Customer Reviews for U-Haul Moving & Storage at US Highway 70

5,666 reviews

2422 New Raleigh Hwy   Durham, NC 27703
(1 mile east of Miami Blvd on Hwy 70)

(919) 246-8931

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(919) 246-8931

2422 New Raleigh Hwy
Durham, NC 27703
(1 mile east of Miami Blvd on Hwy 70)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Exceptional Service! Staff was very considerate and respectful! I appreciate everyone I encountered.

Anyanna B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Malarie J. 
Rating:
5.0

Customer did not leave a comment.

Mylaisa M. 
Rating:
5.0

Customer did not leave a comment.

Gary P. 
Rating:
2.0

Customer did not leave a comment.

MORIS A. 
Rating:
5.0

Customer did not leave a comment.

Joseph W. 
Rating:
4.0

Seems busy, so had to wait a bit, but the employee was nice and quick once he got to me

Nathan C. 
Rating:
5.0

Customer did not leave a comment.

Roger H. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
1.0

They wrongful charge me for a dolly that was inside the truck and I am still waiting on the refund

Hilda G. 
Rating:
4.0

This place is Short staffed and it shows on a mild busy day. Staff that was there was professional attentive when they were able to.

David M. 
Rating:
3.0

Make sure the cargo light is working

david C. 
Rating:
2.0

Install seems to be ok, but person at front desk was not in the least bit interested to help with any of my questions.

Shankar N. 
Rating:
5.0

It felt like the truck needed a front end alignment, pulled to right and vibrated. Side mirrors constantly moved out of position which made it extremely difficult to change lanes, etc. Kind of dangerous when you rely on them so much in these trucks.

JEANNE P. 
Rating:
5.0

Great experience! Return was quick and without issue. Employee walked out and met me as I was pulling in.

John R. 
Rating:
5.0

Jeremy was awesome.

Kimberly B. 
Rating:
5.0

Customer did not leave a comment.

Joshua H. 
Rating:
5.0

Nothing

JULUIA R. 
Rating:
3.0

My 7PM appointment was rescheduled because the technicians apparently don't work past 3PM. It was less than optimal finding this out on the day of my appointment. I recommend an update to the UHAUL web-scheduling for the HWY 70 location. I rescheduled for another day and I am satisfied with the service I received.

Joseph T. 
Rating:
5.0

Customer did not leave a comment.

BRENT P. 
Rating:
5.0

Customer did not leave a comment.

Karl K. 
Rating:
5.0

Customer did not leave a comment.

Joseph I. 
Rating:
5.0

I received great customer service with my rental accommodations met based on what I needed for a few hours!!! I highly recommend this location for all rentals for moving!

SHARONDA E. 
Rating:
4.0

t The people are friendly and professional And make customers. Feel important.

Tyrone E. 
Rating:
5.0

Nothing

jim A. 
Rating:
5.0

Customer did not leave a comment.

DAVID A. 
Rating:
5.0

Customer did not leave a comment.

Walter L. 
Rating:
5.0

Customer did not leave a comment.

Jerry S. 
Rating:
5.0

Customer did not leave a comment.

George M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

leon H. 
Rating:
5.0

The rep Chad was awesome!

michelle E. 
Rating:
4.0

Fix the online check in process. I filled out everything and then was still advised to go inside. Felt like a waste of time.

Lormarev J. 
Rating:
5.0

n/a

Joseph F. 
Rating:
4.0

Customer did not leave a comment.

Anthony A. 
Rating:
5.0

Customer did not leave a comment.

Patrick K. 
Rating:
5.0

Customer did not leave a comment.

komaljit S. 
Rating:
5.0

Customer did not leave a comment.

Bill M. 
Rating:
2.0

The employee was rude!

Timothy K. 
Rating:
3.0

The conversation that the associate was having on her phone while I was standing in front of her was totally inappropriate. Discussing a person's genitalia while a customer is standing in front of you is totally inappropriate. I will forever be a mobile customer to this location. I have a storage unit and use this location frequently for my business. This was the last time that I go into this location. It's a great location, vehicles are always available, the storage is clean. My suggestion is that Nianta Holloway be coached on what to do and what not to do when a customer is present. Her conversation should never be had in the workplace 🤦🏿‍♂️

TERRENCESHERROD B. 
Rating:
4.0

Customer did not leave a comment.

Ralph F. 
Rating:
1.0

The lady at the register was on the phone then whole transaction. Pretty terrible customer service won't be coming back. Charged my one amount then when I returned the trailer it was a different amount then I signed for

JOHN P. 
Rating:
4.0

Customer did not leave a comment.

Brenda c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SIERRA R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jermaine M. 
Rating:
5.0

Customer did not leave a comment.

Katherine M. 
Rating:
4.0

Customer did not leave a comment.

Tyrone S. 
Rating:
1.0

Customer did not leave a comment.

Walkiria C. 
Rating:
4.0

all good

randy T. 
Rating:
1.0

I was significantly overcharged my original quoted amount and the service representative double charged me for roadside assistance and insurance which had already been paid for through the app.

Andrew A. 
Rating:
4.0

Customer did not leave a comment.

DAVIDCRAIG K. 
Rating:
5.0

Customer did not leave a comment.

Ronald M. 
Rating:
1.0

I was charged for two days when I returned the equipment the same day I rented it.

Tralena V. 
Rating:
5.0

Customer did not leave a comment.

RAM A. 
Rating:
5.0

My recommendation if the location doesn't have the size trailer you need they should rent you the next size available at the price of the one you need. That would be an improvement a reason to always come back.

Eric C. 
Rating:
5.0

Customer did not leave a comment.

Susan C. 
Rating:
5.0

Customer did not leave a comment.

Donny O. 
Rating:
5.0

Jeremy was a great part of me renting the storage unit. He took time to provide me with detailed information about renting the unit. I will definitely recommend this facility and inform people to ask for Jeremy. This was a wonderful experience!

COURTNAY A.  |  First Impressions 
Rating:
4.0

Helpful, friendly, timely workers

Mark W. 
Rating:
4.0

Customer did not leave a comment.

Mika C. 
Rating:
5.0

Customer did not leave a comment.

Michael E. 
Rating:
5.0

The girls that dropped my pods off and picked them up were wonderful

Roberta R. 
Rating:
5.0

Customer did not leave a comment.

Anil P. 
Rating:
4.0

Customer did not leave a comment.

SHAINDANA H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dorrina W.  |  Overall Experience 
Rating:
1.0

There is lot to improve w.r.t all the areas. Staff has to train well to use the portal. most staff are not willing to work. Because of their negligence I ended up paying around $500/- from last 3 months.fun part is each time when I identified the issue and informed about the same , they said it's mistake from Uhal portal and it won't happen again. But every month collecting $93.20 from account. No one has idea why uhal is collecting that money until I identified and explained. Most worst part is connecting to the right person in the call . It took hours for me to get helped.

Gireesh M. 
Rating:
5.0

Customer did not leave a comment.

stephen w M. 
Rating:
4.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

Thank you uhaul

Butrom W. 
Rating:
5.0

Pulled in, checked in and on our way in 2 minutes. The attendant was excellent and personable.

Steven H. 
Rating:
5.0

Customer did not leave a comment.

Pat G. 
Rating:
5.0

Customer did not leave a comment.

Steven O. 
Rating:
5.0

We were very pleased with the entire UBox experience! From start to finish. The drivers bringing and picking up the boxes were very helpful. Also, we had to go to the facility and to look in some boxes and they had to move boxes around for us. It was a very good experience.

Janis N. 
Rating:
5.0

Customer did not leave a comment.

gretta L. 
Rating:
4.0

Customer did not leave a comment.

Tracy C. 
Rating:
5.0

Customer did not leave a comment.

Aari Z. 
Rating:
5.0

Customer did not leave a comment.

Juan Diego Z. 
Rating:
5.0

Customer did not leave a comment.

Amanda F. 
Rating:
5.0

quick and did a good job

Scott A. 
Rating:
4.0

Customer did not leave a comment.

Kenneth H. 
Rating:
2.0

The truck I had was very shakey while I was driving, probably because the tires were warn out. The guys who assisted me were very helpful

Eric C. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Ethan C. 
Rating:
4.0

Customer did not leave a comment.

Essie B. 
Rating:
4.0

Window was left open and rain got in, make sure windows are closed ;)

Joshua V. 
Rating:
5.0

I always get great service at the US 70 location! Thanks everyone!

Mary H. 
Rating:
5.0

Customer did not leave a comment.

Juanita P. 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
4.0

Nice manager.

Nicholas W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yannik T. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

Kishore K. 
Rating:
1.0

The reservation process was horrible. I reserved for 10/5 @9 and there was no truck key anywhere for me to pick up.

Courtney P. 
Rating:
2.0

Customer did not leave a comment.

Sherika H. 
Rating:
5.0

Customer did not leave a comment.

RAM A. 
Rating:
2.0

Y'all didnt have my equipment in my truck when i picked it up overnight. I had to wait till 7am when originally arrived at 4am. So much of my time was waste. Not to mention you guys still dont have control of Commercial Ave where ur sister location's storage is. Its supposed to be 24/7,and i get the thing about homeless people, but still, apparently its been like months. And there are over a hundred of those units. Made my day a nightmare and moving is already a hassle. I'm glad that Most of your staff was being kind thats the only reason I'm giving two.

Isaiah W. 
Rating:
3.0

I ordered two dollies and never received them on the truck. It made moving rake 2x as long and I had no time to turn back to get them. I was charged for dollies and asked for refund. They said they would and I haven't received it. I will now have to call in (which it is hard to get in touch with you all) to get a refund.

BRIANA G. 
Rating:
5.0

Customer did not leave a comment.

Rafael D. 
Rating:
1.0

They overcharged and and said “ everyone makes mistakes. Terrible people and very rude. Need to be shut down

Lavontae N. 
Rating:
4.0

When I dropped off and told them what happen they were so apologetic and said this shouldn't have happened. That it's against policy for the customer to have to hook it up themselves let alone to be moving it around

Melanie W. 
Rating:
5.0

Customer did not leave a comment.

Jimmy L. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

This location needed to have more people to assist the several customers there on that Sunday. But the lady who was helping me was multi tasking her butt off and handling her business.

Herbert A. 
Rating:
5.0

Justin was the best!!

TONYA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas Z. 
Rating:
1.0

first assigned tow dolly - I noticed after it was hooded to my truck that belts are damaged - there were a cut approximately half width of the belt! they attached different tow dolly. in the morning I was loading car and found that chains are short and don't have hooks - I had to go and change the trailer again. I took too much time and I just returned it and asked for refund. But I didn't get it, more - I'm still getting charges and just got a receipt like I still have some equipment. I won't recommend that location to anyone and will avoid going to it at all cost!!!

DMITRY K. 
Rating:
5.0

Great staff

David J. 
Rating:
5.0

Ike was very kind and even told me a little about what happens when I return the truck, (email final bill etc.) He even returned a small item that slipped between the seats. Made me feel welcome and safe. Well lit, no waiting, I felt like a priority.

Patricia G. 
Rating:
4.0

Customer did not leave a comment.

Dominique M. 
Rating:
2.0

Unfriendly staff

Claire W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Derrick M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rue J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Salatheal H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tesheng H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Leneeka L.  |  Online Move In 
Rating:
5.0

Very helpful and willing to accommodate. !!

Flemmon D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Henry J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

alvaro o.  |  Overall Experience 
Rating:
1.0

Shown one unit given another that was different from what I saw. The truck was not in the best shape. They did not have the equipment I wanted to rent so had to buy and spend more money. Was inconvenienced by the unit and had to go find another place that was only a few dollars more but had way more space. I feel uhaul storage at this location is a rip off since it does not have elevators and the units aren’t tall on the base floor

CHRISTOPHER R.  |  First Impressions 
Rating:
5.0

Justin went above and beyond to help us.

DEBRA C.  |  First Impressions 
Rating:
5.0

Jasmine was wonderful

Muayyad A.  |  Overall Experience 
Rating:
1.0

I lost some of my things to RATS. When asked about that response was non caring. The staff nonchalant.

Coleen m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sean b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cameryn D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lai L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Detario T.  |  Online Move In 
Rating:
2.0

manager and employee were talking about staffing issues and check company emails while checking people in which made it take longer than it should have. they type something in computer then pull out phone and start texting or looking at emails.

Kirk L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sylvia B.  |  First Impressions 
Rating:
5.0

Customer service representative was pleasant and very helpful.

Linda S.  |  First Impressions 
Rating:
3.0

No elevator, that makes it very hard for a older men.

LUIS A T.  |  First Impressions 
Rating:
5.0

Special thank to jasmin in hyw 70 locatin in Raleigh NC She was wonderful.

Muayyad A.  |  First Impressions 
Rating:
5.0

Was very helpful

JAREKIA P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THOMAS M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shirley M.  |  Overall Experience 
Rating:
5.0

Definitely love the convenience and reasonable pricing. Would recommend renting from uhaul for storage needs and moving needs as well.

Sean R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Raylin K.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Julia G.  |  Overall Experience 
Rating:
5.0

Was with you for five years, but there comes a time to start getting rid of stuff and not leaving a mess for your kids. Staff were helpful and there were never any problems. The facility is clean, easy to access, and it was useful to have trucks and supplies at hand.

JOYCE W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darshan V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laquasha R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mauricio C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rita T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SONYA B.  |  First Impressions 
Rating:
5.0

I love the location and access of this facility, your staff was very helpful, polite and friendly. The only downfall to this facility is NO ELEVATOR. Me being disabled was very hard going up and down the stairs.

YOLANDA B.  |  Overall Experience 
Rating:
5.0

This storage facility is safe, clean and has excellent workers. Friendly, kind and helps you find your needs resolve the best way.

HUMBERTO B.  |  Overall Experience 
Rating:
5.0

Agent was helpful and patient.

Steve B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Legrande H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLES E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SHENETA A.  |  Overall Experience 
Rating:
5.0

Jonzee was very knowledgeable and helpful with what I needed with the truck and rental Size of unit I needed.

YOLANDA B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Troy H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ponsella B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ruben C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHERYL C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PERRY T.  |  First Impressions 
Rating:
4.0

Units would do well with a small LED light provided upon renting. Extremely hard to see. Wish they were open before 9am. Very inconvenient to wait so late to do business with you.

KATHRYN W.  |  Overall Experience 
Rating:
5.0

Brandy Christie was incredibly helpful. Not only was she patient and understanding to my needs, but she provided exceptional customer service. She is one of the kindest people I’ve ever interacted with at Uhaul. If everyone had a Brandy on their team, their customers and business operations would be very successful. Because of Brandy, I will be returning to your store for future truck and moving needs. I encourage you to share my comments with her and the team as her recognition is so well deserved. Brandy, thank you and keep up the great work!

KAILA-SHEA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Henry L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sean P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David C.  |  First Impressions 
Rating:
5.0

Excellent

Nicolae M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sudeep S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Reuben S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anita R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin M.  |  First Impressions 
Rating:
5.0

A shout out to Brandon that works at the US70 location! He was awesome and had great customer service! Even as he was leaving for the day, he took time to check on us to make sure we could access the key pad okay and that found our unit okay. He is a great representation for your customer service!!!

KATHRYN W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sy V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

reuben s.  |  Overall Experience 
Rating:
4.0

The access doors were shut off and access pads weren’t working at thee time…BUT these are beyond anybody’s control. The office atmosphere was relaxed took care of Thank you

Malcolm H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dalphia M.  |  Overall Experience 
Rating:
5.0

Everything about this facility was great, easy access and everyone we interacted with over the 2 months we had storage there were very friendly and helpful.. highly recommend would use again!

WILLIAM O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Omolola C.  |  Overall Experience 
Rating:
5.0

The staff was very professional and personable and i would Highly recommend them.

Ruby M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Alesia E.  |  First Impressions 
Rating:
5.0

Staff was so helpful. During a great family tragedy. My family had experienced a house FIRE and had to put all our belongings in storage. Had to rent trucks several times and the storage units were free the first month. Thanks be to GOD we were able to be relocated in less than 30 days. Grateful to U Haul for their jelp

PERRY T.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

leonard f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dale P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sean R.  |  Overall Experience 
Rating:
5.0

Clean and simple access.

JUAN E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PERRY T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

phillip w.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jason M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Camilla A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Peter B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DIJUANA J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JACOB C.  |  First Impressions 
Rating:
5.0

Very pleasant experience

Jeffrey R.  |  First Impressions 
Rating: