Customer did not leave a comment.Kathleen B.
Customer Reviews for U-Haul Moving & Storage at S Willow
Manchester, NH 03103
(Rt 3 & 293 limited Parking )
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- Propane exchange
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Carlos A.
All the employees were super friendly and helpful!Kristen H.
The truck was clean, but needs major mechanical work. To keep the truck on the road the driver must hold the steering wheel a bit to the left. If the steering wheel is in the neutral position the truck veers to the right off the road. With the steering wheel held a bit to the left it blocks the driver's view of the speedometer.The steering is also loose requiring constant correction. This is fatiguing for the driver.James B.
Car wasn't washed. Had lots of bird poop on itAhmed A.
Rude staff! Didn't have the truck or storage unit I needed. Was sent to a different location to find out for myself if they had a bigger storage unit, which after waiting in line another 45 minutes, found out they do not. I was accused of leaving trash at the location, and they would not give me a refund until she took her sweet time to watch the camera. Finally she came back and told the guy helping me that I could get a refund because the trash was left there the night before. It was the worst experience that I've ever had with any business, and I will never come back! I left out alot, but the whole experience was unreal!amanda c. | First Impressions
Customer did not leave a comment.Alex K.
Customer did not leave a comment.Eric S.
Everything was great. I have rented multiple times from this location and the staff and equipment are always top notchJonathan F.
Customer did not leave a comment.Joe C.
Customer did not leave a comment.Susan G.
The U-Haul associate behind the counter in your Manchester NH office on South Willow Street escalated a simple question I had by refusing to discuss, beyond her offering a cursory and wholly mechanical response which did not answer my question. She then proceeded to walk four or five desk away, along the same counter, which naturally resulted in my voice raising for her to hear me now with her situated literally across the width of the room...She then proceeds with the angry "don't raise your voice" routine. I finally did manage to speak with the manager via phone which was one of my two questions she refused to address initially. He was to call me today (Monday September 19th 2022.) As of this e-mail being typed and sent, no call has been received by me from him; nor had any paper work been presented for me to sign after the pick-up truck and trailer were returned approximately two hours after it was driven from the lot.carl A.
great place and serviceVasiliy P.
Jamal was extra helpful. He made our experience go very smoothly.Susan O.
Toi from Hooksett NH store was awesome!!!john P.
Customer did not leave a comment.Emily W.
You guys did great! Everything worked out perfectly. People I saw were helpful and friendly!Steven C.
pick up process took more than half hour with a long line as there was only person doing the job. i wish UHaul rents something that can be used as a ramp because vans, pick up trucks and smaller trucks do not have a built in ramp for putting in heavy equipment such as lawn mowers etcSudhakar T.
Customer did not leave a comment.Albert J.
Make sure to check you reservations. They ended up canceling my reservation and when I showed up to pick up the truck. Luckily they still have the 20", they reserved me for 6 hour only instead of the original 24hr. I returned it the same night after hours and was charged an additional day. They have yet to respond or refund. Renters, make sure you specify for 24hr even if you don't need it for 24hr so you have yourself covered.JIAN L.
Aside from the trainee who was nice and introduced herself as such, the two other ladies at the desk seemed more interested in reviewing procedures with each other while the one was "checking me in". It was to the point where one would interrupt the other just after she'd asked me a question and the second would engage in the new conversation and completely forget what question she had just asked me. This happened multiple times over the entire course of my check-in process. Then "you're all set" with no explanation of where to wait for the truck or anything else. Had to figure that out for myself. The only redeeming factor in my experience at this branch was the guy who checked me back in when I returned (young guy with a beard who said he just started working there a couple weeks ago). He was totally professional, quick, and very friendly.David B.
Customer did not leave a comment.Evelyn C. | Overall Experience
excellant service..people were friendly and helpfulPaul O.
The young man that helped me get the trailer hooked up (incl purchasing a new hitch and ball and installing it) was great. The woman at the counter was also very helpful and easy going and got me exactly what I needed in a timely mannerJake E.
Customer did not leave a comment.Keiri D.
The location is not easy to get to.Edward F.
I had trouble ensuring that the app accurately reflected gas level. The guys inside the store were extremely helpful and solved everything without me having to lift a finger! Well done. I hope they are there the next time I need to rent.Amanda B.
Customer did not leave a comment.Jennifer D.
Customer did not leave a comment.Eran H.
Customer did not leave a comment.Michael M.
Muy contents con mi storage de excellent calidad. Muy agradecidaSonya C. | First Impressions
I had an excellent experience with U-Haul on So Willow St both with truck rental as well as storage rental. Kristen took care of us yesterday as we were renting a truck to empty our storage then returning both. She was Awesome!!! I would recommend U-Haul to anyone, their service in my experience was second to none😉💯👌tammy m. | Overall Experience
I had a reservation for 10am. This is a very possible time on weekends and there were only 2 agents on duty, one of whom was on the phone from the moment I walked in, for at least another 20 minutes. By then there was a long line of customers behind me. There should have been more than 1 available agent.Madeline S.
Customer did not leave a comment.Likourgos P.
Customer did not leave a comment.susan G.
Hard working and friendly staffRay F.
Customer did not leave a comment.Mitchell Y.
Customer did not leave a comment.carmine D.
Keep on doing this excellent jobJose E.
Have your representatives be a bit more professional, and going above and beyond for customers. Three times I interacted with this store and I had to wait while employees joked, played pranks, and worried about themselves before the customers. Please note that each time I had to interact with store there were more than 3 customers in the store. With that being said, employees were very knowledgeable and able to answer all questions.Angelita E.
Customer did not leave a comment.Bonnie F. | Overall Experience
Smooth experience, thank you!Matthew P.
Customer did not leave a comment.Seyed Abdolreza M.
I'm glad you are an equal opportunity employer. Thank you for hiring veterans at this location.Christopher F.
Customer did not leave a comment.Tyler P.
Get the customer service reps a raise. They work hard, deal with a high volume of customers and a LOT of crazy people. Every time I've come to this location, the staff is inundated with grumpy people trying to rent equipment, and the staff is always quick and courteous - whatever you're paying them, you should be paying them MORE. Just saying.Anna J.
Customer service was incredible and our representative was awesome!JOSEPH H.
Customer did not leave a comment.ROBBIE B.
Customer did not leave a comment.Jack B.
Customer did not leave a comment.Scott T.
Customer did not leave a comment.michael P.
Customer did not leave a comment.William H.
Customer did not leave a comment.Royal M.
Customer service was fast, polite and helpful. I was nervous that it would take awhile after reading reviews but I was there less than half an hour from start to finishJessica H.
Customer did not leave a comment.Barbara B.
Customer did not leave a comment.William O.
I just want to be in and out of there as quickly as possible.Kristinn T.
Everyone I interacted with was fantastic!Cathy S.
Customer did not leave a comment.Jennifer M.
Customer did not leave a comment.Tim O.
Manchester location was great. I rented at a busy time college move in weekends. A different location did not change my pick up time when I called to change the date, so rented my cargo van to someone else. I went to Manchester they were great. ThanksJoyce S.
Customer did not leave a comment.Regina M.
I had a reservation made two months before the date that I requested the vehicle and called a week in advance to ask if I would receive the vehicle. Then the day before I needed the vehicle the time of pick up and the location was changed on me. This was very inconvenient and led to me having to spend a lot more time and money. Last-minute changes to a reservation are not fair to the customer, I ask that you please do not do this to customers in the future.Daniel K.
On the worst days to move EVER, the staff there were kind patient and so professional. They never lost their cool even tho it was a hellish day. Thank youVerlie V.
Customer did not leave a comment.Andrew Z. | Online Move In
Customer did not leave a comment.BETH D.
Customer did not leave a comment.John S.
Customer did not leave a comment.scott D.
Customer did not leave a comment.jessica f. | First Impressions
Customer did not leave a comment.PHILIP C.
Customer did not leave a comment.William J.
Customer did not leave a comment.Valerie C.
Awesomeness!!!✌️😎❤️Robert M. | First Impressions
The vehicle shook all over the road, had only a quarter a tank of gas, had so much damage that the vehicle should have been fixed before renting, and the truck was filthy. My first and only experience.Eric M.
One of top 5 in the country ! I'd say you've done very well. Bangor Maine is also a positive growing location.CHARLES H.
Customer did not leave a comment.Dante F.
Customer did not leave a comment.Steven M.
Key did not work Women ran over with knew one Wish I remembered her name Thank You!!!robert m. | Overall Experience
Very smooth process and I appreciate expectations being set with me for how busy it can be for returns 4pm - 7pm.Fred B.
I I have rented from U-Haul 20 times and this was by far the most thorough checkin process I have had, quick but thorough.Michael P.
Customer did not leave a comment.Kimberly H.
Customer did not leave a comment.Brian S.
This doesn't have to do with this location, but with Uhaul overall. I reserved a truck in July for an August pick and I chose a location in my hometown. I called them a few days before the pick up date and I was told that they didn't have any trucks and I wasn't registered to that location. I had to call the regional office and they were able to find me a truck. Why does the website offer things that can't be delivered? It was very frustrating and I will never reserve online again.Tim G.
Richard and his staff were efficient and very accommodating. One of the best UHAUL experiences I have encountered.A Richard T.
Customer did not leave a comment.Breanna C.
I reserved my trail at the airport uhaul . They always change it to this location. I prefer the airport one as it is a lot cloyto where I live.RICHARD D.
After almost 2 years of using this unit, over $4,000 spent on rent, for a CLIMATE CONTROLLED unit, I came back from my military duty to my stuff destroyed, anything cloth was moldy, anything metal had rust or other forms of water damage. The storage building had a leak in the roof over the past year, the roof was replaced, but I was NOT notified, no text, email, or call, to let me know all of my stuff was in water, and my CLIMATE CONTROLLED unit was no longer controlling humidity. This was unprofessional, irresponsible, and downright negligent. Roughly $2,000 in damage came from a simple lack of effort on their part, and then was told that without their insurance on the unit, it’s not their problem, but that the regional manager would be calling me to discuss it, and have not received anything. Again, their lack of communication showing how unprofessional and irresponsible they are for their facility. I will recommend everyone that I know to go somewhere else, and not waste their money to have their stuff destroyed.Nathan G. | Overall Experience
The ONLY complaint I have is when we are told 'give us a call if you need.more time' and the three times we rented a truck the past 3 weeks we were told no. Other than that this facility went above and beyond our expectations. I would tell customers if you have even a chance that you may need an extension to just extend the rental time by at least 4 hours to be sure so you are not.in a rush. Other than that one minor detail...Uhaul was amazing to us.James W.
Customer did not leave a comment.David T.
The personnel that helped me were very helpfulMatthew D.
The crew here is amazing! Friendly, knowledgable, and helpful. When a truck I reserved turned out to be double booked, the whole team worked together to find a solution and I was on my way in my rental truck in minutes. These guys all need a raise!Brandon R.
Customer did not leave a comment.Maurice D.
Customer did not leave a comment.Anthony S.
Slow and poor customer serviceAndre C.
Customer did not leave a comment.akui D.
Easy pick up and drop off!Kristen M.
Customer did not leave a comment.Sheri S.
Customer did not leave a comment.Joaquim G.
Customer did not leave a comment.In Beom C.
Customer did not leave a comment.Lyndsie M.
Very polite workers did hookup and returnCarol B.
Customer did not leave a comment.Catherine N.
Customer service was great at pick up in NH and drop of in NC. We had a good experience and will use on our next move.Lisa G.
Very easy transaction.Allan M.
Everything was fast and easyRyan P.
The desks were empty when I arrived and me and 4 other customers were standing waiting for an associate but I am guessing things were hectic for staff. YOU WERE ALL VERY PLEASANT AND EFFICIENT.Stanley M.
Customer did not leave a comment.Johanawilda B.
Customer did not leave a comment.CHASITY T. | First Impressions
Customer did not leave a comment.Evelyn C. | First Impressions
Everything was great and smooth aside form the long wait in the lobby.Jessica W. | First Impressions
Even though they were very busy with customers on the phone, they were still available to assist, in a kind and efficient manner.PURCELL P. | First Impressions
Mice ruined half of my stuff in storagesharon b. | Overall Experience
Facility and staff top notch My favorite storage facility by far Very pleasedPatricia P. | Overall Experience
Customer did not leave a comment.hamida d. | First Impressions
Customer did not leave a comment.William K. | Overall Experience
Customer did not leave a comment.BOBBY B. | First Impressions
Excellent staff and very helpfulMarquee B. | First Impressions
Did not like that you have to stand in line twice when you rent a U-Haul and rent a storage spent so much time wasted standing line. But besides that the staff was nicealicia c. | First Impressions
Customer did not leave a comment.Eduardo R. | First Impressions
Customer did not leave a comment.Kenneth S. | Overall Experience
My customer experience was great until the new female assistant manager was hired. She’s rude jusgemental snobby and I’m not be in customer service at all. She will be the reason that place will lose customers I’ve had friends with me that were thinking of getting a unit there and then saw how she was with customers and instantly changed their mind because of her attitude and judgmental behavior. She is the reason I refused to fix my account work that store. Other than that the rest of the team is amazing but she brings the 5 stars down immensely.Jessica C. | Overall Experience
Customer did not leave a comment.Jessica L. | Overall Experience
Richard and his team at the S.Willow location in Manchester NH are very friendly, helpful, and excellent at what they do. They are a well oiled unit, and work extremely well together. They deserve raises. Thanks to them again, for everything.Wade W. | First Impressions
Customer did not leave a comment.timothy c. | Overall Experience
It seemed like every time I went there they were waxing the floors so I’d have to come back or wait. The door to the unit was not on level so it was extremely difficult to get my lock on and off so much so that a few times I couldn’t open it or close it so I’d have to call a friend to help me or even have to come back or leave it unlocked. Trying to get through to the location itself was always an issue, I’d always get sent to the call center.Maria B. | Overall Experience
Customer did not leave a comment.Xavier O. | First Impressions
Customer did not leave a comment.Michael M. | Online Move In
Customer did not leave a comment.Maria D. | Overall Experience
Customer did not leave a comment.Cynthia E. | Online Move In
Customer did not leave a comment.nokomis f. | Overall Experience
Customer did not leave a comment.Eleanor H. | Overall Experience
The front counter ladies are always rude, never a thanks or please or politenessTamara L. | Overall Experience
Customer did not leave a comment.kevin d. | Overall Experience
Supposed to have climate control and I was paying for it ,it was so cold i side , some of my stuff got broken because it was too cold was 52° ,when I used to rent before it used to be 65 and I asked them to put it up to 65 one girl was rude to me , she said it needs to below 55° , that’s not climate control to me sorry .then they upped my rent and i was only there 4 months. I wont rent from uhaul ever again . Plus i didnt feel safe . One guy was sleeping in his storage that was next to my first storage , then had to park outside because both stall where taking up by guys doing drugs in their cars , smoking and working on his car . I told someone about both Incidence. I didnt feel safe going alone .Marie G. | Overall Experience
Customer did not leave a comment.peter L. | Overall Experience
Customer did not leave a comment.Keagen F. | Overall Experience
Customer did not leave a comment.Denise M. | First Impressions
Customer did not leave a comment.Needful Things a. | First Impressions
The day I moved into the facility on my current unit there was snow everywhere making it difficult to move into the facility. I was promised 1/2 off of the unit for all of the issues, however I am uncertain a credit was applied. The sliding electric door was stuck and had to be held open manually. There were numerous tows blocking the entrance and I was unable to access the closest door to my storage unit. I have pictures that document these facts. A $400.00 air conditioner was stolen along with other items and boxes out of a unit I vacated. When I requested a claim be filed for theft I was continuously put off and have dealt with retaliation for speaking up for my legal rights. I was forced to contact the main office and reached someone who finally gave me the regional managers telephone number, as no one would provide the regional managers telephone number to resolve basic issues. Brittani, the Regional Manager was very helpful and professional. I was lied to and treated poorly and bullied by the current S. Willow facility manager, Richard. Before I spoke up in regards to the theft I had no issues with U-Haul. I would not recommend anyone rent from this facility. I am out a $400.00 air conditioner and other belongings that were stolen out of a storage unit I rented. I paid for insurance on the storage unit and the insurance should have covered the theft. After speaking up about the theft I faced retaliation and would never use this facility again. I no longer trust the facility manager, Richard at South Willow Street U-Haul. The previous manager was respectful, kind and caring. The current manager is unprofessional, rude, abusive and does not respect the customers, or honor his spoken words. I am thankful for the Regional Manager Brittani for professionally and maturely handling my concerns, however the fact still remains that a theft took place and U-Haul refuses to take responsibility for this criminal action against me. U-Haul retaliates against those who are robbed at this facility. I have met several amazing young women staff at this facility who went out of their way to provide kind and caring service, however with the current facility manager they are afraid.Carol P. | First Impressions
Very curtious staff, very knowledgeable, and immaculate place. I would do business there in the future!JOSEPH M. | Overall Experience
Jamie was extremely nice she had a great sense of humor! Best customer service I’ve ever had.Skyler R. | First Impressions
Your assistant manager was a doll and eased the stress of moving and the original storage unit we had purchased elsewhere being too small. Very kind and generousStephanie H. | First Impressions
Customer did not leave a comment.Gregory H. | Overall Experience
Jaime and Richard were more than helpful. Highly professional. Kudos.Patrice S. | First Impressions
Customer did not leave a comment.Allen D. | First Impressions
It’s been a very hard time during Covid. Many people have been affected and are still struggling very much so. The uhaul on S. Willow we’re totally 💯 percent fare with me. They really tried to help me not lose my personal belongings. The store manager was so helpful. I believe his first name is Ron. Thank you so much S. Willow Store. Manchester NHcheryl p. | Overall Experience
Customer did not leave a comment.DIXIE T. | Overall Experience
Customer did not leave a comment.Kate C. | Overall Experience
One of the best teams I have ever had to deal with in over 40 years especially Sonia!JOSEPH M. | First Impressions
Customer did not leave a comment.Anna B. | First Impressions
Customer did not leave a comment.Larisa R. | Overall Experience
Customer did not leave a comment.Amy P. | Overall Experience
Customer did not leave a comment.Jennifer S. | Overall Experience
Customer did not leave a comment.HELEN B. | Overall Experience
Customer did not leave a comment.Richard R. | Overall Experience
Customer did not leave a comment.Donald H. | Online Move In
Customer did not leave a comment.William M. | First Impressions
Customer did not leave a comment.Mark A. | Overall Experience
Smooth and easy lease process.Andrew H. | First Impressions
Staff was really helpful and friendlyAPRIL S. | Overall Experience
The storage is good enough for me and it’s great you everyonedaniel d. | First Impressions
Would've continued to store with Uhaul but the fact the rate continously went 3-4 by $5 ea time when nothing changed as far as the unit itself.MICHAEL B. | Overall Experience
Super easy experience. The code I was given online didn't work, but the employees were very friendly. Got me set up with a card to get in and out, showed me how to use it, and were just genuinely nice. Definitely made the right choice using uhaulJonathan S. | Online Move In
Customer did not leave a comment.Clifford G. | First Impressions
Customer did not leave a comment.Danielle L. | First Impressions
Customer did not leave a comment.karen s. | Overall Experience
The customer service representative I had was awful she refused to rent me a box truck at first she said there was some available and then she told me there was none she seemed to be overwhelmed because the line was long and there was only one other worker so I called my friend inside the store to rent a box truck and sure enough she gave her one the sales representative name was andrea she needs to be retrained because her actions was not okaytashina r. | First Impressions
The only thing is the yellow curbing by the enter doors. I have tripped a couple of times, because you have to step over when your unloading. But I learnt to go around. Thank you!Suzanne B. | First Impressions
Great staff alway so helpful and fun to be around.They always go the extra mile when I need a trailer or storage Great people to work with !!!! Makes me want to work there!!! Thanks for every thing Rick GendronRichard G. | Overall Experience
Customer did not leave a comment.maX T. | Overall Experience
I needed a larger unit. I asked the person working, who told me to bad, without suggesting another location less than 10 min away which had over 500 empty units. I had to find this out on my own, and now have to move the items we already had put into this storage unti another day.Carisa K. | First Impressions
A friend worked here many years agoSusan B. | First Impressions
Customer did not leave a comment.rene c. | Overall Experience
I had a hard time contacting the specific storage unit to explain our situation. My boyfriend was eventually able to stop by before office hours ended to get our info (so we could come back later) but it was a very stressful situation trying to figure things outSavannah M. | First Impressions
When I got there the Staff was on his cell phone and me and other gentleman behind keep saying hello the staff won't answer us, his head was facing down on his phone, 1min later after I said are you going to help us or not he then raise his head and a phone call came in on his cell phone and he picked it up and keep us waiting still. The staff is a big guy I believe his name his Chris I don't quite remember. Such a bad experience with the staff.Joy I. | First Impressions
Customer did not leave a comment.Derwood H. | Overall Experience
Very friendly and politeMarie G. | First Impressions
Told me I got a $70 room (I asked for the cheapest due to little storage) then the bill comes and it’s $120!! They messed up on their end and I got stuck paying $50 more. They gave back the late fee but still if I have paperwork for a $70 room I expect to pay $70 for said room.Mckenna L. | Overall Experience
Customer did not leave a comment.Julie M. | Overall Experience
Customer did not leave a comment.Samuel S. | First Impressions
With the exception of occasional entry card glitches, the experience was wonderful.Kathy M. | Overall Experience
Customer did not leave a comment.Justin H. | First Impressions
Customer did not leave a comment.Mark A. | First Impressions
Customer did not leave a comment.Deborah D. | Online Move In
Customer did not leave a comment.Kenneth S. | First Impressions
Customer did not leave a comment.Randy B. | First Impressions
The onsite manager was fantastic. She asked it unit was expected. When I said no because it wasn’t big enough she quickly offered another option.Alex T. | Online Move In
Ariel is the greatest! She always greeted me with openness and respect! Even when I was late on my storage! She is top notch you should promote her! She is the reason that I’m still a client!Anthony H. | Overall Experience
Customer did not leave a comment.George P. | Overall Experience