Customer Reviews for U-Haul Moving & Storage at Mt Juliet

Rating:

4.0

Website would not allow me to check-in. I installed the app against my better judgement and it also proved to be a waste of time and would not allow check-in.

Rating:

5.0

I didn’t have an overall bad experience however whenever i had a question it was always difficult getting a hold of anyone at the office location, it would be great if there was someone dedicated to storage. Especially during busy days.

Rating:

5.0

Very clean facility and friendly staff.

Rating:

3.0

There is always only 1 person working, and I never receive a dolly with my reservation.

Rating:

5.0

I had a very good experience with U-Haul for my recent move to Clarksville. The process was seamless from start to finish, and everything went as planned. The truck was clean, well-maintained, and easy to drive. The staff was friendly and helpful, making sure I had everything I needed for a smooth move. This was my first time moving out on my own, and U-Haul made it much less stressful. I’d highly recommend them to anyone looking for reliable moving services.

Rating:

4.0

Always use this location, never an issue with them

Rating:

5.0

This was my first time renting a trailer with uhaul and it was great experience!

Rating:

4.0

I was clearly overcharged. I should have been instructed to rent the truck based on .79 cents a mile but was instead given a flat rate which made the bill more than $200 over. Terrible. I won’t rent again.

Rating:

5.0

Great customer service!

Rating:

5.0

The guys always takes care of me known them for many years

Rating:

4.0

Have enough appliance dolly’s. I reserved one and when I went to pickup the truck, none were available! Kind of an important piece when moving a household!

Rating:

5.0

Amazing and helpful staff. Would recommend to anyone !! Thank you so much again !

Rating:

5.0

Excellent

Rating:

5.0

Great service:)

Rating:

5.0

Joe was very helpful and made me feel like a valuable customer when I went to see him about the turn-in process and timing of the return of equipment. I was impressed by his willingness to take the time to explain things to me. I went away with a very good feeling about U-Haul.

Rating:

5.0

Location very well stocked and organized. Arrived after hours. Dropoff with uhaul app at this location went very smoothly. Dropoff was after hours, so didn’t interact with any staff

Rating:

2.0

Agents need some customer service skill training. Rude is an understatement

Rating:

4.0

Great

Rating:

1.0

I rented a truck on 12/20 after renting the same type of truck on 12/18. When I drove off i noticed that there was only a little over half a tank instead of 5/8's. I took a picture of it assuming it would be proof if needed. I drove 16 miles the same route as using the truck on the 18th put $4,01 worth of fuel for the 16 miles and returned the truck. I told the person that was there the fuel was listed right and that I had taken the picture. When i got home and saw the receipt from my email, there was an $8.50 fuel charge. I called and basically was told "i should have clicked on the link to correct the mileage". So yall are basically screwing me and yourself for charging me $8.50 to make a rules point to me instead of resolving a customer issue. You were the one that shorted the fuel listed on the form and I am paying for it so thanks for the many times i have used you guys. Not going to use you again so enjoy your $8,50!!!!!

Rating:

5.0

Great customer service on pick up and drop off

Rating:

4.0

After hours drop off so no personnel were there.

Rating:

4.0

My one frustration was arriving home to find a text instructing me what to do before leaving the rental location. Nothing was mentioned about that, and it was disconcerting to see it say I might be held responsible for and damage found if it was not documented before leaving UHaul. I then tried to follow the app’s directions and take pictures, and it was very finicky, tomó e picture, then refused to let me post any more. Finally it said my time was up, and shut down. Thankfully I was apparently not held responsible for the scratches/cracks on the box (I did take pictures and saved them to my phone of the damage, Justin case), but it was a very unsettling experience to be put in that position by a failure of the employee to give me any warning or instruction about a text coming. I did find it strange he just walked away without doing the usual walk around to document damage, but didn’t even consider the possibility of a new system of text and app. Perhaps he just forgot. But better training to ensure customers understand the process would save some a lot of anxiety. I had always found this location helpful, so I trust it was a one-off—we all have our less than perfect days. Thanks.

Rating:

5.0

When I was returning the truck I rented, there were 2 young men accepting returns in the parking area. One young man was in a small box truck, started the engine, honked the horn and drove as fast as possible without tipping the truck over around the parking area. It was quite disturbing. If anyone had been in the area where they keep the small pull trailers, they could have easily been hit before the pedestrian, or the driver could have done anything to stop it. The young man that took my keys really didn't know what to say. This occurred just before 6:30 pm CST on 12/17/2024.

Rating:

5.0

When a reservation is made in advance I expect it not to change with in the last 24 hours of the pick up date. I appreciate the discount given for the inconvenience, but a lot of time and sleep was lost our scheduled changed, hotel reservation had to be altered. Our family has used U-Haul many time over the past and never had conditions like this to deal with. We have 2 families that have moved to Tennessee and 2 to 4 families ready to follow us. Remember you are service industry you need to meet or beat your competitions service. I would have been very happy to have picked up the truck and trailer in Moreno Valley as planned because of there professional service. FYI I will be looking at your competition when our cousins aunts sisters and their families etc. come this way. Your equipment was excellent and I have been happy with U-Haul in the past. Sincerely, Bernard Koning

Rating:

5.0

To encourage people to return equipment before 24 hour rental period offering a $5 credit towards next rental would be beneficial. This is especially true with trailer rentals. Most local trailer rentals aren’t needed for 24 hours. A credit towards next rental would increase the turn and really doesn’t cost the company any more to offer.

Rating:

2.0

Your site for what ever reason, will not allow me to view my receipt online! When we returned the truck, we were told, they would have to check it in later, so still no receipt given then! Then we were told, they would just put ALL charges, on the credit card on file! This is noway to treat customers, we need to know, what all our charges are, when service is complete! Not when u-haul decides, they can get around to checking in the vehicle we returned.

Rating:

5.0

Just keep doing what you’ve been doing!

Rating:

5.0

The staff was very friendly and helpful. They hooked it up and made sure that everything was working and instructed us on how to use the equipment. We where using a car haule. I would recommend them. They Rock!!!

Rating:

5.0

Excellent experience with my move to Tennessee!

Rating:

1.0

I reserved a truck the day before my move, and asked for furniture dollies. I had hired a helper for the day, allowing four hours for the move, a distance of approximately 25 miles When I arrived the following day to pick up my truck there was no record of my reservation. It took the better part of an hour to get that straightened out. When I reached my destination, I realized there were no dollies provided. I called the U-Haul office and they suggested that I try to get dollies from a dealer in the city I was in. No luck there, so drove back to the U-Haul to see if they could finde at least one dolly. They said there were none on the property. While in the office I saw four dollies stacked, and was told they were for purchase only I finally had to go to Harbor Freight and purchase two dollies. This was about two and a half hours of the four I had allotted for the move with my helper who needed to return to his employer. As a result I ended up with no help unloading at U-Haul. Then I was told to here were no units available. After much discussion they found a single unit, that had a broken door, which could not be secured. It took at least another month to get the door replaced.

Rating:

3.0

I would have been charged a $250 deductible if i did not speak up and help educate about the insurance policy that i purchased, which actually has a zero dollar deductible.

Rating:

4.0

Open earlier . The store opens at 7am we use the rental truck for business and would like to pick it up early .

Rating:

5.0

Great staff and truck was available as promised!

Rating:

5.0

N/A

Rating:

5.0

A frequent renter program. A discount on next rental if returned in less than 24 hours.

Rating:

3.0

The app definitely needs some work. We spent too much time trying to locate the truck. It wasn't in front or rear. Finally circled the entire building and it was in the last place we looked. Then, couldn't get the lock to open. 3 people tried. Finally realized we had to manually shimmy it to get it to cascade back into it self to get the lock off and access the key. Even getting approved via driver's license took longer than expected. It would've been helpful if all of those steps were pre-listed as part of the process. Then, one could make an educated decision as to whether it's worth all the frustration. Overall, it served it's purpose, but definitely not an easier option than just going inside. Oh and the "key drop box" image that is displayed in the app doesn't match our location. We walked the property trying to find it at night. Finally realized it's a hole in the door. Images, Locks, Drop Box, Truck Location should match what will be seen.

Rating:

5.0

Staff is amazing. They are always polite and courteous.

Rating:

3.0

I reserved a tow dolly thru the 800 number, obviously it didn't get reserved so I had no tow dolly so I could ride with my driver.

Rating:

5.0

Great experience! In and out

Rating:

5.0

I was very satisfied how everything went. The truck was all ready to go when we got there. I would highly recommend you.

Rating:

2.0

U-haul relies on customer to have texting. I do not and refuse to have it. As a result the person a U-haul took a picture of my drivers license with their personal phone. This is unacceptable and should be illegal. The inside-back of the van had some kind of liquid spilled in it that never dried and got on my cloths. The inside of the windshield was dirty and made it difficult to see at night, or maybe distracting would be a better word to use. The last U-haul van I rented from this location was also dirty and only had 1/8 tank of gas. I like this location because it is easy to get in and out of, but they do not clean or prep the vehicles as well as other locations.

Rating:

2.0

The oval staff they don’t know much about anything.. Also, somebody hit me from the back on the road after waiting for two hours for the police when I get back with the truck they told me I need to pay an extra $150 co-pay.. After I took you guys insurance and it was not my fault at all. I will make sure to go on Facebook, Instagram And Moore to give feedback about my experience. I was really disgusted to be treated like that.

Rating:

4.0

All good

Rating:

2.0

When I ask for the total don't give me the subtotal. Not very honest or transparent.

Rating:

5.0

I like the new procedures that all your information is available online, and they have you pull your car around to pick up a trlr right away. Much easier.

Rating:

2.0

The truck was almost empty.. The truck was dirty and nasty.

Rating:

5.0

I had a great experience with renting the storage room for the past year. This was a temporary situation from the start and U-Haul provided exactly what I needed.

Rating:

4.0

Everything online like do I not. Flip phone use I, no smart phone. Wife had to conduct all transactions because of on line only. Not all people chose to have one of those electronic gods. Truck mirrors and inside of windshield was somewhat dirty Otherwise above average.

Rating:

5.0

We had a great experience! No problems..

Rating:

4.0

I think the facility is very nice and clean but the rental cost per month is ridiculously high. I left because I found a unit the same size for half of the price. I finally got tired of the price constantly going up. $189 for a small 10 x 10 unit is ridiculous. Would not recommend anyone for that reason

Rating:

5.0

Great facility.

Rating:

5.0

Service was absolutely great. I needed a uhaul at the last min. I called the main number and Nick was amazing. He got me reserved, I was there within 10 mins to pick up the uhaul and he had it ready for me. It was a very painless experience. I will most definitely recommend this location

Rating:

2.0

The U-Haul app was not working properly so it took a lot longer than it should have to rent the vehicle. Fuel level was not correct on the paperwork. I declined insurance, but it was added anyway. All these things were corrected, but it was unnecessary.

Rating:

5.0

Truck was clean and easy to operate. The staff members were friendly and respectful as well.

Rating:

5.0

Excellent service. Great location, very clean and orderly. Truck was ready, warmed up, clean and sitting out front for me.

Rating:

4.0

Location needs more help in the store! Guys checking people in also getting vehicle and getting it assessed.

Rating:

2.0

gen mgr has an attitude, hire customer service

Rating:

5.0

Excellent customer service.

Rating:

5.0

They were very helpful getting a wiring harness issue resolved.

Rating:

5.0

Jonathan was very welcoming and informative. Thank you.

Rating:

3.0

Would appreciate a receipt at drop off of final billing. Attendant not willing to accommodate our request for one. Will call and speak with manager about this.

Rating:

4.0

Pick up wasn’t scheduled for address given on email but was taken care of at location . And fender tag on truck was false info (fuel miser) can’t remember exact wording. This vehicle was hard on gas, and the gauge for fuel economy was hard to keep in the green area . Going down a hill foot off the gas was still in the red .???

Rating:

5.0

Facility was immaculately clean. Pricing was great. Staff assistance and service inside the store was pleasant, respectful and professional. Will recommend to family and friends.

Rating:

5.0

I have used this UHaul location for my storage needs for 30 years! From home remodel, new homes purchased, children moving home from college, extra storage for my husband’s business and heirlooms from my Mom. Thank you UHaul staff for being there for me and my family!

Rating:

5.0

Service was excellent

Rating:

5.0

The facility and the staff both exceeded our customer service, convenience and cleanly expectations. The staff and GM went above and beyond to assist us when our move continued to be difficult. We are very pleased and grateful how easy and helpful the staff were!

Rating:

4.0

There was an oil stain on the floor of our unit, but other than that is was a great experience.

Rating:

5.0

The staff was very informative and helpful A+++

Rating:

5.0

Super staff.

Rating:

5.0

Everyone I dealt with were super helpful, friendly and so courteous. I cannot say enough about the great way we were treated!

Rating:

4.0

Cost of storage is making it more prohibited. Just an expense people need to be more smart about, including myself.

Rating:

5.0

All staff was great!

Rating:

4.0

The process was cumbersome as I had to keep going back in for help. The first unit they assigned me was taken. The second unit didn’t have a lock. Joseph and his assistant were awesome. I do appreciate their help but the process could be smoother.

Rating:

5.0

We have used U-Haul for decades. We didn't leave U-Haul as a customer; we moved our stuff to a different location close to home. So, although we left Mt. Juliet, we are still a very happy continuing customer. And if we ever have the luxury of buying house, we will again use U-Haul to move our stuff. And adding to that when we get our business up and running, we will use U-Haul for our equipment. Thank You for being awesome.

Rating:

5.0

Staff is always great.

Rating:

5.0

The place was close to our residence.

Rating:

2.0

Manager at the time of move-in (Hussein Alsafi) did not honor the first month free promotion that was quoted in our truck rental. Hussein was the employee who checked us in to the storage unit and claimed that his manager did not allow for him to honor the promotion. When I asked why they did not contact us to make us aware, he did not understand why that would've been necessary. Stated he did not know how to refund the payment for the first month's rent. He advised I reach out to UHaul corporate, who then advised me that it was the discretion of the Storage Facilities to issue refunds. We did not pursue further action because we were still occupying the storage unit. Storage Facility was well lit and well monitored, and all of our things in the unit itself were safe and not damaged at the time of move-out.

Rating:

5.0

staff showed us how to access the bldg and showed us how to get to the unit.

Rating:

5.0

Jonathan, general manager was super helpful and great customer service.

Rating:

5.0

Joseph C. was amazing! So very helpful and friendly!

Rating:

5.0

Thank you all for your service. Have a bless day!

Rating:

5.0

Management and staff was first rate! Massively helpful.

Rating:

5.0

Overall experience was excellent. My one recommendation would be to upgrade the computer system that is used for the facility. Staff was great and made check in/out easy. Would recommend to anyone with indoor storage needs.

Rating:

5.0

The General Manager, Hussein, was extremely helpful. We had two, minor issues with some on-line accounting that he was able to completely able to resolve. He even added a couple more perks to our account that we found very useful. Highly recommend this place. Everything was as we expected after we completed our 700 mile, one-way trip from Florida.

Rating:

5.0

The General Manager, Hussein, was extremely helpful. We had two, minor issues with some on-line accounting that he was able to completely able to resolve. He even added a couple more perks to our account that we found very useful. Highly recommend this place. Everything was as we expected after we completed our 700 mile, one-way trip from Florida.

Rating:

5.0

The process was so easy to reserve a space online. Carts are available in the facility for easy moving in and out. I experienced no negative issues while using the storage facility.

Rating:

5.0

Hussein was very informative and helpful, the whole team there had great customer service skills. That's hard to come by these days. The only thing I could say is, I'd like to see a few more receptacles throughout the facility. It the storage area.

Rating:

1.0

The staff was dismissive upon move in. It seemed to be an hassle for them to do their job and it was not a good experience. I left feedback about that but received no response. The staff was also and pushy, rude, and overall unfriendly upon move out. Not 45 minutes after the last of my items were out did I receive multiple, back to back calls asking to process my move out. I paid through 12/6, my items were moved out on 11/13. I did not appreciate the rush to vacate my unit during work hours interrupting a meeting for a non-emergent issue. I do not recommend this location.

Rating:

5.0

Hussein Alsafi helped me with this and he was excellent Best customer service experience in a while!

Rating:

5.0

Great

Rating:

5.0

Hussein went above and beyond to help me out.

Rating:

5.0

We really like U-Haul storage, the management and staff. No issues ever.

Rating:

4.0

I made a truck rental and storage reservation online. I confirmed with U-Haul customer service that I would receive the free month of storage upon move in for the month 10/6-11-5 even though my truck reservation was for a future date, 12/1. Upon move in I was curtly informed that that was not the case and it was explained to me in a quite juvenile manner by a staff member at the storage location that that was not the case. Since I am on a time crunch for my move I did not have the ability to shop around for another option. I feel that U-Haul was deceptive in its promise but more than that I feel that customer relations should be worked on for this staff member as they did not have to speak down to me as if I did t have a brain.

Rating:

5.0

The GM there is great, hes been helpful on many occasions. As well as the other staff members

Rating:

5.0

The door to the unit was bent and therefore not as secure without something in the unit behind the door to block it from being lifted. I was able to do that from the day I arrived, so it was not an issue! They said they would have it repaired once I moved out. I reminded them when I moved out and they said they would be taking care of it for the next guest. Everything about our experience was great and they worked with us to make sure we had everything we needed!

Rating:

3.0

Too expensive!

Rating:

5.0

Everybody at this location was very helpful and pleasant

Rating:

1.0

I have never had a positive experience at Uhaul, unfortunately. At my recent visit, I waited half an hour before someone was able to help me. The staff lack communication and customer service skills. As well, the terms of business were not clearly explained to me, resulting in a surprise charge on my card.

Rating:

5.0

Staff is super friendly and helpful. The facilities are well maintained. Our movers were very surprised on the condition of our items after 4+ years in storage - thank you for maintaining things so well.

Rating:

5.0

The staff was amazing. Hussein and Thomas went WAY beyond and above to assist me. They made UHaul proud.

Rating:

4.0

Facility should be kept cooler. When paying for temperature controlled I would expect the temperature to be less than 80 inside b

Rating:

5.0

Very clean and secure facility. All employees were exceptional!

Rating:

5.0

The assistant manager, who helped us was great and took amazing care of us.

Rating:

5.0

Love the carts that are available to use. Staff was always helpful and knowledgeable

Rating:

5.0

So far so good!

Rating: