Customer Reviews for U-Haul Moving & Storage at US Highway 70

5,021 reviews

2422 New Raleigh Hwy   Durham, NC 27703
(1 mile east of Miami Blvd on Hwy 70)

(919) 246-8931

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(919) 246-8931

2422 New Raleigh Hwy
Durham, NC 27703
(1 mile east of Miami Blvd on Hwy 70)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Don't make customers come inside for keys. Defeats the purpose of mobile check in

Jlesa C. 
Rating:
5.0

Customer did not leave a comment.

ISABEL P. 
Rating:
5.0

Customer did not leave a comment.

ARNALDO M. 
Rating:
5.0

Brandon is a very customer friendly staff member. He was so helpful.

GRADY G. 
Rating:
5.0

Customer did not leave a comment.

STEVEN O. 
Rating:
5.0

They made it work, for which I am extremely grateful!

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Julia S. 
Rating:
3.0

This location should do better by checking the return time in the system for any updates done by the Uhaul reservation specialists when customers return their vehicle. It won't hurt either for the customer representative to smile when you present to the counter.

RENEE P. 
Rating:
5.0

Brandy Christie was incredibly helpful. Not only was she patient and understanding to my needs, but she provided exceptional customer service. She is one of the kindest people I’ve ever interacted with at Uhaul. If everyone had a Brandy on their team, their customers and business operations would be very successful. Because of Brandy, I will be returning to your store for future truck and moving needs. I encourage you to share my comments with her and the team as her recognition is so well deserved. Brandy, thank you and keep up the great work!

KAILA-SHEA M.  |  First Impressions 
Rating:
5.0

Thank you so much for the kindness shown to me after the misunderstanding on the reservation today .The furniture is in my home looking beautiful.

MICHELLE H. 
Rating:
5.0

Customer did not leave a comment.

AARON Z. 
Rating:
5.0

Customer did not leave a comment.

SHIRLEY M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD L. 
Rating:
2.0

Truck had change oil light on when I picked it up. I also reserved an alliance dolly but when I picked up vehicle they did not have one. Also vehicle leaked fluid on brand new concrete drive way of our new home that I will now have to get someone to clean. you can never fully remove this from drive so it will be a forever reminder of the truck I rented.

David W. 
Rating:
5.0

I tried to call to extend my reservation however I was on hold forever and I didn't get a chance to extend...my deepest apologies...Uhaul had been a tremendous help during my process of getting me a truck...

CLIFTON B. 
Rating:
5.0

Efficient friendly staff.

Duane D. 
Rating:
5.0

N:A

KATHY T. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW R. 
Rating:
5.0

Customer did not leave a comment.

Rasheeda J. 
Rating:
5.0

Customer did not leave a comment.

Henry L.  |  First Impressions 
Rating:
5.0

I have always had great experiences with this location. Staff is very friendly.

TRISTAN E. 
Rating:
5.0

Customer did not leave a comment.

GEORGE M. 
Rating:
5.0

Nothing. I got excellent customer service.

GLORIA B. 
Rating:
3.0

All reserved equipment was not available (no appliance dolly). All pads were not immediately provided. The truck had not been totally cleaned of about a pint-size amount of broken glass.

JAMES C. 
Rating:
3.0

Vehicle can smelled strongly of cigarette smoke. Your website was down and I was unable to check in mobile. I had to wait 20 minutes in line. Only one employee was helping even though another sat next to her the entire time.

JACOB C. 
Rating:
3.0

agent was knowledgeable and courteous but failed to alert me that I was gonna be billed an additional day after calling to inform uhaul that I was going to be late 1.5 hrs essentially. No problem on paying the day fee again but in hind sight of the rental, I could have used item fully for that billed day..

PATRICK S. 
Rating:
5.0

Customer did not leave a comment.

Arthur G. 
Rating:
5.0

Excellent! Easy to access. Easy to drop off. Very efficient.

Maria J. 
Rating:
5.0

NA

JERRY N. 
Rating:
5.0

Smooth quick easy process. The Service & Front office gentlemen were awesome. Personable & professional.

CHRISTOPHER B. 
Rating:
5.0

Customer did not leave a comment.

Sean P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

QIANA B. 
Rating:
5.0

They should have taken 1 day off because I bought back earlier

TERRI W. 
Rating:
1.0

I rented a trailer to pick up a side by side ATV. I asked for certain dimensions and confirmed with the associate the size I needed based in the vehicle. A 6x12 trailer was recommended. 6x12 is an appropriate dimension, but the trailer is not 6x12 at the opening. The frame comes in a significant amount. I drove 2.5 hours and the side by side atv does not fit. Sadly, this isn't the most disappointed I was with Uhaul today though I spoke with a customer service rep from the helpline. First off, she must have missed her mute button because I was greeted with, and I quote “You're not supposed to be here!” No worries, figured it was a mistake. It only went south from there. I explained my situation and she said it sounds like I wanted to debate who's fault it was for not measuring the trailer before I rented it. Feel free to find the recording. I called between 3:45pm and 4pm. I said nothing of the sort nor did I show any anger towards this associate. I simply was looking for a solution. She said I had no choice but to drive the trailer back to its original location, that I should have measured the opening somehow, and that I was wasting time. I asked for her name and a supervisor which was followed by an immediate send off to more on hold music. Of course, it wasn't a supervisor, but another operator. The next one was professional and tried to help, but I was only put on hold again for another 15+ minutes before having to hang up. I have to return for another 5+ hour trip and arrange a trailer again. I've wasted 5 hours of drive time, over a full tank of gas, and the entire amount owed for a trailer that was misrepresented in size for my defined need. Hoping you can find a way to make this better because the day and entire experience with Uhaul was beyond disappointing. -Jason Day

JASON D. 
Rating:
4.0

Customer did not leave a comment.

Tim M. 
Rating:
1.0

More damage and scratches tv, broken cabinet not happy about it

Tracey C. 
Rating:
4.0

Customer did not leave a comment.

David C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MYRANDA M. 
Rating:
5.0

Excellent

Nicolae M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVEN O. 
Rating:
5.0

Customer did not leave a comment.

Sudeep S.  |  First Impressions 
Rating:
3.0

They said they checked the tail lights before leaving but they were not working! It was after hours and I had to drive four hours with my flashing lights (they worked). I tried calling national help line but was transferred several times and put on a long hold and gave up.

PAUL S. 
Rating:
3.0

We were charged for pads we returned when box delivered in2018. Very mad at uhaul.hard to resolve charge with your employees!

carol R. 
Rating:
5.0

Customer did not leave a comment.

CHARLES W. 
Rating:
5.0

Customer did not leave a comment.

DEEPAKRAJ N. 
Rating:
5.0

I have Never had any problem with Uhaul!alwYs the most affordable. I did however have a problem with my movers help that I hired from your site. Several of my things were damaged or completely broken and Unsalvageable. I don't know if the insurance I purchased would cover that. It's ok

STEVEN S. 
Rating:
5.0

Customer did not leave a comment.

Reuben S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debinee D. 
Rating:
5.0

Customer did not leave a comment.

Anita R.  |  Overall Experience 
Rating:
5.0

Keep up the Good Work 😃

ALVIN P. 
Rating:
5.0

Customer did not leave a comment.

Kevin M.  |  First Impressions 
Rating:
5.0

A shout out to Brandon that works at the US70 location! He was awesome and had great customer service! Even as he was leaving for the day, he took time to check on us to make sure we could access the key pad okay and that found our unit okay. He is a great representation for your customer service!!!

KATHRYN W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANIELLE K. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN B. 
Rating:
5.0

N/A

GLADYS M. 
Rating:
1.0

The employees were discourteous and rude. Really a very poor experience. This Owner/Operator should be removed. He's clearly a disgruntled person.

JEFFREY K. 
Rating:
5.0

Staff was incredibly helpful and the customer service was amazing. Both of the guys that were there yesterday (Pick up @ 3:30pm & Dropoff @ 6:30pm) were super nice and informative. I had never gone to a location which such clean equipment/trucks!!!!

ZHANDRA S. 
Rating:
5.0

Customer did not leave a comment.

RODNEY K. 
Rating:
5.0

Customer did not leave a comment.

KENNETH G. 
Rating:
1.0

The truck we rented was not available, and it took another ~30 minutes to arrange for a truck of different class to be provided. Upon return we were charged a higher rate for the truck (which was provided with an expressed no additional cost). I phoned, and was told it would be sorted the following business day, no further action needed from me. It has now been a solid 2 weeks with no resolve. Considering the original reservation was a guaranteed reservation, we should have been presented with the $50 promised on the uhaul site at the time of the reservation. That did not happen (nor did we push for it because we were trying to be understanding). Instead, we were treated to a delay of 30+ minutes, a different truck, incurred an additional cost of ~$20 due to the mileage rate difference, and after taking the additional time to phone about the error were provided with a resolution timescale of 1 business day which was not honored, leaving me to now either eat the $20 because I value my personal time OR waste more personal time to stand up for the principal of the $20 (which should actually be $70 when you factor in uhaul's promise about guaranteed reservations). The whole reason I used the service to begin with, was based on an overwhelmingly positive experience at another uhaul location in the area about 3 weeks prior. The headache and significantly higher cost associated with my rental from this location will prevent me from using it again.

Colt H. 
Rating:
5.0

Customer did not leave a comment.

SANDRA P. 
Rating:
5.0

Customer did not leave a comment.

keith B. 
Rating:
5.0

After this most excellent experience, i will only visit this location in the future.

doug R. 
Rating:
4.0

Customer did not leave a comment.

Sy V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRIAN C. 
Rating:
4.0

ensure rented equipment is actually available at assigned location.

CHRISTOPHER R. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
1.0

Very Poor Service: a.) piece of equipment not available (nobody called to notify b.) gas level in the car was incorrect, despite a phone-picture proof - staff ignored it c.) brought back full tank of gas, and U-Haul staff decided to rip it's customer.

RADOVAN K. 
Rating:
5.0

Customer did not leave a comment.

Rebecca E.  |  Overall Experience 
Rating:
4.0

The seats were clean but the dash and area for drinks and other items was dirty. The gas level was not accurate and they did not know the size of the gas tank so we would know how much gas to put in on return.

REBECCA E. 
Rating:
5.0

The trailer sizes are not accurate. I reserved a 5'x8' trailer to pick up a 55”x70” item and it did not fit. I returned to u-haul mentioned this and was given another 5'x8' trailer. This trailer was 57”x90”. Very frustrating. Please list trailer as their interior dimensions.

JONATHON M. 
Rating:
5.0

Customer did not leave a comment.

MARK E. 
Rating:
5.0

Vehicle was clean and ready for use. Convenient pick up and drop off process. Staff was helpful, friendly, and courteous.

ALAN R. 
Rating:
5.0

Customer did not leave a comment.

MENA M. 
Rating:
2.0

Other locations have allowed credit for unused items example A) furniture pads still in the bag. B) Unused utility dolly still sealed against the rack. This location took a hard line saying the item was rented and therefore must be paid for. I consider this very customer unfriendly.

Brian E. 
Rating:
5.0

Customer did not leave a comment.

CHARLTON W. 
Rating:
5.0

Customer did not leave a comment.

ROSALINA M. 
Rating:
5.0

The only thing that was a little frustrating is to self check in. My husband was with me and he got a text message that a number would be calling him to verify. The number texted to him said "we're calling from 1-830" and the number that called him were two different numbers (1-800). He didn't answer so that created a longer delay trying to enter someone else. I wish I would have been able to enter the same person twice so he need to answer the second time.

Krystal G. 
Rating:
1.0

U box experience was horrible, my boxes were under another person's name and contact info. Boxes were not out by the time I arrived for my reservation, which I explicitly asked for when I made the reservation. Wasted my time, and the whole system is unmanaged and there is no accountability, and no one can help

CALVIN L. 
Rating:
4.0

Customer did not leave a comment.

SEDRICK R. 
Rating:
5.0

Customer did not leave a comment.

STEVEN J. 
Rating:
1.0

Customer did not leave a comment.

ERIN D. 
Rating:
2.0

The location itself was clean and the gentleman I spoke to was nice. However, I reserved a van a week in advance. Not even an hour before my scheduled pick up U-Haul said it would not be available but I could go to a location 12 or 5 miles away for a comparable pick up. (In reality to actually drive there instead of a their straight line measurements it was 20 and 9 miles) I went to the closer of the two and they were closed so I couldn't even pick up a rental. Now after being rerouted and delayed over 45 minutes I could rent their left over pick up truck with less than half of the moving capacity of what I reserved. Making what should have been a 4ish hour move into a 7 and a half hour move. And to add a cherry on top the truck reeked of smoke like someone had just smoked a pack of cigarettes in there before I opened it up.

KATHRYN V. 
Rating:
5.0

Everyone here was very professional and courteous and equipment was in excellent condition overall a very good experience!

VICTORIA R. 
Rating:
5.0

Customer did not leave a comment.

reuben s.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Schon Matthew Z. 
Rating:
5.0

While pick up the gas tank full be better then quarter and when drop it is easy to make full too.

PRAKASH D. 
Rating:
5.0

Customer did not leave a comment.

Timothy J. 
Rating:
5.0

Customer did not leave a comment.

FRANCESCA D. 
Rating:
5.0

Customer did not leave a comment.

Catina H. 
Rating:
5.0

Customer did not leave a comment.

Joshua B. 
Rating:
1.0

Easier pick up and drop off process. Way too complicated.

Caroline P. 
Rating:
4.0

Customer did not leave a comment.

Datavia S. 
Rating:
5.0

Wonderful experience!

LINDA F. 
Rating:
5.0

Very nice very helpful

Leroy T. 
Rating:
4.0

Customer did not leave a comment.

Sandra S. 
Rating:
4.0

The access doors were shut off and access pads weren’t working at thee time…BUT these are beyond anybody’s control. The office atmosphere was relaxed took care of Thank you

Malcolm H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

I think the notion of 'mobile checkin' is false. We still needed to complete the check in in the store - not a problem but not what the expectation was.

samantha M. 
Rating:
1.0

Equipment should be checked prior to renting to customers to ensure safety. The first van issued to me was not safe to drive for a 1,000 mile rental. I also lost a day of travel time because I had to switch vans. The second van was also not safe but I discovered that after reaching my destination. To add insult to injury I was still charged for both days including the mileage that was accumulated when I had to return the first van.

ROBERT A. 
Rating:
5.0

Customer did not leave a comment.

Dalphia M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SCOT R. 
Rating:
5.0

Customer did not leave a comment.

CHRIS L. 
Rating:
5.0

Customer did not leave a comment.

ROSS R. 
Rating:
5.0

Everything about this facility was great, easy access and everyone we interacted with over the 2 months we had storage there were very friendly and helpful.. highly recommend would use again!

WILLIAM O.  |  Overall Experience 
Rating:
1.0

Misinformation about the ramp made me rent the truck on to drive to my destination and it not work. Drove it back and still had to pay partial

MARIA L. 
Rating:
2.0

equipment was in good shape, but there was confusion in the trailer I reserved versus actual got at location which cause churn and confusion at destination location.

WILLIAM B. 
Rating:
3.0

I will have to say the best way you can serve your customers is to have your representatives to take them into the office and do everything on the computer when they are returning the vehicle my experience at this location the gentleman took the truck outside he used his cell phone to try to close my rental agreement out he overcharged me he had it to where I had this truck for 2 days I only had it for 2 hours and then he refused to go into the office to try to make Corrections there was another representative that was there that took the time to go into the office and see my rental agreement and saw that I only rented the truck for two hours he had to apologize for the other guys mistake that's not right that is unacceptable and is very unprofessional and no I will not tell anyone about rent a vehicle at this location

ERIC E. 
Rating:
5.0

Very efficient. Drop off happened very quickly.

Thomas B. 
Rating:
5.0

This is a very nice facility and the staff is excellent - my husband left his wallet on the counter and a man hurried out to return it to us. The return was very easy, also.

JON F. 
Rating:
5.0

Customer did not leave a comment.

Rebecca E.  |  First Impressions 
Rating:
2.0

We had a lousy experience this time renting from UHaul as the truck was booked in Raleigh and wasn't available when we arrived. We were forced to drive 45 minutes to another location that had the equipment reserved. At both locations the waiting time to be served was excessive.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

The staff at U-Haul moving & storage were helpful and welcoming @ very clean environment. They were busy too !

Lee A. 
Rating:
4.0

Matthew helped us and he was great. He was accommodating and really cared about us as customers.

KAITLYN P. 
Rating:
4.0

Customer did not leave a comment.

ARTHUR L. 
Rating:
5.0

N/A

JAMES L. 
Rating:
4.0

Customer did not leave a comment.

Omolola C.  |  Overall Experience 
Rating:
5.0

The staff was very professional and personable and i would Highly recommend them.

Ruby M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Alesia E.  |  First Impressions 
Rating:
5.0

Staff was so helpful. During a great family tragedy. My family had experienced a house FIRE and had to put all our belongings in storage. Had to rent trucks several times and the storage units were free the first month. Thanks be to GOD we were able to be relocated in less than 30 days. Grateful to U Haul for their jelp

PERRY T.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

leonard f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dale P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sean R.  |  Overall Experience 
Rating:
5.0

Clean and simple access.

JUAN E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DIJUANA J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEPHEN M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Delenia M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laquasha R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brandon H.  |  First Impressions 
Rating:
5.0

U-Haul is the ultimate one-stop shop. They provide excellent products and services for all of your moving needs and they have convenient locations all over town.

Adrian J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

darlene p.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cynthia C.  |  First Impressions 
Rating:
5.0

couldn't have been more professional

Malcolm H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sean R.  |  First Impressions 
Rating:
4.0

I reserved initially online, and didn't realize that the space I got was so small, especially the door. The employee who helped me was able to switch my space to what I needed, and was extremely helpful. However, he did tell me that the first month was supposed to be free, and I got charged - is there a way to rectify this? Otherwise very helpful, good facility, and convenient for my needs.

Noah Katherine C.  |  Online Move In 
Rating:
5.0

the only problem we encountered was finding a place to park the truck for check in. The lot was extra full of other equipment. Must be a very busy pick up and drop off location.

MARY C.  |  First Impressions 
Rating:
2.0

Rats feasting on my things in the unit is just not acceptable. Will have to toss alot of my things. This wasn’t the experience I wanted having been a 1st time storing my personal belongings. Disappointed, some of the things can’t be replaced but life does do that. Wondered if the insurance would’ve covered rats. Thanks for all the help it was appreciated.

Coleen m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carlos G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Denise R.  |  First Impressions 
Rating:
5.0

Provided needed information without hesitation.

Mary F.  |  First Impressions 
Rating:
5.0

Was impressed by the cleanliness and orderliness of the facility. The staff was excellent as well.

david r.  |  First Impressions 
Rating:
5.0

D and his associate were so helpful! I came close to closing and they still accommodated me. I was coming to the end of a stressful trip and their assistance helped me significantly. Thank you guys!

Robyn F.  |  First Impressions 
No reviews have been submitted for this location.

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