Customer Reviews for U-Haul Moving & Storage at S Padre Island Dr

Rating:

5.0

Kristi

Rating:

3.0

Belt squeaked for a while before stopping Door didn't close properly and created a wind noise for the entire trip Which sucked

Rating:

5.0

Excellent customer service

Rating:

5.0

Still at the van I rented was given to me very very dirty inside and out and smelled awful. I have rented Vans there for years and always get a clean fresh van but this year was an exception. The dirtiest stinkiest van I have ever rented by a long shot. Everyone there was nice and friendly. Their service was efficient. The quality was awful just awful

Rating:

5.0

Very professional and friendly

Rating:

4.0

Better inform how a $39 day rate one-way trip 50 miles away cost $200. Wow! Imagine my surprise.

Rating:

4.0

Uhaul.com would not allow me past the picture step. I left the trailer and had to follow up the next day.

Rating:

5.0

Awesome Service!

Rating:

5.0

Kristin is good at her job and an asset to the company, everyone I have had some interaction with has been polite and professional. Keep up the good work !!

Rating:

4.0

Pickup and return were quick and easy.

Rating:

3.0

Trailer had not been swept out and was dirty with gravel, etc.

Rating:

5.0

The employees were very helpful and fast service

Rating:

5.0

Fast easy and great people

Rating:

3.0

The gentleman that help me hook up the trailer to me it was ready to go I got off and double check and the passenger side rear tire was low on air the wiring needs some work I was having issues with the lights on my way to my destination. They just need to put more time or a person who knows how to inspect equipment.

Rating:

3.0

Need more workers

Rating:

5.0

customer service was excellent Brittany was was awesome!

Rating:

5.0

Maybe more workers best customer service

Rating:

5.0

My experience was a great one, every associate was helpful and efficient. I was taken care of in a timely manner, I would definitely recommend to others and will be returning in the future.

Rating:

4.0

Quick turn in, was a breeze.

Rating:

5.0

Clean the windshield! It had quite a few bugs.

Rating:

5.0

This location is a lot better than the Crosstown (Port) location.

Rating:

5.0

Nothing to improve. The service and attention were first class. Thank you!

Rating:

5.0

The staff was great!

Rating:

5.0

Thru did great

Rating:

2.0

Two employees were moderately friendly. But one male employee (didn't get his name) must hate his job. He came into the store and yelled out "who's black truck is that in the lot?" It was mine, a long wheel base 3/4 ton in a VERY small parking lot. After telling him it was mine he shouted "move it to real parking spot". I was parked crooked due to the small lot and the length of my truck. He stood there staring at me but the guy behind the counter had my DL and I didn't want to leave my DL just because some idiot is not happy. I stood at the counter ignoring him when he walked up behind the counter and mumbled something to the guy who was working on getting me out of there WITH a trailer (im still a paying customerat this point). After scanning my DL I walked out and moved my truck to a VERY inconvenient location and then he pulled a uhaul 1/2 chevy right in the exact same place where I was parked and he left it there. If I didn't really need the trailer for one day I would have just left it sitting there. Once a handful of people start leaving (or don't go back to that location) that guy won't have a job.

Rating:

5.0

Quick and quality service, overall great experience.

Rating:

5.0

The place is great! I went in there 3 separate times and spoke to 3 different people but they all acted the same in the way they took care of me. They all had that same wonderful attitude. They were helpful and caring. The way the workers were interacting with each other was nice. It seems like a happy place. Great service, like really good.

Rating:

5.0

Excellant customer service, the nice man that helped was great, very helpful and knowledgeable.

Rating:

1.0

The Gm was very rude trying make me seem like I'm lying when I clearly know how much gas was in the truck I'm very disappointed in the service I received I hope to God I never have to use Uhail never again 😡

Rating:

5.0

Great job

Rating:

5.0

Manager Kent Sanders was so helpful Arranged for dolly in Corpus Stayed after hours to return the rig Really made my day

Rating:

5.0

Great customer service, friendly employees, and very attentive.

Rating:

5.0

All the employees were very friendly, informative, and courteousl! Kristi Dunn was very helpful and professional providing the equipment we needed.

Rating:

5.0

Representatives were very helpful and professional.

Rating:

5.0

Great staff.... Everyone working together... Took care of my needs...score a perfect 🔟

Rating:

5.0

The staff was super friendly and helpful! It's always a pleasure doing business with you guys. I rent a lot of trailers and it's not always perfect but your staff at all locations help or fix the problem right away.

Rating:

1.0

this was a fraudulent rental. i tried to call the location, but no one ever picked up. called the 1800 number, but was transferred to no one. this was not my rental, despite using my name, number, and address.

Rating:

4.0

It was all good

Rating:

5.0

The drop off location was not the first one that I locate online they send me to another because was no space but I have to travel more than 7 miles more. Paisano was the first location to drop off the trailer not Montana

Rating:

4.0

Got GREAT customer service from the manager and his staff. The manager went out his way to research the correct trailer for my needs, showed me how to operate the trailer and how to load the trailer, and even hooked it so I didn't get dirty. His staff was the same, polite and even directed me where to drop off trailer and I was done in less than 5 minutes. My compliments to this location. Uhaul, you need to be very proud of these representatives of your company. If I was an undercover mystery shopper, this location would get an A++. Well done guys!!!

Rating:

5.0

Threat customer service

Rating:

4.0

Little wait time, but not bad.

Rating:

1.0

Train your employees better poor coustmer service I called the store to let them know I would be 10 mins late and they said it was fine and then I was tic below 3/8 gas I was supposed to fuel up and the and he told me I can pay $128 or put gas in so I went to put gas in and then he tried charging me $148 he said it was the system and he could not do any thing about it abd I had to pay $30 And tip of that $89 befor I got it what was the point paying $89 and then $39 the manger was rude and lack social skills 0/10 would not recommend this location again it was just horrible

Rating:

5.0

Kristi was friendly , knowledgeable and accommodating!!! Excellent service!

Rating:

5.0

Excellent Customer Service,

Rating:

3.0

Thanks for being there when I needed you.

Rating:

5.0

Personal were very professional and helpful keep doing what you doing and Thanks.

Rating:

2.0

Attendant was not receptive to my questions. Seemed very impatient

Rating:

4.0

This was the best experience I have had with U-Haul anywhere. These workers have it together from start to finish. Keep it up people!

Rating:

5.0

I want you to know that UHaul is very lucky to have an employee like Freddy. He went above and beyond what great customer service is! He is a very helpful and special man

Rating:

5.0

Above average friendly and supportive customer service.

Rating:

2.0

Had reservations for storage when arriving they had no units and sent us across town

Rating:

2.0

I reserved the smaller truck…only to find out it was given to someone else right in front of me. They had no explanation as to why that happened and no resolution, as there were no other comparable vehicles.

Rating:

5.0

I always use this location whenever I need a u-haul in Corpus Christi. Highly recommended.

Rating:

3.0

When I dropped off the trailer a woman didn't assist. I had put the trailer back where I got it. She wanted the contract or trailer #... A gentleman found the contract and checked me out with no questions. The woman had to do nothing more than look up my name but gave me a hard time. Shameful... She didn't even have to stand up... Millennial trash!

Rating:

5.0

My go-to U-Haul.

Rating:

2.0

I have rented unsullied trailers several times over the years. This time I overheard another renter ask for his veterans discount. I was never aware that a veterans discount was available so I asked for my veterans discount. I was advised that since they ran my Amex card already it was too late. I asked why and was told that once they run the card they couldn't apply the discount. Is this company policy or was the employee being lazy. I'm a Vietnam vet and don't expect anything for nothing, to me it's just not a fair business tactic. I know it doesn't much matter to y'all since basically you're the only game in town. Sorry but I just wanted to voice my opinion. By the way why do y'all not advertise the veterans discount?

Rating:

5.0

No recommendations, just kudos. The staff was most courteous at time of leasing and upon return. I highly recommend this location for renting a U-Haul..

Rating:

5.0

Excellent check-in experience.

Rating:

3.0

I got send to 5129 Kostoryz rd Corpus Christi Tx On 03/24/22 around 11 am coming from Ky The 2 women working that day were very RUDE and hateful, not friendly. They were very mean. I walk out and left. I’ll never forget this experience. Arrived in town and got treated like trash. They seem very comfortable acting in this behavior. I was really tired of driving 19 hours from Kentucky and to get treated like this it’s awful. Cg

Rating:

5.0

I have not actually moved in as of yet w be moving in this weekend but am convinced will be as easy as everything else has been with Uhaul! Thank you!!

Rating:

5.0

Freddy the associate was very patient and attentive to our needs. The rental was quick and easy!

Rating:

5.0

The staff are awesome. I highly recommend them.

Rating:

3.0

Some things rusted in the climate control storage. Also my account was debited 2 days b4 everything was moved out and I received NO REFUND!

Rating:

4.0

Our move-out was a disaster. We were not given the dollies i rented and the truck not clean.(San Antonio Valley-Hi) Our movers in corpus were horrible. Left us before the job was completed, were standoffish, confrontational and lied about the condition of our storage unit. They didn’t have masks on when they arrived-despite a staff member having covid. Two teenagers with no experience or people skills. Our house looks like a bomb went off. Hoping we are not exposed to covid as one refused to wear his mask appropriately. Please fire Guardian Services. Very pleased with Uhaul and its staff. Move out paperwork was a breeze and they were soooo nice!!!!

Rating:

5.0

All the employes were very helpful courteous The rates very reasonable..i would definitely recommend this facility to friends and relatives

Rating:

5.0

The staff was very informative and easy to work with.

Rating:

4.0

The AC was almost non-functional so the "climate controlled" storage really wasn't.

Rating:

5.0

Patient, friendly, and courteous staff. Made moving in the storage and returning the truck a hassle free process.

Rating:

5.0

I really like this U-Haul.

Rating:

4.0

The air conditioner aspect isn’t very good. On a hot day, it doesn’t feel like it is even on!!!

Rating:

5.0

Very helpful and expedient

Rating:

2.0

Never answer their phone. Payment never goes through online.

Rating:

1.0

From the time we moved our trailer off the lot and turned in clicker I had to spend 2+ hours on the phone each week when I was sent a late notice bill wanting me to keep paying rent. The late fees and lien threats were obnoxious when each week I called I was told the account was closed and owed nothing to just get larger late fees the following week. Never could reach local store directly always had corporate even after calling local store.

Rating:

5.0

Online was more helpful than in person experience. I saw online available units and had Walked around seeing the storage unit first hand and when I went to speak to the u-haul sales person I was told they were a full capacity. But over all I did walk there the first time just to be told that. Then I just went home booked it online the lady recognizing said we're at full capacity, so I then told the other sales person my recipe and informed them online has them available. Just to inform them not to turn down potential income for the company they represent.

Rating:

5.0

People were great

Rating:

2.0

Young kid who worked on Saturday was not at all friendly or even very competent in his duties. He spent too much time on the premises and not in the office helping customers and he told me that my storage unit was way in the back several buildings over and I walked there in the pouring rain while he drove the rental truck that I just rented so he would stay dry and he didn’t even offer me a ride in the rain. My storage unit was actually 300 feet from the front desk and inside and dry. He wasn’t aware of its location in the least but sent me on.a wet search and he wasn’t apologetic for his lack of knowledge or help while I got drenched, unnecessarily.

Rating:

4.0

Your man working was very helpful

Rating:

3.0

When I try to call the facility, no one ever answers. I was on hold for over 20 minutes while driving TO the place for the first time - to confirm I had a reservation. When I arrived, there were three people behind the counter, two of them were NOT on the phone. Why didn't they answer? That's kind of a pain.

Rating:

1.0

I had items in the Uhaul facility for about nine months. I got behind on my payments. I went to talk to the management. They gave me a payoff amount and said that when I pay this, my debt is paid. Months later, I received a notice saying that I still owed money. I went to talk to them, and the manager agreed that I was now in debt to Uhaul again. He said it was because I left a dresser in the unit. I told him that I did not have a vehicle large enough to remove the dresser. Also, when I paid my debt and was told I was clear, the manager at that time DID NOT say I had to remove every single item. I only left one item, the dresser. Now, the manager has put a lean against my name. This is wrong. I was told that I was in the clear. I do not feel I should have to pay this money when we signed saying I was out of debt.

Rating:

2.0

Lines for service take a London time

Rating:

5.0

Very friendly staff! GREAT people

Rating:

5.0

Super fast service

Rating:

3.0

Storage facility was extremely dirty as were the restrooms in the office area. Most staff members have an attitude. I would only recommend this uhaul storage if it had a complete makeover to include staff both for attitude and for customer association.

Rating:

5.0

I like the helpful, friendly staff, especially Cassandra, your front area climate controlled units, the size choices, and the double lock, pull-open doors.

Rating:

3.0

Security password never allowed access after hours. The staff was awesome. but the computer setup is wonky and NOT user-friendly for the staff.

Rating:

4.0

The security code that was created at the time of rental did not work.

Rating:

5.0

The lady at the corpus location on spid was very helpful and very professional. I think her name was Kristy. Thank you

Rating:

4.0

Light inside the storage unit would make it perfect.

Rating:

4.0

Only problem we had was with the online return process. The link on the text message would not allow us to check in, that we were returning the truck after hours.

Rating:

1.0

The manager was rude as well as one of the girls working there, none of them was helpful at all.

Rating:

3.0

The place I picked up the trailer in Victoria TX was like the three stoogas. Had it hooked up wrong. I found out this when I was turning in the trailer in Corpus.

Rating:

2.0

The costumer service was horrible, the guy (manager) behind the computer was rude with customers, not very helpful, and made the whole process very uncomfortable.

Rating:

4.0

The staff were always friendly and helpful.

Rating:

5.0

The staff was unbelieveably helpful and took away all stress of returning a trailer; as well as, helping us get a storage locker. Professionals at maneuvering the trailer too!

Rating:

5.0

Nothing much to say, they were helpful and polite.

Rating:

3.0

Did not appreciate that after I made my last payment and let the facility know I was no longer going to need the storage unit, they kept calling for a couple month after trying to get more payments!!

Rating:

5.0

Storage is a nice room size but with no light inside,it makes it difficult to go in and gets things out.

Rating:

1.0

There was rat feces in my furniture from storing in the climate controlled facility, and I was locked into the facility for 3 hours until the police came to help. No remote way to unlock and de-arm!

Rating:

4.0

This facility meet my needs and the convenience of this location meet my needs

Rating:

5.0

The staff were accommodating and courteous

Rating:

5.0

We had a wonderful experience and the employees were awesome. Went out of there way to acomadate due too our 18 wheeler. We thank you very much...

Rating:

5.0

Nice people.

Rating:

5.0

Great employees

Rating:

2.0

Gate was left wide open. Rental truck was tucked away back in the storage unit area during my mobile checkin rather than in front with other trucks. My rental truck was practically on empty.

Rating:

1.0

March 18 I picked up a trailer from your Flour Bluff location. He didn't even come outside to hook it up. We were ignored;after we got his attention he tried to get more money--$14.95 to hook it up!

Rating:

5.0

Facility was clean and staff was friendly.

Rating:

4.0

I was pleased with the security Uhaul provided, while my things were in storage. Thank you

Rating:

5.0

Very helpful staff.

Rating:

5.0

It was what i needed. I found very friendly personnel. Thanks.

Rating:

5.0

Great service...

Rating:

1.0

Management made no attempt to compensate me or fix this issue. I have used U-Haul for over 20 years, this will be the last time I do any business with your company.

Rating:

5.0

Awesome customer service. Cody was great and helpful. Rented a trailer and storage room very quickly. In and out without hassles.

Rating:

5.0

I don’t care to leave a comment, however seems like I have to in order to leave anything. I should just forget the entire survey! I would but don’t want to hurt the staff rating for a tech issue!!

Rating:

5.0

Great place to do business. Staff was very fast and efficient. Highly recommend to others, very good experience!!

Rating:

5.0

We got a 26 foot truck...it held a lot of stuff..truck was in great shape and comfortable to ride in

Rating:

5.0

Fast, friendly service