Customer Reviews for U-Haul Moving & Storage at US Highway 70
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at US Highway 70
Terrance W S. on
I’ve rented trucks, vans, and trailers from this location over the past 4-5 years and have ALWAYS received EXCELLENT service from the staff! Thank you and keep up the great customer service!!!
Dave C. on
Seem to be understaffed
kevin W. on
Fast and efficient service!
Arnetta D. on
Double check the trucks to make sure the items are available even if they are not used! Other than that my experience was good
Bradley H. on
I reserved a trailer in Colmar PA, about 5 miles north of my house. The night before, the pickup location was changed to about 5 miles south of house. Then less than an hour before pickup the location was changed to 25 minutes from my house. Not a good start. I was scheduled to drop off the trailer at Precision Services in Durham NC, about a mile from destination. When I took them the trailer, they said their lot was too full and sent me to another location about 20 minutes away. One arriving at that location, no one came out to check me in so I went inside. Both employees were sitting behind the counter with their earbuds in and playing with their phones. These guys were useless. Everything about this experience, except for the guy at the third assigned pickup location, sucked.
Rahiem M. on
👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾
Steve M. on
Staff was nice and helpful.
Marcel M. on
Quick and easy.
Stuart W. on
The $19.95 advertising is a total scam. We rented for 3 hours and it ended up costs us $60. Buyer beware.
Kevin P. on
They always have all of the boxes and supplies you need and enough staff available so the wait time is relatively short.
Matthew L. on
They seemed to have very little knowledge of how the storage units worked. even though I had a reservation prior it still took 30 minutes for them to get everything pulled up and the storage units unlocked. The staff was friendly though, just didn't seemed trained well with the storage unit process.
Lindsey L. on
I was sent to this terrific location because my original drop off destination at 2425 S Alston Ave. Durham, NC didn't have enough room for the trailer I'd rented. I was told a voicemail was left for me, but that wasn't even possible as I do not have voicemail setup on my new phone. They should have called my emergency contact, my wife, as changing my return destination was kind of an emergency during this time of year (Christmas/New Year). I feel like this scenario could be easily improved/learned from.
Michael M. on
Very awesome to allow me to keep the uhaul trailer on your lot for four nights before my return to my rental city , Syracuse NY- thanks again, Mike
Oliver M. on
Great Service..
Brianna B. on
I don't believe it was this location's issue and instead a uhaul issue...but we attempted after hours check-in on our phones for over 20 minutes and the site appeared to be down and customer service line was down, so we weren't able to complete the drop off online. This location however, made things right by checking the truck in next day and waived the convenience fee. Thank you
Brian F. on
This location was very convenient--not a block from my home. They allowed me to leave my vehicle there while I rented a pick-up truck, and were very understanding when my initial two-hour rental plan didn't work out--totally my fault--by not adding any additional charges.
Rodney J. on
The only gripe that I have is I did not get an explanation for 2 holds on my discover card credit card. My payment has posted but 1 hold is still showing pending.
CARLOS M. on
The information (mileage and gas amount) for the truck wasn’t updated from the last trip. I was told the truck had a full tank of gas, but confirmed it was left at 3/4. Because the app was not working the pick-up location told me to have the drop-off location to call them. I wasn’t given any paperwork, nor was the miles verified. When I dropped the truck off, I explained the app and gas situation, drop-off location wouldn’t call. I called and connected the two. Drop-off location confirmed the issue I brought up about the gas amount. Drop off location calculated approx 110 miles. The information for the truck was incorrect upon my pick-up and I was charged in additional 80 miles on top of my given 30 miles. My commute was from Raleigh to Durham One-way. Both locations used the incorrect data that I made pick-up location aware of, and they promised to make it right upon my arrival. I didn’t have the truck long enough to make those miles, but I was charged for them, and was told they can only go off of what the computer says. Very frustrating experience to be charged an additional $38, and it’s confirmed by pick-up location the gas amount entered was incorrect.
Michael C. on
Confirmed order wasn’t ready and they didn’t have what we needed. They also took an hour for us to pick up the trailer.
Timothy D. on
Very professional. Cut and dry transaction. Add a little smile and personality and it would be 110%
rohma Z. on
Had to call too many time before the boxes could be delivered to me properly. Every customer representative would have a different story and would transfer me to a different person. It was hours before I could ever receive the right help, and the call back numbers were never correct. Movers were calling me to pay them, whereas it was U Haul responsibility. In the end, no one came to pick up the U-box. I had to call them. Definitely not worth the price. I would rather just Fed-ex.
Sheri J. on
Plus: newer model truck, wait time was sufficient Delta: Truck had a lot of dog hair, assigned incorrect truck which caused me to get Extremely wet while Searching
calvin M. on
I was told my truck would have a dolly so I upgraded and it didn’t. No one showed me where my truck was or did an walk through inspection with me. I also was charged extra money and no one can explain why. This was an horrible experience.
Amy P. on
Excellent
Andrew S. on
Wonderful location, have worked with them multiple times in the past.
Toussaint B. on
Good experience
theresa P. on
The truck jerked really bad in any gear drive or overdrive. And you had to pump the breaks at least 4 to 5 times before it stopped. Brakes go all the way to the floor. And the alignment is off. Steering wheel slant to the right which is how you had to drive with the wheel at an angle.
Tim M. on
As a;ways, a great experience
Kenya R. on
Customer service was great
Sarah D. on
I reserved online and was expecting a fast check in, but when I went inside it took over 10 minites to get the keys and I was asked the exact questions I had already filled out online. I also disageee with the fact that they charged me for 1.5 gal of gas when the mileage clearly showed that I used the van for only 17 miles - there should be some sanity checking based on the mileage used and the average mpg of the vehicle.
horace r. on
I rented a storage unit. The place was very clean and employees were pleasant to deal with. I had a good experience and would recommend it to others.
Sean B. on
The truck we rented had a hole in the roof -- that appeared to be covered with caulk. several of my boxes of work clothes were soaked
Sherwood S. on
We change from 1st drop off place due to them being closed. 2nd place was bigger & better.
Tommie C. on
Fast service from friendly staff.
shantris P. on
Everything was great
Veronica F. on
Verify the customer has received all equipment that is listed in the contract.
Jenessa C. on
We should not be charged any additional money when renting the truck for a one way trip. Its already $1300 for truck and auto transport. So why are you all charging 40 cent a mile after 1394 miles. It should be free the first 5 days and after that it should begin to charge you. Especially since the truck takes about $400 dollars to fill up on a one way trip. I was also told by 2 different associates that the truck was free the first 5 days but was then charged when I returned the truck for mileage. I also was told to put my own vehicle on the truck when I initially went for the auto transport. I actually had to stop in Atlanta at another uhual and have them restrap my car wheels down. This was beckuz the first associate in NC only tied down ONE of my tires. Overall ok service would not recommend uhual for a one way trip unless they change thier pricing for the truck.
Matt W. on
Overall truck was clean. Would have been nice to have windshield cleaned inside and out.
kristal B. on
If u was to put more gas than u suppose to u should be able to be reimbursed some kind of way
aaron F. on
I would never come back to this location or any location of U-Haul ever again. I got charged $196 for a 1 day rental of a 7 foot open trailer . Instead of the $15 charge it usually is
Paul R. on
Everything went beyond expected. Thank you!
David S. on
The inside of the truck was dirty.
Donna B. on
The online booking system stinks. It didn’t work. I ended up checking in in person which wasted 30 minutes of my allotted time because it was so crowded. Fortunately the staff there is very helpful and friendly which helped bring down my stress level.
santoshkumar K. on
Improve shipping containers
Satish K. on
Was very hard to get what i want on a customer service call, lot of waiting time and hops. Other than that it was pretty good.
Kenneth H. on
You guys are on it! Great job!
Michael D. on
Truck was inspected and returned while we were still doing a final walkthrough / cleaning. Very fast and efficient.
Henry N. on
Well planned business. Excellent service. Plenty of inventory. Thanks for your help!
Patti D. on
Not a thing. Staff were super helpful and friendly too! Nice Job!
William P. on
Outstanding customers services
Mary G. on
Helpful staff...excellent customer service!
Ramon N. on
Excellent very satisfied!!
jonathan n. on
Great facility with very nice workers. Admin is a problem. Computers/scanners always "down". Swipe cards or passcodes often fail. Alarm constantly goes off.
Malonda M. on
Johnny was so amazing!!! She was professional, fast, courteous, loving and made our move so easy with check in and out!! The company should be grateful to have such an amazing person working for them!
otho j. on
they answer all questions with a smile.
Dennis H. on
Rasha was awesome! Great customer service.
Latasha B. on
My 2nd time using service love it
Alexander M. on
I had a good experience with this u-haul location
John N. on
Great helpful staff at this U-Haul location. Made my relocation to North Carolina much better than it otherwise would have been. Thank you.
jasmine b. on
Very great facility. But very pricey. Very expensive to say the least.
joshua M. on
n/a
John N. on
I worked with two people on my reservation (her name was Johnnie) and the in store representative Joseph (who helped me with the return of the truck an auto transport). Excellent helpful employees!
Dennis H. on
Thank you Rasha for your great service.
Ramon N. on
Excellent
BENJAMIN F. on
Monthly cost of unit was too high. Other nearby units were much less expensive for the same service. Had I stayed in the area longer, I would have changed facilities.
Amanda H. on
It was great.
jonathan n. on
The folks at your Durham, NC store are very nice and want to help, but storing there has been a real pain in the butt. Their computer system seems to be consistently down, so our records are never ab
Amber P. on
I was given a cheaper rate over the phone. Then I was showed a room that was over 8ft tall in store. Then when I get my room it’s so tiny. It’s barely 6ft tall. I was so disappointed with it.
TRIVIA J. on
Worst experience of my life i would like for someone to call me I had to sit outside all night not to mention the storage unit was 24 hours an I couldn't even get inside disappointed9195230196
Clarence W. on
Thank you
Donald J. on
The staff was very helpful and courteous, I would strongly recommend this facility
amy m. on
Staff is knowledgeable, friendly, professional and polite! A pleasure doing business with you, thank you.
James W. on
Staff was prompt, knowledgeable, and easy to work with. I rented a storage space and it turned out I need a larger one. Staff quickly found me a new space and got me set up.
Brandon H. on
Great place and service overall. Though I did have trouble contacting them via phone.
RICHARD E. on
All around great! Thank you -Rich
Clarence W. on
Too many glitches in the system made the employees look Unprofessional, one employee had to keep asking why was the system not working properly
RICHARD E. on
Great staff, felt very welcome!
Latrell T. on
The manager was smart mouth , young , and not professional at all!!!! The facility was nasty and had roaches. I would not recommend to my family or friends to this facility! They claim they spray !
Telayna H. on
Very nice place
Allison A. on
I used the u box service to move across the country. Everything arrived perfectly and even showed up early. It was a great experience at a such a stressful time.
CHRISTINA B. on
Johnnie is horrible at communicating.
Chikita P. on
Jon (I hope I'm saying her name right) was amazing!! She made sure that my PIN number worked and that I had enough storage space. She was extremely pleasant, helpful and professional!!!
Kedong D. on
Thanks
Danny M. on
Johnny Cameron proofed great customer service & was courteous & friendly.
Mark B. on
The service and place were great until Christmas Eve. I went to get my daughter's Christmas presents from the storage facility after hours around 7pm. I entered my cose and was denied access.
david r. on
Was impressed by the cleanliness and orderliness of the facility. The staff was excellent as well.
PHILIP K. on
The storage facility itself and staff were fine. However, I was charged around 100 dollars for two days of storage. I did not want to store things, but was charged anyways for the U-boxes.
Delina T. on
Every staff member I encountered was friendly kind and knowledgeable. My wait time was very minimal. I was very pleased, thank you guys for meeting my need.
Carrie S. on
Johnny and the other staff were professional, knowledgeable, efficient and friendly.
Shan Y. on
I will recommend it to friends
antoine e. on
Was an awesome experience.
Vibhor S. on
NA
John M. on
Great facility and staff
Karen C. on
Thanks!
Robyn F. on
D and his associate were so helpful! I came close to closing and they still accommodated me. I was coming to the end of a stressful trip and their assistance helped me significantly. Thank you guys!
kristen z. on
Nice Facility, friendly staff!
Theresa S. on
Excellent 🎖🎖🎖
RICK B. on
The only thing was she had no help.
avril c. on
There was an ant infestation in my storage unite 2021 and a claim was filed. I had to discard of several mattresses and a headboard and several boxes that were stored on the floor.
micheal s. on
Roger was extremely helpful and the storage facility and unit we rented were clean and readily accessible.
shirin c. on
I want to sat that Craig Russell and Angie did a great job. They used every good customer rules in the book. It says a lot from a person who teaches customer service at Ritz-Carlton Hotel.
Frances L. on
The guy who checked me in initially spoke in a condescending light. It was almost as if he had a chip on huh is shoulder. Maybe that was just a personality difference. However, what saves the review!
phillis m. on
Very good service
Sydney K. on
This is one of the best locations I've been to. Clean and safe with friendly, helpful staff.
JOHN C. on
I U Box was not ready to be picked up what it was mostly. They're very weird when they were talk to you about this problem. I would not recommend using U-Haul to anyone
jim-Betsy d. on
Brandy delivered the u box and was very helpful. Thanks!
Eric M. on
Rich is a great manager, he reached out to me almost immediately and was able to resolve my issue quickly!
Rebecca v. on
Impossible to reach by phone; confirmation not received; receipt not received; app did not work on site. I remain unconfident that my Ubox was properly returned.
Tabitha H. on
The 1-800 line is a joke. Dyonte, at the facility was AWESOME! Went above and beyond even though he was obviously busy. He even called to follow up with me to make sure every was settled. I rated him.
dena w. on
issues from the beginning - management was rude and unprofessional- not an good experience
marcel w. on
Great place to store my most important items.....
Curtis P. on
Very professional staff would not hesitate to send any family or friends their way very cool place to do business thanks again
Vishwa N. on
The WORST service ever! Did not deliver as scheduled. Tried to get in touch with them 5 times and was on hold for 30-45 mins each time but still not info. Came 3 days late! Stayed in a hotel 3days!
Sean H. on
They exceeded my expectations, in every way.
Lauren w. on
The staff was prompt and helpful. I would use this moving service again.
Andrew M. on
The facility was the best part of the experience. It is obviously a very busy operation. There were too many miscommunications and service breakdowns to give them a higher rating.
Charles P. on
I had issues with a truck rental from this location and those issues have not been resolved. I can't recommend this location or approve of the staff. They have not rectified their mistake.
PATRICIA M. on
Easy rental of truck and securing a storage space and getting in and out after hours. Thank you staff!!
Curtis P. on
Very helpful''very professional ,would highly recommend going here for a new customer service and if I ever need uhaul again I will sure go to this location surely a good example of professionalism
PATRICIA M. on
General manager (Johnny) was pleasant and helpful and met the needs of me moving and needing storage. Thanks
Mosi M. on
Johnny was particularly wonderful.
Varun C. on
Very convenient. Was perfect for the stuff I had. Price I was quoted is what I had to pay (no surprises). Flexible and helpful with pick up and delivery of the box.
matthew L. on
Like most Uhaul facilities, this place is understaffed for the amount of business they do. Too much waiting.
Rudolpho C. on
I recently used this Storage Facility. The staff was very courteous and accommodating. I needed to upgrade to a larger unit after a month. The staff made the transition effortless.
Irene A. on
Arrival problems as the storage unit door was not working and they had to give us 2 units from outside. However, on a last minute pick up the middle aged woman manager was great.
jewell j. on
Best place to rent a U-haul!
Kevin E. on
Clean, well-maintained and friendly and responsible service...
benjamin G. on
I said I wanted to close my account the last time I was there, but that didn't happen for whatever reason, so now I still have a bill that I'm about to pay.
Ravinder N. on
good
Adrianne R. on
The facility is great as well as the owner and his team are great to work with.
Chelsea P. on
Nice srorage unit , very safe and secure
Irma P. on
Great staff
Jim G. on
Great experience
Curtis V. on
.
Sahba M. on
.
Gregory A. on
Two staff members were having an argument at the front desk - not a good example for the customers.
Asia J. on
Very helpful, thank you
carol l. on
very good customer service and a positive experience
Jennifer K. on
It was a great experience. I highly recommend it.
Omolara G. on
Great facility. Very helpful staff.
derck p. on
I frequent this location for all my needs as the staff is always helpful and it's conveniently located.