extension on team let the customer know it's will double your charge

MANUEL I. 
Rating:
1.0

Very disappointed in This place they never checked the mileage or level of fuel that was already in the vehicle. Charged me extra for gas when I already put it back on the place where it was. Just stole money from me because they can, but god sees you and he knows all ..shame on you!

ANGELA B. 
Rating:
5.0

The staff, particularly Nicholas, is extremely knowledgeable and helpful. We needed multiple truck rentals, some unexpected on the same-day, for a complicated move, and this staff will help you problem solve. This location has great inventory to choose from and they are so helpful about arranging your dropoff including after hours. The digital self-check out and check in system works great, and the quality, condition, and cleanliness of vehicles is excellent. We also had tons of unused boxes and large moving supplies from an online order, and Nicholas helped us unload, inventory, and hand-enter each item for our refund. He printed out a separate list for us to check against our own records, and he caught several things we'd missed. He's an absolute gem! Now that we live 45min away from this location, we still plan on going back there whenever we need a uhaul, they're so great. Nicholas is a gem! Thank you!

Heather A. 
Rating:
4.0

Everything was just right, except the inside of the windshield. When the sun hit the windshield, I couldn't see anything. I stopped at a Service Plaza to clean the inside of the windshield so I could see to drive.

CHARLES S. 
Rating:
5.0

Customer did not leave a comment.

MARGARET F. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK H. 
Rating:
3.0

The truck was clean and all good. The personnel was helpful and courteous, but the location was severely understaffed. I had a reservation from 9am to 3pm, there was only one guy doing counters and I waited 45 minutes in line, totally unacceptable. By the time I got the truck, it was 10am and I had lost one full hour of my rental, and delayed my day.

OSCAR S. 
Rating:
5.0

Same thing what you did to me Good job uhaul team have a great day

BIDUR T. 
Rating:
5.0

Being short staffed they did the best they could. Very satisfied with customer service.

KELLY S. 
Rating:
3.0

Cockroaches, understaffed, staff that didn’t seem to care. Took forever to get checked in because they were so understaffed. If this wasn’t a temporary solution, then I would have changed my mind and gone elsewhere.

Sean M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT A. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
2.0

Understaffed, everything took forever.

Sean M. 
Rating:
3.0

Man behind the desk was surly and obviously on some sort of power trip. Yikes! I understand rules a d regulations, but you can also be polite and timely.

Anne E. 
Rating:
5.0

I really appreciate the great employees at this I-haul location!

karen S. 
Rating:
4.0

They didn't have my truck at all. Had to drive an hour to a place you suggested and that didn't have the truck either. Finally found one another 30 min. away. Your rep said we'd get $600 off for the inconvenience. Then the other rep denied that and only gave us $200 something off. This was after losing almost two hours and having to pay the movers for time they waited around. This set back all the plans. We're very disappointed in the experience.

Wilson R. 
Rating:
2.0

Returning after yours was difficult to complete on line. calling 800 number was a 61 minute wait

MARIAN J. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
4.0

For some reason it took 15 minutes of the counter person typing away. Said the system wouldn't;t allow the truck to be rented. Maybe work on the IT side of things.

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

martin L. 
Rating:
5.0

Pros: Staff was helpful. Truck was mechanically sound. There was adequate supply of trucks for rent. Cons: truck reeked of cigarette smoke.

Christopher K. 
Rating:
3.0

The guy was monotone and robot like. I had reservation set from a week ago and took him like 4-5 mins to find it. Took another 10-15 to “ring me out” and then tells me it “has to be back by 530” when originally I had it from 1130-6. So not sure why the time change. It didn't matter. It was back by 230-245. Truck was great did what we needed. Employees were very lackluster and robot like.

chris L. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
4.0

Customer did not leave a comment.

Carlos F. 
Rating:
5.0

Customer did not leave a comment.

SOMPONG T. 
Rating:
5.0

Installer was very accommodating and did an excellent job.

wayne W. 
Rating:
5.0

Truck had a residual cologne funk smell, worked well, but had extensive body damage cosmetic. Good experience, Nicholas was exceptional in all aspects of his meeting my rental needs. Most of all he was empathetic when I was having a day from hell

CLINTON G. 
Rating:
5.0

Customer did not leave a comment.

RICHARD M. 
Rating:
1.0

The guy that rented me the uhaul disappeared for 30 minutes. He was very rude and my car tire got slashed in the parking lot

LORETTA F. 
Rating:
4.0

Customer did not leave a comment.

gordon P. 
Rating:
4.0

Customer did not leave a comment.

FRANCIS C. 
Rating:
5.0

Vougn was his name I think but he was an amazing employee I've never had better services from u-haul before but he definitely changed my experience with the company. The world needs more of him!

vougn H. 
Rating:
4.0

Customer did not leave a comment.

Laura B. 
Rating:
2.0

Front desk was unhelpful and rude

Daniel B. 
Rating:
4.0

I'm sure I'll be back.

SPAIN J. 
Rating:
5.0

Found process easy except somehow added some items boxes to invoice which had to be removed. Return check out easy liked smartphone process

David W. 
Rating:
5.0

Nothing. My check out person and the manager were so great and helpful. I have never towed with this truck before and my fuses for the trailer lights were burned out and they helped me figure it out so I could get on my way!

JEFFREY M. 
Rating:
3.0

Show a lil friendliness

ELBERT D. 
Rating:
5.0

Customer did not leave a comment.

Bryan T. 
Rating:
5.0

Customer did not leave a comment.

Gregory R. 
Rating:
5.0

Customer did not leave a comment.

Natalie A. 
Rating:
5.0

I experience great treatment. Nothing needs to be said negatives

MICHAEL M. 
Rating:
4.0

The trailer I rented was well used-older but did the job

MICHAEL M. 
Rating:
1.0

The representative at this U-Haul store was rude, insulting, and condescending. He behaved as though he highly disliked his work, and it was obvious to the customer. The staff at the location would greatly benefit from a lesson in customer service.

Risa R. 
Rating:
4.0

Customer did not leave a comment.

John A. 
Rating:
5.0

I have worked with the same gentleman twice in the last few weeks and he is super nice and helpful!!!

BENJAMIN R. 
Rating:
5.0

Fast easy service!

RONALD C. 
Rating:
4.0

Customer did not leave a comment.

LANCE W. 
Rating:
3.0

I rented the trailer from 8 am to 8 pm Returned at 6 You charged me a late fee of 20 bucks, I want my 20 back, I'm a regular customer

Ronald H. 
Rating:
4.0

Fix the shitty app so I can return my equipment and not get charged a late fee

Jesse N. 
Rating:
4.0

Customer did not leave a comment.

JERRY S. 
Rating:
1.0

I rented from the Fairview location and the employee was very rude and threatening to me. I did the online check in hoping to skip the line and it wasn't ready for me so I had to wait in line 45 mins. After this the employee let me know my reservation had been changed from being due back in 10 hours to being due back in 6. When I told him that wasn't what I reserved he told me if I didn't have the truck back by 4pm I'd be charged 2-3 times my original rental fee when I reserved the truck until 7 originally. He was very rude. I called the 800 number and they were able to extend my rental until 7 with no issues and said he should've been able to do that at the counter. I've used uhaul a bunch of times and this is the first time I've ever had an experience like this. I'll definitely never visit that site again

Joe T. 
Rating:
5.0

Nothing ever thing was perfect

CHAD K. 
Rating:
5.0

Reasonably priced and very close to home

Maria P. 
Rating:
3.0

Maggie @Middleburg Hts store was very rude and dismissive. I was really disappointed that when we rented extra days to ensure no wait time & could leisurely take our time found out there's (2) rates for milage and even though 1 of days was only @79¢ we got charged for 99¢ mile. Clearly taking advantage of circumstances.. Considering I probably rent a Truck 2-3 times a year...not happy. Will definitely entertain different options moving forward

Danielle T. 
Rating:
5.0

More people working in the counter area

Sandra K. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM D. 
Rating:
5.0

Customer did not leave a comment.

Patrick L. 
Rating:
1.0

Uhaul person, named Mark at return location was horrible and refused to give me a receipt. The return process was far to long and I was treated like shit.

James D. 
Rating:
5.0

Customer did not leave a comment.

ARNETTA F. 
Rating:
5.0

Nothing it was fine.

Jim C. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Everyone was super nice and helpful! Great experience.

MEGHAN C. 
Rating:
5.0

My only complaint is I had a hard time finding the drop box for the keys. The picture that came up was not representative of the location I was at. I walked around for awhile trying to find it. Everything else with the mobile pickup return went well.

Kelly S. 
Rating:
5.0

Customer did not leave a comment.

Terry H. 
Rating:
5.0

Customer did not leave a comment.

Kevin S.  |  First Impressions 
Rating:
5.0

Me and my family relocated her from Dallas Texas and the staff was Excellent and clean and courtesy yes I will recommend my family to storage with U-Haul storage thanks for everything you guys are awesome

Jarvis G.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

DRENEISHA T. 
Rating:
5.0

Everyone at this location was great. However your website is a mess and calling the main number isn't much better.

HENRY D. 
Rating:
5.0

Customer did not leave a comment.

Charles J. 
Rating:
2.0

I pulled in at 6:58 to drop off the trailer and one of the employees was standing out front. He did not come over to check me in but locked the door. I did an after hours drop but the customer service was terrible.

John G. 
Rating:
5.0

The employees at this facility were very professional and polite. They also exceeded my expectations on how long it took to install my hitch.

vickie R. 
Rating:
5.0

Customer did not leave a comment.

Barbara R. 
Rating:
1.0

Before I left, no one was with me when I looked over the truck. The mileage was over the gas was short. The back door was down so I had to open it to verify contents. Had asked about where to leave key after hours. Took me ten mins walki.g around to find it poor signage and small. The truck alignment was dangerous with amount of play in the steering. Hands in the 8 and noon position to drive straight. The door lock according to locksmith was pretty bad so not sure how store did not note a stuck lock as the key broke off after loading truck. Almost 4 hours before back on the road with new key. 1 hour trying to access the website or contact roadside assistance. No callback feature. 2 hours waiting on locksmith and 45 to get broken key out of door and new one made. The dolly was unable to be used as we had nothing to remove the zip tie but guess didn't need it but again shows lack of customer service from the start. Manually can remove tab. Requested compensation for delay and dolly was told i was given an extra day...10am from my 10pm estimate. I had truck back by 10pm and had stated during breakdown would need more. Which the breakdown was not my fault but the age and lack of maintenance of the uhaul trucks. I was compensated for the dolly and a set of furniture pads nothing towards the rental. I will never go back to this location and very likely never use uhaul again.

CAROLINE H. 
Rating:
5.0

The management does an outstanding job and so does the sales associates .

Ardian h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LOIS P.  |  First Impressions 
Rating:
5.0

This employees at this U-haul store have always been helpful at finding solutions to take care of your moving needs. Very convenient hours too

PAMELA T.  |  First Impressions 
Rating:
5.0

Employees were professional and knowledgeable. Seemed to understand the moving experience and the stress levels that go with it. Even though my move was not planned and came up suddenly.

monica k.  |  First Impressions 
No reviews have been submitted for this location.

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