Customer Reviews for U-Haul Moving & Storage at Phoenix Airport

6,474 reviews

2345 E McDowell Rd   Phoenix, AZ 85006
(24th and McDowell)

(602) 273-4631

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(602) 273-4631

2345 E McDowell Rd
Phoenix, AZ 85006
(24th and McDowell)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Rob F. 
Rating:
5.0

Customer did not leave a comment.

Evgenii L. 
Rating:
3.0

Easy in, easy out. Friendly and helpful staff. Fair rates for what I needed. Overall satisfied.

patrick C. 
Rating:
5.0

Customer did not leave a comment.

TOM V. 
Rating:
5.0

Customer did not leave a comment.

Nasario H. 
Rating:
5.0

Regular U-Haul customer, but first time visiting this location. Keep up the great service, Cyrus. Will continue to utilize this location when on this side of town.

BRANDON W. 
Rating:
5.0

Customer did not leave a comment.

Guohui L. 
Rating:
5.0

Saryna McGee Is such a wonderful people person and made the experience run smoothly and was very helpful/accommodating. Even went out of her way to rectify a misunderstanding Definitely management potential !

JOHN b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Freedom R. 
Rating:
5.0

My experience was great, don't change a thing!

Patrick N. 
Rating:
5.0

The entire staff at this location was extremely polite and just overall pleasant. Sirrus was especially helpful first over the phone then in person especially underscoring the value U-Haul provides as a company. I have another storage in another city and will now be switching that storage to a U-Haul self storage. I would be happy to speak with someone in marketing about another angle for promoting your self storage option. It's the reason I am switching! Many thanks!

KYNIA S.  |  First Impressions 
Rating:
5.0

the staff in phoenix were friendly and very very helpful! Loved this experience.

Eileen M. 
Rating:
5.0

Offer coffee to client's. Will be good point.

Juan S. 
Rating:
4.0

Good alternative from renting at the airport. Needed transpo for 3 day work meeting, and airport was out of cars. The pickup truck was a good option and was available. UHAUL MIGHT WANT TO THINK ABOUT MORE PICKUP OPTIONS JUST FOR THESE TYPE OF SITUATIONS. A SMALL ORMEDIUM SIZE TRUCK WOULD HAVE BEEN GOOD.

Demond W. 
Rating:
5.0

Customer did not leave a comment.

Larry J. 
Rating:
3.0

The only problem I have with them is that they did not take off their lock after I payed my monthly payment... I needed to get my stuff out of the storage that evening... I called them and they would not send anyone out to take off lock..

VERONICA B.  |  Overall Experience 
Rating:
5.0

I don't know who the next customer will be??so I cannot comment in good standing!!

richard D. 
Rating:
5.0

Don't allow customer information to be obtained by hackers……… as just happened unfortunately.

Sydney V. 
Rating:
5.0

Everything was great!

Ivy K. 
Rating:
5.0

The staff at this location was incredibly helpful. It is rare to get good service and they exceeded our expectations.

Chad M. 
Rating:
5.0

Everyone was well above great with their customer service. I was greeted upon entering and had a fantastic time until the moment I left!! Cuddos to the staff at the 24th Street and McDowell location. You guys and madame, are great!!!! Thanks again for the help and smiles!

HELEN S.  |  First Impressions 
Rating:
5.0

Great customer service!

Joshua S. 
Rating:
5.0

In and out without any issues. Team was helpful and professional.

gershom G. 
Rating:
5.0

Customer did not leave a comment.

George F. 
Rating:
5.0

Quick and easy

Michael C. 
Rating:
5.0

Great customer service

Kasha W. 
Rating:
1.0

There is one person there that is Joe Dirt brother and has a negative attitude and no customer service skills . It's a joke and no communication skills within the company . I was told that there is no all hours pass or 24 hour pass . One day while passing by after work there was a lady there and had her things out . They lie and will cheat you .

GLENN L. 
Rating:
5.0

Customer did not leave a comment.

Jesus J. 
Rating:
5.0

This is a great location... I have used them for a long time and they are always reliable. Staff is very focused on customer experience

Teresa R. 
Rating:
4.0

Customer did not leave a comment.

Brandon G. 
Rating:
4.0

Customer did not leave a comment.

John W.  |  First Impressions 
Rating:
5.0

Computers at this location were not super great and kept freezing/ not cooperating, but the staff was ridiculously nice so it was definitely a pleasant experience.

Kasandra R. 
Rating:
5.0

Customer did not leave a comment.

Danny K. 
Rating:
4.0

Location is great, and staff was very helpful and efficient...expecially the young lady who worked with us at then end of the day on August 29th to hook up our Auto-transport. However, right off the bat, the truck had a check engine light on, which seemed to be a need service indicator, and the truck leaked into the driver's cabin in heavy rain. The truck had trash from prior client behind and under the seats.

Patricia L. 
Rating:
1.0

Keeping your word for starters I was told one thing and and didn't happen and I was overcharged. Spoke to a gentleman after 6:00 p.m. on Friday September 2nd to let him know that I would not return the truck til 7:00 p.m. it was due at 6:00 p.m. he then told me to just return it before 10:00 p.m. there will be no charge. I thanked him I told him I really appreciate that and that was the end of our conversation until I looked at the receipt got charged $112 the original contract was $78 what's wrong with this picture. In this case I would have kept the truck for another 24 hours but I did do what the gentleman told me to do get the truck at the property before 10:00 p.m. and I did thank you U-Haul you need to start keeping your word

joe D. 
Rating:
5.0

Every employee was so helpful and kind! Give them all a raise!

Alexandra B. 
Rating:
5.0

Everyone at this location was very friendly and helpful!

TIMOTHY R. 
Rating:
5.0

Everyone was so friendly

Brian E. 
Rating:
3.0

My reservation somehow disappeared and cost me more time and money. I was confirmed online and then sent a different email, missing part of my reservation. Overall terrible experience. I was given multiple different prices, charged more than I was originally quoted.

GREGORY S. 
Rating:
2.0

The staff was very friendly, but overwhelmed and there was a strong sense of confusion, they got my estimated mileage completely wrong and said they couldn't really change it, so I would likely have to pay extra at the end, they also had my return location completely screwed up, and they had to search a while to find the keys to the truck i had reserved. Overall, the feeling was that the staff was just kind of guessing at the answers.

Katherine R. 
Rating:
5.0

Customer did not leave a comment.

chris M. 
Rating:
5.0

Customer did not leave a comment.

Ronald R. 
Rating:
5.0

Customer did not leave a comment.

ed S. 
Rating:
5.0

Thank you thank you 👍

loretta Y. 
Rating:
5.0

Nothing the young man that helped was excellent at is job and customer skills

RODNEY R. 
Rating:
4.0

Customer did not leave a comment.

theodis T. 
Rating:
5.0

Customer did not leave a comment.

Iram H. 
Rating:
3.0

Customer service friendly and professional

ALBERT T. 
Rating:
5.0

Customer did not leave a comment.

Walter R. 
Rating:
5.0

Customer did not leave a comment.

RENEE M. 
Rating:
5.0

Truck was dirty inside and smelled like cigarettes

George R. 
Rating:
5.0

Customer did not leave a comment.

CHRIS T. 
Rating:
4.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

Victoria C. 
Rating:
5.0

Customer did not leave a comment.

Brian G. 
Rating:
5.0

Customer did not leave a comment.

Catherine H. 
Rating:
3.0

The staff is not well trained and needed help from others on how to handle basic functions

Edward D. 
Rating:
5.0

They were very friendly and helpful when I was getting my storage unit they took me to see it and made sure it was the size that I wanted and everything and I got the $11 insurance

Karl Y.  |  First Impressions 
Rating:
3.0

Trained Most of The Staff to B More Customer service than Just Being there for A Paycheck and taking up space

ALBERT T. 
Rating:
5.0

Great customer service and very knowledgeable

Cammie D. 
Rating:
5.0

2nd time using this location- fabulous! Well organized & professional. Thanks Lu downside is that Google maps often gives terrible directions. Entrance is from east side - other entrances locked.

Deanna O. 
Rating:
4.0

The left brake light/turn indicator was not functioning.

David M. 
Rating:
4.0

Ensure pre-ordered equipment is loaded, provide the correct number of pads requested

errol B. 
Rating:
5.0

Customer did not leave a comment.

karrol S. 
Rating:
5.0

Customer did not leave a comment.

Karl H. 
Rating:
5.0

Everything was perfect, there was a nice young kid who let us take the truck back a day after we were supposed to because we couldn't move everything in time without even charging us, very helpful!

travis G. 
Rating:
4.0

Customer did not leave a comment.

Blinda H. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey G.  |  First Impressions 
Rating:
5.0

Terence was flat out amazing. He should be promoted.

Jamie H. 
Rating:
5.0

Very nice and understanding staff who work hard to ensure good customer service. The 6 gallons recommended to fill up the tank that was returned on empty from the prior customer put in more gas than the 1/4 tank. I think U-haul made out a bit with that, even though I received a slight discount for the imposition.

Steven S. 
Rating:
5.0

Great customer service

ADAN S. 
Rating:
5.0

Great customer service, very helpful staff

MOHAMMED A. 
Rating:
2.0

The cargo are always saturated with dust, animal hair and a residue of the previous drivers. Clean the vans! Simple.

ANDREA M. 
Rating:
5.0

Customer did not leave a comment.

Walter R. 
Rating:
5.0

—-

Elijah T. 
Rating:
5.0

Mileage cost was a bit excessive but aside from that, great service and people.

Jordan D. 
Rating:
5.0

You guys do a good job

ROBERT G. 
Rating:
5.0

The employees were very helpful and polite.

GREGORY R. 
Rating:
5.0

Always great services at this location.

Jerry B. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW C. 
Rating:
5.0

Customer did not leave a comment.

Colleen B. 
Rating:
5.0

Customer did not leave a comment.

Dennis C. 
Rating:
3.0

Is To Get People that are willing to help each other out Appose to Sticking to one Thing. I returned a Truck today and They check it Back in And Never Clean It Put it Back in Line

ALBERT T. 
Rating:
3.0

Customer did not leave a comment.

Korbin H. 
Rating:
5.0

Customer did not leave a comment.

Aisha S. 
Rating:
4.0

The customer service could have been better. When returning the truck I asked him what if we put more gas than originally in tank. He just said no, we don't give credit for that. Disappointed.

Alfonso M. 
Rating:
4.0

The after hours drop off was easy.

Gary S. 
Rating:
5.0

Customer did not leave a comment.

RAUL D. 
Rating:
5.0

Customer did not leave a comment.

Sydney V. 
Rating:
5.0

Awesome staff here always helpful when i go in. Vehicle always there ready to go when I go to pick up. Great job guys and you will be seeing my crazy self in there from time to time.

Cynthia J. 
Rating:
5.0

Would have rented it out longer if I had more things needed to be packed away (:

Ariel M.  |  Overall Experience 
Rating:
2.0

They weren't ready, and everyone seemed to hate their job.

Carron B. 
Rating:
1.0

I put five- only FIVE- miles on the truck and was charged 27.90 for 4 gallons of gas when I returned the truck. A truck that supposedly gets 1.25 miles per gallon is not a well maintained truck. When I called to question it, I was told the charge would be removed, but in actuality only 9.40 was credited back to me, and it wasn't even attributed to the fuel charge, it was taken off the rental rate. I'm disabled, and I had to have assistance even getting in the truck. I did not put gas in it before I returned it. I admit this fully. I would have quietly accepted paying for a single gallon of gas. Not 4. I was charged for not gas I used, but gas for the NEXT customer. I or my roommate had used this location twice in the last 2 years and been relatively happy, even recommended it to others who went on to rent there. Never again. We will actively speak against Uhaul at this point and will rent elsewhere in the future.

Jillian H. 
Rating:
5.0

Customer did not leave a comment.

Francisco R. 
Rating:
5.0

Customer did not leave a comment.

Maxwell L. 
Rating:
5.0

Nothing. They were very responsive. I told them about the bad tire and he told me he would have it taken care of.

Shannon S. 
Rating:
5.0

Customer did not leave a comment.

Junior R. 
Rating:
5.0

Again, the guy who took the trailer was incredible. Nice, professional, and helpful. He did great.

Maxwell L. 
Rating:
1.0

I made a reservation with Uhaul multiple weeks in advance. I chose a pickup location within walking distance of my old apartment and a dropoff location within walking distance of my new apartment. Two days before my reservation Uhaul told me that my "guaranteed" reservation was unavailable and moved me to a new pickup location that was like 5 miles away and forced me to take a $20 uber. Then on the day of my reservation, Uhaul also canceled my "guaranteed" dropoff location and moved that to a new, further location that also required an approximately $20 uber. You didn't honor either of my reservations, you canceled them both the week of, and you screwed me out of $40. Horrible experience.

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

Joseph L. 
Rating:
4.0

Customer did not leave a comment.

donald O. 
Rating:
4.0

Customer did not leave a comment.

Elenir M. 
Rating:
3.0

Customer did not leave a comment.

Miru K. 
Rating:
5.0

This location was prompt and helpful. Was very understanding of the fuel situation. Much appreciated.

ANTHONY H. 
Rating:
5.0

Customer did not leave a comment.

Samantha H. 
Rating:
5.0

Customer did not leave a comment.

Leon S. 
Rating:
1.0

i did not receive any customer service from pickup location all the way down to drop off. I'm still waiting to hear from corporate for some kind of compensation. i had to detach & park the rental trailer after the rep inside told me the guy outside would do it. Was dragging & sparking chains after rep hooked up trailer causing me to be stopped by Arizona trooper (25mins) & get a warning ticket. Entire uhaul experience was a inconvenience. Your staff needs to be trained on work ethics & customer interaction!

Ken N. 
Rating:
4.0

Whoever checked me out and in they were both awesome

SEAN W. 
Rating:
5.0

Charlene was the best.

Robert b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Valorie S.  |  Overall Experience 
Rating:
4.0

You have good customer service. Everything is good. The only problem is your expensive. Bring your prices down. You would be greaf!!!!!

VERONICA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

REGINA T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emily F.  |  First Impressions 
Rating:
5.0

Great service

LAUREN S.  |  Overall Experience 
Rating:
3.0

Came in to pick up my truck and was given the keys to leave and the truck was parked behind other trucks. Next day came in to load my storage and first, I wasn’t explained correctly about the buildings & the letters not matching the building # - THEN once I got into the building there was still a lock on the unit. From getting my truck to leaving the storage unit i had to walk back inside over 3 times due to issues and not being ready for me.

Rachelle G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARIA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NATHAN D.  |  Overall Experience 
Rating:
1.0

I will commend your company for holding my storage as long as you did, but my biggest complaint is when I received a message stating I could get my items at no charge, then not giving me any way to access those items. The items in the storage were my deceased brother who died not long after Covid started. I received a message from Erica at 24th st and McDowell office stating I could come get my items at no charge. I was working at the time and did not get the message until after they had closed for the day. I went down on Sunday with the means to get the storage cleaned out and was told the lock on there was unable to be opened. So I had to leave and not get my stuff Sunday. I called immediately when they opened Monday morning as my storage was due to go to auction and was told there was nothing they could do. I felt that this was the worst thing you could do to somebody, make them think they can get their items and not give them anyway to get it. I still have not even been contacted about the personal items that should have not been included in the auction. I expect this from Public Storage, but not U-haul. I will not ever get a storage with your company nor will I ever use your trucks, ever again.

pamela w.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Diogo M.  |  First Impressions 
Rating:
5.0

I can only praise that location. The friendliness and the professionalism of the guy I've worked with: Josue Jarquin is his name, and the way he conducted business was just outstanding. From the moment I walked in the door to showing me the rental unit and the paperwork. Everything worked flawlessly....Thank you Josue

Michael P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DRU R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kevin R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tim K.  |  Overall Experience 
Rating:
4.0

registration for unit good, but I believe I was charged when the unit should have been at no charge 1st month. I will call to dispute.

LAUREN S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Berrett H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erica T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chris B.  |  Overall Experience 
Rating:
5.0

Great Customer Service at this location.

Andre D.  |  Overall Experience 
Rating:
5.0

Loved ur services. Tho I hope to never move again!

JUAN C.  |  Overall Experience 
Rating:
4.0

I never got a receipt after paying. Please send me one by email thanks.

Tim K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHERYL S.  |  Overall Experience 
Rating:
4.0

Very easy facility to get in and out. Storage was clean. It is a very busy office and the only down side was the long lines. So plan in advance and don't be in too much of a rush. The staff was friendly and helpful.

Eluzabeth N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aneesh J.  |  Overall Experience 
Rating:
1.0

They are not helpful they take extra money from you

Carriece J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diane H.  |  Overall Experience 
Rating:
4.0

I always hated calling Because I was always on hold for long periods of time in some cases over an hour. I'm sure you lose lots of business because it

richard g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yolanda T.  |  Online Move In 
Rating:
5.0

All in all there good experience would recommend them to Future customers friends

David M.  |  Overall Experience 
Rating:
5.0

The person helping me was very friendly and knowledgeable.

Linda F.  |  First Impressions 
Rating:
1.0

They charge my card because they was not paying attention to me or what was in the system

Carriece J.  |  First Impressions 
Rating:
5.0

The guys running that facility are excellent! Big recommend!

Jason J.  |  Online Move In 
Rating:
2.0

This storage unit was rented for my son who had to move out of his ASU apartment. When he went to check in he was told that he didn't have a reservation. After arguing with the desk person his reservation was found but it was pulling teeth to have him show my son the location of his storage unit. His card and code would not let him have access. The desk help used his card to open the gate and told him to call yesterday to get a new code. He called yesterday, got a new code, drove his car packed with all of his belongings to the storage unit and the CODE did not work. He has to be at work at 8:00am today with a car full of stuff. It is two days from the day we rented the storage unit and can not access it still. I would definitely never use this facility again.

TAMARA M.  |  First Impressions 
Rating:
4.0

I have 1 complaint. This location is way understaffed. The few employees that are working at this location are working way to hard and have no time to answer the phone.

David F.  |  Overall Experience 
Rating:
5.0

Cindy did a wonderful job.

Auriel M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard H.  |  Overall Experience 
Rating:
3.0

My couch didn’t fit in the storage area and it has stairs

Kim G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Dennis G.  |  Overall Experience 
Rating:
1.0

The room that was recommended to me on the website turned out to be laughably insufficient for my needs. I'm still wondering how on earth renting a 10ft truck would equate to me only needing a 6x5x10 sized room.

Jose U.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

louisa b.  |  Overall Experience 
Rating:
5.0

The staff was great and the Manager was awesome.

David F.  |  First Impressions 
Rating:
3.0

Everything was great except for the account platform. I set up autopay for all 3 of my lockers day 1 & somehow 1 magically came off of autopay & I was charged an late fee… the same thing happened the following month but in the 2nd month, it was 2 of my lockers that dropped off of autopay causing me to pay 2 late charges. In total, I had to pay 3 late charges due to a faulty system & had to make sure to pay manually every month due my lack of confidence in the system. This was 100% system error, not user error.

Kenrick J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jessica W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

andrea M.  |  Overall Experience 
Rating:
5.0

I had a different storage for a long time. I wasn't comfortable with drug addicts pretty much living in thier units, and always hanging around the outside. This place has great security, & no one asking for change when you try to access your unit. I'm satisfied already 🙂

Robert R.  |  First Impressions 
Rating:
2.0

Having a 6ft ceiling is very inconvenient for getting king size mattresses and anything else of a large size in storage. We had to rent a second storage unit at a different facility to put our larger items in. :(

kristin j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GABRIELLE C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GABRIELLE C.  |  First Impressions 
Rating:
5.0

Thank You! Everyone very helpful and pleasant! Will always refer U-Haul to everyone for U-Haul For Moving & Storge🤗👍🏼

GLORIA A.  |  Overall Experience 
Rating:
5.0

We moved from Denver to Phoenix using only your services and if the uboxes get delivered as expected then your company has done an excellent job. We rented a truck and trailers and boxes and movers and only think that wasn’t great was having to drive from Denver to Salina to get the trailer we needed. Thanks to all your employees who helped especially Aaron at the Sky Harbor Phoenix Uhaul center

Robert C.  |  Overall Experience 
Rating:
5.0

Robert and Aaron at Phoenix Airport Uhaul at 24th and McDowell are the best. They are very helpful at getting customers what they need quickly with a great customer service attitude. They are the best - give them a raise. Thanks guys.

Robert C.  |  First Impressions 
Rating:
4.0

Everything was good except for the prices really high.,, todo muy bien excepto por los precios muy muy elevados

Lazaro S.  |  Overall Experience 
Rating:
4.0

Very helpful friendly staff!

SHAWNA H.  |  Overall Experience 
Rating:
5.0

Quedé muy contenta con todos los servicios siempre me atendieron muy bien Munchas gracias

ARMIDA R.  |  Overall Experience 
Rating:
5.0

Natali was very helpful and kind.

EDUARDO D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Telisa W.  |  Overall Experience 
Rating:
5.0

Thanks everyone for be to nice and friendly and helpful all the time

Maria J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Duane H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jesus H.  |  Overall Experience 
Rating:
2.0

No comment at this time

Ed M.  |  First Impressions 
Rating:
5.0

I really liked the gentleman who helped me. He was very nice and I enjoyed his help.

Serena S.  |  First Impressions 
Rating:
5.0

Ms Martin was very helpful in assisting me with my storage and relocating efforts

Duane H.  |  First Impressions 
Rating:
4.0

The web site really bad and the 1800 operators never answer the phone waiting on the phone for one hour with no answer. But the people on person really friendly and efficient... thank you

Lazaro S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gardenia E.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

James S.  |  First Impressions 
Rating:
5.0

Saw the Signs

Earnest H.  |  First Impressions 
Rating:
5.0

I found the staff to be very professional.

Jason F.  |  Overall Experience 
Rating:
3.0

About half the staff were not wearing masks even when leaving from behind the desk. The storage facility recommended for a 2 bed 2 bath was far too small for what we needed and had to change units. The door on our unit was very hard to close and seemed very flimsy. I would tell people about it but might recommend them to look elsewhere first.

courtney s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eluzabeth N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rebecca M.  |  Overall Experience 
Rating:
1.0

incompetent staff for checking out as well as returning vehicles. Building code swipe didn't work for storage unit; vehicles being returned blocked entry into parking lot as well as to unload into storage. Totally unorganized and no one seemed to care about your issues. Worst U-Haul place I've ever been!!

David K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amy C.  |  First Impressions 
Rating:
5.0

Any experience has been great with Uhaul I have needed Uhaul for different thing's in my adult life.

Steven W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Justine J.  |  Overall Experience 
Rating:
1.0

There was no one available to help when I got there, had to wait 30 minutes for assistance. The storage unit the call center reserved was way too small even though I gave them info on what I needed. The facility was not very clean, units seem extremely old.

Melissa R.  |  First Impressions 
Rating:
4.0

Great employees!

clover s.  |  Overall Experience 
Rating:
5.0

The manager and owner were so sweet and very helpful

ALICIA R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Simon L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERIC H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Meleese H.  |  Overall Experience 
Rating: