Customer Reviews for U-Haul Moving & Storage at Phoenix Airport

6,067 reviews

2345 E McDowell Rd   Phoenix, AZ 85006
(24th and McDowell)

(602) 273-4631

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(602) 273-4631

2345 E McDowell Rd
Phoenix, AZ 85006
(24th and McDowell)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

JOSHUA F. 
Rating:
5.0

Very easy to work with

BRAYAN P. 
Rating:
5.0

Great service so around. The truck I rented did have a smell in the cab i didn't recognize, but because the customer service was excellent I have no complaints.

SOPHIA M. 
Rating:
5.0

Customer did not leave a comment.

Geoffrey G. 
Rating:
5.0

Love this uhaul location! Top notch staff and only blocks from my home!

VICTORIA C. 
Rating:
5.0

Customer did not leave a comment.

Melvin M. 
Rating:
5.0

Sunday, mid-afternoon pick up, not busy at all, had pre-registered online so check-out was smooth, friendly, and efficient. Truck fuel level was at 3/8 full and I was told that same level was required at destination check-in; somewhat different than car rentals where fuel level comes full and should be returned full.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

DAWN D. 
Rating:
5.0

Customer did not leave a comment.

DONALD W. 
Rating:
4.0

Customer did not leave a comment.

Kevin R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEBORAH J. 
Rating:
5.0

Customer did not leave a comment.

CATHERINE H. 
Rating:
5.0

Customer did not leave a comment.

Anthony N. 
Rating:
5.0

Customer did not leave a comment.

Alexander B. 
Rating:
5.0

Customer did not leave a comment.

BROOKE B. 
Rating:
4.0

Customer did not leave a comment.

Walter B. 
Rating:
5.0

Customer did not leave a comment.

Nurlan T. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
4.0

Original location at I-17 and McDowell did not have trucks. Was redirected to this location that morning instead which was further away from Mom's place.Would have preferred earlier notice of pickup location change

MIGUEL S. 
Rating:
5.0

Customer did not leave a comment.

Tom F. 
Rating:
2.0

They did not have my U-box ready when it was scheduled to be picked up. The movers that were scheduled to pick up the box ended up being an hour and a half late due to the confusion and disorganization at this U-Haul location. After an hour and a half of confusion, and me having to physically come down to the location to figure out a solution I was finally able to pick up my U-box, but not without having to spend MORE money.

taylor C. 
Rating:
1.0

I was on time for my truck pick up and was ignored for more than 10 minutes. Then when someone tried to help me he became agitated that he misunderstood that I was picking up, not dropping off. I waited another 15 minutes. Due to all of this I had to pay my helpers for a full hour of wasted time.

James P. 
Rating:
4.0

Customer did not leave a comment.

W W. 
Rating:
5.0

Flawless transaction. Once again, U-Haul doesn't disappoint.

YVONNE B. 
Rating:
1.0

The gas was not where the records showed on their system. When I pointed it out they didn't want to go back and correct it, they just said to take a picture and they will fix it where I drop it off. Which caused problems and misunderstanding where I dropped it off. Also, I was supposed to get a discount for dropping it off the same day that they did not put in the system or they couldn't bring it up in their system, so I payed full priced and said that the discount was going to show when I dropped the truck and trailer off.

EVA O. 
Rating:
5.0

Friendly service good employee

MARTIN M. 
Rating:
5.0

Night and day difference between the pickup location and the drop off location. Some corporate consistency would go a long way.

DARIN C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
4.0

I am just upset that the rate went up about $1300 within the 3 week period I was checking for a truck. Also that the closet UHaul didn't have a 15 foot truck, then the second location, the truck was in repair. They called us at 7am we had to travel further into Phoenix at a 3rd location for our 8am pickup when we had movers coming at 9am.

JOSEPH P. 
Rating:
1.0

The whole experience was very confusing and overwhelming. The number of times I called customer service and was told "I don't know" or was passed along to another department was ridiculous. If I would've known that I was going to be responsible for doing half of the work of scheduling movers, figuring out pick up/drop off locations, figuring out where my Ubox's were (after they were lost), etc., then I would've gladly went elsewhere and paid more for a better experience. I will never use U-Haul/U-Box ever again.

Brendan M. 
Rating:
5.0

Customer did not leave a comment.

Tim K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIEL K. 
Rating:
4.0

registration for unit good, but I believe I was charged when the unit should have been at no charge 1st month. I will call to dispute.

LAUREN S.  |  First Impressions 
Rating:
4.0

helpful and quick with return

LAUREN S. 
Rating:
1.0

Horrible customer service. Fees are never mentioned until drop off. Employees were not friendly. Made my moving experience a lot harder than it should have. I will never do business with uhaul again

LUIS G. 
Rating:
3.0

Not applicable

Michelle A. 
Rating:
1.0

Unfortunately, we did not have a positive experience checking in our vehicle/rental return. The original location that Uhaul sent to us to for the return would not accept the vehicle as they said they didn't take 1-way vehicles (Haul and they told us to go to a different Uhaul location 3.5 miles away. And upon arriving at that location a few minutes before closing, the doors were locked and the man who was behind the counter told us they were closed and we had to do self check-in.... which was OK... but the personnel at this location were NOT very helpful... and this was NOT a good customer experience.

STEPHEN S. 
Rating:
5.0

Customer did not leave a comment.

LATRICIA P. 
Rating:
5.0

Have employees that want to work if assistance is needed

Paul D. 
Rating:
1.0

Truck was dropped off on Sunday at 8:26 am. Used the mobile app which made it appear all was good. Got a call later on Sunday from U Haul wanting to know when I was dropping off the truck. Concerned I called and waited 20 minutes to speak to someone. Rep was extremely nice but was unable to resolve situation. Waited all day to receive invoice via email, never came. Next am called u haul again, no help was told to go to location and resolve there. Drove 20 miles to location, found truck was there but never checked in. Waited for check in and invoice. Was charged two extra days instead of one, this situation became a heated argument between myself and the manager. He was extremely rude and condescending and at one point shoved my phone off counter to slap down the contract. He finally agreed that I shouldn't pay for a day it sat on the lot. On my cross country trip I passed a lot of Penske rucks, I will surely give them a call for my upcoming move from CA to AZ. Very poor service all the way around. Guess this is what happens when you grow too big too fast. Seems customer first ought to be the motto in a customer centered business such as u haul. I have rented extensively from u haul and never had such a bad experience, all on a @ $1500.00 rental. Sad !'

KEVIN F. 
Rating:
5.0

.

FLORENCE GRACE M. 
Rating:
5.0

it was easy to place order online and pick up frendly staff thank you

FELIPE D. 
Rating:
1.0

I arrived before white people and they ignored me for being hispanic... until when they finiah helping thw white cuatomers I asked 3 different people for help and thwy all told me to wait. The fucken mirror of the driver side kept getting lower with every little bump and that treuck jump alot... probably needs shock absorbers and maintenance... making it a hazard to drive... When your employee finaly decided to help me, he said that he help the other cuatomers because he tough I self check online (even when he saw me on line waiting outside... even after he asked me if I was returning the 26 foot truck) when I toldhim that the fucken mirtor was a hazzard he said that I was offending him... I said no , I said the fucken mirror keeps falling... i didnt said the f word to you there is a difference, he said we are done... i need my recwipt , he said jump into the van and turn on the ligths we are gonna check the breaks... i told him thats your job... thats not my job, all I need you to check is the miles and gasoline... Why I can deliver the truck at nigth and nobody will make me check the dawm stupid fucking ligths... and this asshole can try to make me waste my time. After they already ignored me and treated me as a second class customer? I WOULD NEVER USE YOUR FUCKING CONPANY AGAIN. FUCK YOU UHAUL...

Marco A J. 
Rating:
5.0

The staff was very helpful

GREGORY H. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Albert O. 
Rating:
5.0

I have no complaints:)

RUTHIE JEAN M. 
Rating:
5.0

Have a reward system

DeMar M. 
Rating:
4.0

Customer did not leave a comment.

Berrett H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erica T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sandy F. 
Rating:
5.0

Customer did not leave a comment.

joseph D. 
Rating:
4.0

Customer did not leave a comment.

Chris B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Henry P. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA A. 
Rating:
5.0

I had an awesome experience from this uhaul. This was my second time renting within a day and this one was by far the greatest customer experience I have had.

JEANETTE V. 
Rating:
5.0

Customer did not leave a comment.

Silvia A. 
Rating:
4.0

Clean truck between each customer so if something is left in truck it can be return.

Gloria A. 
Rating:
5.0

Great Customer Service at this location.

Andre D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THAW W. 
Rating:
5.0

Super Friendly very nice and respectful explaining everything to me thanks

CHRISTINA G. 
Rating:
2.0

Wash the exterior and interior of your trucks. My truck needed a wash. The exterior was dirty and the mirrors were dirty which made it hard to see. The interior had a visible layer of dust and stunk of body odor.

Marisella V. 
Rating:
3.0

The location did NOT honor the U-Haul reservation guarantee! The trailer I reserved was not available due to another customer not returning on time. Unfortunately, I ended up with a trailer larger than I reserved which caused significant headaches where the unloading was occurring. I requested the guarantee be honored and was basically brushed off. The trailer was full of small pebbles which we had to clean off prior to loading or it could have damaged the wheels of our cargo. Not a happy customer!

Carlos M. 
Rating:
5.0

Friendly customer service and clean truck operated smoothly

ROBERT W. 
Rating:
5.0

All good. Great experience.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Amy S. 
Rating:
3.0

Unit needed an oil change. I know this because it told me it needed one all the time. Unit was not ready as reserved...had to wait 45 min. Counter advised me to try another location

Mark B. 
Rating:
3.0

Truck had old in and out in it

Tylor W. 
Rating:
5.0

Employees were nice and try and help out as fast as possible. Nothing to complain about.

ARTURO H. 
Rating:
2.0

First of all the staff was great when i first picked up the truck, but they lied and said they tried contacting us when the truck was late being returned they came and picked up with all my families personal belongings still inside. They lied and said they tried calling my brother but number was disconnected

Barbara R. 
Rating:
5.0

Keep showing up…

Charles R. 
Rating:
3.0

The staff at the desk never acknowledged us so we did the no contact check-in. The gentlemen who handed us our key was great. The fees aren't communicated well until you're given a bill, which seems less than honest and I would expect that info to be more clear.

ASHLEY S. 
Rating:
5.0

Loved ur services. Tho I hope to never move again!

JUAN C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JERIN W. 
Rating:
5.0

Customer did not leave a comment.

Dennis F. 
Rating:
4.0

Customer did not leave a comment.

Curt B. 
Rating:
4.0

I never got a receipt after paying. Please send me one by email thanks.

Tim K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luis M. 
Rating:
5.0

Customer did not leave a comment.

ASHLEE T. 
Rating:
1.0

Person helping was rude charged us for daily insurance even though our contract didn't state this.. he said if you want to leave your trailer rental here and turn in you pay the extra insurance or drop it off somewhere else… we turned in trailer there in knowing we would never use uhaul ever again…..when you're greedy you eventually lose repeat business .. so keep being lousy

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

RONALD N. 
Rating:
5.0

Easy to reserve on line, with quick pickup and return

Bruce M. 
Rating:
5.0

no

EMARI C. 
Rating:
4.0

Precheck you equipment

DAVID F. 
Rating:
3.0

Sales people were very friendly. However, staffing was extremely limited. One employee was behind the counter helping a customer while an additional 4 customers waiting in line and he was also trying to answer the phone. Manager was called but it took him a while to come and help. I was there for over 40 minutes waiting to return a van. Manager came outside to check me out. He was in an air conditioned van trying to figure out the mileage while I was waiting outside the van, in the heat sweating. It took way too long and Manager was not apologetic at all. The Manager did however accommodate my requests in extending the rental by a few days. The manager might have had an off day...we all have those. But its the small acknowledgments and gestures that can speak volumes. Maybe a little empathy will help.

PATRICIA A. 
Rating:
5.0

Customer did not leave a comment.

Teresa D. 
Rating:
5.0

Very helpful staff. Recommended

Oliver G. 
Rating:
3.0

When I returned the Truck I Waited 10mins By Truck no one Came I walked to the Garage and there was A Guy Sitting on a Stool I Ask A Question Twice he ignored me was Talking on the phone SMDH

ALBERT T. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Amazing location no comments uhaul's reputation of amazing customer service is held up to expectations

JULIO G. 
Rating:
4.0

Customer did not leave a comment.

CHERYL S.  |  Overall Experience 
Rating:
4.0

Very easy facility to get in and out. Storage was clean. It is a very busy office and the only down side was the long lines. So plan in advance and don't be in too much of a rush. The staff was friendly and helpful.

Eluzabeth N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHRISTAN E. 
Rating:
4.0

Replace traffic. Who cancelled my original reservation without contacting me, after I'd had a guaranteed reservation, paid in full, delaying our trip by 2.5 hours (across state after already driving for 12 hours). Their inconsiderate act and complete lack of customer service resulted in 5 extra calls to Uhaul and 3 unpleasant conversations with reps who are underpaid to be forced to deal with customers that traffic screwed over. I'll buy a trailer before I rent from Uhaul again.

Danielle L. 
Rating:
5.0

Friendly staff

JAMES A. 
Rating:
5.0

We tried to use the mobile app to return the van. It said I didn't have any reservations, yet we had the van. Took pics and dropped the key but worried about getting charged. Why does the app not show my rental when clearly I had the van?

ANNE C. 
Rating:
5.0

Even though y'all had a line full of people needing help, you guys were fast and friendly to help with my reserved truck. Thank you

SONYA Z. 
Rating:
5.0

Easy check in and return process.

ophelia C. 
Rating:
4.0

Customer did not leave a comment.

YAJAIRA G. 
Rating:
5.0

Very efficient and correct

LUCINIO R. 
Rating:
5.0

Easy in and out!!

ANTONIA W. 
Rating:
5.0

Customer did not leave a comment.

Donald P. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN D. 
Rating:
5.0

Customer did not leave a comment.

Trevor D. 
Rating:
4.0

Customer did not leave a comment.

CRAIG K. 
Rating:
5.0

Customer did not leave a comment.

Chris B.  |  First Impressions 
Rating:
5.0

Great staff. Helpful and courteous.

William M. 
Rating:
5.0

Customer did not leave a comment.

Aneesh J.  |  Overall Experience 
Rating:
5.0

And the personnel at this location were very helpful and friendly I would recommend this place to anyone that is looking for you all or other necessities and moving thank you so much.

TINA E. 
Rating:
5.0

It was excellent

Kyle F. 
Rating:
5.0

Customer did not leave a comment.

ARLENE D. 
Rating:
5.0

Customer did not leave a comment.

ARLENE D. 
Rating:
1.0

They are not helpful they take extra money from you

Carriece J.  |  Overall Experience 
Rating:
3.0

Although this truck seemed to idle ok... it's driveability was really terrible. The noise coming from the motor sounded like the whole thing may blow and go bad at any moment. I did explain this to the employee that checked me in. Someone needs to actually take uhaul vehicles out for a drive regularly instead of just starting them in the parking lot.

JEFFREY H. 
Rating:
5.0

Customer did not leave a comment.

Diane H.  |  Overall Experience 
Rating:
4.0

I always hated calling Because I was always on hold for long periods of time in some cases over an hour. I'm sure you lose lots of business because it

richard g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yolanda T.  |  Online Move In 
Rating:
5.0

The person helping me was very friendly and knowledgeable.

Linda F.  |  First Impressions 
Rating:
1.0

They charge my card because they was not paying attention to me or what was in the system

Carriece J.  |  First Impressions 
Rating:
5.0

Cindy did a wonderful job.

Auriel M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jessica W.  |  First Impressions 
Rating:
5.0

I had a different storage for a long time. I wasn't comfortable with drug addicts pretty much living in thier units, and always hanging around the outside. This place has great security, & no one asking for change when you try to access your unit. I'm satisfied already 🙂

Robert R.  |  First Impressions 
Rating:
2.0

No comment at this time

Ed M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eluzabeth N.  |  First Impressions 
Rating:
5.0

The manager and owner were so sweet and very helpful

ALICIA R.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Building Icon
    History

    We have an adaptive reuse program to better the environment!

Back
To Top