U-Haul Moving & Storage at Mt Juliet

Rating:

5.0

The store was slammed and there were only 3 people working and getting equipment for the customers. Perhaps next time, someone can be a “runner” and the others stay inside and take care of the paperwork and stuff without the customer having to wait for all 3 people to get back.

Rating:

5.0

Very friendly and helpful staff was awesome

Rating:

5.0

I got the great service what I want . I think your service is perfect so no need to improve

Rating:

4.0

Let each customer know that there is now a U-Haul app that must be downloaded and used from their mobile phones in order to return a rental vehicle, especially if store is not open on return day at return time! This information is most helpful for seniors.

Rating:

3.0

No one returns calls

Rating:

5.0

They do a great job at this U Haul location. I will keep using them as needed.

Rating:

5.0

Had a great experience the employees there were more than helpful great guys

Rating:

5.0

Outstanding customer service. Quick and easy

Rating:

5.0

No need for improvements. All employees were polite, professional, and cooperative. Very pleased with this U-Haul service location. When I returned my 6 x 12 trailer on January 17, 2021, Robert was the only person working this very busy location, and he was juggling other customers along with myself. He is a very friendly, hardworking employee!0

Rating:

5.0

My expectations were far exceeded!

Rating:

5.0

Trailer worked well for our needs! No issues! Pulled behind our vehicle perfectly!

Rating:

5.0

Good

Rating:

5.0

Service surpassed my expectations. No recommendations for improvement.

Rating:

4.0

great customer service, got me set up and out of the facility quickly.

Rating:

3.0

Bro.... put a big sign that says "DROP-OFF KEYS HERE." Don't put a tiny key slot with hardly any signage to find amongst tons of Uhaul branded areas on the walls. Especially for night drop offs

Rating:

5.0

I loved the fast accurate service provided by staff !!!

Rating:

1.0

I placed an order for packing materials via the website before my move. When I went to pick up the packing materials, the items had not yet been pulled for my order. Several of the items were low in inventory, which meant that the store could have sold them before I showed up to get them because no one had shopped the order. Also, there was a sign on the door saying that customers had to wear masks while in the store, but there was an older lady in the store without a mask and none of the employees said anything to her about putting on a mask. Also, my card was double charged for the moving help I booked online. The money was eventually refunded, but it was a hassle to get it sorted out. Do better.

Rating:

5.0

Keep improving the paperless process. The easier the electronic process, the better. Great location, great company. Thank you.

Rating:

1.0

Rude and unhelpful, wouldn’t answer questions, if I treated customers the way I was treated I wouldn’t have any. Will avoid uhaul in the future, left a bad taste in my mouth. I went to another storage place close by and they were very helpful, had a bigger unit for less money and provided an overall excellent experience.

Rating:

4.0

Need to dramatically improve on the mobile app. Fist issue, need the option to change the time of pickup. I select the wrong time accidentally and couldnt make the adjustments. No one from Uhual pickup up the General hotline. When dropping off, i couldnt make the official drop off because the first step kept on glitching out on me. Other than that. Just fine

Rating:

3.0

The truck had bad tires (especially the RF) and was pretty dirty inside the cab. When I went to pick up the truck apparently there was an error with the site and I got charged $160 for boxes. Then some guy in the store kept chirping in about delivery times and stuff (he wasn't involved in the sale at all). I made it to my destination and back and the return of the equipment went flawlessly. The guy who checked in the truck was very friendly and helpful. Overall, I'd say this is a pretty average experience.

Rating:

5.0

Nothing, they did a great job, will use this location again when needed.

Rating:

5.0

Always good fast service and just the trailer(s) I need.

Rating:

5.0

Great customer service...

Rating:

2.0

Asked what they recommend for single room apartment storage to get and they recommended 5X10x9 .when I arrived to my destination it was way too small and unable to get bigger one, had to truckload to home for storage space. I deserve a remedy for thisissue. Thank you

Rating:

2.0

The Manager did a good job getting me set up with rental but the store employee did a poor job with communicating and listening with my trailer hookup. He refused to verbally walk me through the hookup when I explained I wasn't aware that I had to do it myself. He then proceeded to walk away without a single word, leaving me alone to try and do it. I had to go back to the Manager to ask for assistance and he literally forced the employee to go back out and help me. His attitude moving forward made me uncomfortable. The experience overall was disappointing and hurtful. I absolutely would not recommend this location.

Rating:

4.0

Okay first of all the brakes on the truck were not so good it felt like I had to brake well ahead of time and the rattling noise inside the truck was loud

Rating:

1.0

I asked to be contacted for a refund and instead was charged more money because they claim I returned the truck late. It's been sitting on the lot for three days.

Rating:

4.0

I initially wanted a 10 foot truck, one that sat right in front of me, but they claimed they had none. I had to rent a 15 foot for double the price for a total of 20 miles and they charge meDo you $2.95. The equipment had a horrible swerve and I nearly killed myself on route 40. When we dropped it off, we informed the employee about the front end and he did nothing. We watched him as he pulled it back into the parking lot of Trax. I would not recommend U-Haul.

Rating:

5.0

After a couple stressful days of moving the employees here were so friendly and helpful. Overall, the light at the end of the tunnel and changed the day around.

Rating:

4.0

Great job

Rating:

5.0

Very clean staff was very helpful

Rating:

4.0

Upon arrival, unit had not been swept out and dead roaches were present. Staff did let me borrow a broom to sweep out. During our near 2 month stay, we caught one roach, which is not bad at all, but also caught one mouse, which I'm glad the wife didn't see. I felt the facility was secure, but punching in a code every time between trips in the truck was a bit annoying. Overall, not a bad experience.

Rating:

4.0

I was a little surprised when I arrived where I was going, and finally looked at my phone, to see that I was supposed to look over the truck for damage. I mean, I know that's common... but I totally forgot (don't do this a lot) and I hadn't been reminded to look at that text before I left the location. Thankfully there was no problem, but it gave me a moment of anxiety that it would be nice to save other renters by making sure the staff points that out. Everything else about the experience was smooth and excellent. The only other thing I have no way of checking is that our GPS said the trip would be 50 miles roundtrip and when we got the truck back it read 70. We both felt that was very strange, given that we took the exact route the GPS told us to take, and didn't add any side trips. Perhaps there's a decent explanation, but it made us wonder if something is not quite right with the odometer and/or wheel size that would add more miles to the readout. Obviously since there is a per-mile charge, that's a concern. Thought I'd mention it. Thanks.

Rating:

4.0

Have gas in truck it was to close to empty, glad gas station was close. If brought back empty U Haul should go put gas in them. I know they charge people for bringing them back empty,so you should go put gas in them. Isn't that why you charge them.

Rating:

3.0

When I dropped off my trailer the person at U haul just stood there and watched me disconnect the trailer and lift it up. Not a huge deal but very poor customer service!

Rating:

2.0

Don't accept online reservations if you don't have the rental available. At least call and notify me prior to showing up instead of waiting until I show up and am on a time frame. Poor communication but was able to come up with a solution.

Rating:

5.0

...the on line didn't explain the circumstances for the change of our pick up location...we found out the "why" after going to our original place who explained there wasn't an available vehicle...otherwise the locations in St. Louis and here in MT. Juliet have been helpful in explaining and offering assistance...

Rating:

5.0

Alex was awesome. Very helpful and a pleasure to do business with.

Rating:

5.0

Quick, friendly and warm service. Thank you.

Rating:

5.0

Always helpful and courteous.

Rating:

3.0

Your rates for storage units is excessive. The reason I left

Rating:

5.0

Drop off was super simple - it's a big location with clear signage on where to drop off and it took all of 5 minutes.

Rating:

2.0

On line promised an appliance dolly. None when we got there. Had to drive 20 miles out of my way to get one. Owner of the franchise was GREAT in helping. UHaul on line needs to be fixed.

Rating:

5.0

I have used this facility before and always find the staff to be helpful and friendly. I will highly suggest this location to friends and others looking for storage. Thank you so much.

Rating:

2.0

The employee that helped me was very unfriendly and rude.

Rating:

4.0

Staff was great. Location wonderful. Equipment is trash. Truck was frightening to drive. Steering wheel was sloppy at best. The truck pulled depending which tire hit a bump or dip in the road and with the sloppy wheel engagement, it felt like you were skating on ice. It was the same with and without a load. Fingers crossed I won't have to move for a handful of years. Not sure I'll be over the trauma if I have to get behind the wheel of one of those again any sooner.

Rating:

4.0

Quick service!

Rating:

2.0

Terrible experience. Tried to change account details several times but they kept getting it wrong. Booked a van and was sent a U-Haul PROMISE that was not delivered upon, had to go many miles out of our way to get the van that we had a booked confirmation for. Will not use this facility again.

Rating:

5.0

Eric Sparks was an amazing employee. His willingness to show me around the facility and allow me to look at the exact storage locker location was an awesome. Eric is an excellent representative/ambassador of your organization.

Rating:

5.0

Mark is the best ever.

Rating:

3.0

While the gentleman who helped me reserve my unit was very helpful and friendly, the one who moved me out was unfortunately not. His answers were short and he didn’t seem to want to be bothered. He was very unenthusiastic about his job. I’ve used this facility before and could have sworn there was a proration of rent if you moved out early; yesterday while I was mid-question, he cut me off saying “they don’t prorate.” It’s frustrating because we were just billed roughly 3-5 days ago and basically had the whole month left. That part isn’t his fault but his attitude and delivery of information to customers could use some attention.

Rating:

2.0

Our rental unit was not swept,out, had dead cockroaches, and mouse droppings in the well of an interior wall. I was was expecting a lot more, as far as cleanliness from "indoor climate controlled" storage facility. I told an employee there and he stated that he never goes into the storage units and gave me the managers card. Matter of fact the pile we swept out, was still there today. I know that the business can't control what is brought in and it's impossible to be pest free, but this unit should have been inspected before move in.

Rating:

5.0

Felt very safe when coming or going, always a U-Haul worker present on outside. Hallways and units kept very neat and clean.

Rating:

5.0

I appreciate their service.

Rating:

2.0

The staff needs more training

Rating:

4.0

Check out was slow and did not check the account balance until asked.

Rating:

3.0

Staff was great. Facility did not seem as clean as other storage places. Had animal trap in unit.

Rating:

5.0

They’ve got a great team. They’re knowledgeable and helpful if you have any questions with storage, moving, or other advice in this field.

Rating:

5.0

Online rental process was easy and fast. I was surprised at the cost being a little higher than expected. When I arrived, my unit had a lock on it. Luckily the manager was there and he quickly moved me to a new unit. The checkin and main door entry process was a little complicated but nothing a little practice can’t help.

Rating:

5.0

I lost my home at Meridian and my work at Lebanon FedEx and my daughters school. Living out of our car was so hard to organize. They gave us one month free and a lock and said I could have some boxes. He said... I'll never forget... We are here for you. Thank you forever. I'll never stop telling people.

Rating:

5.0

Everyone I came in contact with was extremely friendly. Great Staff

Rating:

1.0

Unit assigned had a lock on it. After hours and did not have an access code. Had to call customer service number and had to put things in a different unit without a lock.

Rating:

5.0

Coby, Rachel, and John are outstanding and made this stressful time bearable. I called to get assistance with the reservation because I was having difficulty on the website. Zach was no help at all.

Rating:

5.0

Rachel was awesome getting me set up! This has been a stressful time, but the UHaul folks made it just a bit easier.

Rating:

5.0

Overall a great experience!

Rating:

5.0

great staff - best of all, everything for a move of any kind is right there

Rating:

5.0

Moving's not fun. Having stated the obvious, your front desk lady made my business with U-Haul actually fun. Better keep her - give her a raise

Rating:

5.0

My move in experience was wonderful, the representative that helped me was very tentative and made sure I had everything I needed to help me with this transition!

Rating:

5.0

Nick went above and beyond in helping getting our issue resolved. Uhaul needs a lot more Nick's...lol I can say a lot more great things about Nick but I had to say Rachael and GM were great too.

Rating:

5.0

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Rating:

5.0

Friendly greetings: Clear communication: Clean and orderly facility: Quick service. UHaul Mt. Juliet delivered an efficient and professional experience. I would definitely recommend this Uhaul..

Rating:

5.0

Wonderful customer service... Thank You🤗

Rating:

5.0

Great employees!

Rating:

5.0

John was amazing! So grateful for his help and the easy process!

Rating:

4.0

The young man that checked me out was very helpful and approachable. That means alot when you are doing something unfamiliar. Thank you.

Rating:

4.0

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Rating:

5.0

GREAT PLACE TO STORE YOUR THINGS. EVERYONE WORKING THERE WERE SO NICE AND VERY HELPFUL WILL RENT AGAIN !!!

Rating:

5.0

No comment

Rating:

4.0

Good customer service

Rating:

5.0

Quality storage. Highly recommend.

Rating:

4.0

Thanks for everything

Rating:

5.0

Everything was fine.

Rating:

5.0

You guys are the best, gonna miss this place. Wonderful staff. Great prices.

Rating:

5.0

General manager was great! He should be the president of UHAUL.

Rating:

5.0

Alex was the young man who helped us with a storage unit and truck return. I spoke with him Friday on the phone and luckily he was there on Saturday so I could work with him personally. Excellent !!!

Rating:

5.0

Outstanding service. If it's not already, U-Haul should be the "Standard" for the storage industry.

Rating:

4.0

Had no problems. Very satisfied.

Rating:

5.0

Fast, professional, helpful

Rating:

5.0

Great staff! They made it so easy to get done what I needed to get done.

Rating:

5.0

They are wonderful always willing to help you. I wouldn't go any where else.

Rating:

4.0

A positive made pymnts online but Uhaul still insist on sending paper a Negative

Rating:

1.0

Fraudulent charges for the last 2 months. refuting the charges with credit card. local Management has not returned calls.

Rating:

5.0

After 11 yrs, I finally emptied my unit yesterday I brought my broom & dustpan expecting a lot of debris to clean up. There were no spider webs, no bug carcasses or mice poop. Just a little dust.

Rating:

5.0

Easy process and very helpful and friendly customer service.

Rating:

5.0

Great service.

Rating:

5.0

Clean and curtious

Rating:

1.0

Is no good servis and no respect for the costumes.

Rating:

5.0

The staff and facility is awesome! Alex is very accommodating! I will recommend this location to anyone needing help with relocation or moving.

Rating:

5.0

Everythings was great! My Ubox arrived in perfect condition. Nothing damaged and the staff was super helpful with scheduling load out and getting it open.

Rating:

4.0

N/C

Rating:

1.0

The original staff was very unprofessional. They judged female customers appearances and were very obvious in doing so. It was very hard to get a hold of the manager. extremely frustrating!

Rating:

5.0

I have never experienced such a caring and professional services in regards of taking care of their customers, I will recommend them to everyone who needs a place for moving or storage their the BEST.

Rating:

5.0

I have always received great service from this facility. Up until I had room in my new house, I had a storage unit too.

Rating:

5.0

Needed more help at counters on sat

Rating:

5.0

Was very helpful and kind and help save me money and time ty for all the help

Rating:

5.0

Will come back!

Rating:

5.0

Every U-Haul that I've done business with provides excellent customer service. The staff at My Juliet is truly exceptional however. Your Brand is solidly grounded in excellence. Thank you!

Rating:

5.0

Wonderful customer service! Nice, professional and quick.

Rating:

4.0

Facility was fine. Appreciate having the hand truck available to use. Staff stayed late to check me out.

Rating:

5.0

There was a lady that helped us (Bianca??). She went out of her way to help us find a storage unit that would fit our items and even backed the truck up for us to unload. Great Service! Thank you!

Rating:

5.0

Everyone has been so friendly The only thing I would say negative would be to have employees park away from the doors for patrons to load and unload their storage units

Rating:

5.0

It was a great experience, the staff was very helpful.