Customer Reviews for U-Haul Moving & Storage at Mt Juliet

Rating:

2.0

Original pickup location changed by uhaul even though scheduled ahead of time. Went to new location, they were overbooked for our truck. Called traffic …. No solution. Only thing that saved uhaul was someone brought truck back early. Traffic canceled reservation prior to us getting a truck. Even though I had a planned move… it seemed like the uhaul attitude was oh well, sorry and it's traffics problem who cancelled the reservation per the uhaul location. A logistic nightmare for your customers. You need some prechecks to make sure your customers are covered and you won't get as many poor reviews. I won't be back.

Rating:

4.0

Ignition needs to be repaired or replaced, was extremely difficult to turn the key to start engine. Key drop off was difficult to locate after hours, there should be a light on somewhere so you can see when it's dark. The entire lot was put h black, which is also not safe.

Rating:

2.0

wrong receipt sent to me. Price r/mile was not as advertised

Rating:

5.0

Look over returned equipment better if possible. The trailer I rented had a bad tire and bounced while traveling. I only used the trailer for a short distance and returned it

Rating:

5.0

Good people

Rating:

5.0

I was exhausted when I arrived the associate was super helpful and quick to get me on my way. Excellent job!

Rating:

5.0

The drop off location was exactly what I expected from Uhaul. Perfect experience

Rating:

5.0

Love your check-in procedure.

Rating:

5.0

Would like to see charges reduced when vehicle is returned early. Charge by the hour for the final day when this happens.

Rating:

3.0

Make sure your company that are dealing with the u haul leave the keys when you are using 24/7 share to pick up. It took talking to 2 different people from u haul to get a truck at different location. Then the place wanted to charge more cause I had to get bigger truck when it wasn't my fault they didn't have my first choice available for pickup

Rating:

5.0

Do better with the reservation process cause I went to two locations before I finally was sent to this location

Rating:

5.0

Equipment is always available

Rating:

5.0

Again nothing Fast and friendly

Rating:

5.0

Everyone was very helpful and friendly. I would definely use their services again.

Rating:

5.0

Our guy was very professional and informative

Rating:

5.0

Top notch service. Friendly and helpful.

Rating:

5.0

Zoe was super helpful, offered a good deal. And the people onsite were super working with us too. We have been Uhaul customers for years, and will continue doing so.

Rating:

5.0

In my opinion all areas are good.

Rating:

5.0

Everything went smooth! No complaints at all. Thank you!

Rating:

5.0

Good service.

Rating:

4.0

Did not get my Bill

Rating:

5.0

Professional and personable employees really made a tough move go as well as possible.

Rating:

5.0

Both the employees that help me check it out and check it back in were absolutely fantastic!

Rating:

5.0

Fast and friendly. Out of furniture pads but they can't help it if people are stealing them. If I need another truck I'm coming here.

Rating:

5.0

I called this location about this reservation and got the best customer service I have received anywhere! The gentleman was specific in the questions he asked me, talked so I could understand, and most of all, had patience to walk me through meeting my needs. Excellent experience!!

Rating:

5.0

In this age of computers and automated inventory, it is poor customer service to bait and switch. If the truck is not available, don't book it. If the truck is not at the agreed upon location, U- Haul should get it there. I realize it's difficult to find employees these days (I oversee about 350), but surely you can find a phone reservation employee who is willing to simply say, “I'm sorry for your disappointment with U-Haul” “I'm sorry for your inconvenience in picking up your truck in another city” rather than saying “Sir, you checked a box agreeing that we might not hold up our end of the reservation agreement” and “We have other people who want this truck, do you want it or not?”

Rating:

5.0

great service, friendly employees, I was very satisfied!

Rating:

5.0

I will definitely use your location in the future. Quick service and friendly staff.

Rating:

1.0

Pads weren't in stock that I ordered- truck was beat up- floor if truck was dirty

Rating:

2.0

The cabin air filter was nasty it was filling the cab with carbon dioxide if I turned the a/c on. Not only did it give a very bad smell, it also got me light headed.

Rating:

5.0

Everything went smooth with pick up and return

Rating:

5.0

Top notch. Good operation.

Rating:

3.0

My only complaint is it is very difficult to communicate with the location. When you call the number, it transfers to the 800# which is typically unable to help with your call. You should be able to contact the location directly and only speak to the direct location.

Rating:

5.0

Service was quick and helpful. Chase was engaging and took good care of me both when picking up and dropping off a trailer.

Rating:

5.0

Awesome customer service

Rating:

5.0

Kevin and AJ are very nice. They both made my day. Maybe even my whole night. Their stamina was incredible and their teamwork was legendary. The things they will do for customer service. Wow.

Rating:

2.0

The fact that I was made to pay a bill before it's actual due date in order to go inside of my storage was a disaster I do not appreciate it and then the fact that one of your employees went outside to discuss me instead of staying inside with me when he went on the phone with a man named Adam so yes I'm very dissatisfied in your service and I've been using you for years and just know that if I could find another way of not using you in the near future just know I won't be

Rating:

5.0

Nothing, my experience was great! Thanks J Walker

Rating:

5.0

Thank you for all You've done

Rating:

5.0

Don't change a thing

Rating:

5.0

I have had a number of complications and pop-ups with my most recent move. This location has been extremely helpful as well as the phone assistance lines to schedule installations and change equipment and rental schedules. My last move would not have happened for the price it did without the willingness to assist from the employees.

Rating:

5.0

The UHaul online reservation was a total failure. I reserved for early morning automated pickup and received confirmation of that. The morning of the pickup it was changed to in person, costing me 2 hours of my day. Unacceptable Customer service.

Rating:

3.0

I rented a 20' truck and when I got in it to leave the truck reeked of pot so strong!! I told the man that worked there that it smelled like pot and he said "that's why I rolled the window down before you got in". That is not acceptable for what I had to pay to rent it.

Rating:

4.0

There was no key drop off box so I spent half an hour looking for one and then waiting to talk to customer service. The lady on the phone finally led me to these small padlock boxes but they wouldn't open despite me trying four of them (she was giving me the pass codes). So in the end she had me take the keys back home with me to deliver tomorrow. Facilities great, staff was wonderful, but I wish the key return policy had been mentioned more in detail because it took way longer than it should have, for me to be told I would have to hand deliver them the next day. Additionally the locks on the key lock boxes (which I had to call to learn about) wouldn't open, so if nothing else they need to get keys that are not as difficult to use.

Rating:

2.0

Truck I ordered was not available. No dollys or packing equipment. Got charged for extra hours since now it took me more trips. Gas gage on form does not match truck gage so impossible to see exact lines. Over charged .

Rating:

4.0

Was quoted a price and must have misunderstood the total miles bc CB pay ended up being nearly 100 dollars more than quote.

Rating:

5.0

The owner is super nice and helpful the two times I've been. Great customer service and well maintained location!!

Rating:

5.0

AJ and team were very helpful.

Rating:

5.0

Was great. Much better than the pick up location.

Rating:

5.0

Good customer service

Rating:

5.0

Over all great experience very easy!

Rating:

4.0

The 10' truck I used was clearly older and the AC didn't work real well - it blew air, but it wasn't COLD air. However the employees there were great and very helpful. It is the most convenient location to me so I'm certain I'll return again.

Rating:

5.0

Great staff, friendly and very helpful.

Rating:

2.0

Renting a truck here was no issue. Being told a storage space was available at the time the reservation was made and later finding out that, not only was the unit no longer available, there was no way of knowing when one would be ready threw a massive wrench in our moving day. Why allow reservations to be made and ask for a date that a unit would be needed if there are no units available? Fortunately the team managed a workaround and getting a unit secured but I can't imagine everyone being so fortunate in the future.

Rating:

5.0

The owner Adam was an absolute jewel! If he’s any representation of his staff, then a goldmine has been struck!

Rating:

1.0

I wasted 20 mins to get truck. While returning I wasted 20 mins due to website glitch and no one came to help even though employees were there in building. I have come here many times but today worst experience and I am not returning back

Rating:

5.0

The truck's AC did not work. Had to drive 950 miles in heat

Rating:

5.0

Nice facility. Well maintained. Everything was better than anticipated. If you need storage, it's a great place to go!!

Rating:

5.0

Adam and his U Haul staff are outstanding. This is my 5th time doing business with them and I can’t thank them enough for their professionalism and attention to detail. They are always helpful and go above and beyond to make me feel welcomed. Thank you Pietro Fiore

Rating:

3.0

Office hours were convenient, but not always staffed to help. 3-4 guys in bay area while customers waited in store for help. Or, 2-3 guys helping with rental jobs, but no one manning the store. However, I know help is hard to come by, but when you have 3-4 guys in the garage or 3guys helping with a rental truck while regular paying customers are sitting inside waiting for help, it gets annoying. However, guys were always helpful and pleasant when you finally got service. I just want to go back in time when ppl who paid monthly for services got customer service within a reasonable time (is 15 mins too much to ask when 3-4 ppl are with someone else, and you're left standing with no help?

Rating:

5.0

AJ Cash and his staff have gone above and beyond to help my family with our storage needs and questions!

Rating:

4.0

Both 1st floor 10x10s we rented had water on top of 1’or 2 plastic bins we had converted our stored items into previously(- The water appeared to be orienting on the rear wall from above ; if we still had item had items in cardboard some things would have been ruined

Rating:

4.0

Difficulty with store personnel answering phone to confirm truck day of move out. Earlier during last month of storage, staff on site answered incorrectly on how customer would receive credit back in case of partial month use. Had to get correct answer from Uhaul national customer service after extensive time on hold.

Rating:

4.0

Was only little surprised by storage unit being outside building in old truck box. That should be disclosed online.

Rating:

5.0

It was easy Staff were professional. Thank you.

Rating:

4.0

The manager Adam a cash was very pleasant I’m very pleased ! Thank you!

Rating:

5.0

Kind and very helpful,

Rating:

5.0

Do you have my check in date wrong. I did not check in until 12/6/21. Please correct this. Thank you

Rating:

4.0

Do not like the check in process. It's confusing to have to check in at one door then enter into another one. It should just be the one door. Loved it other than that.

Rating:

5.0

I have got to say, this was my first U-Haul experience. Moving out of State was a scary ordeal. I have never done it and only had myself, my Sister and my Brother in law to help. From beginning to end the experience was way more than we expected. Everyone was helpful, kind and professional. If ever I should have to do it again, I will definitely go through your company. I am telling anyone who cares to listen about this amazing moving experience‼️👌🏽👌🏽 Thank you, every single one of you‼️ Suzin Holtz

Rating:

4.0

The only problem I had was there was a couple of weeks when I couldn’t get in because I thought I’d lost my key and I couldn’t find what I needed to unlock my lock. When I finally called to arrange to have it cut off, I was told that a new lock had been put on my unit and no one told me until then.

Rating:

5.0

The technician and manager helping me were knowledgeable and helpful. The manager was especially helpful in explaining the procedure as I was taking over a storage unit I shared with a friend.

Rating:

4.0

My only complaint would be lack of Ramos at entry door in the event you couldn’t back a truck or trailer to the door. Other then that a great place with friendly and helpful staff.

Rating:

5.0

Great storage facility and wonderful employees.

Rating:

5.0

Staff very friendly and helpful! My experience with the move in was excellent facility very clean.

Rating:

5.0

Adam Cash is an excellent General Manager.

Rating:

1.0

First, they gave me a unit that already had someone elses belongings inside and then issued me a new storage space. THAT space was empty, but they forgot to add that to my account so they locked my box up. Had to chat with them about that issue for nearly a half hour trying to get THAT squared away. Then the truck I rented to haul my toolbox had a door that kept popping open, and if it wasnt for a friendly driver on the road, I could have spilled everything out that wasnt tied down and/or killed someone. Truck had a cracked windscreen. Not a biggie, but I had to explain it away after the fact. After that, they neglected to close my account when I returned the vehicle as the unit was now empty. Now I keep getting rent reminders and charges added to a unit that I turned in 1 month ago. So you tell me how my experience was.

Rating:

3.0

Not very clean, lots of spiders. Some staff friendly but not everyone.

Rating:

4.0

Tried 4 times to get my due date changed to the middle of the month for my budget,no one could help and management never called me back

Rating:

2.0

The overhead door/garage door was bent and off the track at the bottom. It got to the point that I could not open it all the way up, nor could I close it. I complained and a member of the staff worked on it and got it closed. I returned several days later and the door was still bent and water was dripping down on my quilting machine. I asked to see the manager, and was told he wasn’t there. I left a message for him to call me….he never did. So I moved out to another storage company down the road.

Rating:

5.0

You have a great team of young men and they took good care of me and my belongings. Thank you, Jacqueline

Rating:

5.0

Having the storage unit at the same location as the van rental made our move much more efficient. We unloaded the moving van into our storage unit and didn't have to worry about taking the van to be dropped off...we were already there!

Rating:

5.0

We are moving to Nashville from out of town. We were looking for a storage unit that was secure and affordable. We are very pleased with our choice to store our things with Uhaul storage facilities! As a bonus, we got our first month free!

Rating:

5.0

Your staff is incredibly helpful and kind. Our house was impacted by tornado last year in Mt Juliet TN. This location gave us a month free up front. Our repairs.took much longer than anticipated. I'm happy to say that 15 months later I would definitely recommend this location. Although our unit wasn't air conditioned, our items were all in terrific shape. I wouldn't hesitate to recommend this location to friends and family.

Rating:

5.0

Once the access keypad was repaired a few years ago by the new management, this was an excellent storage facility to access and easy to utilize.

Rating:

5.0

I had a wonderful experience with UHaul. Thank you so much! When I was in the hospital, they worked with me. Thank you.

Rating:

4.0

I was not clear on how to enter the building The code I was given did not work

Rating:

4.0

I didn't give an excellent because I want this to be a true and realistic evaluation.

Rating:

5.0

Great people and equally great service. Please use these folks and their services. You’ll be glad you did!

Rating:

5.0

The best customer service 👌

Rating:

5.0

Very pleased with everyone.

Rating:

5.0

Adam Cash the manager was very helpful and curtious. He explained all the hours of availability.

Rating:

3.0

No one returns calls

Rating:

1.0

Rude and unhelpful, wouldn’t answer questions, if I treated customers the way I was treated I wouldn’t have any. Will avoid uhaul in the future, left a bad taste in my mouth. I went to another storage place close by and they were very helpful, had a bigger unit for less money and provided an overall excellent experience.

Rating:

5.0

After a couple stressful days of moving the employees here were so friendly and helpful. Overall, the light at the end of the tunnel and changed the day around.

Rating:

5.0

Very clean staff was very helpful

Rating:

4.0

Upon arrival, unit had not been swept out and dead roaches were present. Staff did let me borrow a broom to sweep out. During our near 2 month stay, we caught one roach, which is not bad at all, but also caught one mouse, which I'm glad the wife didn't see. I felt the facility was secure, but punching in a code every time between trips in the truck was a bit annoying. Overall, not a bad experience.