Customer Reviews for U-Haul Moving & Storage at South Blvd

Rating:

1.0

Extremely rude staff. BS excuses followed by attitude to upcharge customer not in line with U-Haul public information. Workers wear camera recording glasses to try out you on their social media. Truck smelt like marijuana.

Rating:

5.0

These guys/gals are always spot on; professional, courteous and friendly. The equipment is in great shape every time. Pleasure doing business with people that care.

Rating:

1.0

I rarely leave negative reviews, but my experience at the U-Haul South End location in Charlotte was disappointing from start to finish. I picked up my rental on Friday, July 10, and what should have been a quick process ended up taking well over an hour just to receive the vehicle. The entire experience felt disorganized, and there was very little urgency or communication from the staff. When I finally received the truck, I immediately noticed there was equipment inside that did not belong there and should have been removed before the vehicle was rented. On top of that, the fuel level was sitting on "Low Fuel," which is unacceptable for a rental vehicle. Instead of being able to start my move, my first stop had to be a gas station to ensure I wouldn't run out of fuel. The customer service was equally disappointing. The employee working behind the counter appeared to be more focused on closing and leaving than helping customers. She had a noticeably poor attitude throughout the interaction and made very little effort to provide even basic customer service. Rather than taking ownership of the delays and condition of the vehicle, she casually suggested that I "come back tomorrow and get a discount." That response was frustrating and completely missed the point. I had reserved the truck for that day and had a moving schedule to keep. Returning the next day was never a realistic option. Overall, the experience reflected a lack of preparation, professionalism, and customer care. When customers reserve moving equipment, they're often working on tight schedules, and delays like this create unnecessary stress. I hope management reviews the service standards at this location and takes steps to improve both the vehicle preparation process and the level of customer service being provided.

Rating:

5.0

Extremely nice and fast service. Vehicle was just as described.

Rating:

5.0

Very helpfull

Rating:

4.0

The young man who checked us in was working by himself and had a line out the door. It was a Saturday morning in July and super busy. He did an excellent job going as fast as he could with a positive attitude. I’m not sure if his coworker didn’t show but I hope you don’t normally schedule only one employee at that site with that many rentals at once. Kudos to that worker.

Rating:

5.0

I experienced great customer service.

Rating:

4.0

Service was excellent - 5-star - friendly & professional. However, the truck had issues with the transmission - would barely shift out of first gear.

Rating:

5.0

The s hooks on the trailers that have a black cable instead of chains are bigger than the ones with chains. They wouldn’t fit in the holes on my husbands vw atlas v6(towing capacity 5k lbs) We wound up having to take two cars so I could attach it to my jeep. Please come up with an adapter or other solution.

Rating:

1.0

Got there at 840am as I had checked in the day before for self pickup. When I arrived the male employee on premises barely wanted to answer my question about picking up. Said we’d have to wait til 9am because you can’t mobile pickup a 20 foot truck? Makes no sense, as I checked in the day before for it. The girl at the desk had no clue what she was doing, and I assume the manager, older lady, stepped in to help us. She handed me the key and told me the truck was in back in the gravel lot. Truck wasn’t there. Walked back up, and found the truck literally in front of the building. It was parked in a tight space that I myself, had to back out. If you’re going to make the people renting your trucks for high prices, back out of tight spaces, maybe install backup cameras? Do better, Uhaul.

Rating:

5.0

Smooth drop off.

Rating:

1.0

My experience at this location was extremely disappointing. The staff were unprofessional, made inappropriate sexual comments about customers, and came across as rude and unfriendly to all customers throughout my visit. The overall atmosphere was neither welcoming nor customer-focused. In addition, the location did not honor what U-Haul's online customer service had promised, which made the experience even more frustrating. Based on my experience, this was one of the worst U-Haul locations I have visited. I would recommend avoiding this location if possible.

Rating:

5.0

Raymond - store manager was outstanding.

Rating:

5.0

Radio did not work in the vehicle, not a big deal as it was a local rental but may bother renting longer trip

Rating:

5.0

From the moment I walked in I felt very welcomed. The customer service was 2nd to none! I'm a repeat customer and will continue utilizing thus location.

Rating:

5.0

Excellent friendly service

Rating:

3.0

N/A this facility was closed when I did my drop off. The Uhaul app never works to do self check out. You all need to update their website to make this process easier for customers because I rent a lot from Uhaul and any time I have to do it self return the website and the app never work you cannot log onto it.

Rating:

1.0

The vehicles are anxient, extremly hard and old to use. The Pick up and drop sytem is so complex and no help from employees.

Rating:

5.0

Dominique was amazing always use this location

Rating:

5.0

The rep name Tyrese was so professional.I was having a rough day leaving my great aunt funeral and still having to move by a deadline he was kind.He was a great listener and just a wonderful employee.More employees should be like him he made my uhaul experience better and my day too!

Rating:

4.0

The van smelled like cat pee when I picked it up

Rating:

1.0

Continue to get unnecessary charges to my account.

Rating:

4.0

We dropped off after hours, so we didn’t interact with anyone. However, the app was helpful.

Rating:

2.0

The Truck's alignment was WAY OFF, and the Truck shook the ENTIRE time you drove it. The pick up was easy.

Rating:

5.0

I have a U-Haul facility closer to my apartment; however, many reviews of that location left me feeling anxious, so I went with the masses and chose a location slightly farther from home with better feedback, and was glad I did. Check in was easy; the clerk was friendly and professional. They had my equipment ready (furniture dolly, pads, van) with no rental surprises. After driving the van 700 miles, I returned it the following day with the app-- also a simple process, and I was once again on my way. Thank you.

Rating:

4.0

The check-in is too slow. Needs to be faster. Information collected during reservation should be used at pickup.

Rating:

3.0

Equipment was fine, the staff was borderline rude so if your ok with that and there are no issues with the equipment then this location is serviceable.

Rating:

3.0

After I got my trailer home and started loading my merchandise, I noticed that there was an oily residue on the floor of the trailer. I looked inside the trailer at the rental place but did not check the floor there. When I returned the trailer Monday afternoon, I mentioned this to the service person when he helped me remove the trailer. He said he would talk to the manager about it. I did not hear anything back. Also, I was contacted by a service person Tuesday asking when I was going to return the trailer!!? I told her I return it Monday afternoon, and the gentleman said he would check me in, but apparently never did. I have not had good customer service with this location since the manager Keith left. I am a reoccurring customer due to my art business, and he and his service people treated me very well. Since he left and they left, the rate of customer service at this location has dropped tremendously.

Rating:

5.0

Staff were friendly and helpful!

Rating:

5.0

They were kind and organized.

Rating:

5.0

Well located and good service. If you need moving supplies this is a great location.

Rating:

3.0

Manager is terrific, first time anyone has ever asked how my experience was. She needs some employees that want to be there. She shouldn’t have to lift heavy trailers, put a tongue jack on all of the trailers.

Rating:

4.0

the email confirmation showed a different pickup location than where it actually was, which i did not realize until i opened the app to check the vehicle out and it told me i was not at the pickup location. the person at the front desk said this happens a lot

Rating:

1.0

I had online reservations for 5:00am - the truck was block in. Calling into the 800 they tired to help me get into a truck them. I went to three different store to no avail. Each time the information provided to the lady at the 800 call center was incorrect. No keys; No trucks. Finally went back to the original store 2 hours laters bc the call center was not able to help either; the manager was able to get me a truck them. i ended up paying double that day and waiting on a refund for one of those charges.

Rating:

5.0

Front desk girl on sat 6 morning was a great customer service

Rating:

2.0

The drop of lame was backed up to the street. I had to sit in the shopping center across the street to see if someone would pull the trucks forward. The guys outside ignored me. There was only one guy inside and a line of customers. Ultimately I found out I could have just handed the guys outside my key. Took 30 minutes for me to find that out.

Rating:

5.0

Alicia Douglas made this experience much better than I could have anticipated. She was extremely knowledgeable, courteous, and efficient. She was able to handle large numbers of people (all in a hurry) with confidence and grace. I was very impressed.

Rating:

4.0

Have more personal working at peak times.

Rating:

5.0

All good

Rating:

5.0

I had trouble with the ignition. It was very hard to turn the key to make the engine start.

Rating:

3.0

I requested a receipt before leaving the location so I could verify that I was being charged correctly. The front desk associate advised that the receipt would be emailed to me. However, upon receiving the emailed receipt, I noticed additional charges that were not disclosed or communicated to me prior to my departure. These charges should have been presented and explained at the time of checkout so I could review and address them in person.

Rating:

2.0

Just disappointed they didn’t have the equipment I reserved

Rating:

5.0

Service was great upon picking up and dropping off the equipment

Rating:

2.0

There was only one person assisting customers at the checkout desk. We showed up at 8:20 for an 8:30 reservation of a van, and it took 25 minutes to get helped. The worker didn't seem to have any urgency or care for how slow he was moving. When I made the reservation online, I was able to opt out of the insurance option. When we checked in though, he told us it was mandatory for vans and I cannot opt out, even though everything online indicates I can. That should be better communicated, or just not an option if a van is selected during the reservation process as that was like a slap after the long wait

Rating:

4.0

Checkout staff were super helpful.

Rating:

4.0

Provide speed control in the truck. Driving 550 miles without speed control is a real challenge. Speed control would be very helpful.

Rating:

5.0

Very friendly and helpful staff

Rating:

3.0

No pads, had to pay $45 to buy them. Felt like a scam. Reserved two utility dollies, they said they only had one to give me. Saw others sitting outside.

Rating:

1.0

Set a reservation for a trailer and moving equipment and none of the things I reserved were available, except the trailer.

Rating:

5.0

For being in Charlotte for over 15 years, this is by far the best location to get any U-Haul or U-Haul items from. The customer service is awesome. The guys cleaning the trucks and vans are awesome. I suggest this place over any other place in North Carolina.

Rating:

5.0

Great job.

Rating:

2.0

They had none of the extras I paid for. Also was sent to 2 different uhauls because they did not have the truck I paid for. This delayed my move by 2 hours causing the movers to have to wait on me.

Rating:

3.0

This was the 2nd rental getting a truck without full tank of gas.

Rating:

5.0

It was overall a great experience personnel was friendly and always helpful. My things were secure. The only thing is the storages don’t have lighting, but for the rest, it was awesome.

Rating:

5.0

The staff at this facility were always very courteous and helpful when I had to access the unit. Thank you!

Rating:

5.0

Natasha B. was extremely helpful, professional and patient as she was the only person wounded the office. She apologized for the wait and concentrated on my request during my time with her. She is an excellent employee.

Rating:

5.0

My move out date was on 01/31/25

Rating:

4.0

Friendly staff

Rating:

1.0

I have never had so many problems ever with a UHAUL storage facility. When Mr. Micheal was there is was very professional. This GM is very unprofessional and some of his team are not professional as well. I will never recommend anyone to go to South Blvd. Location. I am so glad to be out of there. They can say what they want to about me it is perfectly fine but I know I was a woman of my word when I paid my bill and explained every to them when I had a situation. I will never recommend anyone to this UHAUL and where that GM goes do not put your things in any storage he is at. I do not care how long he has been with Uhaul company. This GM does not know how to operate this facility professionally. They do not smile , they hang up the phones, they don't answer, they ask you if you in default around other customers. Smh thank God I'm out!!!!

Rating:

3.0

Staff was friendly and accommodating. No air in indoor facility, water damage in outdoor unit, semi truck blocking way and not moving which was frustrating because we had movers we were paying by the hour.

Rating:

5.0

I'm very gratefull for all the help we received from Mr. Washington, and all the U-Haul staff at South Boulevard. Mr. Washington was always nice, gentle, and very helpfull. Thank you so much, you all. 100% recommended.

Rating:

1.0

Closed storage … no compensation …. Reserved at another facility weeks ahead of time and when the day came to move in they claimed they didn’t have space was forced to find storage elsewhere …. Had to rent a truck to move things from storage that closed and had t pay full price even after driving around looking for where to store my belongings since my reservation wasn’t honored … I don’t see myself using Uhaul again

Rating:

1.0

They gave me a raggedy truck…. One of the people on the phone was rude a didn’t know how to communicate. It was kind of hard to get my stuff because a lot of people was trying to move out since we were forced to move due to the city. The same unit I got from U-Haul I went to public storage and it was $100 cheaper inside a building climate controlled.

Rating:

2.0

I was forced to move out because they were removing the building I was using and didn't offer me any alternatives. I was forced to rent a trailer to remove my contense and the sales person assisted me by slouching back in a chair with an attitude showing no respect for the customer. I will not be back!

Rating:

4.0

The automatic lighting came on and off in the storage area, meaning we were packing storage in the dark about half the time. Security was just fine.

Rating:

5.0

MR Keith washington is one of the best customer service provider

Rating:

3.0

We are having to vacate our storage unit because UHaul is shutting it down. Wish we had known earlier than 30 days notice that this was going to happen. We liked the location and it was accessible but that doesn't matter if the unit is no longer available. You can do better than giving someone 30 days to move to another location.

Rating:

4.0

During move in staff was very helpful and was very positive

Rating:

5.0

The manager and his staff was very kind and good

Rating:

5.0

Keith and his staff were very courteous and professional. They were helpful in my time of need. Thank you so much

Rating:

5.0

The general manager Keith is a nice guy, professional and very courteous. I am big on customer service and because of my interaction with Keith I will recommend this specific location to my friends and family.

Rating:

5.0

No additional comments.

Rating:

5.0

I cannot thank the employees enough for helping me find my things and assist me with the movers who decided to leave my belongings there without informing us ahead of time. Thank you again 💓

Rating:

5.0

Keith Washington is the Manager for good reason . He is professional, helpful and knowledgeable about the rental trial and storage units .. my truck was ready when I arrived .. the entire staff at this location were kind helpful and hardworking they really were busy and all of the employees seemed to work together to get the customers served . Even waiting in line I was cool with it bcs I could see their hustle to get us moving as quickly as possible ..my experience I must say was perfect from start to finish I dislike moving but this uhaul location made a tough job easier . Thank you Keith and your entire Staff!!

Rating:

5.0

Excellent service. Staff was exceptionally polite

Rating:

2.0

They over charged me for a uhaul

Rating:

5.0

Everyone that worked at this branch was absolutely amazing and very professional. The best customer that I have experienced in a while. Thank you team! Keep up the great work!!

Rating:

1.0

The advertised unit was not available and they charged me the insurance which was promise to be refunded and they never cancelled the rental contract either so my first month was charged as well. This took weeks and weeks to get resolved through 2 National U-Haul numbers. The local store manager never responded to any of my approx 6 emails

Rating:

5.0

I had my unit for about 2 years, maybe longer. The store manager, Keith Washington has always shown top notch professionalism. From the first time I entered the store, his interactions with not only his team but the many customers was seamlessly smooth, relaxed and efficient. He should be commended on running a 5 star operation! Additionally, all communications regarding payments, etc. have always been prompt and the online account system is one of the best platforms I’ve navigated as a customer. I’ll be sure to share my review with all the local social media platforms as well as Yelp and the BBB. Well done and all the best to you and your outstanding team! Until next time, it’s been a pleasure. Chris [redacted]

Rating:

5.0

Mr. Keith was a very nice manager Thank him so much

Rating:

4.0

Keith the GM was great at all times.

Rating:

5.0

Keith was a very helpful representative.

Rating:

5.0

Manager Keith has a keen eye for the operations and organization of this Uhaul facility! 5 ⭐️ !!

Rating:

5.0

The staff do a great job

Rating:

5.0

Keith and the team at South Boulevard U-Haul are AWESOME. Professional and friendly. Couldn’t do enough to help. Moving is so stressful and they go out of their way to make it easier. Thank you so much.

Rating:

5.0

The whole staff was great, polite, and professional. Everyone deserves a raise.

Rating:

3.0

Always had to ask to have door open to access

Rating:

5.0

This location seemed to be well run and busy.

Rating:

1.0

Worst storage ever! My daughter passed away in North Carolina. I lived out of state. I put her belongings in storage. For close to 10 years I paid on time every month. When I summoned the courage to get her things I came back to the storage. It no longer had a ceiling. Wire mesh covered the top. I had rented a large trailer for all her things. When I went into the storage it had been ransacked. The majority of my daughters belongings were gone. I found items that did not belong to her on top of the few boxes that were hers. . I took the few boxes and went home. All the years of paying on the storage were for not. The precious items I had from her life were gone forever. Not from fire or a flood but from thieves rummaging through what was left of my daughters life! To add insult to injury, a few weeks later I get a call requesting payment on the now empty storage. The entire experience was outrageous!!!!

Rating:

5.0

I was quite surprised at the i have everything fit wit room to spare especially for me being short . all and all i like everything and the fact the first is. month FREE

Rating:

5.0

Everything was great

Rating:

5.0

Keith gave me excellent service and was very helpful.

Rating:

5.0

The staff was always very helpful and courteous. Went above and beyond!

Rating:

5.0

Great customer service

Rating:

5.0

This is a busy place, but their customer services never shows you that they don't have all the time in the world for you. Great staff!

Rating:

5.0

The employees at this Uhaul location go above and beyond to make sure customers are taken care of!

Rating:

5.0

very friendly and efficient!

Rating:

5.0

Taheem was AWESOME!!

Rating:

5.0

Very friendly and easy to work with. Great facility.

Rating:

4.0

Management staff was helpful snd friendly on ever visit

Rating:

5.0

Excellent service at this location! The employee there handled several customers at once with skill and willingness. It was very busy for him on a Saturday, but moved quickly and efficiently.

Rating:

5.0

I had to move quickly this weekend, and this team made it easy. When I was stressed or upset they were patient and kind. I deeply appreciate everyone for helping me in my time of need. THANK YOU. :)

Rating:

5.0

Uhaual made my whole move a positive experience.

Rating:

4.0

Hours is not 24 hours another then that everything was good. Thanks

Rating:

5.0

Very nice facility