Customer Reviews for U-Haul Moving & Storage at US Highway 70

5,073 reviews

2422 New Raleigh Hwy   Durham, NC 27703
(1 mile east of Miami Blvd on Hwy 70)

(919) 246-8931

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(919) 246-8931

2422 New Raleigh Hwy
Durham, NC 27703
(1 mile east of Miami Blvd on Hwy 70)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

ELISA J. 
Rating:
3.0

Shorten the return after hours process for the customer and also provide wifi if you're going to have something relying on someone's cell signal

MICHAEL R. 
Rating:
5.0

The manager & the mechanic were really nice. The pickup truck I reserved had a flat tire but they immediately switched it out for a cargo van. It all worked out. Will definitely return to this location in the future!

BRANDI R. 
Rating:
5.0

Nothing. Just keep doing what you're doing.

TIMOTHY C. 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
5.0

They make it easy! When I picked up the truck the person at the counter made sure I knew all the potential "gotchas" before leaving with the truck, So we had a good experience and no surprises.

Sarah R. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

Nathan C. 
Rating:
5.0

Good

QUANGKY B. 
Rating:
5.0

Customer did not leave a comment.

MEGAN P. 
Rating:
4.0

Let customers know if there's a lock box key drop off when the equipment is returned after hours or let them know where to leave the key.

LATISHIA H. 
Rating:
5.0

Customer did not leave a comment.

Arthur P. 
Rating:
5.0

Customer did not leave a comment.

JAMIE B. 
Rating:
2.0

Rented a car Dolly. It had only one partly working tail light. Bald tires and one wheel strap was cut 3/4 the way through. One wheel strap kept popping off. Had to drive 300 miles in the dark and rain. Shocked that it stayed on the road with bald tires and no one hit me with one intermittent light. No way should it be legal to rent something like this. I plan to forward my pictures to the ncdot. Had to stop every 50 miles or so to check straps. Did not dare go over 50mph for Rick of hydroplane very sad.

TIMOTHY W. 
Rating:
5.0

Not sure there's anything negative I can add. The Customer Service reps were very polite, patient, and explained everything totally. The P/U and Delivery persons were careful, knowledgable, polite, and very friendly. They made us feel at ease. Communication was timely. Thank you for your help, time, knowledge, and customer service.

Monique and Roch C. 
Rating:
4.0

Customer did not leave a comment.

JULIANNE G. 
Rating:
5.0

Customer did not leave a comment.

BARRY B. 
Rating:
5.0

Customer did not leave a comment.

Ruben C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ABDULLAH J. 
Rating:
5.0

Exelent veri good

FLOR E. 
Rating:
5.0

Great experience. Great staff.

JOSHUA C. 
Rating:
4.0

I made my reservation on-line and was looking to rent a van for a small move. The web-site said that no facilities in my area had any vans available but that there was one 10 foot truck available at the Durham location so I reserved it. However, when I arrived at the facility about an hour later there were several vans parked on the lot. I mentioned to the staff that I'd have preferred a van but explained what the website had said. I asked if all the ones out there were reserved and I was told "no" and that I could rent any of them. They changed my reservation to the van which was fine but I'm left to wonder if the website is just inefficient or poorly updated or perhaps, deliberately set to upsell??? Having said that I must compliment the friendliness and courteous professionalism of the on-site staff along with the ease of the rental and return process. My final concern is with the non-delivery of an itemized receipt. The one given to me on paper by the return attendant was actually a copy of the checkout rental estimate, while the one that was sent to my phone merely showed the total with no itemized amounts or the final mileage. I was also told to expect an email copy but the link that came via email opened a page that just displayed a message saying "Sorry, your session has expired" so I still do not know or understand how my total was calculated.

Nigel H. 
Rating:
5.0

Customer did not leave a comment.

JOEL R. 
Rating:
4.0

Customer did not leave a comment.

TABETHA S. 
Rating:
4.0

Stop advertising 29 dollars a day I spent 111 today just 3 hours . Plus 20 dollars in gas

CHRISTOPHER P. 
Rating:
4.0

Transmission needs to be check

MUSAB A. 
Rating:
5.0

Customer did not leave a comment.

CHERYL C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GREGORY L. 
Rating:
5.0

Customer did not leave a comment.

KAYLA M. 
Rating:
5.0

Customer did not leave a comment.

GREGORY L. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
3.0

I will not recommend UHAUL do to reservation issues. Pick up and drop off locations were fine.

MATTHEW D. 
Rating:
5.0

Customer did not leave a comment.

STEVEN L. 
Rating:
5.0

Customer did not leave a comment.

DEXTER H. 
Rating:
5.0

Customer did not leave a comment.

CAMILLA M. 
Rating:
5.0

Great service

ROBBIN S. 
Rating:
5.0

Customer did not leave a comment.

GARIEL B. 
Rating:
5.0

the Staff was very helpful and actually was able to get me the van on Friday night instead of Saturday morning. this saved me 2 Houtrs on Saturday morning

PERRY T. 
Rating:
3.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

It was super efficient process and the van I used was new and clean! Great experience!

Michelle P. 
Rating:
4.0

Customer did not leave a comment.

JOHN E. 
Rating:
5.0

Customer did not leave a comment.

PERRY T.  |  First Impressions 
Rating:
5.0

Excellent customer service. Thank you.

JANETTE J. 
Rating:
5.0

Customer did not leave a comment.

ERIC M. 
Rating:
4.0

Units would do well with a small LED light provided upon renting. Extremely hard to see. Wish they were open before 9am. Very inconvenient to wait so late to do business with you.

KATHRYN W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

WILFREDO M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
4.0

Customer did not leave a comment.

JASPER A. 
Rating:
5.0

Customer did not leave a comment.

KEVIN B. 
Rating:
5.0

Your office people are great. They know there job and we're very pleasant to do business with.

KATHLEENE B. 
Rating:
5.0

Customer did not leave a comment.

RAYVON J. 
Rating:
4.0

Don't make customers come inside for keys. Defeats the purpose of mobile check in

Jlesa C. 
Rating:
5.0

Customer did not leave a comment.

ISABEL P. 
Rating:
5.0

Customer did not leave a comment.

ARNALDO M. 
Rating:
5.0

Brandon is a very customer friendly staff member. He was so helpful.

GRADY G. 
Rating:
5.0

Customer did not leave a comment.

STEVEN O. 
Rating:
5.0

They made it work, for which I am extremely grateful!

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Julia S. 
Rating:
3.0

This location should do better by checking the return time in the system for any updates done by the Uhaul reservation specialists when customers return their vehicle. It won't hurt either for the customer representative to smile when you present to the counter.

RENEE P. 
Rating:
5.0

Brandy Christie was incredibly helpful. Not only was she patient and understanding to my needs, but she provided exceptional customer service. She is one of the kindest people I’ve ever interacted with at Uhaul. If everyone had a Brandy on their team, their customers and business operations would be very successful. Because of Brandy, I will be returning to your store for future truck and moving needs. I encourage you to share my comments with her and the team as her recognition is so well deserved. Brandy, thank you and keep up the great work!

KAILA-SHEA M.  |  First Impressions 
Rating:
5.0

Thank you so much for the kindness shown to me after the misunderstanding on the reservation today .The furniture is in my home looking beautiful.

MICHELLE H. 
Rating:
5.0

Customer did not leave a comment.

AARON Z. 
Rating:
5.0

Customer did not leave a comment.

SHIRLEY M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD L. 
Rating:
2.0

Truck had change oil light on when I picked it up. I also reserved an alliance dolly but when I picked up vehicle they did not have one. Also vehicle leaked fluid on brand new concrete drive way of our new home that I will now have to get someone to clean. you can never fully remove this from drive so it will be a forever reminder of the truck I rented.

David W. 
Rating:
5.0

I tried to call to extend my reservation however I was on hold forever and I didn't get a chance to extend...my deepest apologies...Uhaul had been a tremendous help during my process of getting me a truck...

CLIFTON B. 
Rating:
5.0

Efficient friendly staff.

Duane D. 
Rating:
5.0

N:A

KATHY T. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW R. 
Rating:
5.0

Customer did not leave a comment.

Rasheeda J. 
Rating:
5.0

Customer did not leave a comment.

Henry L.  |  First Impressions 
Rating:
5.0

I have always had great experiences with this location. Staff is very friendly.

TRISTAN E. 
Rating:
5.0

Customer did not leave a comment.

GEORGE M. 
Rating:
5.0

Nothing. I got excellent customer service.

GLORIA B. 
Rating:
3.0

All reserved equipment was not available (no appliance dolly). All pads were not immediately provided. The truck had not been totally cleaned of about a pint-size amount of broken glass.

JAMES C. 
Rating:
3.0

Vehicle can smelled strongly of cigarette smoke. Your website was down and I was unable to check in mobile. I had to wait 20 minutes in line. Only one employee was helping even though another sat next to her the entire time.

JACOB C. 
Rating:
3.0

agent was knowledgeable and courteous but failed to alert me that I was gonna be billed an additional day after calling to inform uhaul that I was going to be late 1.5 hrs essentially. No problem on paying the day fee again but in hind sight of the rental, I could have used item fully for that billed day..

PATRICK S. 
Rating:
5.0

Customer did not leave a comment.

Arthur G. 
Rating:
5.0

Excellent! Easy to access. Easy to drop off. Very efficient.

Maria J. 
Rating:
5.0

NA

JERRY N. 
Rating:
5.0

Smooth quick easy process. The Service & Front office gentlemen were awesome. Personable & professional.

CHRISTOPHER B. 
Rating:
5.0

Customer did not leave a comment.

Sean P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

QIANA B. 
Rating:
5.0

They should have taken 1 day off because I bought back earlier

TERRI W. 
Rating:
1.0

I rented a trailer to pick up a side by side ATV. I asked for certain dimensions and confirmed with the associate the size I needed based in the vehicle. A 6x12 trailer was recommended. 6x12 is an appropriate dimension, but the trailer is not 6x12 at the opening. The frame comes in a significant amount. I drove 2.5 hours and the side by side atv does not fit. Sadly, this isn't the most disappointed I was with Uhaul today though I spoke with a customer service rep from the helpline. First off, she must have missed her mute button because I was greeted with, and I quote “You're not supposed to be here!” No worries, figured it was a mistake. It only went south from there. I explained my situation and she said it sounds like I wanted to debate who's fault it was for not measuring the trailer before I rented it. Feel free to find the recording. I called between 3:45pm and 4pm. I said nothing of the sort nor did I show any anger towards this associate. I simply was looking for a solution. She said I had no choice but to drive the trailer back to its original location, that I should have measured the opening somehow, and that I was wasting time. I asked for her name and a supervisor which was followed by an immediate send off to more on hold music. Of course, it wasn't a supervisor, but another operator. The next one was professional and tried to help, but I was only put on hold again for another 15+ minutes before having to hang up. I have to return for another 5+ hour trip and arrange a trailer again. I've wasted 5 hours of drive time, over a full tank of gas, and the entire amount owed for a trailer that was misrepresented in size for my defined need. Hoping you can find a way to make this better because the day and entire experience with Uhaul was beyond disappointing. -Jason Day

JASON D. 
Rating:
4.0

Customer did not leave a comment.

Tim M. 
Rating:
1.0

More damage and scratches tv, broken cabinet not happy about it

Tracey C. 
Rating:
4.0

Customer did not leave a comment.

David C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MYRANDA M. 
Rating:
5.0

Excellent

Nicolae M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVEN O. 
Rating:
5.0

Customer did not leave a comment.

Sudeep S.  |  First Impressions 
Rating:
3.0

They said they checked the tail lights before leaving but they were not working! It was after hours and I had to drive four hours with my flashing lights (they worked). I tried calling national help line but was transferred several times and put on a long hold and gave up.

PAUL S. 
Rating:
3.0

We were charged for pads we returned when box delivered in2018. Very mad at uhaul.hard to resolve charge with your employees!

carol R. 
Rating:
5.0

Customer did not leave a comment.

CHARLES W. 
Rating:
5.0

Customer did not leave a comment.

DEEPAKRAJ N. 
Rating:
5.0

I have Never had any problem with Uhaul!alwYs the most affordable. I did however have a problem with my movers help that I hired from your site. Several of my things were damaged or completely broken and Unsalvageable. I don't know if the insurance I purchased would cover that. It's ok

STEVEN S. 
Rating:
5.0

Customer did not leave a comment.

Reuben S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debinee D. 
Rating:
5.0

Customer did not leave a comment.

Anita R.  |  Overall Experience 
Rating:
5.0

Keep up the Good Work 😃

ALVIN P. 
Rating:
5.0

Customer did not leave a comment.

Kevin M.  |  First Impressions 
Rating:
5.0

A shout out to Brandon that works at the US70 location! He was awesome and had great customer service! Even as he was leaving for the day, he took time to check on us to make sure we could access the key pad okay and that found our unit okay. He is a great representation for your customer service!!!

KATHRYN W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANIELLE K. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN B. 
Rating:
5.0

N/A

GLADYS M. 
Rating:
1.0

The employees were discourteous and rude. Really a very poor experience. This Owner/Operator should be removed. He's clearly a disgruntled person.

JEFFREY K. 
Rating:
5.0

Staff was incredibly helpful and the customer service was amazing. Both of the guys that were there yesterday (Pick up @ 3:30pm & Dropoff @ 6:30pm) were super nice and informative. I had never gone to a location which such clean equipment/trucks!!!!

ZHANDRA S. 
Rating:
5.0

Customer did not leave a comment.

RODNEY K. 
Rating:
5.0

Customer did not leave a comment.

KENNETH G. 
Rating:
1.0

The truck we rented was not available, and it took another ~30 minutes to arrange for a truck of different class to be provided. Upon return we were charged a higher rate for the truck (which was provided with an expressed no additional cost). I phoned, and was told it would be sorted the following business day, no further action needed from me. It has now been a solid 2 weeks with no resolve. Considering the original reservation was a guaranteed reservation, we should have been presented with the $50 promised on the uhaul site at the time of the reservation. That did not happen (nor did we push for it because we were trying to be understanding). Instead, we were treated to a delay of 30+ minutes, a different truck, incurred an additional cost of ~$20 due to the mileage rate difference, and after taking the additional time to phone about the error were provided with a resolution timescale of 1 business day which was not honored, leaving me to now either eat the $20 because I value my personal time OR waste more personal time to stand up for the principal of the $20 (which should actually be $70 when you factor in uhaul's promise about guaranteed reservations). The whole reason I used the service to begin with, was based on an overwhelmingly positive experience at another uhaul location in the area about 3 weeks prior. The headache and significantly higher cost associated with my rental from this location will prevent me from using it again.

Colt H. 
Rating:
5.0

Customer did not leave a comment.

SANDRA P. 
Rating:
5.0

Customer did not leave a comment.

keith B. 
Rating:
4.0

Customer did not leave a comment.

Sy V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca E.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Alesia E.  |  First Impressions 
Rating:
5.0

Clean and simple access.

JUAN E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DIJUANA J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEPHEN M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Delenia M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laquasha R.  |  First Impressions 
Rating:
5.0

U-Haul is the ultimate one-stop shop. They provide excellent products and services for all of your moving needs and they have convenient locations all over town.

Adrian J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cynthia C.  |  First Impressions 
Rating:
4.0

I reserved initially online, and didn't realize that the space I got was so small, especially the door. The employee who helped me was able to switch my space to what I needed, and was extremely helpful. However, he did tell me that the first month was supposed to be free, and I got charged - is there a way to rectify this? Otherwise very helpful, good facility, and convenient for my needs.

Noah Katherine C.  |  Online Move In 
Rating:
5.0

the only problem we encountered was finding a place to park the truck for check in. The lot was extra full of other equipment. Must be a very busy pick up and drop off location.

MARY C.  |  First Impressions 
Rating:
2.0

Rats feasting on my things in the unit is just not acceptable. Will have to toss alot of my things. This wasn’t the experience I wanted having been a 1st time storing my personal belongings. Disappointed, some of the things can’t be replaced but life does do that. Wondered if the insurance would’ve covered rats. Thanks for all the help it was appreciated.

Coleen m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carlos G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Denise R.  |  First Impressions 
Rating:
5.0

Provided needed information without hesitation.

Mary F.  |  First Impressions 
Rating:
5.0

Was impressed by the cleanliness and orderliness of the facility. The staff was excellent as well.

david r.  |  First Impressions 
Rating:
5.0

D and his associate were so helpful! I came close to closing and they still accommodated me. I was coming to the end of a stressful trip and their assistance helped me significantly. Thank you guys!

Robyn F.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Back
To Top