Customer did not leave a comment.Raymond B.
Customer Reviews for U-Haul Moving & Storage at Mt Juliet
Old Hickory, TN 37138
(At the top of the hill past Tractor supply)
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Wine Storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Jonathan M.
Smooth and easy process and enjoyed my conversation with the gentleman who helped me. Thank you!Richard J.
a little slow to notice we were there with the truck. sign says to wait in vehicle but took kid about 20 minutes to come out and complete the return.DEBBI C.
They had everything ready and warmed up when I got thereLISA K.
The man who put my hitch was out of this world. What a job he did!!!!!! I will always come back 2 this location for all my needs. Thanks DavidDavid F.
Customer did not leave a comment.Rebecca D.
Customer did not leave a comment.Mary M.
Equipment wasn't on van at collection.. Only saw when I checked insideGarry B.
Customers should see the same experience at any uhaul location as I get at this location. The Uhaul team at my location are professional, courteous, knowledgable and personable. These folks should be the example by which all other uhaul locations are judged.JohnF C.
Team onsite was quick and thorough.Pamela M.
Customer did not leave a comment.Todd W.
The best service much better than neighborhood dealers . The manager at this location is the bestWilliam S.
Customer did not leave a comment.mark W.
Great service! The truck needed an ailignment and passenger window was difficult to roll up Brakes seemed adequate but I think could have used a service on as it was slower break timeKristine M.
Customer did not leave a comment.demetria B.
Customer did not leave a comment.josh s. | Overall Experience
Great employees made the return seemless and hassle free.Edgar G.
Customer did not leave a comment.chris A.
Customer did not leave a comment.Jackie H.
Customer did not leave a comment.donald B.
Good service, fair pricing and trailer was ready when I picked upTed J.
Customer did not leave a comment.Damien G.
Customer did not leave a comment.Jennifer H.
Excellent location and personnel Thank YouJoseph F.
Great service great peopleRandy H.
Staff is always quick, efficient and polite.D.W. S.
Customer did not leave a comment.Jean Ellen B.
I booked a 5 x 9 ramp trailer to haul a motorcycle. The site showed an image with a motorcycle wheel chocks at the front of the trailer. When I picked it up, the trailer didn't have the wheel chock. You should clearly distinguish these trailers in your reservation system. Luckily, the facility did have the proper one in inventory and made the swap out for me.Rustin C.
Customer did not leave a comment.KERI P. | Overall Experience
The staff were exceptionally helpful. I definitely recommend this location.Jason G.
Customer did not leave a comment.Dennis K.
Customer did not leave a comment.David P.
Thank you for being so close to our house.victoria s. | First Impressions
Customer did not leave a comment.King L.
Customer did not leave a comment.JEFFREY M.
Always friendly staff and excellent service.Joseph F.
Customer did not leave a comment.John K.
Only use this location, always professional.Stephen B.
Where do I start?â€¦ well let's just go with the main one. Uhaul, before you send your customers out. Check and change the oil so they don't end up stranded on the side of the highway in freezing weather because the engine spun a bearing . Send your customers to the right place to begin with and not to the wrong place which was closed. Interview your employees thoroughly, So you don't end up with a 20 year old at the counter who would rather talk about tattoos with another customer than to help the one in front of him. I am not happy with my experience at all. I hope you guys are able to straighten out the lack of initiative and get back to basic good ol fashioned customer service. It would save your customers from the headache and it would save you from the bad reviews.Darrell K.
The car hauler was old, the rackets to the traps were very rusty, I didn't think they were going to tighten and when I went to remove car, I thought I was going to have to cut straps to remove car, but after 20 min on ground got them loose,Larry S.
Customer did not leave a comment.Michael C. | First Impressions
The owner, Adam, waited on me was kind, professional and very helpful. The store was clean and organized, and the van I rented was spotless. Well done!Paul W.
Comments left with the locationAleisha H.
Customer did not leave a comment.Artonza M.
The staff, Hussein Alsafi, was professional and friendly. He was patient as I asked several questions. The whole process was efficient.Roy B.
Customer did not leave a comment.Jason M.
Customer did not leave a comment.john M.
Customer did not leave a comment.Robert H.
Customer did not leave a comment.Jennifer D.
The truck we used had a very loud metal squeaking sound that made it horrible to drive.Gavin H.
Customer did not leave a comment.DAMON M.
Customer did not leave a comment.Kamecca H. | Overall Experience
Customer did not leave a comment.richard h. | First Impressions
Customer did not leave a comment.Phil G.
This location was super user friendly and a quick transaction. Drove in, parked, they came out and got me checked out and I was on my way.Derek P.
Need more people at the desk. I arrived early for my reservation and the clerk was helping another customer. He left the building to help them and never even acknowledged me or let me know that he would be returning soon? I was left in the store alone for at least 15 minutes? I finally just sat down to wait.Sonja B.
I would recommend anyone looking for a safe place to store your belongings at this facility, they have really friendly staff and they walked me through the move in process and they do provide locks that are inexpensive. Unfortunately, I do have to give it a one star rating due to when I was moving out an employee charged me on “accident” for 3 fee’s totaling 80$. I was on the phone with them as they made this error, they ended up calling over a manager whom stated they didn’t know what the charge was for. The employee then stated they “may” have checked the 3 boxes that added those fee’s. We ended the call with pretty much there is nothing that can be done because it has already processed on their end. I then received a call back from the manager shortly after, he said he contacted corporate and they also stated there was nothing that could be done because I had already moved out of the unit and it had already processed on their end. The manager said unfortunately I would still be charged regardless of their mistake and they “may” be able to refund me or “something”. I immediately locked my cards, and I am waiting to see if they proceed with charging me. I do not usually write reviews but when I do, I try to be as honest as possible. I really did enjoy my stay at this location, just really unprofessional that nobody could correct their mistakes. At the end of the day I am still extremely happy to say I was confident in trusting this facility to hold my belongings. And I realize people make mistakes! So, no need for an all negative review it deserves the good too. :)Brandon S. | Overall Experience
The side trailer lights didn't work. No necessity, but handy at night. Great crew at this branch UHaul! Very helpful and courteous.Rucker C.
Customer did not leave a comment.RONALD M.
Customer did not leave a comment.andrew B.
Customer did not leave a comment.Kyla H.
Customer did not leave a comment.Jennifer P.
I was 10 minutes late. Charged me for a full extra day and a full extra day of the insurance. Refused to return at least the $14 insurance charge. Poor customer service.Charles G.
Customer did not leave a comment.Kerry M.
Online check in is a joke doesn't matter to do so. Check engine light was on told not to worry about it, if it breaks down to call themJoseph M.
I was charged for nearly 40 miles after only driving 13.4 miles😳BRENDA W.
The staff here is wonderful and I can't say enough good things about them.Tonya S. | First Impressions
Love this place. They always been there for me,helping with my needs. Have used storage unit and Trucks.KERI P. | First Impressions
The mileage of the vehicle was not accurately entered into the system so I was charged twice as much for the rental. When I asked why I was being charged so much, he told me I put over 200 miles on the truck. I only put 53 miles on the vehicle but was charged for WAY more. When I explained what happened, he told me there was nothing he could do to change it.Shane H.
This location is awesome. I've been to this location a couple of times and the same guy helped me both times. Short stocky dude. He's really nice and makes everything really easy. The location is clean and organized. One of the better uhaul locations I've been to if not the top.Nicholas D.
Customer did not leave a comment.Veronica B.
Customer did not leave a comment.Bob S.
Great place, always very courteous people.Stephen B.
Customer did not leave a comment.Martin D.
I was not told that was only allowed 602 miles on our trip from Nashville TN to Naperville IL. I was not told I would have to pay a dollar for each over 602 miles. I was charged $88 extra when I returned the truck. I was told what day the truck was due. I will not rent from u haul againJack B.
Customer did not leave a comment.Daniel L.
Customer did not leave a comment.Jack B. | Overall Experience
Customer did not leave a comment.Darius C.
Customer did not leave a comment.robert O.
Customer did not leave a comment.Paul W. | Overall Experience
Everything was quick, efficient and friendly.David E.
Customer did not leave a comment.Mathew C. | Overall Experience
Customer did not leave a comment.ellen T.
Customer did not leave a comment.abdoi A.
Customer did not leave a comment.Lee T.
Customer did not leave a comment.Jeff F.
Attendant was amazingShannon R.
I put a 20' moving van on a reservation for 12:30 on saturday the 26th. Called at 11:00 was told "oh yeah, come on down!" got there and there was NO VAN! Spent 2 and a half hours with scheduling manager. Was told I could drive 30 miles to another location or take a smaller truck! Also told would discount the smaller truck $40 for inconvenience. Never saw the $40! Was told the 15ft. truck was $255 when it was only $215! I had watched the weather and barely had enough time to start loading before it started. was a day late getting truck turned in and they charged me another $40. I'm 67 years old did all I could do! Was told they wouldn't charge for the third day just maybe the coverage...they did both! Charged me another $83! Still haven't worked this out.Stephen E.
People very friendly and helpful.Doug R.
These guys are absolutely the type of people you want working for a company. Southern hospitality is an understatement.chris P.
Customer did not leave a comment.Chase M.
Customer did not leave a comment.George D.
Friendly, helpful service.Shawna P.
Customer did not leave a comment.David S.
My previous experience at this location earlier in the month was excellent (Patrick was the employee). This time was horrible. I didn't get the man's name, but his arm was in a sling. I had made arrangements earlier to prepay and authorize an alternate driver through UHaul customer service (Diana was excellent and very helpful!). This man at the pickup site was rude and WRONG and never apologized. Said I had NOT paid, made disparaging remarks about UHaul's customer service reps, talked over me/interrupted, and overall gave me a hard time over the phone. He is a terrible representative of UHaul. Once he scrolled down, he discovered I had in fact authorized my son-in-law for pickup AND I had paid. No apologies. PLEASE PUT PATRICK BACK IN CHARGE. This guy was the worst. Plus we had to wait for them to fold up and get us a package of furniture pads. Come on, guys...one measly package from a reservation that had been made days in advance.LAURIE D.
Customer did not leave a comment.Jason W.
Customer did not leave a comment.MELINDA B.
Customer did not leave a comment.don B.
Customer did not leave a comment.Jacob W.
Customer did not leave a comment.Katie B.
Customer did not leave a comment.Debbi C.
Employee Patrick was professional, courteous, and smiling at 7 am! He could not have been nicer. Great asset to this site.Laurie D.
Customer did not leave a comment.Debra C.
Customer did not leave a comment.Brian M.
Customer did not leave a comment.Katie B.
Customer did not leave a comment.JAMES A.
Customer did not leave a comment.Ray V.
Customer did not leave a comment.Michael R.
One of the tires on the trailer had a leak. We had to stop several times to fill with air.mark R.
Everyone was extremely friendly and helpful. Best experience I have ever had with uhaul. I reserved a truck online last night and it was not in their system but they still took care of me. The only thing was I forgot I had also requested blankets and didn't get any but that was not their error it was the online system that messed up on that.paula D.
The only location I will ever use. Professional, efficient, friendly. I recommend them on Reddit and elsewhere.Danielle G.
Customer did not leave a comment.Bradford S. | Overall Experience
Customer did not leave a comment.Calvin G. | Overall Experience
Customer did not leave a comment.STAVANA B. | Overall Experience
Looked online Sunday and seen 10x10 units available. Went to facility. 2 lazy employees said there were no 10x10s available and “pulled a report” to verify. Went back out to my vehicle, got online, and rented the 10x10 unit that I wanted while sitting in the parking lot. Did their job for them, maybe they should share their paycheck.Gregory C. | Online Move In
Extremely helpful staff. Would highly recommend for storage needs. Also, supply costs for boxes and tape are actually lower than HD or Walmart.Geoffrey O. | Overall Experience
Mt Juliet Uhaul is run well. The staff is great, some are young you get some non sense with that, but overall it was a pleasure to do business there. Adam Cash helped me with returning furniture pads and getting refunded, I appreciate hiw he handled that. 5 stars.Bryan H. | Overall Experience
They were great and helpfulMarla L. | Overall Experience
Had no problems , staff were friendly and very helpful . I would definitely recommendKamecca H. | First Impressions
Customer did not leave a comment.nancy b. | Overall Experience
Moving in was nice and easy!!Michael K. | Online Move In
Adam was very helpful when changing my truck rental and storage. And very curious.Elizabeth s. | First Impressions
Great staff and place! Very helpful when it came to accommodating!Marla L. | First Impressions
Customer did not leave a comment.MATTHEW B. | Overall Experience
Customer did not leave a comment.Paula F. | Overall Experience
Customer did not leave a comment.CHASE M. | First Impressions
Customer did not leave a comment.Brandon S. | First Impressions
Professional and personable employees really made a tough move go as well as possible.Mitchell K. | First Impressions
My only complaint is it is very difficult to communicate with the location. When you call the number, it transfers to the 800# which is typically unable to help with your call. You should be able to contact the location directly and only speak to the direct location.Ecoview A. | Overall Experience
The fact that I was made to pay a bill before it's actual due date in order to go inside of my storage was a disaster I do not appreciate it and then the fact that one of your employees went outside to discuss me instead of staying inside with me when he went on the phone with a man named Adam so yes I'm very dissatisfied in your service and I've been using you for years and just know that if I could find another way of not using you in the near future just know I won't beLAQUASHA B. | Overall Experience
Thank you for all You've doneKevin H. | Overall Experience
AJ and team were very helpful.Mark K. | First Impressions
Great staff, friendly and very helpful.SEAMAN L. | Overall Experience
Renting a truck here was no issue. Being told a storage space was available at the time the reservation was made and later finding out that, not only was the unit no longer available, there was no way of knowing when one would be ready threw a massive wrench in our moving day. Why allow reservations to be made and ask for a date that a unit would be needed if there are no units available? Fortunately the team managed a workaround and getting a unit secured but I can't imagine everyone being so fortunate in the future.Quin S. | First Impressions
The owner Adam was an absolute jewel! If he’s any representation of his staff, then a goldmine has been struck!Hubernetta S. | First Impressions
Customer did not leave a comment.Jarrod B. | First Impressions
Nice facility. Well maintained. Everything was better than anticipated. If you need storage, it's a great place to go!!Judy M. | Overall Experience
Adam and his U Haul staff are outstanding. This is my 5th time doing business with them and I can’t thank them enough for their professionalism and attention to detail. They are always helpful and go above and beyond to make me feel welcomed. Thank you Pietro FiorePietro F. | Overall Experience
Customer did not leave a comment.Taylor K. | Overall Experience
Office hours were convenient, but not always staffed to help. 3-4 guys in bay area while customers waited in store for help. Or, 2-3 guys helping with rental jobs, but no one manning the store. However, I know help is hard to come by, but when you have 3-4 guys in the garage or 3guys helping with a rental truck while regular paying customers are sitting inside waiting for help, it gets annoying. However, guys were always helpful and pleasant when you finally got service. I just want to go back in time when ppl who paid monthly for services got customer service within a reasonable time (is 15 mins too much to ask when 3-4 ppl are with someone else, and you're left standing with no help?marilee d. | Overall Experience
AJ Cash and his staff have gone above and beyond to help my family with our storage needs and questions!Audrika W. | First Impressions
Customer did not leave a comment.Jerry S. | First Impressions
Both 1st floor 10x10s we rented had water on top of 1’or 2 plastic bins we had converted our stored items into previously(- The water appeared to be orienting on the rear wall from above ; if we still had item had items in cardboard some things would have been ruinedEdd B. | Overall Experience
Customer did not leave a comment.Howard P. | Overall Experience
Customer did not leave a comment.Anne M. | Online Move In
Difficulty with store personnel answering phone to confirm truck day of move out. Earlier during last month of storage, staff on site answered incorrectly on how customer would receive credit back in case of partial month use. Had to get correct answer from Uhaul national customer service after extensive time on hold.Brian M. | Overall Experience
Was only little surprised by storage unit being outside building in old truck box. That should be disclosed online.ANGELA W. | First Impressions
Customer did not leave a comment.Jordan L. | Online Move In
Customer did not leave a comment.JenniferM O. | Overall Experience
Customer did not leave a comment.JOHN N. | Overall Experience
It was easy Staff were professional. Thank you.Kevin H. | First Impressions
The manager Adam a cash was very pleasant I’m very pleased ! Thank you!Vashti M. | Overall Experience
Kind and very helpful,Rebecca W. | First Impressions
Customer did not leave a comment.jimmy b. | Overall Experience
Customer did not leave a comment.Tomi S. | Overall Experience
Do you have my check in date wrong. I did not check in until 12/6/21. Please correct this. Thank youShirley M. | First Impressions
Do not like the check in process. It's confusing to have to check in at one door then enter into another one. It should just be the one door. Loved it other than that.Gabriella C. | Overall Experience
I have got to say, this was my first U-Haul experience. Moving out of State was a scary ordeal. I have never done it and only had myself, my Sister and my Brother in law to help. From beginning to end the experience was way more than we expected. Everyone was helpful, kind and professional. If ever I should have to do it again, I will definitely go through your company. I am telling anyone who cares to listen about this amazing moving experience‼️👌🏽👌🏽 Thank you, every single one of you‼️ Suzin HoltzSusan H. | First Impressions
Customer did not leave a comment.Steven B. | First Impressions
Customer did not leave a comment.MARY JO S. | Overall Experience
Customer did not leave a comment.ROY W. | Overall Experience
The only problem I had was there was a couple of weeks when I couldn’t get in because I thought I’d lost my key and I couldn’t find what I needed to unlock my lock. When I finally called to arrange to have it cut off, I was told that a new lock had been put on my unit and no one told me until then.Shirley M. | Overall Experience
The technician and manager helping me were knowledgeable and helpful. The manager was especially helpful in explaining the procedure as I was taking over a storage unit I shared with a friend.Larry B. | First Impressions
Customer did not leave a comment.beth f. | Overall Experience
Customer did not leave a comment.William C. | Overall Experience
My only complaint would be lack of Ramos at entry door in the event you couldn’t back a truck or trailer to the door. Other then that a great place with friendly and helpful staff.ROBERT D. | Overall Experience
Customer did not leave a comment.ROBERT D. | First Impressions
Customer did not leave a comment.James E. | Overall Experience
Great storage facility and wonderful employees.Calista H. | Overall Experience
Customer did not leave a comment.Karen D. | First Impressions
Customer did not leave a comment.LaQuntia D. | Overall Experience
Customer did not leave a comment.Andrew S. | Overall Experience
Staff very friendly and helpful! My experience with the move in was excellent facility very clean.Angela H. | First Impressions
Customer did not leave a comment.Elizabeth H. | First Impressions
Customer did not leave a comment.Chelsea L. | First Impressions
Customer did not leave a comment.James B. | Overall Experience
Adam Cash is an excellent General Manager.Jace S. | First Impressions
Customer did not leave a comment.deanna g. | Overall Experience
Customer did not leave a comment.MACKENZIE C. | First Impressions
Customer did not leave a comment.Melody K. | Overall Experience
First, they gave me a unit that already had someone elses belongings inside and then issued me a new storage space. THAT space was empty, but they forgot to add that to my account so they locked my box up. Had to chat with them about that issue for nearly a half hour trying to get THAT squared away. Then the truck I rented to haul my toolbox had a door that kept popping open, and if it wasnt for a friendly driver on the road, I could have spilled everything out that wasnt tied down and/or killed someone. Truck had a cracked windscreen. Not a biggie, but I had to explain it away after the fact. After that, they neglected to close my account when I returned the vehicle as the unit was now empty. Now I keep getting rent reminders and charges added to a unit that I turned in 1 month ago. So you tell me how my experience was.Kevin U. | Overall Experience
Not very clean, lots of spiders. Some staff friendly but not everyone.John B. | Overall Experience
Customer did not leave a comment.Joshua B. | First Impressions
Tried 4 times to get my due date changed to the middle of the month for my budget,no one could help and management never called me backJames B. | Overall Experience
The overhead door/garage door was bent and off the track at the bottom. It got to the point that I could not open it all the way up, nor could I close it. I complained and a member of the staff worked on it and got it closed. I returned several days later and the door was still bent and water was dripping down on my quilting machine. I asked to see the manager, and was told he wasn’t there. I left a message for him to call me….he never did. So I moved out to another storage company down the road.charley w. | Overall Experience
Customer did not leave a comment.Ronald G. | Overall Experience
Customer did not leave a comment.Christi L. | First Impressions
Customer did not leave a comment.Allen J. | Overall Experience
Customer did not leave a comment.Arlyn G. | First Impressions
Customer did not leave a comment.Dallerie P. | Overall Experience