Customer Reviews for U-Haul Moving & Storage at UNCG

7,029 reviews

911 W Gate City Blvd   Greensboro, NC 27403

(336) 272-5683

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(336) 272-5683

911 W Gate City Blvd
Greensboro, NC 27403

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Drop off was easy. We dropped off during business hours. The attendant met us at the truck. We never even had to go inside.

JONATHAN K. 
Rating:
4.0

Customer did not leave a comment.

MUSTAIIN L. 
Rating:
5.0

Customer did not leave a comment.

JERRY W. 
Rating:
4.0

Customer did not leave a comment.

Ahtitya S. 
Rating:
5.0

Customer did not leave a comment.

JULIE J. 
Rating:
5.0

Customer did not leave a comment.

BREANNA C. 
Rating:
5.0

Customer did not leave a comment.

EMMETT G. 
Rating:
5.0

Excellent customer service and accommodating my needs and requests - especially a skinny caucasian guy. Sorry, I didn't get his name. He made extra effort.

Debbie H. 
Rating:
5.0

Customer did not leave a comment.

MILTON S. 
Rating:
5.0

All of the workers were truly amazing, so friendly and very helpful!!

TINA R. 
Rating:
4.0

The inside of the cab had not been wiped down after previous use. With Covid going on you would think this would be a priority. There was coffee or soda spilled on console, steering wheel was sticky. Customer service at counter was excellent.

CURTIS B. 
Rating:
5.0

Prompt, courteous staff; my after-hour return was made easy.

Thor S. 
Rating:
5.0

Customer did not leave a comment.

JULIE B. 
Rating:
5.0

Customer did not leave a comment.

TAMMY G. 
Rating:
3.0

It was given to me with no gas at all. I could only go 2 miles and it had no oil in it at all. They told me to drive it back to the rental center. I could have blown the engine. This was a terrible experience.

Brycen G. 
Rating:
5.0

Great service

RAYMONDCHRISTOPH S. 
Rating:
5.0

Need more workers. Had to wait awhile just to return a truck.

Lisa Y. 
Rating:
5.0

Great staff and communication. Overall experience was solid. Thank you Uhaul

Gail J. 
Rating:
5.0

Customer did not leave a comment.

SABRINA D. 
Rating:
3.0

Customer did not leave a comment.

CHARLES G. 
Rating:
3.0

I reserved a tow dolly a couple of days before pick up. I waited in line 45 minutes before I was waited on. There were two customer service reps helping customers. There were four customers total including me. It shouldn't have taken near long to wait on four customers

RICHARD C. 
Rating:
1.0

I WAS OVER CHARGED, THE EMPLOYEE JUMPED IN THE PICK UP TRUCK ONCE I DROPPED IT OFF AND HE DROVE OFF IN IT PUTTING EXTRA MILES ON IT AND YOU ALL CHARGED ME FOR HIS EXTRA MILES, THE PERSON ON THE INSIDE NDVER CAME OUT TO CHECK THE MILLAGE THEREFORE HE WAS UNAWARE OF THE GUYS OUTSIDE DRIVING OFF IN THE TRUCK ONCE I DROPPED IT OFF. I WILL CONTACTING YOUR COOPERATE OFFICE AND I WILL BE REACHING OUT TO THE BBB TO REPORT YOUR COMPANY FOR ALLOWING YOUR EMPLOYEES TO MISS USE THE VEHICLES AND YOU ALL CHARGE THE CUSTOMER FOR THEIR WRONG DOINGS

ANDREA R. 
Rating:
5.0

Every one was very friendly and most of all helpful

Rebecca H. 
Rating:
5.0

Customer did not leave a comment.

CHANTELLEMONIQUE J. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL F. 
Rating:
5.0

Everything is always top-tier it is such a easy process and the people that work in this location know their job I really appreciate them for making moving easier thank you

DESTINY D. 
Rating:
5.0

Customer did not leave a comment.

Todd S. 
Rating:
5.0

Center personnel has always been helpful, courteous and professional. I utilize U-Haul equipment services on a frequent basis and wouldn't shop anywhere differently.

DELORES G. 
Rating:
5.0

Customer did not leave a comment.

Douglas C. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
4.0

Customer did not leave a comment.

BRANDON K. 
Rating:
5.0

Mr Bryant, has to be one of your best employees. He needs a job training every dealer and employee how customers should be treated. The dealership at 1820 Battleground Ave. Greensboro NC needs help.

WAYNE B. 
Rating:
5.0

Customer did not leave a comment.

ASHANTE T. 
Rating:
5.0

Very polite & helpful. Would definitely use again

PORSHA C. 
Rating:
5.0

Customer did not leave a comment.

Floyd D. 
Rating:
2.0

I paid for insurance and the truck had got stuck and the u haul place was very unimpressive. I had to pay to get the truck out of my yard and it was only about five feet in the yard. And it's funny because as big as a u haul truck is; it doesn't have positive traction. Built poorly and waisted alot of money.

WILLIE P. 
Rating:
5.0

nothing employees are great and quick

Alan R. 
Rating:
5.0

Make sure the equipment is in good working order and all the problems registered

IGNACIO C. 
Rating:
3.0

Customer did not leave a comment.

ASHLEY P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
4.0

Hire more help.

DELORES J. 
Rating:
5.0

24-hour return entrance more accessible. Loved the service I got!

RAHEIN J. 
Rating:
5.0

Customer did not leave a comment.

TYJUAN P. 
Rating:
5.0

Customer did not leave a comment.

Bradford M. 
Rating:
3.0

Customer did not leave a comment.

Shamone C. 
Rating:
3.0

The England light was on. And it say no oil. But they didn't change it. Good on gas. But I normally get charged a weekly rate plus 29 mile. But this location did 59c.

Krystina K. 
Rating:
1.0

Now you have the district manager there or the U-Haul place and he acting nasty argue with customers bad attitude like you just don't want to be there mad because I ask about a dolly to help me move. My mother law and I will never go back to this place why I'm living on this earth. Unacceptable uhal company.

JASMIN L. 
Rating:
5.0

Customer did not leave a comment.

Earl G. 
Rating:
4.0

Customer did not leave a comment.

Renata M. 
Rating:
5.0

Everyone was outstanding!

Matt H. 
Rating:
5.0

Thank You From deep down in the splashing, dashing, restless sea that is I ❤ For Everything. Team U-haul saved the day to the rhythm of A Tribe Called🧚‍♀️🎶🌙🌚✌📦🗃🧃🕊🌹Phife 4 Life, we hear when we clean hearts, hands, house, vehicle, schedule, soul with Janet J, Q-Tip & the one called🌹Garnett Silk. Everyone I had an exchange with there (in the past two days, bottom of the 9th/crunchtime in Operation: Move-Out while you figure life around, in & out & above the call of duty) so far was kind, patient, professional, informative, detail-oriented, respectful and thorough. 2 days in a row, different team members at 911 W. GATE CITY Greenboro, NC location took good care of me at 2 minutes before 7pm closing time. Really truly appreciate the whole squad going above & beyond. Think Everyone there deserves to be recognized as life coaches & get a nice surprise financially as well as fun! (Maybe a pizza party with raffle prizes & games, the awesome Marvel movie theater and/ or staff outing while the southern weather is perfect in autumn?!!!) ❤😎😷🤿🎭Operation: GameRoomzDay!🏀 🌟 🤩 Yay, Yhsh see you are appreciated!💜 🍀🌈 💰 🍯🐝 🌳 🏡 🌲 ⛲ 🖋🌼🦋 🌻🌹💐

REBEKAH P.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Tanya M. 
Rating:
1.0

Don't come here unless you're an attractive female. The service was a completely different compared to how I was treated versus the attractive female customer before me. His tone of voice and attitude completely changed when it was my turn at the counter.

Y HUY M. 
Rating:
5.0

Customer did not leave a comment.

JARROD P. 
Rating:
5.0

Customer did not leave a comment.

SANJAY T. 
Rating:
5.0

Customer did not leave a comment.

JILL K.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Mary F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin G. 
Rating:
5.0

Customer did not leave a comment.

EDGAR V. 
Rating:
5.0

Nothing. I was in and out in about 15 minutes. It was a good experience.

Billy T. 
Rating:
5.0

more help....

Shirley C. 
Rating:
3.0

Return lane has signs saying stay with vehicle and an attendant will come out and check you in, but I had to go in and get someone. Never use the phone pick up option. That option is cumbersome and does not work properly, but is a UHAUL issue and not a location issue. Don't count on all reserved moving equipment being available when you arrive.

Debra E. 
Rating:
5.0

Customer did not leave a comment.

KYIA L. 
Rating:
5.0

Nothing I can think of. It's been a while since I used U-Haul and this was the most convenient, fastest, and easiest van rental experience I have ever had.

Wayman M. 
Rating:
4.0

Make website changes less difficult as communicating over the phone is near to impossible.

Maria V. 
Rating:
4.0

The Representative was helpful for determining the size of the unit for my needs

BRADLEY F.  |  First Impressions 
Rating:
5.0

The service that was provided to me was definitely top notch. I have nothing but positive feedback

Victor M. 
Rating:
5.0

The young man who checked me in was super helpful and very nice and pleasant.

Carol M. 
Rating:
5.0

Customer did not leave a comment.

Jonathan A. 
Rating:
5.0

Customer did not leave a comment.

Louis L. 
Rating:
5.0

The cab could've been slightly cleaner. The gas tank was low upon arrival. Slow leak in tire.

CRYSTAL J. 
Rating:
5.0

Everything was great very friendly nice and helpful people very great thanks so much

Delores W. 
Rating:
5.0

They were very efficient. I was on my way quickly and when I brought the truck back they promptly processed my return. Best truck rental experience I have ever had.

Mitchell S. 
Rating:
5.0

I can not remember the man's name but he was a very friendly black man and definitely a people person. Made the return so easy.

Carolyn S. 
Rating:
5.0

Customer service is always on point

Armand S. 
Rating:
4.0

I had a great experience in and out. Only thing the check engine light was on

SHUNEA M. 
Rating:
4.0

N/A

CYNTHIA R. 
Rating:
4.0

Customer did not leave a comment.

Anthony G. 
Rating:
5.0

Excellent team , very friendly and helpful with my trailer rental. Thank you for all your help!

Nathan L. 
Rating:
5.0

The truck needs to be serviced. Check engine light was on.

Lashonda D. 
Rating:
3.0

Customer did not leave a comment.

Nettie M. 
Rating:
5.0

Customer did not leave a comment.

NAKIA M. 
Rating:
5.0

The guys at this locations were all professional, very helpful and accommodating. Excellent service. And very much appreciated!

SHERRY L. 
Rating:
5.0

Although this was not my first experience with this U-Haul location, this was my most recent experience. I was very happy with the level of customer service. As I walked in I was greeted. Maniya was actually on her way to lunch, however, she postponed her lunch a few minutes to get me registered into the system and out the door. Maniya gave me all the information regarding the insurance on the vehicle, mileage, and gas. When I returned the vehicle, she closed me out and gave me my total balance since I went over my estimated mileage. On my receipt there was no hidden charges or fees. This process was painless and fast. I highly recommend this specific location.

Kinyaa B. 
Rating:
5.0

Customer did not leave a comment.

ADRIAN F. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

JOVAN L. 
Rating:
5.0

Excelente servicio

MANUEL C. 
Rating:
5.0

Very nice service

Cheryl B. 
Rating:
5.0

clean inside the cab.

ANN G. 
Rating:
5.0

Customer did not leave a comment.

Chuck H. 
Rating:
1.0

When I first moved in, I had to drive laps around the building to try to find where to unload my trailer because the directions from the front office were so poor. It wasn't until I found someone working in the back that I had better instructions and was shown how to access my unit. I was also told that I had to have the lock that U-Haul sold but saw several units with different locks, which meant I was clearly lied to. There were several times my access card failed to open the door, despite following the proper steps. The "loading dock" door routinely failed to close, leaving the facility unsecured. Items such as carts and the ladder (which was not easily moveable) were routinely left in the hallway, making it difficult to get to my unit without risking injury. When I'd ask the staff for assistance, I'd be met with an attitude like I was an inconvenience. Overall, the services I received was a ripoff for the price I was paying. I'd sell/donate everything I own before I stored with U-Haul again.

Elizabeth e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

REGINALD F. 
Rating:
3.0

I requested a hand truck to come with my rentals however it wasn't on the back of the truck like it normally would be. Definitely made moving from Greensboro to Winston and back difficult and I live on the third floor so it was rough. I know that there is a fee to rent a hand truck so if I was charged as I thought I was I would like that charge removed. Thank you.

Patricia M. 
Rating:
4.0

Customer did not leave a comment.

Madison T. 
Rating:
5.0

The staff was very helpful and was professional on an extremely busy day.

Emily H. 
Rating:
3.0

Customer did not leave a comment.

DEBORAH N. 
Rating:
5.0

Drop off was slow they need more staff

SAMUEL S. 
Rating:
5.0

Truck was ready when I arrived and representative ensured that the process was completed efficiently.

Demetria Y. 
Rating:
1.0

Desperately needs better customer service and timely return process, along with staff that will be thorough and not more interested in personal matters.

Ayana K. 
Rating:
5.0

The best staff ever I love this locate

SHYEEDA M. 
Rating:
2.0

Under staffed, lot was crowded

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Steven F. 
Rating:
5.0

Customer did not leave a comment.

Lamikel M. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
5.0

Everything was great! Easy pick up and extremely easy return. Thank you!

Mark T. 
Rating:
5.0

Customer did not leave a comment.

danielle r.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joshua A.  |  Overall Experience 
Rating:
3.0

They told me it was climate control but I had mold growing on my couches and my clothes stink very bad there was no light in the storage room so I could barely see it needs to be updated because clearly it was false advertisement and I could have went somewhere else

Amare P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JAMES W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DORIEN W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Margarita R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

STEPHANIE G.  |  Overall Experience 
Rating:
1.0

The general manager rented my storage to someone else...and they had to give me another storage unit.

Katrina C.  |  Overall Experience 
Rating:
1.0

We had a good experience with you all up until we moved our things from your facility. We moved out in January 2021 even rented a truck from you all to do so. We have received text messages, emails and phone calls until March about late payments on the storage. I even called to talk to someone to tell them that we were no longer there and they said something was wrong with their system and it kept contacting old customers and he would fix the issue. Spoke with someone else and told her that we had been long gone, she informed me that we couldn't have moved out the correct way because they didn't have record of it, even though we rented the truck from them to move the stuff. They kept asking was the unit empty and was the lock gone. Of course both of those things had happened, but why didn't they know that and they work there. Needless to say I will never rent a space from this facility, way to much confusion once you have moved.

OYANA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VALERIE K.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Margarita R.  |  First Impressions 
Rating:
2.0

The front desk associate got be lost trying to find my locker and acted shocked when I had a free month because of my trailer rental even though I showed her the reservation email and pulled up with it. She also didn’t explain how to access the facility to get to my locker. The one working the yard was more helpful.

Elizabeth e.  |  First Impressions 
Rating:
5.0

The lady at the front desk was very cool

Kalie M.  |  First Impressions 
Rating:
5.0

The staff was nice, friendly, and answered a lot of questions.

Mary F.  |  First Impressions 
Rating:
5.0

Very accommodating and understanding. Very good Customer Service. This is my 2nd time renting a truck and trailer for a one way and all the Staff were very helpful. This time I did take advantage of the storage unit. The unit is very accessible, however a little darker inside than I expected. Other than that, the best location by far. Thanks Greensboro 911 West Gate Staff.

Bonita A.  |  First Impressions 
Rating:
5.0

Very professional and informative.

DAVID M.  |  First Impressions 
No reviews have been submitted for this location.

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