Customer Reviews for U-Haul Moving & Storage at US Highway 70

4,945 reviews

2422 New Raleigh Hwy   Durham, NC 27703
(1 mile east of Miami Blvd on Hwy 70)

(919) 246-8931

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(919) 246-8931

2422 New Raleigh Hwy
Durham, NC 27703
(1 mile east of Miami Blvd on Hwy 70)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ROSALINA M. 
Rating:
5.0

The only thing that was a little frustrating is to self check in. My husband was with me and he got a text message that a number would be calling him to verify. The number texted to him said "we're calling from 1-830" and the number that called him were two different numbers (1-800). He didn't answer so that created a longer delay trying to enter someone else. I wish I would have been able to enter the same person twice so he need to answer the second time.

Krystal G. 
Rating:
1.0

U box experience was horrible, my boxes were under another person's name and contact info. Boxes were not out by the time I arrived for my reservation, which I explicitly asked for when I made the reservation. Wasted my time, and the whole system is unmanaged and there is no accountability, and no one can help

CALVIN L. 
Rating:
4.0

Customer did not leave a comment.

SEDRICK R. 
Rating:
5.0

Customer did not leave a comment.

STEVEN J. 
Rating:
1.0

Customer did not leave a comment.

ERIN D. 
Rating:
2.0

The location itself was clean and the gentleman I spoke to was nice. However, I reserved a van a week in advance. Not even an hour before my scheduled pick up U-Haul said it would not be available but I could go to a location 12 or 5 miles away for a comparable pick up. (In reality to actually drive there instead of a their straight line measurements it was 20 and 9 miles) I went to the closer of the two and they were closed so I couldn't even pick up a rental. Now after being rerouted and delayed over 45 minutes I could rent their left over pick up truck with less than half of the moving capacity of what I reserved. Making what should have been a 4ish hour move into a 7 and a half hour move. And to add a cherry on top the truck reeked of smoke like someone had just smoked a pack of cigarettes in there before I opened it up.

KATHRYN V. 
Rating:
5.0

Everyone here was very professional and courteous and equipment was in excellent condition overall a very good experience!

VICTORIA R. 
Rating:
5.0

Customer did not leave a comment.

reuben s.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Schon Matthew Z. 
Rating:
5.0

While pick up the gas tank full be better then quarter and when drop it is easy to make full too.

PRAKASH D. 
Rating:
5.0

Customer did not leave a comment.

Timothy J. 
Rating:
5.0

Customer did not leave a comment.

FRANCESCA D. 
Rating:
5.0

Customer did not leave a comment.

Catina H. 
Rating:
5.0

Customer did not leave a comment.

Joshua B. 
Rating:
1.0

Easier pick up and drop off process. Way too complicated.

Caroline P. 
Rating:
4.0

Customer did not leave a comment.

Datavia S. 
Rating:
5.0

Wonderful experience!

LINDA F. 
Rating:
5.0

Very nice very helpful

Leroy T. 
Rating:
4.0

Customer did not leave a comment.

Sandra S. 
Rating:
4.0

The access doors were shut off and access pads weren’t working at thee time…BUT these are beyond anybody’s control. The office atmosphere was relaxed took care of Thank you

Malcolm H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

I think the notion of 'mobile checkin' is false. We still needed to complete the check in in the store - not a problem but not what the expectation was.

samantha M. 
Rating:
1.0

Equipment should be checked prior to renting to customers to ensure safety. The first van issued to me was not safe to drive for a 1,000 mile rental. I also lost a day of travel time because I had to switch vans. The second van was also not safe but I discovered that after reaching my destination. To add insult to injury I was still charged for both days including the mileage that was accumulated when I had to return the first van.

ROBERT A. 
Rating:
5.0

Customer did not leave a comment.

Dalphia M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SCOT R. 
Rating:
5.0

Customer did not leave a comment.

CHRIS L. 
Rating:
5.0

Customer did not leave a comment.

ROSS R. 
Rating:
5.0

Everything about this facility was great, easy access and everyone we interacted with over the 2 months we had storage there were very friendly and helpful.. highly recommend would use again!

WILLIAM O.  |  Overall Experience 
Rating:
1.0

Misinformation about the ramp made me rent the truck on to drive to my destination and it not work. Drove it back and still had to pay partial

MARIA L. 
Rating:
2.0

equipment was in good shape, but there was confusion in the trailer I reserved versus actual got at location which cause churn and confusion at destination location.

WILLIAM B. 
Rating:
3.0

I will have to say the best way you can serve your customers is to have your representatives to take them into the office and do everything on the computer when they are returning the vehicle my experience at this location the gentleman took the truck outside he used his cell phone to try to close my rental agreement out he overcharged me he had it to where I had this truck for 2 days I only had it for 2 hours and then he refused to go into the office to try to make Corrections there was another representative that was there that took the time to go into the office and see my rental agreement and saw that I only rented the truck for two hours he had to apologize for the other guys mistake that's not right that is unacceptable and is very unprofessional and no I will not tell anyone about rent a vehicle at this location

ERIC E. 
Rating:
5.0

Very efficient. Drop off happened very quickly.

Thomas B. 
Rating:
5.0

This is a very nice facility and the staff is excellent - my husband left his wallet on the counter and a man hurried out to return it to us. The return was very easy, also.

JON F. 
Rating:
5.0

Customer did not leave a comment.

Rebecca E.  |  First Impressions 
Rating:
2.0

We had a lousy experience this time renting from UHaul as the truck was booked in Raleigh and wasn't available when we arrived. We were forced to drive 45 minutes to another location that had the equipment reserved. At both locations the waiting time to be served was excessive.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

The staff at U-Haul moving & storage were helpful and welcoming @ very clean environment. They were busy too !

Lee A. 
Rating:
4.0

Matthew helped us and he was great. He was accommodating and really cared about us as customers.

KAITLYN P. 
Rating:
4.0

Customer did not leave a comment.

ARTHUR L. 
Rating:
5.0

N/A

JAMES L. 
Rating:
5.0

Customer did not leave a comment.

DANIEL S. 
Rating:
5.0

Customer did not leave a comment.

DIANA N. 
Rating:
5.0

I've now had interacted with the team at U-Haul Moving & Storage at US Highway 70 and this may be one of the best run operations I've worked with. Brandi, the General Manager, has assembled an outstanding team comprised of dedicated, knowledgeable and conscientious people.

CRAIG C. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

The customer service was amazing. The price was extraordinary.

ALAGWAN P. 
Rating:
4.0

Customer did not leave a comment.

Omolola C.  |  Overall Experience 
Rating:
5.0

The staff was very professional and personable and i would Highly recommend them.

Ruby M.  |  Overall Experience 
Rating:
4.0

I would make it more clear if trucks had ramps. I was unable to complete my move because the truck didn't have a ramp

PATRICK R. 
Rating:
5.0

Customer did not leave a comment.

PATRICK S. 
Rating:
4.0

The truck was empty on gas when I got it from the store and the paperwork stated it was full. This was an inconvenience, but the great folks at the store took care of the bill so that I was not charged a fuel fee.

CHristopher B. 
Rating:
5.0

Customer did not leave a comment.

PATRICK M. 
Rating:
5.0

Customer did not leave a comment.

JOHN O. 
Rating:
5.0

Everything was great!

DANEIL G. 
Rating:
5.0

Customer did not leave a comment.

CARL S. 
Rating:
5.0

Customer did not leave a comment.

Mary Carol D. 
Rating:
5.0

Great customer service!! I've already recommended them.

Tracey G. 
Rating:
5.0

Customer did not leave a comment.

BARRY C. 
Rating:
5.0

Customer did not leave a comment.

JOHN MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

TAUREAN T. 
Rating:
3.0

Customer did not leave a comment.

Alesia E.  |  First Impressions 
Rating:
5.0

Staff was so helpful. During a great family tragedy. My family had experienced a house FIRE and had to put all our belongings in storage. Had to rent trucks several times and the storage units were free the first month. Thanks be to GOD we were able to be relocated in less than 30 days. Grateful to U Haul for their jelp

PERRY T.  |  Overall Experience 
Rating:
5.0

you did great

CHARLES S. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY F. 
Rating:
5.0

Customer did not leave a comment.

JEAN F. 
Rating:
5.0

Customer did not leave a comment.

CINDY G. 
Rating:
3.0

Customer did not leave a comment.

leonard f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDWARD F. 
Rating:
5.0

Customer did not leave a comment.

Dale P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

Launiece N. 
Rating:
5.0

Customer did not leave a comment.

Tara P. 
Rating:
5.0

Great staff

BENJAMIN R. 
Rating:
5.0

Customer did not leave a comment.

SUMAN W. 
Rating:
1.0

Customer did not leave a comment.

ILYAS G. 
Rating:
5.0

Customer did not leave a comment.

Carlton G. 
Rating:
5.0

Customer did not leave a comment.

Sean R.  |  Overall Experience 
Rating:
3.0

The wait time to be helped was way too long! You need to increase staffing at peak times of the day so your customers don't have to wait so long!

Robert J. 
Rating:
5.0

Everything was great.

DARIUS M. 
Rating:
5.0

Clean and simple access.

JUAN E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lou M. 
Rating:
5.0

Customer did not leave a comment.

Doug C. 
Rating:
3.0

There were 3 staff members. 2 of the 3 were not trained, they did not know how to complete a rental agreement. That caused me to have to wait an usually long time while the 1 trained staff member did all the work while being interrupted with questions from the 2 untrained.

MACK J. 
Rating:
5.0

Customer did not leave a comment.

Jerome L. 
Rating:
5.0

Customer did not leave a comment.

ANDREW R. 
Rating:
5.0

N/A

ANTHONY H. 
Rating:
5.0

Just continue to do what your did for me and that next customer will be as satisfied as I was. Brandy is good at her job PLEASE TELL HER I SAID THANKYOU

LEROY F. 
Rating:
5.0

so easy to drop off.

wayne W. 
Rating:
3.0

Divulge when you're going to charge someone a fee for returning after hours.

JOSHUA D. 
Rating:
5.0

Customer did not leave a comment.

marty N. 
Rating:
5.0

n/a

ANTHONY H. 
Rating:
5.0

Customer did not leave a comment.

Arthur C. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR C. 
Rating:
5.0

Customer did not leave a comment.

VICTOR C. 
Rating:
3.0

Customer service was non existent. Called multiple times out in hold. When we return the truck, the male who waited on us. However when we picked up truck, little communication.

Keith J. 
Rating:
4.0

Customer did not leave a comment.

Paul W. 
Rating:
3.0

Wish there was a way to track the boxes. It's scary not knowing where or when it will be.

Nicole J. 
Rating:
2.0

This is the third time I've used this location. The customer service is always cold. I called to ask a pricing question, the response was this is spelled out in the booking process. I called to ask how after hours pick up would be handled, I was told the app explains everything. I know these are common questions, but that's what customer facing roles should do.

Donald T. 
Rating:
5.0

Oil the exposed moving parts, i e the strap tightening cranks.

Ralph J. 
Rating:
1.0

Brandy gave poor service.

AHAROUN T. 
Rating:
1.0

It was extremely difficult to get a hold of this office. Wait time on the phone was ridiculous. My box arrived 14 days late. Then, the movers were unable to get my box for an extra 2 days. The location then charged me for the next month of storage because the 1 month was up... it's now taking more time on the phone to get this charge reversed. I am very disappointed with my experience. I am a public school teacher and all my school supplies were inside of my box. I was so nervous that it would not arrive in time to teach this week. I felt helpless in the situation.

Catherine H. 
Rating:
3.0

Better, more professional customer service.

CHRISTINA C. 
Rating:
1.0

There was only a single employee working there trying to handle both register and showing people to their equipment. This made a line of 4 people take nearly 30 minutes. There should be at least 2 people to make this process faster. When I did finally get there, my reservation had changed from a 26' truck to a 20' truck with no notification. Luckily I was able to fit everything I need to move with the help of 2 extra cars but this should never have been an issue if I got what I reserved.

Jeff F. 
Rating:
5.0

Customer did not leave a comment.

PERRY T.  |  Overall Experience 
Rating:
4.0

Very helpful

DONNA M. 
Rating:
5.0

Customer did not leave a comment.

ERIC F. 
Rating:
2.0

Can had a smell and it shakes when it was going 70 miles,

Angela T. 
Rating:
5.0

Customer did not leave a comment.

LONNIE S. 
Rating:
5.0

Customer did not leave a comment.

Ryan R. 
Rating:
1.0

Several errors setting appointment online. Called a representative and waited 30 minutes. Asked the agent to schedule my appointment for 11:00am, so I went to the location. The person told me my name had been scheduled for 11:00pm. Called again and went to a new location. The agent said only a 15' uhaul was available and would provide it for the same price as 10'. The location was far and we got a 10' (I guess it was in stock). Waited 30 minutes in line. Some lady was just sitting (store manager I believe) staring into the cctv and when asked if she was available to help (other two were busy helping others) she said “no” and just started looking at her phone and staring at the cctv monitor. What kind of store manager does this, at least be polite or don't be seen in public looking at your phone and stating at the cctv. Is she part of security? What a waste of money for uhaul to hire a full time cctv observer.

SOYOUN P. 
Rating:
4.0

I just dropped it off so no real interaction

JALEH D. 
Rating:
5.0

Customer did not leave a comment.

Barbara M. 
Rating:
5.0

Customer did not leave a comment.

MENGYING W. 
Rating:
5.0

Customer did not leave a comment.

Raymond S. 
Rating:
4.0

Customer did not leave a comment.

phillip w.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jason M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Camilla A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Peter B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DIJUANA J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JACOB C.  |  First Impressions 
Rating:
5.0

Very pleasant experience

Jeffrey R.  |  First Impressions 
Rating:
5.0

Staff was very helpful due their high volume of work load.

Sherrie L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHEN M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Delenia M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eddie F.  |  Overall Experience 
Rating:
5.0

Staff was exceptionally friendly and helpful, move in experience was smooth and easy, thank you!

Anna F.  |  First Impressions 
Rating:
5.0

Brandy was the best

DONNA S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chike I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eddie F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laquasha R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jasmine b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandon H.  |  First Impressions 
Rating:
4.0

Late fees are too much.

matthew M.  |  Overall Experience 
Rating:
5.0

U-Haul is the ultimate one-stop shop. They provide excellent products and services for all of your moving needs and they have convenient locations all over town.

Adrian J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARK W.  |  Overall Experience 
Rating:
1.0

Y’all need a new store manager who isn’t rude ! Will not be returning

Christopher P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK W.  |  First Impressions 
Rating:
5.0

Is words I would describe this facility as WOW. It was the cleanest storage facility I ever used and the people were the most freely that I have ever seen in my last 10 years of using U-Haul. I move yearly for my job (whole house - state to state) and for the last 9 years i have never used a better location. The facility and trucks from this location have been the best ever....comparing to different locations around 9 different states. And this u Haul facility and their truck conditions were the best I have ever seen and experience. The staff work very hard to keep the facility including the bathroom spotless. I would definitely recommend this storage facility and their trucks to be use by anybody in a whole Raleigh Durham area.

Matt M.  |  Overall Experience 
Rating:
4.0

I called this morning to ask that my May-June payment be prorated since I checked out yesterday on May 16th. I do understand you might have policies that don’t allow this, but I would like to treated like the good customer I am. Just a little more friendly and accommodating. Otherwise your in-facility staff has always been very helpful especially when I had to rent the space in April of 2020 remotely.

Rosanne R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tanya P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

darlene p.  |  First Impressions 
Rating:
5.0

Just the nicest bunch of people. Very helpful with anything I asked.

CINDI S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ZERLINA A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GAIL H.  |  Overall Experience 
Rating:
2.0

Customer service is hardly customer service. Had to run back in forth from the desk and back because the cashier forgot to tell me all the things that I needed to know., therefore having to extend my time by a hour! Super inconvenient.

Christopher P.  |  First Impressions 
Rating:
5.0

The U-Haul team were very helpful and courteous. I would definitely use them again for the next move. Thanks!

Jeremiah S.  |  Overall Experience 
Rating:
5.0

Thank you. Please consider how time efficient and safer it would be if the outdoor access for Ubox access on the premises had a canopy and had direct light shining at the boxes after office hours. By safer I mean being able to ensure you can be seen if you trip on a bus or trip due to the pavement having grooves shaped in it for the path of traffic. It is great getting fresh air and accessing the UmUboxes on your premises, which is set up for this product to be placed and moved upon. Another idea is a small portable chain fence placed around the Uboxes in case a dog or squirrel wonders over or a box rolls out while accessing the unit. Thank you for the services and staff!

Amanda J.  |  First Impressions 
Rating:
5.0

Great service from John Walker!

Adam B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

REGINALD S.  |  First Impressions 
Rating:
5.0

Everyone one was so helpful. It definitely made things easier after driving 5 days. Very clean. Well lit.

CINDI S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cynthia C.  |  First Impressions 
Rating:
5.0

couldn't have been more professional

Malcolm H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sean R.  |  First Impressions 
Rating:
5.0

The service was great. Russia Amin, our helper was did a great job

Bori D.  |  First Impressions 
Rating:
4.0

I reserved initially online, and didn't realize that the space I got was so small, especially the door. The employee who helped me was able to switch my space to what I needed, and was extremely helpful. However, he did tell me that the first month was supposed to be free, and I got charged - is there a way to rectify this? Otherwise very helpful, good facility, and convenient for my needs.

Noah Katherine C.  |  Online Move In 
Rating:
5.0

the only problem we encountered was finding a place to park the truck for check in. The lot was extra full of other equipment. Must be a very busy pick up and drop off location.

MARY C.  |  First Impressions 
Rating:
2.0

Rats feasting on my things in the unit is just not acceptable. Will have to toss alot of my things. This wasn’t the experience I wanted having been a 1st time storing my personal belongings. Disappointed, some of the things can’t be replaced but life does do that. Wondered if the insurance would’ve covered rats. Thanks for all the help it was appreciated.

Coleen m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carlos G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Denise R.  |  First Impressions 
Rating:
5.0

Provided needed information without hesitation.

Mary F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katrina T.  |  First Impressions 
Rating:
5.0

Was impressed by the cleanliness and orderliness of the facility. The staff was excellent as well.

david r.  |  First Impressions 
Rating:
5.0

D and his associate were so helpful! I came close to closing and they still accommodated me. I was coming to the end of a stressful trip and their assistance helped me significantly. Thank you guys!

Robyn F.  |  First Impressions 
No reviews have been submitted for this location.

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