Customer did not leave a comment.Devin J.
Customer Reviews for U-Haul Moving & Storage at Mile High Station
Denver, CO 80204
(@ Zuni North of 14th St)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 7/4/2022: 7:00 am - 5:00 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Helpful staff made the rental easy. Thank you.John S.
The unit was dark and dingy. My unit was advertised as being 8 feet high. It was just barely over 6 feet high.Kenneth T. | Overall Experience
The facility was not convenient to use. No call button for the elevator. Loading and unloading area is very hard to navigate. Lack of professional assistance.Eric Y. | Online Move In
The phone line took 20 minutes to get an answer. The truck smelt like cigarettes and the side mirror was brokendave C.
Customer did not leave a comment.Brandon B. | Overall Experience
Customer did not leave a comment.Jennifer M.
Customer did not leave a comment.Jessica S.
Staff were very rude / inconvenienced by customers renting vehicles. One of the worst customer service experiences I've had at Uhaul. I'll go to another vendor next time..Nicholas W.
Customer did not leave a comment.Xavier L.
Customer did not leave a comment.Teresa B.
Nothing! Everyone was super friendly and helpful. Thank you!Amanda J.
Customer did not leave a comment.Emily B.
Customer did not leave a comment.Jim C.
Your customer service people could be a little more polite when we needed to extend our rental time. It felt like I was inconveniencing everyone by giving your company more money.Nate C.
Awful experience. We had the reservation for two months and they didn't have 2 of the 3 dollys we requested. On top of this the workers were rude and they tried to charge me $50 for not filling the tank back up. I was given the uhaul at 1 mile above a quarter tank and drove it ten miles total.Ben W.
The truck had driving issues. Would recommend a thorough inspection of the truckMichael W.
Customer did not leave a comment.lynn L.
We reserved 2 furniture dollys online when making the reservation. When we arrived they told us they ran out but we can use an appliance dolly instead. This added hours onto our move since we only had 1 piece of equipment to move an entire apartment. We had to call and extend our rental hours. Had they been transparent that the equipment we reserved was not available at that location we would've gone somewhere else and saved a lot of time. Not to mention is took over 30 minutes to get our truck with the mobile check in.Rachel C.
The women running the inside of the store were more interested in scrolling through Instagram and hitting their vapes then paying attention to customers.Madison T.
Took 30 mins to get keys to vehicle which ate into my 3 hr rez. Had to scramble back to get vehicle back on time. Staff was nice and help but the process was slow via mobile.Jonathan Y.
People here were incredibly rude. Called us Thursday late afternoon to tell us they did not have a vehicle for us until Sunday at 4:30 when we had a confirmed and paid vehicle for Saturday morning. They could've cared less we were on a time frame. Incredibly poor customer service.Cassidy M.
Customer did not leave a comment.GABRIEL F.
The guy who checked me back in when I dropped off was really nice and personable. He deserves a raise!NATHAN E.
Customer did not leave a comment.Thomas R.
When I made my original reservation on June 6 it was for a different location near where I was moving. Somehow the reservation changed the day before the reservation, the location and time changed. When I called to have my reservation fixed we had to do a new reservation, so I had to take the location that had the truck I needed and for the time that I needed it for. That resulted me having to pay for extra mileage that could have been avoided if my reservation had not changed last minute.Cynthia W.
Customer service is lacking in the service desk pick up area, but outside help was great.Lauren C.
We got quoted with a free storage box for 1 month. When we got to the storage unit we had to pay full price. When I got the trailer the employee was on the phone the entire timekevin S.
The team I worked with was very helpful. I don't remember names but had a great experience! I struggled with the online check in and they helped me get it all sorted.Samantha S.
Diego at this location was efficient and knowledgeable. It's the Uhaul systems that really messed up everything.jaclyn B.
Customer did not leave a comment.David G.
Didn`t check the fuel gauge before I left. Didn`t realize it had only 3/4 tank of gas until I was out in 5 lanes of traffic. No where to turn back to location. Cost me $60 to top off tank before I could start trip. Rental location should have had it full of gas for me. Not good service!ROBERT B.
My visit went well until I returned the truck. When I returned, the young lady accepting it claimed the truck left with 7/8 tank of gas and since I brought it back with 3/4 tank, I would be charged. I informed her it was 3/4 tank when I left. We went back and forward until I should her my contract that was sent after I did the inspection from the text I received. Then she claim her hand unit said I changed the amount of gas in the app. I told her I did not change the gas amount. Had I not had somewhere I needed to be, the manager of the location. I have no idea what her issue was, but I wish I had more time to challenge the nonsense she was trying to put on me. I will never visit this site again. I will advise any friends needing the services of U-Haul to avoid this location strictly because of the actions of this one person.Randy N.
My truck was not ready due to an employee error. Luckily the staff present was capable and resolved the issue. I do not have their names but both women present at the store at 10am are very capable and helpful employeesFacundo T.
Customer did not leave a comment.Tara D.
I flew into Denver International and had to drive across the city to get to the dealer. I wish it had been closer.Terrie G.
Customer did not leave a comment.Cournell F.
Customer did not leave a comment.Peter S.
Customer did not leave a comment.Jean J.
Better communication between staff. I was told by the app to go inside to get the keys, they told me to go outside to which they had no idea where the keys were, then the front counter lady came walking out almost 10 minutes later with the keys.Andrew C.
Helpful staffMichelle M.
Customer did not leave a comment.Travis A.
Friendlier employeesHunter F.
Customer did not leave a comment.Alaina C. | First Impressions
I was charged $25 dollars for cleaning when I drove less than 10 miles and it was a mess when I picked it up. Why was I charged for cleaningMichael S.
Customer did not leave a comment.LAURA B.
Customer did not leave a comment.Ryan D.
Customer did not leave a comment.Erin P.
What a bunch of a-- holes. My word they were very rude and really did not give crap about us.SCOTT W.
1. Offer some type of compensation when changing reservation 2. Improve app functionality. It gook us more than 20 minutes to check in on the app. It would have been faster to just walk inside. 3. The people outside were very rude.Melissa M.
We lost the key to the van and we were not able to contact roadside assistance. It took over an hour before I decided to hang up the line and call a locksmith.Rosaura M.
Customer did not leave a comment.Aspen D.
Inside was clean. Outside was dirty.Brad W.
Customer did not leave a comment.CALEB G.
Go check it outRobert K.
Customer did not leave a comment.Mikina H.
I was charged $15 for gas. For 5 miles???Jason C.
Friendly, quick and easy drop off!Kurt K.
Checkin/out went smoothly. Great experience.Nicholas G.
Door in back of truck was very hard to shut.Nicholas B.
Customer did not leave a comment.Benjamin M.
Customer did not leave a comment.Craig G.
Customer did not leave a comment.Adison M.
Customer did not leave a comment.Shawn C.
Not make it so just on line.Deloris L.
forgot to provide my equipment, had to drive all the way back to get itChristopher A.
I did the off hours drop off. Super easy and convenient!Daniel T.
Very friendly and efficient. Good experience!Barb A.
When it came time to return our van (during business hours) no staff person was outside for a really long time. Eventually I had to go inside to find someone to take the keys from me. I also didn't know about filling up the gas. If this is part of the business model, vans and trucks should start with a full tank of gas so that customers can easily know how much to top off. How were we supposed to get the gauge back up to one dash below the half mark? That's impossible, which also makes me skeptical about how this location knew how much gas to charge us for. It felt like a â€œpad our profitsâ€ scheme.hilary K.
I was not aware I needed a alternate form of ID so I had to provide phone numbers for 2 contacts. Perhaps I was informed at the time of booking the vehicle, but I did not see this in any of the reminder emails I received. I was also under the impression I would just use my phone to pick up the vehicle, but instead I had to go inside and get assistance and the key from one of the office staff. Also, this location was inconvenient since the roads were closed for an event at the football stadium. My map did not know how to reroute me and I had to drive extra miles to find an alternate route to return the truck. So perhaps knowing the stadium events calendar and warning customers that the route may be closed, and providing alternate maps would be a nice touch. Returning the equipment was quick and easy. All the staff was friendly and helpful, even when I was a little grumpy about having to provide contact information for my friends.Christie W.
When we got thier asked if a 15ft truck available, was told no but when we checked online it showed thier was availability for a 15ft truck, the appliance dollys i got where useless and not properly working, they did remove the charge for the defective dollys. Due to defictive dollys my move took longer luckily tgey did not charge extra for returning the truck past my return time. However I will never rent from this location ever again...ALLEN S.
Customer did not leave a comment.Jennifer H.
Customer did not leave a comment.Tristan F.
The staff here is really friendly and great to deal with!Shawn S.
Customer did not leave a comment.Caitlyn D.
Customer did not leave a comment.Michael L.
Customer did not leave a comment.Michael P.
Customer did not leave a comment.Jason S.
Trailer needed to be servicedAdin R.
Customer did not leave a comment.Martin M.
Customer did not leave a comment.Kevin G.
Very professional and easy to deal with while we rented!Erik C.
Customer did not leave a comment.MATTHEW F.
I think I performed under the time I paid for will I get a refund?Lauren C.
More customer parkingDavid B.
Customer did not leave a comment.David L.
Samantha is very professional, Kind, and great communication!SCOTT B.
help with key pick-up clarityStephan B.
Staff very rude and seemed put out when asked questions. They didn't take us to the unit; we had to find it ourselves. A bit bothered that we had to go across town to pick up the unit when we reserved it at a location convenient to us. I also found it objectionable that the cost of a 10 foot trailer was the same as a 26 foot trailer that we had rented earlier. Not sure if I will use U-Haul if necessary in the future or notCharlene S.
Customer did not leave a comment.Kim R.
Easy to drop offChristopher D.
This was not the truck or location of our original reservation. Because someone didn't return a truck on time, it created a domino effect, which was VERY stressful. We had originally reserved a one-way truck and then ended up with a truck which was not one-way because that is all that was available and had to drive 180 extra miles to return the truck along with our car, pay for that extra gas, and waste 6 hours. All of the U-Haul representatives were fantastic, but U-Haul needs to do better with reservations, scheduling, and coordination.Rebekah C.
3 of the 4 wheels were loose plus the gentleman that connected me to the trailer didn't make sure I had the proper hitch for the trailer to be connected tojames M.
Customer did not leave a comment.Ken L.
Customer did not leave a comment.Meghan B.
Customer did not leave a comment.Cassandra K.
Customer did not leave a comment.Gail G.
We got a total run around to 3 different locations with very little notice and the truck finally given to my son who ended up renting himself because he got there first had a nail in the tire. He found it and demanded another truck. We asked for a 26' and ended up with a 20' and had to make 2 trips. Not sure I'd use you again...Brandon C.
Customer did not leave a comment.William C.
Customer did not leave a comment.Danielle D.
You double charged me Location is super hard to get to Van was dirty and had small damage Took a long time to get the keysjesse B.
Customer did not leave a comment.LAURA B.
The guy @ this location just motioned for us to park the truck & we asked him about the key & again he just threw his arm up. NOT VERY FRIENDLY @ all.Tulonda L.
It took 30 minutes to pick up a truck when I had already scheduled it on my mobile. After going inside and outside talking to different associates multiple times I finally got the keys to a truck. I wasn't told which truck was mine they just pointed me to a big row. I had to get in several different trucks to test the key. I finally got the truck to turn over. I had to back up a 20 ft truck out of a parking space next to other large trucks. Drop off sucked too. All around bad experience.Paul B.
Customer did not leave a comment.Sheila L. | Overall Experience
NoneWILLIAM T. | First Impressions
Customer did not leave a comment.KYLE B. | Overall Experience
It's was great but the hours of not being able to enter anytime were not fair especially for people that worked odd ball hoursjolene r. | Overall Experience
Customer did not leave a comment.Meghan M. | Overall Experience
I will send a separate email.Zrebric H. | Overall Experience
Customer did not leave a comment.ROBERT E. | First Impressions
Customer did not leave a comment.Ryan S. | Overall Experience
Customer did not leave a comment.DEIRDRE P. | First Impressions
The lady at the front desk was very knowledgable and friendlyAngelina W. | Overall Experience
Excellent service. Thank you.David P. | First Impressions
Customer did not leave a comment.Jessica R. | Overall Experience
Customer did not leave a comment.John H. | Overall Experience
Awful experience. Never again.Emerson S. | Overall Experience
Thank you for the opportunity, not certain why slowly price increase for monthly storage?DANNIE Y. | Overall Experience
Worst facility. hard to access, elevator, you had to walk up 3 flight of stairs to go back down to the first level, cramped feeling. I walked away and didn't complete my reservation. Storage units didn't have retractable doors.Chris N. | First Impressions
When I first attained the storage, The young lady was not polite and offered no information whatsoever. Now they close my contract when I went to the office three young people were sitting there were very polite and attentive to my needs. How many things in storage is lake Winnie hotel it’s not your home your lungs are not with you so you feel uncomfortable, that should be one of the main points in a storage facility. That we feel comfortable with leaving our itemsArmando A S. | Overall Experience
I was very pleased with the friendly staff. The facility was clean and well lit. The only improvement the facility can make is to have more moving carts available.GINA Y. | Overall Experience
Parking convenient to loading and unloading was difficult. The garage bay was never available when I needed it and it seemed that the vehicles that were in it were not actively loading or unloading. They were just parked there.Bruce B. | Overall Experience
The staff is always great and super helpful.BRYAN W. | First Impressions
Customer service completely disrespectful and rude.christopher a. | Overall Experience
Customer did not leave a comment.Sarah B. | Overall Experience
Customer did not leave a comment.Riley S. | First Impressions
Customer did not leave a comment.WILLIAM L. | First Impressions
Customer did not leave a comment.Matthew S. | First Impressions
GreatJESUS L. | Overall Experience
Diego was always helpful and friendly. He assisted us so much over our tenancy I would definitely recommend him to anyone looking for storage needs.Dustin B. | Overall Experience
Customer did not leave a comment.NIKOLAUS M. | Overall Experience
Easy to setup and staff was exceptional focusing on the customer.Paul J. | First Impressions
The owner,I forgot his name but he was really,really in professional..I had called one time I forgot for what and he was so rude I will never go rent from Uhaul again..I don’t know how he could treat his customers like that..But I would not recommend anyone to Uhaul.minerva t. | Overall Experience
Didn’t really give instructions on drop off of u-haulGABRIEL R. | First Impressions
Good. Other then my husband experienced 2 men breaking into a storage near ours. He was threatened by them and police had to be called.Kourtney W. | Overall Experience
Customer did not leave a comment.Quentin L. | First Impressions
Customer did not leave a comment.trevor p. | First Impressions
The facility was nice and the staff very helpful. The problem encountered was limited loading areas and access to the storage areas. Too many people were trying to gain access at the same time while one large truck was not attended in the single bay. This led to frustration among those that were actively trying to get things loaded in storage.Bruce B. | First Impressions
Customer did not leave a comment.Andrea H. | Overall Experience
Customer did not leave a comment.Frank Q. | Overall Experience
Once the transaction was completed. We were told the unit was 5th floor and had to carry stuff 10 steps up. I am disabled and able to fill a 5x8 unit. That was a joke. He could have told before we agreed. I waiting to be refunded. Can not make a move until I get my refund. Thanks!valorie v. | First Impressions
Customer did not leave a comment.Carlo B. | First Impressions
The first person I dwelt with was little personable and had no advice as to where I should park to unload. Considering I explained that I had jut drove 19 hrs. And only had a couple of hours to un load. I felt there was no empathy. The second young lady was nice polite and a nice smile making my streass from a long trip jyst a little easier.Armando A S. | First Impressions
Customer did not leave a comment.Kourtney W. | First Impressions
Customer did not leave a comment.Chris B. | Overall Experience
My property came up missing from my unit, druggies hanging around, rude staff, staff violated contractDavid M. | Overall Experience
Customer did not leave a comment.Brittany H. | First Impressions
Check in is slow. He remained calm and very informative. Only one service person on the weekend. Everything else was fabulous, all staff are friendly and vary helpful.Charlotte C. | Overall Experience
The staff, especially Adrian, was very helpful.sean m. | Online Move In
Overall the experience at this place was pretty bad, and I don't recommend using this facility or U-Haul storage until they get their promotions, pricing, and offers straightened out. Beside my specific issues detailed below,, there is only ONE elevator for the whole facility and ONE loading dock. So if you show up and those things are in use, your pretty much screwed when it comes to moving and storing large or heavy items. The manager is a nice guy and ended up helping me with the issues, but this location and U-Haul corporate need to work on their communication and offers. I was offered a free month of storage from U-Haul, only to arrive with a full moving truck and be told that the offer wouldn't be honored at this location, despite nothing online, in email, or on phone ever telling me that would be the case. I was also charged for the lock that was supposed to be free as a promo offer. The manager informed me that they didn't offer any of these promotions and I would have to pay. Online also guaranteed an indoor, climate controlled, secure unit. What I got was a chain link fence exposed to all the other units around it, not very secure at all. The manager told me they couldn't resolve any of my issues immediately, and needed to get more info. It took a full month before I was contacted and the issues were resolved. The manager was helpful in the end, I just wish he could've resolved the problems more immediately. On the same day I arrived other people were arriving with the exact same misinformation about a free month of having a unit. Its super annoying to have to pay for something you were told was free and for it to take so long to be resolved.Nicholas G. | Overall Experience
We reserved (and paid for) a unit that was 10x10x8 feet. The unit we had was not this large (it was not tall enough). As a result, our stuff that should have fit from a 15 ft truck did not. I called three times and left a message for Diego to call me back to discuss and never heard back.Andrew f. | Overall Experience
Was still charged after cleaning out the storageJessica G. | Overall Experience
They very rude not helpful. Stated they were closing and we had no access #, so we never even saw the storage unit. Could not reach anyone by phone. Will never use this part of uhaul service again. If there was a rating below poor they would have received it. Daughter had the same experience in CAhenry h. | Overall Experience
When we went to move our things out, I told the lady at the front desk we were moving everything out. She did not say anything about a walk through. We removed the lock, got all of our things out, and left. I continued to get bills for 3 months. When I called, I was told there was still a lock on our unit. Then the lady said I was yelling at her (I was not, I was asking for a copy of the phone conversation as uhaul repeats to you 800 times while you are on hold for 40 minutes) and she hung up on me. The customer service at this location is TERRIBLE. Do not go through the hassle of renting a suit here.Travis m. | Overall Experience
Customer did not leave a comment.GRACE F. | First Impressions
Customer did not leave a comment.Austin A. | Overall Experience
Great experience. Sam was very helpful and courteous at check-in.Patricia B. | Overall Experience
My Experience with U-Haul right off the bat was horrible. I was quoted an original price of 860 some. went back two months later to check on my quoted price and ultimately the manager in Flagstaff Arizona said no we will not honor that. I guess my price was never locked in? One of the employees even said that it looks like we seem to have an error your price is still fluctuating with the daily quotes. My verification code didn’t work or they just didn’t care they wanted a receipt from my email. which they failed to send me even though they had this quote listed in the notes. I was told this was a mistake but not until the day of. Multiple employees said this problem would be fixed but ultimately the manager declined after months of constant callbacks and negotiating the last day the manager ultimately said no to me. I insisted that she goes back and look over the recorded phone call as I wasn’t making any of this up. But Apparently that takes too much time. I had all dates written down for when I called in and even what went into their notes. It got to the point I could tell the U-Haul employees a lot more about what was going on. I knew what was in their notes more than they knew. They would have to go digging or looking through the system they said?!?! or the computer was slow or was put in a different system?!?! What? What kinda of system are you guys using. And they even accuse me of lying on the occasion. When you call the one 800 number and if the local office doesn’t pick up, it outsources I was talking to people in another state sometimes. Extremely annoying and arduous system I’ll write down peoples names, they couldn’t give me an identification number or obviously the last name so I would say “hey I talked to Karen from corporate” “Oh OK will wait for those notes to show up in our system” next day talk to a new employee, explain what happened. “we don’t have a Karen here” I understand you don’t have a Karen but Karen form Corporate after calling the one 800 number to complain about you Guys said you’d fix it and she left notes.” And it just never ended. Had to talk to 10 different people. My price was never locked in, the month of March the price was 900, the price in April was 1100 and after talking with them for months they wanted to charge me the quote of the day which was 1200+ they wouldn’t even next off a couple hundred bucks. For everything we’d been through and they all knew me by this point. It was so sad. The day of I called budget and they got me the same truck for about 890 was soooooo happy. To top all that off I forgot that because I didn’t get the truck my storage unit price went up. They quoted me 90 something. The day I showed up in a new state with no where to put my stuff they wanted to charge me 114 bucks a month. I I finally just got out of the U-Haul storage went with a local Fort Collins storage facility, 80 bucks a month same size and all. budget trucks are almost 2 or $300 cheaper than U-hauls on any given day. I still need to move a lot of stuff from Arizona to Colorado. Let’s just say budget and local businesses is getting all of my money not U-haul. If you use U-haul and you like them that’s fine. But if you’ve never done business with a moving company I recommend trying to stay local and small. U-Haul just wasn’t for me everywhere else was just amazing.Ray L. | Overall Experience
Nice people and very cleanVince B. | Overall Experience
I had a terrible experience overall. Upon my move in after a 8 hour drive pulling a trailer I showed up with just enough time to check in and unload a trailer of stuff. Upon check in the employee did not tell me that the elevator does not go to the 4th floor!! that's insane! how could someone not tell me that I'd have to move up stairs. The move in logistically took longer and was harder and I was upset about. I would not have agreed to store my stuff there if I had known that the elevator did not go to my floor. However the office closed for the day by the time I discovered this incredibly inconvenient aspect. Then over six months I pay more than my previous storage company and pay my unit a visit. During this second visit I discover that my floor is not climate controlled and temps outside are in the 90's !! why did no-one tell me about this?! I would not stored my stuff there had I know. the location is advertised as climate control yet no-one told me my floor was not. After hours sweating and getting what I needed I ask to talk to a manager. The manager listened to my complaints but did nothing other than to suggest I move to the u-haul down the street. I ask if she could allow me to use a trailer to do so and she says it will be $25 , really you can't even comp $25 for me ! Knowing I have to move by myself in the heat and when I was not planning for this move! wow. really no shits given. no offer for a free month and trailer. no offer for help. no apology. I rented a trailer and moved my stuff to a different company and will never store stuff with U-Haul again. You lost a good costumer. Upon returning my trailer I talked with other customers returning equipment and they had complaints about U-Haul as a company as well as this locations staff. Did I mention the damage to my belongings because of the heat ?! no here, I will be placing a damage claim.Christine S. | Overall Experience
I would like a refund. I was told I would be able to get 1 month of a "free storage unit" with my moving truck rental. Instead I got nickeled and dimed for the storage insurance and having to buy a lock. Seriously, you make everyone use your locks? And you can't return it? That is ridiculous. Instead of it being free I have to pay $17 but what choice to I have because the plans have been make and I am at the facility. The staff (I believe her nametag said the owner) was very rude and condescending about everything. I really do want my money back.ANDREW W. | Overall Experience
Customer did not leave a comment.Nick W. | Overall Experience
Lady at counter was very rude. Said we could not use our combination lock purchased at another uhaul facility. Said we could not rent space without a local address. Son doesn’t start school until fall, so we do not have a local address. That is why we are storing his stuff. Storage was supposed to be 10’ X 5’. It was much smaller. The door was around 32”. No way to get a couch in. They had no other space available so we canceled. Very frustrating experience.Michael S. | First Impressions
Very friendly staffAndreas B. | First Impressions
Customer did not leave a comment.DONNA S. | Overall Experience
Customer did not leave a comment.brandie b. | Overall Experience
Customer did not leave a comment.Charlotte C. | First Impressions
Customer did not leave a comment.Jessica M. | First Impressions
Nickel and dime must be your business model huh? First off, I spend 2 hours on the phone with U Haul just trying to set up a storage unit (which they originally said it would be in a different location but my confirmation email said it was this one). Then you charge me for a lock? Your policy requires a "specific lock"? Thats dumb. That really is. I was told on the phone what my cost would be (with the free month) and then to after be told about needing to pay for insurance and a lock. That is just ridiculous. I am very unhappy with U Hauls poor customer service and their "hidden fees."ANDREW W. | First Impressions
There was no indication and I was never told the unit I was booking was on the fourth floor and only accessible by stairs.Bradley G. | First Impressions
Very helpful staff. The front desk clerk was informative and kind. She answered and questions we had. Also the employee who helped us detach the trailer outside was top notch. He helped us with a lock issue we experienced and made the whole experience smooth and efficient.Daniel S. | First Impressions
Elevator were locked had to carry all my stuff up and down the stairsShandel A. | Online Move In
We had a good experience with this U-haul location. Office staff and the guys out in the yard were quick to help and friendly. We had storage set up and trailer returned in no time.Damien B. | First Impressions
Customer did not leave a comment.Jose B. | Overall Experience
I had trouble in getting out of the parking space. The general manager came out and helped me and went way above the call of duty. They made this project go easy and were really helpful One of the best experiences o have had with any rental locationVince B. | First Impressions
Customer did not leave a comment.rita w. | Overall Experience
Everyone throughout the process was very helpful and friendlykyle f. | First Impressions
The staff are very helpful and compassionate...I am very THANKFUL for my choice in using this facility with their anazing staff.PAMELA C. | First Impressions
Customer did not leave a comment.RYAN P. | Overall Experience
Customer did not leave a comment.Isaac C. | Overall Experience
Easy move in. Friendly and helpful staff.Cindy V. | Overall Experience
Everyone could not have been more helpful and friendly.Glenn P. | Overall Experience
Thank you for the support during uncertain times. :)STEPHANIE H. | Overall Experience
I had a problem with a trailer hitch installation involving a different U-Haul location and the staff at the mile high station location went out of their way to help resolve my issue and get me the perfect temporary storage solution to relieve some of the stress during a difficult cross country move.John A. | First Impressions
With a single loading bay and single service elevator for the upper floors, expect needing patience for loading/unloading larger amounts of possessions in and out. There is space for about 1-4 customers to load/unload from if you count the side door and they have 4 carts appropriately. Realistically, there's space for 1 customer during business hours via the loading bay as the side door is EXCEEDINGLY inconvenient for more than a few possessions. DO try to have 2+ persons when on the premises, as it'll be a lot safer and quicker to operate with the system that's in place. I wish I could recommend it, but the lacking of designated loading zone options makes it difficult to do so for the price unless it's convenient for you... The staff there is very aware of this and try to make it easier if they can. Thank you all for your help with the situation that lead to my needing to use your facility! :)Jonathon D. | Overall Experience
I rented a van and a storage room. I loaded my items in the van and returned to the storage room to unload. Upon returning, after employee hours, but in access hours, I found the lock to my new storage room had not been removed. This prevented me from unloading the van.ROSSI G. | First Impressions
Customer did not leave a comment.jacqueline w. | Overall Experience
Very nice and helpful 👍🏽rita w. | First Impressions
Thanks !Gilbert Q. | Overall Experience
Although staff processed our requests and we were able to utilize the storage unit without issue, there was a feeling the staff could have cared less about the customer. Nevertheless we were comfortable having our belongings housed there.angela h. | First Impressions
I’ve never experienced a customer journey as overtly unacceptable as this one. I could provide a full scroll of details but I’d imagine it’s already been posted by previous one-time customers and this uhaul location does not deserve the feedback for improvement. *If anyone from HQ is reading this post, do your org a solid and pay a visit to this brand-enhancing gem.Evan B. | Overall Experience